Made Crudely for Success

Made Crudely for Success Made Crudely for Success Made Crudely for Success Logic multiplicity is a common condition in organizational environ- Investigating the Application of a New Governance Model ments. While sometimes persisting from the very emergence of a field, as a Response to Institutional Multiplicity it more often represents the resulting outcome of the institutional trans- formation of an environment previously dominated by a single system of beliefs and rules. When such institutional change occurs, organizations originally grounded in the cognitive foundations of one logic, are faced with the necessity to tackle the co-existence of multiple institutional Irene Popoli categories. While organizational agency aimed at reconciling logic multiplicity at the cognitive level has been widely investigated, with extensive research discussing the enactment of organizational processes such as that of hybridization or bricolage, less attention has been given to agency extending to the formal, structural level. This dissertation is devoted to discuss what happens when a new governance model is applied in conditions and as a response to field-level logic multiplicity. Using a comparative case study of two public museums operating in Italy, I show that logic multiplicity in a previously monolithic institutional field can effectively be tackled through the design and application of a novel governance model. I further suggest that such phenomenon implies cognitive hybridization, and that the effective implementation of the new model on the structure and practises of the organization can be facilitated by the composition of its main governing body. Irene Popoli completed her PhD in Business Administration at Department of Management and Organization at the Stockholm School of Economics. Her research Irene Popoli interests in organizational change and strategic innovation have brought her to the world of con- sultancy for the creative sector, where she supports organizations willing to pursue social, economic, • and cultural sustainability. 2018 ISBN 978-91-7731-074-7 Doctoral Dissertation in Business Administration Stockholm School of Economics Sweden, 2018 Made Crudely for Success Made Crudely for Success Made Crudely for Success Logic multiplicity is a common condition in organizational environ- Investigating the Application of a New Governance Model ments. While sometimes persisting from the very emergence of a field, as a Response to Institutional Multiplicity it more often represents the resulting outcome of the institutional trans- formation of an environment previously dominated by a single system of beliefs and rules. When such institutional change occurs, organizations originally grounded in the cognitive foundations of one logic, are faced with the necessity to tackle the co-existence of multiple institutional Irene Popoli categories. While organizational agency aimed at reconciling logic multiplicity at the cognitive level has been widely investigated, with extensive research discussing the enactment of organizational processes such as that of hybridization or bricolage, less attention has been given to agency extending to the formal, structural level. This dissertation is devoted to discuss what happens when a new governance model is applied in conditions and as a response to field-level logic multiplicity. Using a comparative case study of two public museums operating in Italy, I show that logic multiplicity in a previously monolithic institutional field can effectively be tackled through the design and application of a novel governance model. I further suggest that such phenomenon implies cognitive hybridization, and that the effective implementation of the new model on the structure and practises of the organization can be facilitated by the composition of its main governing body. Irene Popoli completed her PhD in Business Administration at Department of Management and Organization at the Stockholm School of Economics. Her research Irene Popoli interests in organizational change and strategic innovation have brought her to the world of con- sultancy for the creative sector, where she supports organizations willing to pursue social, economic, • and cultural sustainability. 2018 ISBN 978-91-7731-074-7 Doctoral Dissertation in Business Administration Stockholm School of Economics Sweden, 2018 Made Crudely for Success Investigating the Application of a New Governance Model as a Response to Institutional Multiplicity Irene Popoli Akademisk avhandling som för avläggande av ekonomie doktorsexamen vid Handelshögskolan i Stockholm framläggs för offentlig granskning onsdagen den 23 maj 2018, kl 13.15, sal Torsten, Handelshögskolan, Sveavägen 65, Stockholm Made Crudely for Success Investigating the Application of a New Governance Model as a Response to Institutional Multiplicity Made Crudely for Success Investigating the Application of a New Governance Model as a Response to Institutional Multiplicity Irene Popoli ii Dissertation for the Degree of Doctor of Philosophy, Ph.D., in Business Administration Stockholm School of Economics, 2018 Made Crudely for Success: Investigating the Application of a New Governance Model as a Response to Institutional Multiplicity © SSE and Irene Popoli, 2018 ISBN 978-91-7731-074-7 (printed) ISBN 978-91-7731-075-4 (pdf) Front cover illustration: © Hunter Bliss/Shutterstock.com Printed by: BrandFactory, Gothenburg, 2018 Keywords: Organizational Innovation, Organizational Change, New Organizational Model, Institutional Logics, Museums To My Family Foreword This volume is the result of a research project carried out at the Department of Management and Organization at the Stockholm School of Economics (SSE). This volume is submitted as a doctoral thesis at SSE. In keeping with the policies of SSE, the author has been entirely free to conduct and present her research in the manner of her choosing as an expression of her own ideas. Göran Lindqvist Andreas Werr Director of Research Professor and Head of the Stockholm School of Economics Department of Management and Organization Acknowledgements This journey has been very different from how I expected it. It has repre- sented a definitive experience for me, both professionally and personally. It has not always been easy; sometimes the path has taken tortuous and chal- lenging turns, other times exciting and enlightening ones. And yet I’ve en- joyed every moment of it, because it has made me the person that I am today. Achieving something all by oneself is not only impossible, it is inevitably boring. My scholarly endeavour has been no exception, and many figures have entered the scene along the way. Some people have been right before me, to show me the right way to take. I want to start with my supervising committee, who have believed in me and in my work: my primary supervisor Emma Stenström, who followed every step of this long journey; Lars Strannegård, who first saw potential in my research; and Karin Swedberg Helgesson and Udo Zander, who have supported my work with countless suggestions, comments, and stimuli. All in all, it has been a privilege to work with such talented, positive, encouraging people. I hope I will find someone like you in my future career. I also want to express my gratitude to Linda Wedlin, who selflessly dedicated her time and expertise to review my dissertation, offering her insights just when I needed them the most. Finally, I want to thank my colleagues from the De- partment of Management and Organization at Stockholm School of Eco- nomics, who made Stockholm a home for me; as well as those from the ASK Center at Bocconi University, who have welcomed me back to Italy as one of their own from the very beginning. Other people have been right beside me, supporting me and giving me the motivation and the strength that sometimes I couldn’t find in myself. To my family, who have always trusted my abilities and believed in my potential: I will do my best to be worthy of your trust and respect. To my partner viii Matteo, who has always been there for me, enduring long flights, endless Skype conversations, and more museum visits than he had bargained for. Without you, none of this would matter. Some people, finally, have remained behind me, to help me remember where I came from: I had to leave them there eventually, but not for one moment they will be forgotten. Carta e penna, nonno. Verona, March 2018 Irene Popoli Contents OUVERTURE ....................................................................................................... 1 Leading to the Research Question .................................................................. 1 The Orchestra, or a Definition of the Museum .............................................. 6 The Score, or The Research Question ........................................................... 10 The Libretto or The Structure ......................................................................... 11 SETTING THE STAGE ................................................................................... 15 Chapter 1. The Theoretical Backgroun ........................................................... 17 1.1. Accounting for the Environment: From Old to New Institutionalism ............................................................................................ 18 1.2. The Environment Categorised: Institutional Logics .................... 25 1.3. Thrust and Parry: Organisational Agency in Multi-Logic Institutional Fields .....................................................................................

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