Annual Report 2018 Amman
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Zarqa Annual Report 2018 Amman Madaba His Majesty King Abdullah II Ibn Al-Hussein CEO Letter Our Vision , Mission & Values Organizational Chart Our Strategic Objectives : 1| Increasing Operations Efficiency 2| Improve the financial capability 3| Developing and sustaining institutional capacities Managment Contract for Water and Wastewater Services \ Madaba Governorate Managment Contract for Water and Wastewater Services \ Zarqa Governorate Financial Statement Eng. CEO Ghazi Khalil Letter At the Jordan Water Company - Miyahuna we are working to achieve the highest level of success in raising the level of services provided to water and waste- water subscribers and to reduce water losses, reduce expenses in favor of increasing revenues and reduce the operational energy bill as it is the most impor- tant water equation in Amman today. As we enter the second decade of the company’s life, we recognize that the chances of success and permanence mean starting with improving the efficiency of the service for the participants and developing the abilities of the employees, technicians and engineers, as well as providing the atmosphere of motiva- tion, creation and creativity among the whole staff in the daily working environment. Without forgetting the importance of technology tools and their utiliza- tion in the water sector. In the water sector, the development of incentives is a gateway to more responsibilities and challenges in one of the world's poorest countries in water resources. This means devoting the principle of good management to the challenges of water, in accordance with scientific visions and national goals, aimed at reassuring people of their water resources. Visions emanating from the protection and conservation of water sources and networks, upgrading the level of services, improving the efficiency of water supply, and the speed of handling customer’s complaints, using the tools of modern technology in management, and the development of administrative and technical aspects based on the high efficiency of our employees, and their serious desire for productivity, within a framework of institutional practices based on partnership and complementarity. at Miyahuna one family of solidarity and teamwork , we spare no effort or idea to face obstacles and overcome them at all levels, at the time that the company has extended to four governorates , Amman , Zarqa , Madaba & Al-Balqa , which forces us to make more efforts to meet new obstacles and turn them into success stories Our Vision Commitment for excellence and effectiveness in water and wastewater services provision to our customers . Our Mission To enhance quality of life by providing all our customers with sustainable , efficient , and reliable water and conserve the enviroment by adopting best techniques for wastewater treatment . Our Values Quality , teamwork spirit , loyality , innovation and creation , transparency and reliability . Management Committee Cheif Executive Officer Cheif Executive Deputy Customer Information Technical NRW Operation Production Internal Audit Diretorate Services Directorate Technology Services Directorate Diretorate Directorate Directorate Directorate Madaba Diretorate Zarqa Management Contract Quality, Laboratories Legal Affairs and Water Safety Financial Affairs Human Resources Department Directorate Directorate Department Procurement and Communication & Inventory Internal Audit Water Awareness Department Purchases Unit Unit Department Business Media Section Planning Unit Regarding the water supply services: 2. The quantities produced from both internal and external sources and the net supply quantities (in cubic meters) in the Capital Amman 1. The average supply quantities for the Capital Amman in 2018 are as shown in the table below. reached 542,000 cubic meters during 2018. And the weekly supply duration was 37.15 hrs. Source 2017 2018 King Abdullah Canal through Zai 73,197,170 73,433,320 Treatment Plant The graph below shows the change of the annual supply in the Capital Amman, and the annual NRW% curve. Khaw – Al Zarqa Governerate 327,798 318,563 220.00 %44.0 Al Wala and Al Hedan Wells – 1,336,957 1,206,659 Madaba Governerate %41.9 198.21 200.00 %42.0 Wadi Al Mujeb and Zara, through 37,563,941 34,275,020 198.40 191.76 Zara Maeen Treatment Plant 180.00 %39.8 180.20 183.50 %40.0 99,988,676 99,997,680 %38.1 Disi Water 160.00 %37.6 %37.5 %37.3 %36.8 150.91 %38.0 134.50 %36.7 140.00 212,260,382 209,389,315 128.09128.96 Total External Sources 136.43 %36.0 NRW% %35.3 132.08 120.00 %34.0 Total Internal sources 30,814,061 30,641,911 124.18 %34.3 Supply Volume MCM 119.61 %34.0 100.00 Total Production 243,074,443 240,031,226 %32.1 %32.1 %32.0 80.00 Total Export to Governorates 44,663,830 41,819,296 60.00 %30.0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Net Supply in Capital Amman 198,410,613 198,211,930 Year NRW Supply Volume MCM 1 The complaints received by the complaints, control and communication center from 2016 to 2018 are shown below: * The Unified Complaints center CCCC started Year / Complaint Pipe Break No Water Tankers Sewer Total Calls Received type receiving calls on complaints from the entire 2016 70,120 62,204 19,777 43,191 583,614 kingdom. Regarding the water supply services: 2017 77,991 91,244 22,777 45,196 1,200,841 2. The quantities produced from both internal and external sources and the net supply quantities (in cubic meters) in the Capital Amman 2018 67,502 102,964 28,606 51,416 1,664,952 1. The average supply quantities for the Capital Amman in 2018 are as shown in the table below. reached 542,000 cubic meters during 2018. And the 1. Operations directorate continued to conduct the activities that aim to increase the water network efficiency. As a result; breaks rate weekly supply duration was 37.15 hrs. Source 2017 2018 on main lines and house connections has decreased to 3.12 breaks/km of network length, this improvement can also be linked to the enhancement of the collaboration between the infrastructure service providers (electricity, communication, etc) and Miyahuna. King Abdullah Canal through Zai 73,197,170 73,433,320 Treatment Plant The graph below shows the change of the annual supply in the Capital * The table below shows the number of Year No. of Pipe breaks No. of pipe breaks on Water network breaks per km in Amman, and the annual NRW% curve. No. of reforms Khaw – Al Zarqa Governerate 327,798 318,563 on main lines house connections Length (km) network breaks on main lines and house connections 70,120 62,204 19,777 43,191 583,614 220.00 44.0% Al Wala and Al Hedan Wells – 1,336,957 1,206,659 2016 during the years from 2016 to 2018. Madaba Governerate 41.9% 198.21 200.00 2017 77,991 91,244 22,777 45,196 1,200,841 42.0% Wadi Al Mujeb and Zara, through 37,563,941 34,433,120 198.40 191.76 Zara Maeen Treatment Plant 180.00 39.8% 180.20 183.50 40.0% 99,988,676 99,997,680 2018 67,502 102,964 28,606 51,416 1,664,952 38.1% Disi Water 160.00 37.6% 37.5% 37.3% The figure below shows the Response Time for Pipe breaks (hours) 36.8% 150.91 38.0% 134.50 36.7% 140.00 212,260,382 209,389,315 128.09128.96 Total External Sources NRW% Response Time for Pipe Breaks (hours) 136.43 36.0% 7.35 7.6 35.3% 132.08 120.00 34.0% Total Internal sources 30,814,061 30,641,911 124.18 34.3% 5.94 5.9 Supply Volume MCM 119.61 34.0% 100.00 Total Production 243,074,443 240,031,226 4.8 4.4 32.1% 32.1% 4.3 3.9 3.7 3.4 3.3 3.9 80.00 32.0% Total Export to Governorates 44,663,830 41,819,296 3.3 3.2 2.7 3.3 3 2.3 Response Time (hours) 60.00 30.0% 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Net Supply in Capital Amman 198,410,613 198,211,930 Year NRW Supply Volume MCM 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 1 2 1. The Operations directorate has successfully executed three tenders to 7. For the FARA project Phase II, the maintenance staff will be working on install new water lines to replace the old or damaged water lines, and to isolating another 12 distribution zones. enforce the hot spot areas that are usually facing supply issues, with total cost of 600,000 JOD for 2018. And the Directorate will continue to implement this 8. A new SCADA contract is being prepared, aiming to update the current type of projects to increase the network efficiency and reduce the pipe breaks SCADA system, changing the control and metering system, transfer the with an estimated cost of 600,000 JOD during 2019. control signals to a central control unit. In addition to the installation monitor- ing devices to calculate the water quantities, and monitor the reservoirs 2. 1.5 million JOD are allocated to support the operation and maintenance levels, and to monitor energy efficiency for pumping station and wells. This team activities through the rental of backhoes, compressors, and labors; contract is expected to be finished by the end of 2020. aiming to reduce response time, and maintaining the high level of service provided to the customers, which will lead to higher operations efficiency.