Annual Report 2018 Amman

Zarqa

Madaba His Majesty King Abdullah II Ibn Al-Hussein CEO Letter

Our Vision , Mission & Values

Organizational Chart

Our Strategic Objectives :

1| Increasing Operations Efficiency 2| Improve the financial capability 3| Developing and sustaining institutional capacities

Managment Contract for Water and Wastewater Services \ Madaba Governorate

Managment Contract for Water and Wastewater Services \ Zarqa Governorate

Financial Statement Eng. CEO Ghazi Khalil Letter

At the Jordan Water Company - Miyahuna we are working to achieve the highest level of success in raising the level of services provided to water and wastewater subscribers and to reduce water losses, reduce expenses in favor of increasing revenues and reduce the operational energy bill as it is the most important water equation in Amman today. As we enter the second decade of the company’s life, we recognize that the chances of success and permanence mean starting with improving the efficiency of the service for the participants and developing the abilities of the employees, technicians and engineers, as well as providing the atmosphere of motiva- tion, creation and creativity among the whole staff in the daily working environment. Without forgetting the importance of technology tools and their utiliza- tion in the water sector. In the water sector, the development of incentives is a gateway to more responsibilities and challenges in one of the world's poorest countries in water resources. This means devoting the principle of good management to the challenges of water, in accordance with scientific visions and national goals, aimed at reassuring people of their water resources. Visions emanating from the protection and conservation of water sources and networks, upgrading the level of services, improving the efficiency of water supply, and the speed of handling customer’s complaints, using the tools of modern technology in management, and the development of administrative and technical aspects based on the high efficiency of our employees, and their serious desire for productivity, within a framework of institutional practices based on partnership and complementarity. at Miyahuna one family of solidarity and teamwork , we spare no effort or idea to face obstacles and overcome them at all levels, at the time that the company has extended to four governorates , Amman , Zarqa , Madaba & Al-Balqa , which forces us to make more efforts to meet new obstacles and turn them into success stories Our Vision Commitment for excellence and effectiveness in water and wastewater services provision to our customers .

Our Mission To enhance quality of life by providing all our customers with sustainable , efficient , and reliable water and conserve the enviroment by adopting best techniques for wastewater treatment .

Our Values Quality , teamwork spirit , loyality , innovation and creation , transparency and reliability . Management Committee

Cheif Executive Officer Cheif Executive Deputy

Customer Information Technical NRW Operation Production Internal Audit Diretorate Services Directorate Technology Services Directorate Diretorate Directorate Directorate Directorate

Madaba Diretorate Zarqa Management Contract Quality, Laboratories Legal Affairs and Water Safety Financial Affairs Human Resources Department Directorate Directorate Department

Procurement and Communication & Inventory Internal Audit Water Awareness Department Purchases Unit Unit Department Business Media Section Planning Unit

Regarding the water supply services: 2. The quantities produced from both internal and external sources and the net supply quantities (in cubic meters) in the Capital Amman 1. The average supply quantities for the Capital Amman in 2018 are as shown in the table below. reached 542,000 cubic meters during 2018. And the weekly supply duration was 37.15 hrs. Source 2017 2018 King Abdullah Canal through Zai 73,197,170 73,433,320 Treatment Plant The graph below shows the change of the annual supply in the Capital Amman, and the annual NRW% curve. Khaw – Al Zarqa Governerate 327,798 318,563

220.00 %44.0 Al Wala and Al Hedan Wells – 1,336,957 1,206,659 Madaba Governerate %41.9 198.21 200.00 %42.0 Wadi Al Mujeb and Zara, through 37,563,941 34,275,020 198.40 191.76 Zara Maeen Treatment Plant 180.00 %39.8 180.20 183.50 %40.0 99,988,676 99,997,680 %38.1 Disi Water 160.00 %37.6 %37.5 %37.3 %36.8 150.91 %38.0 134.50 %36.7 140.00 212,260,382 209,389,315 128.09128.96 Total External Sources 136.43 %36.0 NRW% %35.3 132.08 120.00 %34.0 Total Internal sources 30,814,061 30,641,911 124.18 %34.3

Supply Volume MCM 119.61 %34.0 100.00 Total Production 243,074,443 240,031,226 %32.1 %32.1 %32.0 80.00 Total Export to Governorates 44,663,830 41,819,296 60.00 %30.0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Net Supply in Capital Amman 198,410,613 198,211,930 Year NRW Supply Volume MCM

1 The complaints received by the complaints, control and communication center from 2016 to 2018 are shown below: * The Unified Complaints center CCCC started Year / Complaint Pipe Break No Water Tankers Sewer Total Calls Received type receiving calls on complaints from the entire 2016 70,120 62,204 19,777 43,191 583,614 kingdom. Regarding the water supply services: 2017 77,991 91,244 22,777 45,196 1,200,841 2. The quantities produced from both internal and external sources and the net supply quantities (in cubic meters) in the Capital Amman 2018 67,502 102,964 28,606 51,416 1,664,952 1. The average supply quantities for the Capital Amman in 2018 are as shown in the table below. reached 542,000 cubic meters during 2018. And the 1. Operations directorate continued to conduct the activities that aim to increase the water network efficiency. As a result; breaks rate weekly supply duration was 37.15 hrs. Source 2017 2018 on main lines and house connections has decreased to 3.12 breaks/km of network length, this improvement can also be linked to the enhancement of the collaboration between the infrastructure service providers (electricity, communication, etc) and Miyahuna. King Abdullah Canal through Zai 73,197,170 73,433,320 Treatment Plant The graph below shows the change of the annual supply in the Capital * The table below shows the number of Year No. of Pipe breaks No. of pipe breaks on Water network breaks per km in Amman, and the annual NRW% curve. No. of reforms Khaw – Al Zarqa Governerate 327,798 318,563 on main lines house connections Length (km) network breaks on main lines and house connections 70,120 62,204 19,777 43,191 583,614 220.00 44.0% Al Wala and Al Hedan Wells – 1,336,957 1,206,659 2016 during the years from 2016 to 2018. Madaba Governerate 41.9% 198.21 200.00 2017 77,991 91,244 22,777 45,196 1,200,841 42.0% Wadi Al Mujeb and Zara, through 37,563,941 34,433,120 198.40 191.76 Zara Maeen Treatment Plant 180.00 39.8% 180.20 183.50 40.0% 99,988,676 99,997,680 2018 67,502 102,964 28,606 51,416 1,664,952 38.1% Disi Water 160.00 37.6% 37.5% 37.3% The figure below shows the Response Time for Pipe breaks (hours) 36.8% 150.91 38.0% 134.50 36.7% 140.00 212,260,382 209,389,315 128.09128.96 Total External Sources NRW% Response Time for Pipe Breaks (hours) 136.43 36.0% 7.35 7.6 35.3% 132.08 120.00 34.0% Total Internal sources 30,814,061 30,641,911 124.18 34.3% 5.94 5.9 Supply Volume MCM 119.61 34.0% 100.00 Total Production 243,074,443 240,031,226 4.8 4.4 32.1% 32.1% 4.3 3.9 3.7 3.4 3.3 3.9 80.00 32.0% Total Export to Governorates 44,663,830 41,819,296 3.3 3.2 2.7 3.3 3 2.3 Response Time (hours) 60.00 30.0% 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Net Supply in Capital Amman 198,410,613 198,211,930 Year NRW Supply Volume MCM 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

1 2 1. The Operations directorate has successfully executed three tenders to 7. For the FARA project Phase II, the maintenance staff will be working on install new water lines to replace the old or damaged water lines, and to isolating another 12 distribution zones. enforce the hot spot areas that are usually facing supply issues, with total cost of 600,000 JOD for 2018. And the Directorate will continue to implement this 8. A new SCADA contract is being prepared, aiming to update the current type of projects to increase the network efficiency and reduce the pipe breaks SCADA system, changing the control and metering system, transfer the with an estimated cost of 600,000 JOD during 2019. control signals to a central control unit. In addition to the installation monitoring devices to calculate the water quantities, and monitor the reservoirs 2. 1.5 million JOD are allocated to support the operation and maintenance levels, and to monitor energy efficiency for pumping station and wells. This team activities through the rental of backhoes, compressors, and labors; contract is expected to be finished by the end of 2020. aiming to reduce response time, and maintaining the high level of service provided to the customers, which will lead to higher operations efficiency. 9. The reservoirs, pumping stations, and wells locations are being continuously cleaned in order to prevent fire accidents, and maintain the cleanliness 3. 100,000 JOD project was allocated to conduct the rehabilitation and mainte- and safety of these locations. nance activities of reservoirs and boosters within the capital Amman. 10. Calibrating and operating the flow control valves to help controlling and 4. Conducting studies to improve the supply network for areas suffering from monitoring the inflow to the reservoirs. supply problems especially in south and west Amman. These studies are now being implemented through the decentralized board contracts. 11. 32 reservoirs were washed and sterilized according to a periodic yearly program set forth, to help preserving the quality of water pumped to custom- 5. The Operations directorate installed water meters; to control the water ers. quantities in the network as well as developing of pressure monitoring system in the network, installed new main valves and recalibrated the existing valves 12. Observing the ground water wells and periodically measuring the water to ensure their sustainable operation and the effective distribution of the level to determine their need to maintenance or replacement of pumps in water. order to ensure the sustainability of operation.

6. Through the support of the maintenance staff, 250 Job Orders for the FARA 13. Rehabilitation of reservoirs sites as Um Uthaina Reservoir. Phase I projects were accomplished in DZ24 and DZ32, also the isolation works continued for DZ10, DZ11, DZ34, DZ39, DZ33, part of DZ19 according to the requirements of the FARA project. In addition; in 2017 the maintenance staffs completed the isolation works in DZ27 and DZ33.

3 1. The Operations directorate has successfully executed three tenders to 7. For the FARA project Phase II, the maintenance staff will be working on install new water lines to replace the old or damaged water lines, and to isolating another 12 distribution zones. enforce the hot spot areas that are usually facing supply issues, with total cost Sewer Services: of 600,000 JOD for 2018. And the Directorate will continue to implement this 8. A new SCADA contract is being prepared, aiming to update the current type of projects to increase the network efficiency and reduce the pipe breaks SCADA system, changing the control and metering system, transfer the with an estimated cost of 600,000 JOD during 2019. control signals to a central control unit. In addition to the installation monitor- The table below shows the sewage complaints from 2016-2018 and the response time in hours: ing devices to calculate the water quantities, and monitor the reservoirs 2. 1.5 million JOD are allocated to support the operation and maintenance levels, and to monitor energy efficiency for pumping station and wells. This Year Preventive Emergency Total Number Number of Main Number of House Response Maintenance Maintenance of Complaints connections Connection team activities through the rental of backhoes, compressors, and labors; contract is expected to be finished by the end of 2020. Time aiming to reduce response time, and maintaining the high level of service 2016 10,260 50,696 43,191 19,118 763 3 provided to the customers, which will lead to higher operations efficiency. 9. The reservoirs, pumping stations, and wells locations are being continuously cleaned in order to prevent fire accidents, and maintain the cleanliness 2017 19,829 60,400 45,196 20,983 717 2.1 3. 100,000 JOD project was allocated to conduct the rehabilitation and mainte- and safety of these locations. 25,590 156,340 51,416 25,140 636 1.8 nance activities of reservoirs and boosters within the capital Amman. 2018 10. Calibrating and operating the flow control valves to help controlling and 4. Conducting studies to improve the supply network for areas suffering from monitoring the inflow to the reservoirs. 1. Sewer networks of total length of 2100 m were monitored with CCTV. supply problems especially in south and west Amman. These studies are now being implemented through the decentralized board contracts. 11. 32 reservoirs were washed and sterilized according to a periodic yearly 2. 150,000 JOD is allocated for the waste water emergencies project. program set forth, to help preserving the quality of water pumped to custom- 5. The Operations directorate installed water meters; to control the water ers. 3. Strengthening the vehicles fleet working with the maintenance staff, and operating the new quantities in the network as well as developing of pressure monitoring system two combined jetting vehicles. in the network, installed new main valves and recalibrated the existing valves 12. Observing the ground water wells and periodically measuring the water to ensure their sustainable operation and the effective distribution of the level to determine their need to maintenance or replacement of pumps in 4. Resolving approximately 90% of the issues arising from the buried sewer lines and man- water. order to ensure the sustainability of operation. holes.

6. Through the support of the maintenance staff, 250 Job Orders for the FARA 13. Rehabilitation of reservoirs sites as Um Uthaina Reservoir. 5. Converting Abu Nussair Waste Water Treatment Plant to lifting station, the execution phase Phase I projects were accomplished in DZ24 and DZ32, also the isolation is expected to start in 2019. works continued for DZ10, DZ11, DZ34, DZ39, DZ33, part of DZ19 according to the requirements of the FARA project. In addition; in 2017 the maintenance 6. The Expansion and Rehabilitation of Wadi Sir Waste Water Treatment Plant Project works staffs completed the isolation works in DZ27 and DZ33. started under the supervision of the Water Authority of Jordan (WAJ) to convert the WWTP from natural WWTP to mechanical WWTP with design capacity

3 4 Mahis and Fuhais department. Well, pumping stations, and vehicles maintenance department:

1. The Management and Operation of Water and Sewer 1. Focusing on conducting preventive maintenance; has directly contributed in the services in Mahis and Al Fuhais City became under the increase of operating readiness for pumping stations and wells, which helps in responsibility of the Jordan Water Company / Miyahuna NRW reduction, increasing the operational efficiency, and avoiding the unplanned according to Board of Cabinet decision. utilities shutdown.

2. The handing over procedures was carried out through 2. After completing the rehabilitation of Al Shmeisani pumping station, the PS technical committees consisting of WAJ staff and Miyahuna started to operate through variable speed systems, which increased the operation- staff. al readiness and savings in the electrical consumption of the station of what is estimated by 35% in average, with 80,000 JOD worth. 3. The number of employees working in Mahis and Fuhais offices reaches 100 employees. 3. The vehicles maintenance department has completed 7877 preventive maintenance job orders, with a reduction of 6% compared to 2017 as a result of the 4. The total number of customers is 9021, and the net water precise application of the preventive maintenance programs. This helped in supply is 3,511,193 cubic meters. improving the readiness of vehicles and reduction of maintenance costs through 2018. 5. The revenues from water services are 1,921,422 JOD. 4. 365 preventive maintenance Job orders have been completed. 6. The revenues from sewage services are 173,563 JOD. 5. To ensure the sustainability of the supply system and supplying customers with fresh drinking water, according to the pre set rationing cycles; the functionality of pumping stations, wells, reservoirs are continuously monitored to maintain oper- The availability of wells, pumping stations, ating with the highest efficiency and the least malfunctions. pumping units, and vehicles can be expressed as follows: 6. 540 corrective job orders on water sources and pumping stations were resolved and completed.

Jetting vehicles 91% Availability of the fleet The Availability 98.66% Availability of of wells and Tankers vehicles during pumping units 96% pumping stations in 2018 98.59% Availability of wells 92% Vehicles 2018 Mahis and Fuhais department. Well, pumping stations, and vehicles maintenance department: Establishment of serval sub-distribution areas DMAs that have been isolated in order to Re-setting and maintenance of a number through the implementation of water loss complete the annual work plan during 2018 1. The Management and Operation of Water and Sewer 1. Focusing on conducting preventive maintenance; has directly contributed in the of pressure relief as part of the 2018 work services in Mahis and Al Fuhais City became under the reduction main activities contained in the annual water increase of operating readiness for pumping stations and wells, which helps in DZ NO. of cus plan to reduce water losses including responsibility of the Jordan Water Company / Miyahuna loss reduction action plan (Flow Balance and Minimum NRW reduction, increasing the operational efficiency, and avoiding the unplanned 04 B 458 according to Board of Cabinet decision. Night Flow, replacement of subscribers' mechanical meters checking on valves as per the table below. utilities shutdown. 05 C 1294 with intelligent U.S meters and execution of leak detection 06 G 741 2. The handing over procedures was carried out through 2. After completing the rehabilitation of Al Shmeisani pumping station, the PS surveys). technical committees consisting of WAJ staff and Miyahuna 07 E 834 started to operate through variable speed systems, which increased the operation- The table below shows the areas established in 2018. 08 L 460 Re-setting Maintenance staff. al readiness and savings in the electrical consumption of the station of what is 10 GL 1261 NRW % estimated by 35% in average, with 80,000 JOD worth. No. Of 11 D 547 District Customers Initial New NRW% 3. The number of employees working in Mahis and Fuhais Baseline 24 B1 2822 offices reaches 100 employees. 3. The vehicles maintenance department has completed 7877 preventive mainte- 15B 2902 N/A 29.00% 24 B2 2904 31 nance job orders, with a reduction of 6% compared to 2017 as a result of the 16 24 B3 2383 4. The total number of customers is 9021, and the net water precise application of the preventive maintenance programs. This helped in 15D 238 N/A 22.08% 24 B4 2451 supply is 3,511,193 cubic meters. improving the readiness of vehicles and reduction of maintenance costs through 20A 6717 N/A 29.10% 24 B5 4905 Bulk Meter Maintenance, Installation , 2018. 24 B6 2143 5. The revenues from water services are 1,921,422 JOD. 24_E5 756 58.00% 27.93% 24 B7 78 verification and Maintenance Strainers 4. 365 preventive maintenance Job orders have been completed. 24 B8 35 27A1 10548 N/A 8.20% (Production ,DMA and Wells ) , as part of 6. The revenues from sewage services are 173,563 JOD. 24 E5 813 5. To ensure the sustainability of the supply system and supplying customers with 27A2 736 49.40% 5.67% 26 A 1017 the 2018 work plan to reduce water loss fresh drinking water, according to the pre set rationing cycles; the functionality of 26 G 60 27A2* 1141 49.40% 4.53% shown in the table below : pumping stations, wells, reservoirs are continuously monitored to maintain oper- 27 D 2702 The availability of wells, pumping stations, ating with the highest efficiency and the least malfunctions. 27A3 135 32.00% 8.34% 30 B 5261 32 G 692 pumping units, and vehicles can be expressed 27B 76 12.90% 4.20% 6. 540 corrective job orders on water sources and 33 C1 1924 as follows: Strainer Verification on Bulk Meter Maintenance and pumping stations were resolved and completed. 27D 2702 44.30% 11.50% 33 C2 2520 Maintenance Installation (Production and Portable U.S DMA) 33 D1 1372 27_E1 2578 N/A 8.70% Jetting vehicles 33 D2 24 Maintenance New 91% Availability installation 27_E2 4604 26.30% 21.00% of the fleet The Availability 33 F 138 98.66% Availability of of wells and 33 G 568 96% Tankers vehicles during pumping units 29A 6025 N/A 28.70% 17 31 pumping 33 H 378 68 24 stations in 32G 553 37.20% 31.71% 34 C 994 2018 98.59% Availability of wells 92% Vehicles 2018 33E 1048 36.30% 24.70% 39 D 1109 39 M 285 37B 202 N/A 12.11% 39 L 795 Establishment of serval sub-distribution areas DMAs that have been isolated in order to Re-setting and maintenance of a number through the implementation of water loss complete the annual work plan during 2018 of pressure relief as part of the 2018 work reduction main activities contained in the annual water DZ NO. of cus plan to reduce water losses including loss reduction action plan (Flow Balance and Minimum 04 B 458 Night Flow, replacement of subscribers' mechanical meters checking on valves as per the table below. 05 C 1294 with intelligent U.S meters and execution of leak detection 06 G 741 surveys). 07 E 834 The table below shows the areas established in 2018. 08 L 460 Re-setting Maintenance 10 GL 1261 NRW % No. Of 11 D 547 District Customers Initial New NRW% Baseline 24 B1 2822 15B 2902 N/A 29.00% 24 B2 2904 31 16 24 B3 2383 15D 238 N/A 22.08% 24 B4 2451 20A 6717 N/A 29.10% 24 B5 4905 Bulk Meter Maintenance, Installation , 24 B6 2143 24_E5 756 58.00% 27.93% 24 B7 78 verification and Maintenance Strainers 24 B8 35 27A1 10548 N/A 8.20% (Production ,DMA and Wells ) , as part of 24 E5 813 27A2 736 49.40% 5.67% 26 A 1017 the 2018 work plan to reduce water loss 26 G 60 27A2* 1141 49.40% 4.53% shown in the table below : 27 D 2702 27A3 135 32.00% 8.34% 30 B 5261 32 G 692 27B 76 12.90% 4.20% 33 C1 1924 Strainer Verification on Bulk Meter Maintenance and 27D 2702 44.30% 11.50% 33 C2 2520 Maintenance Installation (Production and Portable U.S DMA) 33 D1 1372 27_E1 2578 N/A 8.70% 33 D2 24 New Maintenance installation 27_E2 4604 26.30% 21.00% 33 F 138 29A 6025 N/A 28.70% 33 G 568 17 31 33 H 378 68 24 32G 553 37.20% 31.71% 34 C 994 33E 1048 36.30% 24.70% 39 D 1109 39 M 285 37B 202 N/A 12.11% 39 L 795 - Summarized of Illegal Use Division During 2018.

Estimated water values for illegal Estimated quantities of water Number of Illegal use Estimated water Estimated Illegal use quantities of discovered Water Establishment of serval sub-distribution areas DMAs that have been isolated in order to Re-setting and maintenance of a number use paid during 2018 JD for illicit use and paid 2018 M3 paid during 2018 values for illegal use 2018 JD water for illicit during 2018 Cycle through the implementation of water loss complete the annual work plan during 2018 of pressure relief as part of the 2018 work Before 2018 2018 Before 2018 2018 Before 2018 2018 use 2018 M3 reduction main activities contained in the annual water DZ NO. of cus plan to reduce water losses including 1st loss reduction action plan (Flow Balance and Minimum Quarter 04 B 458 131,081 52,099 73,550 2,018 162 81 387,508 493,515 955 Night Flow, replacement of subscribers' mechanical meters checking on valves as per the table below. 05 C 1294 with intelligent U.S meters and execution of leak detection 06 G 741 2nd surveys). 07 E 834 104,535 43,478 67,107 24,940 107 77 1,371,049 855,894 637 Quarter The table below shows the areas established in 2018. 08 L 460 Re-setting Maintenance 10 GL 1261 NRW % No. Of 11 D 547 3rd District Customers Initial New NRW% Quarter Baseline 24 B1 2822 96,311 42,786 72,513 22,786 112 84 754,369 442,641 833 15B 2902 N/A 29.00% 24 B2 2904 31 16 24 B3 2383 4th 15D 238 N/A 22.08% 24 B4 2451 57,397 107,564 44,222 69,365 77 103 690,323 415,659 813 Quarter 20A 6717 N/A 29.10% 24 B5 4905 Bulk Meter Maintenance, Installation , 24 B6 2143 24_E5 756 58.00% 27.93% 24 B7 78 verification and Maintenance Strainers 635,251 376,501 803 3,203,249 2,207,709 3,238 Total 24 B8 35 27A1 10548 N/A 8.20% (Production ,DMA and Wells ) , as part of 24 E5 813 27A2 736 49.40% 5.67% 26 A 1017 the 2018 work plan to reduce water loss - Other Activities of the Illegal Use Division 2018. 26 G 60 27A2* 1141 49.40% 4.53% shown in the table below : 27 D 2702 values JD Illegal Use Removing Tage Replaced Meters Sealed Meters Visits Customer inspection 27A3 135 32.00% 8.34% 30 B 5261 49,750 1990 1106 10744 66503 32 G 692 27B 76 12.90% 4.20% 33 C1 1924 Replaced% Sealed % Illegal Use% Strainer Verification on Bulk Meter Maintenance and 27D 2702 44.30% 11.50% 33 C2 2520 Maintenance Installation (Production and Illegal use Removing tage % Meters /custom- Meter Discovered Portable U.S DMA) 33 D1 1372 /Illegal use discovered er visits /customer On Customer 27_E1 2578 N/A 8.70% 61.46% 1.66% 16.16% 4.87% 33 D2 24 New during 2018 Maintenance installation visits Visits 27_E2 4604 26.30% 21.00% 33 F 138 29A 6025 N/A 28.70% 33 G 568 17 31 33 H 378 68 24 * Continuing the implementation of programmed surveys in distribution areas and downloading surveys to the GIS mapping program within administrative boundaries to 32G 553 37.20% 31.71% 34 C 994 facilitate and focus on cases of detection of illegal use. 33E 1048 36.30% 24.70% 39 D 1109 * Increase the number of technical and administrative staff to raise and increase the number of customer visited throu 39 M 285 37B 202 N/A 12.11% 39 L 795 Dpt. Customer Service

The Directorate tasks are summarized in the Profile following main areas:

The Customer Service Department serves approximately - Follow-up of water and sewerage services subscription application starting from receiving the service 707 thousands subscribers with an annual growth rate request, conduct a study, set up a design and determination of the value of the required fees. Where of 5%. The Directorate provides water and sewerage there is target to finish the services to its subscribers through service centers New meter installation; Maximum 3 days spread throughout Amman. House connection installation in addition to meter installation: Maximum 10 days Pipe implementation, House connection installation and meter installation: Maximum 33 days - Supervise the execution of sewerage connections by contractors according to the specifications of Ministry of Public Works & Housing through a trained technical staff. Where 2854 connection was implemented in 2018 - Reading meters and issuing water invoices, where a total number of 2539135 invoice was issued to the subscribers in the field during 2018. - Collecting the amounts earned on invoices through various channels and follow up on the collection of debts with the help of field teams in addition to disconnecting the service which is reconnected after payment. New technologies where introduced to facilitate payment process such as e eFAWATEERcom application, as well as informing the subscribers with the amount due through SMS. - Follow up on subscribers' meters in terms of field testing, maintenance, replacement or updating. Where in 2018 a total number of 52054 meters were replaced to ensure the accuracy and efficiency. - Follow up on billing objections. - Follow-up projects of replacing mechanical meters with ultrasonic type to reduce administrative losses The table below Dpt. Customer Service shows the number of subscribers during 2009-2018 Number of subscribers 800,000 Number of registered The Directorate tasks are summarized in the Year subscribers 700,000 Profile following main areas: 2009 461,654 600,000 The Customer Service Department serves approximately - Follow-up of water and sewerage services subscription application starting from receiving the service 500,000 707 thousands subscribers with an annual growth rate request, conduct a study, set up a design and determination of the value of the required fees. Where 2010 480,570 of 5%. The Directorate provides water and sewerage there is target to finish the 400,000 services to its subscribers through service centers 2011 503,837 New meter installation; Maximum 3 days 300,000 spread throughout Amman. House connection installation in addition to meter installation: Maximum 10 days 2012 522,377 Pipe implementation, House connection installation and meter installation: Maximum 33 days 200,000 - Supervise the execution of sewerage connections by contractors according to the specifica- 2013 546,700 100,000 tions of Ministry of Public Works & Housing through a trained technical staff. Where 2854 connection was implemented in 2018 2014 581,473 0 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 - Reading meters and issuing water invoices, where a total number of 2539135 invoice 2015 617,096 was issued to the subscribers in the field during 2018. - Collecting the amounts earned on invoices through various channels and follow 2016 653,132 Increase the Efficiency up on the collection of debts with the help of field teams in addition to disconnect- of Operations ing the service which is reconnected after payment. New technologies where intro- 2017 685,078 duced to facilitate payment process such as e eFAWATEERcom application, as Reduce Water Loss well as informing the subscribers with the amount due through SMS. 2018 707,192 - Follow up on subscribers' meters in terms of field testing, maintenance, replace- The Customer Services Directorate is concerned with the administrative loss related to the ment or updating. Where in 2018 a total number of 52054 meters were replaced to meters and their readings. The aim of the department is to improve the quality of reading ensure the accuracy and efficiency. the meters and correct their status according to the following pillars: - Follow up on billing objections. - Follow-up projects of replacing mechanical meters with ultrasonic type to 1st pillar: Increase the Billing efficiency reduce administrative losses The Billing efficiency was 99.664% in Q4 -2018 2nd pillar: Billing Accuracy The customer service department aims to limit the issuance of invoices based on estimated readings. Also, the Ultrasonic meters that have been installed are being read remotely using radio waves, which eliminate the possibility of reading estimation when the meter is inaccessible. Alarms in the meter are also collected to monitor them in the event of any defect .Moreover, the daily readings over 90 days are logged so the daily consumption of the subscriber is known.

As a study for the NRW in DZ27 ( Tariq) the CS directorate in corporation with NRW department read 22,000 meters in one day by 74 meter readers two times to calculate the NRW level in that area

3rd Pillar: Accuracy of Meters One of the main objectives of the customer service Directorate is to improve the accuracy of the meters. In this regard, the Customer Service Directorate has worked on the following projects: - The project to replace all defected meters with new ones, thus, 25,000 meters were supplied to be used instead. - The project of replacing the meters with ultrasonic ones via the French loan through which 123000 ultrasonic meters and 10,000 volumetric meters were installed and subjected to a monitoring tool software. - The project of replacing the mechanical meters with the Ultrasonic ones which is supplied through FARA USAID-funded project through which 66,000 ultrasonic meters will be installed in the project areas. Among of those meters a total number of 36766 were replaced during 2018 in project area. Comprehensive Subscriber Survey project, that aims to correct customer locations and thus facilitate the calculation of water losses. This will assist in directing the NRW projects based on priorities In addition to that the project aims to archive all subscribers' files. 2nd pillar: Billing Accuracy The customer service department aims to limit the issuance of invoices based on estimated readings. Also, the Ultrasonic Production Directorate comparison of the quantities of water produced meters that have been installed are being read remotely using from different treatment plants for the years 2008-2018. radio waves, which eliminate the possibility of reading estimation when the meter is inaccessible. Alarms in the meter are also collected to monitor them in the event of any defect .Moreover, 250,000,000 the daily readings over 90 days are logged so the daily consumption of the subscriber is known. 200,000,000

As a study for the NRW in DZ27 ( Tariq) the CS directorate in Total 150,000,000 corporation with NRW department read 22,000 meters in one day Ras Al Ain Station by 74 meter readers two times to calculate the NRW level in that area Wadi Al Sir Station Al Rusayfeh Station 100,000,000 Zara Ma’in Station Zai Station 50,000,000 3rd Pillar: Accuracy of Meters One of the main objectives of the customer service Directorate is to improve the accuracy of the meters. In this regard, the Customer Service Directorate has worked on the following 0 projects: 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 - The project to replace all defected meters with new ones, thus, 25,000 meters were supplied to be used instead. Total 94,806,4 100,736, 109,556, 109,898 118,452, 121,284, 107,091, 113,172, 119,647, 123,810, 121,264, - The project of replacing the meters with ultrasonic ones via the French loan through Ras Al Ain Station 4,961,17 3,637,09 5,011,92 4,117,08 5,262,64 3,158,56 2,607,19 4,518,27 5,815,40 5,307,99 5,431,66 which 123000 ultrasonic meters and 10,000 volumetric meters were installed and subjected to a monitoring tool software. Wadi Al Sir Station 3,018,96 3,155,05 3,619,74 2,870,14 3,505,63 4,398,53 4,398,53 4,334,22 4,369,41 4,264,22 3,342,70 - The project of replacing the mechanical meters with the Ultrasonic ones which is Al Rusayfeh Station 3,577,97 3,327,87 3,617,20 3,077,48 3,460,92 3,239,39 3,608,64 3,608,64 3,861,07 3,611,29 3,611,29 supplied through FARA USAID-funded project through which 66,000 ultrasonic meters will be installed in the project areas. Among of those meters a total number of 36766 were Zara Ma’in Station 35,529,7 36,659,4 38,183,1 38,630,3 37,766,5 36,359,3 30,467,4 31,662,7 34,984,2 37,333,8 34,275,02 replaced during 2018 in project area. Comprehensive Subscriber Survey project, that aims to correct customer locations and Zai Station 48,718,5 53,956,6 59,124,7 61,203,2 68,456,7 74,797,9 65,820,5 69,048,4 70,617,5 73,046,0 73,433,3 thus facilitate the calculation of water losses. This will assist in directing the NRW projects based on priorities In addition to that the project aims to archive all subscribers' files. 3. In order to control the quality and maintain efficient operation of the treatment plants at their maximum capacity, the followings activities have accomplished:

1- 340936 tests were competition in Zai operation laboratories to conform the Jordanian drinking water standards methods .

2- Rehabilitation three units of reverse osmosis (RO) at Zara Ma’in Treatment Plant ,out of nine based on a three-years programmed plan to rehabilitate the entire units

3- Conducting laboratory tests (bacterial + chemical), which amounted to 43181 comprehensive tests of sources and treatment process Zara Ma’in Treatment Plant to ensure the conformity of water quality to Jordanian specifications.

4- Supervision of Operating and Maintenance water Treatment Plants Contracts in Amman and Zarqa Plants (Ras El Ain Water Treatment Plant, Zarqa Desalination, Qunaieh Spring & Qunaieh Well Treatment Plants, Berain & Merhib Water Treatment Plants ).

5- Supervision of Rehabilitation, operation and maintenance Contract of Berain and Merhib T.P, which included a new treatment unit added at Berain T.P with a capacity of 20 m3/h using Ceramic Filter Technology, in addition to amount of production of a Merhib T.P was also doubled due to the work of rehabilitation and well operating Strategy.

6- Maintenance, Operation & Rehabilitation Contract of Qunaieh Spring & Qunaieh Well Treatment Plants, in which the rehabilitation of sand filters, was an essential part to maintain performance and efficiency of the plant.

7- The final stages of the preparation of the Water Safety Plan document for Wadi Al-Seer Water Treatment Plant have been completed as a part of studies aimed protecting water resources and maintaining the efficiency and safety of treated water. 1. The quantities of water produced from the water treatment plants in Production Directorate reached 126,941,316 . These quantities comply with the targets of the approved water budget in Miyahuna. The table below shows the cumulative quantities of water produced from the treatment plants in Amman and Al-Zarqa since the beginning of the year. The tests conducted by laboratories showed the compliance of the produced water to Jordanian drinking water specifications No. 286/2015. 3. In order to control the quality and maintain efficient operation of the treatment plants at their maximum capacity, the followings activities have accomplished: Cumulative Amounts (Since Year Beginning)

Treatment Plants / Amman Cumulative Amounts (Since Year Beginning) Treatment Plants / Zarqa Cumulative Amounts (Since Year Beginning) 1- 340936 tests were competition in Zai operation laboratories to conform the Jordanian drinking water standards methods . Zai Station 73,433,320 Zarqa Desalination Treatment Plant 3,481,100 Al-Zara Maayan Station 34,275,020 Qunaieh Spring & Qunaieh Well Treatment Plants 1,322,860 2- Rehabilitation three units of reverse osmosis (RO) at Zara Ma’in Treatment Plant ,out of nine based on a three-years programmed plan to 5,431,660 731,916 rehabilitate the entire units Ras Al Ain Station Berain Water Treatment Plant Al-Rusayfah Station 3,611,290 Merhib Treatment Plant 298,084 3- Conducting laboratory tests (bacterial + chemical), which amounted to 43181 comprehensive tests of sources and treatment process Zara Wadi Al Sir Station 4,342,705 Total 5,833,960 Ma’in Treatment Plant to ensure the conformity of water quality to Jordanian specifications. Mhareb station 816 Overall 126,928,771 121,094,811 4- Supervision of Operating and Maintenance water Treatment Plants Contracts in Amman and Zarqa Plants (Ras El Ain Water Treatment Total Plant, Zarqa Desalination, Qunaieh Spring & Qunaieh Well Treatment Plants, Berain & Merhib Water Treatment Plants ). 4. To maintain the high readiness and reliability of water treatment plants and achieve financial savings, the following works have been accomplished: 5- Supervision of Rehabilitation, operation and maintenance Contract of Berain and Merhib T.P, which included a new treatment unit added at Berain T.P with a capacity of 20 m3/h using Ceramic Filter Technology, in addition to amount of production of a Merhib T.P was also doubled -The number of the programmed preventive maintenance orders at ZAI Plant reached about 4995, while the number of remedial maintenance orders reached 125 due to the work of rehabilitation and well operating Strategy. through the computerized maintenance management system CMMS. - Replace the VCB (6,600) ABB electric circuit breaker of the pump no. 1 at the pumping station no. 5. 6- Maintenance, Operation & Rehabilitation Contract of Qunaieh Spring & Qunaieh Well Treatment Plants, in which the rehabilitation of sand -Replace One VCB (6600) voltmeter FUJI electric circuit breaker of pump no. 3 in the lifting station no. 4. filters, was an essential part to maintain performance and efficiency of the plant. -Installation of 1 new electric motor 3500KW Type FUJI to operate the pumping unit no. (4) in the lifting station no. (4) of Zai. -Re-winding and installation of 2 electric motors type FUJI to operate the pumping units no. (4, 1) at Zai lifting station no.2. 7- The final stages of the preparation of the Water Safety Plan document for Wadi Al-Seer Water Treatment Plant have been completed as a -Replace and install an ABB type electric motor for pumping unit No. 2 at INTAKE pump station. part of studies aimed protecting water resources and maintaining the efficiency and safety of treated water. -Carry on comprehensive maintenance of the booster pumps no. (4, 3, 4) in the lifting stations no. (2, 4, 5). -Install Chlorine Evaporator unit at Zai Water Treatment Plant . -Install Wash Water unit at Zai Water Treatment Plant -Install Control Valve diameter 450 mm in Pump Station Number 5 Pump unit 1 at Zai Water Treatment Plant . -Maintenance of booster pumps no. (4, 4, 3,2,1) in the lifting stations no. (4, 1, 1,3,4). -Implementation of Electric Power Efficiency Improvement Project In Wadi Al Sir T.P, which included the establishment of a new treatment water tank and changing of Pumps of the pump station. - The number of the programmed preventive maintenance orders at Al-Zara Plant reached about 26,101, while the number of remedial maintenance orders reached 959. -Replacement of Five pumps for Pumping Station of Zara Ma’in Treatment Plant. -Maintenance of Three electric motors in the pumping stations Zara Ma’in Treatment Plant.

-Zai & Zara Ma’in Treatment Plants have Obtained "Technical Sustainable Manage- -Preparation of the energy policy in Miyahuna in addition to the action plan and the ment" TSM certificate in order to exchange experiences as well as support, build strategic plan to achieve the energy policy in the water sector and aims to improve capacity and improve the management . the efficiency of energy consumption in the company by 15% during the period -Carry on comprehensive maintenance for Hydraulic system Pumping Station of 2017-2025 in addition to the production of 10% of the energy consumption in the Zara Ma’in Treatment Plant. company during the same period Through renewable energy. -Replace three VFD devise for Raw Water Pumps at Zara Ma’in Treatment Plant. -A number of energy saving projects have been initiated in Miyahuna as follows: -Replace three VFD devise for Pumps of Sludge Recovery System at Zara Ma’in -Awarding the tender for the rehabilitation of Zara Ma'een pumping stations with a Treatment Plant. value of 9.8 million dinars funded by USAID. -The UV System at Zara Ma’in Treatment Plant has been serviced at all modules -Initial approval by JICA to finance the rehabilitation project of Zay pumping -One flow meter of RO SKID#2 at Zara Ma’in Treatment Plant has been replaced stations. -Establish intake filtration treatment plant instead of Al Arda station -Completing the rehabilitation and re-operation of the Shmeisani station since May -During the year 2018, the total quantity of energy consumption in all Miyahuna - 2018. Amman facilities was (648,103,971) kWH and the total water production from Water -Initiate the rehabilitation works of the Madaba reservoir station in the WaCCliM Treatment Plants (WTP's) and wells was (140,133,943) m3 so the specific energy project financed by BMUB. was estimated at (4.62) kWh/m3. -Completing the installation of two hydropower systems for the production of electricity in the areas of the Royal Racing Club and Khaw station. -Tendering the construction of PV plant within Zara Ma'een desalination plant with a capacity of 6 MW. -Install Control Valve in Pump Station Number 5 Pump unit 1 at Zai Water Treatment Plant . Project -Maintenance of booster pumps no. (4, 4, 3,2,1) in the lifting stations no. (4, 1, 1,3,4). 29 -Implementation of Electric Power Efficiency Improvement Project In Wadi Al Sir T.P, which included the establishment of a new treatment water tank and changing of Pumps of the pump station. Stabilize and expand the scope of accreditation for both national and international accreditation -The number of the programmed preventive maintenance orders at Al-Zara Plant reached about 26,101, while - Implementation the second surveillance visit for the third round of accreditation on Miyahuna central laboratories (2016-2020) by a technical team from the Accreditation the number of remedial maintenance orders reached 959. Unit of the Jordanian Accreditation and Standardization System that aims to stabilize and expand the scope of international accreditation. -Replacement of Five pumps for Pumping Station of Zara Ma’in Treatment Plant. - Accredit 56 test method internationally instead of 18 test method after terminate the international accreditation from UKAS, since the Jordanian Accreditation Unit gained -Maintenance of Three electric motors in the pumping stations Zara Ma’in Treatment Plant. the international recognition from ILAC.

-Zai & Zara Ma’in Treatment Plants have Obtained "Technical Sustainable Manage- -Preparation of the energy policy in Miyahuna in addition to the action plan and the ment" TSM certificate in order to exchange experiences as well as support, build strategic plan to achieve the energy policy in the water sector and aims to improve Project capacity and improve the management . the efficiency of energy consumption in the company by 15% during the period 31 -Carry on comprehensive maintenance for Hydraulic system Pumping Station of 2017-2025 in addition to the production of 10% of the energy consumption in the Zara Ma’in Treatment Plant. company during the same period Through renewable energy. Implementation the Monitoring program to maintain the quality of water within the specifications -Replace three VFD devise for Raw Water Pumps at Zara Ma’in Treatment Plant. -A number of energy saving projects have been initiated in Miyahuna as follows: for the Governorates: Amman, Madaba and Zarqa -Replace three VFD devise for Pumps of Sludge Recovery System at Zara Ma’in -Awarding the tender for the rehabilitation of Zara Ma'een pumping stations with a - Implementation the monitoring programs to keep the quality of water within the specifications of capital Amman, where: Treatment Plant. value of 9.8 million dinars funded by USAID. - An operational and regulatory program had been implemented for the drinking water to ensure the quality of water from source to customer meter where 24682 samples -The UV System at Zara Ma’in Treatment Plant has been serviced at all modules -Initial approval by JICA to finance the rehabilitation project of Zay pumping were collected and subjected to 105717 tests in 2018. -One flow meter of RO SKID#2 at Zara Ma’in Treatment Plant has been replaced stations. - The percentage of compliance for bacteriological samples collected from Zai water treatment plant was 100%, from chlorinated water sources was 99.87%, and from -Establish intake filtration treatment plant instead of Al Arda station -Completing the rehabilitation and re-operation of the Shmeisani station since May distribution system was 99.85 taking into consideration that the required percentage by the Jordanian Standard is 95%. -During the year 2018, the total quantity of energy consumption in all Miyahuna - 2018. - During 2018, Miyahuna received 178 complaints which are almost the same as 2017, most of the complaints were not related to quality issues where only 9 complaints Amman facilities was (648,103,971) kWH and the total water production from Water -Initiate the rehabilitation works of the Madaba reservoir station in the WaCCliM were related to wastewater contamination with a percentage of 5% of the total number, and the average response time for these complaints was 36.6 min. Treatment Plants (WTP's) and wells was (140,133,943) m3 so the specific energy project financed by BMUB. 1 was estimated at (4.62) kWh/m3. -Completing the installation of two hydropower systems for the production of 5 electricity in the areas of the Royal Racing Club and Khaw station. -Tendering the construction of PV plant within Zara Ma'een desalination plant with a Internal Problem 16 capacity of 6 MW. Smell Categories of Water Quality Complaints -Amman 2018 Nothing 19 Turbidity 60 WastewaterContamination Implementation the monitoring programs to keep the quality of water within the specifications for Madaba Governorate, where: - Monitoring program had been implemented for drinking water where 1818 samples were collected and 4344 field and Lab tests were conducted in Miyahuna Central Lab. - The percentage of compliance for bacteriological samples collected from chlorinated sources was 100%, and from distribution system was 99.8%, taking into consideration that the required percentage by the Jordanian Standard is 95%. - During 2018, only 5 complaints were received, where two cases were due to wastewater contamination, two cases caused by turbidity and one not related to quality issues, the average response time for these complaints was 36.67 min. 20 Nothing Categories of Water Quality Complaints -Madaba 2018 Turbidity 40 WastewaterContamination 40

Within the implementation of the management contract between Miyahuna Company and the Zarqa Water governorate, the achievements were as follows: - Implementing a partial monitoring program by the Quality unit for the treatment plants and some pump stations, to keep the quality of drinking water within the Jordanian drinking water regulations and standards, 1348 samples were collected and subjected to 6914 field and laboratory tests in Miyahuna central laboratories. - 79 complaints were received mainly with no real quality problems, and the response time for these complaints was with an average of 26.88 min.

8 4 4 Odor Categoriesof Water Quality Complaints -Zarqa 2018 Wastwater Contamination 18 Nothing Turbidity 67 Salinity

-Regarding to the preparation of water safety plans as per WHO guidelines, the following was implemented: -Preparation the water safety plan for Abu Alanda reservoir system as a part of the work for Miyahuna technical team in as one of the axes of the WMI project in the field of water quality management. -Reviewing the water safety plan for the water supply system of Wadi Al-Seer treatment plant within the work of the company's team for the WMI project. -Auditing on various water systems in Madaba (19/04/2018) and Zarqa (08/10/2018), in order to confirm the centralization in water quality management at the company level. Implementation the monitoring programs to keep the quality of water within the specifications for Madaba Governorate, where: - Monitoring program had been implemented for drinking water where 1818 samples were collected and 4344 field and Lab tests were conducted in Miyahuna Central Lab. Maintain the quality of the waste water, industrial water within the Specifications - The percentage of compliance for bacteriological samples collected from chlorinated sources was 100%, and from distribution system was 99.8%, taking into consideration that the required percentage by the Jordanian Standard is 95%. - During 2018, only 5 complaints were received, where two cases were due to wastewater contamination, two cases caused by turbidity and one not related to quality - By the implementation of the monitoring and operational programs for Wastewater Treatment Plant the following was completed: issues, the average response time for these complaints was 36.67 min. - Implementation the monitoring and operational programs for the wastewater treatment plants: Wadi Seer, Abu Nussir, jiza, and southern of Amman, in addition to the factories connected to the wastewater network in the capital Amman, where 4000 samples were tested in the wastewater laboratories, these 20 samples subjected to 17793 tests. Nothing - Implementation of the monitoring program for Madaba wastewater treatment plant where 108 samples were collected and subjected to 671 tests. Categories of Water Quality Complaints -Madaba 2018 Turbidity 40 WastewaterContamination - for Industrial and commercial Wastewater quality the following were achieved: 40 - Implementation the monitoring program for the Industrial Wastewater for in the capital Amman and Madaba governorate, as shown in the following table:

Number of Monitored car Within the implementation of the management contract between Miyahuna Company and the Zarqa Water governorate, the achievements were as follows: Governorate Number of facilities Total No. of Samples Total No. of tests - Implementing a partial monitoring program by the Quality unit for the treatment plants and some pump stations, to keep the quality of drinking water wash stations (once / year) within the Jordanian drinking water regulations and standards, 1348 samples were collected and subjected to 6914 field and laboratory tests in Miyahuna central laboratories. - 79 complaints were received mainly with no real quality problems, and the response time for these complaints was with an average of 26.88 min. Amman 48 714 4065 241

8 4 4 Odor Madaba 1 18 102 5 Categoriesof Water Quality Complaints -Zarqa 2018 Wastwater Contamination 18 Nothing Turbidity 67 Salinity - 6 new industrial & commercial facilities granted the approval in 2018 to be connected to the sewer system after being checked for the non-domestic wastewa- -Regarding to the preparation of water safety plans as per WHO guidelines, the following was implemented: ter quality and requirements. -Preparation the water safety plan for Abu Alanda reservoir system as a part of the work for Miyahuna technical team in as one of the axes of the WMI project in the field of water quality management. - 33 car wash stations were checked on site in 2018 for the compliance of the oil separation system, where 24 of them granted the approval. -Reviewing the water safety plan for the water supply system of Wadi Al-Seer treatment plant within the work of the company's team for the WMI project. -Auditing on various water systems in Madaba (19/04/2018) and Zarqa (08/10/2018), in order to confirm the centralization in water quality management at the company level. Number of transactions received by the Directorate of Designs and Studies:

Transactions Percentage of Number of Number of Transaction Year Length (meter) Completed Completed Received Transactions (%) Transaction transaction Type 73,129 97.5% 2984 3058 Water 2017 60,334 105% 726 696 Sewerage 73,129 97.5% 2984 2523 Water 2018 60,334 105% 726 696 Sewerage

Tender documents prepared by the Directorate of Studies and Design 2017 2018 Year Estimated Tenders' Estimated Tenders' Number of Tender Number of Tender Value (JD) Value (JD) Descriptions 4,021,118.7 16 2,272,000 13 Water Tender 0 0 30,000 1 Water Bids 4,202,725.1 8 446,430 3 Sewerage - Tender 210,773 15 24,708 2 Sewerage – Bids 725,000 11 790,168 4 Construction Tender 291,500 22 141,468 11 Construction Bids 9,451,116.8 72 3,704,774 34 Total Tenders and Bids Financial Expenses Value after Tender Tender Number of transactions received by the Directorate of Designs and Studies: Achievement V.O Tender Type Year (%) change Value NO. Percentage of Number of Number of Transactions Transaction Year 93% 102,680.001 110,354.000 7,650.000 102,704.000 8 Misc. \ Structural Length (meter) Completed Completed Received Transactions (%) Transaction transaction Type 98% 2,575,904.750 2,622,458 5,533 2,616,925.350 6 Water 73,129 97.5% 2984 3058 Water 2017 2017 34% 1,130,920.000 3,300,000.000 0.000 3,300,000.000 13 Water / House 60,334 105% 726 696 Sewerage Connections Wastewater Pipeline 73,129 97.5% 2984 2523 Water 100% 443,405.000 443,405.000 0.000 443,405.000 7 Extension , Diversion & 2018 Backflow 60,334 105% 726 696 Sewerage 82% 6,378,925.251 7,826,217.150 13,182.800 7,813,034.350 34 Total 2017

99% 128,150.100 128,303.350 0.000 128,303.350 3 Misc. \ Structural 100% 2,450.220 2,519,026 0.000 2,519,026.100 4 Water Tender documents prepared by the Directorate of Studies and Design 2018 42% 1,261,339.000 3,000,000.000 0.000 3,000,000.000 12 Water / House 2017 2018 Year Connections Wastewater Pipeline Estimated Tenders' Estimated Tenders' 98% 2,520,321.210 2,643,043.525 3,543.000 2,639,500.525 14 Extension , Diversion & Number of Tender Number of Tender Value (JD) Value (JD) Descriptions Backflow 4,021,118.7 16 2,272,000 13 Water Tender 47% 3,912,260.530 8,290,372.975 3,543.000 8,286,829.975 33 Total 2018 0 0 30,000 1 Water Bids 4,202,725.1 8 446,430 3 Sewerage - Tender 210,773 15 24,708 2 Sewerage – Bids Tenders Decentralization 725,000 11 790,168 4 Construction Tender Financial Value after Tender 291,500 22 141,468 11 Construction Bids Tender NO. Achievement Expenses V.O Tender NO. Year (%) change Value (JD) 9,451,116.8 72 3,704,774 34 Total 18% 711625.7005 3,850,336.425 0.000 3,850,336.425 5 Wastewater Pipeline Extension 2019/2018 Water Pipeline 62% 478,007.791 771,118.700 0.000 771,118.700 3 Extension (Tender Value (JD ﺻﻐمﺋ الﺳطاء ﻄﻆ Tender Type Tender No. FARA ﻄﻐاﻊﻈا لﻂمﺼاول Expenses Progress Total Funded Local ( دﻏﻈار)

install of Domestic Water 50% 72% 148,050.000 6,694,848.000 6,694,848.000 ______Meters & Equipment in C-T-18-0006 AMMAN FARA3 Procurement of Domestic C-T-16-0003 100% 100% 5,494,130.000 6,694,848.000 6,694,848.000 ______Water Meter and Equipment

Supervision on Reabitation of water C-T-17-0001 86% 100% ______184,220.000 184,220.000 ______Network at Al-yadoduh Area FARA4 Reabitation of water Network 74% 100% ______1,642,233.971 1,642,233.971 ______at Al-yadoduh Area C-T-16-0036 Comprehensive Subscribers Survey 0% 0% 2,821,566.500 2,821,566.500 1,285,447.000 1,536,119.500 for Miyahuna, Implemented Under the Non-Revenue Water Project C-T-17-0014 FARA6 Procurement of Leak 49% 49% 1,092,031.180 1,628,920.380 1,628,920.380 ______Detection and Maintenance C-T-17-0012 Mobile workshop For FARA 7-1 (Miyahuna (zarqa / madaba FARA7 Procurement of Mobile C-T-17-0012 100% 100% 211,100.290 1,628,920.380 1,628,920.380 ______workshop vehicles and FARA 7-2 equipment

______Restructuring of Pressure 17.0% 26% ______2,763,806.900 2,763,806.900 Management of DZ 01 ,10 45 ,34 C-T-17-0021 Supervision of Restructuring of 63.5% 84% ______286,020.000 286,020.000 ______Pressure Management of DZ 01 C-T-17-0026 FARA8 ,10 45 ,34 Supply and Install Bulk ______650,000.000 650,000.000 ______''Supply " water meter In C-T-18-0023 Zarqa .Go Restructuring and pressure manage- 11% 19% ______2,096,192.000 2,096,192.000 ______ment of Quismeh DZ 11 , Um C-T-18-09 Uthaina DZ 24 FARA11 Supervision of Restructuring and 25% 45% ______232,180.000 232,180.000 ______pressure management of Quismeh C-T-18-11 DZ 11 , Um Uthaina DZ 24

13.0% 19% ______1,047,723.334 1,047,723.334 ______Restructuring of Distribution of water C-T-18-10 network in Madaba FARA12 24% 45% ______153,440.000 153,440.000 ______Supervision of Restructuring of Distribution of water network in Madaba C-T-18-12 (Tender Value (JD ﺻﻐمﺋ الﺳطاء ﻄﻆ Tender Type Tender No. FARA Directorate ﻄﻐاﻊﻈا لﻂمﺼاول Expenses Progress Total Funded Local ( دﻏﻈار)

install of Domestic Water 50% 72% 148,050.000 6,694,848.000 6,694,848.000 ______Meters & Equipment in C-T-18-0006 Cartographic Section & analysis of Geographical Data 2018 AMMAN I.T FARA3 Procurement of Domestic C-T-16-0003 100% 100% 5,494,130.000 6,694,848.000 6,694,848.000 ______Water Meter and Equipment

Supervision on Reabitation of water C-T-17-0001 1. Adding to the geodatabase a total of 145,337 meters from the 86% 100% ______184,220.000 184,220.000 ______Network at Al-yadoduh Area Oracl Arc SDE Data modeling FARA4 water network projects and 4,042 water house connections. Reabitation of water Network 74% 100% ______1,642,233.971 1,642,233.971 ______at Al-yadoduh Area C-T-16-0036 Comprehensive Subscribers Survey 2. Adding to the geodatabase a total of 82,450 meters from the 0% 0% 2,821,566.500 2,821,566.500 1,285,447.000 1,536,119.500 for Miyahuna, Implemented Under FARA6 the Non-Revenue Water Project C-T-17-0014 · Upgrade GIS Geodatabase for the last version from ESRI to meet sewer network projects and 3,640 sewer house connections. Procurement of Leak 49% 49% 1,092,031.180 1,628,920.380 1,628,920.380 ______Detection and Maintenance C-T-17-0012 the new version of the updates. Mobile workshop For FARA 7-1 (Miyahuna (zarqa / madaba FARA7 3. Update 113 Routes in different collection areas in Miyahuna Procurement of Mobile C-T-17-0012 100% 100% 211,100.290 1,628,920.380 1,628,920.380 ______workshop vehicles and FARA 7-2 · applying search for GIS Data from the Cloud . Service Area in the geodatabase in connection with subscribers X7 equipment database. ______Restructuring of Pressure 17.0% 26% ______2,763,806.900 2,763,806.900 Management of DZ 01 ,10 45 ,34 C-T-17-0021 · Applying Local Government Data Model for Water Utilities. Supervision of Restructuring of . The total lengths of sewer network in the geodatabase are 63.5% 84% ______286,020.000 286,020.000 ______Pressure Management of DZ 01 C-T-17-0026 FARA8 ,10 45 ,34 · Applying Objection System using (tablet)on Offline Database 3,325,754 meters and the number of sewer house connections is Supply and Install Bulk ______650,000.000 650,000.000 ______''Supply " water meter In C-T-18-0023 system. 50,651, While the total lengths of water network in the geodatabase Zarqa .Go are 9,950,200 meters and the number of water house connections Restructuring and pressure manage- 11% 19% ______2,096,192.000 2,096,192.000 ______ment of Quismeh DZ 11 , Um C-T-18-09 · Appling new technique for taking backup of GIS databases . is 172,957. Uthaina DZ 24 FARA11 Supervision of Restructuring and 25% 45% ______232,180.000 232,180.000 ______pressure management of Quismeh C-T-18-11 DZ 11 , Um Uthaina DZ 24

The number of 140,000 House connections 120,000 of water & Sewer 100,000 networks 80,000 60,000 40,000 20,000 0 2014 2015 2016 2017 2018

8,000,000 6,000,000 the Length of water & 4,000,000 Sewer networks House connections 2,000,000 Meter 0 2014 2015 2016 2017 2018 the Length of water networks 8,841,089 9,282,868 9,522,465 9,804,863 9,950,200 The Length of Sewer networks 3,048,441 3,106,202 3,147,288 3,243,304 3,325,754 180,000 160,000

The number of 140,000 House connections 120,000 Geographic data quality control (water and wastewater of water & Sewer 100,000 networks,lots,routs,�etc) and the accomplishmentsat 2018 are: networks 80,000 60,000 1. Quality control and numbering of water and wastewater As-Builts as following 40,000 As-Builts sent from technical sewer house sewer projects water house water Projects service directorate and mainte- 20,000 connections connections nance offices. 0 2014 2015 2016 2017 2018 2356 148 3655 104 300

The number of house connections of water network 143,849 151,649 160,366 168,915 172,957 The number of house connections & length of sewer networks 38,220 40,554 43,115 47,011 50,651 2. Surveying 57647 manholes in different locations. 12,000,000 10,000,000 3. Archiving water & sewer Networks As-built softcopy as following Sewer house Water house 8,000,000 Modified CIP areas Maintenance office Water networks Sewer networks connection connection 6,000,000 299 347 343 768 5020 4116 the Length of water & 4,000,000 Sewer networks 4.Technical support for maintenance offices and other company directorates to detect hidden water & sewer networks using GPR & DGPS House connections technology , 12 case 2,000,000 Meter

0 5.Survey of the water and sewer projects issue 44 projects. 2014 2015 2016 2017 2018 the Length of water networks 8,841,089 9,282,868 9,522,465 9,804,863 9,950,200 6.Perform field inspection to solve any issues that emerge during updating of water and wastewater data. The Length of Sewer networks 3,048,441 3,106,202 3,147,288 3,243,304 3,325,754 Department of Information Security and Network Operation:

1. Develop the e-mail system in the company through the implementation of the e-mail system from Microsoft (Microsoft Office 365).

2. Increase the efficiency of the main servers through the implementation of the new virtual environment (Nutanix) and increase the size of storage space.

3. Increase the efficiency of the Unified Complaints Center by updating the PPX and its main servers.

4. Increasing the security and safety ratio in the company through the development of the camera surveillance system in the company's various sites. Many of the recording devices have been updated in addition to the installation of new cameras in many locations (ex: main warehouses, collection offices in Tabarbour, Shafa Badran and other sites).

5. Increase the efficiency of the work in the company through the introduction and installation of new computer hardware (Thin Client) and activate the Windows Golden Image (windows Image that have all-inclusive programs) for the preparing staff PCs as soon as possible.

6. Increase the efficiency of the vehicle tracking system by the installation of new tracking devices.

7. Provide technical support service to staff all the time and have been documented and dealt with 3036 complaints and service request.

8. Providing a better environment for employees to accomplish easier and faster, consolidating the point of maintenance contracts through IT management, and refurbishing and upgrading the devices used to sustain the service better Department of Information Security and Network Operation: Directorate of Information Systems:

1. Develop the e-mail system in the company through the implementation of the e-mail system from Microsoft (Microsoft Office 365). 1) Adoption and Implementing automated cash box system within the integrated system to collect all types of revenues such as water subscription fees and water prices. 2. Increase the efficiency of the main servers through the implementation of the new virtual environment (Nutanix) and increase the size of storage space. 2) Adoption and implementing a new archiving system instead of the one that is used, the new system will help to build a complete auto- 3. Increase the efficiency of the Unified Complaints Center by updating the PPX and its main servers. mated business process for an business processes used in the company, this archiving system is within the content management project.

4. Increasing the security and safety ratio in the company through the development of the camera surveillance system in the company's various sites. 3) Launching the new website for Miyahuna which includes many electronic services, which will facilitate inquires and provide transactions Many of the recording devices have been updated in addition to the installation of new cameras in many locations (ex: main warehouses, collection to customers with no need to visit Miyahuna offices. offices in Tabarbour, Shafa Badran and other sites).

5. Increase the efficiency of the work in the company through the introduction and 4) Implementing automatic meter replacement system at all related systems installation of new computer hardware (Thin Client) and activate the Windows for Zarqa governorate. Golden Image (windows Image that have all-inclusive programs) for the preparing staff PCs as soon as possible. 5) Automate salary calculation for the rented vehicles.

6. Increase the efficiency of the vehicle tracking system by the installation of new tracking devices. 6) Automate checks system with complete workflow and b

7. Provide technical support service to staff all the time and have been documented 7) Starting a business process reengineering for all processes at Miyahuna. and dealt with 3036 complaints and service request. 8) Automate promissory notes with workflow and business process. 8. Providing a better environment for employees to accomplish easier and faster, consolidating the point of maintenance contracts through IT management, and refurbishing and upgrading the devices used to sustain the service better 9) Automate and implement new system for New meter connections and generate contracts automatically at Zarqa governorate. Warehouse Department

The warehouse directorate is responsible for the following: - Managing all materials including spare parts, stationary, pumps, safety equipment, pipes and fittings, spare parts for vehicles etc. which is important for all directorates in the company and the contractors. - Ensure materials availability at required time. - Auditing the material invoices and issue exculpation letters for contractors after the end of the signed contract. - Manage & follow up all miyahuna's assets.

- Provide necessary materials for operations staff with requested quality and requested time.

- Provide the contractors with materials (Depend on the signed contract).

- 1 main Store & 10 sub stores where stablished in all operations sights to facilitate providing material.

- An automated system for requesting materials was applied for all company directorates which allow employees to order and give the approval from any place & at any time with a computer facility

- Additional storage areas were created to increase storage capacity by building a heavy duty vertical racking system. • Continue to execute the current projects aiming to reduce the water losses in Capital Amman and preparing for the future tenders. • The procurement of new vehicles and mobile workshops contract is being prepared, and the supply is expected to be completed during 2019. These vehicles are supposed to help the maintenance team to resolve the complaints more efficient- Warehouse ly, with less response time. Expectations • Preparing the supply and installation of Electromagnetic bulk meters tender document, to help calculate the water quanti- Department ties in Amman with higher accuracy, and less measurement errors. • Reduce Operations expenses while maintaining the same level of productivity. • Complete resolving the problems resulting from the buried sewer lines and manholes located in the valleys. The warehouse directorate is responsible for the following: • 76 reservoirs are expected to be washed and sterilized in 2019. • Measuring the efficiency of surface pumping units to reduce the energy consumptions while maintaining the same perfor- - Managing all materials including spare parts, stationary, pumps, mance level and reducing the water losses and maintenance costs. safety equipment, pipes and fittings, spare parts for vehicles etc. • Strengthening the department of maintenance (wells, vehicles, pumping stations) with a new innovated system (CMMS) which is important for all directorates in the company and the prepared by Miyahuna staff. • The establishment of vehicles inspection unit in Madaba. contractors. • Building the capacity of the Operations staff through conducting continuous technical training. - Ensure materials availability at required time. • Enhancing the infrastructure of the maintenance garage located in Ain Ghazal. • Rehabilitation Zai booster pumps in Zai WTP and the old equipments and facilities in the plant - Auditing the material invoices and issue exculpation letters for •improve the working, and the surrounding environment, through the the following steps : contractors after the end of the signed contract. • Rehabilitation of sludge discharge system at Zai WTP - Manage & follow up all miyahuna's assets. • Installation noise reduction systems in Zai pump stations 1 + 5 . • Construction of Small water treatment unit within the premises of Zai intake station to supply the water required for operation the chlorine dioxide Generators. • Maintain the accreditation certificates of Technical Sustainable Management for Zai and Zara Maeen WTPS for obtaining - Provide necessary materials for operations staff with requested quality and requested time. this certificate in order to exchange experiences as well as support, build capacity and improve the management . •Rehabilitation of all pumps in the lift stations of Zara Ma’in Treatment Plant and the addition of one spare pump in each station. - Provide the contractors with materials (Depend on the signed contract). • Completion of the Replacement a Reverse Osmosis Membrane Project of Zara Ma’in Treatment Plant. • Completion of the rehabilitation project of treated water reservoirs with its two tracks at Zara Ma’in Treatment Plant and the establishment of an alternative tank or maintaining it. - 1 main Store & 10 sub stores where stablished in all operations sights to facilitate providing material. • Expansion of chemical materials storage capacity in Zai warehouses . • Complete the construction of walls around Zai and intake stations . - An automated system for requesting materials was applied for all company directorates which allow employees to order and give the approval • Installation of cameras system in Zai treatments plant . • Continuity of production water which comply with the Jordanian drinking quality water standard and quantity. from any place & at any time with a computer facility • Complete asset limitation project using bar code system. • Create a sight plate for all miyahunas sights which contains all components - Additional storage areas were created to increase storage capacity by building a heavy duty vertical racking system. • Create an automated system for purchase requisition and connect it with warehouse automated system. • Create an automated limitation system using barcode. • Install security cameras for all miyahunas sub stores. • Providing (Rusaifeh & Wadi Al Seer water treatment plants) with a computer network to connect them to the internal company network. • Supervising and intensifying control efforts on the performance of (Operation & Maintenance contractors) of Water Treatments Plants. • Construction of a protective wall around Wadi Al Seer Spring. • Study of Water resources Protection for Rusaifeh T.P to prevent contamination and reduce plant shutdowns. • Implementation of a tender for Rusaifa water tank discharge to facilitate the tank cleaning process and increase the efficiency of the plant. • Rehabilitation of old units at Wadi Al-Sir treatment plant with a capacity of 400 m3 / h. • Re-order the treatment stages at Wadi Sir T.P so that the UV treatment unit is after the micro filtration unit. • A new 250 m3/h UV unit for the new UF plant in Wadi Al Sir, to ensure the Plant's efficiency in microbial contaminants disposal. • Rehabilitation of Abu Alzighan sedimentation basins. • Providing the water treatment plants with a computer network to connect them with internal company network. • Construction of a warehouse for heavy equipment (motors, pumps ,spare parts.....) at one of Zai lift stations . • Work on the implementation of proposed projects to reduce electricity consumption in Miyahuna by 57.5% of the total electric consumption in the company according to the strategic plan. • Completion of the energy testing program for the stations of the company and work on the rehabilitation of stations that have low efficiency. • Participation in the Gap Analysis project in Miyahuna, which is implemented through GIZ. • Participation in the implementation of the Energy Management System project funded by GIZ to implement the ISO50001 requirements in order to get the certificate. • Finalizing accreditation procedures with Accreditation Unit to stabilize the scope of international accreditation for test methods implemented in Miyahuna central Labora- tory. • Finalizing accreditation procedures with Accreditation Unit to expand the scope of international accreditation by adding 4 new test methods. • Updating the Quality Management System according to ISO/IEC 17025:2017. • Support laboratories with high-tech lab. testing equipment • Achieving the highest efficiency for the Monitoring program, in order to eliminate duplication and repetition and reduce costs, according to the requirements of the company. • Implementing the whole monitoring program for Zarqa governorate . • Preparation and implementation of the monitoring program for the management contract of Mahis and Fuheis for the drinking water, domestic and non-domestic wastewater. • Unification of all laboratories database to the company comprehensive system. • Preparation a water safety plan for water supply system in Madaba governorate. • Establishing the concept of planning for water safety as a tool for Water Quality Management in the company by building more capacity, raising awareness and opening channels of communication and cooperation with different parties in this field. • Providing (Rusaifeh & Wadi Al Seer water treatment plants) with a computer network to connect them to the internal company network. • Supervising and intensifying control efforts on the performance of (Operation & Maintenance contractors) of Water Treatments Plants. • Construction of a protective wall around Wadi Al Seer Spring. • Study of Water resources Protection for Rusaifeh T.P to prevent contamination and reduce plant shutdowns. • Implementation of a tender for Rusaifa water tank discharge to facilitate the tank cleaning process and increase the efficiency of the plant. • Rehabilitation of old units at Wadi Al-Sir treatment plant with a capacity of 400 m3 / h. • Re-order the treatment stages at Wadi Sir T.P so that the UV treatment unit is after the micro filtration unit. • A new 250 m3/h UV unit for the new UF plant in Wadi Al Sir, to ensure the Plant's efficiency in microbial contaminants disposal. • Rehabilitation of Abu Alzighan sedimentation basins. • Providing the water treatment plants with a computer network to connect them with internal company network. • Construction of a warehouse for heavy equipment (motors, pumps ,spare parts.....) at one of Zai lift stations . • Work on the implementation of proposed projects to reduce electricity consumption in Miyahuna by 57.5% of the total electric consumption in the company according to the strategic plan. • Completion of the energy testing program for the stations of the company and work on the rehabilitation of stations that have low efficiency. • Participation in the Gap Analysis project in Miyahuna, which is implemented through GIZ. • Participation in the implementation of the Energy Management System project funded by GIZ to implement the ISO50001 requirements in order to get the certificate. • Finalizing accreditation procedures with Accreditation Unit to stabilize the scope of international accreditation for test methods implemented in Miyahuna central Labora- tory. • Finalizing accreditation procedures with Accreditation Unit to expand the scope of international accreditation by adding 4 new test methods. • Updating the Quality Management System according to ISO/IEC 17025:2017. • Support laboratories with high-tech lab. testing equipment • Achieving the highest efficiency for the Monitoring program, in order to eliminate duplication and repetition and reduce costs, according to the requirements of the company. • Implementing the whole monitoring program for Zarqa governorate . • Preparation and implementation of the monitoring program for the management contract of Mahis and Fuheis for the drinking water, domestic and non-domestic wastewater. • Unification of all laboratories database to the company comprehensive system. • Preparation a water safety plan for water supply system in Madaba governorate. • Establishing the concept of planning for water safety as a tool for Water Quality Management in the company by building more capacity, raising awareness and opening channels of communication and cooperation with different parties in this field. 2. Improve Financial Capacity - Old mechanical meters are being rehabilitated in Water meter workshop and then delivered back to warehouse to be utilized again. In 2018 a total number of 14562 meters Reduce Expenses or Increase Revenues were rehabilitated compared with 12300 meters in 2017. Also a total number of 10,865 meter were tested. Total collection ratios during (2015-2018) are shown in the meters figure below. Where it reaches 99.3% by the end of 2018 # maintenance Numbers 1 "0.5 14511 100.000% 2 "3/4 2 99.000% 98.000% 3 "1 36 97.000% 4 "1.25 1 96.000% 5 "1.5 3 95.000% 6 "2 9 94.000% 93.000% Numbers meters maintenance # 2018 2017 2016 2015 10865 mechanical meters 1 While the collection and revenues of big customers are 651 ultrasonic meters 2 shown in table below 15 "3/4 3 Year 2015 2016 2017 2018 50 "1 4 Collection 15779700.94 16131287.02 17538915.76 18097606.61 8 "1.25 5 Revenue 15965398.32 18698168.37 18145632.99 17489014.97 22 "1.5 6 28 "2 7

- In 2018 the old debit sub-section were established to work together with Al Amiri money unit. - The percentage of installing the water meters for new subscription 3. Developing and sustaining institutional capacities. within target time ( 3 days ) increased in 2018 as described in table below: - All processes were documented as part of preparation to the ERP system project which aims to coordinate all information, resources and activities. Percentage of meter applications implemented within 2. Improve Financial Capacity Year This project will allow utilizing a comprehensive system to manage and - Old mechanical meters are being rehabilitated in Water meter workshop and then target time 3 days automate the processes, which will contribute in reducing the cost and delivered back to warehouse to be utilized again. In 2018 a total number of 14562 meters 2015 3.569% increase the level of service. Reduce Expenses or Increase Revenues were rehabilitated compared with 12300 meters in 2017. Also a total number of 10,865 2016 53.129% meter were tested. - Table below shows the numbers of new subscription applications during Total collection ratios during (2015-2018) are shown in the 2017 87.870% (2012-2018) figure below. Where it reaches 99.3% by the end of 2018 # meters Numbers 2018 99.126% maintenance Year Number of received Number of Number of 1 "0.5 14511 applications applications paid applications executed 100.000% Percentage of meter applications implemented within 2012 26729 23018 22865 2 "3/4 2 target time 3 days 99.000% 120.000% 2013 31139 26166 25557 3 "1 36 98.000% 2014 49572 36242 36025 100.000% 4 "1.25 1 97.000% 2015 43742 34226 32374 80.000% 96.000% 5 "1.5 3 2016 38922 32330 34877 95.000% 6 "2 9 60.000% 2017 37520 30087 29490 94.000% 40.000% 2018 30343 28792 23177 93.000% Numbers meters maintenance # 2018 2017 2016 2015 20.000% 10865 mechanical meters 1 40000 0.000% While the collection and revenues of big customers are 651 ultrasonic meters 2 2018 2017 2016 2015 35000 shown in table below 15 "3/4 3 30000 · As for the Sewerage Connections Department, the following has been Year 2015 2016 2017 2018 50 "1 4 achieved: 25000 Number of Number of Collection 15779700.94 16131287.02 17538915.76 18097606.61 8 "1.25 5 Number of Number of Number of 20000 Complaints illegal applica- applications applications received Year resolved tions and fees paid legally executed applications Revenue 15965398.32 18698168.37 18145632.99 17489014.97 22 "1.5 6 difference 15000

28 "2 7 3098 126 2874 2854 4225 2018 10000

- In 2018 the old debit sub-section were established to work together with Al Amiri money unit. - Application of tender technical specifications on house connections 5000 tender to increase the quality of execution 0 2018 2017 2016 2015 2014 2013 2012 Number of applications paid Number of applications executed Project 33 Implement tests for networks and new lines carried out by external contractors in Miyahuna Laboratories: Strategic element: Cut Costs and increase revenue

Samples were collected and tested from new lines and networks in the governorates of: Amman, Madaba and Zarqa, to verify the sterilization of these lines according to the work instructions, and the revenues are shown in the following table:

Total lengths The cost of the tests carried Governorate examined / m Total Samples Total tests out/ Jordanian Dinar Amman 144885 888 2591 52475 Madaba 8560 16 48 1430

Zarqa 277 122 5979 399 Project 33 Implement tests for networks and new lines carried out by external contractors in Miyahuna Laboratories: Strategic element: Cut Costs and increase revenue

Total lengths The cost of the tests carried Governorate examined / m Total Samples Total tests out/ Jordanian Dinar Amman 144885 888 2591 52475 Madaba 8560 16 48 1430

Zarqa 277 122 5979 399 - In 2018 the old debit sub-section were established to work together with Al Amiri money unit.

Directorate for constant إدارةHuman 2) Renewal of the Human Resources software (MenaItech) Agreement Resources updating. 3) Training a number of HR staff from all of Miyahuna, Madaba and Zarqa to obtain a certificate in the Human Resources System (MenaPay Certificate) within a plan to include all staff in human resources in this training and other certified training to increase the efficiency of human resources staff. Strategic Initiatives: 4) Emphasizing the importance of the development of internal processes, Human - Developing and upgrading effective use of human resources. Resources participated in the project (Business Process Reengineering), managed by - Developing internal processes. the (WMI) Water Management Initiative funded by USAID. The first phase of the project was completed by designing and documenting the existing procedures, in preparation - Providing a safe working environment for Miyahuna and its to start the second phase with the help from specialized re-engineering consultants. employees. 5) Training needs analysis was based on the Competency Matrix which was adopted in 2016 taken in consideration technological development, changing and rapid challenges Human resources directorate is the link between management and employees in the modern world. To keep up of these changes, this matrix is updated annually through managing human resources in the company- which are considered to be the according to the changing needs and skills required for the job. In which helps in capital of the company-it contributes directly to the fulfillment of the company's drawing the career path of the employee, and that reflected on: strategy and achieve the main objectives Planning to achieve the goals starts from the management and planning for Human - More comprehensive distribution of training courses and greater coverage of the resources to provide the institution and its departments with efficient manpower. number of trainees during the year through a clear plan. Achieving the strategic initiative in developing and increasing the - Increase the number of training hours and number of trainees. efficiency of the use of human resources and the development of its internal processes through: 1) The recruitment process has been updated to make all applications electronically Number of trainees Number of training hours submitted through the company website in coordination with the IT Department to post the vacant jobs and follow up on applications. The written assessments for the 800 25,000 jobs can are done electronically through the specialized software in equipped labs to 600 20,000 ensure transparency and equity for all applicants. 15,000 400 10,000 - Fourteen computerized assessments for various Jobs was conducted 200 and (5) practical assessments for technical Jobs in 2018. 5,000 0 0 - Number of external recruitment was (44) employees, equivalent to 32% of the 2018 2017 2016 2018 2017 2016 number of vacancies in 2018. - In 2018 the old debit sub-section were established to work together with Al Amiri money unit.

- Encouraging employees to obtain accreditation certificates in 6) The company leaders believes in increasing the efficiency of human assets by motivating the staff through: Directorate both technical and other supporting specialties by CAQA, ABC, for constant DWA, HRCI, and other such as water treatment operator certifi- - (12%) of the employees in the technical jobs were promoted and (12%) of إدارةHuman 2) Renewal of the Human Resources software (MenaItech) Agreement updating. the employees at the professional level, where also promoted according to Resources cate, PHRI, JCPA, to keep the company in a competitive advan- the promotion policy based on accumulated experience. 3) Training a number of HR staff from all of Miyahuna, Madaba and Zarqa to obtain a tage in water sector where the certified training hours certificate in the Human Resources System (MenaPay Certificate) within a plan to (2.8%) of the employees were promoted to new positions based on competent include all staff in human resources in this training and other certified training to increased up to (30%) of total training hours. - increase the efficiency of human resources staff. performance within staff career path. Strategic Initiatives: Number of certificates 4) Emphasizing the importance of the development of internal processes, Human 150 7) Employee of the year: This year, the employees of Madaba Directorate - Developing and upgrading effective use of human resources. Resources participated in the project (Business Process Reengineering), managed by and Zarqa Directorate were included for the first time. The award was - Developing internal processes. the (WMI) Water Management Initiative funded by USAID. The first phase of the project 100 distributed to (28) employees, cash prizes and certificates of appreciation was completed by designing and documenting the existing procedures, in preparation were given by the CEO at a special ceremony attended by senior management - Providing a safe working environment for Miyahuna and its to start the second phase with the help from specialized re-engineering consultants. , the committee supervising the award and a group of employees. employees. 50 5) Training needs analysis was based on the Competency Matrix which was adopted in 0 8) The addition of new service areas for Miyahuna Company proves the 2016 taken in consideration technological development, changing and rapid challenges Human resources directorate is the link between management and employees 2018 2017 2016 efficiency of human assets in the management of the water sector; Madaba in the modern world. To keep up of these changes, this matrix is updated annually through managing human resources in the company- which are considered to be the was merged totally in the areas of water service for Miyahuna on according to the changing needs and skills required for the job. In which helps in capital of the company-it contributes directly to the fulfillment of the company's - The company aims to enhance the role of women in the water sector by drawing the career path of the employee, and that reflected on: 01/01/2018. Currently, Zarqa Governorate is being managed by Miyahuna within strategy and achieve the main objectives supporting them in the appropriate training programs to qualify them for the maintenance and operation management contract as an introduction to the Planning to achieve the goals starts from the management and planning for Human leadership positions in water sector. The percentage of trained female - More comprehensive distribution of training courses and greater coverage of the merger, also a new agreement was signed to manage the water and resources to provide the institution and its departments with efficient manpower. employees increased to 71% of the total number of female employees in wastewater of Mahess and Fuheis in Balqa Governorate. number of trainees during the year through a clear plan. 2018. Achieving the strategic initiative in developing and increasing the - Increase the number of training hours and number of trainees. efficiency of the use of human resources and the development of - Because of the scarce experience in the water sector our employees are its internal processes through: considered as professionals in the field, that’s why more than (45) employ- Providing a safe working environment for Miyahuna and its employees ees from the higher levels in the company, that is almost 40% of the 1) The recruitment process has been updated to make all applications electronically Number of trainees Number of training hours - The existence of a qualified training center accredited to hold courses at number of employees at the supervisory and leadership levels, participat- the sector level and regional level and qualified to issue internationally submitted through the company website in coordination with the IT Department to ed in local and international conferences, introduced in research papers post the vacant jobs and follow up on applications. The written assessments for the 800 25,000 accredited certificates is still considered ambitious as we face the obstacle jobs can are done electronically through the specialized software in equipped labs to 20,000 in different areas such as the Arab Water Week, conferences organized by of lack of suitable and qualified site and lack of sufficient financial support 600 Jordan Engineers Association, Jordanian universities and others. ensure transparency and equity for all applicants. 15,000 to complete this project. 400 10,000 - Fourteen computerized assessments for various Jobs was conducted - The company is keen to develop its employees and benefit from their 200 5,000 The turnover rate in 2018 is (6.1%) - the number of resigned - This is a and (5) practical assessments for technical Jobs in 2018. expertise to transfer their knowledge to their colleagues. Twenty five positive indicator that shows clearly a stable and comfortable environment 0 0 employees succeeded to obtain the certificate in (TOT) Train of Trainers 2018 2017 2016 2018 2017 2016 that gives advantages and benefits competitive within the labor market in - Number of external recruitment was (44) employees, equivalent to 32% of the Certificate in the years 2014-2018 in various fields such as customer the sector. number of vacancies in 2018. services, laboratory analysis, drinking water treatment, maintenance Operation, supply chain, renewable energy and health and safety.

DEPARTMENT OF SERVICE & SAFETY

DUTIES OF VOCATIONAL HEALTH AND SAFETY AND SECURITY AS FIRST: SAFETY, VOCATIONAL HEALTH AND SECURITY SECTION: THE FOLLOWING:

aims to maintain the safety and security of all employees and 1- aware and educate the employee about his job’s risks and the means of protection locations where this is achieved by the field sudden periodic visits which he has to adherent. 2- providing information and guidance publications to all locations concerning safety to all locations, to make sure that safety and vocational health procedures. policy of the company is applied and to stand in needs concerning 3- guarantying the safety of work locations and its ports so that it will be safe to work and free of risks. that and process it quickly and to study and analysis work risks 4- providing safe work environment and appropriate facilities. which may be exposed and provide all of the means according to 5- providing personal protecting equipment appropriate to work nature. 6- providing equipment of first aid services and medical intervention in emergency and the international standards to limit and reduce work injuries, urgent cases in work locations. seeking for reaching zero of accidents annually, our motto is 7- implementing the inspection quarterly plans of safety, vocational health and security which have been planned for all locations safety at first and provide safe work environment. 8- implementing section’s contracts which include (maintaining the fire extinguishers and alarms, guarding contract, examinations and vaccines, requirements of personal protec- SAFETY, VOCATIONAL HEALTH AND SECURITY SECTION tion) CONTAINS THE FOLLOWING: 9- inspectorate rounds by security division to all locations concerning locations safety. 10- issuing monthly inspection reports of safety, vocational health and security which include location and reports of work injuries 2- SAFETY AND 1- SECURITY 11- disbursing personal protection equipment and give it to the new employees and who VOCATIONAL DIVISION deserve to receive according to the life span of item as mentioned the certified policy of HEALTH DIVISION safety and vocational health. 12- make meeting of safety and vocational health committee as planned. DEPARTMENT OF (1) SECURITY SERVICE DIVISION: & SAFETY SECURITY GROUP AIMS TO KEEP PEOPLE, PROPERTIES AND WATER SOURCES IN ALL LOCATIONS BY PROVIDING SECURITY GUARD AND ALARMS AND OBSERVATION CAMERAS, DUTIES OF VOCATIONAL HEALTH AND SAFETY AND SECURITY AS IT ALSO ASSESS LOCATIONS SECURITY TO HANDLE WITH THE GAPS AND NEGATIVES IF FIRST: SAFETY, VOCATIONAL HEALTH AND SECURITY SECTION: THE FOLLOWING: FOUND, AND FROM THE IMPORTANT JOBS OF THE SECURITY DIVISION: aims to maintain the safety and security of all employees and 1- aware and educate the employee about his job’s risks and the means of protection 1- inspecting all the different locations of the company and making security survey. locations where this is achieved by the field sudden periodic visits which he has to adherent. 2- providing information and guidance publications to all locations concerning safety 2- counting the numbers of accidents and attacks against locations and people. to all locations, to make sure that safety and vocational health procedures. policy of the company is applied and to stand in needs concerning 3- guarantying the safety of work locations and its ports so that it will be safe to work and free of risks. inspection of all the company locations by the safety and vocational health section 2018: that and process it quickly and to study and analysis work risks 4- providing safe work environment and appropriate facilities. 5- providing personal protecting equipment appropriate to work nature. PUMPING TANKS + WATER TREAT- which may be exposed and provide all of the means according to SCHEMES + WELLS + MAINTENANCE OFFICES PLAN TOTAL 6- providing equipment of first aid services and medical intervention in emergency and VISITS MENT PLANTS + ZARA + COLLECTION OFFICES + WATER PASTEUR + MAEEN the international standards to limit and reduce work injuries, urgent cases in work locations. MADABA WATER UMBRELLAS + STORES seeking for reaching zero of accidents annually, our motto is 7- implementing the inspection quarterly plans of safety, vocational health and security which have been planned for all locations SAFETY DIVISION 256 232 372 860 767 safety at first and provide safe work environment. 8- implementing section’s contracts which include (maintaining the fire extinguishers and alarms, guarding contract, examinations and vaccines, requirements of personal protec- PUMPING VISITS TANKS + WATER TREAT- WELLS + MAINTENANCE OFFICES PLAN TOTAL SAFETY, VOCATIONAL HEALTH AND SECURITY SECTION tion) SCHEMES + INCLUDING MENT PLANTS + ZARA + COLLECTION OFFICES + WATER 9- inspectorate rounds by security division to all locations concerning locations safety. PASTEUR + CONTAINS THE FOLLOWING: ZARQA MAEEN UMBRELLAS + STORES 10- issuing monthly inspection reports of safety, vocational health and security which MADABA WATER include location and reports of work injuries 2- SAFETY AND SECURITY 1- SECURITY 11- disbursing personal protection equipment and give it to the new employees and who DIVISION 260 240 320 820 452 VOCATIONAL DIVISION deserve to receive according to the life span of item as mentioned the certified policy of HEALTH DIVISION safety and vocational health. 12- make meeting of safety and vocational health committee as planned. 1) The recruitment process has been updated to make all applications electronically submitted through the company website in coordination with the IT Department to post the vacant jobs and follow up on applications. The written assessments for the jobs can are done electronically through the specialized software in equipped labs to ensure transparency and equity for all applicants.

- Fourteen computerized assessments for various Jobs was conducted and (5) practical assessments for technical Jobs in 2018.

- Number of external recruitment was (44) employees, equivalent to 32% of the number of vacancies in 2018.

(2) SAFETY AND VOCATIONAL HEALTH DIVISION:

NUMBER OF ACCIDENTS AND ATTACKS FOR YEAR 2018 IN protecting different classes of the employees from the health dangerous effects which may be caused by dangers related to work or its environment or conditions by handling the COMPANY LOCATIONS AMOUNTS (6) AS SHOWN IN THE environmental, technical and personal factors which cause these dangers and improve work SCHEDULE BELOW: environment and conditions in a manner provides the employees permanent enjoyment of physical, mental and social appropriate health , and from the important jobs of the safety and vocational health division is to follow-up with the work injuries, the numbers of injuries for year 2018 were according to the schedule below: LOCATION NAME DATE OF ATTACK اﺦابات الﺳمﻀ 2018 SEVERITY & TANKS OFFICE DAYS OF SEVERITY REPETITION DAYS OF EMPLOYEES 1 04/01/2018 REPETITION INJURIES YEAR ABSENCE RATE RATE ABSENCE NO. INDEX NO. 2 01/03/2018 ALQUNAITERA / GIZA 1.15 38 224.59 5.91 228 1692 6 3/2018 1 1.02 66 261.50 3.93 256 1689 4 6/2018 2 3 MERCURY WELL 3 23/03/2018 0.42 47 91.99 1.98 93 1685 2 9/2018 3 4 YAJOUZ STATION 04/04/2018 0.74 35 138.72 3.96 140 1682 4 12/2018 4

SEVERITY & REPETITION INDEX 5 ALMERQAB STORE 01/05/2018 YEAR ABSENCE RATE SEVERITY RATE REPETITION RATE TECHNICAL PUMPING AND 03/2018 38 224.59 5.91 6 TREATMENT STATION 27/05/2018 06/2018 66 261.50 3.93 09/2018 47 91.99 1.98 7 ALALOUK STATION 08/07/2018 12/2018 35 138.72 3.96

8 ALALOUK STATION 22/07/2018 recently contract of health and life insurance has been combined to the directorate of services and security , because the employee is the real capital of the company, our company is providing health 9 IRAQ ALAMIR LOWER TANK 19/09/2018 insurancebenefit for employees and their families where the number of beneficiaries until this date became 7000 beneficiary as the following: 1- employees no. (1792) 2- beneficiaries no.: wife and children (5208) it also provides life insurance benefit for employees. 1) The recruitment process has been updated to make all applications electronically submitted through the company website in coordination with the IT Department to post the vacant jobs and follow up on applications. The written assessments for the jobs can are done electronically through the specialized software in equipped labs to ensure transparency and equity for all applicants.

- Fourteen computerized assessments for various Jobs was conducted and (5) practical assessments for technical Jobs in 2018.

- Number of external recruitment was (44) employees, equivalent to 32% of the number of vacancies in 2018.

SECOND: ADMINISTRATIVE SERVICES SECTION: (2) SAFETY AND VOCATIONAL HEALTH DIVISION: administrative services section stands on the administrative needs of the (1) ADMINISTRATIVE SERVICES DIVISION: company and employees by periodic field visits and checking building and its needs to provide safe work environment according to the appropriate standards 1- preparing the specifications and agreements and following it up with protecting different classes of the employees from the health dangerous effects which may which is decent to the image miyahuna company and its employees, customers NUMBER OF ACCIDENTS AND ATTACKS FOR YEAR 2018 IN companies which has been contracted with it and its number (15) contract be caused by dangers related to work or its environment or conditions by handling the and guests, which lead to increasing of competence, raising performance, COMPANY LOCATIONS AMOUNTS (6) AS SHOWN IN THE environmental, technical and personal factors which cause these dangers and improve work improving the work, reducing the costs, following the signed contracts and 2- checking campaigns to all of the locations over the year making sure that it has been implemented to the fullest and contacting all SCHEDULE BELOW: environment and conditions in a manner provides the employees permanent enjoyment of 3- follow-up with financial claims and auditing it physical, mental and social appropriate health , and from the important jobs of the safety and locations at any time and condition. 4- executing general maintenance of company’s buildings and making sure vocational health division is to follow-up with the work injuries, the numbers of injuries for ADMINISTRATIVE SERVICES SECTION CONTAINS THREE DIVISIONS that it is identical to the specifications and conditions which has been worked year 2018 were according to the schedule below: LOCATION NAME DATE OF ATTACK AS THE FOLLOWING: on it. preventive maintenance for the locations -5 اﺦابات الﺳمﻀ 2018 1- ADMINISTRATIVE SEVERITY & 6- follow-up with the receipts of landlines and cellphones TANKS OFFICE DAYS OF SEVERITY REPETITION DAYS OF EMPLOYEES SERVICES DIVISION 1 04/01/2018 REPETITION INJURIES YEAR ABSENCE RATE RATE ABSENCE NO. NO. INDEX (2) MOVEMENT DIVISION: 2 01/03/2018 2- MOVEMENT DIVISION ALQUNAITERA / GIZA 1.15 38 224.59 5.91 228 1692 6 3/2018 1 1- providing the service of transportation for employees 1.02 66 261.50 3.93 256 1689 4 6/2018 2 3- DIVAN DIVISION 3 MERCURY WELL 3 23/03/2018 2- providing the permanent rotations during working hours and the days of 0.42 47 91.99 1.98 93 1685 2 9/2018 3 official holidays 4 YAJOUZ STATION 04/04/2018 0.74 35 138.72 3.96 140 1682 4 12/2018 4 DUTIES OF ADMINISTRATIVE 3- follow-up with licensing and insuring the cars and machineries of the compa- SERVICES SECTION: ny SEVERITY & REPETITION INDEX 5 ALMERQAB STORE 01/05/2018 4- follow-up with repairing the cars in the insurance company and maintaining it 1- making maintenance work with all of its kinds YEAR ABSENCE RATE SEVERITY RATE REPETITION RATE 5- participating in emergency rooms during the emergency conditions and TECHNICAL PUMPING AND 03/2018 38 224.59 5.91 2- follow-up with the receipts of landlines and cellphones weather 6 TREATMENT STATION 27/05/2018 3- follow-up with tenders all of its kinds with contractors 06/2018 66 261.50 3.93 4- follow-up with companies vehicles and rented vehicles 09/2018 47 91.99 1.98 SIGNED CONTRACTS IN THE MOVEMENT SECTION: 7 ALALOUK STATION 08/07/2018 5- works of outbox and inbox mail 12/2018 35 138.72 3.96 6- follow-up with the receipts and issuing disburse books with all of its kinds * COMPREHENSIVE VEHICLES INSURANCE 8 ALALOUK STATION 22/07/2018 recently contract of health and life insurance has been combined to the directorate of services and 7- implementing section’s contracts which include (fuels tender, insurance tender, rented vehicles tender, cleanliness tender, combating pests and security , because the employee is the real capital of the company, our company is providing health * RENTED CARS CONTRACTS 9 IRAQ ALAMIR LOWER TANK 19/09/2018 insurancebenefit for employees and their families where the number of beneficiaries until this date rodents tender, cellphones lines tender) became 7000 beneficiary as the following: 8- follow-up with the requests of furniture and machines in different locations * CLEANING AND MAINTAINING VEHICLES 1- employees no. (1792) of the company 2- beneficiaries no.: wife and children (5208) 9- archiving company’s mail (inbox and outbox) it also provides life insurance benefit for employees. (3) DIVAN SECTION:

1- receiving the inbox mail from the state different institutions

2- receiving the company’s inbox mail even if it was personal or official and distribute it duly at once

3- delivering the official books which the company received according to system prepared for this purpose and deliver it to all of the different administrations

4- entering the data of the received official books with an electronic archive system prepared for this purpose

5- exporting the official books issued by the company and entering its data with an electronic archive system prepared for this purpose

6- sending the inbox mail to all of the concerned companies

7- copying the official books and transactions and keeping the required from it, except transactions electronic data entry

8- joint and continuance cooperation between all of the deferent divans in the company

9- facilitating of the costumers task in following-up their transactions and inquiring about it Communication (3) DIVAN SECTION:

1- receiving the inbox mail from the state different institutions & Water

2- receiving the company’s inbox mail even if it was personal or official and distribute it duly at once Awarness 2018 3- delivering the official books which the company received according to system prepared for this purpose and deliver it to all of the different administrations more than 4- entering the data of the received official books with an electronic archive system prepared for this purpose 4200Students women 2500 5- exporting the official books issued by the company and entering its 7000citizens data with an electronic archive system prepared for this purpose Female 60%2520 Interviewed have been reached 63 6- sending the inbox mail to all of the concerned companies through Families 1680 Male40% 7- copying the official books and transactions and keeping the More required from it, except transactions electronic data entry Teachers than 114 208 citizen 8- joint and continuance cooperation between all of the deferent 600 divans in the company Employee Sessions for different ages Open days 9- facilitating of the costumers task in following-up their transactions 111 G.A Municipality and inquiring about it The Unit continues its internal communication through the publication of the daily staff bulletin (Good Morning), awareness of all national More than thousand 150,000 Brochures campaigns (blood donation, breast cancer, awareness campaigns ...) and the continuation of the annual Ramadan competition to increase interaction with staff. Warehouse Department

- Warehouse directorate stated a new project for miyahunas asset limitation using barcode system. - Follow up the dead stoke and the reasons for being sluggish, and try to improve using it by the following - A list of miyahunas sluggish materials was sent to WAJ and Aqaba water company and Yarmouk water company to sell it for them if needed. - Some martials were suspended on warehouse system to use alternatives from sluggish martials. - Use an automated system for requesting materials instead of printing paper forms. - Sell scrap and production remnant. - Auditing the list of materials provided for contractors to make sure of using it in the project in cooperation with T.S directorate and to make sure to return unused materials back to warehouse and to charge the contractors with materials value if not returned.

Achievements of 2018

- Warehouse directorate provided materials for contractors with total amount - Installation of 16 Security cameras for Ain Ghazal warehouse 2,452,062.878 JD's - Supervise the implementation of the automated material system in Zarqa, Mahes and - Warehouse directorate provided materials for WAJ with total amount 27,008.00 JD's Fuhais governorate. - Warehouse directorate provided materials for management contract for water and - Create a new storage area 4000 m2 . waste water services Zarqa governorate with total amount 449,274.450 JD's. - Create a new sub store for water meter near to miyahunas water meter work shop to - Warehouse directorate provided materials for management contract for water and waste water services Mahis and Fuhais governorate with total amount 19,278.300 JD's. facilitate providing spare parts for the work shop. - Warehouse directorate provided materials for FARA projects with total amount 183,669.900 JD's. • improving the archive programs Warehouse • dispensing papers and replace it with electronic distribution Department • centralization of the divan and confirming it by limited the inbox and outbox mail through it Expectations • linking the divan with the executing chief only. - Warehouse directorate stated a new project for miyahunas asset limitation using • offering section tenders at its time and upon needs barcode system. • implementing the programmed inspection plan and make sudden inspections on locations and - Follow up the dead stoke and the reasons for being sluggish, and try to improve using it field workshops. by the following • follow-up with delivering the personal protection equipment to the employees and providing it - A list of miyahunas sluggish materials was sent to WAJ and Aqaba water company and permanently in the stores and according to the prepared program for that. Yarmouk water company to sell it for them if needed. - Some martials were suspended on warehouse system to use alternatives from sluggish • updating the special specifications of all equipment and requirements of public safety as appropri- martials. ate with the current situation - Use an automated system for requesting materials instead of printing paper forms. • continue training new employees on safety policy and make basic safety courses for them and - Sell scrap and production remnant. focusing on the employees of directorate of water in madaba and office of directorate of mahes and - Auditing the list of materials provided for contractors to make sure of using it in the fuhais. project in cooperation with T.S directorate and to make sure to return unused materials back to warehouse and to charge the contractors with materials value if not returned. • distributing the monthly inspection report of safety and security • preparation for making meetings of safety and vocational health committee and follow-up with Achievements of 2018 implementing the recommendations • activating and updating the plan of evacuation and emergency

- Warehouse directorate provided materials for contractors with total amount - Installation of 16 Security cameras for Ain Ghazal warehouse • follow-up with the permanent providing of first aid items in all of the company locations • covering all of the water sources with television photographic systems and innovating control 2,452,062.878 JD's - Supervise the implementation of the automated material system in Zarqa, Mahes and - Warehouse directorate provided materials for WAJ with total amount 27,008.00 JD's room for the company Fuhais governorate. - Warehouse directorate provided materials for management contract for water and • developing safety and vocational health section and work system to follow changes and updates - Create a new storage area 4000 m2 . waste water services Zarqa governorate with total amount 449,274.450 JD's. on safety and vocational health sector - Create a new sub store for water meter near to miyahunas water meter work shop to - Warehouse directorate provided materials for management contract for water and • updating policies as appropriate with current level facilitate providing spare parts for the work shop. waste water services Mahis and Fuhais governorate with total amount 19,278.300 JD's. • filling the vacancies and innovating vacancies to implement the work plan to the fullest - Warehouse directorate provided materials for FARA projects with total amount • providing four wheels vehicles to facilitate achieving the required tasks 183,669.900 JD's. • complete all the credits by the ministry of labor Water management MADABA This annual report of water directorate of Madaba Population200.000 people Water services cover more than 98% of the governorate, Governorate for the year 2018 covers the most vital and the sewage system services coverage exceed 65% data and graphs that demonstrate the achievement Area1000 km2 of the subscribers’ real estates in Madaba region. and performance improvement in enhancing water Water Supply: services levels supplied to citizens. It also demon- Water Production10.5 million m 3 Madaba governorate is supplied with water from its strates the development of operational and mainte- own resources; consisted of 15 wells that are drilled in 3 nance services, improvements in financial standing, Water supply 9.8 million m Hedan and Walla Water Basins. These water wells are and minimizing of water losses as a result of acquisi- operated according to total water needs. The total tion integration of the Water Directorate of Madaba Per capita water 134 liters / person / day water supply during the year 2018 was (9,749,790) m3 Governorate into the Jordan Water Corporate (Miyahu- Water Services for all shares; Domestic, Agriculture and Industrial na) - officially launched as of 1/1/2018. Earlier, the Subscribers 34.181 Subscriber uses. water directorate of Madaba governorate was directed Madaba Governorate is supplied from Amman in if the MADABA 1. Madaba Region 27.994 Governorate by Miyahuna as per an agreement with Water Authori- water sources of Madaba stop for any reason . ty of Jordan (WAJ) to run and operate both domestic 2. Theban Region 6187 - Number of pumping stations (6). and sewage systems. This agreement had been valid - Number of water reservoir (5) with a capacity of 20 for (4) years (from 1/1/2014 to 31/12/2017). Sewage Services thousand m³. Water management Subscribers 17.100Subscriber MADABA Operation and Maintenance: Fracturing and leakage complaints: - Total length of water supply network is 1,291 km. Response Time Rate in Hours - Total length of Sewage network is 158 km. - Support of Maintenance Tasks through agreements with private sector to rent paco-loaders and compres- 2016 2017 2018 sors and buying services for re-arranging after maintenance work and sewage in case of emergency. 2.7 Hour 2.7 Hour 2.1 Hour - Renovating and improving water supply networks; where the length of the acomplished work reached 8,500 km. Chart below shows the number of resolved complaints: - Discontinuing of the service to subscribers of unpaid financial liabilities. 7039 6503 - As a part of private and public sector participation policy in water supply and energy efficiency adopted by 5642 Miyahuna, cooperation is maintained with Walla Libb corporation to supply energy through sustainable and renewable means. Moreso, maintaining cooperation with GIZ and Jordan Water Authority (WAJ) for energy-saving management, auditing and efficiency in Libb and Walla water pumping stations for five years (ends on 4/1/2020). 2016 2017 2018 - Complaints offices in Madaba and Dhiban are automatically connected to the chief call center, and the Graph below shows response time for repairing fractures after a complaint has been complaints, suggestion and opinions are welcomed and recorded, for all water-related affairs (Leakage, registered. shortage and cut of water supply, water quality and sewage related issues) through an integrated central 2016 2017 2018 3.5 3.4 3.9 system. 2.6 3.1 2.9 3 3.1 2.8 2.7 2.4 - Procuring of new water pumps for Dhiban station compatible with the operation conditions of Dhiban 2.5 2.6 2.4 2.9 2.7 2.8 2.8 2.1 2.2 2.4 region. These pumps to be installed and operated during the year 2019. 1.8 2.4 2 2 2.2 1.8 2 2.2 1.9 - Procuring of new pumps and electrical panels for Madaba main station to be installed and operated Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec during the year 2019. Production and Bar graph below shows water loss percentage (NRW) Water Quality 40.8% 39.7% 39.4%

38.3% Drinking Water : - There is a strict monitoring system; similar to that of Miyhuna Company, where a detailed plan for drinking water quality for Madaba Governorate is applied. 2015 2016 2017 2018 - Follow up on water quality complaints in accordance to the policy applied in The Financial effect of minimizing water loss reached 104,000 JD, according to the Miyahuna Company. following equation: Waste water and Industry water : Financial Effect = Percentage of decreased value of water loss compared to that during 2017 (1.4%) * Quantity of water pumped from wells (11.1million m3) * cost of - Implementation the monitoring program of Madaba Sewage Station. producing 1 m3 (0.67 JD) - Implementation of the monitoring program of Madaba Sewage Station There had been an exploitation of Fara projects which had a value of 5 million USD (Coca Cola Factory). and financed by USAID to minimize water losses. These projects were commenced Water Loss : during 2018, and have been in operation until now, where a study of a Hydraulic mode- - Adopted Procedures to follow up subscribers’ flowmeters and addressing them ling was prepared for Madaba’s water network. This divided the city, based on the are as follows: operational loads Gravity, LH, HH, to 26 areas. The work is still proceeding till now to - Resealing (2,316) meters and recording of the existing situation in order not to rehabilitate, isolate the areas, and install piping. The isolation of areas (LH1, LH2, permit any jugglery. and LH3) have been achieved. A tender for supplying and installing SCADA system for - Replacing (2,797) meters and recording of the existing situation. wells and water stations is in place. Tenders for new two mobile workshops are - Replacing the meters of large consumers, as soon as a malfunction is reported. proposed; for the maintenance tasks of water lines and networks, and other one for - Inspection and search for illegal uses of water where 313 cases were detected, water loss section. All above tendered machineries are supplied with all tools, instru- and in some situations there were repetitions of the violation. ments, and devices required for accomplishing maintenance tasks. - Water supply for the main distribution area (Madaba, Dhiban, Libb, Mulieh, Al-Ja- bal and Al-Areed), the loss for each area, and the the total governorate losses are Bar graph below shows electricity consumption in kWh per 1 cubic meter calculated and compared in order to identify loss causes and address them. during the years of 2015, 2016, 2017, and 2018. 3 2.97 2.95 Water Supply & Billed Water 2.95 Water Supply Billed Water (m3) 2.9 2.88 2.85 11,099,413 9,065,956 9,018,190 11,087,102 2.8 2.76 5,320,172 2.75 5,457,590 4,986,563 5,150,094 2.7 2.65 2015 2016 2017 2018 2015 2016 2017 2018 Bar charts below show electricity consumption efficiency for both Walla and Lib stations for the Bar graph below shows the total number of subscribers in both water and sewage Production and years of 2015, 2016, 2017, and 2018. Efficiency is shown as a percentage of actual consumption system services for the years 2015, 2016, 2017, and 2018. Bar graph below shows water loss percentage (NRW) 1.200 Number of Sewage subscribers Number of Sewage subscribers 34181 Water Quality 40.8% 31192 32655 29302 1.000 39.7% 39.4% 0.800 16271 17072 13906 15463 38.3% 0.600 Drinking Water : 0.400 - There is a strict monitoring system; similar to that of Miyhuna Company, where 2015 2016 2017 2018 2015 2016 2017 2018 a detailed plan for drinking water quality for Madaba Governorate is applied. 0.200 - The average of yearly increment in the number of water sewage subscription is 5%. - Follow up on water quality complaints in accordance to the policy applied in The Financial effect of minimizing water loss reached 104,000 JD, according to the 0.000 - Direct supervision on the implementation of new subscriptions, continuous improving Miyahuna Company. following equation: Wala PS Lib PS Financial Effect = Percentage of decreased value of water loss compared to that of subscription procedures and utilizing directorate's staff in installing new meters Waste water and Industry water : Base Line 1.020 1.100 during 2017 (1.4%) * Quantity of water pumped from wells (11.1million m3) * cost of instead of contractors as it was before. - Implementation the monitoring program of Madaba Sewage Station. Actual Consumption 2015 0.937 0.757 producing 1 m3 (0.67 JD) - Activation of the role of Dhiban office in serving subscribers, in addition to installing the - Implementation of the monitoring program of Madaba Sewage Station Actual Consumption 2016 0.912 0.734 There had been an exploitation of Fara projects which had a value of 5 million USD new subscriptions. (Coca Cola Factory). Actual Consumption 2017 0.872 0.671 and financed by USAID to minimize water losses. These projects were commenced - The value of the subscribers' required remaining bills is (5) millions JD. Water Loss : during 2018, and have been in operation until now, where a study of a Hydraulic mode- Actual Consumption 2018 0.849 0.700 - Adopted Procedures to follow up subscribers’ flowmeters and addressing them Chart below shows due and collected subscribers’ debts throughout the years ling was prepared for Madaba’s water network. This divided the city, based on the As noted from the chart above, electric energy consumption increased in Lib as a are as follows: of 2015 to 2018. operational loads Gravity, LH, HH, to 26 areas. The work is still proceeding till now to result of increasing water quantities exported to Amman. - Resealing (2,316) meters and recording of the existing situation in order not to rehabilitate, isolate the areas, and install piping. The isolation of areas (LH1, LH2, - Yearly financial effect of minimizing electricity consumption per 1 cubic meter of Collection & Revenues of water prices permit any jugglery. and LH3) have been achieved. A tender for supplying and installing SCADA system for water was (167,000) JD as a result of lowering electricity consumption from (2.88 Revenues Collection - Replacing (2,797) meters and recording of the existing situation. wells and water stations is in place. Tenders for new two mobile workshops are kWh/m3) during 2017 to (2.76 kWh/m3) during 2018. - Replacing the meters of large consumers, as soon as a malfunction is reported. 3,867,329 3,939,816 proposed; for the maintenance tasks of water lines and networks, and other one for - Financial effect = Low consumption per cubic meter of electricity (0.12) * Quantity 4,081,362 - Inspection and search for illegal uses of water where 313 cases were detected, 3,071,684 water loss section. All above tendered machineries are supplied with all tools, instru- of water supply (11.1 million m³) * Average Tariff of electricity during 2018 (0.125 JD.) 3,460,855 and in some situations there were repetitions of the violation. 3,387,541 3,516,581 ments, and devices required for accomplishing maintenance tasks. 3,142,230 - Water supply for the main distribution area (Madaba, Dhiban, Libb, Mulieh, Al-Ja- bal and Al-Areed), the loss for each area, and the the total governorate losses are Bar graph below shows electricity consumption in kWh per 1 cubic meter 2015 2016 2017 2018 during the years of 2015, 2016, 2017, and 2018. calculated and compared in order to identify loss causes and address them. - Continue working on correcting subscribers’ informa- 3 tion, and regularly updating it in the belling system (X7). Bar chart below shows percentage of collected debts throughout the 4 years. 2.97 2.95 Water Supply & Billed Water 2.95 Collection Ratio 102.3% 2.9 - The percentage of billed active subscription reached Water Supply Billed Water (m3) 2.88 87.6% 89.3% 84.8% 2.85 99%; as a result of improving billing works, in addition to 11,099,413 the accuracy, regularity of reading and recording and 9,065,956 9,018,190 11,087,102 2.8 2.76 Customer documenting the existing status of flowmeters using 5,320,172 2.75 Services portable readers that is used to automatically read, 5,457,590 4,986,563 5,150,094 2.7 record, and issue vouchers immediately. 2.65 2015 2016 2017 2018 2015 2016 2017 2018 2015 2016 2017 2018 Technical & Affairs I.T Various projects of water and sewage system services have been accomplished (some are still under construction in (2019). These projects act in accordance of improving customer service for citizens, increasing water supply duration, and enhancing water networks in the region, especially ones that need attention due to some poor performance.

Project Cost / Tender (JD.) Financer Donors Self Project Name /Tender Project /Tender No Decentralized Projects 2018 Total Financing Financing Governorates Development Modernization of water M/4/2016/Department Project Description Tender Cost Project Grants Percentage of 334,400 334,400 networks in Granada and (JD) Achievement: 100% Guerina works Projects' Balance. Extension of the 400 mm Improving Water Networks in the Tender of Rehabilitation and Percentage of 96,100 96,100 diameter water line iin C-T-17-0001-M governorate, for the ductile pipelines improvement of Water Network Achievement: 100% Al-Hidan’s wells of 6 and 8 inches, for the area of 185150 in Madaba Governorate Governorates Development Modernization of water networks M/39/2016/Department Jalool, and Libbs booster toward Grants Percentage of 385,800 385,800 in El Arish and El Mashqar Achievement: 100% works Dulailah, and western Fayha. Projects' Balance. Percentage of Achievement: 197,570 197,570 Extension of different water M/26/2016/ Local Works Improvement of water Networks Tender of replacing uncovered 100% lines diameters and replacing uncovered polyethylene pipelines in several Projects' Balance. Polyethylene pipelines, and area of Madaba Governorate Percentage of Achieve- 163,045 163,045 Replacing part of Madaba’s 269981 (2018). Sewage pipeline M/63/2017/ Local Works reinforcing water Network in 2018 ﻡ /2018/3/ ﺍﺷﻐﺎﻝ ﺩﺍﺋﺮﺓ ment: 100% different areas of Madaba Governorate. Kuwaiti Grant Percentage Constructing a main Grant/28/2014 Kuwaiti grant of Achievement: 100% 188,060 188,060 control center for Madaba Directorate Improvement of the main pipeline in Mayen, and replacing the Miyahuna Percentage of Tender of Maintaining Madaba internal water networks for the Tender of Rehabilitation and Achievement: 100% 113,317 113,317 Pumping station C-T-18-0029-A areas of: Ma’en and the building of 213835 replacing of Ma’en water Drivers Licensing Directorate/ Network. Saudi grant Replacing Dhiban water M/19/2016/ Saudi grant Monastery of Ma’en/Al-Najadah Network German Agency for Procuring of pumps for Construct fences, walls and fences Tender of Security and protection of 150,195 150,195 Supplying new pumps for water resources and Water International Cooperation Madaba’s water Pumping station Madaba Pumping over the walls to protect water (GIZ) Station facilities resources (wells), and construct 229495 (Wells, Waste water treatment German Agency for Supplying and Installing Procuring and installing fences for the waste water station) electric control panels ﻡ/2018/2 ﺍﺷﻐﺎﻝ ﺩﺍﺋﺮﺓ .International Cooperation 83,030 83,030 Electrical Panels for variable treatment station speed Motors with varied speeds for (GIZ)GIZ Madaba Pumping Station Replacing Main Pumps of Dhiban Tender of replacing water pumps of station and the wells’ pumps. wells and those for main stations. Fara Project for 164,720 UASID 3,500,000 3,500,000 (Tender for Supply only). 3 ﻟﻮﺍﺯﻡ Minimizing Water Loss 2018 Technical & Financial Affairs I.T Affairs Table below shows percentage of coverage costs for operation Pie chart below shows percentage distribution of collected income during 2018 Various projects of water and sewage system services have been accomplished (some are still under construction in (2019). These projects act in depending on water rates as billed onto subscribers for the years 2015, 2016, 2017, and 2018. 5% accordance of improving customer service for citizens, increasing water supply duration, and enhancing water networks in the region, especially ones 3% 5% that need attention due to some poor performance. 1% YEAR INCOME OPERATION EXPENSES COST COVERAGE RATIO 1% water and sanitation bills Project Cost / Tender (JD.) 2015 3877870 5351273 72.47% new water connections Financer Donors Self Project Name /Tender Project /Tender No Decentralized Projects 2018 Total Financing Financing 2016 4603733 5303015 86.81% sanitation (25%) Governorates Development Modernization of water M/4/2016/Department Project Description Tender Cost Project Grants Percentage of 334,400 334,400 networks in Granada and (JD) 2017 4732973 6383792 74.14% 85% sewage charges 3% Achievement: 100% Guerina works Projects' Balance. Extension of the 400 mm Improving Water Networks in the miscellaneous incom Tender of Rehabilitation and 2018 4690287 7020701 66.81% Percentage of 96,100 96,100 diameter water line iin C-T-17-0001-M governorate, for the ductile pipelines improvement of Water Network Achievement: 100% Al-Hidan’s wells of 6 and 8 inches, for the area of meters income 185150 in Madaba Governorate Governorates Development Modernization of water networks M/39/2016/Department Jalool, and Libbs booster toward Bar chart below shows cost coverage ratio according to reuirements. Grants Percentage of 385,800 385,800 in El Arish and El Mashqar Achievement: 100% works Dulailah, and western Fayha. Operational Cost Coverage Ratio Projects' Balance. Percentage of Achievement: 197,570 197,570 Extension of different water M/26/2016/ Local Works Improvement of water Networks Tender of replacing uncovered lines diameters polyethylene pipelines in several 86.8% 100% and replacing uncovered 74.1% Projects' Balance. Polyethylene pipelines, and area of Madaba Governorate 72.5% 66.8% Percentage of Achieve- 163,045 163,045 Replacing part of Madaba’s 269981 (2018). The Following Table Shows values of financial deficit Sewage pipeline M/63/2017/ Local Works reinforcing water Network in 2018 ﻡ /2018/3/ ﺍﺷﻐﺎﻝ ﺩﺍﺋﺮﺓ ment: 100% different areas of Madaba Governorate. After Integration Kuwaiti Grant Percentage Constructing a main Agreement of Managing and Operating Madaba’s Water and sewerage Before Agreement Period Grant/28/2014 Kuwaiti grant into Miyahuna of Achievement: 100% 188,060 188,060 control center for Improvement of the main pipeline Base Years Madaba Directorate Item in Mayen, and replacing the 2018 2017 2016 2015 2014 2011-2013 Miyahuna Percentage of Tender of Maintaining Madaba internal water networks for the Tender of Rehabilitation and 113,317 113,317 C-T-18-0029-A replacing of Ma’en water Collected Achievement: 100% Pumping station areas of: Ma’en and the building of 213835 2015 2016 2017 2018 4,050,589 4,271,368 4,119,752 3,890,093 3,759,181 1,836,436 Drivers Licensing Directorate/ Network. Income * Operational Cost Coverage Ratio decreased during the year 2018 , as a result of the raised Saudi grant Replacing Dhiban water M/19/2016/ Saudi grant Monastery of Ma’en/Al-Najadah Network electricity costs and pumping to Amman. (1.43) million JD. 7,020,701 6,383,792 5,303,015 5,351,272 5,291,335 4,563,782 Operational German Agency for Tender of Security and protection of Supplying new pumps for Procuring of pumps for Construct fences, walls and fences Expenses International Cooperation 150,195 150,195 Madaba Pumping over the walls to protect water water resources and Water Pie chart below shows cost 8% Madaba’s water Pumping station facilities coverage ratio during (GIZ) Station resources (wells), and construct 229495 Deficit to (Wells, Waste water treatment 2018 2,970,112 2,112,424 1,183,263 1,461,179 1,532,154 2,727,346 German Agency for Supplying and Installing Procuring and installing fences for the waste water station) be covered electric control panels 26% ﻡ/2018/2 ﺍﺷﻐﺎﻝ ﺩﺍﺋﺮﺓ .International Cooperation 83,030 83,030 Electrical Panels for variable treatment station speed Motors with varied speeds for (GIZ)GIZ Madaba Pumping Station Expenses Electricity Expenses Replacing Main Pumps of Dhiban Tender of replacing water pumps of 58% 67% 78% 73% 71% 40% coverage ratio station and the wells’ pumps. wells and those for main stations. Fara Project for 164,720 Salaries UASID 3,500,000 3,500,000 (Tender for Supply only). Other Expenses 66% 3 ﻟﻮﺍﺯﻡ Minimizing Water Loss 2018 Employees

Chart below shows number of employees Policies : per 1000 subscribers during 2015, 2016, 2017, and 2018. 1. Follow-up and supervision of all water and sanitation projects related to improving the supply in the governorate, improving and increasing the efficiency of operation and reducing energy consumption using modern energy-saving Number of Employees per pumps. 1000 Subscribers 2. Follow-up of the implementation of draft sanitation studies in preparation for providing the necessary funding for 6.8 the introduction of new areas. 5.7 5.4 3. Focusing on building the capacity of the staff in the management, both in terms of developing human resources 4.8 and the use of electronic systems and the application of the modern technologies used in Miyahuna Company.

Challenges

The most important challenges and problems facing the management:

1. Accumulation of water bills on subscribers from previous years amounting to 5 million dinars. 2015 2016 2017 2018 2. High demand for sewage services up to the maximum capacity (design) of the purification plant of 7600 Upon receipt of the water management m3 / day. contract of Madaba in early 2014, the number of employees 253 employees in 3. Dealing with the decline in the quality of water during the heavy rain during the winter and provide an addition to 25 employees from the Walla , alternative source if the wells stopped pumping from the company's sources in Amman. Lib stations and Haidan wells, and currently the number of employees by the end of 4. The ability to deal with the Authority's plans to introduce several projects for water and sanitation servic- the contract 184 employees. es and to supervise and manage them by the administrative staff.

Where the number of employees per 1,000 5. The rise in the tariff of electric power and its impact on production costs. subscribers was 11.2 and currently at the end of 2018 was 5.4 Employees

Chart below shows number of employees Policies : per 1000 subscribers during 2015, 2016, 2017, and 2018. 1. Follow-up and supervision of all water and sanitation projects related to improving the supply in the governorate, Water & Sewer improving and increasing the efficiency of operation and reducing energy consumption using modern energy-saving Number of Employees per pumps. management 1000 Subscribers 2. Follow-up of the implementation of draft sanitation studies in preparation for providing the necessary funding for 6.8 the introduction of new areas. contract for 5.7 4.8 5.4 3. Focusing on building the capacity of the staff in the management, both in terms of developing human resources and the use of electronic systems and the application of the modern technologies used in Miyahuna Company. Zarqa Challenges Governorate The most important challenges and problems facing the management:

Where the number of employees per 1,000 5. The rise in the tariff of electric power and its impact on production costs. subscribers was 11.2 and currently at the end of 2018 was 5.4 * Miyahuna took responsibility for managing water and sewage services in Al- Zarqa Governorate on 1/1/2015 under the management and operation contract signed by the Water Authority and Jordan Water Compa- ny - Miyahuna with the aim of increasing the level of services provided to the citizens of Al-Zarqa.

Zarqa Governorate

* Al-Zarqa is the third largest governorate in the Kingdom in terms of population, and it is administratively divided into the following districts and sub-district: * (Qasabat al-Zarqa District / Al-Rusaifeh District / Al- Hashemeyah District). * (Al-Dlail Sub-district / beerain Sub-district / Al-Azraq Sub-district).

* Al- Zarqa Governorate is supplied with water from the following main sources:

* Internal sources: (wells of Al- Zarqa ) * External sources: (Amman). Installation of water pipes in different diameters (emergency bid) to improve the water supply in different areas of Zarqa Governorate with a length about 7 km. * Miyahuna took responsibility for managing water and sewage services Operating water pipes with different diameters (capital bids) to improve water supply in different areas in Zarqa Governorate in Al- Zarqa Governorate on 1/1/2015 under the management and oper- i. 400-mm line from the Awjan reservoir to the Madena area of 7 km ation contract signed by the Water Authority and Jordan Water Compa- ii. 200-mm line from the Awjan reservoir towards the Makkah district, with a length of 2 km ny - Miyahuna with the aim of increasing the level of services provided iii. 300 mm line from Halabat station to the Triangle of Al-Daleel with a length of 10 km to the citizens of Al-Zarqa. iv. 300 mm line from Umm Rummaneh station towards Alalouk with a length of 9 km and 200 mm length of 5 km Start the isolation of the old network of the areas where the network has been rehabilitated by the Millennium Challenge Corporation and the separation of the double connections. Canceling the Sokhna booster and operating the Abu Zighan station for the purpose of replacing the water supply system for Bani Hashim areas with natural drainage instead of direct pumping to the network. Zarqa Governorate Rehabilitation for 10 wells of Al Azraq wells through a tender funded by the Department German Bank of Life (KFW) and the Jordanian government. * Al-Zarqa is the third largest governorate in the Kingdom in terms of population, and it is administratively Completion of the connection of Al Azraq wells on the new electricity Operations divided into the following districts and sub-district: network, where it is expected to reduce the bill of energy consumption and provide additional water. * (Qasabat al-Zarqa District / Al-Rusaifeh District / Al- Hashemeyah District). Complete the preventive maintenance of pumping stations and wells as well as preparation for next summer. We seek to provide a distinguished service by * (Al-Dlail Sub-district / beerain Sub-district / Al-Azraq Sub-district). Completion the preparation of tender documents and providing water subscribers with the time of awards them in accordance with the requirements the water distribution, while continuing the * Al- Zarqa Governorate is supplied with water from the following main sources: of all the work for the maintenance of stations maintenance work on the water network and and wells and vehicles. the immediate response to complaints and * Internal sources: (wells of Al- Zarqa ) * External sources: (Amman). Installation of sewer pipes with different diam- observations about the water and sewer eters about 2.5 km in different areas of Zarqa service. Governorate. unit NRW

Year NRW (%) Drop (%) plans 2014 63% Future

2015 60.5% 2.5% • Implementation of Restructuring for Water Network in Awjan and Alhashmeiah . 2016 57.5% 3% • Implementation of the project for replacing the bulk water meters for sources and collectors. 2% • Replace pipe with the diameter 600 mm from the Khaw 2017 55.5% station towards the Awjan Reservoir with a length about 12 km. 2018 54.6% 0.9% • Replace pipe with the diameter 600 mm from Al Azraq Station towards the Khaw station with a length about 67 km. • Elimination of the direct pumping system on the network from the new Zarqa station. Services unit Technical

Bids and completion rate for Water & Sewer management contract for Zarqa Governorate 2018 Financial Accumulated Actual NRW # Tender No. Project Name Awarding Value Achievement Expenditure Achievements Supply and Install of the water Pipe with 1 C-T-16-00005-Z diameter (300 + 200) mm DI , 14 km from Um 697,472.85 100% Rummanah station towards Alalouk 785,715.00 89%

M / 2016/23 Local The project of improving the water supply in the Russeifah area Also installation of water 2 Works / Saudi Grant USD 102820 48.3% 49,680.00 100% Year NRW (%) Drop (%) line 8 " with a length of 1600 m plans Installation of water pipe with diameter (400 + 3 C-T-16-0011-Z 200 + 100 mm) to serve Al Madina and Al 575,800.00 61% 353,500.00 85% Bustan suburbs 2014 63% Future Installation of water pipe with a diameter 300 4 C-T-16-0002-Z mm DI and length of 10 km from Alhalbat 634,109.00 70% 442,055.50 99% towards the Dlail

M /2016/ 27/ Local The project of improving the water supply in 2015 60.5% 2.5% • Implementation of Restructuring for Water Network in 5 Merhab area and installation of Water pipe works USD 35000 0% 100% Awjan and Alhashmeiah . with diameter 4" and length of 1000 m • Implementation of the project for replacing the bulk C-P-17-7/12987 Supply and Installation of water pipe to serve 2016 57.5% 3% 6 Deheitham area 27,900.00 92% 25,720.00 100% water meters for sources and collectors. 7 C-P-17-9/12832 Construct the walls of two wells (8-9) 10,000.00 • Replace pipe with the diameter 600 mm from the Khaw Russeifah and well (2) for berrain 39,600.00 25% 80% 2017 55.5% 2% Maintain the old Zarqa station and turning it to station towards the Awjan Reservoir with a length about 12 C-T-17-0010-Z 8 offices 67,236.00 51% 34,102.28 85% km. 9 C-T-17-0012-Z Replacement of 150 mm water pipe in 2018 54.6% 0.9% • Replace pipe with the diameter 600 mm from Al Azraq Hashmeiah area 86,075.00 0% 0%

Station towards the Khaw station with a length about 67 C-T-17-0013-Z Supply and Installation of sewer pipe with a 10 diameter 800 mm r within the army street 149,450.00 0% 9% km. • Elimination of the direct pumping system on the network C-T-17-0009-Z Construct and finishing the customer services 11 building 29,315.00 0% 0% from the new Zarqa station. Directorate Human Summary – staff qualifications of Number Resources Zarqa Water Management Contract

Master 4 Bachelor's 48 Diploma with comprehensive Exam 109

Diploma without comprehensive Exam 10 Three years Diploma 6 Summary – staff number of Zarqa Water Vocational Diploma (one–two years) 55 Number Management Contract Licensure 116 Staff number – at the beginning of Contract 669 High School 61 Current staff number 582 Less than High School 169 Number of current loaned staff 445 vocational certificate 4 Number of recruited staff 113 Total 582 Miyahuna employee – currently working on contract 24 Number of the expired loan staff – loaned staff 229

Total and final number of staff of management contract 582 Directorate Human Summary – staff qualifications of Number Resources Unit Zarqa Water Management Contract Information Technology Master 4 Bachelor's 48 Diploma with comprehensive Exam 109 4. Download the water and sewer projects provided by the contractors on Diploma without comprehensive Exam 10 the system after ensuring that they are matched to the ground Three years Diploma 6 5. Drawing , Auditing and archiving the files and all the house connections Summary – staff number of Zarqa Water Vocational Diploma (one–two years) 55 Number as require Management Contract 1. Completion the processing of the information network for the operation Licensure 116 6. Determine the location of the subscribers to be disconnected from the Staff number – at the beginning of Contract 669 directorate building. High School 61 service or replace them so that the meter department can access them Current staff number 582 Less than High School 169 2. Conduct a survey for the subscribers in Jabl Tariq area and draw new (arrive their locations) Number of current loaned staff 445 routes in cooperation with the Customer Services directorate due to the vocational certificate 4 7. Follow up the development and upgrading of all programs and Number of recruited staff 113 replacement of 10,000 ultrasonic meters and currently following up with the applications in the different directorates and departments in the water and Total 582 Miyahuna employee – currently working on Customer Service Department for replacement project. contract 24 sewer management contract Number of the expired loan staff – loaned staff 229 3. Specify the buildings that contain differences in sewer bills and send a list 8. Follow up all security surveillance devices ,cameras and systems. Total and final number of staff of management contract 582 of the subscriber's information and location to customer services directorate 9. Continuing providing technical support staff around the clock. Unit Quality Quality Complaints The quality complaints have been followed up where the Operational Program number of complaints 79 with response rate (26.88) minutes as described below (in terms to the type of complaint): Follow-up and implementation of field and operational tasks There is no Waste Water for pumping and treatment stations as well as reservoirs: quality Turbidity Salinity problem Water smell Number of Number of 3 6 الﻈﻌﺲﻐﺋ:3 14 ﺣﺿاوى Location Samples field tests Match (%) 4 ( 53 Pump stations, boosters, Reservoirs, 502 1519 99.9% and wells Water lines and new networks Partial control program the samples have been collected and analyzed in Zai laboratories with the lengths and number of samples as follows: where the samples were collected and examined from the treatment stations and hired wells by the staff of water man- Number of Number of Total tests agement contract partially : Total Year number of Number of bacterial samples lengths Total cost Tests field tests tests on collected (m) (JD) Number of Number of Number of samples (sample Samples bacterial tests field tests Match (%) 2017 687 496 191 247 73,216 11,085 946 743 4490 99.9 2018 399 277 122 138 60109 5979 Unit Code Name Q1-2018 Q2-2018 Q3-2018 Q4-2018 Quality Preparation of Key D41 Water quality tests performed 1971 2800 2755 2759 Quality Complaints performance indicators Microbiological water quality 499 The quality complaints have been followed up where the D43 tests performed 595 506 531 Operational Program number of complaints 79 with response rate (26.88) minutes (KPIs), which includes as described below (in terms to the type of complaint): the number of samples Physical-chemical water Follow-up and implementation of field and operational tasks D44 1472 2205 2249 2228 There is no Waste Water quality tests performed for pumping and treatment stations as well as reservoirs: quality Turbidity Salinity (drinking water, problem Water smell industrial water) Number of Number of collected and D46 Water quality tests required 1790 1848 2786 2772 3 6 الﻈﻌﺲﻐﺋ:3 14 ﺣﺿاوى Location Samples field tests Match (%) 4 ( 53 Pump stations, boosters, 502 1519 99.9% analyzed according to Reservoirs, D52 Compliance of microbiological 499 594 505 531 and wells the monitoring pro- tests Water lines and new networks gram for Compliance of D53 1472 2204 2248 2228 Partial control program the samples have been collected and analyzed in Zai laboratories physical-chemical tests with the lengths and number of samples as follows: where the samples were collected and examined from the F14 Water Quality Complaints 12 18 31 18 treatment stations and hired wells by the staff of water man- Number of Number of Total tests agement contract partially : Total Year number of Number of bacterial samples lengths Total cost 2018 Tests field tests tests on collected (m) (JD) Number of Number of Number of samples (sample Samples bacterial tests field tests Match (%) Number of effluent quality 92 64 92 216 N47 tests carried out in the period 2017 687 496 191 247 73,216 11,085 946 743 4490 99.9 2018 399 277 122 138 60109 5979 Number of compliant effluent 86 60 86 N48 quality tests 211 Customer Moreover, the following have been achieved: Service * Increase the invoicing rate from 98.45% in 2017 to Department 98.91% in 2018, which has had a significant impact on the increase in revenues, the collected amounts and the reduction of water loss. * The number of subscribers connected to the sewer network reached 79.38% of the total number of Measure subscribers. Indicator Unit 2016 2017 2018 * Opening and developing of Berrain collection office. Total Revenue JOD 21,067,629 24,215,175 * Start the collection and partial disconnecting process

Revenue of water prices JOD 17,518,932 17,780,775 18,392,865 through mobile devices. * Replacing 10,000 mechanical meters with ultrasonic Recognized Revenues JOD 16,985,795 18,528,836 20,009,629 meters in Jabl Tarek & Princess Haya district ,plus the Collection Rate % 103% 95.96% 91.90% large consumers and government departments Debt (receivable accounts through the FARA tender funded by the United States balance) JOD 12,973,659 3,721,633 15,332,924 end of each year Agency for Development (USAID). Debt (receivable accounts 118,044 152,111 151,317 * Begin the auditing of the sewer service on the billing balance) Bill system based on what is on the ground and coding the end of each year (Q4\2016) (Q4\2017) (Q4\2018) contributions of the service by adding additions to them Invoicing Ratio % 90% 98.45% 98.91% from previous years based on the campaign allocated Number of active subscribers Subscriber 166,708 173,551 178,740 for this value of (1,258,093) JD, which contributed to the increase in the amount of investigations and decrease Cases of illegal use Subscriber 1008 2105 3212 rate of collection in general. That the total amounts collected in dinars rose from 2017 by 3.44% Customer Moreover, the following have been achieved: Financial Service * Increase the invoicing rate from 98.45% in 2017 to Department Financial Indicators Based on Performance Incentive Affairs Department 98.91% in 2018, which has had a significant impact on Operation Expenses Year Revenues Expenses the increase in revenues, the collected amounts and Coverage Ratio the reduction of water loss. Achievements of the Financial Affairs Directorate 2014 Million 11.9 Million 20.1 59% * The number of subscribers connected to the sewer 1. Accounting process for all financial activities according to network reached 79.38% of the total number of international accounting standards and financial reporting 2015 Million 19.1 Million 21.7 88% Measure subscribers. standards. Indicator Unit 2016 2017 2018 2016 Million 23.7 Million 28.5 83% * Opening and developing of Berrain collection office. 2. Payment of financial obligations (salaries and benefits of employees, suppliers and contractors' entitlements). 2017 Million 23.1 Million 32.4 71.3% Total Revenue JOD 21,067,629 24,215,175 * Start the collection and partial disconnecting process 3. Issuing monthly and annual financial reports (budget Revenue of water prices JOD 17,518,932 17,780,775 18,392,865 through mobile devices. 2018 Million 24.6 Million 36.4 67.5% reports, income lists, financial position). * Replacing 10,000 mechanical meters with ultrasonic Recognized Revenues JOD 16,985,795 18,528,836 20,009,629 4. Provide other departments in the management contract meters in Jabl Tarek & Princess Haya district ,plus the materials and supplies necessary to Financial Indicators Based on Operational Incentive Collection Rate % 103% 95.96% 91.90% large consumers and government departments Practice the tasks and activities assigned to each Directo- Operation Expenses Debt (receivable accounts through the FARA tender funded by the United States Year Revenues Expenses balance) JOD 12,973,659 3,721,633 15,332,924 rate.Whether through purchase or through warehouses. Coverage Ratio Agency for Development (USAID). end of each year 6. Applying of computerized information systems in order to * Begin the auditing of the sewer service on the billing 2014 Million 12.2 Million 14.7 83% Debt (receivable accounts 118,044 152,111 151,317 provide a reasonable level of financial control over assets and balance) Bill system based on what is on the ground and coding the end of each year (Q4\2016) (Q4\2017) (Q4\2018) materials from warehouses. For example: 2015 Million 16.2 Million 15.5 105% Invoicing Ratio contributions of the service by adding additions to them a) Computerization of the covenant system of the employees % 90% 98.45% 98.91% 2016 Million 21.0 Million 16.5 119% from previous years based on the campaign allocated and the site. Number of active subscribers Subscriber 166,708 173,551 178,740 for this value of (1,258,093) JD, which contributed to the b) Computerization of the procedures for the disbursement of 2017 Million 21.6 Million 16.5 131% increase in the amount of investigations and decrease materials and the parts paid to the maintenance teams. 2018 Million 21 Million 19.3 109% Cases of illegal use Subscriber 1008 2105 3212 rate of collection in general. That the total amounts collected in dinars rose from 2017 by 3.44% Decrease the coverage percentage due to high electricity prices

105180743 Independent Auditor's Report Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan Opinion We have audited the financial statements Jordan Water Company -Miyahuna (Limited Liability Company), which comprise the statement of financial position as at December 31, 2018, and the statements of comprehensive income, changes in equity and cash flows for the year then ended, and notes to the financial statements comprising significant accounting policies. In our opinion, the accompanying financial statements present fairly, in all material respects of the financial position of the Company as at December 31,2018, and of its financial performance and its cash flows for the year then ended in accordance with International Financial Reporting Standards.

Basis for Opinion We conducted our audit in accordance with International Standards on Auditing. Our responsibilities under those standards are further described in the Auditors’ Responsibilities for the Audit of the Financial Statements section of our report. We are independent of the Company in accordance with the International Ethics Standards Board for Accountants’ Code of Ethics for Professional Accountants (IESBA Code) together with the ethical requirements that are relevant to our audit of the financial statements, and we have fulfilled our other ethical responsibilities in accordance with these requirements and the IESBA Code. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Significant doubt about the company’s ability to continue as going concern We would like to refer to note no.(13) were the accumulated losses for the Company reached JD 16,671,745, which represents 167% of its capital as of December 31, 2018. Article (75) of the Companies’ Law number (22) for the year 1997 and its amendments indicates that [[Should the losses of the limited liability company exceed half of its capital, the company’s manager or its management committee shall invite the company’s General Assembly to an extraordinary meeting in order to decide on whether the company should be liquidated or continue to exist in a manner that would rectify its position. If the General assembly fails to reach a decision in this respect within two consecutive meetings, the controller shall grant the company a grace period of not more than a month to reach the decision If it fails in reaching a decision, the company shall be referred to court for the purposed of compulsory liquidation in accordance with the provisions of the law and should the Company's losses amount to three quarters of its capital, the Company shall be liquidated unless the General Assembly decides in an extraordinary meeting to increase the Company's capital to deal with the losses or quench it in accordance with the accredited International Accounting and Auditing Standards, provided that the total of the remaining losses do not exceed half of the Company's capital in both cases]. Such meeting was not held until the date of this report. Emphasis of matter With reference to note no.(1) and (28), and with reference to the prime minister letter no.57/11/1/29752 dated June 22, 2017, which includes the prime minister’s decision to add management contract of Madaba water to Jordan water company/Miyahuna and proceeding with the proper adjustments on the delegation agreement to suit this purpose as of January 1, 2018, the balances stated at December 31, 2018 is the summation of Jordan water company/Miyahuna balance and management contract of Madaba water balance. Responsibilities of Management and Those Charged with Governance for the Financial Statements Management is responsible for the preparation and fair presentation of the financial statements in accordance with International Financial Reporting Standards, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, management is responsible for assessing the Company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless management either intends to liquidate the Company or to cease operations, or has no realistic alternative but to do so. Those charged with governance are responsible for overseeing the Company’s financial reporting process.

Auditors’ Responsibilities for the Audit of the Financial Statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditors’ report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with International Standards on Auditing will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

As part of an audit in accordance with International Standards on Auditing, we exercise professional judgment and maintain professional skepticism throughout the audit. We also:

 Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

 Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control.

 Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management.

 Conclude on the appropriateness of management’s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Company’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditors’ report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditors’ report. However, future events or conditions may cause the Company to cease to continue as a going concern.

 Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation. We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. Report on Other Legal and Regulatory Requirements The Company has proper accounting records which are, in all material respects, consistent with the accompanying financial statements, accordingly, we recommend to approve these financial statements by the general assembly. Talal Abu-Ghazaleh & Co. International Mohammad al-azraq (License # 1000)

Amman, April 11, 2019 Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan

Statement of financial position as at December 31, 2018

2018 2017

Assets JD JD

Non-current Assets

Infrastructure assets 72,189,547 72,530,132

Property and equipment 13,785,992 11,154,754

Projects in progress 36,405,211 31,756,550

Infrastructure usage right 1 1

Total Non-current Assets 122,380,751 115,441,437

Current Assets

Inventory 18,073,762 18,295,652

Related parties receivables 12,617,903 9,832,934

Other debit balances 35,991,704 29,710,592

Accounts receivable 31,344,056 31,647,526

Cash and cash equivalents 4,924,486 4,962,034

Total Current Assets 102,951,911 94,448,738

Total Assets 225,332,662 209,890,175 Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan

Statement of financial position as at December 31, 2018

2018 2017

EQUITY AND LIABILITIES JD JD

Equity

Capital 1,000,000 1,000,000

Statutory reserve 109,299 109,299

Voluntary reserve - 106,351

(Accumulated losses) retained earnings (16,671,745) 21,796

Water Authority contribution 122,559,018 116,227,391

Total Equity 106,996,572 117,464,837

Liabilities

Non-current Liabilities

Water subscribers deposits 14,230,114 12,961,949

Loans 48,845,400 51,229,505

Deffered revenues, non - current portion 19,447,119 9,006,840

Total Non-current Liabilities 82,522,633 73,198,294

Current Liabilities

Related party payable - 2,064,333

Deffered revenues - current portion 247,699 247,699

Income tax provision - 563,346

Other credit balances 8,159,357 4,592,766

Accounts payable 27,406,401 11,758,900

Total Current Liabilities 35,813,457 19,227,044

Total Liabilities 118,336,090 92,425,338

TOTAL LIABILITIES AND EQUITY 225,332,662 209,890,175 Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan

Statement of comprehensive income for the year ended December 31, 2018

2018 2017

Amman Madaba Total Total

Operating revenues JD JD JD JD

Water revenues 71,764,143 3,642,937 75,407,080 74,703,901

Sewerage revenues 52,330,837 822,164 53,153,001 51,346,522

Subscription and water connection fees 5,631,845 257,055 5,888,900 7,232,133

Subscription and sewerage connection fees 7,215,697 323,291 7,538,988 7,683,470

Concession service revenue 3,447,233 - 3,447,233 12,312,755

Total operating revenues 140,389,755 5,045,447 145,435,202 153,278,781

Operating expenses

Operating and maintenance expenses 111,252,188 7,499,276 118,751,464 93,957,076

Water and sewerage treatment 23,669,647 - 23,669,647 22,800,625

Concession service expenses 3,447,233 - 3,447,233 12,312,755

Infrastructure usage fees - - - 5,624,755

Total operating expenses 138,369,068 7,499,276 145,868,344 134,695,211

Gross operating profit 2,020,687 (2,453,829) (433,142) 18,583,570

Management contract of Madaba water - operational incentive - - - 892,682

Management contract of Zarqa water - operational incentive - - - 649,652

Administrative expenses (17,039,802) (81,826) (17,121,628) (16,373,345)

Expected credit losses expense - - - (200,000)

Slow moving inventory expense (258,366) - (258,366) -

Other revenues 3,231,066 43,960 3,275,026 3,219,119

Othe expenses (5,314) - (5,314) (5,004)

Currency difference 2,399,497 - 2,399,497 (6,466,674)

(Loss) profit before tax (9,652,232) (2,491,695) (12,143,927) 300,000

Income tax - - - (300,000)

Loss (9,652,232) (2,491,695) (12,143,927) - Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan

Statement of changes in equity for the year ended December 31, 2018

Water Authority Capital Statutory reserve Voluntary reserve Retained earnings contribution Total

JD JD JD JD JD JD

Balance as at January 1, 2017 1,000,000 109,299 106,351 21,796 110,602,636 111,840,082

Water Authority contribution - - - - 5,624,755 5,624,755

Profit ------

Balance as at December 31, 2017 1,000,000 109,299 106,351 21,796 116,227,391 117,464,837

Balance as at January 1, 2018 - before restatement 1,000,000 109,299 106,351 21,796 116,227,391 117,464,837

Effect of applying IFRS (9) - - - (4,549,614) - (4,549,614)

Restated balance as at January 1, 2018 1,000,000 109,299 106,351 (4,527,818) 116,227,391 112,915,223

Transfer to Ministry of Finance - - (106,351) - - (106,351)

Water Authority contribution - - - - 6,331,627 6,331,627

Loss - - - (12,143,927) - (12,143,927)

Balance as at December 31, 2018 1,000,000 109,299 - (16,671,745) 122,559,018 106,996,572 Jordan Water Company - Miyahuna Limited Liability Company Amman - The Hashemite Kingdom of Jordan

Statement of cash flows for the year ended December 31, 2018

2018 2017

CASH FLOWS FROM OPERATING ACTIVITIES JD JD

(Loss) profit before tax (12,143,927) 300,000

Adjustments for:

Depreciation 6,013,238 5,289,036

Deferred revenue amortization (348,029) (161,199)

Loss on disposal of property and equipment 5,306 5,004

Allowance for expected credit losses - 200,000

Recovery of allowance of expected credit losses (100,208) (79,128)

Slow moving inventory allowance 258,366 -

Recovery of slow moving inventory allowance - (453,625)

Legal cases provision 166,289 295,468

Recovery of legal cases provision - (538,908)

Vacations provision 97,994 -

Recovery of income tax provision (563,346) -

Currency difference (2,399,497) 6,466,674

Change in operating assets and liabilities:

Inventory (36,476) (826,309)

Other debit balances (6,281,112) (1,225,713)

Accounts receivable (4,145,936) (2,112,739)

Related parties receivables (2,784,969) (4,540,057)

Water subscribers - deposits 1,268,165 1,276,541

Deffered revenue 10,788,308 5,233,104

Owner receivable - Water Authority of Jordan (2,064,333) (4,563,893)

Accounts payable 15,366,749 (1,108,322)

Other credit balances 3,338,367 (1,276,906)

Water Authority contribution 6,331,627 5,624,755

12,766,576 7,803,783

Vacations allowance paid (36,059) -

Net cash flows from operating activities 12,730,517 7,803,783

CASH FLOWS FROM INVESTING ACTIVITIES

Infrastructure assets (87,109) (2,284,241)

Purchase of property and equipment (2,665,096) (1,423,243)

Projects in progress (9,924,901) (11,508,067)

Net cash flows from investing activities (12,677,106) (15,215,551)

CASH FLOWS FROM FINANCING ACTIVITIES

Transfer to Ministry of Finance (106,351) -

Loan 15,392 7,347,831

Net cash flows from financing activities (90,959) 7,347,831

Net change in cash and cash equivalents (37,548) (63,937)

Cash and cash equivalents - beginning of year 4,962,034 5,025,971

Cash and cash equivalents - end of year 4,924,486 4,962,034

Non cash activities

Transferred from inventory 1,669,596 752,719