Renault Advanced Plus Extended Warranty

Your Cover Explained This document sets out the terms and conditions of your extended warranty and provides details of the cover it provides. Please read this document and keep it in a safe place so that you can refer to it easily if you need to make a claim. If anything is unclear, or if you have any questions, please contact our Customer Services team on 0844 573 8035.

Insurance Provided Subject to the policy terms and conditions and payment of the appropriate premium, the Insurer will pay the costs of repair and out of pocket expenses incurred by you as a result of the failure of any insured components occurring during the period and mileage shown on the policy confirmation letter.

This mechanical breakdown insurance policy is administered by Car Care Plan Limited trading as Renault Extended Warranty Administration and underwritten by Motors Insurance Company Limited (MICL) which is authorised and regulated as an insurance company with the Financial Services Authority.

Parts Covered Your Advanced Plus Extended Warranty covers the following components against mechanical or electrical breakdown (subject to the terms and conditions detailed in this document).

Engine Camshaft, camshaft followers, camshaft pulleys, conrods and bearings, and bearings, cylinder bores, , cylinder head gasket, flywheel, gudgeon pins, oil pump, pistons and rings, push rods, rocker assembly, starter ring gear, tappet gear, tensioners, timing belts, timing chains, timing gears, valves and guides. All other components are not covered, nor are burnt out, sticking or pitted valves, or any damage resulting from the failure of a timing belt which has not been replaced as per the manufacturer's recommendations.

Gearbox Internal automatic and manual gearbox components, electric governor, oil cooler, overdrive unit, transfer box and converter.

Differential and Driveline CV joints, crown wheel and pinion, drive shafts, half shafts, pinion carrier bearings, propshaft, sun and planet gears, universal joints, washers and spacers. You are not covered for rubber boots.

Casings Engine, final drive, gearbox and casings, if damaged as a direct result of the failure of a covered component. You are not covered for damage caused by accident, frost or lack of antifreeze.

Clutch Clutch cover, clutch fork and pivot, clutch plate, master cylinder, slave cylinder and thrust bearing. All other clutch components are not covered, nor are burnt out parts or general wear and tear.

Fuel System (diesel and petrol) Lift pump, mechanical or electrical fuel pumps and tank sender unit (excluding damage caused by incorrect or contaminated fuel or the use of bio fuel outside of the manufacturer’s recommendations).

Fuel Injection System Throttle body, airflow meter, idle control valve, overrun cut off valve, throttle potentiometer, fuel accumulator, pressure regulator, map sensor (except injectors and heater plugs).

Propshaft Failure of the propshaft including universal joints, bearings and mountings. Shock absorbers Failure of the shock absorbers and strut inserts.

Suspension The internal failure of the anti-roll bar, anti-roll bar bushes, coil springs and self-levelling units.

Turbo unit Failure of the turbo unit and wastegate.

Cooling System Failure of the Radiator, thermostat, thermostat housing, viscous fan coupling and water pump. You are not covered for clogging and sedimentation.

Air Conditioning Failure of pump, compressor and evaporator.

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Braking System Brake limiter valve, calipers, master cylinder, servo (or vacuum pump) and wheel cylinders.

ABS Internal failure of the ABS pump, electronic control unit and sensors.

Electrics Internal failure of all factory-fitted components. You are not covered for the battery, fuse, fuse boxes, lamps and LED illumination, bulbs, cigar lighter, wiring and printed circuit boards.

Central Locking Failure of door lock, solenoids/motors and petrol cap locking mechanism.

Manual and power steering Internal failure of all components. You are not covered for the air bag system, steering wheel and fittings, joints, bushes, rubber boots and gaiters.

Wheel Bearings Wheel bearings only. Hubs are not covered.

Oil Seals and Gaskets Oil seals and gaskets which require the removal of a major component – engine, gearbox and/or differential.

Consumables Oil, oil filter, gaskets, anti-freeze and brake fluid required due to the failure of a covered component.

General exclusions • This product is only available to renew an existing Renault extended warranty • Only available on Renault vehicles • Vehicles over 8 years old (or 100,000 miles from new) are not eligible • All other parts whether mechanical, electrical or otherwise which are not listed above and any other damage or loss arising directly or indirectly from a claim are specifically excluded from the cover provided by this warranty For general exclusions that apply to this warranty please see section 16 in the terms and conditions.

Maximum Claims Limit The amount you may claim over the whole period of this warranty is limited to the purchase price of your vehicle.

Out of Pocket Expenses In the event of a valid claim, we will reimburse unavoidable out of pocket expenses as follows:

Towing charges If you incur unavoidable towing charges following a breakdown we will pay up to £60 (inc. VAT) to cover the cost. This only applies if Renault Assistance or Xtra Assistance is not available.

Car hire Car hire is not provided for the first eight hours of vehicle immobilisation. After this period we will reimburse hire costs up to a maximum of £40 per day (inc. VAT) You will be responsible for the cost of insurance, fuel and ancillary expenses. Please note that the maximum period for which you are entitled to a replacement vehicle following a single incident is five days. Car hire must be from a Renault dealer or a recognised car hire company.

Overnight accommodation If you are unable to reach your planned destination and find it necessary to book overnight accommodation elsewhere, we will pay up to £100 (inc. VAT) to cover the cost. Alternatively £200 (inc. VAT) may be claimed towards the cost of return rail or air fare.

All out of pocket expenses must be supported by a valid VAT receipted invoice.

Overseas Cover Your extended warranty cover is valid anywhere in the UK, which includes Great Britain, Northern Ireland, the Channel Islands and the Isle of Man. It is also valid in the European Union and the European Free Trade Association (EFTA) for up to 60 days a year.

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Claims Process

Repairs in the UK If you wish to make a claim under the terms of your extended warranty, please contact your supplying Renault dealer to agree a suitable time for it to be inspected and repaired. If you cannot return the vehicle to your supplying dealer, we recommend that you contact another Renault dealer to arrange repairs. Please bring this document and the accompanying policy confirmation letter with you when delivering the vehicle. Your Renault dealer will confirm whether the warranty is still valid and will check your service record to verify that the vehicle has been properly maintained. Having established that your claim is valid, they will contact Renault Extended Warranty Administration for authority to proceed. You may be asked to complete a claim form or sign the repair invoice. If you need any further assistance relating to a claim, please contact Renault Extended Warranty Administration on 0844 573 8035.

Repairs outside the UK If it is necessary for a repair on your vehicle to be completed in the European Union or EFTA you will not require prior authorisation from us. In the event that the fault is covered by your extended warranty, we will reimburse the cost of repair following your return to the UK. In this event, please contact the Administrator on 0844 573 8035 for instructions on how to proceed. If you need to make contact while you are abroad, please telephone 0044 1274 260135. In the event that your claim is valid, you will be reimbursed in pounds sterling at the prevailing rate of exchange on the date the repair was completed. Please note that we may not pay the full cost of a repair which is completed overseas. The maximum we will pay for parts is the UK list price at the time of repair. The maximum for labour is the fleet charter rate which would have been applicable if the repair had been completed in the UK by a Renault dealer. All extended warranty claims and associated correspondence should be sent to: Renault Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.

Servicing Requirements To ensure that your vehicle is maintained in good condition it should be serviced in accordance with the manufacturer’s recommendations. Failure to comply with the manufacturer’s service schedules may invalidate your warranty. SERVICES MUST BE CARRIED OUT WITHIN 1 MONTH/1,000 MILES OF THE INTERVALS SPECIFIED BY THE VEHICLE MANUFACTURER, WHICHEVER COMES FIRST. It is important that you retain your service receipts as they may be required to validate a claim.

Warranty Renewal If the vehicle is within the necessary age and mileage limits at the time of expiry you may obtain a further extended warranty. We will write to you at the last address you provided with details of the cover available.

Warranty Transfer Where you have purchased the warranty as an annual policy, if you sell your vehicle privately you can transfer the benefits of this warranty to the subsequent owner or user of the vehicle. If transfer is required, please contact Renault Extended Warranty Administration on 0844 573 8035. Please note: monthly renewing policies cannot be transferred.

Terms and Conditions Please take time to read the following terms and conditions, which are an important part of your warranty. 1. Warranty Holder The warranty holder is the only person who is entitled to make a claim under this warranty.

2. Vehicle Any claim under this warranty must relate to the vehicle described in the policy confirmation letter that accompanies this document.

3. Extended Warranty Period The warranty period is shown in the policy confirmation letter that accompanies this document. The warranty will expire 12 months after inception or when the vehicle has travelled 120,000 miles from the date of first registration, whichever occurs first. Where a monthly renewing policy has been selected, the policy will automatically renew each month when your premium is paid. Please see the term and conditions (22) Policy Premium Payments & Policy Durations.

4. Authorisation No repair must be carried out without our prior authorisation, with the exception of repairs completed in another country, which may be authorised by the warranty holder.

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5. Payment for Repairs When a repair is undertaken by a franchised Renault dealer, they will obtain prior authorisation from us and will invoice us for the cost of the repair. In certain circumstances, we may authorise a repair by another dealer in the UK or you may authorise a repair overseas. In either event, you will be required to pay the dealer on completion of work and may then reclaim the cost from us.

6. List Prices The Insurer will not pay more than the manufacturer’s list prices for parts and current retail rates for labour time. Please bear this in mind if you authorise a repair overseas.

7. Invoices to Support Claims Any claim for a repair bill which you have paid director for out of pocket expenses must be supported by a VAT receipted invoice.

8. Inspection of Vehicle and Parts We reserve the right to inspect the vehicle before authorising repairs and may also arrange for parts to be examined by a Claims Assessor. You may be asked to ensure that a faulty part is retained for our inspection following a repair. We may choose to retain any part replaced under the terms of the extended warranty.

9. Dismantling of Vehicle It is the responsibility of the owner to authorise the dismantling of the vehicle and pay the charges if such dismantling proves that the failure is not covered under the extended warranty. The Insurer will only pay for the dismantling if it is part of a valid claim and in accordance with condition 6.

10. Design Faults and Recalls If any of the vehicle’s components has an inherent design fault or is recalled by its manufacturer, the component which is the subject of the design fault or recall is not covered by this warranty.

11. Servicing To ensure that your vehicle is maintained in good condition, it should be serviced in accordance with the manufacturer’s recommendations by an authorised dealer. A maximum allowance of 1,000 miles either side of the stipulated service schedule mileage and one month either side of the stipulated service time period is permitted. Failure to comply with this requirement may invalidate the warranty. Service receipts should be retained as proof of servicing.

12. Excluded vehicles This warranty does not cover the following vehicles: Non-European imports, Aston Martin, Bentley, Bristol, Daimler, De Tomaso, Ferrari, Jaguar, Jensen, Kit Cars, Lamborghini, Lancia, Lotus, Maserati, Porsche, Rolls-Royce, TVR, commercial vehicles over 3.5 tonnes GVW and motor homes.

13. Excluded uses This warranty does not cover any vehicle used as a taxi, minicab, driving school, made available for hire or reward or used in any competitive motoring event. It also excludes public service vehicles, police cars, ambulances, fire service and military vehicles.

14. Modification to Vehicle If you would like the vehicle to be modified in any way, you should obtain our prior approval and the work should be carried out by an authorised dealer. In the event that a modification which was not approved by us contributes to a fault, we reserve the right to reject any claim you may wish to make in relation to that fault.

15. Relationship with Dealer This warranty is not applicable to vehicles owned by any proprietor, manager or employee of a Renault dealer, or their immediate family members. In the event of a claim the Insurer would be entitled to refuse payment.

16. Exclusions Your warranty does not cover: (a) The gradual reduction in operating performance (wear and tear) due to the age and mileage of the covered vehicle (b) Any loss, damage or failure which occurs while the vehicle is outside the geographical territories detailed in this document. (c) Mechanical failure caused by faults which, in the opinion of a qualified engineer appointed by us, existed before this warranty began. (d) Vehicles where the speedometer/odometer is altered, disconnected or interfered with in any way, unless it is faulty. Faulty speedometers/odometers may be repaired or replaced, but only with our prior authorisation. (e) Any routine component adjustment. (f) Component failure resulting from overloading or abnormal use. (g) Faults and damage resulting from the use of fuel which is either contaminated or inappropriate for the vehicle. (h) Damage which has resulted from a failure to arrange for an obvious fault to be rectified. (i) Damage which has occurred as a result of any accessory being fitted (unless the accessory is approved by the manufacturer for use on the vehicle and fitted according to instructions provided by the manufacturer of the accessory). (j) Any damage caused by frost, including damage where lack or failure of anti-freeze has been a contributory factor.

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(k) Component failure resulting from accidental damage, misuse or neglect. (l) Damage or losses to components that are not directly covered within the terms of this warranty in any circumstances (m) Water ingress (including damage to covered parts caused by water ingress) (n) Diagnostic time

17. False Claims If you make a false claim under this extended warranty, you will forfeit all benefits and the warranty will be cancelled.

18. Other Warranties and Insurance You must not use this warranty to recover costs which are covered by another warranty or an existing insurance policy.

19. Cancellation rights You have the right to cancel your warranty within 14 days of receiving this document and the policy confirmation letter that accompanies it. Should you wish to cancel within this period, please contact your supplying dealer who will arrange the cancellation and a full refund.

20. Refunds There is no entitlement to refund of any money paid for this warranty after the initial 14 day cancellation period or if a claim has been accepted.

21. Governing law and jurisdiction This Agreement shall be construed in accordance with English Law and the parties irrevocably submit to the non-exclusive jurisdiction of the English courts to settle any disputes which may arise in connection with this Agreement.

22. Policy Premium Payments & Policy Durations Annual Policy You must pay us the full annual premium prior to the commencement date in order to receive any cover under your policy. If you have purchased an annual policy and have paid the premium when due, your Renault warranty will last for 12 months or until it expires on mileage whichever the sooner.

Monthly Renewing Policy (Not available to purchase from dealers) The cover levels provided by a monthly renewing policy are identical to those of an annual policy. You must pay the premium every month on or before the date when it is due for the coming month. Should you fail to pay a premium when it is due, all cover will cease immediately from that date. Your policy has a minimum term of 12 months and we reserve the right to vary your monthly premium at any time by providing you 30 days notice in writing to the last address you provided us with. We will write to you: i) if one of your monthly payments is not paid ii) before the end of the initial 12 month period, to allow you to decide whether to purchase another extended warranty (subject to the age and mileage of your vehicle)* iii) if there are any changes to your monthly premium or cover level *Please Note: We will not automatically renew your cover after the initial 12 month period.

Complaints & Arbitration How to make a complaint We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact us in the first instance on 0844 573 8035, or in writing to: The Customer Services Manager, Renault Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. If you remain dissatisfied, please contact the Insurer directly by writing to: The Insurance Manager, Motors Insurance Company Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

You also have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our final decision. Please write to: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0800 0234 567.

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Compensation scheme Motors Insurance Company Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and circumstances of the claim. You can get more information about compensation scheme arrangements from the FSCS, 7th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN Telephone 0800 678 1100.

Summary of Terms

Insurer Motors Insurance Company Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

Administrator, We, Us, Our Car Care Plan Limited, Renault Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

Warranty Holder, You, Your, Yourself The person named in the policy confirmation letter that accompanies this document or any subsequent purchaser to whom the benefit of this extended warranty is directly transferred.

Vehicle The motor vehicle referred to in the policy confirmation letter that accompanies this document.

Data Protection Authorisation Statement In processing and managing this agreement, the Administrator will collect, transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom. In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to: Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG or by emailing CCPH [email protected]. We may charge you the statutory fee of £10 for this service.

RENAULT EXTENDED WARRANTY ADMINISTRATION, JUBILEE HOUSE, 5 MID POINT BUSINESS PARK, THORNBURY, WEST YORKSHIRE BD3 7AG. TEL: 0844 573 8035 FAX: 0844 573 8108 CCP 8800 Issue Date: 04/12

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