IT&CMA and CTW Asia-Pacfic

TTG Asia Luxury • TTGmice TTGassociations TTG Asia TTG Asia TRAvel Journalism Journalism excellence trade media Mobile APP Business Article Print & online of the year 2015 of the year 2015 2016 • 2014, 2013, 2011 & 2009 2016 (Merit) PATA Gold Awards Anak Sarawak Award MPAS Awards MPAS Awards Marwood more good than bad

By Dannon Har they give us special corporate Starwood merger’s expected to negotiate with us over rates Cook Medical, the location and The completion of Marriott packages. Now with Starwood additional negotiating power as even before the merger. We es- standard of hotel properties are International’s US$13 billion properties combined with Mar- the value provided by a hotel is tablish annual agreements with bigger priorities, especially as acquisition of Starwood Hotels riott, this gives us much more her topmost consideration. them so I am not so worried budgets remain strong in the & Resorts Worldwide last Friday options.” “Four-star hotels are just now. When the time medical profession. is greeted by corporate travel Britannia spends an es- about right (for business travel- is up, we will request As well, given her managers with more enthusiasm timated Rs300-500 million lers). The best are those that for bids as usual and company’s longstand- than apprehension. (US$4.5-7.5 million) a year provide the value of a five-star see how it goes.” ing relationship with Corporate end-users inter- sending between 400 and 500 property at four-star prices For Kang, who Starwood, Knevitt is viewed said they now gain employees on business and – that will make me a repeat sends her staff all excited about the extra access to Marriott/ MICE trips. Bhatia said customer,” she said. over the world, value in the form of Starwood’s massive he saves “at least 10 Seet also liaises with hotels including third-world redeemable points inventory by dealing per cent” by dealing directly to negotiate the best cities, traveller safety Kang: see how it and roomnights that with just one supplier, directly with hotels, a corporate rates, resulting in and dependability of goes are now usable across even if the company’s sum made even more about five to 10 per cent sav- the hotel are primary concerns. Marwood’s 30 brands. greater scope and size significant as travel ings for the company. Furthermore, she is ac- While loyalty programmes may give the chain budgets get tighter. Claire Kang, purchasing & countable to donor govern- help Britannia’s Bhatia in the the upperhand in rate Admin manager travel manager at International ments and charity organi- selection of hotels for repeat negotiations. Bhatia: more options Philomena Seet, who Vaccine Institute, said dealing sations such as the Bill & visits, he opined that no single The consolidation with merger manages travel for directly with hotels has been Melinda Gates Foundation. hotel company can meet all his results in the world’s Singapore-based Kseven Indus- the modus operandi for the Hotels that are too expensive company’s travel needs. largest hotel company with tries’ top executives, told the Seoul-based, UN-backed non- will price themselves out of For that reason, he still 5,700 properties and 1.1 million Daily that Starwood properties profit. The corporate negotiated the budget, she added. works with TMCs like Thomas rooms across 110 countries. are frequently used and the rates she gets gives her savings Some corporate segments Cook to get a better gauge Said Nandan Bhatia, head- merger will boost her portfolio of up to 25-30 per cent. however, have different con- of prices and perform due administration & facilities at selection as her company is When asked if she is anxious siderations. While corporate diligence with multiple RFPs, Indian food conglomerate now automatically a client of about Marriott’s greater bar- negotiated rates do offer sav- and attends tradeshows like Britannia: “Direct tie-ups with Marriott. gaining power over rates, she ings for Lisa Knevitt, travel and IT&CMA to meet other hotel- hotels are always preferred as Seet is unfazed by Marriott/ said: “They have always tried events manager-Asia/Pacific at iers. Gulf carriers spur longhaul MICE with new links, cheaper fares

By Paige Lee Pei Qi days’ principal Violeta Rous- Emirates. Longhaul MICE buyers are seva said the airfares into Asia Monika Valleton, managing witnessing a surge in demand have especially become more director of ATJ Lingwista in for Asia as air travel into the affordable since the entry of Poland, added that the lure of region becomes cheaper and the Gulf carriers. history and culture in coun- more accessible thanks to the Pointing to Thailand and tries like Thailand and Cam- ambitious expansion of Mid- Indonesia as his top-selling bodia makes Asia a “dream dle Eastern airlines across the destinations in Asia, he said: destination” for her clients. world. “It becomes easier to Apart from the Magdy Ibrahim, managing sell these countries Middle Eastern carri- THREE GENERATIONS, ONE MICE INDUSTRY director of Smart Solutions, and furthermore it is ers’ connections, she Dubai, said: “We are increas- not expensive to host had also chartered a Yesterday’s opening and keynote address saw three generations of MICE professionals discussing the past, present and future. From left, Gaining Edge ing our focus on Asia as it is luxury dinners and plane for a company Australia’s Gary Grimmer, Qatar Tourism Authority’s Adeline Larroque Desages, getting so much more acces- incentives in these to Phuket earlier this Pacific Leisure Group’s Alwin Zecha, TTG Asia Media’s Darren Ng andKongress sible and cheaper.” destinations so the year. Magazine’s Rob Cotter. Photo by Eugene Tang While 40 per cent of his whole package (flight, Valleton said: corporate groups are already hotel and activities) Valleton: dream “There is a general heading to Asia this year, with becomes really attrac- destination in Asia growth in interest { Who’s new at IT&CMA } the remaining opting for Eu- tive.” and excitement from rope, Ibrahim predicts Asia’s Katarzyna Mazur, junior our clients into this part of New Exhibiting Corporates: Airbnb (Thailand), Royal Caribbean Inter- national (USA), Samui Palm Beach share to grow to 50 per cent project manager of Nu Hori- the world (Asia). It is very (Singapore), ATPI (Singapore), Bal- tic Travel Group (Latvia), Blacklane Resort (Thailand), Sukosol Hotels next year. zons Poland, views Asia as positive.” GmBH (Singapore), Carlson Rezidor (Thailand), Swissotel Le Concorde “The new Middle Eastern a fresh destination. “We see Smart Solutions’ Ibrahim Group (Singapore), Celebrity Cruise Bangkok (Thailand), Swissotel growing demand from clients commented that the ease of flights into Asia help to en- Lines (USA), Compass Tours incom- Resort Phuket Kamala Beach (Thai- courage healthy competition to host incentives and meet- visa regulations in countries ing (Germany), Holiday Inn Bangkok land), Vietnam Airlines (Vietnam), between the carriers, which ings in places like the Philip- like Indonesia has also boosted Silom (Thailand), JW Marriott Worldwide Cruise Associates (USA) is great news for us as Asia pines and Malaysia.” the interest. He said: “One of Phuket Resort & Spa (Thailand), becomes cheaper with all the According to her, the cost of Asia’s added advantage is the Maritim Hotels (China), Mida Hotels New Exhibiting National airline promotions,” Ibrahim flying from Poland to Bang- (people’s) warm hospitality & Resorts (Thailand), Norwegian Pavilion/CVBs: Chiang Mai MICE added. kok today is some 30 per cent which makes it very welcom- Cruise Line (Singapore), Novotel City (90sqm), Monaco Government Sharing similar sentiments, lesser than four years ago with ing for our delegates’ overall Bangkok Bangna (Thailand), Pull- Tourist Bureau (24sqm), Pattaya Bulgaria-based Hermes Holi- the presence of carriers like experience.” man Bangkok Grande Sukhumvit MICE City (60sqm) Talk of the trade

IMPACT pumps Europe’s gloom, Asia’s light in US$29 million By Chadamas Chinmaneevong their spending on meetings and incen- the MICE business in Malaysia suffered Thailand’s IMPACT Exhibition and Asian destinations and industry stakes- tives amid the current uncertain global a slowdown following the disappear- Convention Center has pumped over holders should grab opportunities in the economic climate, she observed. ance of Malaysia Airlines flight MH370. one billion baht (US$28.9 million) into a MICE sector as a confluence of negative The Bangkok-based DMC sees the The decline was especially noticeable number of new projects to expand tour- factors takes the bite out of demand for greatest opportunities for Bangkok, for a huge market like China, which ism offerings at the MICE complex. Europe as a MICE destination. Kuala Lumpur and Seoul, a trio whose went to Thailand, she said. The latest project, Cocoon Entertain- Europe’s lingering refugee and terror- attractive prices are their strongest While MICE facilities in Thailand ment Center, is a four-storey build- ism problems have weighed on organis- drawcard. Bangkok, in particular, has were not remarkable, Hing remarked ing housing a cinema, factory outlet, ers’ confidence in the MICE sector there, an advantage in terms of its diversity of that strong support from the Tourism restaurants and a three-level garage. It Business Travel Club Poland president attractions and extensive flight connec- Authority of Thailand and the Thailand is expected to break ground next year, Slawomir Bloch told the Daily. tions, added Pornthip. Convention and Exhibition Bureau had followed by Marina – a new theme park. The company is now seeking safer Joelle Hing, international MICE desti- been vital in positioning the country as Both venues will be located by the lake destinations and luxury products for its nation manager of Mayflower, Malaysia, a MICE destination. Besides, Thailand beside the convention centre. incentive groups, he said. likewise thinks that Asian countries are is also home to a wide range of tour- Coming online in February 2017 will 2 Asia has strong potential to grow in a better position to win more con- ist attractions, she said. And although be a four-storey, 9,000m Portal, which incentive business from Poland, with tracts due to region’s offerings of good Thailand’s tourism industry suffered a will be connected to IMPACT Challenger Thailand as the most sought-after desti- standards at attractive price points. hiccup due to the recent bombings at as well as the Royal Jubilee ballroom. nation, followed by Bali and Shanghai, “(Planners) don’t want lower qual- popular resorts The first and second floors will house remarked Bloch. Vietnam and Cambo- ity of products and services. They will Phuket and Hua international, Japanese and Thai res- dia make interesting destinations but select agencies that can offer the best Hin, the impact taurants, while a wide array of casual their selection of luxury products is still deals,” Hing added. would be short eateries is available on the third floor. limited, noted Bloch. As well, flexible services and strong term if there The top floor is dedicated to the Portal 2 Pornthip Hirunkate, managing direc- support from the authorities are neces- were no links ballroom with 1,150m of versatile tor of Destination Asia Thailand, said: sary for a destination to stay sharp in its to the ISIS, said space. “Refugee and terrorism problems in MICE allure, said Hing, who added that Pornthip. As well, under construction is a 587- Europe have affected confidence among room ibis Bangkok IMPACT, which will tourists and event organisers, so we “...we should seriously start to add to the existing four-star, 380-room should seriously start to promote secu- MICE Novotel Bangkok IMPACT. The rity and safety in our region as a key promote security and safety in our new 18-storey ibis hotel will feature 574 strength.” region as a key strength.” standard guestrooms, 13 handicapped Furthermore, Asia-Pacific is increas- rooms and a 500-seat dining room. It ingly taking the spotlight as a value-for- Pornthip Hirunkate is scheduled to open by end-February money destination as corporates tighten Managing director, Destination Asia Thailand 2017 ahead of the Bangkok International Motor Show. North Pattaya gets serious The North Pattaya Alliance, established based branding and communications in 2013, is ramping efforts to market the agency. Barrett had previously created Thai resort destination with a stronger and headed the campaign in his identity next year as it expands mem- former position as executive director bership to tourism stakeholders related events at Amari Pattaya. to the destination beyond the seven The alliance is also forming an founding hotels. advisory board comprising hotel Planned for an initial run of two years members, inbound tour operators and from January 1, 2017, the North Pattaya business event organisers, destination – Simply Playful campaign aims to build partners (venues and attractions), Pattaya’s reputation as a premier beach Tourism Authority of Thailand, Thai- destination in Asia for leisure, business land Convention & Exhibition Bureau events and Indian weddings, and to and Pattaya City Tourism Department. increase the number of quality visitors Hype Global is forecasting higher to North Pattaya and its partners. tourism revenue of 321.7 million baht The private sector-led campaign will (US$9.3 million) for North Pattaya be driven by David Barrett in his new tourism partners in 2017. A special fo- role as CEO of Hype Global, a Bangkok- cus will be given to Indian weddings.

{ In brief } FCM aims to offer clients a 360 experience FCM Travel Solutions has launched FCM 360 in three categories, technology, travel and services. Technology includes reporting, analytics and travel booking tools, and expense and travel man- agement solutions. Travel covers ground transport, contracted hotels and airfares, global fare ac- cess, sharing economy options, industry offers and exclusive value add stays. Services includes account and travel management services, and premium/VIP services, among others.

Penang bureau diversifies into events organisation Eleven months into its inception, Penang Convention & Exhibition Bureau (PCEB) is diversifying into the events sector, co-organising a George Town Literary Festival with the Penang Institute this November 25 - 27. PCEB will coordinate logistics support for international and local writers and support the production of the festival.

New managing director for HG Travel Myanmar HG Travel has appointed Gerben Bloemendaal as the new managing director for its Myanmar office, as part of the Hanoi-based DMC’s strategy to roll out more offices around the region over the next 12 months. A Dutch national, Bloemendaal has 15 years of experience in the travel industry including 10 years in South-east Asia, working for established DMCs in Thailand and Vietnam in senior management positions before joining HG Travel. Prospects Unlimited The Taipei of the future, ever-changing skyline, Novotel Phuket Phokeethra opens doors in Phuket Old Town ceaseless cultivation of lane/alley aesthetics. Accor has expanded its Thailand portfolio with the opening of the Novotel Phuket Phokeethra. Located in Phuket Old Town and a 40 minutes’ drive from Phuket International Airport, this 180-key property offers rooms and suites with city, mountain and bay views. The hotel is home to three F&B outlets, a spa, gym and an indoor pool. For meetings, events and conferences, the hotel can accommodate up to 850 guests theatre-style in its grand ballroom and offers four additional meeting rooms.

2 SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific Talk of the trade Resilient Thailand should watch a rising Vietnam

By Paige Lee Pei Qi and Mimi Hudoyo look out for is competition from other Unilever Industries’ APAC regional Supertour’s Rutkowski is also seeing Clients’ search for more novel destina- emerging countries, said Akbar Shareef, travel head, Geetha Arekal, agreed, say- a growing interest in the emerging part tions may be the bigger threat to Thai- chairman and CEO of Rakaposhi Tours, ing: “Vietnam is the next big destination of South-east Asia where there is “a lot land than issues on perception of safety Pakistan, who shared that many of his cli- for MICE because the facilities for IT of new and unique historic venues that following last month’s series of co- ents have visited Thailand several times and accommodation are growing better we can hold meetings and incentives”, ordinated bomb blasts in popular tourist beforehand hence consider Vietnam espe- and stronger and they show that they citing the renowned Angkor Wat com- spots including Phuket and Hua Hin. cially as a “fresh new destination”. are ready for business.” plex in Cambodia as an example. Incentive and meeting planners interviewed said Thailand remains resilient, but emerg- ing destinations such as Vietnam and Cambodia look set to be its contend- ers for a slice of the MICE pie. The kingdom’s Arekal: Vietnam resilience is attrib- shows it is ready uted to its attractions and value-for-money proposition, aside from its image as be- ing relatively safe. Yoo Jae Eun, assistant manager of Hyundai Dream Tour, South Korea, said: “There are security threats in many areas of the world and in comparison Thailand is still considered rather safe and is still a very attractive place for our groups.” Yoo added that she is optimistic Thailand will still be one of the top des- tinations for her clients who prioritise shopping in their incentive programme. Sharing similar sentiments, Andrzej Rutkowski, sales manager and group ad- visor of Supertour, Poland, said: “There is no major issue with that (bomb at- tacks) and our clients are still proceed- ing with their plans to Thailand.” Explaining the lure of the destination, he said: “It is not easy to find luxury hotels and restaurants at the low prices that Thailand offers.” While Singapore-based Mice Matters’ director Melvyn Nonis had to redirect a corporate group to Hong Kong from Thailand during the week of the bomb- ings, he said: “Thailand provides the total holistic package of shopping, night- life, great food and, most importantly, is inexpensive as a destination. “The country has already been through floods and riots but you see that people keep returning. Clients are generally more forgiving towards Thailand and I am sure they will not be deterred.” The only thing Thailand has to

{ Talking numbers } 732 The number of exhibitors from 244 exhibiting companies/organisations at IT&CMA this year 342 The number of buyers (69% new) from 49 countries/territories, of which 36% are international and 64% Asia-Pacific buyers. The largest groups are from India (15%), China (10%) and the Philippines (7%) 122 The number of corporate travel man- agers (62% new) from 14 countries/ territories, predominantly (98%) Asia-Pacific. Largest participation hail from Thailand (39%), India (23%), Singapore (12%), China (7%) and Malaysia (7%)

SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific 3 Gallery The pursuit of knowledge Be it at the ASEAN MICE Forum, Future Leaders Forum or the travel procurement meeting, delegates were out in force yesterday to learn from the experts and one another. By Eugene Tang

ATJ Lingwisata Poland’s Monika Valleton, Ballyhoo Creative So Bangkok Sofitel’s Panurak Singhaklangpol and Chiang Mai University’s Napapol Somrit, Beresorts Mactan Bohol’s Elna Valparaiso, Consultancy Singapore’s George Yeo and African Association of Wang Rattanatrakulchai Chiang Mai University’s Benjenop Buranasiri and Pairach Piboonrungroj Agricultural Economists Kenya’s Jeffers Miruka

Thailand Incentive and Convention Association’s Sumate Sudasna, Arcis Communications Singapore’s Ho Mee Kah, Ministry of Tourism Destination Asia Thailand’s Pornthip Hirunkate, Red Robin Events Jones Lang LaSalle Property Consultants (India)’s Pulak Bhaumik, Cambodia’s Chan Khemrith and Hoy Phireak, and Hongkong Land Malaysia’s Julia Rahman Douglas and Ministry of Tourism Cambodia’s Freescale Semiconductor India’s Sunil Shekhar Gupta and PT DuPont (Mansions) Cambodia’s Malen Chea Hoy Phireak Agricultural Products Indonesia’s Daisy Widiari

TTG Travel Trade Publishing is a business group of TTG Asia Media

Editorial Karen Yue Group Editor Xinyi Liang-Pholsena Deputy Editor, TTG Asia and TTG India Dannon Har Assistant Editor, TTG Asia Online Paige Lee Pei Qi Assistant Editor, Singapore Rachel AJ Lee, Yixin Ng Sub Editors S Puvaneswary Editor, Malaysia/Brunei Mimi Hudoyo Editor, Indonesia Eugene Tang Photographer Robert Bosh Thailand’s Michael Beck, MSD International Singapore’s Tan Pui Yee, International Redmond Sia, Goh Meng Yong Vaccine Institute Korea’s Claire Hee Young Kang, MSD Thailand’s Naphasorn Kruakaew, TTG Asia Digesting the lessons at IMEX-MPI-MCI-IT&CMA Future Leaders Creative Designers Media’s Serene Ng and Accenture India’s Amarnath Lal Das Forum 2016 Lina Tan Editorial Assistant

CONTRIBUTORS Chadamas Chinmaneevong, Prudence Lui, Rohit Kaul, Julian Ryall, Rosa Ocampo, Rebecca Elliott, Feizal Samath, Marissa Carruthers, Bernie Rosenbloom, Michael Sanderson

sales & marketing Michael Chow Group Publisher Ar-lene Lee Senior Business Manager Pierre Quek Publisher, Online Section Hidy Lee Business Manager Cheryl Lim Advertisement Administration Manager Cheryl Tan Corporate Marketing Manager Kwek Wan Ling Marketing Executive

publishing services Tony Yeo Division Manager Lynn Lim Web Executive Katherine Leong Circulation Executive

TTG Asia Media Darren Ng Managing Director Raini Hamdi Senior Editor

Go forth young men and women - you are our future. A group shot of our future leaders after their forum yesterday

4 SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific Untitled-2 1 15/8/16 5:37 pm Destination: Singapore Adopting a more cautious stance

The country’s tourism receipts have suffered due to a decline in business travellers. By Paige Lee Pei Qi

ingapore’s overall tourism anekoho/shutterstock quality and value, and greater demand earnings fell 6.8 per cent year- for customisation.” on-year in 2015 to S$22 billion Recently at the Singapore Tourism (US$15.7 billion), even as inter- Industry Conference, it was announced national visitor arrivals climbed that STB would be getting S$700 million S0.9 per cent to 15.2 million. (US$520 million) to support its destina- The poorer tourism receipts were tion promotions over the next five years. largely due to a six per cent fall in A part of it will be channelled to the BTMICE visitor arrivals, with a corre- Business Events in Singapore (BEiS) sponding eight per cent drop in per capita fund to provide organisers, corporations expenditure, according to the Singapore and associations greater support for Tourism Board’s (STB) chief executive their events. Lionel Yeo. At this point, the exact amount of While 25 per cent of the total visitor funding for BEiS is yet to be determined, number belonged to the BTMICE pie, and STB assistant chief executive, Yap Yeo said: “As the average BTMICE visi- Chin Siang, said that “detailed perim- tor spends about twice more than the eters are still being worked through”. average leisure visitor, the fall in BTMICE Singapore’s CBD skyline The enhanced funding will enable visitor arrivals and spending due to com- the bureau to support business devel- panies cutting back on both travel and “We recognise business traffic will are smaller and booking lead times tend opment initiatives that are industry trip budgets has had a significant impact be subjected to some of the conditions to be much shorter.” driven. For example, a MICE venue, a on our tourism receipts.” that will impact overall economies. That Maratos also said they are observ- DMC and a cluster of hotels can now STB deputy chief executive, Melissa means there are a lot of opportunities for ing an increase in product launches and be supported in their joint effort to go Ow, added that China and India has us to think about how we might grow incentive groups at their properties. after an incentive group or large-scale taken a hit in terms of business travel our business events,” Ow remarked. He added: “Singapore has always been business event, said Yeo. BEiS will also traffic. However, she added that they are For Arun Madhok, CEO, Suntec Singa- seen as attractive location for meetings be used to support associations in their “encouraged by the performance of our pore, he said that business events have and events due to great geographical pre-bidding activities. business events in 2015 where attendance performed well in 2015 and 1H2016. In location, strong infrastructure and flight Significant upcoming business events was very healthy”. particular, 2015 was an excellent year for connectivity”. secured by the Lion City include the In 2015, STB supported more than 350 the centre as Suntec Singapore saw its However, Madhok cautioned against International Council of Nurses World business events, which was a 27 per cent “best ever financial performance”. a rosy market in the months ahead. He Congress 2019 which will see 3,000 visi- year-on-year increase from 2014. This Nichlas Maratos, vice president of said: “In the next six to 12 months, we tors; the Intelligent Transport Systems resulted in 287,000 visitor arrivals, a year- sales strategy and operations, Asia anticipate a somewhat softer overall World Congress 2019 which is expecting on-year hike of 0.3 per cent. “An example Pacific, Starwood Hotels & Resorts, said: business events market, especially for 6,000 guests; as well as the Lions Clubs was Sibos 2015 in October, which saw an “We continue to see growing demands smaller meetings of less than 500 pax due International Convention 2020 which is over 30 per cent increase in attendance to and requests for proposals for meetings, to a more uncertain economic outlook. expected to host an impressive 20,000 more than 7,000 visitors,” she said. (but) we noticed that the meeting sizes (Hence), we will see an emphasis on delegates.

& Butterflies – which is available for Viewpoints On the shelves private functions for up to 100 in a standing cocktail setting. How will you help your business Singapore EXPO Convention and succeed in the coming year? Exhibition Centre Hotel Vagabond The venue in the east of Singapore The 41-room luxury boutique hotel is Linda Low, manager for rolled out Wi-Fimax earlier this year, a the first and only hotel in Asia to feature strategic partnership new high-speed system that allows all interiors by renowned French designer & product visitors to enjoy complimentary Internet Jacques Garcia. Tucked in the eclec- marketing, Pacific connection of up to 2 Mbps. tic neighbourhood of Little India and World Singapore Working with its telecommunications Kampong Glam, it promises to impress We put great partner, M1, the venue is able to offer The Secret Life of Trees delegates with its glamorous salon. emphasis in seamless connectivity to more than The 465m2 Vagabond Salon – which continuous education for 15,000 concurrently active devices, the InterContinental Singapore takes on a modern interpretation of a our employees. The objective is not only to highest in Asia – across all 10 exhibition InterContinental Hotels Group, in retro-Parisian salon – allows up to 300 raise our service standard to our clients, but halls at Singapore EXPO and 32 meeting collaboration with design firm Fbeye In- guests in a standing cocktail setting. we also hope to raise the industry standard rooms at MAX Atria. ternational, recently completed a major As its space is customisable, it can also The service is suitable for webmail, as a whole. The industry needs to come five-year renovation of the property. host 40 pax in a roundtable setting or social media and normal Internet The redesign sees the enhancement 100 pax in a theatre setting. together for the destination to be recognised browsing. Event organisers who require as a badge of excellence in the MICE and continuation of the hotel’s colonial- higher bandwidth have the option to Peranakan heritage theme, and the over- The Secret Life of Trees industry, which in turn, will add value to our increase the bandwidth according to hauling of the hotel lobby, lobby lounge, Host delegates in this new outdoor business pitch in the destination. their requirements. all-day dining restaurant Ash & Elm and space nestled within the Secret Life 316 tower rooms and suites. Facilities of Trees, in Gardens by the Bay. The Janice Yee, director, include the grand ballroom, which can picturesque al fresco setting boasts un- sales and commercial seat 500 delegates in a theatre setting. It paralleled views of the Supertree Grove. development, can also be divided into three separate This intimate outdoor garden is ideal for SingEx Venues ballrooms with a seating capacity of 150 private functions and exclusive events Technological each in a theatre setting. for up to 120 pax in a standing cocktail changes will continue setting. M Social Keep your eyes peeled for a dramatic to disrupt the way we Millennium Hotels and Resorts has transformation during the daily 15-min- do business and our launched a new lifestyle hotel brand ute Garden Rhapsody light and sound industry will be no different. in the country with the opening of M show. It is when the Supertrees come We will use technology as an enabler to Social Singapore in Robertson Quay. alive in an exhilarating display of danc- enhance our events. We will keep abreast of Featuring a Philippe Starck-designed in- ing lights. trends while remaining sensitive to market terior, the 239-key has a mix of duplex- Chauffeur-driven garden cruisers can changes so that we provide holistic solutions style lofts and terraced rooms. Facili- be pre-arranged to ferry guests, in style, to our clients. Understanding their needs and ties include a lobby with self check-in to the venue. Event facilities like mobile challenges, then rethinking the way we do kiosks, a swimming pool, fitness centre, sound system and projection setup can business will be key. Hotel Vagabond and a communal restaurant-bar Beast also be arranged.

6 SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC

itcma day2 p06 Singapore RLKY New Viewpoint Sep15.indd 6 15/9/16 11:28 AM DAY 2

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Breed size: 390mm x 270mm Trim size: 380mm x 260mm Text size: 356mm x 236mm Destination: South Korea Planning well into the future Gangwon Province wants to leverage on Pyeongchang’s raised international profile to boost the entire region’s MICE capabilities straight after the conclusion of the Winter Olympics. By Paige Lee Pei Qi

Songjae Lim, manager of the interna- tional media relations team, Pyeongchang Viewpoints Organizing Committee for the 2018 Olympic and Paralympic Winter Games, What will you be doing differently agreed: “The games are giving Gangwon to help your business succeed in a great boost. (It is also an) opportunity to acquire and upgrade MICE-related the coming year? hardware, and raise the destination’s profile as a MICE city.” Yoonhae Chang, As Pyeongchang is the second Asian account executive, city after Japan to stage the 2018 Winter Pacific World South Olympics, Jung said: “We have benefit- Korea ted tremendously with all the publicity Pyeongchang the city is getting internationally. We are could be a new already seeing more international events unique destination that are interested (to come to) our city.” that showcases the true Jung added that two years ago, almost beauty of Korean nature. It will stand out all the events held in the province were since most have already been to Seoul. We domestic. However, with growing aware- will look at promoting meeting or incentives ness about the destination, international in Pyeongchang, especially during winter, to Alpensia Convention Centre clients now account for almost 40 per South-east Asians who come from tropical cent. Earlier in 2015, Gangwon won the countries with no snow. bid to host the Pan Asia Hash 2017, an yeongchang, the host of the Another MICE option is The Alpensia international running event. It is expected 2018 Winter Olympics, along Convention Centre, and it has a maximum to attract approximately 50,000 partici- Richard Suh, president, with Gangwon Province where seating capacity of 2,000 pax, in a theatre pants to Sokcho. Bosuk Tours it is located, have already setting, in the ballroom. According to the CVB, they intend to We intend to reach started planning for their fu- However, Jung said it has been “very bid for international events related to out more to new Pture after the games. Plans are underfoot challenging” when it comes to meeting re- nature and the environment as that will to establish the area as a convention city quests from large companies. For instance, match well with the region’s branding markets like the once the games come to a close. one wanted to hold a conferences in one on wellness. The latest statistics from the Middle East and According to the Gangwon Convention setting for more than 3,000 delegates. Korea Tourism Organization show that India. Over the last few & Visitors Bureau’s (GWCVB) assistant As such, she highlighted that the CVB Gangwon hosted 467 MICE events in years, we have started marketing team manager, Ji-Sun Jung, has plans to convert the indoor sporting 2014 and brought a total of 35,705 people to promote sales (to South Korea) more by even though Gangwon province has been venues into a convention centre to fit a to the region. participating in more roadshows there; we actively pursuing MICE clients since the target of 5,000 delegates after the Winter Apart from the fresh hard infrastruc- have been successful so far. establishment of the CVB in 2013, the Olympics. ture, accessibility to Pyeongchang will province has been mostly attracting in- “This will help to increase the appeal also be highly enhanced thanks to the centive groups and small meeting groups. of Gangwon as a serious city for busi- Winter Olympics. Pyeongchang, which Jung said: “With the games, we are ness, instead of a venue that is only for sits on the northern-most end of the Lim said: “This new transport mode able to increase and upgrade hotel facili- teambuilding and incentive activities,” country, is currently accessible via a two- will help to boost the appeal of the city. ties and also expand our MICE capacity she said. She also added that at least 70 hour car ride from the Incheon Interna- In the past, some may find that travelling by converting some venues into conven- per cent of MICE activities belonged to the tional Airport. to Pyeongchang is a bit far but the high tion centres after the games end.” incentive sector. However, construction is now under- speed train will take away this problem.” Currently, Yongpyeong Resort in While it will take at least three years to way for a new railway which will operate Also, Gangwon itself has both an inter- Pyeongchang is the largest venue in the remodel the building to convert it into a at a maximum speed of 250kmh. It will national gateway – Yangyang Internation- province for corporate gatherings. It has convention centre, Jung said that the ap- connect Alpensia Resort, the venue of the al Airport, which connects with 10 cities 2,446 rooms, and the Yongpyeong Dome peal of the city has already been boosted Olympics, with the capital city of Seoul in in China – and a domestic airport, Wonju which can accommodate 3,000 people. thanks to the games. under an hour. Airport, which offers flights to Jeju.

On the shelves

Daegwallyeong Sheep Farm Jeongseon Auraji Rail Bike Event organisers can treat their dele- Unique to the destination, the Jeong- gates to a breath of fresh air in a sprawl- seon Auraji Rail Bike combines biking ing farming landscape dotted with over along a railway and scenic views of 200 grazing sheep at the Daegwallyeong a valley and its surrounds. The ride Sheep Farm. Located in Pyeongchang, makes use of a 7.2km-long abandoned visitors can watch sheep shearing, expe- railway track that runs from Jeongseon’s rience sheep dogs working, feed lambs Auraji to Gujeol-ri. An easy activity, the and go on an interactive tour of a farm. ride is a continuous descent and moves at an average speed of 15kmh. Pyeongchang Baengnyong Cave Located in Gwangwon-do Province, InterContinental Alpensia Baengnyong Cave is a 1.8km-long, natu- Pyeongchang Resort Seamarq Hotel ral limestone cave located about 15km A mountainside resort in the Taebaek above sea level. The mouth of the cave mountains, InterContinental Alpensia faces the Donggang River and features Pyeongchang Resort offers a retreat that room can accommodate 1,300 delegates and amenities such as complimentary enormous stalactites, stalagmites and combines contemporary amenities with in a classroom setting. Wi-Fi and a infinity pool with panoram- flowstones that are estimated to be a classic European alpine design. ic views of the ocean. As for meeting fa- around 400 to 500 million years old. The 238-room property offers spec- Seamarq Hotel cilities, the grand ballroom – which can Delegates can listen to the sounds of tacular views and is located near an Located at Gyongpodae, Gangneung, be divided into two – can accommodate nature for a whole minute, in complete Olympic-class ski park, a 27-hole golf this Richard Meier-designed property is 500 guests in a theatre setting. In addi- darkness, while on the Dark Experience course and the Ocean 700 waterpark. being positioned as a “luxtige (luxury + tion, there are two smaller ballrooms programme. The cave has a maximum Meeting spaces are aplenty and there prestige)” hotel. Facing the vast Sea of which can seat 288 and 126 delegates in occupancy of 240 pax at any one time. are 13 rooms available. The largest ball- Japan, the five-star hotel has 149 rooms a theatre setting respectively.

8 SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC

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10489_CHR_TTG_IT&CMA_Sep 2016_DAY2selected.indd 1 2/9/16 16:37 Destination: Malaysia Boule/shutterstock City skyline of Kuala Lumpur city centre Viewpoints What will you be doing differently to help your business succeed in the coming year?

Zakaria Bakar, director of events, G Hotel Gurney & G Hotel Kelawai In 2017, we will be introducing a number of tour packages related to major events in Penang such as the Penang Hot Air Balloon Festival and George Town Festival and more. The packages will include two-way transfers between the event venue and hotel for MICE groups, lunch boxes, mineral water and light M’sia means business refreshments. We can also assist to pre- purchase entrance tickets, VIP tickets and The country’s MICE sector proves resillient against global economic setbacks other special arrangements. through improved air acess and active campaigning. S Puvaneswary reports Susan Yap, director of sales and marketing, nbound agents and suppliers in groups from Saudi Arabia year-to-date. emerging. “Indian organisers are asking The Westin Kuala Malaysia report positive growth in Adam Kamal, CEO at Olympik Holi- for interactive tours where delegates get arrivals from international markets days, observed increased interest from to participate rather than go on seat-in Lumpur such as India and the Middle East. Saudi Arabia, adding that insurance, coach tours, which was the preference in All this while, According to Kuala Lumpur banking and manufacturing sectors had the past,” he said. we have focused IConvention Centre, business levels in not been affected by the low oil prices. Adam revealed another trend where on individual hotel 1H2016 were impacted by the weaker And for the Indian market, Adam said Indian MICE organisers are opting for offerings. But with the oil and gas sector and the volatile global MICE business had picked up, thanks local event management companies to foreseeable increase in competition in 2017 economy. Despite this, the Centre in to improved air access between the two organise and execute gala dinner pro- from new properties coming on stream as 1H2016 hosted 353 events, with over countries and sales calls to metro and grammes, where in the past, the event well as refurbished properties, it will be worth 560,000 attending and an economic secondary cities in 2015 and 1H2016. team tended to be from India. leveraging synergy between sister properties contribution of over RM221 million On February 3, AirAsia X resumed To court more MICE business, Ma- under the group. This allows us to showcase (US$54,899,331). its Kuala Lumpur-Delhi route with four laysia Convention & Exhibition Bureau the diversified offerings that we can provide In 2H2016, the centre will be welcom- weekly services, a timely move as Ma- established its presence on China’s clients, in whichever local destination they ing numerous high-profile international laysia Airlines had halved its frequency leading messaging and social network may choose to have their event. events, such as the International Vessel on the same route since September app, WeChat, to position Malaysia as a Traffic System Symposium 2016 and 15th 1, 2015. Malindo Air became the first top-of-mind business events destination. Asian Oceania Congress of Neurology, airline to ply the Kuala Lumpur-Amritsar China continues to be among the top bringing the year’s attendance to an route, starting October 25, 2015, and the three markets for Malaysia, with 25 per tion the destination as a choice one for estimated 820,000. Penang-Trichy route from September 26, cent market share since 2011 in terms of business events. Agents handling Middle East inbound 2015. total delegate numbers for corporate and Incidentally the largest convention in reported improved business this year, Arokia Das, senior manager at Luxury incentive groups. Malaysia this year was held in Penang. partly because MICE groups are shying Tours Malaysia, noted: “For short flights, Over in the northern state of Penang, Qnet, an Asian direct selling company, or- away from the US and Europe, and Ma- LCCs provide savings that can be used the state government established the ganised its annual V-Malaysia conference laysia offers an affordable alternative. on the ground.” Penang Convention & Exhibition Bureau from May 3 to 7 and saw attendance from Saini Vermeulen, executive director, He said his company had seen a (PCEB) in January. The young bureau 15,000 distributors. The event was held Within Earth Holidays, said he had seen 25 per cent rise in Indian MICE busi- got to work quickly and rolled out the at The Subterranean Penang International a five per cent increase in the number of ness and shared that a new trend was Experiences Unfiltered campaign to posi- Convention and Exhibition Centre.

fit up to 600 people in theatre seating, a ments of clients. A choice of two routes efficiency and eliminates the need for On the shelves fully-equipped fitness centre, a heated are available, from Kuching Waterfront lamps to be replaced. swimming pool and a spa. to BCCK and from the Isthmus jetty up Best Western Premier Genting to the mouth of the Sarawak River. The Habitat Penang Hill Ion Delemen Sayang Sarawak catamaran The Habitat Penang Hill is a new Slated to open on November 1, 2016, Since early 2016, Borneo Convention Connexion Conference and eco-tourism attraction in Penang that Best Western Premier Genting Ion Dele- Centre Kuching (BCCK) has been op- Event Centre opened in January, a 10 minute scenic men will be the first international hotel erating a catamaran which can accom- UOA Hospitality in May expanded Con- walk from the top station on Penang brand in Genting Highlands, Pahang. modate up to 40 people in theatre style nexion Conference and Event Centre Hill. Attractions include a nature trail The 300-room property is a full-service on the lower deck and 30 people in (CCEC) by 4,645m2 to include an ad- that is wheelchair friendly, viewing plat- hotel comprising deluxe rooms as well cocktail arrangement on the upper deck. ditional two new ballrooms, 11 function forms offering 360-degree views of Pen- as one-, two- and three-bedroom suites. It is suitable for a variety of corporate rooms and a banquet hall. This brings ang and the islands of Langkawi in the Facilities include six F&B outlets, seven events. Packages and catering services the event facility in Kuala Lumpur’s distance, teambuilding activities involv- meeting rooms and a ballroom that can can be customised to meet the require- Bangsar South City to more than ing high and low ropes, tree climbing 18,580m2, comprising five ballrooms, experiences, and small meeting facilities 15 function rooms and three holding that can hold up to 60 people indoors rooms. CCEC is also linked to VE Hotel and 80 outdoors. For corporate groups & Residence, a four-star hotel with 337 having a half- or full-day programme at rooms and 90 fully-furnished serviced the attraction, F&B can be pre-ordered residences. from The Habitat Café.

The Kuala Lumpur Convention Centre The Ritz-Carlton, Kuala Lumpur The Kuala Lumpur Convention Cen- The 364-room Ritz-Carlton, Kuala tre recently installed the 6500 ANSI Lumpur relaunched in April 2016 with Lumens laser technology projector as vibrant, new looks and facilities, follow- part of its RM3.1 million (US$765,236) ing major renovations since its debut on investment to upgrade the audiovisual December 1, 1997. Among the changes capabilities in the venue’s 21 meet- is the removal of nine meeting spaces ing rooms. It produces high-definition on the first level to pave way for four (1080p) images. The projector’s new F&B outlets, leaving the hotel with From left: Sayang Sarawak catamaran and The Habitat Penang Hill eco-friendly design improves energy 14 rooms and one banquet hall.

10 SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC

itcma day2 p10 Malaysia_ynKY FINAL.indd 10 15/9/16 11:29 AM Destination: Australia Exponential growth rate Sydney, Gold Coast, Melbourne and Adelaide are feverently securing events, increasing its wealth of offerings, and sprucing up infrastructure to stay ahead of each other and the world. Rebecca Elliott reports bbofdon/shutterstock Viewpoints What will you be doing differently to help your business succeed in the coming year? Stuart Nettlefold, CEO, Business Events Tasmania (BET) BET is planning to increase its digital marketing presence; Sydney Harbour refine its international strategy, which includes a stronger international ccording to Penny Lion, how Sydney is evolving. It’s upgrading million annual boost to the Victorian Tourism Australia’s execu- its hotels, teambuilding and entertain- economy,” King said. focus within Asia (especially China) and New tive general manager events, ment offerings, and launching new in- As for Adelaide, it may be smaller Zealand; attend more China tradeshows; and “Australia is going through frastructure for meetings. Our job is to than its eastern counterparts, but the expand its Tasmanian Ambassador Program. a period of unprecedented ensure they know that there’s plenty of city is also reporting a successful year- These strategies will ensure BET continues to Ainfrastructure development, ensuring exciting new products coming online.” to-date, according to Adelaide Conven- develop and expand, (which will) lead to the venues, services and capacity meet de- Hot on the heels of Sydney is its tion Bureau (ACB) CEO’s Damien Kitto. securing of more high-yielding national and mand now, and in the future.” arch-rival, Melbourne. In the 2015/2016 “The biggest challenge for the ACB is international events. That’s certainly the sentiment that’s financial year, the Melbourne Conven- educating people on not only the devel- echoing across the nation. tion and Exhibition Centre (MCEC) opments and changes in infrastructure Leading the charge is Sydney with contributed A$959.4 million (US$731.6 the destination has recently undergone, Michael Matthews, CEO, the highly anticipated opening of the million) to the Victorian economy, ex- but also highlighting the convenience Canberra Convention International Convention Centre (ICC) ceeding all previous year-end results. and easy accessibility of the city.” Bureau Sydney, which CEO Geoff Donaghy says The venue staged 980 events during “We know that once experienced While continuing is on track for its scheduled opening of the financial year, including 86 national first-hand, visitors are ‘sold’ on Ad- to focus on our December 19. He added that the venue and international conventions, and elaide. These challenges brought about strengths as the has secured around 45 international 78 exhibitions that drew more than the Bureau’s, Adelaide… Be Surprised! nation’s meeting conventions which will be hosted be- 849,677 business events visitors – an campaign, which was borne from cli- place, we’re also looking tween the opening and 2022. increase of 17.4 per cent from the previ- ents constantly commenting they were to capitalise on the new Singapore Airlines “Some are as large as 8,000 and ous financial year. surprised and delighted with the desti- Wellington-Canberra-Singapore route that across all fields and industries. We’re MCEC’s chief executive, Peter King, nation’s offering once they experienced started on September 21, 2016. Direct air also working through 100 bids and has made no secret that the Centre it,” said Kitto. access through our new international airport expressions of interest with our Sydney has been turning away business due For the Gold Coast, the benefits to enables Canberra to target Asia-Pacific bureau,” he said. to the lack of space. Needless to say, the business events sector in the lead conferences, and also corporate and incentive Kristian Nicholls, general manager the approval to expand the Centre by up to the 2018 Gold Coast Common- business from Asia, particularly China. bidding, Business Events Sydney, said 70,000m2 – work commenced in June – wealth Games just keep on coming, his team is “charging” through 2016, was a very welcome announcement. said Anna Case, director of Gold Coast having already won 66 bids, bringing “MCEC’s expansion will deliver an Business Events. the total secured events to 149, which 80 per cent increase in revenue by 2022. “We’re currently experiencing an ex- “We’re now able to offer even more will take place between January 2016 (It will also) bring an additional 74,000 citing transformation on the Gold Coast venue and accommodation options, as and 2023. international visitors to Melbourne each as new infrastructure inject a renewed well as experiences, that have evolved “Many of our clients have not seen year, providing an estimated A$167 offering for business events,” she said. from the economic boost.”

rooms – designed by Steelman Partners – es ranging from aerial crossings and free Canberra Visitor Guide app On the shelves feature bespoke bedheads, local artwork falls to tree climbs and ziplines. Business events planners now have and natural wood finishes, along with Corporate groups are catered for with the assistance of a dedicated new app Four Points by Sheraton Sydney, The Star Entertainment Group’s custom- customised packages determined by the for planning an event in Canberra. Darling Harbour created The Cloud mattress topper. All organisation’s desired outcomes of the The free to download Canberra Visitor Four Points by Sheraton Sydney, Darling 600 rooms in the hotel are on track to be experience. Air-conditioned conference Guide offers planners key information Harbour unveiled a 3,700m2 of confer- completed by the end 2016. facilities and catering are also available. on the city’s offerings, including key ence space in June. Built at a cost of Discounted rates are available for groups sites, attractions, wineries and accom- A$250 million (US$187 million), the Beijing Capital Airlines and of four or more. modation. space comprises 21 meeting and break- Hainan Airlines out rooms, two pillar-less ballrooms with Beijing Capital Airlines will commence a total capacity of 1,800 theatre-style, flights between Shenyang and Mel- and an open air rooftop bar for outdoor bourne, via Qingdao, on September 30, events. 2016. Part of the HNA Group, the airline, Later this year, the hotel will welcome which only launched international its first guests to its new 25-storey tower services in 2014, will operate services to with 222 guestrooms, taking the hotel’s Melbourne three times a week. room inventory to 892. On November In addition, Sydney Airport welcomed 30, the property will be rebranded to a new Hainan Airlines service from Hyatt Regency Sydney. Changsha on September 17, and the popular Xi’an route also returned on Jupiters Hotel and Casino September 15. Both flights operate twice Jupiters Hotel and Casino on the Gold a week. Coast has unveiled the first of its refur- bished Superior Deluxe Rooms as part of Skypeak Adventures the hotel’s A$75 million (US$57 million) A new aerial adventure park, Skypeak transformation. Adventures, has opened on the outskirts Located on the fifth to 17th floors, the of Sydney, offering 80 different challeng- Four Points by Sheraton Sydney, Darling Harbour

SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC 1 1

itcma day2 p11 Australia-RLmyKY.indd 11 15/9/16 11:30 AM Destination: Vietnam A focus on old and new Highlighting the local culture and strengthening event expertise are some ways to move the country’s business events sector forward. Marissa Carruthers finds out how companies are doing just that

romoting Vietnam’s rich Nadezda Murmakova/shutterstock culture and heritage will help the business events sector thrive, but it is also crucial that venues are equipped Pwith competent manpower to meet spe- cialist needs and international standards for hosting events. A deeper understanding of the ben- efits of bringing corporate teams and clients together in one location cou- pled with growing consumer demand for new and unique products are key factors that have seen the market grow year-on-year, according to Matthew Fryar, general manager of Avani Hai Phong Harbour View. “(Business events) have allowed them to reach new consumers in envi- ronments where they may be trying to gain market presence,” he said. “Demand for holding international and domestic business events here will increase, provided we have a clear message of what unique experiences Vietnam can offer.” Aerial view of Cau Giay Park, west of Hanoi Utilising Vietnam’s culture and herit- age to attract business is an area that The Grand Ho Tram Strip excels in. It recently developed and launched tours breathtaking beauty and diversity as “We need to be mindful that as ahead.” exploring Vietnam’s natural, political well as its amazing history and culture demand increases, we need to be pre- In the last year, the industry noted and revolutionary history. are still largely unknown to many.” pared to (meet) international stand- a rise in the Asian market, while the Khanh Le, the company’s director And while there has been an increase ards especially as more international country’s booming business sector is of sales and marketing, said: “We are in venues catering to business events companies look to hold events in evident in improving hotel occupancy. in an area with some tremendous local and more organisations targeting the Vietnam,” he urged. In Ho Chi Minh City and Hanoi history. We are proud ambassadors for market, industry experts say Vietnam With the correct investment in specifically, five-star hotels are enjoy- Vietnam’s culture of hospitality.” is lagging behind other Asian countries resources and training, business could ing 60 to 78 per cent occupancy during The resort reported an increase in the when it comes to quality manpower and soon be booming in Vietnam. the week, compared with 40 to 60 per sector, with it hosting large scale con- expertise. Abt remarked: “If we consider that cent on weekends. Meanwhile, central certs, fashion shows, corporate events Abt said: “It is difficult to find profes- special events worldwide amount to Vietnam’s Danang and Nha Trang are and sports. sionals in our industry, and (opportu- about US$500 billion annually and it’s enjoying 95 to 100 per cent occupancy Yet, Felix Abt, founder and CEO of nities to) hire foreign experts are very still (showing strong growth), then due to the thriving MICE and leisure Top Team Vietnam, said: “Vietnam’s limited. Vietnam has huge untapped potential market.

ing insight into the development of the ing 360-degree views of the city and Viewpoints On the shelves city’s art scene as well as an overview ocean, fitness centre and spa with an of Vietnam’s history based on the per- outdoor swimming pool can also be What will you be doing differently Hanoi Street Food Walking Tour sonal experiences of artists who studied, found at the hotel. to help your business succeed in Viator offers a 2.5-hour discovery of fought, witnessed and documented th st the coming year? Hanoi’s Old Quarter’s historical sites major changes in 20 and 21 century VietJet and delectable bites. Accompanied by Vietnam. LCC VietJet will operate two more a guide, guests can stroll through the routes between Vietnam and Taiwan district and experience the exotic flavors Royal Lotus Danang by end-2016. The first will connect Robert Tan, co- A three-minute stroll from the beach, Hanoi with Taipei on a daily basis founder, Lac Hong of Vietnam when they sample fresh fruit and delicacies such as pork crepes. the 192-room hotel boasts Danang’s from October 30 while the second will Voyages largest conference hall, which can ac- launch on December 12, linking Ho We will focus on Somtum Der commodate more than 1,000 people. A Chi Minh City to Kaohsiung with five- Asian markets Launched in Bangkok in 2012, Som- fine dining restaurant, sky bar offer- weekly departures. as business is tum Der restaurant went on to garner improving especially international attention when its second from there. Europe venue in New York received a Michelin is lagging behind because of stagnant star. It now has a branch in Ho Chi markets and the (longhaul connections Minh City. involved). Focusing on the food of Isan, a region in northeastern Thailand, the restaurant’s menu also draws from Vi- Roger Baldwin, area director of sales etnamese and Laotian cuisines. Dishes and marketing, Minor Hotels Vietnam served include somtum (papaya salad), We are working on refining our hotel larb (minced meat spicy salad) and products to appeal more to the incentive grilled dishes usually offered in Thai market, particularly shorthaul destinations. restaurants around the world. Additionally, we are continuing to deliver the ‘wow’ factor to our clients with ease of Sophie’s Art Tour registration, personalised giveaways, and After a successful run in Ho Chi unique experiences such as Vespa rides in Minh City, Sophie’s Art Tour recently Hai Phong. launched in Hanoi. Tours offer intrigu- From left: Somtum Der, Ho Chi Minh City; Royal Lotus Danang

12 SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC

itcma day2 p12 Vietnam_yn-1KY FINAL.indd 12 15/9/16 11:32 AM Destination: Philippines Keeping the confidence The trade thinks MICE prospects look healthy despite being unsure of TPB’s next move. By Rosa Ocampo KieferPix/shutterstock

An aerial view of Manila Viewpoints What will you be doing differently to help your business succeed in the coming year?

Shan Dioquino David, president, Corporate International Travel and Tours We are developing new source markets from Eastern Europe and the Baltic States, among others. We are also open to joining organisations that will help us expand our reach and tap new businesses.

Arjun Shroff, managing director, Shroff International Travel Care Inc While we are exploring new he travel trade in the Philip- 10 per cent increase in MICE-assisted able to replicate the works of their more markets in Europe, the pines remains optimistic projects to 220 this year, up from 200 in experienced predecessors. Middle East and Asia-Pacific, we are also about the MICE sector but it is 2015. However, others are optimistic that refreshing current markets with new products currently awaiting plans from Wanda Teo, the new tourism secretary Teo will be on the right track. After all, and itineraries. the Tourism Promotions Board of the TPB, said in a press release that she had her own travel agency in Davao, T(TPB), following the early retirement of attention to MICE will be increased but Mindanao, and has been part of the Domingo Ramon Enerio III in August. did not go into specifics. What she did travel trade for 16 years. The former chief operating officer mention were tourism priorities such as Meanwhile, Hannah Paula Yulo, International Airport is getting more of the Department of Tourism (DoT)’s improving infrastructure, developing new director of sales & marketing at Paradise domestic and international flights. marketing arm, TPB, left after 36 years products, and promotions. Garden Resort Hotel & Convention Center Chan added that improving tourism of service. As of press time, it is not yet Teo did not reply to the TTG Show Dai- in Boracay, is cheerful about business infrastructure in secondary destinations known who will replace him. ly’s requests for an interview as of press prospects this year, noting that arrivals like Clark can make the difference in In an interview before his departure, time, but in a recent press conference she are good for new markets including the drawing MICE business into the Philip- Enerio said the country’s MICE brand said the It’s More Fun in the Philippines Middle East and India. pines. Fun Works will have to be tweaked. This campaign will “definitely” be changed in Khristinne Araneta, marketing man- It also bodes well for the country is because although the tagline works, mid-2017 to reflect the “new” Philippine. ager of Green Earth Tours and Travel in that local groups have formed their it also needs some explanation due to it This implies that the complementing Fun Cebu, said new and upcoming hotels own events, such as the group of travel being mistaken for another brand like Works campaign will also be changed. in secondary destinations, as well as agents who invested and are managing DreamWorks. A travel consultant requesting ano- projects such as the ongoing expansion of the Asia Premium Travel Mart (APTM), Enerio also mentioned that TPB will nymity is taking a wait-and-see stance, as the international airport in Cebu, added now in its second year, incorporating have to be re-invented because destina- she’s worried about the collective retire- to bullish MICE prospects. MICE, luxury travel and medical tour- tions like Davao, Cebu and Ilocos are ment of highly experienced high-ranking Vic Chan, general manager of Midori ism. forming their own convention and visi- officials at both the DoT and TPB. Clark Hotel and Casino, is positive that “It’s looking good and we’re getting tors bureaus, and pushing their respective Meanwhile, the general manager of Clark Freeport will get its fair share of the support of TPB,” commented Fe destinations. a luxury hotel hoped that the replace- business events as it has been attracting Abling-Yu, general manager of Arfel Regardless, Enerio said 2016 is a good ments, a number of whom have limited hotel, convention centre and integrated Travel and Tours, one of the organisers year for MICE, with TPB targeting a exposure in inbound tourism, would be resort investments. As well, Clark of APTM. The event was held in June.

Located a few hours overland complex in the Philippines, Kerry Sports On the shelves from Manila, the resort’s 150 rooms Manila at Shangri-La at The Fort has are housed in 18th-century buildings. more than 8,000m2 of available space. Las Casas Filipinas De Acuzar Facilities include the Hotel De Oriente Open 24/7, it can hold a range of events For a MICE venue straight out of the Convention Center, several plazas for such as teambuilding, company outings Spanish era, look no further than this events, a stretch of beach, and three or even a league tournament. heritage resort in Bagac, Bataan. The F&B options. A full range of sporting facilities property was built using authentic ar- Also try the resort’s traditional forms include the NBA-configured, FIBA chitectural pieces from different parts of of transport: kalesa or horse drawn specification basketball court complete with electronic scoreboards and seating the Philippines and were painstakingly carriage, jeepney and tram. Activities The District Boracay reconstructed. include the Filipino game mancala, cy- for up to 200 guests, squash and tennis cling, water sports and heritage shows. courts, a swimming pool, gym and spa. The District Boracay Hotel Celeste One of Boracay’s newest properties KidZania Manila What’s most delightful about this at Station 2, The District Boracay is a The facility is an interactive indoor edu- charming hotel, situated right in the luxury beachfront resort with 48 rooms. tainment centre built around realistic Makati CBD, is the 30 haute couture Its MICE facilities include a conference role-playing activities for kids aged four deluxe room and suites. Each stylish room that can be divided into smaller to 14. room features an eclectic European venues, and can hold 15 to 80 pax. Opened last year, KidZania’s 8,000m2 design which oozes a personality of its Other amenities include an outdoor of play space and numerous establish- own. swimming pool with jacuzzi, bar and ments in Bonifacio Global City is also Ideal for small MICE groups, the roof deck, two restaurants, a spa and open to corporate events after regular boutique property also boasts Italian fitness centre. operating hours. It offers corporate restaurant Lucia, a meeting room for packages such as teambuilding ses- up to 25 pax, and an open deck venue Kerry Sports Manila sions, special corporate affairs, product Las Casas Filipinas de Acuzar tram for up to 80 pax. Touted as the largest indoor sports launches, and family days.

SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC 1 3

itcma day2 p13 philippines RLKY.indd 13 15/9/16 11:35 AM 21-23 March 2017 Shanghai • China Shanghai Convention & Exhibition Center of International Sourcing The Leading International MICE Event In China 中国首屈一指的专业会议、奖励旅游、 会议和展览的商业和交流平台 For outbound, inbound, and domestic travel in China 汇聚了出境、入境及中国国内MICE

USD 170 million of Procurement Over 70 business, education and Value Generated On The Show Floor networking sessions 2016年展会预计将产生超过 超过70场商务, 教育和社交活动 美元1亿7000万采购价值

Over 440 Buyers from MICE, Association and Corporate Sectors 76% of Exhibitors Expect Orders 超过440名买家 (MICE，协会， After The Event 企业差旅) 超过76% 的参展商预期在2016年 展会结束一年内获取订单

80% Chinese to 20% Variety of Educational and International Buyers Networking Platforms for Exposure: 大比率 (80%) 的中国国内买家; 各种教育及交流平台的接触机会： 20%国际买家 Association Day Forums, Campfire Sessions, Destination Presentations, Media Briefings, Hosted Luncheon, Dinners and Cocktails, 400 Hosted Delegates Pre- and Post-Event Tours and more! 400名特邀买家及媒体享受全程 协会日会议论坛，专题讨论会，目的地推 介演讲会，媒体见面会，招待午宴，晚宴 招待的特邀权益 及鸡尾酒会，展前及展后旅游等活动！

BUYER 买家 EXHIBITOR 展商

The event was very successful. I met potential suppliers who gave detailed explanations It was the first time that we participated at IT&CM China and I felt that the 3-day event was about their products and I gained updated knowledge about their offerings. organised efficiently. I interacted with many professional Chinese and International buyers PT. Multi Holiday, Indonesia and media and look forward to developing my relationship with them in the future. Daimaru Matsuzakaya Department Store, Japan Rudy Techrisna Satyadi, Managing Director Li Meng Ying, Project Manager 这个展会给我们搭建一个很好的平台。这个平台有很多我们需要的供应商，也非常适 眼见为实。作为本次开幕典礼及欢迎晚宴的主办方，我们借此机会邀请有影响力的业 合我这一块业务的发展。 内人士前来参观我们的酒店，以及我们举办这种活动的能力。所以我相信这次合作会 深圳新景界国际会议展览有限公司 给我们带来巨大的惠宜。 吴立辉, 会议文化交流中心主管 上海宝华万豪酒店，中国 Johnnie Chen, 驻店经理

Buyers 买家 | Exhibitors 展商 | Media 媒体 Contact 联络方式: Scan This QR Code 扫描此二维持码 Follow Us On WeChat For The Latest Updates 关注我们的微信号 WeChat ID: ITCMCH To Learn More About Participating 已获取更多参展信息 For International Delegates 国际代表 Email: [email protected] | Tel: (65) 6395 7575 Hosting Programme For Buyers and Media Available. For Chinese Delegates 国内代表 为买家和媒体特设的招待计划现已开放申请。 Email: [email protected] | Tel: (86-10) 8522 7997

Supported By 支持单位: Onsite Technology Partner 展会科技伙伴单位:

Official Media官方媒体 : Profile: Buyers

I am attending with hopes to We are looking for partners establish new relationships for our events and hope we with potential vendors and can find solutions and con- reconnect with prior vendors crete proposals at IT&CMA such as CVBs, hotels, unique 2016. We have three major DMC options as well and (pro- events fixed for Asia in the viders of) CSR programmes. (coming) years: Greater Buddhist temple on the summit of Taung Kalat – Kristen Douglas, owner, Knect China Year 2015-2017, which volcano near Mount Popa, Myanmar My decision to attend as a Events, US began in 2015 in mainland buyer is driven by the re- China and concludes in Tai- Korea, Japan, Taiwan, Myan- quests I’ve received for three wan in 2017. Korea Year and mar, Hong Kong, Europe, and MICE projects in Asia in 2017 Thailand-Singapore Year are the US. (two incentives with 20 and planned for October 2017 to – Mario Anthony, group managing 45 guests and one conference October 2018. We also have director, Sidebound Travels, with 300 participants). I hope other events (underway) in the Bangkok to find the right partners and Philippines, Indonesia, Japan venues for these projects. I and China with side events am looking for hotels, special in Malaysia, Cambodia and venues, conference centres Vietnam. and DMCs. I’m looking for MICE and – Jof Calstas, secretary general, – Guenter Dull, event expert, group tours to Bangkok, ICOM, Switzerland CEO, owner, Dull Entertainment, Pattaya, Phuket, Krabi, Koh Germany Samui, Hua Hin. As a new participant at IT&CMA (want- I am interested in meeting ing) to promote Thailand more DMCs and hotels. Our pre- confidently, I am looking for ferred destinations are Japan, associates who are interested China, Thailand, Singapore, in building up a strong bond Malaysia, Australia and New and relationship for mutual Zealand. I had a very good growth and benefit. experience in Shanghai at – Kausik Kar, tour operator, Njoy Holidays, India This is our fourth participation IT&CM China and made good as a buyer at IT&CMA. We contacts, although much of I am looking for emerging consistently meet potential them were (China-centric). I MICE markets and products. IT&CMA is one of the best operators that could handle hope this time I can get some Besides that, I want to know MICE shows to me because I our bookings, especially for new contacts from other what is new in well-established am able to establish face-to- incentive groups in the Philip- countries. destinations in the Asian face contact with people likely pines. The event has helped – Marta Carod, incentives & us strengthen our relation- congress manager, Omniprex region and learn more about to influence purchasing deci- International, Spain the cruise market for MICE sions on conferences, con- ship with our suppliers. As a groups. IT&CMA is one of the gresses, seminars, receptions, company that has been in the longest existing tradeshows training courses, team building industry for the past 17 years, (For delegates) from Vietnam in Asia for the MICE market programmes, events, business we are always seeking to travelling for conferences, (and allows us) to meet new trips and meetings to be held develop packages that are not exhibitions, B2B meetings and suppliers and network with in different parts of Asia. This widely availble in the market. I incentive programmes, I am existing ones. The show is is, therefore, a unique oppor- look forward to meeting direct (considering products in) Thai- very well-organised and gives tunity for us to meet, present, operators that offer a different land, Singapore, China, Japan, opportunities for education network, and transact directly taste of its destination that South Korea and Australia. and networking. with international sellers. only we can offer in the Philip- I am looking for partners, – Joost de Meyer, chairman & CEO, – Leilani Agana, CEO, World Master pine market. service suppliers, new destina- First Incentive Travel, US International Travel, Philippines – Maria Cecilia de Guzman, sales tions, attractions, hotels, DMC, and marketing manager, Travel Warehouse, Philippines travel agents, etc. for my Mount Fuji, Japan future business. – Nguyen Duc Hoang, CEO, Hanoi Foreign Affairs Service Center, Vietnam

We are looking for unexplored destinations. There are many new places which are lacking in accessibility or infrastruc- Sidebound Travels is a unique ture, (leaving it up to) service and new module cross selling providers like hotels and trans- destinations to various mar- portation systems to come kets for MICE and leisure. I forward to serve the clients. am looking at contracting with – PP Khanna, partner, Advaita hotels and DMCs for South Events, India

SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC 1 5

itcma day2 p15 Buyers_redynredyn.indd 15 15/9/16 11:36 AM Marketplace

IMPACT Arena, Exhibition and Convention Center, Thailand The choice of our venues and facilities are second to none. Indoors or outdoors, for thousands or a selected few, IMPACT is your prime venue. Our five-star facilities with elegant settings and amenities will add prestige to your events and activities – big or small. At IMPACT, you will experience values and services beyond your expectations. We have 140,000m2 of flexible indoor space and over 150,000m2 of outdoor space, F&B catering services, and 13,000 car parking spaces. To ensure the success of events IMPACT also provides a one-stop solution that provides media arrange- ment, transportation, onsite support, and other value-added services. Official hotels are the 380-room Novotel Bangkok IMPACT hotel located in the heart of our venue, and 587-room Ibis Hotel, a trendy and popular three-star hotel. Between them, there are 55 meeting and function rooms, and two magnificent ball- rooms to suit your needs and provide a great ambience for delegates. Contact: [email protected] Carlson Rezidor Hotel Group, Singapore Carlson Rezidor Hotel Group is one of the world’s largest and most dynamic hotel groups. The group has 1,400 hotels both in operation and under development, spanning 115 countries and territories. The Carlson Rezidor portfolio includes these Banyan Tree Bangkok, Thailand global brands: Quorvus Collection, Radisson Blu®, Radisson®, Radisson RED, Park Banyan Tree Bangkok was the fourth property to be established by Banyan Tree Plaza®, Park Inn® by Radisson, and Country Inns & Suites By CarlsonSM. Hotels & Resorts, in January 2002. Located in Bangkok’s central business district on With Club Carlson for Planners, book an event at Carlson Rezidor hotels world- South Sathon Road, the hotel is just 40 minutes away from Suvarnabhumi Interna- wide, and rest assured that it will be well covered – from boardrooms to ballrooms, tional Airport. start to finish. Enjoy a range of amenities and services to ensure a successful meet- The facilities within the hotel provide the ultimate convenience for guests, which ing. As a Planner, earn Gold Points® and redeem your points for Free Award Nights, include a business centre, fitness centre, 12 meeting rooms and a swimming pool. gift cards, and more. Contact: [email protected] The award-winning Banyan Tree Spa and Banyan Tree Gallery can also be found on the property The 61-storey property is famed for its open-air rooftop Vertigo Grill and Moon Radisson Blu Plaza Bangkok’s meeting room Bar, which was converted from its original feature, a helicopter deck. Vertigo Grill is also the end point of the hotel’s annual Vertical Marathon, which raises funds for specific needs for local communities. Fukuoka Convention & Visitors Bureau, Japan Fukuoka is one of the largest cities in Japan and has a population of 1.5 million people. It has been growing rapidly as a commercial city in recent years to become a new MICE city and tourist destination, as an alternative to Tokyo and Kyoto. The city has flourished as a gateway for cultural and economic exchange with Asia since ancient times. It is easily accessible from other Asian countries. For example, it is less than one hour away from Busan and about 1.5 hours away from Shanghai by plane. Moreover, Fukuoka also has direct flights from Europe. All airport, seaport, and train terminals, as well as convention facilities, hotels, and shopping districts are located within a 2.5km radius of the city centre. All these can help in reducing the stress on MICE participants in terms of transit and wait times as they can efficiently spend time doing both business and sightseeing. There are also many tourist spots near Fukuoka for convention participants to visit includ- ing temples, shrines, hot springs, advanced technology plants, and do seasonal fruit picking. Contact: [email protected] Solaire Resort & Casino, Philippines Solaire Resort & Casino is an integrated destination resort set against the backdrop of scenic Manila Bay. Located a few minutes away from SM Mall of Asia, Solaire of- fers 800 luxury rooms, a 1,000 person column-free grand ballroom with a spacious pre-function area ideal for exhibitions, and a 2,000m2 meeting facility inclusive of 10 meeting rooms that have a capacity of between 20 and 150 persons. The integrated resort also boasts 19 diversified dining options, a state-of-the-art lyric theatre, and an 18,500m2 casino area with premium VIP salons, over 1,200 slot machines and 300 table games. Worldwide Cruise Associates, US New to Cruising? To find out more about holding your next event on a ship, visit us and our cruise line partner Celebrity Cruises at Booth D4. Worldwide Cruise Associates brings over 25 years of experience of providing suc- cessful cruises for the MICE industry. We have first-hand knowledge of the ships, the operators, their strengths and weaknesses. Our services also include the use of our operations department to assist you with the cruise programing, shore tours and transfers. Find out why we are the global leader when it comes to outsource cruise pur- chasing for the past 25 years. InterContinental Hua Hin Resort, Thailand Contact: [email protected] This year, InterContinental Hua Hin Resort will be introducing their new exten- sion, the BluePort Wing, which is located opposite of the existing Beach Wing. The Yeha Inc, South Korea BluPort Wing features 40 rooms, a restaurant, a bar and a pool, while the 325m2 Offered since 2008, Yeha Inc’s main tour programme is the Yeha daily bus tour that Grand Ballroom is attached to the VIP lounge and two breakout rooms, perfect for departs from the city. There are three different bus itineraries: West, East and South corporate buyouts. and. There are both English and Chinese tour programmes for foreign tourists. The property is located next to the BluPort Hua Hin Shopping Mall which is Yeha Inc is also a PCO and specialises in MICE groups, providing customised ser- scheduled to open on October 1, 2016, while the grand opening of the BluePort vice such as international meetings, incentive tours and conventions. The company Wing will be on October 29, 2016. also has an office in Seoul. Contact: [email protected] Contact: [email protected]

16 SEPTEMBER 28, 2016 • TTG SHOW DAILY IT&CMA AND CTW ASIA-PACIFIC

itcma day2 p16 Sellers RL.indd 16 15/9/16 4:30 PM Gallery

The value of face time By Eugene Tang

Ballyhoo Creative Consultancy Singapore’s Uuguru Travel China’s Benny Wang International League Against Epilepsy Kseven Industries Singapore’s Philomena Seet George Yeo Ireland’s Richard Holmes

Suzhou CITS’ Ding Hai Yang AFAIRS Exhibitions & Media India’s Vivek Shukla Pauwels Travel Events Belgium’s Wim Pauwels Lee Convention South Korea’s Joseph Park

Worldwide Incentives Consultants Singapore’s Air Traffic & Navigation Services South Africa’s Citruzz Incentives Netherlands’ Raphael Above: YS Travel Freddy Fan Volente Mckay ten Horn UK’s Yusuf Seedat

B2B Cambodia’s Eang Sokravy and Keness Travel Cambodia’s Sen Smart Solutions Consultants UAE’s Magdy Ibrahim All World MICE Italy’s Domenico Liantonio Nu Horizons Poland’s Katarzyna Mazur Sereyroath

SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific 1 7 Gallery Breaking par on the course, teein g off to success in business

Thailand Convention & Exhibition Bureau’s Jutarat Apiwattanikul and Orachorn Wongpan-ngam, Ministry of Information, Culture and Tourism Lao’s Phouthone Dalalom, and Thailand Convention & Exhibition Bureau’s Wiparat Tharateerapab and Takerngsak Chaiyakarn

18 SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific Breaking par on the course, teein g off to success in business By Eugene Tang

Novotel Bangkok Bangna’s Prasert Boonchu, Sakda Chatarsa, TTG Asia Media’s Darren Ng, IMPACT Exhibition Management Thailand’s Poramat Travel Golf Poland’s Michael Dabrowski and JW Marriott Waraporn Teeravarodom, Pichamon Deesamer and Sireethorn Poolsombat and Thailand Convention & Exhibition Bureau’s Apinantat Vajrabhaya Phuket Resort & Spa’s Papat Prajyabhorn Rungsansert, and TTG Asia Media’s Darren Ng

Asia Hotel Group Thailand’s Surapong Techaruvichit, Mida Airport Hotel Bangkok’s Suriya Songsomboon, Farscape Travel Greece’s Savas Kazantzides, Sunway Hotel Seberang Jaya Malaysia’s Rob Tan, Eventconnect. Rama Gardens Hotel Bangkok’s Nuntinee Chuachoowongse and PCL Hospitality Thailand’s Patom S’prayoon com Australia’s Steve Coombes, Accura Germany’s Martin Bruch and Heidrun Leber

TTG Asia Media’s Kong Yeean Leng, TravelPress South Korea’s JP Sho, TTG Asia Wana Consult Malaysia’s Wana and iconvention Services South Korea’s Media’s Darren Ng, Blacklane Singapore’s Wong Soon-Hwa and Bangpakong Seo Ha Lee Riverside Country Club Thailand’s Saowakon Kulprakarn Mixing business and pleasure with golf networking

TravelPress South Korea’s JP Sho, iconvention Services Mida Airport Hotel Bangkok’s Suriya Songsomboon, Rama South Korea’s Seo Ha Lee, TTG Asia Media’s Darren Ng and Gardens Hotel Bangkok’s Nuntinee Chuachoowongse and PCL Sunway Hotel Malaysia’s Rob Tan, Farscape Travel Greece’s Savas Kazantzides, Travel Blacklane Singapore’s Wong Soon-Hwa Hospitality Thailand’s Patom S’prayoon Golf Poland’s Michael Dabrowski and Eventconnect.com Australia’s Steve Coombes

SEPTEMBER 28, 2016 • TTG Show Daily IT&CMA and CTW Asia-pacific 1 9