Efficient Communication and Collaboration: in the Office, Home Office Or on the Road UNIFIED COMMUNICATIONS & COLLABORATION Easy Processes and Collaboration Support

Efficient communication and collaboration: in the office, home office or on the road UNIFIED COMMUNICATIONS & COLLABORATION Easy processes and collaboration support Corporate communication has undergone significant change. This development is driven by new applications, a wide variety of communication channels, an increased use of mobile end devices and a networked and globa- lised world. Companies require new tools enabling seamless communication and improved collaboration. Unified Communications & Collaboration (UCC) stands for the integration of communication in existing business processes and the respective company software used. Thanks to XPhone Unified Communications, this is easily possible today. Work processes can be simplified or entirely automated. Text messages, Mobile UC CTI Collaboration Fax Instant Messaging Presence Management Voicmail Strategic importance Advantages for the entire company Unified Communications & Collaboration is relevant When all communication tools in the office and on for the entire company and helps you to design your the road interconnect perfectly, this leads to short communication and collaboration efficiently and with response times, optimum availability and maximum ease. Regardless of how large your company is and efficiency – even when working in project groups what sector you are involved in: Computer Telephony distributed across different locations. Efficient com- Integration (CTI), Unified Messaging and Collaboration munication leads to better customer service as well services enable you to design individually coordina- as increasing employee satisfaction. XPhone UC 2011 is ted communication solutions oriented towards your the comprehensive solution for uniting communica- particular requirements. The increased commu- tion and processes. nication efficiency gives you decisive competitive advantages. On top of their outstanding functionality, XPhone solutions offer maximum“ flexibility: they easily adapt to our ever-changing ITC infrastructure. Holger Seidel, Business Unit Manager Logistics and Factory Systems at Fraunhofer Institute for Factory Operation and Automation IFF in Magdeburg, Germany THE RIGHT PLATFORM FOR YOUR COMPANY XPhone Unified Communications bundles all communication channels such as landlines, mobile phones, fax, voicemail, text messaging and instant messaging, augments them with presence information and integrates them in applications and business processes in line with the respective situation. Integrated Collaboration services also facilitate fast and smooth cooperation within the company. Applications IT security XPhone Unified Communications can be deployed as The use of state-of-the-art encryption technologies a complete UC system or as an independent CTI server, ensures that data and systems are protected from un- fax server, as a voicemail system, Auto Attendant or authorised access. XPhone uses single sign-on and TAPI server for augmenting existing PBX systems. secure Windows authentication mechanisms. Contact data – always available Scalability Contact data forms the basis of all communication. XPhone Unified Communications can be used Whether you are in the office, home office or on the for any size of company with the result that road, XPhone provides you with all of your company the solution always keeps pace with company contact data regardless of the respective data source. growth. A significant increase in users – when a new subsidiary is established, for example – is also easy to implement with XPhone UC 2011. Easy management All services are integrated in a platform where they can be managed centrally, even if various PBX systems or several locations are connected. User data and security groups can be transferred from your Active Directory. Fast ROI and low TCO XPhone is easy to operate, to administrate and can be data bases web services applications up and running company-wide within a short time. Significant simplification of communication and -in creased efficiency save time while streamlining the Open architecture processes in your company. The many opportunities This solution avails of open interfaces which means offered by Collaboration also help to reduce travel that it can be used independent of specific manufac- expenses. An investment which swiftly pays off. turers and across various platforms. XPhone integrates seamlessly in your IT and telco landscape. COMPUTER TELEPHONY INTEGRATION More productivity and convenience in communication Computer Telephony Integration (CTI) means combining the IT and telco world to form an efficient communication system. In the form of XPhone Unified Communications, you can avail of extensive CTI functions wherever they are needed. FAVORITES CONTACTS Frequently-used contacts can Access all associated be stored here and grouped address sources PROCESS MANAGEMENT FAX, VOICEMAIL & TEXT MESSAGES Presence status automatically All news at a glance synchronises with itself with a calendar or can be changed manually INTEGRATED BROWSER INFO MANAGER Applications can be integrated Displays all missed calls, voice directly into the client messages and faxes CALL JOURNAL CALL CONTROL Records all incoming and Convenient phone operation XPhone Client for Window view full size outgoing calls and information on the caller Compact view Client for Windows Web client for Mac, Linux or home offices The XPhone UC Commander is the Windows client The XPhone UC Web Web client also supplies extensive which provides you with extensive telephony func- telephony functions via the Web browser. For examle, tions, Unified Messaging and Collaboration services employees working from home, Mac and Linux com- in its capacity as a central interface. You can see puters or even PCs on which no applications can be your colleagues‘ presence and call status as well as installed can be easily integrated in the company‘s manage your own availability. communication structure and access all contacts via XPhone Virtual Directory. XPhone enables you to make phone calls at the computer simply at a click of the mouse. Your office All contacts to hand phone or mobile immediately sets up the requisite Both of these clients allow users to access all their connection. And it‘s equally convenient to accept contact data, regardless of whether it is saved lo- calls, transfer calls or set up telephone conferences. cally or centrally. Instead of searching for phone Callers are identified as soon as the phone rings and numbers in various programmes and directories, an information window supplies all of the key infor- contacts can be retrieved from all of the data mation on the respective caller – including a photo. bases connected. Simply enter the contact‘s name, company or department and call them directly at a Up to five end devices can be managed using UC click of the mouse. Various phone number formats Commander. All phone calls and missed calls are are automatically recognised, so no data conversion is documented in the call journal, even when your required. computer is switched off. INTEGRATION IN E-MAIL, CALENDAR ETC. Microsoft Office XPhone integrates seamlessly in the Microsoft Office user interface and uses the existing Outlook contacts. At a click of the mouse, users can make phone calls, write text messages or send faxes from Outlook. Incoming faxes and voicemails are supplied by e-mail. Furthermore, the Outlook calendar is linked with XPhone with the result that appointments automatically manage presence status and availability. In Microsoft Office 2010/2013, your colleagues‘ presence and telephony status is shown directly in the e-mail client. IBM Lotus Notes Tobit David XPhone can also be seamlessly integrated in the Lotus Tobit David can also be easily extended to include Notes user interface. Here too, efficient communi- numerous communication functions. Office phones cation functions such as CTI, transmission of faxes and can be managed directly from the David user in- text messages are available. Incoming faxes and voice- terface. In the case of incoming calls, the David mails are supplied by e-mail. Appointments in the contact mask can be opened thereby supplying all of Lotus Notes calendar also automatically manage the information on the caller directly on the screen. presence status and therefore availability. Incoming faxes and voicemails are also supplied by e-mail in Tobit David. Intuitive, transparent, easy-to-use. Christian Czech,“ Business Unit Manager Networks at Stahlgruber GmbH in Munich, Germany MOBILE EMPLOYEES Equally communicative on the road or in the office XPhone offers two efficient solutions making communication on the road just as convenient as in the office. Each mobile employee benefits from the XPhone UC Web and XPhone Mobile Control solutions. For all mobile end devices All contact data available on the road XPhone UC Web is the platform-independent solution You have access to company-wide or personal for integrating mobile employees. Via a Web-based addresses and customer information when on the user interface specially optimised for mobile end road, even though the data is not saved on the mobile devices, practically any smartphone can be safely end device. Communication is via a secure direct integrated in the company‘s communication envi- connection to the XPhone server. ronment. All that is required is a mobile phone with Internet access and a Web browser. No additional Perfectly integrated software is installed on the mobile phone. The One Number Service enables you to make phone calls on your smartphone

Load more