Efficient Communication and Collaboration: in the Office, Home Office Or on the Road UNIFIED COMMUNICATIONS & COLLABORATION Easy Processes and Collaboration Support

Efficient communication and collaboration: in the office, home office or on the road UNIFIED COMMUNICATIONS & COLLABORATION Easy processes and collaboration support

Corporate communication has undergone significant change. This development is driven by new applications, a wide variety of communication channels, an increased use of mobile end devices and a networked and globa- lised world. Companies require new tools enabling seamless communication and improved collaboration. Unified Communications & Collaboration (UCC) stands for the integration of communication in existing business processes and the respective company software used. Thanks to XPhone Unified Communications, this is easily possible today. Work processes can be simplified or entirely automated.

Text messages, Mobile UC

CTI

Collaboration Fax

Instant Messaging

Presence Management Voicmail

Strategic importance Advantages for the entire company Unified Communications & Collaboration is relevant When all communication tools in the office and on for the entire company and helps you to design your the road interconnect perfectly, this leads to short communication and collaboration efficiently and with response times, optimum availability and maximum ease. Regardless of how large your company is and efficiency – even when working in project groups what sector you are involved in: Computer Telephony distributed across different locations. Efficient com- Integration (CTI), Unified Messaging and Collaboration munication leads to better customer service as well services enable you to design individually coordina- as increasing employee satisfaction. XPhone UC 2011 is ted communication solutions oriented towards your the comprehensive solution for uniting communica- particular requirements. The increased commu- tion and processes. nication efficiency gives you decisive competitive advantages.

On top of their outstanding functionality, XPhone solutions offer maximum“ flexibility: they easily adapt to our ever-changing ITC infrastructure. Holger Seidel, Business Unit Manager Logistics and Factory Systems at Fraunhofer Institute for Factory Operation and Automation IFF in Magdeburg, Germany THE RIGHT PLATFORM FOR YOUR COMPANY

XPhone Unified Communications bundles all communication channels such as landlines, mobile phones, fax, voicemail, text messaging and instant messaging, augments them with presence information and integrates them in applications and business processes in line with the respective situation. Integrated Collaboration services also facilitate fast and smooth cooperation within the company.

Applications IT security XPhone Unified Communications can be deployed as The use of state-of-the-art encryption technologies a complete UC system or as an independent CTI server, ensures that data and systems are protected from un- fax server, as a voicemail system, Auto Attendant or authorised access. XPhone uses single sign-on and TAPI server for augmenting existing PBX systems. secure Windows authentication mechanisms.

Contact data – always available Scalability Contact data forms the basis of all communication. XPhone Unified Communications can be used Whether you are in the office, home office or on the for any size of company with the result that road, XPhone provides you with all of your company the solution always keeps pace with company contact data regardless of the respective data source. growth. A significant increase in users – when a new subsidiary is established, for example – is also easy to implement with XPhone UC 2011.

Easy management All services are integrated in a platform where they can be managed centrally, even if various PBX systems or several locations are connected. User data and security groups can be transferred from your Active Directory.

Fast ROI and low TCO XPhone is easy to operate, to administrate and can be data bases web services applications up and running company-wide within a short time. Significant simplification of communication and- in creased efficiency save time while streamlining the Open architecture processes in your company. The many opportunities This solution avails of open interfaces which means offered by Collaboration also help to reduce travel that it can be used independent of specific manufac- expenses. An investment which swiftly pays off. turers and across various platforms. XPhone integrates seamlessly in your IT and telco landscape. COMPUTER TELEPHONY INTEGRATION More productivity and convenience in communication

Computer Telephony Integration (CTI) means combining the IT and telco world to form an efficient communication system. In the form of XPhone Unified Communications, you can avail of extensive CTI functions wherever they are needed.

FAVORITES CONTACTS Frequently-used contacts can Access all associated be stored here and grouped address sources

PROCESS MANAGEMENT FAX, VOICEMAIL & TEXT MESSAGES Presence status automatically All news at a glance synchronises with itself with a calendar or can be changed manually

INTEGRATED BROWSER INFO MANAGER Applications can be integrated Displays all missed calls, voice directly into the client messages and faxes

CALL JOURNAL CALL CONTROL Records all incoming and Convenient phone operation XPhone Client for Window view full size outgoing calls and information on the caller

Compact view

Client for Windows Web client for Mac, Linux or home offices The XPhone UC Commander is the Windows client The XPhone UC Web Web client also supplies extensive which provides you with extensive telephony func- telephony functions via the Web browser. For examle, tions, Unified Messaging and Collaboration services employees working from home, Mac and Linux com- in its capacity as a central interface. You can see puters or even PCs on which no applications can be your colleagues‘ presence and call status as well as installed can be easily integrated in the company‘s manage your own availability. communication structure and access all contacts via XPhone Virtual Directory. XPhone enables you to make phone calls at the computer simply at a click of the mouse. Your office All contacts to hand phone or mobile immediately sets up the requisite Both of these clients allow users to access all their connection. And it‘s equally convenient to accept contact data, regardless of whether it is saved lo- calls, transfer calls or set up telephone conferences. cally or centrally. Instead of searching for phone Callers are identified as soon as the phone rings and numbers in various programmes and directories, an information window supplies all of the key infor- contacts can be retrieved from all of the data mation on the respective caller – including a photo. bases connected. Simply enter the contact‘s name, company or department and call them directly at a Up to five end devices can be managed using UC click of the mouse. Various phone number formats Commander. All phone calls and missed calls are are automatically recognised, so no data conversion is documented in the call journal, even when your required. computer is switched off. INTEGRATION IN E-MAIL, CALENDAR ETC.

Microsoft Office XPhone integrates seamlessly in the Microsoft Office user interface and uses the existing Outlook contacts. At a click of the mouse, users can make phone calls, write text messages or send faxes from Outlook. Incoming faxes and voicemails are supplied by e-mail. Furthermore, the Outlook calendar is linked with XPhone with the result that appointments automatically manage presence status and availability. In Microsoft Office 2010/2013, your colleagues‘ presence and telephony status is shown directly in the e-mail client.

IBM Lotus Notes Tobit David XPhone can also be seamlessly integrated in the Lotus Tobit David can also be easily extended to include Notes user interface. Here too, efficient communi- numerous communication functions. Office phones cation functions such as CTI, transmission of faxes and can be managed directly from the David user in- text messages are available. Incoming faxes and voice- terface. In the case of incoming calls, the David mails are supplied by e-mail. Appointments in the contact mask can be opened thereby supplying all of Lotus Notes calendar also automatically manage the information on the caller directly on the screen. presence status and therefore availability. Incoming faxes and voicemails are also supplied by e-mail in Tobit David.

Intuitive, transparent, easy-to-use. Christian Czech,“ Business Unit Manager Networks at Stahlgruber GmbH in Munich, Germany MOBILE EMPLOYEES Equally communicative on the road or in the office

XPhone offers two efficient solutions making communication on the road just as convenient as in the office. Each mobile employee benefits from the XPhone UC Web and XPhone Mobile Control solutions.

For all mobile end devices All contact data available on the road XPhone UC Web is the platform-independent solution You have access to company-wide or personal for integrating mobile employees. Via a Web-based addresses and customer information when on the user interface specially optimised for mobile end road, even though the data is not saved on the mobile devices, practically any smartphone can be safely end device. Communication is via a secure direct integrated in the company‘s communication envi- connection to the XPhone server. ronment. All that is required is a mobile phone with Internet access and a Web browser. No additional Perfectly integrated software is installed on the mobile phone. The One Number Service enables you to make phone calls on your smartphone using the company‘s PBX system where only your office number is displayed. For in-company calls, simply dial the extension number (e.g. 205). Users can see their colleagues‘ presence and call status as well as manage their own availability. You have access to your call journal and can change your presence status and call forwarding functions for your office phone at any time.

sms SENDING TEXT MESSAGES FROM THE COMPUTER

XPhone Unified Communications integrates text messages in company communication and work processes while enabling you to send text messages from your computer, directly from Outlook, Lotus Notes or the XPhone client. Text messages can be sent to one or more recipients, whereby you can specify the transmission time. Templates such as callback requests support efficient working methods and swift communication. Transmission can be via a mobile phone gateway or Web-based text message provider. CTI SOLUTION FOR MOBILE END DEVICES

More functions for Android & BlackBerry Central Mobile Device Management XPhone Mobile Control is an innovative solution for With its intelligent security concept, integrated Computer Telephony Integration for Android and Mobile Device Management enables central manage- BlackBerry smartphones. Apart from the functions ment of users and end devices as well as company- offered by XPhone UC Web, XPhone Mobile Control wide “Over-the-Air” software rollout. The system also enables comprehensive CTI control of mobile end enables mobile end devices to be added, activated, devices already familiar from classic office phones. locked and removed at any time. In the case of incoming mobile phone calls, the user receives a caller pop-up on his mobile and on his XPhone UC Web PC supplying all of the key details of the respective caller. Mobile phone calls can also now be integrated •• Access to all colleagues‘ contact information, in the work processes and applications. Your presence call history and presence information status automatically changes when you are in a call •• Change your own presence status on your mobile: your colleagues see a “Busy” symbol. •• Forwarding for the office phone control •• One Number function One solution – many advantages •• Extension dialling Contacts no longer need to be transferred into the mobile phone book; all calls – whether landline or mobile – can be followed up in the call journal. XPhone UC Mobile Control means that employees XPhone Mobile Control without a landline can also benefit from all of the advantages offered by CTI. This saves time and money, •• All functions of XPhone UC Web and ensures that no query is missed – even when you •• CTI control of mobile telephones spend a lot of time on the road. •• „Busy“ status during mobile phones calls •• Caller ID with pop-up window and real- Safe access to your data time access to contacts within the company Access to company data, even using personal end de- •• Synchronisation of the mobile vices, is encrypted and in real time. No company data and CTI client call journal is saved locally on the end device which means that •• Parallel signaling of landline calls personal and business data are clearly separated. In •• Integrated Mobile Device Management the event of loss of the device, access can be easily •• Intelligent battery management and swiftly blocked by the administrator. OPTIMISING WORK PROCESSES Efficient communication tools available everywhere

The solution can be integrated in numerous applications. Various applications can also be integrated in the XPhone UC Commander, thereby linking many standard tasks with telephony in a practical manner. This improves efficiency and facilitates communication – advantages which are swiftly reflected in increased customer and employee satisfaction.

Microsoft CRM 2010 with telephony and presence integration

Actions and applications can be launched and caller data transferred.

Integration in your applications XPhone Unified Communications can extend your individual applications or sector-specific solutions. For example, customer data bases (CRM), ERP or help Designing processes desk solutions can be extended and many standard A wizard for connecting applications helps you to tasks linked practically with telephony. Applications design individual work processes. Many local and can be started automatically, caller data transferred hosted applications can be integrated. Applications and documents (letters, faxes, e-mails), notes or can be connected individually by employees or appointments easily generated. This saves time, helps centrally by the administrator which means that your employees to concentrate on what is important individual users do not necessarily need to make and avoid errors when recording data. any adjustments. Connection of a Web route planner or an automatic search for a hotel in the caller‘s Hotkey control vicinity are only two examples of how XPhone UC Hotkey control makes it possible to make phone calls provides users with optimum support in everyday from practically any application or Web site. Simply communication. make calls at a click of the mouse by selecting the phone number and pressing the key combination (hotkey), e.g. [ALT]+[F12]. Selected examples of integration:

•• Microsoft Dynamics CRM •• Microsoft Dynamics NAV •• DATEV pro •• ABAS ERP and more SENDING AND RECEIVING FAXES DIRECTLY AT THE COMPUTER

The efficient and easy-to-operate fax solution enables faxes to be sent and received directly at the computer as well as integrating in groupware systems such as Outlook, Lotus Notes and even in many other business applications.

Receiving faxes Faxes can be sent to a central inbox or via a personal fax extension as TIFF or PDF files to an e-mail inbox or the UC Commander. Incoming faxes can also be automatically directed to a fax device or printer and printed out immediately.

Sending faxes Faxes are just as easy to send as e-mails and can be extended to include other documents using the Drag & Drop function. This can be done via the e-mail client, the UC Commander or from any print-enabled Windows application. Fax merges from Microsoft Word are also possible. Transmission can be scheduled and cost-optimised.

XPhone fax editor with live preview Cover page editor and live preview An Editor enables the creation of individual fax cover pages which can be made available centrally Paperless working methods to all users via the XPhone server. Thanks to the live Paperless working methods are efficient as well as preview feature it is possible to check the exact lay- conserving resources. XPhone supports long-term out prior fax transmission. Recipients can be added archiving in PDF/A format. Accordingly, faxes no manually or from all linked address books. longer need to be filed in paper form. An editor allows users to include stamps, comments Interaction with third-party applications and highlighted passages in fax documents. These Faxes can be sent via any e-mail or fax gateway. are imprinted on the document on saving after Transmission via document management systems or which it can not be altered (e.g. a stamp indica- file API is also possible. A File API allows incoming ting the appropriate date of entry). The original messages to be passed to third-party systems, e.g. a incoming document is also archived on the XPhone document management system. server. COLLABORATION Collaboration made easy

XPhone Unified Communications offers you remote access to your colleagues‘ computers and the possibility to share screen content. This facilitates collaboration and enables you to provide swift support. Travel costs can be signifi- cantly reduced and efficiency increased thanks to faster decisions.

Screen sharing and remote access This function allows you to transfer your screen to colleagues in a fast and uncomplicated manner. You can also request access to another screen. You can As of Windows Vista transfer mouse and keyboard control, change the direction of the monitor and interrupt transfer at Online meetings, conferences and training sessions any time. XPhone supports work processes involving The Instant Meeting product offered by FastViewer can several monitors. Encrypted transfer of screen content be integrated seamlessly in XPhone. You can initiate ensures safe collaboration. The XPhone UC Comman- online meetings, interactive Web conferences or on- der is all that is required for using the screen sharing line training sessions involving up to 100 external function. And no additional software needs to be participants directly from XPhone. And you can con- installed at the workstation. tinue to use existing FastViewer licenses with XPhone.

INSTANT MESSAGING Real-time communication around the world

In-company Instant Messaging (chat) enables real-time communication, even across individual departments and locations. With XPhone, you can always be certain that your messages are read immediately and that you will receive answers practically in real time – ensuring fast responses as required in everyday business applications. Instant Messaging is therefore the perfect addition to your communication tools. PRESENCE MANAGEMENT & AVAILABILITY Optimum availability for perfect customer service

Turbo-charge your internal communications: thanks to powerful presence features, you can keep an eye on your team members‘ availability and provide reliable information to your customers.

See team members‘ presence status Who‘s at their desk? On a business trip? On vacation? Away from their desk for a moment? You can retain an overview even if you don‘t all work in the same team or in the same office. The presence status feature also indicates when a user is on the phone. This saves time-consuming attempts to call them as well as dispensing with undesirable interruptions.

Define individual presence status The presence status to be used and shown can be specified for entire companies or departments or even for individuals. Thanks to XPhone Unified Communi- cations, each user can also freely define their own presence status. A real solution for business clients. Presence status automatically synchronises with your calendar and can be changed at any time manually. Synchronise with the calendar The best solution is one which requires you to do nothing! That‘s why XPhone automatically updates your presence status and synchronises with your Automatically the appropriate presence status Outlook or Notes calendar entries. With the result that The presence system detects when PCs are switched presence status is always up to date and your call for- off or currently not in use. Calls are then forwarded warding function and the corresponding voicemail to the voicemail function or a representative, for ex- greetings are automatically activated and deactivated. ample. And all of this happens automatically without requiring you to even think about it!

Desktop Sharing complies with our customers‘ requirements “ for efficient collaboration regardless of their location. Simon Smith, Senior Product Manager for Key Accounts at Swisscom (Switzerland) AG INTELLIGENT VOICEMAIL Perfect service when you are not available

The voicemail system ensures that customers still feel well-supported even when you are out of the office. Perhaps you are on vacation. Or it‘s a public holiday. Or the caller is calling from another country. The system will automatically play the right greeting for every situation – and your employees won‘t have to do a thing.

Admin front-end for configuring voicemail greetings

E-mail with an integrated player for listening to messages

More than merely recording messages Central or personal The voicemail automatically synchronises with your Greetings can be managed centrally, assigned calendar, knows holidays and bank holidays, and company-wide and supplemented to include routing always presents the appropriate message of options. Your employees can avail of up to nine per- optimum studio quality without requiring you to sonal greetings. To get started more quickly, simply handle it. When calls are received from abroad, use our professionally recorded generic greetings. the message is automatically played into the corresponding language. The voicemail system even knows Voicemail recorder: recording made easy your office hours. Voicemails are sent to you as WAV The integrated Web front-end makes it easy for you: files by e-mail or can be retrieved by phone, mobile now, you can effortlessly record, test and activate new or PC. The system notifies you of new messages by greetings – or simply upload a finished .WAV file. MWI on the phone and – if you are on the go – by text message enabling you to return calls without delay.

Greetings for every occasion:

Presence-controlled: •• Based on the current status •• Automatic activation / changeover •• With estimated time of return, if desired

Time-controlled: •• Company-wide outside office hours •• By time of day: Good Morning, Good Afternoon, ... •• Central special greeting for all voicemail boxes, e.g. on public holidays

Phone number-controlled: •• Special greetings for certain phone numbers •• Greetings for callers with certain country codes TEAM WORKPLACE & SWITCHBOARD Perfect service in the switchboard, teams and departments

XPhone Team Panel represents an efficient and professional operator console for your switchboard, individual departments (e.g. sales or service hotline) or for selected employees. Even when accepting calls, you can see whether the respective party is available, has an appointment or is already on the phone, and are always capable of providing reliable information.

Calls can be accepted at a click of the mouse or forwarded to the respective participant or his/her representative. It is also possible to pick up calls, send text messages, Instant Messages or e-mails. Customers and partners therefore receive a friend- ly welcome and assistance as soon as calls are accepted.

AUTOMATIC MESSAGE AND TRANSFER SYSTEM Relief for your switchboard

XPhone UC Auto Attendant is an automatic message and switchboard system with professional greetings of high audio quality. Routine tasks such as transferring to the specialist department can be handled by the Auto Atten- dant (“Press 1 for Service”). This relieves the switchboard while improving the service for callers at the same time. Multilevel and linked voice menus with multilingual greetings can be easily generated and adapted to individual requirements.

For any size of company Part of the overall solution or stand-alone The Auto Attendant is easy to set up and administrate XPhone UC Auto Attendant can be used as a stand- via a convenient Web interface. Up to 20 Auto Atten- alone solution or in combination with other XPhone dants accept calls in parallel. Enabling companies of UC components. any size to achieve a professional image. OPEN ARCHITECTURE AND NETWORKING Easy installation and central administration

The XPhone UC Server software integrates all Unified Communications services in your ICT system infrastructure and is entirely flexible – whether you‘re connecting ten workstations or thousands of them. All renowned ISDN and IP PBX systems are supported. Perfect contact data integration and an independence from existing IT and telco infrastructure offer you long-term investment security. XPhone UC can even be used across locations – even if each location has a different PBX system and they are not interconnected.

Groupware Applications Microsoft Exchange Lotus Domino CRM Management ERP Active Directory Internet Vertical solutions CSV Windows authentication

Contact data Outlook SSL Notes ODBC LDAP

Cloud services Google Apps for Business Das Telefonbuch Deutschland ETV Telefonbuch Schweiz

PBX system(s)

PBX systems supported Aastra, Agfeo, Alcatel-Lucent, Auerswald, Avaya, Cisco, Deutsche Telekom, Ericsson-LG, Innovaphone, NEC, Nortel, Panasonic, Siemens, Teldat (elmeg) and more ...

Rapid start-up The server platform is very easy to install and manage: a wizard ensures fast and smooth installation. You Easy to configure can roll out the client software with proven MSI Finished configuration profiles for, say, client settings deployment tools. User data and the existing user can be assigned to an unlimited number of users, rights concept can be imported from the Active making it easy to manage user rights and painless to Directory using the connector supplied, enabling a modify them later on. At the same time, individual single sign-on for your users. Or the administrator can users can be given special rights to tailor the solution manually create users or load the data via an import exactly to their current needs. interface. Rights Management Centralised management XPhone UC 2011 avails of intelligent Rights Manage- The Web front-end manages users, licenses and all UC ment enabling detailed specification of the functions services centrally from a single interface. This mini- (e.g. Presence Management) and services (Collabora- mises the workload for your administrator, even if tion) which can be used by individual users or user several offices are connected. groups.

This solution integrates seamlessly with all kinds of ICT infrastructures. “ It‘s amazingly easy to administer! Stefan Kuchar, Deutsche Telekom Technischer Service GmbH BUYING XPHONE UNIFIED COMMUNICATIONS 2011 Simple and modular license model

XPhone Unified Communications has a modular licensing model. This allows you to selectively purchase XPhone licenses for the services you require within your company.

Platform for all services and connection to telecommunications systems

Centrally access distributed enterprise contacts XPhone Virtual Directory 2011 is a meta-directory service that accesses your organisation‘s personal and central contact data bases, standardises the data and provides it via LDAP (Lightweight Directory Access Protocol). The solution extends your XPhone UC server platform and enables your employees to securely access your entire contact data base via the XPhone UC Web and and smartphone interfaces. XPhone Virtual Directory is also suitable for other LDAP-enabled systems and applications such as system phones and PBXs.

For details, please visit www.xphonevirtualdirectory.com Supplied by:

C4B Com For Business AG Gabriele-Münter-Straße 3-5 D-82110 Germering © C4B Com For Business AG. All rights reserved. Subject to modifications and errors. Germany Depending on the PBX and IT applications used, some of the features described may not be available or may only available to a limited extent. XPhone is a registered trademark of C4B Com For Business AG. All the hardware and E-mail: [email protected] software names used above are the registered trademarks and/or trading names of their respective vendors. Internet: www.c4b.de As of 01/2013.