Airports Throughout Europe and Africa
Total Page：16
File Type：pdf, Size：1020Kb
WorldtracerImportant UIS SUMMER 2014 Poster inside AIRLINE GROUND AGS SERVICES www.ags-airlinegroundservices.com GROWTH AN WHAT DO LCCS OUTSOURCING DEVELOPING IN THE ASIAN OVERVIEW WANT FROM AND FACILITIES ROUTES IN A FAST- MARKET OF ISAGO GROUND HANDLERS? MANAGEMENT MOVING WORLD From XS to XXL. Fraport provides the perfect service tailored to every plane. Every airline customer is unique – and should expect customized service. A ground handling partner with years of experience and expertise, Fraport AG knows exactly what each airline needs. Together, we develop the right solutions designed to meet your specific requirements. Flexibility is a major advantage, especially when we have to get late arriving planes out even faster. We know the processes on the ground and can move into action with speed, precision and efficiency. We put performance first, not size. Let us be your flexible ground handling partner. Contact the Fraport ground services: +49 (0) 69 690-71101 / [email protected] / www.fraport-groundservices.com Fraport. The Airport Managers. EDITOR’S LETTER | SUMMER 2014 PARVEEN RAJA Publisher LETTER FROM [email protected] THE EDITOR ROSA BELLANCA Commercial Director [email protected] elcome to the Summer edition of Airline Ground Services. The new issue has a new editor: my name is BHAVI ATUL Events Coordinator Kirsty Powell, and I’ve worked in and around aviation [email protected] in Europe and the Middle East. I hope I can do as good a job as my predecessor, Ian. SHELDON PINK WThe focus of this issue, appropriately for Summer, is on growth. Graphic Designer/Production [email protected] Airlines, ground handlers and service providers are seizing new markets, new opportunities, new routes and new technology. This is all in the SHOBHANA PATEL face of decreasing budgets, shrinking turn-around times, and growing Head of Finance fi[email protected] passenger numbers. As we welcome our readers to the 4th GSE Buyers & Ramp Ops CHARLOTTE WILLIS conference, as well as the new Airfield Operations and Preventing Aircraft Events Administrator [email protected] Damage conferences at Dublin’s Four Seasons Hotel, we take a look at Ireland’s flag carrier, Aer Lingus. We also talk to Sky Handling Partner Ltd., an important player in Ireland’s ground handling scene. In light of the 27th IGHC Ground Handling Conference in Kuala Lumpur, we also investigate how ground handlers are exploiting the ever- increasing opportunities to be found in the Asian market. Sadly, as we go to press the tragic events surrounding Malaysia Airlines flight MH370 are still unfolding. Our thoughts are with the families and friends of those who are missing. Address changes and subscription orders to: [email protected] I hope you enjoy this issue, and I welcome your feedback. Q ISSN 2040-476X EDITORIAL CONTRIBUTORS Mike Bryant, Martin Courtney, James Graham, Megan Ramsey, David Smith PUBLISHED TWICE A YEAR BY EVA International Media Ltd 25 Burcott Road, Purley Surrey, CR8 4AD, UK Tel: + 44 (0) 20 8668 9118 Fax: + 44 (0)20 8660 3008 KIRSTY POWELL Website: www.evaint.com Editor PRINTED BY [email protected] Headley Brothers The Invicta Press, Lower Queens Road Ashford, Kent, TN24 8HH, UK DISTRIBUTED BY Business Air WorldtracerImportant UIS SUMMER 2014 Poster inside AIRLINE GROUND AGS SERVICES Issue 17 © 2014 | www.evaint.com Content may not be reproduced in any www.ags-airlinegroundservices.com format without written permission from GROWTH AN WHAT DO LCCS OUTSOURCING DEVELOPING IN THE ASIAN OVERVIEW WANT FROM AND FACILITIES ROUTES IN A FAST- MARKET OF ISAGO GROUND HANDLERS? MANAGEMENT MOVING WORLD EVA International Media Ltd www.ags-airlinegroundservices.com Summer 2014 Airline Ground Services 1 CONTENTS | SUMMER 2014 CONTENTS 4 GROUND 1 Editor’s letter HANDLERS: WHAT’S NEXT? 8 Strategic partners In a competitive business environment where standing still is not an option, Sky Handling Partner operates in airports throughout Europe and Africa. It prides itself on Megan Ramsey looks at how the big its collaborative approach to working with its customers. AGS spoke to Darren Moloney, ground handlers are working hard to Managing Director of Sky Handling Partner Ltd. in Ireland. expand without compromising quality across their networks. 10 Handling growth We investigate how ground handlers are working hard to keep pace with the rapid expansion of the aviation industry throughout Asia and in particular, the Far East. 20 Setting standards for safety IATA gives AGS Magazine a detailed overview of its ISAGO programme, which is setting a global standard in safe operation for airlines and ground handlers. 24 Hard to handle? At the end of the day, all airlines are looking for a good service at a reasonable price from their ground handlers. Mike Bryant investigates how low-cost carriers’ requirements differ from 14 TECHNOLOGY those of the more traditional, legacy airlines. JOURNEY STARTS HERE 26 More than just cleaning Martin Courtney looks at the latest developments in the IT systems used We take a look at two of the major players in the facilities management and outsourcing by airlines, airports and handlers to business, which provide services ranging from aircraft appearance to security, allowing improve staff and customer experience. airlines, airports and handlers to focus on their core business. 34 35 years of service Nigerian ground handler nahco aviance is celebrating 35 years in the business. AGS magazine looks at some of its signifi cant achievements. 35 Bringing background checks to the forefront Procius, which provides background service checks for airside employees, is marking 31 EYES ON its 10th anniversary this month as it helps airlines and retail companies prepare for the THE FUTURE opening of the Terminal 2, The Queen’s Terminal at London Heathrow Airport. Craig Smyth, president and managing director of UK-headquartered handler 40 Routes to success Menzies Aviation (part of John Menzies plc), talks to AGS about track records, David Smith looks at the factors that infl uence route development, so crucial to the targets and talent. success of airlines and airports in the rapidly changing aviation market. 44 Best of all worlds Aer Lingus, Ireland’s fl ag carrier, operates as a ‘value carrier’. It has recently branched out into third-party handling in a partnership with Etihad Airlines at Dublin Airport. We spoke to Chief 36 GROWING MARKETS Operating Offi cer Fergus Wilson about the opportunities and challenges this creates. AS INDUSTRY EXPANDS 47 Looking back, looking forward James Graham looks at where AGS asked seven ground and cargo handlers what has happened over the last year, opportunities for ground handlers may come in the next decade. and what they think is to come in the next 12 months, for their business and for the industry as a whole. 2 Airline Ground Services Summer 2014 www.ags-airlinegroundservices.com FEATURE | GROUND HANDLING GROUND HANDLERS: WHAT’S NEXT? In a competitive business environment where standing still is not an option, the big ground handlers are working hard to expand without compromising quality across their networks ccording to Gary Chap- in many of our businesses worldwide; (WFS) is perhaps a little more cau- man, president of Dubai- and completed a number of ambitious tious than Chapman, but still optimis- headquartered dnata: projects,” he stated. tic. He commented: “We’ve seen some “Business remains in- Among these, dnata has made some strengthening in our cargo handling tensely competitive and recent acquisitions across a number markets, but it’s coming off a low base. Ait is important to avoid being driven of its core lines of business, not just in Nonetheless, the emerging signs of slow to commodity type pricing. If we are ground handling. It has formed some economic recovery are helpful.” to deliver safe and a consistently high joint ventures with partners, set up standard of service then we need to a new business at Clark in the Philip- OBSERVING THE TRENDS ensure we make a fair return that pines and made progress on a number Nassberg expects that over the enables adequate investment in peo- of key investment projects such as its coming months, growth in individual ple, facilities and equipment. We have dnata City at London’s Heathrow Inter- markets will be slow, though he does good traction and have received some national airport. not expect to see regression. “The pleasing feedback and accolades from Mervyn Walker, executive vice pres- consolidation of handlers in some our customers; gained new contracts ident operations at Menzies Aviation, markets is a challenge, making market noted that 2013 was a good year for the company. It met the fi nancial expecta- tions of its institutional shareholders, bettered its safety and security record of 2012 and completed three acquisitions. However, he also said: “Airline procurement departments are doing a great job and we have had to balance the demands of our biggest cost, our labour force expecting small infl ation- ary pay awards, and the airlines not wanting this cost passed on. It means we have to improve our productivity relentlessly every year while continuing to grow our customer base and number of stations.” Gary Chapman is president of dnata Mervyn Walker is EVP operations at Barry Nassberg, group chief operat- Menzies Aviation ing offi cer at Worldwide Flight Services 4 Airline Ground Services Summer 2014 www.ags-airlinegroundservices.com ©2014 ASIG FEATURE | GROUND HANDLING entry more difficult in some cases. The in the handling industry. “The Swiss- opportunities are in expansion to new port/Servisair combination is good for markets, particularly those opening to the sector and we believe it will lead to new handlers for the first time, and the many opportunities for Menzies,” he development of new ancillary services,” said. “Also, we have a large war-chest he believes. and expect to complete another mini- Chapman pointed out that ground mum three, maximum fi ve acquisitions handling is “always a competitive envi- in 2014.” ronment”, making quality of service and Menzies is continuing to invest value for money essential to success.