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SOP for Security Guards Turn out

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SOP for Security Guards Turn out STANDARD OPERATIONS PROCEDURE (S.O.P) August 2019 (6th version) Emirates Hill. Spring-3 Dubai, United Arab Emirates Prepared By: Maris Keijser Approved By :…..……………………… (Head of Operations) *All Information in this document is the property of Dubai British School. Table of Contents 1. Glossary ............................................................................................................................................... 4 2. Aims and Principals .............................................................................................................................. 5 3. Brief introduction of DBS ..................................................................................................................... 5 4. General approach and expectations of Security ................................................................................. 5 5. Main Duties and Responsibilities of DBS Security ............................................................................... 6 Head of Security Job Descriptions ........................................................................................................... 7 Security Guards duties ............................................................................................................................ 8 Patrolling ................................................................................................................................................. 9 Access control ......................................................................................................................................... 9 Security and safety control for visitors / Non-members of DBS. .......................................................... 10 Security and safety control for DBS parents and household staff ........................................................ 11 Security and safety control for DBS teaching staff ............................................................................... 11 Security and safety control for student. ............................................................................................... 11 Security and safety control for Taaleem staff ....................................................................................... 12 Security and safety control for contractors .......................................................................................... 13 Security and safety for Road/ Parking area .......................................................................................... 13 Security and safety control for Government inspector. ....................................................................... 14 Security and Safety control for civil Inspector. ..................................................................................... 14 Security and Safety control for Housekeeper/ Nannies. ...................................................................... 14 Security and safety control for Supplier................................................................................................ 15 Security and Safety control for ESM staff / ESM Visitor. ...................................................................... 15 Key Control ............................................................................................................................................ 16 Utilities control ...................................................................................................................................... 16 Drop off and pick up traffic control ....................................................................................................... 17 Gate Opening and closing time of during Morning Drop up Time for all student ................................ 17 Gate Opening and closing time during Afternoon Pick up. .................................................................. 18 DBS Drop off and pick up time .............................................................................................................. 18 6. Discipline and Conduct. ..................................................................................................................... 18 1 | Page 7. Communication and co-ordination. .................................................................................................. 19 8. Telephone Etiquette .......................................................................................................................... 19 9. Lost and found property .................................................................................................................... 22 10. Weekend and school holidays procedures .................................................................................... 22 11. Reporting........................................................................................................................................ 23 12. Fire Drill and Evacuation ................................................................................................................ 23 13. Security officers fire Response procedure: Role of day shift Security and Night shift Security in the event of a fire alarm being activated at the School. .......................................................................... 24 14. Evacuation Drill for Earth quake .................................................................................................... 26 15. Emergency evacuation Map: ......................................................................................................... 26 16. DBS Lock Down .............................................................................................................................. 26 17. Lock down procedure: Below steps to be followed while going through lock down situation .... 28 18. Intruder and Armed Man handling Policy:- Intruder and armed man means those who are not invited in premises and their motives is to harm the premises environment and people’s lives. Once it is confirmed that these people are in following step must be taken very soon. ..................................... 28 19. Weapon in premises: As an academic place Weapon in strictly prohibited in school ................. 28 20. CCTV monitoring ............................................................................................................................ 29 21. DBS Security team organization chart ........................................................................................... 29 22. DBS Q.R.T (Quick re-action team) .................................................................................................. 30 23. How to Check Identity Card and what should be checked In ID card. .......................................... 30 24. How to describe of person? ........................................................................................................... 30 25. How to describe of a vehicle? ........................................................................................................ 31 26. How to keep critical situation under control in short time? ......................................................... 31 27. How to use anti- combat drill? ...................................................................................................... 31 28. What to do in case of fire extinguisher leak? ................................................................................ 32 29. How to operate Extinguisher? ....................................................................................................... 32 30. Fire extinguisher chart ................................................................................................................... 32 31. How to protect crime scene. ......................................................................................................... 33 32. How to handle Complaints. ........................................................................................................... 33 33. How to avoid Conflict. .................................................................................................................... 33 2 | Page 34. Facilities Provided to Security staffs .............................................................................................. 34 35. SOP for Security Guards turn out ................................................................................................... 34 36. DBS Map ......................................................................................................................................... 34 37. Co-ordination with Community Security team. ............................................................................. 34 38. Emergency contact details. ............................................................................................................ 35 39. General site rule for Security Guard .............................................................................................. 35 3 | Page 1. Glossary AC Air Condition DBS building Dubai British school building BOB building Back of the DBS building CCTV Close Circuit Television CDA Civil Defense Authority DOB Daily Occurrence Book DEWA Dubai Electricity and Water Authority SIRA Security Industry Regulatory Agency EID Emirates Identification FM Facilities Manager ID card Identification card DBS Dubai British School SMT Senior management Team SLT Senior leadership team DM Dubai Municipality ESM East Sports Management 4 | Page 2. Aims and Principals This document provides
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