Evolution of the Office of the Dnd/Cf Ombudsman

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Evolution of the Office of the Dnd/Cf Ombudsman January 20, 1999 The Honourable Art Eggleton, P.C., M.P. Minister of National Defence National Defence Headquarters Mgen G.R. Pearkes Building 101 Colonel By Drive Ottawa, Canada K1A 0K2 Dear Minister: I am pleased to submit, for your consideration, my report The Way Forward - Action Plan for the Office of the Ombudsman. This proposal is based on vast research into various Ombudsmen models, as well as extensive consultation with a cross-section of stakeholders, both inside and outside the Department of National Defence and the Canadian Forces. In my opinion, the recommendations contained within provide the necessary tools for operating a neutral, independent and credible office that will contribute to positive change within the institution. Sincerely, André Marin Ombudsman 2 TABLE OF CONTENTS INTRODUCTION......................................................................................................................... 1 PUBLIC POLICY PARAMETERS...................................................................................................... 1 Reporting of Ombudsman ....................................................................................................... 2 Terms of Employment .............................................................................................................2 Core Jurisdiction and Mandate .............................................................................................. 2 Core Constituency................................................................................................................... 2 METHODOLOGY FOR THE CONSULTATION ................................................................................... 3 GENERAL APPROACH AND LAYOUT OF THE ACTION PLAN ........................................................... 5 CHAPTER 1 EVOLUTION OF THE OFFICE OF THE DND/CF OMBUDSMAN................................... 7 FROM CONCEPT TO REALITY ....................................................................................................... 7 Somalia – 1993 ....................................................................................................................... 7 Report on the Study of Mechanisms of Voice / Complaint Resolution in the Canadian Forces - The Doshen Paper #1 – November 1995............................................................. 10 Proposed Implementation Plan - Organizational Ombudsman - The Doshen Paper #2 – July 1996.................................................................................... 11 Abandoning of the Ombudsman Concept ............................................................................. 12 Recommendations of the Special Advisory Group on Military Justice and Military Police Investigation Services in The Dickson Report – March 1997 ................................... 12 The Young Report – March 1997.......................................................................................... 13 Dishonoured Legacy: The Lessons of the Somalia Affair – June 1997 ............................... 14 A Commitment to Change – October 1997........................................................................... 14 APPOINTMENT OF THE OMBUDSMAN – JUNE 1998..................................................................... 15 CHAPTER 2 OMBUDSMEN MODELS ......................................................................................................... 17 CIVILIAN.................................................................................................................................... 17 Classical Ombudsmen........................................................................................................... 17 Concept ............................................................................................................................. 17 Illustrations ....................................................................................................................... 19 Auditor General ............................................................................................................ 19 Privacy Commissioner.................................................................................................. 19 Information Commissioner ........................................................................................... 19 Official Languages Commissioner ............................................................................... 19 1 Organizational Ombudsmen ................................................................................................. 20 Unempowered Ombudsmen.............................................................................................. 20 Concept ......................................................................................................................... 20 Illustrations ................................................................................................................... 22 Private Sector............................................................................................................ 22 The Toronto Dominion Bank “Between Us” model............................................. 22 Bank of Nova Scotia Ombudsman........................................................................ 22 Hydro Québec Ombudsman.................................................................................. 23 Public Sector ............................................................................................................. 23 Department of Foreign Affairs and International Trade Ombudsman.................. 23 Department of Indian Affairs and Northern Development................................... 24 Canadian International Development Agency...................................................... 24 Empowered Organizational Ombudsmen......................................................................... 24 Concept ......................................................................................................................... 24 Illustrations ................................................................................................................... 25 Concordia University Ombudsman....................................................................... 25 Canadian Broadcasting Corporation Ombudsman................................................ 26 Magna International Ombudsman......................................................................... 26 Toronto Star Ombud ............................................................................................. 26 Canadian Banking Ombudsman ........................................................................... 27 Toronto Dominion Bank Ombudsman.................................................................. 27 Algonquin College Ombudsman........................................................................... 28 Office of the Correctional Investigator................................................................. 28 MILITARY .................................................................................................................................. 31 Classical Ombudsmen........................................................................................................... 31 United States Inspector General............................................................................ 31 Parliamentary Commissioner for the German Armed Forces............................... 33 Australian Defence Force Ombudsman................................................................ 34 Norwegian Ombudsman for the Armed Forces.................................................... 37 Swedish Ombudsman............................................................................................ 38 Organizational Ombudsmen ................................................................................................. 38 Czech Republic Armed Forces Ombudsman........................................................ 38 Netherlands Armed Forces Inspector General...................................................... 39 Israeli Defence Force Soldiers' Complaints Commissioner ................................. 40 ANALYSIS .................................................................................................................................. 41 2 TABLE OF CONTENTS CHAPTER 3 A BLUEPRINT FOR AN EFFECTIVE AND CREDIBLE DND/CF OMBUDSMAN ...... 49 INDEPENDENCE AND IMPARTIALITY........................................................................................... 49 Principle................................................................................................................................ 49 Implementation ..................................................................................................................... 52 Relationship between the Ombudsman and the MND...................................................... 52 Funding ............................................................................................................................. 54 Staffing.............................................................................................................................. 58 Ombudsman as Sole Authority Employer .................................................................... 58 Principle .................................................................................................................... 58 Implementation ........................................................................................................
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