Who does what at Schiphol , governmental organisations, handling companies, shops and banks, catering businesses, transport companies, fuel suppliers and air traffic controllers: Airport Schiphol is home to approximately 500 companies that together employ around 65,000 people. All these companies play a part in making the airport safe and efficient. Together, they uphold the good reputation the airport has enjoyed for years. But just who does what Who does at Amsterdam Airport what at Schiphol? Schiphol

April 2018

Royal +31 (0)20 601 2673 schiphol.nl youtube.com/schiphol

Welcome to Amsterdam Airport Schiphol is a Mainport, a hub of rail, air and road connections with the feel of an international metropolis. Developing and effectively running an airport means assuming some very special responsibilities and striking a careful balance between people, planet and profit.

Amsterdam Airport Schiphol welcomed 68.5 million passengers in 2017 earning it a third place on the list of AirportCity passenger airports in Europe. With 1.75 million tonnes of cargo passing through, Schiphol also ranks third on the list Amsterdam Airport Schiphol exudes of cargo airports. In 2017, Schiphol served 326 scheduled the atmosphere of a true world flight destinations in almost hundred countries. metropolis and is a prime example of an AirportCity that provides its visitors and the businesses Royal Schiphol Group established there the services they require, 24 hours a day, Royal Schiphol Group is an airport operator. Our leading 7 days a week. airport is Amsterdam Airport Schiphol. Other airports of the group are The Hague Airport (100%), Royal Schiphol Group is an airport Airport (51%) and (100%), business with Amsterdam Airport which is developed into a leisure airport. Schiphol as its main airport. We aim Schiphol Group also has activities abroad at J.F. Kennedy to create sustainable value for our Airport in New York and Brisbane Airport. Since 2008 stakeholders, with due regard Schiphol has a collaboration and a strategic 8% stake for their various interests. in Groupe ADP, the operator of the Parisian airports. It is Schiphol Group’s ambition to develop Schiphol into Europe’s Preferred airport. Royal Schiphol Amsterdam Airport Schiphol Group’s mission is Connecting the : facilitating optimal Schiphol develops, operates and administers the almost links with the rest of the world in 2,800 hectares of land belonging to the airport. order to contribute to prosperity The company is responsible for all the physical infrastructure and well-being in this country and the airport needs, such as the terminal, the runways and elsewhere; connecting to compete the road network. Schiphol is also responsible for ensuring and to complete. compliance with all regulations on the use of the airport The department is in charge of developing and grounds. For example, the airport and airlines must comply implementing policy on airports, aviation safety, with statutory regulations on noise levels and the the organisation and use of airspace, and air traffic control environment. Safe, efficient, reliable and sustainable services. The Department oversees permits and airport operations are central to Amsterdam Airport accreditations, issues those permits and monitors them. Schiphol. This is why it has a large crisis management The Human Environment and Transportation Inspectorate organisation with its own airport fire brigade. monitors compliance with safety and environmental legislation and regulations for the aviation sector. Amsterdam Airport Schiphol is also responsible for all the various facilities that guarantee the fast and smooth movement of goods and passengers and their baggage Slot Coordinator and is building the required infrastructure. This entails the drop-off roads and the terminal with its check-in desks A ‘slot’ is permission granted to an airline to take off and baggage systems, as well as the piers and their layout, and land either in the day or at night. Each year, the aircraft stands and the runways and aprons. Schiphol Amsterdam Airport Schiphol determines how many also grants the concessions to shops and catering outlets slots can be issued while remaining within the legal limits. in the terminal. Since 1 April 2003, the government has Effectively distributing the available arrival and departure tasked Amsterdam Airport Schiphol with carrying out times among the airlines, particularly during rush and the security checks on passengers and baggage in night-time hours, is the responsibility of a slot coordinator, the terminal. Final responsibility for these security checks who is appointed by the Minister of Infrastructure and lies with the Minister of Justice and Safety and the Royal the Water Management. The slot coordination system Netherlands Marechaussee (Koninklijke Marechaussee). is a neutral, transparent and non-discriminatory system. The system is based on EU legislation and principles observed by the IATA international civil aviation Government organisation. Airlines are awarded slots twice a year – for the summer and winter seasons. Ministry of Infrastructure and Water Management Air Traffic Control the The Aviation Act places responsibility for civil aviation Netherlands in the Netherlands and for air safety in general with the Ministry of Infrastructure and Water Management. Air Traffic Control the Netherlands (Luchtverkeers­leiding The Ministry assigns landing rights to airlines based on Nederland, LVNL) is responsible for the correct use of the agreements between the Netherlands and other countries. approach paths to and from Schiphol and the Netherlands’ This means that the Ministry is co-responsible for regional airports, and for the safety of aircraft taxiing at determining which airlines have access to Schiphol. Schiphol itself. The LVNL’s task is to ensure the safe, orderly However, it is becoming standard practice for agreements and speedy passage of civil aviation in the skies above the on landing rights to be set at EU level. The Aviation Netherlands and air traffic to and from neighbouring Department of the Ministry focuses on infrastructure, countries. The LVNL guides an aircraft from the moment its legislation and the super­vision of these aspects. engines are powered up and it is towed away from the aircraft stand to the time that it is back and again parked at the airport. LVNL has three important departments, each of which manages its own specific ‘air area’. Air traffic control in the tower at Schiphol (Tower or TWR) regulates aircraft taking off, landing and taxiing on the apron. Traffic to and from Runway 18R-36L is regulated in the daytime from a second (satellite) tower. Approach and departure control regulates traffic in the area around Schiphol from just after take-off to just before landing. Once an aircraft is airborne, control is handed over to area control. The Area Control Centre (ACC) regulates civil aviation in the ‘general traffic area’ up to an altitude of 24,500 feet (around 7.3 kilometres). Above 24,500 feet, Eurocontrol, the European air-traffic control organisation, handles air traffic. Each day, Amsterdam Airport Schiphol determines which runways are to be used for air traffic. LVNL then decides which routes and which runways are to be used for take-offs and the Royal Netherlands Marechaussee supervises landings and bases this decision-making on the principle the implemen­tation of the security controls. The Royal that the runways posing the least amount of disturbance Netherlands Marechaussee Schiphol also performs all to the local community will be used first. policing duties at the airport, such as preventing and investi­gating offences and maintaining public order. Furthermore, they are responsible for maintaining order Brigade Royal Netherlands on public roads on the airport grounds. Marechaussee

The Royal Netherlands Marechaussee Schiphol brigade is The Aliens Department at responsible for passport control and guarding the border Schiphol (border control). The Marechaussee is also responsible for providing armed security for civilian aviation to protect The Aliens Department is in charge of the movement of against hijacking and terrorist attacks. Schiphol is non-Dutch nationals within the country. This agency also responsible for the security checks of passengers and checks the residency status of employees at companies their hold baggage and hand baggage in the terminal operating at the airport and provides these companies and of personnel and their vehicles wishing to enter with information on this status. the secure area. Schiphol contracts various security firms to carry out this work. The Ministry of Security and Justice has ultimate responsibility for security matters and Aviation Police lays down the implementing regulations, while The Aviation Police, part of the National Police, is in charge of policing aircraft in flight and focuses on safety, the environment and crime, using helicopters and aircraft with video and infrared cameras for these purposes. The National Police additionally has employees who work to ensure safety on the railways. Dutch Customs Fire Service

Dutch Customs inspects imported, exported and Schiphol maintains its own firefighting corps: transhipped goods. In addition to this inspection task, the Schiphol Fire Brigade. The Schiphol Fire Brigade Customs is responsible for levying and collecting taxes and is tasked with: duties on the import of certain goods. Customs inspections – Aircraft firefighting: responding to aircraft-related are conducted not only in the Arrivals Hall where incidents; passenger baggage is checked but also in the cargo – Basic fire services: fighting building fires and buildings at Schiphol. providing emergency response to the terminal, the drop-off roads and other structures within the Schiphol Crisis Management Plan catchment area; Emergency Response – Company fire service duties: on behalf of partners on the airport grounds, such as KLM and Aircraft Fuel Supply. In the event of a crisis, Amsterdam Airport Schiphol’s responsible for directing its own services and for steering Schiphol has three fire stations in the runway area, each of the primary process at the airport. It is also required to which has an aircraft firefighting group (three crash maintain order and safety around aprons, roads, open tenders). As a result, the Schiphol Fire Brigade is able – in spaces and buildings as a form of crisis prevention. The accordance with legislation – to be on-site at any of the Security Regions Act (Wet rampen en zware ongevallen) runways in under three minutes should an incident occur. assigns final responsibility at crises in and around Schiphol Two of the fire stations are equipped with a tanker sprayer to the mayor of the municipality of Haarlemmermeer. In for use in providing basic fire services. At least some 30 the event of a crisis, Amsterdam Airport Schiphol will work operational firefighters are on duty each day, divided closely with government emergency and the among the three stations. . There are specific procedures for amongst others fires, disorder, infectious diseases, In order to maintain a practised state of readiness, the emergency service provision, incidents in tunnels, Schiphol Fire Brigade has its own fire training centre and aircraft accidents, actual and potential. complete with a training aircraft: the FireFly. Using the FireFly, the firefighters are able to practise all possible kinds of aircraft fire. Training also takes place at the fire stations, in buildings and on the airfield; computer simulation programs are used to provide custom training of tactics and roles. Flight Handling Local Community Contact Centre Schiphol(BAS) More than one hundred scheduled airlines fly in and out of Schiphol. In addition to these carriers, The Local Community Contact Centre Schiphol (BAS) is also charter companies, such as for holiday flights, the information and complaints centre to which local can be found at the airport year round. Schiphol allocates residents can address their questions and complaints the check-in desks, aircraft stands and baggage carrousels concerning air traffic at Schiphol. Bas is a joint initiative and belts where arriving passengers collect their luggage. of Air Traffic Control The Netherlands (LVNL) and Amsterdam The facilities and equipment, such as the desks, passenger Airport Schiphol. BAS can be contacted via their website: (jetways) and the baggage handling system, are www.bezoekbas.nl or by telephone: +31(0)20-601 5555. the property of Amsterdam Airport Schiphol. The airlines themselves are responsible for all flight-handling activities, Important website addresses: from refuelling to cleaning the aircraft and from catering www.schiphol.nl to maintenance. The airlines can engage handling www.annualreportschiphol.com companies operating at Amsterdam Airport Schiphol www.youtube.com/schiphol to perform these tasks for them. www.bezoekbas.nl The individual airlines are of course also responsible www..com for their crews and procedures, the technical condition www.lvnl.nl of the aircraft and equipment on board, and for their www.ilent.nl passengers and cargo in their airport. www.kmar.nl www.douane.nl Handling Agents

Ground handling companies are engaged by the airlines Key figures for 2017 to carry out various activities required for arriving and departing aircraft, passengers and cargo. They take care of activities like the check-in, loading of baggage and cargo, 68.5 cleaning and catering. Aircraft are refuelled by Combined million passengers (incl. transito) Refuelling Service, the KLM Refuelling Service and The 1.752.498 Combined Schiphol Refuelling Services. Management tonnes of cargo of the fuel infrastructure – pipelines, storage tanks, hydrants – is in the hands of Aircraft Fuel Supply. Airlines 496.748 have several catering options at their disposal, such as KLM air transport movements, of which Cateringservices. Finally, Schiphol hosts dozens of air cargo handlers, brokers and transhipment companies which 17.796 cargo flights with full-freighters (3.7%) together handle the supply and removal of air cargo and all the related administrative work. 326 scheduled flight destinations, of which Baggage Handling 21 destinations with only full-freighters, in Schiphol is responsible for the development, control, 98 management and maintenance of all baggage systems, countries, with including the computers and software that control these systems, while the handling companies ensure 104 that all baggage is loaded onto the right aircraft and airlines. Approximately the right baggage belt in the baggage reclaim area. Handling companies carry out the physical handling 500 companies within the airport grounds, with of baggage. 65.000 employees

1st in Europe in terms of total air transport movements 3rd in Europe in terms of passenger volumes 3rd in Europe in terms of cargo volumes