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Who Does What at Schiphol Who does what at Schiphol Airlines, governmental organisations, handling companies, shops and banks, catering businesses, transport companies, fuel suppliers and air traffic controllers: Amsterdam Airport Schiphol is home to approximately 500 companies that together employ around 65,000 people. All these companies play a part in making the airport safe and efficient. Together, they uphold the good reputation the airport has enjoyed for years. But just who does what Who does at Amsterdam Airport what at Schiphol? Schiphol April 2018 Royal Schiphol Group +31 (0)20 601 2673 schiphol.nl youtube.com/schiphol Welcome to Amsterdam Airport Schiphol is a Mainport, a hub of rail, air and road connections with the feel of an international metropolis. Developing and effectively running an airport means assuming some very special responsibilities and striking a careful balance between people, planet and profit. Amsterdam Airport Schiphol welcomed 68.5 million passengers in 2017 earning it a third place on the list of AirportCity passenger airports in Europe. With 1.75 million tonnes of cargo passing through, Schiphol also ranks third on the list Amsterdam Airport Schiphol exudes of cargo airports. In 2017, Schiphol served 326 scheduled the atmosphere of a true world flight destinations in almost hundred countries. metropolis and is a prime example of an AirportCity that provides its visitors and the businesses Royal Schiphol Group established there the services they require, 24 hours a day, Royal Schiphol Group is an airport operator. Our leading 7 days a week. airport is Amsterdam Airport Schiphol. Other airports of the group are Rotterdam The Hague Airport (100%), Royal Schiphol Group is an airport Eindhoven Airport (51%) and Lelystad Airport (100%), business with Amsterdam Airport which is developed into a leisure airport. Schiphol as its main airport. We aim Schiphol Group also has activities abroad at J.F. Kennedy to create sustainable value for our Airport in New York and Brisbane Airport. Since 2008 stakeholders, with due regard Schiphol has a collaboration and a strategic 8% stake for their various interests. in Groupe ADP, the operator of the Parisian airports. It is Schiphol Group’s ambition to develop Schiphol into Europe’s Preferred airport. Royal Schiphol Amsterdam Airport Schiphol Group’s mission is Connecting the Netherlands: facilitating optimal Schiphol develops, operates and administers the almost links with the rest of the world in 2,800 hectares of land belonging to the airport. order to contribute to prosperity The company is responsible for all the physical infrastructure and well-being in this country and the airport needs, such as the terminal, the runways and elsewhere; connecting to compete the road network. Schiphol is also responsible for ensuring and to complete. compliance with all regulations on the use of the airport The department is in charge of developing and grounds. For example, the airport and airlines must comply implementing policy on airports, aviation safety, with statutory regulations on noise levels and the the organisation and use of airspace, and air traffic control environment. Safe, efficient, reliable and sustainable services. The Department oversees airline permits and airport operations are central to Amsterdam Airport accreditations, issues those permits and monitors them. Schiphol. This is why it has a large crisis management The Human Environment and Transportation Inspectorate organisation with its own airport fire brigade. monitors compliance with safety and environmental legislation and regulations for the aviation sector. Amsterdam Airport Schiphol is also responsible for all the various facilities that guarantee the fast and smooth movement of goods and passengers and their baggage Slot Coordinator and is building the required infrastructure. This entails the drop-off roads and the terminal with its check-in desks A ‘slot’ is permission granted to an airline to take off and baggage systems, as well as the piers and their layout, and land either in the day or at night. Each year, the aircraft stands and the runways and aprons. Schiphol Amsterdam Airport Schiphol determines how many also grants the concessions to shops and catering outlets slots can be issued while remaining within the legal limits. in the terminal. Since 1 April 2003, the government has Effectively distributing the available arrival and departure tasked Amsterdam Airport Schiphol with carrying out times among the airlines, particularly during rush and the security checks on passengers and baggage in night-time hours, is the responsibility of a slot coordinator, the terminal. Final responsibility for these security checks who is appointed by the Minister of Infrastructure and lies with the Minister of Justice and Safety and the Royal the Water Management. The slot coordination system Netherlands Marechaussee (Koninklijke Marechaussee). is a neutral, transparent and non-discriminatory system. The system is based on EU legislation and principles observed by the IATA international civil aviation Government organisation. Airlines are awarded slots twice a year – for the summer and winter seasons. Ministry of Infrastructure and Water Management Air Traffic Control the The Aviation Act places responsibility for civil aviation Netherlands in the Netherlands and for air safety in general with the Ministry of Infrastructure and Water Management. Air Traffic Control the Netherlands (Luchtverkeers leiding The Ministry assigns landing rights to airlines based on Nederland, LVNL) is responsible for the correct use of the agreements between the Netherlands and other countries. approach paths to and from Schiphol and the Netherlands’ This means that the Ministry is co-responsible for regional airports, and for the safety of aircraft taxiing at determining which airlines have access to Schiphol. Schiphol itself. The LVNL’s task is to ensure the safe, orderly However, it is becoming standard practice for agreements and speedy passage of civil aviation in the skies above the on landing rights to be set at EU level. The Aviation Netherlands and air traffic to and from neighbouring Department of the Ministry focuses on infrastructure, countries. The LVNL guides an aircraft from the moment its legislation and the super vision of these aspects. engines are powered up and it is towed away from the aircraft stand to the time that it is back and again parked at the airport. LVNL has three important departments, each of which manages its own specific ‘air area’. Air traffic control in the tower at Schiphol (Tower or TWR) regulates aircraft taking off, landing and taxiing on the apron. Traffic to and from Runway 18R-36L is regulated in the daytime from a second (satellite) tower. Approach and departure control regulates traffic in the area around Schiphol from just after take-off to just before landing. Once an aircraft is airborne, control is handed over to area control. The Area Control Centre (ACC) regulates civil aviation in the ‘general traffic area’ up to an altitude of 24,500 feet (around 7.3 kilometres). Above 24,500 feet, Eurocontrol, the European air-traffic control organisation, handles air traffic. Each day, Amsterdam Airport Schiphol determines which runways are to be used for air traffic. LVNL then decides which routes and which runways are to be used for take-offs and the Royal Netherlands Marechaussee supervises landings and bases this decision-making on the principle the implemen tation of the security controls. The Royal that the runways posing the least amount of disturbance Netherlands Marechaussee Schiphol also performs all to the local community will be used first. policing duties at the airport, such as preventing and investi gating offences and maintaining public order. Furthermore, they are responsible for maintaining order Brigade Royal Netherlands on public roads on the airport grounds. Marechaussee The Royal Netherlands Marechaussee Schiphol brigade is The Aliens Department at responsible for passport control and guarding the border Schiphol (border control). The Marechaussee is also responsible for providing armed security for civilian aviation to protect The Aliens Department is in charge of the movement of against hijacking and terrorist attacks. Schiphol is non-Dutch nationals within the country. This agency also responsible for the security checks of passengers and checks the residency status of employees at companies their hold baggage and hand baggage in the terminal operating at the airport and provides these companies and of personnel and their vehicles wishing to enter with information on this status. the secure area. Schiphol contracts various security firms to carry out this work. The Ministry of Security and Justice has ultimate responsibility for security matters and Aviation Police lays down the implementing regulations, while The Aviation Police, part of the National Police, is in charge of policing aircraft in flight and focuses on safety, the environment and crime, using helicopters and aircraft with video and infrared cameras for these purposes. The National Police additionally has employees who work to ensure safety on the railways. Dutch Customs Fire Service Dutch Customs inspects imported, exported and Schiphol maintains its own firefighting corps: transhipped goods. In addition to this inspection task, the Schiphol Fire Brigade. The Schiphol Fire Brigade Customs is responsible for levying and collecting taxes and is tasked with: duties on the import of certain goods. Customs inspections
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