Vienna Airport from a to Z Table of Contents

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VIENNA AIRPORT FROM A TO Z TABLE OF CONTENTS

AUSTRIA’S GATEWAY TO THE WORLD...... 3 Did you know that...... 4 Technical terms & Glossary...... 6 VISITAIR Centre...... 7

AT THE AIRPORT...... 9 Airport information, Important telephone numbers, Wireless LAN/Wi-Fi ...... 10 Money transactions, Medical care ...... 11 Accessible travel, Mobility service...... 12 Luggage...... 13 Security check...... 14 Baggage service centre...... 16 Lost property office...... 17 Check-in...... 18 Passports...... 19 Visas, VAT refunds...... 20 Lounges...... 21 Changing facilities, Family corner, Family fun gate...... 22 Prayer room. Customs – on arrival...... 23 Customs – on departure, Hotels, Transfers...... 24 VIP & Business Services...... 25 Airlines at Vienna Airport...... 26 Vienna Airport App...... 28

SHOPPING & RESTAURANTS...... 29

ARRIVAL AND DEPARTURE...... 31 City Airport Train (CAT)...... 32 Other rail connections, Bus connections...... 33 Arriving by car...... 34 Limousines & Taxis, Car rental, Car sharing...... 35 Airport cycle route...... 36

BUSINESS AT THE AIRPORT...... 37 Conferences and Meetings, Offices...... 38 Advertising at Vienna Airport/Property...... 39

Airport Map Gates F, G ...... 40 Airport Map Terminal 3, Arrivals ...... 42 Airport Map Terminal 1, 1A, 2, Gates B, C, D ...... 44 Airport Map Airport Premises ...... 46

2 AUSTRIA’S GATEWAY TO THE WORLD A MODERN HUB At THE HEART OF EUROPE

WELCOME TO VIENNA AIRPORT. AWARD-WINNING Vienna Airport boasts both a cosmopoli- Rising to 109 m, the air traffic control tower is the tan and modern look: Maintaining high highest in Europe and has standards of punctuality and safety, quick won several architectural awards. procedures, maximum comfort and a con- tinuous modernisation programme guarantee continual growth in passenger numbers. Vienna Airport‘s ideal geographical location makes it the perfect hub for Eastern Europe and the Middle East. Whether you are starting or ending your journey here, or if you are only on a connecting flight, we look forward to seeing you!

3 Did you know that ...

DID YOU KNOW THAT ...

CURIOUS, FACTUAL, INTERESTING ... Vienna Airport can register more than 22 million passengers per year?

… Frankfurt, with approximately 660,000 departing passengers in 2013, was the top destination from Vienna Airport, ahead of Zürich and London?

... With around 20,000 employees in 230 different businesses, the Vienna Airport complex is the largest employer in the east of Austria?

... in 2014, the total weight of cargo handled was equal to that of about 1,400 adult blue whales?

... Vienna Airport offers non-stop flights to 160 worldwide destinations, 42 of which are in Eastern Europe? (as of 01.01.2014)

... the control tower at Vienna Airport is clad in a thin membrane measuring 3,300 m2, making it the largest such membrane structure in Austria?

... in 1998, Vienna Airport welcomed its 10-millionth passenger and has more than doubled that number in just 15 years?

... Vienna Airport can boast a hard-surface equal to the area of 320 football fields?

... on the apron alone, there are around 1,000 vehicles and items of equipment in use at any one time?

... Vienna Airport’s baggage-handling facilities can load or unload up to 50,000 items per day?

... Vienna Airport serves a catchment area of around 14.3 million people?

... there are more than 83,000 m2 of office space within the airport grounds?

4 Did you know that ...

DID YOU KNOW THAT ...

HIGHLIGHTS OF terminal 3, GATES F AND G, AND THE ARRIVALS HALL ... the total glazed area of the new terminal building is approximately equivalent to 600,000 pairs of sun-glasses?

... the 10-hectare construction site of the new terminal building would cover 17 football pitches?

... you could fill 15,000 concrete mixers with the 297,420 tonnes of concrete used in the construction?

... the 450 foundation piles, each 20 metres long, on which the new terminal building sits, weigh as much as a herd of 3,750 elephants?

... the total length of parallel pipelines for heating and cooling is six times the distance from Vienna Airport to the city centre?

... the roof of the new terminal building, including its supporting structure, weighs as much as 7 fully-loaded jumbo jets?

... in the new terminal building’s baggage-handling system, 1,500 electric motors enable a total of 10 km of conveyor belts to handle 6,050 items of luggage at peak times?

5 Technical Terms & Glossary

TECHNICAL TERMS & GLOSSARY

3-letter code Airport identification code – for example, VIE stands for Vienna Airport Add-on A connecting flight to a long-haul flight Charter flight A non-scheduled flight (as opposed to a scheduled flight) Codeshare A flight operated by one airline but marketed by several Engine start-up Process of powering up the jet engines of an aircraft Follow-me A vehicle which guides the aircraft to its parking position Galley Kitchen in an aircraft. Open-jaw flight A return flight from an airport other than the one a passenger arrived at. Gangway A stairway for passengers to board/disembark which is manoeuvred up to an aircraft Holding Flying in a waiting pattern until clearance is given to land “On approach” The status of an aircraft when it is within about 30 miles (48.28 km) of the intended runway No-show A passenger who has booked but not shown up for a flight One-roof concept Provision of all air traffic facilities as well as transportation connections under one roof. PAX Abbreviation for passenger Push Back When a plane is pushed back from its parking position onto the taxiway Spotter An enthusiast who enjoys photographing aircraft and airports Slot A specific time at which an airline may use either take-off or landing runways Taxiway An aircraft’s route between the runway and the parking position Touch down The instant an aircraft’s wheels meet the runway on landing Turn-around The period an aircraft spends on the ground between flights

6 VISITAIR Centre

VISITAIR CENTRE

VISITAIR TOUR & VISITOR TERRACE The commentated tour in an air-conditioned double-decker bus starts at the VISITAIR Centre and leads through the airport site. Aircraft handling and the bustling activity on the apron can be seen at close range.

You can follow the aircraft take-offs and landings without any obstructions at a height of 21 metres and a length of 250 metres and observe all of the action on the apron.

AIRPORT FASCINATION! The visitor centre offers multimedia information on all aspects of the airport. The historical development of the airport is presented, as well as its importance for the neighbouring communities.

VISITAIR CENTRE & TOUR Opening Times: Mon–Sat (including holidays) from 08:30 to 18:00. Closed on Sundays.

Duration of the tour: 50 minutes. Children’s tours on request.

By reservation only! Tel: +43-1-7007 Ext. 22150 Email: [email protected]

VISITORS’ TERRACE Opening times: 15 March until 15 November daily from 10.00 to 20.00

For further information visit www.viennaairport.com/en/visitair

7 8 AT THE AIRPORT AN OVERVIEW OF THE KEY SERVICES

FEEL GOOD AND COME AGAIN GLOBETROTTERS Journeys can be exciting, a dream come true Vienna Airport offers direct flights to over 240 destina- or a part of the daily routine. At Vienna Airport tions (both scheduled and we do our best to make them as pleasant as charter), 42 of which are in Eastern Europe. Attractive possible for every single one of our visitors. daily round-trip flights help Whether you are picking up, travelling or you to optimise your time: Depart early and return on staying behind, we invite you to sample our the same day. services and our many offers.

9 Airport Information . Important Telephone Numbers Wireless LAN/Wi-Fi

AIRPORT INFORMATION

We offer advice and assistance for passengers at two information desks on the departure level (Terminal 1, Terminal 3) and one information desk in the arrivals hall. We also have a 24-hour flight information telephone service that can be reached on this number: +43-1-7007-22233.

You can find up-to-date information on all of Vienna Airport’s arrivals and departures, services and transfers, shops and restaurants, as well as information about Flughafen Wien AG, at www.viennaairport.com.

IMPORTANT TELEPHONE NUMBERS

Flight information +43-1-7007-22233 Operator +43-1-7007-0 VIP & Business Services +43-1-7007-23300 Medical Centre (First-aid Station) +43-1-7007-22245 Airport Police Station +43-1-7007-32073 Airport Police Control Centre +43-1-7007-32933 Customs Office +43-1-7007-31601

EMERGENCY NUMBERS

First-aid/Ambulance 7007-144 Police 7007-133 Fire service 7007-122

Wireless Lan/Wi-Fi

Wireless internet is free of charge to passengers in the waiting areas of all gates, in the check-in areas of Terminal 1 and 3 and in the restaurant areas. Registration is not necessary.

Your laptop or smartphone will need to be equipped with a Wifi- compatible wireless LAN card. No special configuration of your laptop or smartphone is necessary. A high-speed connection of up to 54 Mbit/s means you can connect quickly to the internet.

Power sockets can be found in all lounges as well as in all gate areas.

10 Money Transactions . Medical Care

MONEY TRANSACTIONS

BANKS/CURENCY EXCHANGE Vienna Airport has a number of banks and bureaux de change. These can be found in the arrivals hall, the Plaza, Gates D, F and G.

CASH MACHINES ATMs at the airport accept foreign and domestic Maestro cards (ATM cards), foreign and domestic credit cards issued by Master- Card, American Express, Visa and Diners, as well as those belonging to the Cirrus und Visa-Plus debit-card system. ATMs can be found, for example, in the arrivals hall, terminals and all gate areas.

MEDICAL CARE

MEDICAL CENTRE The Medical Centre at Vienna Airport is manned around the clock by a qualified nurse, a medical orderly and an emergency doctor (there is a charge for night calls between 22:00 and 08:00). You can obtain free information and advice on issues such as travel-related deep vein thrombosis (DVT), vaccinations, flying when pregnant, and measures to prevent or reduce fear of flying. You can obtain travel stockings and thrombosis medicines for both outward and return journeys.

Medical Centre +43-1-7007-22245 +43-1-7007-22299

PHARMACY You can obtain advice or buy medicines in Terminal 1, from Mon–Sun, 07:00–19:00.

Use the pharmacy telephone in Terminal 3 (Departures information desk) to ask a pharmacist for advice and have the product you need delivered to you.

DENTIST In the event of an acute problem, there is a dental practice in Office Park 1 of Vienna Airport.

Surgery hours: Mon–Thurs, 9:00–17:00 +43-1-7007-34510

11 Accessible Travel . Mobility Service

ACCESSIBLE TRAVEL

Vienna Airport is keen to make travelling easier for passengers with restricted mobility. There are clearly reserved spaces for disabled persons immediately before the terminals and the arrivals hall, making it easier to drop off or pick up passengers.

Other services include disabled parking spaces with a 50 % discount on the parking charge (Further information can be found in the “Arrivals & Departures” section).

MOBILITY SERVICE (MOBILITY AND FAMILY SERVICE COUNTER)

Vienna Airport provides a free, 24-hour assistance service for people with restricted mobility. Please notify either your travel company or the airline about your requirements at least 48 hours prior to the flight, giving details of the limits of your mobility. If you are coming to the airport unaccompanied, please contact the Mobility Service directly at the Mobility Service counter in Terminal 3.

Passengers with young children can borrow pushchairs free of charge at the Baggage Service Centre in Terminal 3.

AIRPORT TRANSFER SERVICE The Airport Transfer Service offers infirm or disabled persons a transport service to and from the airport in a specially equipped minibus. This can take up to two persons in wheelchairs, as well as a maximum of 6 accompanying persons.

Airport Transfer Service 0.00–24.00 +43-1-7007-33141 www.ats-vie.com

12 Luggage

LUGGAGE

HAND LUGGAGE As a rule, passengers are permitted to carry only one piece of luggage onto an aircraft. However, because there is no international standard with regard to the size or weight of hand luggage, it is advisable to check with your airline. Information on the safety regulations for your hand luggage can be found on page 14.

HOLD LUGGAGE Items that are not allowed on board are:

• Explosive materials and compressed gases

• Oxidising, radioactive, corrosive or magnetising materials

• Poisonous or dangerous substances and materials that could spontaneously ignite or combust

• Objects or substances that may be classified as dangerous materials according to the regulations of the airline. Please check the conditions on your flight ticket.

Weight regulations do vary from airline to airline. The allowance for checked luggage is normally 20 kg per passenger. There may be variations for Business Class travellers or frequent flyers, depending on the airline.

EXCESS BAGGAGE An additional charge is made for hold luggage that exceeds the weight allowance. Information can be obtained from your airline. airline.

BULKY LUGGAGE Bulky items such as surf-boards, musical instruments, bicycles, trunks, and large animals must be checked in at the Bulky Luggage Counter. Please enquire about the exact procedure at your check-in desk.

ANIMALS Depending on their size and weight, animals may be transported either in the cabin or in the cargo hold. Passengers must supply a closed, secure transport container in which the animal is firmly enclosed. Please enquire with your airline in plenty of time. Rules on guide dogs accompanying blind persons in the cabin vary and depend on the airline.

13 Security Check

SECURITY CHECK

Each passenger must walk through a walk-through metal detector whilst their hand luggage is being X-rayed. If an alarm is triggered here, legislation requires that a manual search and a post-control with a metal detector are carried out to identify the object that set off the alarm. Short waiting times are to be expected at the security check.

Each passenger has to remove any outer clothing (coat, blazer, jacket, etc.), any head covering and all possessions being carried on the person, especially metal objects, before passing through a metal detector. Valuables, jewellery, watches and spectacles, if worn, should be placed before inspection either in the hand luggage or in the outer clothing; electronic equipment such as mobile phones, cameras or laptops should be placed in the container provided. Liquids may only be carried in containers no larger than 100 ml, packed in transparent, sealable 1 litre plastic bags. These plastic bags must be presented to security control.

Please have any liquids you are carrying ready for the security control. Which liquids am I allowed to take with me onto the aircraft in my hand luggage?

The following are allowed:

From the 31 January 2014 Duty-free items in sealed security bags Items and receipts must be kept in the security bag provided when you made the purchase.

Liquids in containers of up to 100 mililitres must be kept in a transparent resealable 1-litre plastic bag

Medications and special foods e.g. baby food

The following are not allowed:

All other liquids must be packed in your hold luggage

Should you have any queries, please enquire with your airport, your airline or your travel agency.

14 Security Check

Further information on liquids, aerosols and gels

You may only take certain liquids with you in your hand luggage and you must present these at the security control

The following regulations apply to all liquids, aerosols, gels, pastes, lotions, foams, creams, jellies, mixtures of liquids and solids and other items of similar consistency

Travelling with duty-free liquids: From the 31 January 2014, all duty-free liquids purchased at airports or from airlines may be taken in your hand luggage The duty-free liquids and the receipts must be sealed in a security bag with a red band at the time you make your purchase (see picture) Do not open the security bag before you have reached your destination airport Security staff may be obliged to open your security bag for control purposes. Please advise the security staff if you have a connecting flght, so that your duty-free liquid can be sealed in another security bag.

Travelling with other liquids, aerosols and gels:

ALLOWED: Liquids in containers of up to 100 mililitres in a transparent resealable 1-litre plastic bag (see picture)

ALLOWED: Medications and special foods, e.g. baby food, that will be needed during the flight. Proof must be provided if necessary.

NOT ALLOWED: All other liquids must be packed in your hold luggage.

At the airport: Keep the liquids separate from the rest of your hand luggage In exceptional cases, security staff may be obliged to open bottles and containers for control purposes In exceptional cases, and solely for reasons of security, you may not be permitted to carry liquids in your hand luggage

Should you have any queries, please enquire with your airport, your airline or your travel agency.

Information for pregnant women and persons with pacemakers: If you belong to this group of people, please inform the staff on site before walking through the metal detector. The detector will then be switched off for you and a manual security check will be carried out. extended random inspections In addition to “standard” security checks, legislation requires extended random inspections. In this case, for example, you will be asked to remove your shoes for an X-ray inspection and this will be followed by another manual check. If you are selected for a random inspection, this does not necessarily mean that your have done anything wrong – please view this as a sign of efficient security measures for a safe and pleasant journey.

15 Security Check . Baggage Service Centre

What are you not allowed to take on board? All types of weapons, objects that can be used as weapons, sharp or pointed objects, tools and explosive and flammable materials may not be taken on board.

The detailed list can be found online at: http://www.bmi.gv.at/ cms/BMI_Service/flugsicherheit/start.aspx

Please note the lists of banned items for hand luggage and checked luggage (pursuant to the requirements of the Federal Ministry of the Interior and EU Regulation 185/2010 Annex 4c and 5b).

BAGGAGE SERVICE CENTRE

Both Baggage Service Centres at Vienna Airport are located in Terminal 1 and Terminal 3 (level 1) and they offer a range of services.

Opening times Terminal 1: daily from 05:30 to 18:00 Opening times Terminal 3: daily from 05:30 to 23:00

Email: [email protected] Tel.: +43-1-7007-22207

The services in detail:

LEFT LUGGAGE SERVICE Charge: € 4 per calendar day and piece of luggage € 8 per calendar day and larger piece of luggage

SAFE-DEPOSIT BOXES & DEPOSITING SERVICES Safe-deposit boxes are available in which to store various documents, car or house keys that are not needed on a journey. On request, such items can be deposited for safekeeping and collection by anyone nominated by the passenger.

Charge: € 4 per calendar day

The following must not be stored: Weapons, explosives, flammable and other dangerous materials, as well as easily perishable or foul- smelling objects – see also EU Regulation

16 Baggage Service Centre . Lost Property Office

CLOAKROOM We offer a cloakroom service to store clothing. One set of clothing is defined as a combination of one jacket or coat, one pair of shoes, one hat, gloves and scarf.

Charge: € 2 per set of clothing per calendar day item DEPOSIT Charge: € 7 per item per calendar day € 12 for larger items per calendar day

LUGGAGE WRAPPING Charge: € 12 per item

BICYCLE CONTAINER Charge: € 35 per item

LUGGAGE PORTERS Whenever flights are operating, luggage porters are at your disposal in the departures and arrivals halls.

Luggage porter +43-1-7007-33140 +43-1-7007-33141 Charge: € 2 per item of luggage

LUGGAGE TROLLEYS There are luggage trolleys (self-service) in the terminals and arrivals hall. They can be unlocked by inserting a returnable deposit; the slot accepts any of these six coins in five different currencies: € 1, € 0.50, Cz Kr 5, HUF 100, SFr 1, or US 25¢.

LOST PROPERTY OFFICE

If you have lost anything within the airport buildings, on airport premises (e.g. in the multi-storey car-parks) or in the City Airport Train (CAT), please send an email to: [email protected].

Opening hours: 09:00–12:00 and 12:45–17:00

The lost property office is located in Terminal 1 (level 0).

If you have left anything behind on board the aeroplane, please contact the airline or the destination airport. For property left on Vienna Airport Lines buses, there is a drivers’ office in the arrivals hall of Vienna Airport; call +43-1-7007-32300 for information.

17 Check-in

CHECK-IN

ONLINE CHECK-IN You can avoid the queues at the airport by checking in yourself at home using the online check-in service offered by your airline. Print out your boarding pass and present this to the boarding pass control at the airport. If you have any luggage, this should be handed in at a separate counter. Detailed information about which flights this applies to can be obtained directly from your airline.

ADVANCE CHECK-IN Information on advance check-in services can be obtained directly from your airline.

CHECK-IN AT WIEN-MITTE STATION Many airlines allow you to check-in at the City Airport Train Terminal in Wien-Mitte station if you have purchased a CAT ticket.

Depending on which airline you are flying with, check-in is possible in advance from 24 hours up to 75 minutes before your flight. You can obtain the precise check-in times directly from your airline.

You can obtain a current list of all airlines offering this check-in facility at Wien-Mitte station at: www.cityairporttrain.com or you can enquire by calling the number: +43-1-25250.

CHECK-IN COUNTER If possible, look up information concerning your terminal area before arriving at the airport. Please use the check-in finder on the Vienna Airport Website (www.viennaairport.com) under the heading ”Check-in” for this purpose.

The current check-in counter for your flight is displayed on monitors in the terminals.

SELF-SERVICE CHECK-IN AT VIENNA AIRPORT You can also check in using the self-service machines, with either your credit card or a Miles&More card, giving your surname, your booking code, or by scanning your passport. Follow the instructions displayed on the check-in machine display.

18 Check-in . Passports

CHECK-IN WITH ANIMALS AND BULKY ITEMS Please contact your airline in advance to provide details of your bulky item or animal. If you are taking an animal, you will get a label from your airline that has to be attached to a suitable animal transport container. Proceed first with your bulky item or animal to one of the counters for bulky luggage in Terminal 1 or Terminal 3 depending on your airline. Hand in your bulky item or animal cage to the counter staff. Your animal will not, of course, be placed on the conveyor belt but taken care of by an airport staff member. After you receive your luggage receipt tag, proceed to boarding pass or passport control and from there to your gate.

CHECK-IN TIMES You should arrive at the airport in plenty of time for your flight. We recommend:

• 2 hours for domestic flights and international flights of less than 6 hours

• 3 hours for international flights of over 6 hours and for flights to Tel Aviv

PASSPORTS

For the entire EU area (Schengen Treaty states as well as non- Schengen states) travellers must be able to present a valid passport or travel document at all times and everywhere. A national driver’s licence is not a valid travel document.

If you are travelling to a non-Schengen state, you will need to go through the passport control for Gates D21–D70 and for Gates G01–G37. At the gate counter, you must also present your passport and boarding pass. If you have lost your passport and you are an Austrian citizen, you can apply for an emergency pass at Vienna Airport (document centre, situated in Terminal 3, Level 2). You will need a passport photo and some additional form of identity (e.g. driver’s licence). Furthermore, a fee of € 75.90 must be paid for the issuance of an emergency pass.

19 Visas . VAT Refunds

VISAS

Citizens of EU states do not need an entry visa for Austria. The Aus- trian Foreign Ministry provides information on visa requirements at www.bmeia.gv.at.

A visa can only be obtained outside the country and has a maximum validity of six months. It is not possible to extend a visa while in Austria.

TRAVEL VISA – VISA C permits entry into the Schengen Zone for a maximum stay of 90 days within a six-month period, starting with the initial entry into one of the Schengen states.

RESIDENCE VISA – VISA D is an Austrian national visa that allows for a stay of between three and six months. This visa permits travel within the entire Schengen Zone for a maximum period of 90 days within a six month period.

FLIGHT TRANSIT VISA – VISA A permits a stay in the international transit zone of the airport between flights, but not entry into the country.

VAT REFUNDS

All visitors to Austria who do not live in the EU are entitled to obtain a refund of any Austrian VAT (sales tax) that was included in the price of any product purchased in Austria. The minimum transac- tion price is € 75.01.

Complete the VAT Refund form with each purchase (Tax Refund Cheque) and ask for it to be stamped at one of the Customs U34 Counters at the Airport. Cash the cheques at any Tax-Free-Cashpoint (bank or currency exchange counter). Alternatively, post the cheque in the special letter-box and the amount will be reimbursed to your account.

20 Lounges

LOUNGES

At Vienna Airport there are various lounges available in which you can enjoy the time before a flight in a relaxed and exclusive atmosphere.

LOUNGES AT VIENNA AIRPORT Passengers can look forward to a varied buffet by Do & Co, alcoholic and non-alcoholic beverages, free Wi-Fi, a wide range of newspapers and magazines, relaxation areas with reclining chairs, showers (excluding AIR Lounge) and smokers’ booths.

The lounges are available free-of-charge to passengers with first-class and business-class tickets issued by various airlines, credit cards and membership cards (please enquire about the conditions with your airline or card issuer).

They can also be used by any airline customer, regardless of the airline, at a price of 29 Euros.

JET Lounge (Schengen)* 05:00–22:00** +43-1-7007-23407 After the boarding pass checkpoint (for departures from Gates B, C, D)

AIR Lounge (Non-Schengen) 05:00–24:00** +43-1-7007-23415 After the passport control (for departures from Gates D)

SKY Lounge (Schengen)** 05:00–22:00** +43-1-7007-23417 After the security check, level 2 (for departures from Gates F)

SKY Lounge (Non-Schengen)** 05:00–22:00** +43-1-7007-23418 After the security check, level 2 (for departures from Gates G)

*shower and disabled toilet available **The opening hours may be adapted to the current flight plan.

Contact by email: [email protected]

AUSTRIAN AIRLINES LOUNGES Two lounge areas covering an area of 2000 m2 are located after the central security check in Terminal 3 on level 2.

Austrian offers a Business Lounge, a Senator Lounge and a HON Circle Lounge in each lounge area.

21 Lounges . Changing facilities . Family Corner Family Fun Gate

There is also an Austrian Business Lounge available in the departure area for Gates D.

The opening times for the Austrian lounges:

Schengen lounges (Gates F): 05:30–22:30 Non-Schengen lounges (Gates G): 05:30–23:30 Non-Schengen lounges (Gates D): 08:00–20:00

CHANGING FACILITIES

There are nappy-changing facilities in almost all of the disabled toilets as well as in the baggage reclaim hall, arrivals hall and in the shopping and dining areas adjacent to Gates F and G. family Corner

There is a children’s play area in the area adjacent to Gates F and G, containing an interactive multi-media attraction ’Catch a plane’. Inspired by the children’s game “it can fly” (similar to “Simon Says”), various objects and characters fly across a realistic landscape and players are challenged to identify those that cannot actually fly. The aim is to prevent them from flying by using simple hand and body movements. Parents are invited to watch how enthusiasti- cally their children play!

Family FUN gate

Infants and older children will find age-appropriate playing facilities in the “climbing area” at Gates F. There is also a climbing wall, seating for parents and a cloakroom for the children. There are also baby changing facilities in the WC by the Family Fun Gate.

22 Prayer Room . Customs – On arrival

PRAYER ROOM

A place of peace and tranquillity in the midst of a busy airport, the prayer room is available to members of all religions and philoso- phies. The prayer room in Terminal 3 (level 2) is publicly available around the clock for all persons. Other prayer rooms are located in Terminal 3 (level 3) and in the Plaza, but they are only accessible with a boarding pass. The Airport pastoral care office in Terminal 3 (level 2) is manned by staff from Monday to Friday from 10:00 to 13:00. In urgent cases, the pastoral care team can also be reached by telephone. The telephone number can be found at the entrance to the office. A Christian church service is held on Sundays at 08:00.

CUSTOMS – ON ARRIVAL

Goods purchased in the EU are considered to be in so-called “free movement” and not subject to customs charges. Tobacco products or alcoholic drinks in your luggage are only duty-free if they are intended for personal consumption.

Persons arriving from non-EU states may bring in the following goods, which may be duty-free depending on the quantity concerned:

DUTY-FREE LIMITS UP TO A VALUE OF ABOUT € 430 • 200 cigarettes or • 100 cigarillos or • 50 cigars or • 250 g tobacco or a combination of these and • 4 l wine and • 16 l beer and • 1 l spirits > 22% vol. or • 2 l spirits < 22% vol. or a combination of these

For any other goods there is a general limit of € 430 per person, or € 150 for travellers under the age of 15. A reasonable quantity of personal medical supplies can be imported.

A general ban exists on the import of bonsai plants, citrus plants or vines. For more detailed regulations concerning the import of plants and animals, visit www.bmf.gv.at.

23 Customs – On departure . Hotel . Transfers

CUSTOMS – ON DEPARTURE

Passengers travelling to destinations outside the EU are subject to the individual import regulations of the respective country.

Non-EU citizens may obtain a refund of VAT (sales tax) that they have paid (see VAT Refunds section).

For any other export formalities, please see the Customs Office in the arrivals hall.

HOTEL

NH HOTELS AUSTRIA The NH Vienna Airport Hotel offers a sophisticated and innovative ambience. Its 500 rooms in three categories (Standard/Business/ Superior) have been furnished with attention to detail as well as the most modern technology. All rooms contain a safe, direct-dial telephone, TV und Wireless LAN. To make your stay even more peaceful, the windows are sound-proof. www.nh-hotels.de

TRANSFERS

With its minimum connecting time of 25 minutes, Vienna Airport is leading in Europe. Quick transfers are made possible, above all, by the clearly designed one-roof concept and a signage system that provides passengers with easy-to-understand directions.

WHAT TO NOTE WHEN IN TRANSIT You will find details of your connecting flight on your ticket or the information monitors. Take note of the gate number for your connecting flight and follow the signs to your gate. If you do not yet have your boarding pass for the onward flight, contact the nearest service counter or the airline personnel at one of the gates.

24 Transfers . VIP & Business Services

TRANSFER ROUTES AT VIENNA AIRPORT If you are transferring within the Schengen Zone, your departure gate will be within easy reach. If you arrive at Gates F and your connecting flight is at Gates B or C, then please note that you will have to go through another security check.

When transferring from Schengen to Non-Schengen countries (and vice-versa) you will pass through a passport control and a security check if you are travelling from a third country and transferring in Vienna.

TRANSFER SHUTTLE In order to offer more comfort to passengers, a free Transfer Shuttle has been established between the terminal buildings. A shuttle runs from the Schengen Bus Arrivals (Gates B, C) to the Schengen Bus Arrivals Terminal 3 (Gates F) every five minutes.

VIP & BUSINESS SERVICES

Regardless of the selected booking class and airline, the Vienna Aircraft Handling VIP Service offers personal support in a pleasant atmosphere as well as a high level of flexibility, discretion, security and time-saving.

Whether you are arriving, departing or in transit; you’ll be able to go quickly through check-in, baggage handling, passport and customs formalities as well as the security check. All guests are welcomed directly at the arriving aircraft or chauffeured to the departing aircraft in exclusive VIP buses.

The VIP Service at Vienna Airport can be booked by all passengers.

Your personal VIP host is available for consultation at any time.

General Aviation & VIP Services Steinriegelweg, Property 140, 1300 Vienna Airport Tel.: +43-1-7007-23300, Fax: +43-1-7007-23250 Email: [email protected]

25 Airlines at Vienna Airport

AIRLINES AT VIENNA AIRPORT

Adria Airways JP www.adria.si Aegean Airlines A3 www.aegeanair.com Aer Lingus EI www.aerlingus.com Aeroflot SU www.aeroflot.ru Air Algerie AH www.airalgerie.dz Air Baltic BT www.airbaltic.com Air Berlin AB www.airberlin.com Air China CA www.airchina.com Air France AF www.airfrance.at Air Malta KM www.airmalta.com Air Serbia JU www.airserbia.com Alitalia AZ www.alitalia.com Asiana Airlines* OZ www.flyasiana.com Austrian OS www.austrian.com British Airways BA www.britishairways.com Brussels Airlines SN www.brusselsairlines.com Bulgaria Air FB www.air.bg Cargolux Airlines Intern. CV www.cargolux.com China Airlines CI www.china-airlines.at China Southern Airlines* CZ www.csair.com Condor Flugdienst GmbH DE www.condor.com Croatia Airlines OU www.croatiaairlines.com Easyjet EZY www.easyjet.com Easyjet Switzerland EZS www.easyjet.com Egyptair MS www.egyptair.com.eg El Al LY www.elal.co.il Emirates EK www.emirates.at Ethiopian Airlines ET www.flyethiopian.com Etihad Regional F7 www.etihadregional.com EVA Air BR www.evaair.com Fedex* FX www.fedex.com Finnair AY www.finnair.com Georgian Airways A9 www.airzena.com Germania ST www.flygermania.de Germanwings 4U www.germanwings.com Iberia IB www.iberia.at Iran Air IR www.iranair.com

26 Airlines at Vienna Airport

Iraqi Airways IA www.iraqiairways.com Jet2.com LS www.jet2.com KLM Royal Dutch Airlines KL www.klm.at Korean Air KE www.koreanair.com LOT Polish Airlines LO www.lot.com Lufthansa LH www.lufthansa.com Luxair LG www.luxair.lu Montenegro Airlines YM www.montenegroairlines.com NIKI HG www.flyniki.com Norwegian DY www.norwegian.no Onur Air OHY www.onurair.com Pegasus Airlines PC www.flypgs.com Peoples Vienna Line PE www.peoples.ch Qatar Airways QR www.qatarairways.com Rossiya Airlines FV www.rossiya-airlines.com Royal Jordanian RJ www.rj.com SkyWork Airlines SX www.flyskywork.com SunExpress XQ www.sunexpress.com SWISS LX www.swiss.com TAP Portugal TP www.flytap.com TAROM RO www.tarom.ro TNT Airways* 3V www.tntliege.com Transaero Airlines UN www.transaero.ru Transavia Airlines HV www.transavia.com Tunisair TU www.tunisair.com.tn Turkish Airlines TK www.thy.com Ukraine International Airlines PS www.flyuia.com United Parcel Service* UPS www.ups.com Vueling VY www.vueling.com

* Freight

27 Vienna Airport-App

VIENNA AIRPORT-APP

You need to pick someone up from Vienna Airport or you have a plane to catch yourself? With the Vienna Airport App you can get all the information and updates related to your flight or an important arrival on your smartphone. It will always keep you updated, taking all the stress out of your departure or meeting your guest. Just enter the booked or expected flight number and date and you will receive up-to-date reports direct to the app.

FEATURES OF THE VIENNA AIRPORT APP: • Pre-notification with no time restrictions of a flight from the flight list or by entering the flight number, date and time of departure or arrival

• Verification of the selected flight approx. 24 hours in advance

• Information on departure/arrival times, check-in zone, airline and gate

• Alert messages for the selected departure (information 24 hours and 6 hours in advance, go to gate, boarding and boarding closed)

• Alert messages for the selected arrival (expected time of arrival, actual time of arrival, landing, and in-position)

• Alert messages for last-minute updates, such as change of gate, delay, cancellation

• Direct link to the mobile website and relevant information for Vienna Airport

28 SHOPPING & RESTAURANTS STROLL, SAMPLE, SAVOUR

FASHION, TOP BRANDS & INTER- SHOPPING MILE NATIONAL FLAIR A quality shopping paradise awaits you on your Vienna Airport is a true Shopping Paradise. way to the departure Whether it’s business or casual, shoes or gates, while varied dining is available in the arrivals accessories, top international brands are and departures areas. waiting to be purchased on the way to the gate. All wishes are fulfilled at Hugo Boss, Dolce & Gabbana, Longchamp, Michael Kors, Philipp Plein, Victoria’s Secret, Wolford, Ermenegildo Zegna and many other luxury boutiques. Many of the latest collections from all over the world are represented here, such as fine jewellery and watches by Christ, Freywille, Swarovski and other jewellers, 365 days a year.

29 Shopping and Restaurants

SHOPPING EXPERIENCE VIENNA AIRPORT In addition to the top brands and exclusive jewellery, travellers will also find street fashion, souvenirs and a wide range of Duty- Free products. With a total of 8 Duty-Free shops, the well-known retailer’s brand Heinemann Duty Free is represented at all Vienna Airport Gates inviting passengers to shop. Travellers will find spirits, sweets and tobacco products, toys, perfumes and cosmetics from top international brands at favourable prices. The comprehensive range is complemented by regional specialities, delicacies and modern souvenirs.

Furthermore, you can also shop without long queues in the public area of the airport without a boarding pass, seven days a week. Here you will find Billa, Spar, Bipa, a pharmacist, a Post Partner Shop, a tobacconist and much more!

ENJOY AND FEEL GOOD Besides the impressive architecture, excellent service and a sus- tainable shopping experience, the culinary delicacies of our top gastronomers will make your stay unforgettable. Whether it’s after shopping or before departure – regional to international, fast food to fine dining, cafe or patisserie, there’s something here for every taste.

SPECIAL OFFERS In addition to the extensive range of Shops & Restaurants, there are new and attractive offers to discover every month at Vienna Airport: From sales promotions on culinary highlights through to various themed weeks. Treat yourself and enjoy your departure with our Special Offers at attractive prices.

Start your holiday with a special shopping and indulgence experience and look forward to attractive offers in our Shops & Restaurants!

An updated list of all Shops and Restaurants at Vienna Airport can be found at www.viennaairport.com/en/shopping and www. viennaairport.com/en/restaurants.

Stay up-to-date and discover what we can offer you in terms of Special Offers: It’s worth taking a look!

30 ARRIVAL AND DEPARTURE WILLKOMMEN, BIENVENUE, WELCOME! AUF WIEDERSEHEN, A LA PROCHAINE, SO LONG!

GETTING TO AND FROM THE AIRPORT! WORLD TRAVELLERS There are various means of transport for Vienna Airport recorded more than 22 million getting easily to and from Vienna Airport: passengers in 2014. There are several parking options available www.viennaairport.com/ for those using their own car, the City Airport arrivalandparking Train (CAT) offers first class comfort between the airport and Wien-Mitte station, several bus and train services operate at regular inter- vals within Austria and abroad. Car rental, car sharing, taxi and limousine services are also available. Left luggage facilities and advance check-in also guarantee more flexibility and security.

31 City Airport Train (CAT)

CITY AIRPORT TRAIN (CAT)

MOVE RAPIDLY BETWEEN CITY AND AIRPORT Vienna, with its CAT City Airport Train, has a fast connection between the airport and city centre. In just 16 minutes, the City Airport Train takes you nonstop from the airport into the city of Vienna and vice versa. Stress-free, traffic-free and environmentally friendly. The City Airport Train is available 365 days a year from early in the morning until late at night.

COMFORTABLE SERVICE • The CAT terminal in Wien-Mitte station offers advance check-in facilities for most airlines, from 18.00 of the day before the flight, up until 75 minutes before the flight time (includes transport of luggage). Please ensure you have a valid CAT ticket when checking in.

• A separate CAT counter is located in the arrivals hall, where you can obtain information about all CAT services, purchase a ticket and much more.

• As well as the regular CAT tickets, it is also possible to buy a combi- ticket for the CAT and Viennese public transport, giving you access to the entire public transport network of Vienna at an economical price.

ACCESSIBILITY Level access from the platform makes it easy to board the CAT trains – and CAT staff are also pleased to help. Once on board the train, the corridors are wide and an area is reserved for wheelchairs. Moreover, use of the CAT is entirely free for wheelchair users.

7 DAYS A WEEK, 365 DAYS A YEAR First train from Wien-Mitte: 05:36 (every 30 min.) First train from the Airport: 06:06 (every 30 min.) Last train from Wien-Mitte: 23:06 (every 30 min.) Last train from the Airport: 23:36 (every 30 min.) www.cityairporttrain.com

32 Other rail connections . Bus connections

OTHER RAIL CONNECTIONS

Rail connection Line Duration Wien Mitte Rapid transit S7 25 min. Linz (via Wien Hbf, St. Pölten) ICE 1h 47 min.

The platforms at Vienna Airport are connected to the terminals by under-cover walkways. www.oebb.at

BUS CONNECTIONS

REGIONAL ROUTES Bus connections Bus line Journey time Wien Morzinplatz/ Schwedenplatz Vienna Airport Lines 20 min. Wien Donauzentrum Vienna Airport Lines 40 min. Wien Westbahnhof Vienna Airport Lines 45 min. Wien Bahnhof Meidling Vienna Airport Lines 30 min. Wien Erdberg (VIB) Eurolines 15 min. Enzersdorf a. d. Fischa Postbus 20 min. Neusiedl am See Postbus 45 min.

INTERNATIONAL ROUTES Slovakia/Bratislava Eurolines/Flixbus 1hr 00 min. Slovakia/Bratislava Slovak Lines 1hr 00 min. Slovakia/ Presov, Kosice Eurobus 8hr 50 min. Hungary/Budapest, Györ Eurolines/Flixbus 2hr 40 min. Hungary/Budapest, Györ Orangeways 2hr 45 min. Czech Republic/Prague Student Agency 5hr 30 Min. Czech Republic/Brno Student Agency 2hr 30 min. Czech Republic/Brno Eurolines/Tourbus 2hr 40 min.

The airport bus-stops are directly in front of the arrivals hall. The current times of departure are shown on screens in the arrivals hall, as well as at the stop itself. www.viennaairport.com/en/bus

33 Arriving by car

ARRIVING by CAR

Located 20 km from the centre of the city, directly on the Eastern Motorway or A4, Vienna Airport can be reached quickly and easily by car. It is also only a 45 minute drive from Bratislava, some 60 km away.

PARKING DIRECTLY AT THE AIRPORT There are several parking areas at Vienna Airport, most of them connected to the terminals by under-cover walkways:

• Two short-term car parks, K1 for dropping off, and K3 for picking up, near to the terminals and arrivals hall.

• Two multi-storey car parks: When checking-in in Terminal 1 and 1A, we recommend PH3. For Terminal 3 the nearest is PH4.

• an open air car park (C).

You can find out which is the most economical option by calling +43-1-7007-22886 or at www.viennaairport.com/parking.

BOOK YOUR CAR PARK ONLINE Select a car park according to your needs and book direct online. parking.viennaairport.com

DISABLED PARKING Reserved spaces for disabled drivers can be found in multi-storey car parks (Parkhaus) 3 and 4, as well as in car park (Parkplatz) C. Drivers are entitled to a 50% discount on the parking charge on presentation of an EU disabled persons identity card (according to section §29b of the National Traffic Regulations) or a disabled pass marked “exempt from using public transport due to permanent damage to health”.

Outside the departure terminals, stopping is restricted to collecting or dropping off passengers! www.viennaairport.com/disabledaccessibleparking

MAZUR CAR PARK The Mazur Parking Area is situated on the B9 road between Vienna Airport and Schwechat and offers an inexpensive parking alterna- tive. Parking charges include the use of an airport shuttle service to and from the Terminal.

34 Limousines & Taxis . Car Rentals . Car Sharing

LIMOUSINES & TAXIS

Airport Driver +43-1-22 8 22

ATS – Airport Transfer Service +43-1-7007-35905

Flughafentaxi ttc +43-1-7007-33141

40100 +43-1-40100 www.viennaairport.com/en/taxi

CAR RENTALS

Avis +43-1-7007-32700

Buchbinder +43-1-7007-33316 +43-810 00 70 10

Budget +43-1-7007-32700

Enterprise +43-1-7007-33316

Europcar +43-1-7007-32812 +43-1-866-16-10

Fox Autorent +43-1-227-87-177

Hertz +43-1-7007-32661 +43-1-79532

Megadrive +43-1-7007-33316 +43-50105 4000

Sixt +43-1-7007-36517

Thrifty n.a. www.viennaairport.com/carrental

CAR SHARING car2go +43-1-267-71-11

DriveNow +43-1-505-26-4099 www.viennaairport.com/en/carsharing

35 Airport Cycle Route

AIRPORT CYCLE ROUTE

The Airport cycle route connects the municipality of Schwechat to the municipality of Fischamend via Vienna Airport. Thus, it closes the gap between the cycle path system in Vienna and the existing routes to Carnuntum and Neusiedler See. www.viennaairport.com/radroute

36 BUSINESS AT THE AIRPORT PERFECT LINKS TO EUROPE AND THE WORLD

OFFICES IN AN UNRIVALLED LOCATION TAILOR-MADE More and more firms are taking advantage Over 200 firms are cur- rently profiting from the of our Central European position to hold unique advantages of this international conferences in Vienna Air- location, using offices designed to suit their indi- port’s premises. Our Office Park buildings vidual requirements. are centrally situated and offer an ideal office location for businesses which involve a high amount of travel and excellent business links with Central and Eastern Europe. Whether you’re looking for a long or short- term solution, we can be your partners for all your business needs.

37 Conferences and Meetings . Offices

CONFERENCES AND MEETINGS

Are you looking for an original location for your meeting or your presentation, do you need a specially equipped conference hall directly at the airport, or do you want a private room for confiden- tial conversations? We offer meeting rooms from the very small to the very large, all tastefully furnished – professional support included, of course!

VIENNA AIRCRAFT HANDLING With its prime location in close proximity to the airport and the city of Vienna, the General Aviation Terminal is the first port of call for congresses, conferences, conventions, seminars or meetings.

The modern equipment and latest conference technology as well as the fascinating views over the apron from most of the seminar rooms create an inspiring ambience.

Our professional event team is available for consultation at any time.

General Aviation & VIP Services Steinriegelweg, Property 140, 1300 Vienna Airport Tel.: +43-1-7007-23300, Fax: +43-1-7007-23250 Email: [email protected]

MEETINGS AT THE NH VIENNA AIRPORT HOTEL

The NH Vienna Airport hotel offers 21 individually combinable rooms (most with natural light) with the most state-of-the-art technical equipment. The rooms have a combined area of 2,000 m2 and offer space for up to 600 people.

For further Information: Tel. +43-1-701510

OFFICES

REGUS – FLEXIBLE INDIVIDUAL SOLUTIONS Permanent complete offices, shared offices or mobile offices: everything is possible. For smaller units and immediate rentals, consult Regus, which manages an entire floor in the modern Office Park 1 building.

Information direct from Regus at www.regus.at or Tel: +43-1-59999 555.

38 Advertising at Vienna Airport . Property

AIRPORT MEDIA – ADVERTISING AT VIENNA AIRPORT

Unique contact quality paired with impressive contact figures. With Vienna Airport-MEDIA, you can reach various target groups accurately in the corresponding (brand) environment. For example, the advertising media ranges from an approximately 370 m2 large LED advertising wall, digital advertising, City Light Vitrines and pillar advertising through to giant banners and promotion areas. www.airport-media.at

We will be happy to advise you: Tel. +43-1-7007-22216 [email protected]

PROPERTY

Have you ever thought of moving your company to the Airport? A base at Vienna Airport can bring important advantages, especially for businesses that value ideal connections to Europe and the world: You can fly to around 240 destinations worldwide and receive guests from all parts of the world in your own office, just after they have landed. Our Office Parks 1–3 are located in the immediate vicinity of the terminals with shopping facilities, restaurants, leisure facilities and local stores, which are available far beyond the normal work- ing hours. Small office units and large offices of up to 2,000 m2 on a single floor are ready to welcome you.

Detailed information at: www.airport-city.at

39 GATES F, G

Level 3

Level 2

Terminal 3 Abflug / 301-399 Terminal 2

Departure / Terminal 1 151-199 Level 1 Terminal 1A 111-132

Ankunft Mobilitäts- und Familienservice Mobilitäts-Mobilitäts- und und Familienservice Familienservice Arrival Mobility and Family ServiceAnkunft / Mobility and Family Service Mobility and Family ServiceArrival / Level 0

Mobilitäts- und Familienservice Mobilitäts-Mobilitäts- und Familienservice und Familienservice Mobility and Family Service MobilityMobility and Family and Family Service Service Ebene 0, 1 / Level 0, 1 Ebene 0,Ebene 1 / Level 0, 1 /0, Level 1 0, 1

Abflug, Transfer TransportmittelAbflug,Abflug, Transfer Transfer GepäckTransportmittelTransportmittel ServiceangeboteGepäckGepäck ServiceangeboteServiceangebote Einkaufen, Restaurants Einkaufen,Einkaufen, Restaurants Restaurants Departure, Transfer TransportDeparture,Departure, Transfer Transfer BaggageTransportTransport ServiceBaggageBaggage ServiceService Shopping, Restaurants Shopping,Shopping, Restaurants Restaurants

Bahn ÖBB, CAT FundbüroBahn Bahn ÖBB, ÖBB,CAT CAT FundbüroFundbüro Zollbüro Zollbüro Zollbüro Check-in Check-inCheck-in Information InformationInformation Train ÖBB, CAT Lost PropertyTrain TrainÖBB, Offi ÖBB,CAT ce CAT Lost PropertyLost Property Offi ce Offi ce Customs Offi ce RestaurantCustomsCustoms Offi ce Offi ce RestaurantRestaurant Ebene 1 / Level 1 EbeneEbene 1 / Level 1 / Level1 1 Ebene 1, Ankunft / Level 1, Arrival Ebene 1,Ebene Ankunft 1, Ankunft / Level /1, Level Arrival 1, Arrival Ebene -1 / Level -1 Ebene Ebene0 / Level -1Ebene /0 Level -1 /-1 Level -1 Ebene 0Ebene / Level 0 /0 Level 0 Ankunft / Arrival AnkunftAnkunft / Arrival / Arrival Gepäckaufbewahrung TreffpunktGepäckaufbewahrungGepäckaufbewahrung AusweisstelleTreffpunktTreffpunkt AusweisstelleAusweisstelle Bus Bus Bus Einkaufsmöglichkeiten EinkaufsmöglichkeitenEinkaufsmöglichkeiten Service Center ServiceService Center Center Luggage Storage MeetingLuggage PointLuggage Storage Storage Id CardsMeetingMeeting Point Point Id CardsId Cards Ankunft / Arrival AnkunftAnkunft / Arrival / Arrival Shops ShopsShops Ebene 1 / Level 1 Ebene Ebene1, Ankunft 1Ebene / Level / Level 1 /1 Level 1, Arrival 1 Ebene Ebene2 / Level 1,Ebene Ankunft2 1, Ankunft / Level /1, Level Arrival 1, Arrival Ebene 2Ebene / Level 2 /2 Level 2 Gepäcksermittlung GeldwechselGepäcksermittlungGepäcksermittlung Zoll U34Geldwechsel SchalterGeldwechsel SupermarktZoll U34Zoll Schalter U34 Schalter SupermarktSupermarkt Taxi Taxi Taxi Lounge LoungeLounge Lost and Found CurrencyLost Exchange andLost Found and Found CustomsCurrency TaxCurrency Refund Exchange Exchange SupermarketCustomsCustoms Tax Refund Tax Refund SupermarketSupermarket Ankunft / Arrival AnkunftAnkunft / Arrival / Arrival Ankunft / Arrival EbenenAnkunft 0, 1, 3Ankunft / /Level Arrival 0, / Arrival1, 3 EbenenEbenen 1, 3 / LevelsEbenen 0, 1, 3 1, / 0, 3Level 1, 3 /0, Level 1, 3 0, 1, 3 AnkunftEbenen / ArrivalEbenen 1, 3 / Levels 1, 3 / Levels1, 3 1, 3 AnkunftAnkunft / Arrival / Arrival Ruheraum MietwagenRuheraumRuheraum GepäckausgabeMietwagenMietwagen BankomatGepäckausgabeGepäckausgabe PolizeiBankomat Bankomat ApothekePolizei Polizei ApothekeApotheke Relaxation Room Car RentalRelaxation Relaxation Room Room BaggageCar RentalClaimCar Rental Cash BaggageMachineBaggage Claim Claim PoliceCash MachineCash Machine PharmacyPolice Police PharmacyPharmacy G-Gates ParkhausG-Gates 4 / ParkingG-Gates Garage 4 AnkunftParkhaus / ArrivalParkhaus 4 / Parking 4 / Parking Garage Garage 4 4 EbenenAnkunft 0, 1, 3Ankunft / /Level Arrival 0, / Arrival1, 3 EbenenEbenen 2, 3 / LevelsEbenen 0, 1, 3 2, / 0, 3Level 1, 3 /0, Level 1, 3 0, 1, 3 Ebene Ebenen1 / LevelEbenen 2, 1 3 / Levels 2, 3 / Levels2, 3 2, 3 Ebene 1Ebene / Level 1 /1 Level 1 Limousinen Service GroßgepäckLimousinenLimousinen Service Service BesucherterrasseGroßgepäckGroßgepäck ErsteBesucherterrasse HilfeBesucherterrasse ErsteErste Hilfe Hilfe Raucherzone RaucherzoneRaucherzone Einkaufsmöglichkeiten EinkaufsmöglichkeitenEinkaufsmöglichkeiten Limousine Service BulkyLimousine LuggageLimousine Service Service VisitorsBulky DeckBulky Luggage Luggage First AidVisitors Visitors Deck Deck First AidFirst Aid Smoking Area SmokingSmoking Area Area Shops ShopsShops Mobilitäts- und Familienservice Ankunft / Arrival Ebene Ankunft1 / LevelAnkunft /1 Arrival / Arrival Ebene Ebene4 / Level 1Ebene / 4 Level 1 /1 Level 1 Ebene Ebene0 / Level 4Ebene / 0 Level 4 /4 Level 4 Ebene 0Ebene / Level 0 /0 Level 0 Andachtsraum AndachtsraumAndachtsraum Mobility and Family Service Family Fun Gate ParkplatzFamily Family Fun Gate Fun Gate ParkplatzParkplatz WC WC WC Prayer-Room Prayer-RoomPrayer-Room F-Gates, G-Gates ParkingF-Gates, LotF-Gates, G-Gates G-Gates ParkingParking Lot Lot Toilets ToiletsToilets Mobilitäts- und Familienservice Mobilitäts- und Familienservice Ebenen 1, 2, 3 / Levels 1, 2, 3 EbenenEbenen 1, 2, 3 / 1, Levels 2, 3 / Levels1, 2, 3 1, 2, 3 Mobilitäts- und Familienservice Mobility and Family Service Mobility and Family Service Rolltreppe ParkhausRolltreppeRolltreppe ParkhausParkhaus Mobility and Family Service Airport Info AirportAirport Info Info Ebene 0, 1 / Level 0, 1 Escalator ParkingEscalator GarageEscalator ParkingParking Garage Garage Mobilitäts- und Familienservice Mobilitäts- und Familienservice Aufzug Mobility and Family Service Mobility and Family Service Aufzug Aufzug Service Counter ServiceService Counter Counter Ebene 0, 1 / Level 0, 1 Abflug, TransferEbene 0, 1 / Level 0, 1 TransportmittelElevator Gepäck ElevatorElevator Serviceangebote Einkaufen, Restaurants Departure, Transfer Transport Baggage Service Shopping, Restaurants

Abflug, Transfer Transportmittel GepäckAbflug, Transfer ServiceangeboteBahnTransportmittel ÖBB, CAT FundbüroGepäck Einkaufen,Serviceangebote Restaurants Zollbüro Einkaufen, Restaurants Check-in Information Departure, Transfer Transport BaggageDeparture, Transfer ServiceTrainTransport ÖBB, CAT LostBaggage Property Ofﬁ ce Shopping,Service Restaurants Customs Ofﬁ ce RestaurantShopping, Restaurants Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival Ebene -1 / Level -1 Ebene 0 / Level 0 Ankunft / Arrival

Bahn ÖBB, CAT Fundbüro Bahn ÖBB, CAT Gepäckaufbewahrung ZollbüroFundbüro Treffpunkt Ausweisstelle Zollbüro Check-in Check-in Bus Information Information Einkaufsmöglichkeiten Train ÖBB, CAT ServiceLost Center Property Offi ce Train ÖBB, CAT LuggageCustoms StorageLost Offi Property ce Offi ce MeetingRestaurant Point Id Cards Customs Offi ce Restaurant Ebene 1 / Level 1 Ebene 1 / Level 1 AnkunftEbene / Arrival 1, Ankunft / Level 1, Arrival Ebene 1, Ankunft / Level 1, Arrival Shops Ebene -1 / Level -1 Ebene 0 / Level 0 Ebene -1 / Level -1 Ebene 1Ankunft / LevelEbene 1/ Arrival 0 / Level 0 Ebene 1, Ankunft / Level 1, Arrival Ebene 2 / LevelAnkunft 2 / Arrival Gepäckaufbewahrung Treffpunkt GepäcksermittlungAusweisstelleGepäckaufbewahrung GeldwechselTreffpunkt Zoll U34 SchalterAusweisstelle Supermarkt Bus Taxi Bus Einkaufsmöglichkeiten Einkaufsmöglichkeiten Service Center LoungeLuggageService Storage Center Meeting Point Lost andId Cards FoundLuggage Storage Currency ExchangeMeeting Point Customs TaxId RefundCards Supermarket Ankunft / Arrival Ankunft / ArrivalAnkunft / Arrival Shops Shops Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival AnkunftEbene / Arrival 2Ebene / Level 1 /2 Level 1 Ebenen 0, 1, 3Ebene / Level 1, 0, Ankunft 1, 3 / Level 1, Arrival Ebenen 1, 3 / LevelsEbene 1,2 /3 Level 2 Ankunft / Arrival RuheraumGepäcksermittlung MietwagenGeldwechsel GepäckausgabeZoll U34Gepäcksermittlung Schalter BankomatSupermarktGeldwechsel Polizei Zoll U34 Schalter Apotheke Supermarkt Taxi Taxi Lounge RelaxationLost and LoungeRoom Found Car RentalCurrency Exchange BaggageCustoms ClaimLost Tax and Refund Found Cash MachineSupermarketCurrency Exchange Police Customs Tax Refund Pharmacy Supermarket Ankunft / Arrival Ankunft / Arrival G-GatesAnkunft / Arrival ParkhausEbenen 4 / Parking 0, 1, 3 /Garage Level 0, 4 1, 3 AnkunftEbenen / ArrivalAnkunft 1, 3 / Levels / Arrival 1, 3 EbenenAnkunft 0, 1, 3Ebenen / /Level Arrival 0, 1, 3 / Level 0, 1, 3 Ebenen 2, 3 / LevelsEbenen 2, 1, 3 3 / Levels 1, 3 Ebene 1 / LevelAnkunft 1 / Arrival Ruheraum Mietwagen GepäckausgabeRuheraum LimousinenBankomatMietwagen Service GroßgepäckPolizeiGepäckausgabe BesucherterrasseApothekeBankomat Erste HilfePolizei Apotheke Raucherzone Einkaufsmöglichkeiten Relaxation Room Car Rental BaggageRelaxation Claim Room LimousineCash MachineServiceCar Rental BulkyPolice LuggageBaggage Claim VisitorsPharmacy DeckCash Machine First Aid Police Pharmacy Smoking Area Shops G-Gates Parkhaus 4 / Parking Garage 4 AnkunftG-Gates / Arrival AnkunftEbenen / ArrivalParkhaus 0, 1, 3 / Level 4 / Parking 0, 1, 3 Garage 4 Ebene 1Ebenen / LevelAnkunft 2, 1 3 / Levels / Arrival 2, 3 Ebene 4Ebene / Level 1Ebenen / 4 Level 0, 1 1, 3 / Level 0, 1, 3 Ebene 0 / LevelEbenen 0 2, 3 / Levels 2, 3 Ebene 1 / Level 1 Limousinen Service Großgepäck BesucherterrasseLimousinen Service ErsteGroßgepäck Hilfe AndachtsraumBesucherterrasse Erste Hilfe Raucherzone Family FunRaucherzone Gate Parkplatz Einkaufsmöglichkeiten WC Einkaufsmöglichkeiten Limousine Service Bulky Luggage VisitorsLimousine Deck Service First AidBulky Luggage Prayer-RoomVisitors Deck First Aid Smoking Area F-Gates, G-GatesSmoking Area Parking Lot Shops Toilets Shops Ankunft / Arrival Ebene 1 / Level 1 Ebene 4Ankunft / Level 4/ Arrival Ebene 0Ebene / Level 1 / 0 Level 1 Ebenen 1, 2, 3 Ebene/ Levels 4 /1, Level 2, 3 4 Ebene 0 / Level 0 Andachtsraum Andachtsraum Family Fun Gate Parkplatz RolltreppeFamily Fun Gate Parkhaus Parkplatz WC WC Prayer-Room Airport InfoPrayer-Room F-Gates, G-Gates Parking Lot Escalator F-Gates, G-Gates Parking GarageParking Lot Toilets Mobilitäts- und Familienservice Toilets Ebenen 1, 2, 3 / Levels 1, 2, 3 Ebenen 1, 2, 3 / Levels 1, 2, 3 Mobility and Family Service Rolltreppe Parkhaus Aufzug Rolltreppe Parkhaus Airport Info Service CounterAirport Info Escalator Parking Garage Elevator Escalator Parking Garage Mobilitäts- und Familienservice Mobility and Family Service Aufzug Aufzug Service Counter Ebene 0,Service 1 / Level Counter 0, 1 Elevator Elevator 40 Abflug, Transfer Transportmittel Gepäck Serviceangebote Einkaufen, Restaurants Departure, Transfer Transport Baggage Service Shopping, Restaurants

Bahn ÖBB, CAT Fundbüro Zollbüro Check-in Information Train ÖBB, CAT Lost Property Ofﬁ ce Customs Ofﬁ ce Restaurant Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival Ebene -1 / Level -1 Ebene 0 / Level 0 Ankunft / Arrival Gepäckaufbewahrung Treffpunkt Ausweisstelle Bus Einkaufsmöglichkeiten Service Center Luggage Storage Meeting Point Id Cards Ankunft / Arrival Shops Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival Ebene 2 / Level 2 Gepäcksermittlung Geldwechsel Zoll U34 Schalter Supermarkt Taxi Lounge Lost and Found Currency Exchange Customs Tax Refund Supermarket Ankunft / Arrival Ankunft / Arrival Ebenen 0, 1, 3 / Level 0, 1, 3 Ebenen 1, 3 / Levels 1, 3 Ankunft / Arrival Ruheraum Mietwagen Gepäckausgabe Bankomat Polizei Apotheke Relaxation Room Car Rental Baggage Claim Cash Machine Police Pharmacy G-Gates Parkhaus 4 / Parking Garage 4 Ankunft / Arrival Ebenen 0, 1, 3 / Level 0, 1, 3 Ebenen 2, 3 / Levels 2, 3 Ebene 1 / Level 1 Limousinen Service Großgepäck Besucherterrasse Erste Hilfe Raucherzone Einkaufsmöglichkeiten Limousine Service Bulky Luggage Visitors Deck First Aid Smoking Area Shops Ankunft / Arrival Ebene 1 / Level 1 Ebene 4 / Level 4 Ebene 0 / Level 0 Andachtsraum Family Fun Gate Parkplatz WC Prayer-Room F-Gates, G-Gates Parking Lot Toilets Ebenen 1, 2, 3 / Levels 1, 2, 3

Rolltreppe Parkhaus Airport Info Escalator Parking Garage

Aufzug Service Counter Elevator Zoll U34 Gates Customs Ebene 3 Tax Refund Level 3 G G 37 G 31 G 27 G 21 G 17 G 11 G 09 G 03 G 01

G 36 G 32 G 26 G 16 G 12 G 04

D 25, D 27 D 23, D 24 Zoll U34 Gates Customs Zoll U34 Ebene 3 Tax Refund Ausgang Customs LevelC 38 3 Exit Tax Refund G C 39, C 40 G 37 G 31 C 36, C 37G 27 G 21 G 17 G 11 G 09 G 03 G 01 Ebene 2 Gates Level 2 D 28, D 29 D 21, D 22 C 35 D Gates

Ausgang Exit G 36 G 32 G 26 G 16 G 12 G 04 C C 34 BCD C 41 FG

D 61-70 C 42 C 33 Ausgang Exit Zoll U34 D 31-37 Customs Tax Refund Ebene 2 C 31, C 32 Ausgang Ausgang Ausgang Zoll U34 Exit Exit Exit Customs Level 2 Zoll U34 Tax Refund G Abﬂ ug / Ebene 1 Customs Tax Refund Departure / Level 1 Gates FG Terminal 3 Ausgang 301–399 Plaza Exit Family C 71-75 Fun Gate BCD F FG F 37 F 35 F 33 F 31 F 27 F 25 F 23 F 21 F 17 F 15 F 13 F 11 F 09 F 07 F 05 F 03 F 01 BCF Gates BCD B Eingang Terminal 2 B 31-42 F 36 F 34 F 32 F 30 F 26 F 24 F 22 F 20 F 16 F 14 F 12 F 10 F 08 F 06 F 04 F 02 Entry Eingang Ausgang Ausgang Ausgang Entry Zugang zu Ebene 2, 3 Terminal 1 Exit Exit Exit Access to Level 2, & 3 151–199 Zoll U34 Abﬂ ug / Ebene 1 Customs Tax Refund Zoll U34 Gates Customs Departure / Level 1 Tax Refund Zugang zu Ebene 0/-1 Family Access to Level 0/-1 Fun Gate Zoll U34 Customs F City F 37 TaxF Refund35 F 33 F 31 F 27 F 25 F 23 F 21 F 17 F 15 F 13 F 11 F 09 F 07 F 05 F 03 F 01 Express

Terminal 1A 111–132

F 36 F 34 F 32 F 30 F 26 F 24 F 22 F 20 F 16 F 14 F 12 F 10 F 08 F 06 F 04 F 02

Gepäckausgabe Baggae claim

Ankunft / Ebene 0 Zugang zu Ebene -1 Access to Level -1 Zugang zu Ebene 0/-1 Access to Level 0/-1 Arrival / Level 0 Ebene -1 / Level -1 0 50 100m City Express 41

Ausgang Exit

Ausgang Zugang zu Ebene 0/-1 Exit Access to Level 0/-1 Ebene -1 / Level -1

City Express Zoll U34 Gates Customs Ebene 3 Tax Refund Level 3 G G 37 G 31 G 27 G 21 G 17 G 11 G 09 G 03 G 01

G 36 G 32 G 26 G 16 G 12 G 04

D 25, D 27 D 23, D 24

Zoll U34 Ausgang Customs C 38 Exit Tax Refund C 39, C 40 C 36, C 37 Ebene 2 Gates Level 2 D 28, D 29 D 21, D 22 C 35 D Gates Zoll U34 Customs Ausgang G Exit Tax Refund C C 34 BCD C 41 FG FG Terminal 3 301–399 Plaza

D 61-70 C 42 BCF C 33 Gates Zoll U34 D 31-37 BCDCustoms Tax Refund C 31, C 32 Ausgang Ausgang Ausgang Zoll U34 B B 31-42 Exit Exit Exit Customs Eingang Terminal 2 Zoll U34 Tax Refund G Entry Customs Abﬂ ug / Ebene 1 Eingang Tax Refund Entry Gates Terminal 3 Zugang zu Ebene 2, 3 Terminal 1 Departure / Level 1 FG Access to Level 2, & 3 301–399 Plaza 151–199 Family C 71-75 Fun Gate Zoll U34 F Customs F 37 F 35 F 33 F 31 F 27 F 25 F 23 F 21 F 17 F 15 F 13 F 11 F 09 F 07 F 05 F 03 F 01 BCF Tax Refund Gates BCD B Eingang Terminal 2 TerminalB 1A31-42 F 36 F 34 F 32 F 30 F 26 F 24 F 22 F 20 F 16 F 14 F 12 F 10 F 08 F 06 F 04 F 02 Entry 111–132 Eingang Zugang zu Ebene 2, 3 Entry Terminal 1 Access to Level 2, & 3 151–199

Zoll U34 Gepäckausgabe Customs Tax Refund Zugang zu Ebene 0/-1 Baggage claim Access to Level 0/-1 Zoll U34 Customs City Ankunft / Ebene 0 Zugang zu Ebene -1 Tax Refund Express Access to Level -1 Arrival / Level 0 Ebene -1 / Level -1 Terminal 1A 111–132

Ausgang Exit

Gepäckausgabe Ausgang ZugangBaggage zu Ebene 0/-1 claim Exit Access to Level 0/-1 Ebene -1 / Level -1 Ankunft / Ebene 0 City Zugang zu Ebene -1 Access to Level -1 Express Arrival / Level 0 Ebene -1 / Level -1 0 50 100m

Ausgang Exit

Ausgang Zugang zu Ebene 0/-1 Exit Access to Level 0/-1 Ebene -1 / Level -1

City Express TERMINAL 3, ARRIVALS

Level 3

Level 2

Terminal 3 Abflug / 301-399 Terminal 2

Departure / Terminal 1 151-199 Level 1 Terminal 1A 111-132

Mobilitäts- und Familienservice Mobilitäts-Mobilitäts- und und Familienservice Familienservice Ankunft Arrival Mobility and Family Service MobilityMobility and andFamily Family Service ServiceAnkunft / Arrival / Level 0

Bahn ÖBB, CAT Fundbüro Bahn ÖBB, CAT Gepäckaufbewahrung ZollbüroFundbüro Treffpunkt Ausweisstelle Zollbüro Check-in Check-in Bus Information Information Einkaufsmöglichkeiten Train ÖBB, CAT ServiceLost Center Property Offi ce Train ÖBB, CAT LuggageCustoms StorageLost Offi Property ce Offi ce MeetingRestaurant Point Id Cards Customs Offi ce Restaurant Ebene 1 / Level 1 Ebene 1 / Level 1 AnkunftEbene / Arrival 1, Ankunft / Level 1, Arrival Ebene 1, Ankunft / Level 1, Arrival Shops Ebene -1 / Level -1 Ebene 0 / Level 0 Ebene -1 / Level -1 Ebene 1Ankunft / LevelEbene 1/ Arrival 0 / Level 0 Ebene 1, Ankunft / Level 1, Arrival Ebene 2 / LevelAnkunft 2 / Arrival Gepäckaufbewahrung Treffpunkt GepäcksermittlungAusweisstelleGepäckaufbewahrung GeldwechselTreffpunkt Zoll U34 SchalterAusweisstelle Supermarkt Bus Taxi Bus Einkaufsmöglichkeiten Einkaufsmöglichkeiten Service Center LoungeLuggageService Storage Center Meeting Point Lost andId Cards FoundLuggage Storage Currency ExchangeMeeting Point Customs TaxId RefundCards Supermarket Ankunft / Arrival Ankunft / ArrivalAnkunft / Arrival Shops Shops Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival AnkunftEbene / Arrival 2Ebene / Level 1 /2 Level 1 Ebenen 0, 1, 3Ebene / Level 1, 0, Ankunft 1, 3 / Level 1, Arrival Ebenen 1, 3 / LevelsEbene 1,2 /3 Level 2 Ankunft / Arrival RuheraumGepäcksermittlung MietwagenGeldwechsel GepäckausgabeZoll U34Gepäcksermittlung Schalter BankomatSupermarktGeldwechsel Polizei Zoll U34 Schalter Apotheke Supermarkt Taxi Taxi Lounge RelaxationLost and LoungeRoom Found Car RentalCurrency Exchange BaggageCustoms ClaimLost Tax and Refund Found Cash MachineSupermarketCurrency Exchange Police Customs Tax Refund Pharmacy Supermarket Ankunft / Arrival Ankunft / Arrival G-GatesAnkunft / Arrival ParkhausEbenen 4 / Parking 0, 1, 3 /Garage Level 0, 4 1, 3 AnkunftEbenen / ArrivalAnkunft 1, 3 / Levels / Arrival 1, 3 EbenenAnkunft 0, 1, 3Ebenen / /Level Arrival 0, 1, 3 / Level 0, 1, 3 Ebenen 2, 3 / LevelsEbenen 2, 1, 3 3 / Levels 1, 3 Ebene 1 / LevelAnkunft 1 / Arrival Ruheraum Mietwagen GepäckausgabeRuheraum LimousinenBankomatMietwagen Service GroßgepäckPolizeiGepäckausgabe BesucherterrasseApothekeBankomat Erste HilfePolizei Apotheke Raucherzone Einkaufsmöglichkeiten Relaxation Room Car Rental BaggageRelaxation Claim Room LimousineCash MachineServiceCar Rental BulkyPolice LuggageBaggage Claim VisitorsPharmacy DeckCash Machine First Aid Police Pharmacy Smoking Area Shops G-Gates Parkhaus 4 / Parking Garage 4 AnkunftG-Gates / Arrival AnkunftEbenen / ArrivalParkhaus 0, 1, 3 / Level 4 / Parking 0, 1, 3 Garage 4 Ebene 1Ebenen / LevelAnkunft 2, 1 3 / Levels / Arrival 2, 3 Ebene 4Ebene / Level 1Ebenen / 4 Level 0, 1 1, 3 / Level 0, 1, 3 Ebene 0 / LevelEbenen 0 2, 3 / Levels 2, 3 Ebene 1 / Level 1 Limousinen Service Großgepäck BesucherterrasseLimousinen Service ErsteGroßgepäck Hilfe AndachtsraumBesucherterrasse Erste Hilfe Raucherzone Family FunRaucherzone Gate Parkplatz Einkaufsmöglichkeiten WC Einkaufsmöglichkeiten Limousine Service Bulky Luggage VisitorsLimousine Deck Service First AidBulky Luggage Prayer-RoomVisitors Deck First Aid Smoking Area F-Gates, G-GatesSmoking Area Parking Lot Shops Toilets Shops Ankunft / Arrival Ebene 1 / Level 1 Ebene 4Ankunft / Level 4/ Arrival Ebene 0Ebene / Level 1 / 0 Level 1 Ebenen 1, 2, 3 Ebene/ Levels 4 /1, Level 2, 3 4 Ebene 0 / Level 0 Andachtsraum Andachtsraum Family Fun Gate Parkplatz RolltreppeFamily Fun Gate Parkhaus Parkplatz WC WC Prayer-Room Airport InfoPrayer-Room F-Gates, G-Gates Parking Lot Escalator F-Gates, G-Gates Parking GarageParking Lot Toilets Mobilitäts- und Familienservice Toilets Ebenen 1, 2, 3 / Levels 1, 2, 3 Ebenen 1, 2, 3 / Levels 1, 2, 3 Mobility and Family Service Rolltreppe Parkhaus Aufzug Rolltreppe Parkhaus Airport Info Service CounterAirport Info Escalator Parking Garage Elevator Escalator Parking Garage Mobilitäts- und Familienservice Mobility and Family Service Aufzug Aufzug Service Counter Ebene 0,Service 1 / Level Counter 0, 1 Elevator Elevator Abflug, Transfer Transportmittel43 Gepäck Serviceangebote Einkaufen, Restaurants Departure, Transfer Transport Baggage Service Shopping, Restaurants

Rolltreppe Parkhaus Airport Info Escalator Parking Garage

Aufzug Service Counter Elevator TERMINAL 1, 1A, 2 GATES B, C, D

Level 3

Level 2

Terminal 3 Abflug / 301-399 Terminal 2

Departure / Terminal 1 151-199 Level 1 Terminal 1A Mobilitäts- und Familienservice Mobilitäts-Mobilitäts- und und Familienservice Familienservice 111-132 Mobility and Family Service MobilityMobility and andFamily Family Service Service

Ankunft Arrival Mobilitäts- und Familienservice Mobilitäts-Mobilitäts- und Familienservice und FamilienserviceAnkunft / Mobility and Family Service MobilityMobility and Family and Family ServiceArrival Service / Level 0 Ebene 0, 1 / Level 0, 1 Ebene 0,Ebene 1 / Level 0, 1 /0, Level 1 0, 1

Bahn ÖBB, CAT Fundbüro Bahn ÖBB, CAT Gepäckaufbewahrung ZollbüroFundbüro Treffpunkt Ausweisstelle Zollbüro Check-in Check-in Bus Information Information Einkaufsmöglichkeiten Train ÖBB, CAT ServiceLost Center Property Offi ce Train ÖBB, CAT LuggageCustoms StorageLost Offi Property ce Offi ce MeetingRestaurant Point Id Cards Customs Offi ce Restaurant Ebene 1 / Level 1 Ebene 1 / Level 1 AnkunftEbene / Arrival 1, Ankunft / Level 1, Arrival Ebene 1, Ankunft / Level 1, Arrival Shops Ebene -1 / Level -1 Ebene 0 / Level 0 Ebene -1 / Level -1 Ebene 1Ankunft / LevelEbene 1/ Arrival 0 / Level 0 Ebene 1, Ankunft / Level 1, Arrival Ebene 2 / LevelAnkunft 2 / Arrival Gepäckaufbewahrung Treffpunkt GepäcksermittlungAusweisstelleGepäckaufbewahrung GeldwechselTreffpunkt Zoll U34 SchalterAusweisstelle Supermarkt Bus Taxi Bus Einkaufsmöglichkeiten Einkaufsmöglichkeiten Service Center LoungeLuggageService Storage Center Meeting Point Lost andId Cards FoundLuggage Storage Currency ExchangeMeeting Point Customs TaxId RefundCards Supermarket Ankunft / Arrival Ankunft / ArrivalAnkunft / Arrival Shops Shops Ebene 1 / Level 1 Ebene 1, Ankunft / Level 1, Arrival AnkunftEbene / Arrival 2Ebene / Level 1 /2 Level 1 Ebenen 0, 1, 3Ebene / Level 1, 0, Ankunft 1, 3 / Level 1, Arrival Ebenen 1, 3 / LevelsEbene 1,2 /3 Level 2 Ankunft / Arrival RuheraumGepäcksermittlung MietwagenGeldwechsel GepäckausgabeZoll U34Gepäcksermittlung Schalter BankomatSupermarktGeldwechsel Polizei Zoll U34 Schalter Apotheke Supermarkt Taxi Taxi Lounge RelaxationLost and LoungeRoom Found Car RentalCurrency Exchange BaggageCustoms ClaimLost Tax and Refund Found Cash MachineSupermarketCurrency Exchange Police Customs Tax Refund Pharmacy Supermarket Ankunft / Arrival Ankunft / Arrival G-GatesAnkunft / Arrival ParkhausEbenen 4 / Parking 0, 1, 3 /Garage Level 0, 4 1, 3 AnkunftEbenen / ArrivalAnkunft 1, 3 / Levels / Arrival 1, 3 EbenenAnkunft 0, 1, 3Ebenen / /Level Arrival 0, 1, 3 / Level 0, 1, 3 Ebenen 2, 3 / LevelsEbenen 2, 1, 3 3 / Levels 1, 3 Ebene 1 / LevelAnkunft 1 / Arrival Ruheraum Mietwagen GepäckausgabeRuheraum LimousinenBankomatMietwagen Service GroßgepäckPolizeiGepäckausgabe BesucherterrasseApothekeBankomat Erste HilfePolizei Apotheke Raucherzone Einkaufsmöglichkeiten Relaxation Room Car Rental BaggageRelaxation Claim Room LimousineCash MachineServiceCar Rental BulkyPolice LuggageBaggage Claim VisitorsPharmacy DeckCash Machine First Aid Police Pharmacy Smoking Area Shops G-Gates Parkhaus 4 / Parking Garage 4 AnkunftG-Gates / Arrival AnkunftEbenen / ArrivalParkhaus 0, 1, 3 / Level 4 / Parking 0, 1, 3 Garage 4 Ebene 1Ebenen / LevelAnkunft 2, 1 3 / Levels / Arrival 2, 3 Ebene 4Ebene / Level 1Ebenen / 4 Level 0, 1 1, 3 / Level 0, 1, 3 Ebene 0 / LevelEbenen 0 2, 3 / Levels 2, 3 Ebene 1 / Level 1 Limousinen Service Großgepäck BesucherterrasseLimousinen Service ErsteGroßgepäck Hilfe AndachtsraumBesucherterrasse Erste Hilfe Raucherzone Family FunRaucherzone Gate Parkplatz Einkaufsmöglichkeiten WC Einkaufsmöglichkeiten Limousine Service Bulky Luggage VisitorsLimousine Deck Service First AidBulky Luggage Prayer-RoomVisitors Deck First Aid Smoking Area F-Gates, G-GatesSmoking Area Parking Lot Shops Toilets Shops Ankunft / Arrival Ebene 1 / Level 1 Ebene 4Ankunft / Level 4/ Arrival Ebene 0Ebene / Level 1 / 0 Level 1 Ebenen 1, 2, 3 Ebene/ Levels 4 /1, Level 2, 3 4 Ebene 0 / Level 0 Andachtsraum Andachtsraum Family Fun Gate Parkplatz RolltreppeFamily Fun Gate Parkhaus Parkplatz WC WC Prayer-Room Airport InfoPrayer-Room F-Gates, G-Gates Parking Lot Escalator F-Gates, G-Gates Parking GarageParking Lot Toilets Mobilitäts- und Familienservice Toilets Ebenen 1, 2, 3 / Levels 1, 2, 3 Ebenen 1, 2, 3 / Levels 1, 2, 3 Mobility and Family Service Rolltreppe Parkhaus Aufzug Rolltreppe Parkhaus Airport Info Service CounterAirport Info Escalator Parking Garage Elevator Escalator Parking Garage Mobilitäts- und Familienservice Mobility and Family Service Aufzug Aufzug Service Counter Ebene 0,Service 1 / Level Counter 0, 1 Elevator Elevator 44 Abflug, Transfer Transportmittel Gepäck Serviceangebote Einkaufen, Restaurants Departure, Transfer Transport Baggage Service Shopping, Restaurants

Rolltreppe Parkhaus Airport Info Escalator Parking Garage

Aufzug Service Counter Elevator Zoll U34 Gates Customs Ebene 3 Tax Refund Level 3 G G 37 G 31 G 27 G 21 G 17 G 11 G 09 G 03 G 01

G 36 G 32 G 26 G 16 G 12 G 04

D 25, D 27 D 23, D 24 D 25, D 27 D 23, D 24 Zoll U34 Ausgang Customs C 38 Zoll U34 Exit Tax Refund Customs C 38 C 39, C 40 C 36, C 37 Tax Refund Gates Ebene 2 C 39, C 40 C 36, C 37 Gates Level 2 D 28, D 29 D 21, D 22 C 35 D Gates D 28, D 29 D 21, D 22 C 35 D Gates Ausgang Exit C C 34 BCD C 41 FG C C 34 C 41

D 61-70 C 42 C 33 D 61-70 C 42 C 33 Zoll U34 D 31-37 Customs Tax Refund C 31, C 32 Zoll U34 D 31-37 Customs Ausgang Ausgang Ausgang Zoll U34 Tax Refund Exit Exit Exit Customs C 31, C 32 Zoll U34 Tax Refund G Zoll U34 Abﬂ ug / Ebene 1 Customs Customs Tax Refund Tax Refund G Departure / Level 1 Gates FG Terminal 3 301–399 Plaza C 71-75 Family FG Terminal 3 Fun Gate F 301–399 Plaza C 71-75 F 37 F 35 F 33 F 31 F 27 F 25 F 23 F 21 F 17 F 15 F 13 F 11 F 09 F 07 F 05 F 03 F 01 BCF Gates BCF BCD Gates B BCD Eingang Terminal 2 B 31-42 F 36 F 34 F 32 F 30 F 26 F 24 F 22 F 20 F 16 F 14 F 12 F 10 F 08 F 06 F 04 F 02 Entry B Eingang B 31-42 Eingang Terminal 2 Entry Zugang zu Ebene 2, 3 Entry Terminal 1 Access to Level 2, & 3 151–199 Eingang Zugang zu Ebene 2, 3 Entry Terminal 1 Access to Level 2, & 3 151–199 Zoll U34 Customs Tax Refund Zoll U34 Zugang zu Ebene 0/-1 Access to Level 0/-1 Customs Zoll U34 Tax Refund Customs City Tax Refund Zoll U34 Express Customs Tax Refund Terminal 1A 111–132 Terminal 1A 111–132

Gepäckausgabe Baggae claim

Ankunft / Ebene 0 Zugang zu Ebene -1 Access to Level -1 Arrival / Level 0 Ebene -1 / Level -1 0 50 100m

Ausgang Exit

Ausgang Zugang zu Ebene 0/-1 Exit Access to Level 0/-1 Ebene -1 / Level -1

City Express VIP Terminal GAC

MAZUR

Betriebsgelände Flughafen Wien

VIP Terminal / General Aviation Center

Gates WIEN C B9 Vienna

Air Cargo Center Gates D

Cargo Nord B9 t zu Gates ahr A4 B Zuf Terminal 2 Terminal 3 Ebene 1 / Level 1 Terminal 1 Ebene 1 / Level 1 Ebene 1 / Level 1

Ankunft / Ebene 0 Terminal 1A Arrival / Level 0 Gates Ebene 1 / Level 1 FG Bahnhof Abflug / Ebene 1 Train Station Departure / Level 1

Ankunft / Ebene 0 NH-Hotel Tower Arrival / Level 0 BRATISLAVA WIEN Office Vienna Park 3 A4

Office Office Prague Park 1 Park 2

Olmütz

CZ Zilina Brno

SK A4 A Tyrnau

B9 Vienna Linz St. Pölten Nitra

Bratislava Miskolc N

Budapest Györ

BRATISLAVA Szombathely Graz H

46 AIRPORT PREMISES Parkplatz Parkplatz Kurzparkplatz KurzparkplatzMietwagen MietwagenSupermarkt Supermarkt Parking Lot Parking Lot Short-Term Parking Short-Term ParkingCar Rental Car Rental Supermarket Supermarket Kurzparkplatz Kurzparkplatz ParkplatzParkplatz ParkplatzParkplatz Parkhaus Parkhaus MietwagenMietwagen MietwagenMietwagenSupermarkt Supermarkt Parking Lot Parking Lot Short-Term Parking Short-Term ParkingCar Rental Car Rental Supermarket Supermarket parking lot parking lot parking garage parking garage car rental car rental Parkplatz Parkplatz Parkhaus Parkhaus Mietwagen Mietwagen parking lot parking lot parking garage parking garage car rental car rental KurzparkplatzParkhaus KurzparkplatzParkhausEinfahrtEinfahrt Parkmöglichkeit ParkmöglichkeitEinfahrtEinfahrt Parkmöglichkeit ParkmöglichkeitMietwagenrückgabeMietwagenrückgabeMietwagenrückgabeMietwagenrückgabeSupermarkt Supermarkt short-termParking parking Garageshort-termParking parkingCarcar ParkGarage park Entrances entrances Carcar Park park Entrances entrances car rentalCar Rental return Return car rentalCar Rental return Returnsupermarket supermarket ParkplatzKurzparkplatzParkhaus KurzparkplatzKurzparkplatzParkhausEinfahrtEinfahrt Parkmöglichkeit ParkmöglichkeitEinfahrtEinfahrtMietwagen Parkmöglichkeit ParkmöglichkeitMietwagenrückgabeMietwagenrückgabeSupermarktMietwagenrückgabeMietwagenrückgabeSupermarkt Supermarkt Parking Lotshort-termParking parking Garageshort-termShort-TermParking parkingCarcar ParkGarage park Parking Entrances entrances Carcar Park parkCar Entrances entrances Rental car rentalCar Rental return ReturnSupermarketcar rentalCar Rental return Returnsupermarket supermarket Parkplatz ParkplatzParkplatz Kurzparkplatz ParkhausKurzparkplatzMietwagen MietwagenMietwagenSupermarkt Supermarkt Parking Lot parkingParking lot Lot Short-Term ParkingparkingShort-Term garage CarParking Rental Carcar Rental rentalSupermarket Supermarket Parkplatz Parkplatz Parkhaus Parkhaus Mietwagen Mietwagen parking lot parking lot parking garage parking garage car rental car rental KurzparkplatzParkhaus EinfahrtEinfahrt Parkmöglichkeit Parkmöglichkeit MietwagenrückgabeMietwagenrückgabe Supermarkt short-termParking parking Garage Carcar Park park Entrances entrances car rentalCar Rental return Return supermarket KurzparkplatzParkhaus KurzparkplatzParkhausEinfahrtEinfahrt Parkmöglichkeit ParkmöglichkeitEinfahrtEinfahrt Parkmöglichkeit ParkmöglichkeitMietwagenrückgabeMietwagenrückgabeMietwagenrückgabeMietwagenrückgabeSupermarkt Supermarkt short-termParking parking Garageshort-termParking parkingCarcar Park Garagepark Entrances entrances Carcar Park park Entrances entrancescar rentalCar Rental return Return car rentalCar Rental return Returnsupermarket supermarket

47 FLUGHAFEN WIEN AG Corporate Communications, Advertising & Marketing Department P.O. Box 1, A-1300 Wien-Flughafen www.viennaairport.com | January 2015