Shri , Prime Minister addressing during the release function of Circular Postal Stamps on the occassion of 150th Birth Anniversary of on 2nd October, 2018 ANNUAL REPORT 2018-19

Department of Posts Ministry of Communications of

Table of Contents

Chapter Content Page No.

Chapter 1 An Overview 9

Chapter 2 Organisation 15

Chapter 3 IT Modernization Project 21

Chapter 4 Postal & Operations 25

Chapter 5 Premium Services 31

Chapter 6 Rural Business 39

Chapter 7 International Business and Cooperation 43

Chapter 8 Financial Services 51

Chapter 9 Payments Bank 61

Chapter10 Financial Management 67

Chapter 11 Philately 73

Chapter 12 Human Resource Development 81

Chapter 13 Estates Management 95

Chapter 14 Development Activities in North Eastern Region 99

Chapter 15 Issues of General Importance 105

Chapter 16 Public Grievances and Right to Information 111

Chapter 17 Vigilance Administration 119

Annexure 1 Audit Observations of CAG 123

Annexure 2 Audit Report Paras Pending 124

Appendix Other Statistical Tables 127

Annual Report 2018-19 3 4 Annual Report 2018-19 Statistical Tables

Table No Content Page No.

1 Mail Traffic 26 2 Profile of Savings Bank Schemes 51 3 Performance of Postal Life Insurance/Rural Postal Life Insurance 54 4 Rate of Bonus on Postal Life Insurance/Rural Postal Life Insurance 54 5 Claims Settled in Postal Life Insurance/Rural Postal Life Insurance 54 6 Revenue and Expenditure 67 7 Recovery of Working Expenses on Account of Agency Services 68 8 Average Cost and Average Revenue in Various Postal Services 69 9 Personalised My Stamps printed 75 10 Customized My Stamps printed 75 11 Stamps released 76 12 Personnel : Actual Strength 86 13 Number of Employees : Scheduled Castes/Tribes 88 14 Number of Employees : Differently-Abled, Ex-servicemen, 88 Differently-Abled Ex-servicemen, Women, OBC & Minority Employees 15 Annual Return on Cases of Sexual Harassment 91 16 Average Population and Average Area served per 99 in North Eastern Region 17 Plan Expenditure in North Eastern Region 100 18 Major Development Activities in North Eastern Region 100 19 Training in North Eastern Region 102 20 MIS on RTI Requests and First Appeals 113 21 Statement of Disciplinary cases 120

Annual Report 2018-19 5 Table No Content Page No.

Appendix : Other Statistical Tables 22 Postal Network at a Glance in the Country 127 23 Registered and Unregistered Mail Traffic 128 24 Articles wise Mail Traffic 129 25 Inland Money Orders Issued 130 26 Indian Postal Orders Sold 131

27 Accounts of Savings Schemes 132 28 Outstanding Balance of Savings Schemes 133 29 Distribution of Post Offices 134 30 Classified Function-wise distribution of Post Offices 135 31 Panchayat Sanchar Sewa Kendras, Franchise Outlet and Mukhya Dak Ghar 136 32 Letter Box, and Post Bag 137 33 Postal and Railway Mail Service Functional Units 138 34 Complaints received, Settled and Pending 139 35 Philately Statistics 140 36 Countries covered under International Speed Post Service 141 37 List of Departmental Heritage Buildings 143 38 Departmental and Rental Buildings 144

6 Annual Report 2018-19 An Overview

Annual Report 2018-19 7

followed by the more comprehensive Indian Actwas Post This was enacted. 1837 of Act Office Post Indian the Offices, Post then the amongst uniformity three some bring To (1793). Mumbai then and the in up (1786) Chennai (1774), Kolkata of Presidencies set also were (GPOs) Offices Post General Subsequently, Kolkata. in up set was Office Post first the the when 1727 to year back traced be can network its with Posts, network of Department this postal of vast beginnings The world. the postal in largest network the is Offices, Post 1,55,531 of 1.1 Average areaservedbyaPostOfficeis21.14 sq.km. serves 6455people,and in urbanareas,aPostOfficeserves29458people. On an average, 8770 people are served by a Post Office in the country; in rural areas, a Post Office

Urban PostOffices Departmental Post Offices The 25556 (10.26%) 15649 Department ofPosts–TheLastmileReach Gramin DakSewak A Post Offices n 129975 O As on31.03.2018 vervie Post Offices 155531 88 a pse wih euae te postal the regulated services inthecountry. which passed was 1898 of Act Office Post India and the Thereafter, Britain China. Great to India Sea from the Service also Mail as introduced was Service Mail year, Railway same the In 1854. of Act Post Office Indian inIndia the with existence into system came thus postal present Post Indian The the Offices. to India in territories the British in mail carrying of monopoly provisions the its granted and system postal the of fabric entire the reformed The Act 1854. of Office Act Departmental Employees 181477 w Annual Report2018-19 Rural PostOffices Gramin Dak (89.94%) 139882 Sewaks 237341 9

Chapter - 1 Chapter - 1 10 was issued on 1 on issued was country the across valid stamp . postage first The river the across (approx.) kilometers 18 of distance a traversed It place. took - to – from flight first world’s MGNREGA and social the security pension schemes. undertaken has as such payments, benefit social the of disbursal Department the late, Of money remittance, include banking, as well which as, insurance. Department, the by undertaken services retail of range diverse a also are there mail, of delivery and transmission processing, is 1.5 connecting theremotestcornersofcountry. and nation the of development socio-economic the in role important an playing country, the of has proved to be one of the important institutions Posts of Department the then, Since weight. on based postage of rate uniform and affordable an p o ue 86 O 18 On 1866. June to up Scinde Dawks. These stamps were in circulation (Scinde); in these stamps subsequently became famous as the issued was Asia in stamp 1.4 y y y y is Posts of Department the of mission y as under: 1.3 be will services and products Post’s MISSION the customer’s firstchoice. 1.2 VISION y y y y y

a as connectivity mile Government ofIndiaplatform. last enable to and T a humantouch. its main strength and serve its customers with T customers. T speed andreliability. with services retail and insurance banking, T of every citizeninthecountry. lives the touching world the in network T o continue to deliver social security services be to proud are employees the that ensure o the to services value-for-money provide o transfer, money parcel, mail, provide o postal largest the as position its sustain o Annual Report2018-19 While In The India 1852, the first ever-adhesive postage ever-adhesive first the 1852, the core activity of the Department the of activity core the st October, 1854 which provided which October,1854 th eray11, the February,1911, Ministry ofCommunications. to delegated been now has Parliament, the with earlier was which 1898, Act, Office Post Indian Postal services contained in the First Schedule of basic the of tariff & rates modify to powers the bythe was approved Parliament through Financial Bill, 2017 whereby 1898 Act, Office Post 1.7 Rules, 1933serveassubordinatelegislation. Office Act, Post 1898. Indian Additionally, Indian the Post Office by governed is network postal it. on Indian laws The make to powers exclusive As such, it is the a Union subject and Parliament has of India. of I Constitution List the of of Schedule Seventh 31 number entry at listed is has Communication Parliament Schedule. Seventh the the (1), in List”) 246 Article per of the matters enumerated in List I (or the “Union exclusive power to make laws with respect to any 1.6 LEGAL PROVISIONS AND CONSTITUTIONAL n sses Udr h I Modernization IT the Under systems. and re- operations efficient of process creation and engineering business through services postal automate and improve primary to is Project this of and focus The satisfaction. workforce customer motivated enhanced system, delivery at aims service improved Project services, and products new of Modernization IT launch revenues, and share market increased in It will result enabled, self-reliant market leader’. transforming the Department into a ‘Technology 1.8 IT MODERNIZATION PROJECT and improving operational efficiency of the of department. efficiency operational improving and re-engineering process Business - on focus with is currently being implemented in expectations. the department customer A major IT Induction and Modernization Project with consonance in introduced being services new and diversified upgraded, being are Posts of Department the by provided services the over, world the decline a seeing is mail the where of environment new challenges the and developments the meet To

As The An amendment in Section 7 of the Indian the of 7 Section in amendment

on 31.03.2019, total 129089 Branch Post Offices network eM MNREGS, for software providing of deployment and and development connectivity, devices solar peripherals, charging other hardware, computer rural supplying by country the in Offices Post Branch 1,30,000 approximately computerizing 1.10 OFINDIA NE AFOR OFFICE POST RURAL ADVANCEMENT DIGITAL carrying communication, physical goodsandmoneytransfers. of means digital a and benefits; will offer Offices Post inclusion. These financial security social of disbursement policies; government vis-à-vis information of dissemination the for centre nodal the become Post Office shall work as multi service centre and digitized The Offices. Post 1,29,975 Sewak Dak Gramin including Offices Post 1,55,531 the all digitizing is Department The centres. service entrusted theto transform the Post Offices into multi India of been has Posts of Department empowerment Digital India. of citizens digital the is of Programme thrust knowledgeThe and economy. society empowered digitally a into India transform to vision a with 2014 in launched India of Government of programme 1.9 and mailoffices,etc. offices account offices, administrative Offices, get will Post the of modules functions various cover to integrated postal various the Project,

Digital Rural (DARPAN) C Poet DRA) is at aims (DARPAN) Project ICT ni Porme s flagship a is Programme India o etc. to them. As them. to etc. W

points. access its as offices post lakh 1.36 and 650 branches through services bank Payments offering is IPPB Today offices. post its through reach, unparalleled (DoP’s) Posts’ of Department the leveraging by country, of part every in services bridge a critical gap in access to formal financial to platform a created has IPPB economy. based cash predominantly a in transactions cashless of adoption the promote and unbanked the for (IPPB) Bank Payments Post bank India for the common man trusted by and affordable removing accessible, the most become barriers to mandate a with Company Limited Public a as (DoP) Posts of Department by up set been has 1.12 Gross Time Settlement (RTGS). Real and (NEFT) Transfer Fund Electronic National of facilities the with along 24X7 customers (POSB) Bank Savings Offices Post to Banking Mobile and Banking Internet of facilities ATMin bringing is Project banking, 1.11 PROJECT (CBS) SOLUTION BANKING CORE have beenrolledoutunderDARPAN Project.

The The oe akn Slto (CBS) Solution Banking Core Annual Report2018-19 11

Chapter - 1 Presentation of India Post Payment Bank QR card to Shri Narendra Modi, by Shri , Union Minister of State for Communications (I/C) and Railways, Shri A.N. Nanda, Secretary (Posts) and Shri Suresh Sethi, MD & CEO (IPPB) during Nationwide Rollout event of IPPB on 1st September, 2018 at New O rganisation Annual Report2018-19 13

Chapter - 2

Mreig, G (acl ietrt) and Directorate) (Parcel CGM Marketing), & Development (Business CGM, viz, Managers General Chief addition, In PSB. the to permanent invitees are (Co-ordination) DG Addl. and Services) (Postal General Director headquarters. the at administration of charge in is and Board Board. Services the assists Board Services Secretary,Postal The the Postal to advice finance renders Department the to (AS&FA) Advisor Planning. The Additional and Secretary and Funds, Financial Development, Resource & Insurance Human Life Banking, Insurance Postal of Life Investment Postal Implementation, and Induction Technology Operations, Postal the Board of look after Members areas of Personnel six Management, The Board. the to invitee an (AS&FA)Financial is Advisor and Secretary Postal Services (Coordination) and Board six Members. (PSB) The is Additional the apex comprises the Chairman, Addl. Director General management body of the Department of Posts. It 2.2 HEADQUARTERS FORMULATION AT PLANNING AND POLICY to administrationandoperations. relating matters all handles Services Posts of Department Postal Services), (Postal Chairman, General Director The the Board. also is is who Posts of Department Department Secretary, the by The headed the under Charge). is Posts (Independent presently, of Department Communications Communications for State of Minister by earlier of Minister by headed is which Communications of Ministry 2.1 ORGANISATIONAL STRUCTURE

The The O rganisation parcel services. activities, sales robust and operational capacity and providing quality marketing Directorate on Parcel focus 2026, will by parcel India the in of market 15% capturing of objective its from the present i.e. 2026 market by (Revenue) parcel domestic the to of target 15% capturing a with created been has Directorate 5% by revenue of domestic Parcel Market. Parcel and volume by 4% of share market a has Posts of Department present, At packets. registered and parcels of types all of operations end to end and marketing & sales expansion, at look will been Directorate has Parcel The Directorate business. Parcel parcel Separate expand PARCEL Grade (HAG) level Administrative officer with Higher the aim to a administer and under created 2.2.1 OF DIRECTORATE CREATION is headedbyaChiefPostmaster General. Circle Each Meghalaya. and Pradesh Arunachal is States i.e. Tripura, Mizoram, Manipur, Country Nagaland, the of Eastern States as network North-East Circle consists of six Postal with a State with a few exceptions except North- co-terminus generally are Circles convenience. administrative for Circles Postal 23 into divided 2.3 POSTAL CIRCLES eatet rvd ncsay upr t the Board. to support necessary provide Department Deputy the of General Directors and Assistant Directors Sr. Insurance), Directors General Life and Deputy Directors General, (Postal CGM

The A ` 500/- crore. In order to achieve Annual Report2018-19 7,600/- crore revenue crore 7,600/- ` 15

Chapter - 2 Chapter - 2 16 district levels. at mostly cities, and towns important in located both rural and urban areas. Head Post Offices are Sub in located Offices Departmental are Offices Post The Sevaks. Dak categorized are Gramin country the in Offices by manned are Post Offices Branch are mostly located in rural areas and Office. Post Branch and Sub Head, as 2.4 OPERATIONAL UNITS Postal Regionsisnow54. the of tally the Regions, two these of creation the With respectively. Jammu and Jabalpur at located headquarters with General Postmaster Circle. The newly created Regions are headed by Region Postal “Jammu namely Region” Regions Postal Postal new two with constant monitoring, the Department created coupled services of improvement qualitative the with continue ToNation. the serve to out reach to services providing for parameters new with services of quality the improving consistently 2.3.1 POSTAL REGIONS

Annual Report2018-19

Post The Heads ofCircleConference-2018 atBhopal(MP),27 eatet f ot hs been has Posts of Department n aha rds Crl and Circle Pradesh Madhya in i Jmu Kashmir & Jammu in ” “Jabalpur rw fo te eatet f ot ad the and remaining personnelarerecruitedbythe Army. Posts of Department the from drawn also are Service Postal Army the of ranks other the of percent 75 Nearly Service. Postal Indian the from deputation on drawn is Service Postal Army of Officers’ cadre General. Major the of rank in Service Postal Army General, Director Additional the by headed is It Circle. Base the from the 23 called Circles, there Circle is another a as separate designated is APS The Forces. Armed the of needs postal of care take to (APS) Service Postal Army the called wing 2.5 ARMY POSTAL SERVICE CORPS

Apart th to29 th April, 2018 DEPARTMENT OF POSTS – ORGANISATIONAL CHART

MINISTER OF COMMUNICATIONS As on 11/06/2019 MINISTER OF STATE for Communications

Secretary (Posts)/Chairman, Postal Services Board Director General, Postal Services

Secretary Member Member Member Member Member Addl. Secretary & Member Addl. DG (Postal (Technology) (Banking) Financial Advisor (Personnel) (Coordination) (Operations) (Postal Life (Planning & Services Insurance) & HRD) Board) Chairman Sr. DDG DDG DDG DDG (Public CGM Investment DDG (Postal DDG DDG (PAF) (Statistics) (Personnel) Grievances, (Parcel Board Operations) Sr.DDG (PMU) (RB) Quality Directorate) (Vigilance Assurance & & CVO) DDG DDG Inspection) DDG DDG (Budget & GM(Operat CGM (Postal (MM) DDG (Estt.) DDG (PMLA) Accounts) DDG ion) Life Insurance) (Technology) (IR& GB) (Philately) DDG DDG CGM DDG (SR, Legal & GM (Plg) (Finance Chief (BD (Operation) GM, CEPT DDG VP) Directorate) DDG(CP) Mysore (Financial & Engineer Services) PA Admn) DDG GM (Business& (Trg, DDG GM Annual Report2018-19 DDG Investment) Welfare (Estates) (Admn& BD) (RB) & Sports) DDG (PBI) GM GM Program Centre, (Finance) Director Bengaluru ACRONYMS (Finance) RAKNPA CGM – Chief General Manager PTCs DDG – Deputy Director General DDG(Mail GM – General Manager Operation) RAKNPA - Rafi Ahmed Kidwai National Postal Academy PTCs- Postal Training Centre PMLA – Prevention of Money Laundering Act DDG DARPAN – RICT Project (Marketing)

17

Chapter - 2 Chapter - 2 18

As on 11.06.2019

Annual Report2018-19 Department of Posts – Functional Units

Secretary (Posts)/Chairman, Postal Services Board Director General, Postal Services

Members, Postal Services Board/Addl. DG Coordination

Chief Postmaster Postal Life Insurance Business Development RAKNPA Parcel Army Postal General Directorate Directorate Ghaziabad Directorate Service

CEPT, Postal Training Mysore Centre Circle Stamp Retuned Depot Letter Office

56 Army Post 99 Army Post Regional Postmaster General Office (Delhi) Office (Kolkata)

General Post Foreign Postal Mail RMS Division Postal Division Office Post Stores Motor Field Post Section Base Office Depot Service Post Office Head Record Sub Sub Division Office Division

Head Post Office ACRONYMS

Sub Record Office Sub Post Office RAKNPA - Rafi Ahmed Kidwai National Postal Academy RMS – Railway mail Service

Mail Branch Post Office Office/Section I t M odernization P roject Annual Report2018-19

19

Chapter - 3

from 3 commissioned at Navi Mumbai and is operational 3.4 being is Project The 2012-13. implemented ineightsegments. year the in 3.3 functions. management to and feedback information customer facilitate real–time providing country, besides the in parcels and country accountable the of kinds all of of tracing and tracking enable partswill remotest the covering 3.2 upgraded through technology andconnectivity. units administrative and operational of efficiency delivery service improving operational and Posts’ the transforming of at Department aims Project The crore. of outlay Mode an with Mission Project IT e-governance a Modernization as Project of 2012 Department November in of India Government the by approved was Posts of 3.1 (CIS) has been rolled out in 25,573 Post Offices. Solution Insurance Core (PLI), Insurance Life Postal of respect In 30.12.2016. since Banks the of those with inter-operable become also have 996 ATMsThe commissioned. ATMsbeen have been made operational in 23686 Post Offices and has Solution Banking Core 31.03.2019, on As platform. central one through Department the of operations Bank andPostalLifeInsurance(PLI) of the Project aims at computerizing the Savings 3.6 been on 31.03.2019. have locations 28290 Wideunder networked (WAN) Network Area as Project, the of 3.5 been powered on at Mysore on 15

T The N The The As rd I e rmr Dt Cnr hs been has Centre Data Primary he tokn o al ,551 ot offices post 1,55,531 all of etworking April, 2013 Disaster Recovery Centre has t at f h Ntok nertr stream Integrator Network the of part implementation of the Project started Project the of implementation iaca Sses nertr stream Integrator Systems Financial M odernization th May, 2015. 4909 ` have beenrolled outunderDARPAN Project. on 31.03.2019, total 129089 Branch Post Offices As them. network to etc. eMO MNREGS, for software providing of deployment and and development connectivity, devices solar peripherals, charging other hardware, computer rural supplying by country the in Offices Post Branch 1,30,000 approximately computerizing 3.10 phones. 31.03.2019, Circles had reported purchasing of 38477 mobile By Hardware(MOH). Operation Mail under etc. printers tag scanners, for Matrix printers, Dot Circles and phones all smart to of procurement allotted been have Funds UPS(620) (867), Weighingcompleted. and been have scales(563) computers (742), Sets of procurement Gen The Offices. Post the of staff to Mail Offices and hand held devices to Postmen hardware required of supply at aims Project the 3.9 Department onitsown. by progress in are activities Trainingworkshop. the attended participants 3523 which in cycles 4 in workshops management change 120 total in IT in completed effectively were activities Vendorenvironment. function to them enable to Sewaks Dak Gramin including Department the of employees the all preparing at aims Project 3.8 on as pilot, 31.03.2019. including CSI in out rolled been Divisions have offices/GPOs) Post Head independent RMS +12 & Postal (499 Divisions 511 Department. the & of functions HR and finance accounts of computerization implementing and mails counter operations of the post offices, apart from postal, the all platform through central computerizingone at aims Project the of 3.7

The The The Rural Core Systems Integrator (CSI) stream (CSI) Integrator Systems Core Mail Operations Hardware stream of stream Hardware Operations Mail hne aaeet tem f the of stream Management Change P C PoetDRA) is at aims Project(DARPAN) ICT roject Annual Report2018-19 21

Chapter - 3 Launch of revamped India Post website, e-Commerce Portal & internet banking facility for POSB customers and conferment of Meghdoot Awards on 14th December, 2018 at Postal & Mail Operations

through theBOs. efficiently and effectively more the benefits of the schemes of the Central &of State delivery as well as facilities service counter postal of availability ensure to Telangana and Odisha Maharashtra, Jharkhand, Chhattisgarh, These are in the states of Andhra Pradesh, , districts. (LWE) Extremism Wing Left affected offices within a distance of 3 post Kms. in the no 32 worst having villages headquarter Panchayat Gram at 2018-19 during BOs new 1,769 opened 4.4 cash chestsinruralBOs. 4129 embedding and signages office Post 17827 areas, rural in boxes letter 6632 of installation BOs, rural 1626 to basic equipments for infrastructural provision and outlets franchise 200 /redeployment), relocation (by (BOs) Offices Post 24 Branch and Offices(SOs) of Sub-Post opening 22 for targets given were Circles the 4.3 the rural,remote,hillyanddesertareas. the in Offices Post in of opening for made relaxation is criteria some Obligation, Service Universal the fulfill to order In fixed purpose. the for norms income and population distance, 4.2 people. 8770 of population a an and Km. Sq. 21.14 of serves area Office Post a average, an rural On the areas. in being primarily expansion this of focus the with independence, since growth fold seven- a registered thus has network Postal The in Network Postal largest the Offices, which were primarily in Postthe urbanhas areas. 23,344 were there independence, of time the At areas. rural the in are (89.94%) 1,39,882 which of Offices Post 1,55,531 with world the 4.1

In During Post India P diin o h aoe te Department the above, the to addition ostal Offices are opened based onthe based opened are Offices the financial year (2018-19), year financial the &M ail ade drn 21-8 s oprd o the to compared previous yearisgivenin Table-1. as 2017-18 during handled 4.7 MAIL VOLUME the followinggraph: in shown is year-wise, 2013-2014, since urban) 4.6 facilities inuncoveredareas. counter postal basic provide to functional country, the are in Scheme PSSY Kendras under Sewa (PSSKs) Sanchar Panchayat 1912 and scheme franchise the under agents postal 2461 and outlets franchise 2131 Department. the of SewaYojanaSanchar Panchayat scheme (PSSY) effectively met through the franchise scheme and is area such in services postal of demand office, down norms do not justify opening of a new post laid When offices. post of a opening for be demand to continues there world, the in network 4.5 O

Comparative Even The perations total number of Post Offices (rural- Offices Post of number total huh ni hs h lret postal largest the has India though Annual Report2018-19 ttsis f al traffic mail of statistics 25

Chapter - 4 Chapter - 4 26 rdtoal, h dlvr udto for updation delivery the raditionally, line mode and the delivery information is updated variousaccountable articles takes place inan off- 4.10 POSTMAN MOBILE APPLICATION enabled fasterdeliveryofmailinthesecities. and mechanized sorting expedited have and facility processing capacity sorting Enhanced respectively. hour per items 18,000 and 35,000 of capacity sorting a with each (MMS) Sorter a processing, with mail equipped Letter Sorting and Machine (LSM) and expedite are a Mixed Mail centres Delhi to These in order Kolkata. (AMPCs) Centres Mail Processing Automated established has Department 4.9 CENTRES PROCESSING MAIL AUTOMATED identified continuously. being also are mail of for transmission advantageous operationally be can which routes additional Alternate/ country. the across of Speed Post articles and e-commerce shipments made been have functional which will ensure secure transmission routes 42 secure Scheme, Plan and the Under network’ Department. safe the for Transport approved ensure been has Road to of order ‘Development Scheme Plan a articles, e-commerce particularly parcels, and articles Post Speed of transmission ROAD 4.8 OF TRANSPORT NET DEVELOPMENT *Speed PostandExpressParcel aeoy21-72017-18 2016-17 Category Products* Premium Unregistered Registered oa 1.7646 2.54 634.61 618.87 Total MAIL TRAFFIC DURING 2016 –17 AND 2017-18

Annual Report2018-19 In In T 5.6576 2.72 567.69 552.66 78 75 -0.58 47.59 5.38 47.87 19.33 18.34 TABLE- 1 (In Crore) W ORK percentage) Increase/ Decrease (in LCRNC LAAC OF LETTER BOXES CLEARANCE ELECTRONIC the country to operate the fleet of motor vehicles, throughout units MMS 103 are There Mumbai. friendly mail vans environment in propelled Agra, CNG Ahmadabad, are Delhi and 224 which of Out vehicles. motor mail 1458 of maintenance 4.14 Staff Cars/inspectionvehicles. of maintenance and repairs the to attending are workshops MMS Chennai. Bangalore, and Mumbai Delhi, , like cities in services posts the Logistic for operated above are schedules to MMS addition In mail. /bulk speed of delivery and pickup cash, of conveyance Ports, Sea Offices, Sorting Mail Air Stations, Railway mail conveyance bags between Post Offices, RMS offices, TMOs, like services include MMS the of functions The mails. of conveyance Posts for of Department of to requirement purpose the a meet with 1944 year the in existence 4.13 MAIL MOTOR SERVICE Nanyatha through software hasbeenimplementedin98cities. monitoring prompt their 4.12 4.11 the day. forcompleting afterbeathis/hersystem the in it in the tracking report, only after the postmen feeds information. time real capturing for parcels (CoD) Delivery on Cash including Post, Registered and Business Parcel Parcel, Express Post, Speed as such articles accountable various delivering for staff delivery the by used being is PMA Phase-II. in phones smart more 38500 procuring of process the in is and I – Phase in PMA of deployment the for phones smart 15000 procured Posts of Postal Technology (CEPT), Mysuru. Department in Excellence for Centre designed the by developed been and has which application mobile Application Mobile introduced has Department challenges,

In The Mail Electronic MMS is responsible for operation and re t oecm te above the overcome to order oo Srie MS cm into came (MMS) Service Motor laac o lte bxs and boxes letter of clearance PA, n nri based android an (PMA), Postman a b takd hog Ida ot website Post India through www.indiapost.gov.in. orders tracked money be Electronic can payee. the of step door the at delivered is money sending the that is Order Money of Electronic through advantage someone to The money money. their of transmission electronic for Orders Money the of senders the from taken are charges extra No the country have been covered under this service. as of now, all the Departmental Post Offices across introduced by the Department of Posts in 2008 and 4.16 ORDER (eMO) MONEY ELECTRONIC of newvehiclesorthroughoutsourcing. completed have purchase through either condemnation of norms which vehicles, Cars/ vehicles/Staff Inspection operative Motor Mail replacement of and condemnation for Circles of 4.15 and onlineactivityismonitored. (UPU). GPS with provided are vehicles 990 The Cities” Major funded by QSF Board of Universal Postal Union in Delivery Mail International “Expediting for Circles IR&GB of Postal Project QSF all under to supplied and purchased were vehicles Maruti full- 204 having workshops. are fledged units MMS 17 which of out

Powers Electronic have been fully delegated to Heads oe odr evc was service order Money

is available in 19,769 Post Offices across Offices Post 19,769 the country. in available service is iMO present, At proof. a identity and photo number iMO digit 16 a of presentation on India in any Offices Post iMO at designated the payee of the to disbursed be will Money ` from amount an send can person a service, this of the post offices providing iMO service. Under any from the money transmit enables quickly to service customer This remittance. money instant requiring people for intended is service affordable.and reliable convenient, This instant, is which service transmission money domestic 4.18 INSTANT MONEY ORDER(iMO) was which 30 digitally, in introduced Certificates submitting Life for their pensioners for service digital 4.17 JEEVAN PRAMAAN CENTRES (JPC) across thecountry. Centers are functioning in Pramaan 810 Head Post Offices Jeevan These number. Aadhar using by digitally submitted being bythe now are pensioners manually submitted certificates life all ,0 u to up 1,000

Instant Jeevan Money Order (iMO) is an online an is (iMO) Order Money rma i a imti enabled biometric a is Pramaan ` th ue 21. n hs service, this In 2015. June, 000 n n transaction. one in 50,000 Annual Report2018-19 27

Chapter - 4 Shri Dinesh Krishnaswamy, Co-Founder, Infosys who began his career as a postal employee was the Chief Guest on the occasion of World Post Day celebrations seen with the Dak Seva Awardees with Dr. Charles Lobo, CPMG, Karnataka Circle and the Regional PMsG held on 9th October, 2018. P remium S ervices Annual Report2018-19 29

Chapter - 5

ot. oeae f pe Ps hs lo been also has Post Speed of Coverage month. industry handling more than 4 crores articles per it continues to be the market leader in the express years, 32 past the In India. in locations specified between kg 35 documents to up weighing merchandise and of delivery for 1986 time-bound by August providing in started Posts of was Department the industry, express domestic 5.1.3 S Post. India of services and products the of visibility better ensure to and marketing on focus to 2019 in April setup been also has Division Marketing separate A customers. the of needs the view in keeping segment growing rapidly this on to focus 2018 April in Directorate the Parcel separate a in Country setup has Posts of Department the the years, recent in market e-commerce 5.1.2 Post, Businessetc. Logistics Retail office, e-post e-payment, e-post, Post, Parcel, Business Parcel, Express Speed Post, includes services premium of bouquet meet the present day customer requirements. The to services premium several launched has Posts of Department The services. and products the of publicity and marketing better for provide to 2004-05, year the in Directorate Marketing and Development Business as re-organized was It 1996. in Directorate Development Business up a set Posts of Department the requirements, business activities and focus on specific customer utility services. To customized provide and a greater affordable impetus of to range the a provides shop stop one a as office Post The organisation. 5.1.1 peed

Department W Speed P t te xoeta got i the in growth exponential the ith ost ot te akt edr n the in leader market the Post, of Posts is a customer centric P remium S n Croae oss o ter pre-mailing their the from articles of for collection viz; requirements houses Corporate /PSUs and Organizations Government to solution comprehensive a offer to 1996 in service Post’ 5.2.1 5.2. B y y y y y added servicesareprovidedunderSpeedPost:- value customer,following the of needs the meet 5.1.6 some majorcities. in offices post selected in available are facilities booking Post Speed clock the Round articles. also provided as an add-on service for Speed Post 5.1.5 Android basedmobileapp“Postinfo”. through tracked this, be also can articles Post Speed to addition In (www.indiapost.gov.in). site web Post India through number Speed article Post digit 13 the using by online tracked be can articles Post Speed taxes/cess). applicable @ grams 50 upto Post Speed @ grams 50 upto booked be can articles Post Speed product. 5.1.4 delivery. and booking nation-wise provide to increased y y y y y ervices market requirements. with provided Speed been Post to cater has to the growing e-commerce facility Delivery Cash V Free pick-upfacility National Credit (BNPL) scheme olume baseddiscount

usiness Department Speed V Insurance on Delivery facility (COD) – Cash on Cash – (COD) facility Delivery on To Post: Speed under additions alue aiiy ne Bo Nw a Later Pay Now Book under facility Account Facility ` Post is a popular value for money for value popular a is Post 35/- across the country and local and country the across 35/- o a au u to up value a for P of Posts introduced ‘Business Annual Report2018-19 ost . ` 15/- (excluding 15/- ` lk is lakh 1 31

Chapter - 5 Chapter - 5 32 otl ttoey dsly f otr i postal in premises etc. posters of display stationery, postal as such mediums advertising of range a offers Post Media reach. and volume of terms in Post India of expanse other sheer the No match can Post. medium Media through groups target the of customers potential reach organizations Government and Corporate the help to concept 5.4.1 5. 4.M Post orIndian Office Rules,1933. 1898 Act, the Office by Post prohibited Indian not is printed that of coupons, communication form other CDs, any or like mailers posters, items promotional and samples pamphlets, questionnaires, brochures, of un-addressed postal articles like letters, cards, component of Direct Mail in India, and comprises 5.3.2 addressed. un- as well as addressed both be can mail Direct Administrations. the Postal by handled traffic Direct mail of portion pre-dominant a countries, constitutes for Mail many medium In potent advertising. most direct the is enterprises, business or consumers response selected carefully elicit from to designed announcement or message sales a carrying usually matter printed in as activity defined be commercial can which increasing is Mail, ith Direct organizations growing. business the by services and products of advertising direct for need the India, 5.3.1 5. 3.D mail. ordinary and Post Registered Post, Speed like services other to addition value a is It itself. by across the country. Business Post is offices not a service post major at Centers Post Business in 5.2.2 in bringing requirements of the bulk and the corporate customers meeting Besides is activity this revenue, etc. additional and handling articles special of pasting addressing, insertion, franking, folding, customers, the of premises Annual Report2018-19

Direct W India irect edia Business ot fes uiu media unique a offers Post P ot s h un-addressed the is Post P ost ot evcs r available are services Post ost

ac, 09 aon 2.2 ah applications have beenprocessedinthesePOPSKs. lakh 22.02 around 2019, March, 5.5.4 have beenopeneduptoMarch,2019. feasibility of space and manpower. 412 POPSKs of upon depending manner phased a states in country the various in locations 491 at POPSKs open to agreed DoP and MEA Gujarat, Office, Post Head Dahod and Karnataka in Mysore at 5.5.3 Dahod HeadPostOffice,Gujarat. and Karnataka Mysuru, Office, Post Metagalli 5.5.2 services tothecitizensofourcountry. related passport delivering for (POPSK) Kendra Seva Passport Office Post (HPOs) as States various Offices in to Post agreed Head have selected leverage (DoP) Posts the of and Department (MEA) Affairs External the of areas, Ministry flung far in citizens the passport to extend services to order in and initiative this of part a As neighbourhood. their in customers O the to services and products party third provide 5.5.1 P 5.5. players for sale of third party products viz. sale viz. products party third of sale for players 5.6.3 Offices ason31.3.2019. of Post 335 theMinistry at available is service The Railways. with association in Offices Post selected at issued being are classes all for tickets reservation railway locations, convenient 5.6.2 bills, telephonetaxesandfees. Retail Post which include collection of electricity under services providing by country the across Offices Post of network vast the leveraging is Post India steps. door their at affordability and utility of range a services to the customers providing convenience provide to shop stop one a 5.6.1 5.6 R K endra

etail ost Following The Post T T Post During poie ala tces through tickets railway provide o ie ups have also been made with various (POPSK)

Offices are being developed as developed being are Offices Offices are being leveraged to leveraged being are Offices io satd n 5121 at 25.1.2017 on started pilot P ffice h pro fo Jn 21 to 2018 Jan, from period the ost the success of the pilot POPSK P asspor t

S eva

o -ot URL e-Post to customer has to get registered online by accessing 5.7.4 by registeringaspre-paid userofe-Postretail. premises own customer’s from sent be can it or customer by visiting e-Post enabled Post Offices 5.7.3 the formofhardcopy. the destination, it is delivered to the addressee in is at and message copy soft a as The transmitted electronically internet. using by office their premises from requirements business their per as messages the send and design draft, to etc (Small and Medium Enterprises) and Companies Government including Departments, PSUs ( Units), SMEs customers corporate 5.7.2 corporate customers. e-Post service is available India. for across both retail Offices as Post well lakh as 1.54 than more of network a through done is delivery physical and offices post 13,500 than more in available is facility booking e-Post Presently,staff. delivery postman/ through destination the at copies hard messages, text scanned images, pictures etc and their include delivery in may which messages the of transmission electronic provides which 5.7.1 5.7 e-Post also available. is Post Speed through country the across step delivery of Gangajal, sourced from Gangotri, Offices e-commerce Portal and e-Post Office Portal. Post Door Head i.e. portal online through and country the across through Gangotri, from sourced ‘Gangajal’ of distribution and supply 5.6.4 are openedbytheRBI. tranches when and as Department the of Offices Post Head all through accepted Bonds”, are applications Gold “Sovereign of sale of India etc. initiative of EESL Government of by part Fans as Additionally, and lights Tube Bulbs, LED Efficient Energy products, agricultural of

Arrangements For This e-Post e-Post viig h pepi fclt, a facility, pre-paid the availing evc cn e vie b the by availed be can service s n neitrd yrd mail hybrid unregistered an is oprt srie enables service Corporate www.epost-indiapost.gov.in. ae en ae for made been have P centrally tothebiller. made is payment and software based web using electronically consolidated The is organization. collected amount any of behalf on etc.) fees bills, school fees, electricity university taxes, bills, fee, examination (telephone money of collection allows which solution a many-to-one is e-Payment customers. such to e-Payment of form the in solution convenient and simple a customers from payments across the country. other The Department of Post offers and bills of 5.8.1 5.8 e-Payment ih iia ad hscl onciiy the norder to strengthen the rural economy connectivity, physical Department and of Posts has digital launched the e-Commerce with 5.10.1 5.10. e-Commerce Portal w.e.f. extended India in been living 13 Citizens has Indian e-IPO the to of facility The i.e. portal Office e-Post the through online on RTIfee pay to abroad (e-IPO) Order 22 Postal Indian Electronic 5.9.1 (E e-IPO 5.9 eoiig h rcag aon aant the against amount unique customerID. recharge the by depositing or registration and of office post enabled e-post any time into walking the at card debit either bymakingonlinepaymentthroughcredit/ account pre-paid activate/rechargee-Post can its a process, customer The generated. is registration ID customer unique of completion After required tobesentasanattachment. is eIPO electronically, filed is application RTI RTI application sent in the hard copy and in case the with attached be to is eIPO the of printout seek A to Ministry/Department. any used from be information can generated so eIPO first time. the The for ID profile create to website 5.9.2 ostal th nd February, 2014. March 2013 to enable Indian Citizens living

Business Department The I O plcn nes o eitr n the on register to needs applicant rder organizations require collection lectronic https://www.epostoffice.gov.in. Annual Report2018-19 f ot luce the launched Posts of ) I ndian 33

Chapter - 5 Chapter - 5 34 during thefinancialyear 2018-19. of revenue 5.11.5 uig h pro fo 1 from performed period the been during have updations lakhs 39.22 5.11.4 additional revenueforthedepartment. generating in resulted also has this offices, post in footfall increasing Besides data. demographic the in change/mis-match any of Aadhaar case in of details updation and enrolment Aadhaar for citizens the as facilitate 2019 to March outlets convenient till country the across up set 5.11.3 offices. post through areupdated iris and prints finger etc. and biometric updation such as facial image, birth of date address, number, mobile id, email 5.11.2 biometric informationoftheresidents. and demographic of capture electronic involves offices across the country. The enrolment Post process through facilities updation and enrolment to leverage its vast network by providing Aadhaar 5.11.1 Facility inPostOffices 5.11 and e-IPOonline. Gangajal products, Philatelic as such products of department of posts which is for departmental 5.10.2 portal. will also get on board shortly on the e-commerce Entrepreneurs/ etc. PSUs Central and State Boards, Handicraft Small State Groups, Help Self Entrepreneurs, Women Handicrafts, Local Startups, Ayush, MSMEs, on focus particular with India in Make of goal overall the mind in Departmental and Third Party Products. Keeping of sale for place e-market and platform digital a provide to initiative an as 14.12.2018, on Portal 31 st March,2019.

Annual Report2018-19

Aadhaar The Around 13,352 Demographic Department This ` is in addition to e-Post Office portal D M ietrt hs earned has Directorate M & BD pain Enrolment & Updation ,7.8 rrs (provisional) Crores 2,971.18 aha Cnes ae been have Centers Aadhaar 20 lks nomns & Enrolments lakhs 12.08 of Posts has been mandated pain uh s name, as such updation st aur, 08 to 2018 January, taken bytheParcelDirectorate: 5.12.3 haul routesfortranshipmentofparcels. long and short on transport road using started and timely ensure has Department parcels, of transmission secured to the customers. order of in Additionally, requirements specific the meet to etc. security, ensuring centres, delivery processing nodal of up setting hubs, Parcel the the of parcel capacity enhancing the network, expanding as delivery such steps several taken has and operations parcel revamp to 2016 November,during (PNOP) Project Optimization 5.12.2 in headquarters its New Delhi. with Manager, General the and in Chief a by headed Directorate, up Parcel a of operational form set been the has requirements, to market administrative respond and to powers financial business parcel adequate for with integrated structure empowered, dedicated and an business, parcel towards approach the holistic a taking Withof objective sorting, systems. delivery aggregation, and transmission collection, an require integrated e-tailers industry. e-commerce by volumes of packets and parcels, driven primarily the in increase an by offset been has mails letter 5.12.1 5.12 PARCEL NET y y y y y y y y parcels. e-Commerce of delivery reliable ensure to as so inputs/comments their take to customers corporate and merchants e-Commerce with have beenstandardized. P been Designs have Centres finalized. Delivery Nodal and Standard w.e.f. operationalized 17.08.2018 forspecialhandlingofparcels has and hubs finalized Level-2 been 134 and hubs Level-1 New re Drcoae s eual interacting regularly is Directorate arcel

India Globally The ewr o pres ossig f 56 of consisting parcels of network f qimn fr adn parcels handing for equipment of layout and designs for Parcel Hubs Parcel for designs and layout olwn iiitvs ae been have initiatives following ot a satd acl Network Parcel started has Post h dcie n h vlm of volume the in decline the W ORK s rwn a a AR f 5 ad the and 15% of CAGR country a the at in growing market is parcel Express The and Parcel. Business from 2019) February revenue of 5.12.4 y etcl io i fr o Ndl Officers Nodal of form in silos ertical y mreig ae en rae ut the upto created Circle level. been have marketing sales & operations, after looking exclusively V

Department ` 98.45 Crores in year 2018-19 (up to f ot hs and a earned has Posts of

of ~`500crores. ~ i.e. 2026 by (Revenue) market parcel domestic Post India the of revenue. 15% capturing targetof a achieve to aims by 5% ~ and volume by 4% ~ is share market Post ~ India the Currently, existing the from ~ 2026 reach to expected value) is merchandise and but fulfilment distribution excluding and (logistics market parcel ` 7600 crores revenue from the present revenue Annual Report2018-19 ` 000 rrs by crores 60,000 ` 800 crores. 18,000 35

Chapter - 5 Signing of MOU between Ministry of External Affairs and Department of Posts, Ministry of Communications on 31st January, 2019 R ural B usiness Annual Report2018-19 37

Chapter - 6

cee s rsnl oeainl n oe than 96,000 postoffices. more in operational presently is wages Scheme The 2005. accounts since of beneficiaries Bank MGNREGS for Savings disbursement Office Post the through in involved 6.3 THROUGH POST OFFICES GUARANTEE AND (MGNREGS) RURAL SCHEME NATIONAL EMPLOYMENT MAHATMA GANDHI OF DISBURSEMENT Life Insurance(RPLI). also network Postal Rural of premium of collection facilitates postal rural vast The accounts. saving their through social payments scheme security of disbursement and accounts (POSB) Bank services, Savings Office financial Post of formal opening through of ambit the into areas rural remote by the in living people inclusion bringing financial to relates Division RB 6.2 the peopleinruralareas. to services postal and insurance savings, basic affordable and accessible provide to country breadth of and length the across spread network rural the leverage to mandated is (DoP) Posts of Rural Business (RB) Division of the The Department country. the in offices post 1,55,531 total rural network of 1,39,882 Post Offices out of the 6.1

Department One Department TE PNIN SCHEMES PENSION OTHER f h ms iprat ok f the of work important most the of of Posts has a predominantly a has Posts of f ot hs en actively been has Posts of R ural W AGES B usiness IIA AVNEET OFINDIA RURAL ADVANCEMENT POST OFFICES FOR A NE DIGITAL social andeconomicrelevancetothenation. vast rural postal network for various activities of 6.6 remote the in rural areas. transactions digital to boost a giving devices DARPAN through done being premium are (RPLI) Rural PostalLifeInsurance / (PLI) Insurance Life Money Postal of deposit Orders, and and other articles Post Speed of& Registered booking schemes, MGNREGS payments Sector under Social benefits of disbursement system, Banking Core on money Financial of withdrawal and and deposit Online Postal transactions. online out carrying the country for 1.29 over than all offices more Post Branch to Lakh devices held hand based SIM provided has Posts of Department Project, (DARPAN) India New A for Office Post Rural 6.5 far flungruralareas. in living society the they of sections disadvantaged as importance social provide the much needed financial support to the immense of are schemes These departments. / government state and departments / government central other of schemes and (NSAP), Programme Assistance of beneficiaries Social National under the schemes pension various to pensions of payment 6.4

Department Under Department (DARPAN) h Dgtl dacmn of Advancement Digital the of Posts has also leveraged its leveraged also has Posts of f ot as undertakes also Posts of Annual Report2018-19 W 39

Chapter - 6 Chapter - 6 40 2 MinistryofPower 1 4 3 S. No. Annual Report2018-19 (MoLE) Ministry ofLabour Development Ministry ofRural Affairs Ministry ofHome Ministry 4 on (MoLE) Employment and Labour of Ministry the and DoP the A Memorandum of Understanding (MoU) has been signed between Survey, 1.74lakhvillageswerecoveredduring2016-17. the of Phase first Yojana”Ghar (SAUBHAGYA).the Har In Bijili Sahaj Mantri “Pradhan project the of part a as Power, of Ministry of behalf on Pradesh Uttar and Rajasthan,Telangana Maharashtra, un of survey a conducted electrified households has in 2.19 (DoP) Lakh villages in Posts the state of of Karnataka, Department The ibreet f oil etr eso pyet including payments pension Sector seamless MGNREGS wages,sponsoredbyvariousMinistries. Social for 2016 Payment of December National in disbursement the (NPCI) India of of Platform Corporation (NACH) House Clearing Automated National the on-boarded has Posts of Department The Accounts, thereby enhancing the Bank role of DoP Savings in Financial inclusion. Office Post through payments DBT of monitoring proper for Directorate Postal the in up set been has Cell) (DBTA in the 1 the in Telangana, Bihar, Chhattisgarh, Pradesh, Jharkhand, Andhra of Maharashtra states and the Odisha, in Districts LWE affected worst 32 Out of 1788 Branch Post Offices (BOs) planned to be opened in the Details ofProposal FY 18-19. from 13-04-2017. has been extended to all Head Post Offices in the country with effect Offices inthestatesof AndhraPradeshand Telangana. The scheme Post Head 95 in 12-02-2017, on launched Centers. was project The th Nov 2016 to leverage Post Offices as Employment Registration Employment as Offices Post leverage to 2016 Nov st Phase,1769 BOs have been made functional during the during functional made been have BOs Phase,1769 I nternational C B ooperation usiness

and Annual Report2018-19

41

Chapter - 7

nentoa Bra. eatet f ot is Posts of Department the Bureau. (v) International and Committee; Consultative the (iv) Administration of (CA); (iii) the Postal Operations Council (POC); Council the (ii) Congress; 7.4 bodies andmultilateralagreements. various its through affairs postal international of gamut entire the regulates and sphere this in cooperation international promote to aims also of international UPU The world. the throughout for services postal operation responsible efficient is Berne, ensuring Union members active earliest the at of one is The headquarters Switzerland. its having Nations, United the of agency specialized a UPU, the of 7.3 UNION (UPU) INDIA AT THE UNIVERSAL POSTAL around theworld. contact people-to-people facilitate to continues borders it time, same the the At purposes. across commercial for information and money goods, transfer to organizations and individuals enabling India, in trade international for channel 7.2 international from business. revenue of realization on focused activities and operators postal private operators, business relations with designated and bilateral discussions with other designated postal under (UPU), Union Postal Universal countries the of ambit the different designated of operators among postal transactions include multilateral These Division. Business Global and Relations International the Posts by coordinated of are Department the of Cooperation and 7.1

I The The India Matters nternational Post Office is emerging as an important an ois f h UU r: i the (i) are: UPU the of bodies main eaig o nentoa Business International to relating C ooperation Etariay oges f h UPU the of Congress Extraordinary was held in Addis Ababa from 3 7.6 IN THE UPU AND APPU COOPERATION MULTI-LATERAL THE IN CONTRIBUTION INDIA’S Asia PacificPostalCollege. the of Board Governing and Committee Finance of member a as APPU the of Member affairs the in role of leading a plays services Posts of Department countries. postal in cooperation the postal exchanges in the region and to promote facilitate to aims It countries. 32 of membership witha Union Postal Universal the to affiliated 7.5 UNION (APPU) POSTAL PACIFIC ASIAN these areputtovotebymembercountries. submit their reports to the plenary meeting where and proposals various consider Committees The elections. through constituted is and countries, nine different Committees consisting of member through out carried is Congress the of work The road map for UPU activities for each work cycle. the adopt and define to years four every meets and countries member all of representatives the the supreme body of the UPU and is composed of currently a member of the POC. The Congress is eaig o h cret n ftr Wrd Postal World future and current the to relating addressingofvarious aimcrucialissuesthe with 2018, in Congress Extraordinary Second a hold 7.7 of years in Berne,Switzerland. 144 UPU’s the existence, with the first having been held in 1900 in held Congress Ordinary Extra 2nd the was Congress 2018. The B

T The APPU usiness e sabl oges 21) eie to decided (2016) Congress Istanbul he s Rsrce Uin hc is which Union Restricted a is Annual Report2018-19

rd and – 7 th September,

43

Chapter - 7 Chapter - 7 44 Department of Posts has been actively are asunder: year 2018. Important meetings attended by India participating in international meetings during the 7.11 W INTERNATIONAL MEETINGS AND PARTICIPATION IN and agencies other with stakeholders. coordination chain supply in of postal international exchange the for data electronic and standards, operations, documentation in issues cutting the with cross deals which Union Postal Universal the of (POC) Council Operations Postal the of 1 Committee of work the mirrored committee This 2018. June, 25-29 Vietnamfrom Nang, Da in held meeting the APPU-EC during Japan and India by co-chaired was (APPU) Union Postal Pacific Asian the of WorkingGroup Integration 7.10 Electronic Advance Data. and EDI Security, Transportation, to Standards, Operations and related Accounting, Customs, issues the including global network the postal by offered services physical the to the importance of the operational reforms related underlined and meeting in POC the during April held Group Working Chain Supply Integrated 7.9 which of region Southern the India isapart. the region, for Oceania seats Asia more two secure to India’s helped group working the in Congress. participation active the by working adopted the were of group recommendations the to due arising amendments the of Most Reforms. UPU on recommendations finalize to group working member ten a of part was India sustainability. processes decision-making within the organization and ensuring its financial up speeding improving and to view a with UPU, the reform to Congress was convened as part of ongoing efforts 7.8 sector postal matters. urgent other as well as Strategy ORKSHOPS

Annual Report2018-19 India More The The specifically, the Second Extraordinary ocard h meig f the of meeting the co-chaired etn o te upy Chain Supply the of Meeting y y y y y y y 7.12 y IN HOSTED INDIA MEETINGS BILATERAL y y y y y y y y y y y y y y y y t h 2 the at of theBoT. meetings the at represented was India BoT), (QSF- meeting Trustees of Board – Service A As India Postal Union (UPU) from 24 Administration (CA) meeting of the Universal from 5 Thailand Bangkok, in held workshop ORE A at POC and CA meetings from 16 A discussions on mutualco-operation. Postal ICT Program of from 28 from Post Korea of Program ICT Postal A 2018 inBerne,Switzerland. a Baa o 10 on Bhawan Dak A cash ondelivery. and delivery mile last e-commerce, services, discussions on business, technology, financial Thailand from15th-16thNovember, 2018. Bangkok, in held workshop ITMATT EDI visited India from 19 from India visited A A Vietnam from25 Nang, Da in held meeting Council Executive A 2018 heldinBerne,Switzerland. di Aaa Ehoi fo 3 from in Ethiopia held Ababa, (UPU), Addis Union Postal Universal Vietnam from26 City,Minh Chi Ho in held Symposium EMS A October to3 September, 2018. visited Dak Bhawan on 23 on Bhawan Dak visited between IndiaandJapan. Service EMS Cool on discussions regarding A

two member delegation represented India represented delegation member two one member delegation attended the Third the attended delegation member one two member delegation represented India represented delegation member two he mme dlgto atne the attended delegation member three eeain rm a ot Gop visited Groupe Poste La from delegation w mme dlgto atne the attended delegation member two three member delegation from Japan from delegation member three w mme dlgto atne APPU attended delegation member two two member delegation participated in the in participated delegation member two five member delegation from INTERNA n lce mme o te ult of Quality the of member elected an th a rpeetd t h Cucl of Council the at represented was –9 nd xr-riay oges f the of Congress Extra-Ordinary th rd November, 2018. November, 2018. TIONAL th th -27 –29 th to 20 to th th September, 2018. th June,2018. pi, 08 for 2018 April, rd March, 2018 for 2018 March, W th th February,2018 – 26 ORKSHOPS/ th -27 th October, rd 7 – th April, th th

y y y y 7.13 y y y three member delegation from Ministry of Ministry from delegation member three y y y y y y y on 10 on Bhawan Dak visited Japan Affairs, Internal A An noain em iie Dk hwn on Bhawan Dak 14 visited team innovation the postalfield. in (MOC) Co-operation of Memorandum of aa o 29 of on Ministry Japan and Communications, (MIC), India Communications and Internal Affairs of of Government Ministry between A due totheHurricanesIrmaandMaria. affected adversely was which network postal their of restoration for Countries Caribbean the to (QSF) Fund Service of Quality its of India other areasforcollaboration. and data customs of exchange electronic on odce fr h frt ie o 20senior for postmasters of time Post on various aspects first the for conducted A India toJapan. of Minister Prime of visit the during Japan ot ak iie Dk hwn n 13 on Bhawan Dak visited Bank Post A two the of learning’s organizations. key of sharing and 26 Postal Service (USPS) visited Dak Bhawan on A to CitizenServices. Government facilitating in organizations two the of experiences share to 2018 November,

Memorandum of Co-operation was signed was Co-operation of Memorandum country specific training program was program training specific country two member delegation from South Africa from delegation member two one member delegation from United States United from delegation member one th th and 27 and discussions open for 2018 September, INTERNA 1 ebr eeain f ws Post Swiss of delegation member 11 th donated an amount of USD 50,000 out 50,000 USD of amount an donated July, 2018 for discussions on signing on discussions for July,2018 th November, 2018 for discussions for November,2018 th TIONAL CO-OPERATION coe, 08 n Tokyo, in 2018 October, th

hs optto i Ida 47 India. in hosts competition Posts this of Department world. the in play services postal role important the of aware them makes also contest The clearly. thoughts their express to in ability their skills builds and their composition develops It people. young and excellent way of encouraging literacy in children an is competition The years. the over institution Competition, held annually, has become a global 7.16 2018 l tp o Itrainl al evcs made Services 1 from free Mail International of type all 7.15 available inDelhionly. is service this Currently channel. postal through in only) transported way (one India to Japan from are boxes cool regulations Indian permissible items under food Japanese the service, Competition washeldon7 47 29 from Post Japan with collaboration in Service EMS Cool namely Department of Posts introduced a unique service 7.14 INTERNATIONAL MAILSERVICES articles inacustomerfriendlymanner. of public grievances related to International mail th 19 of Postal sector in RAKNPA, Ghaziabad from

LETTER- th –23 The Removal Cool Universal Postal Union Letter Writing rd st March 2018 to provide resolution provide to 2018 March March,2018. M Srie wt Jpn – Japan with Services EMS W nur for Inquiry – Fee Inquiry of IIG COMPETITION, RITING Annual Report2018-19 th ac 21. ne this Under 2018. March th January, 2018. th etr Writing Letter 45

Chapter - 7 Sh A. N. Nanda, Secretary (Posts) addressing the CEO Conference in Istanbul in May, 2018 Sh A. N. Nanda, Secretary (Posts) with Mr Bishar Hussain, DG, UPU and Secretary General PAPU, during Second Extraordinary Congress in Addis Ababa, Ethiopia in September, 2018

Financial Services

Public Provident Fund (PPF), National Savings TimeNational (PPF), Fund Provident Public (RD), (MIS), Scheme Income Deposit Monthly (TD), Deposit Savings Recurring The operates country. Bank Accounts, Savings the Office across Post Offices Post lakh 1.55 of network a through provided is of Bank facility Savings Ministry India. of of Government behalf Finance, on Schemes Savings 8.1 Grand Total Total KVP NSC VIII Savings Certificate Total (1to11) Sukanya Samridhi Account MSY Accounts 1123387Fixed Deposit Cumulative Time Deposit Sr. CitizensSavingScheme(SCSS) PPF Accounts NSS Accounts (87&92) MIS Accounts TD Accounts RD Accounts Savings Accounts Name ofSchemes

Department PROFILE OF SAVINGS BANKSCHEMESDURING2016-17 AND 2017-18 F f ot oeae Small operates Posts of inancial 5744 7202 3255 597294.84 539275.51 371240229 356714046 86304.98 85168.93 199451789 122703759 186200705 Number of Accounts 68631361 8036 181688.06 99289.07 180063.61 79655.46 15376218 18742881 16680673 16669195 993 1995 32.922904.84 13824.29 11698945 9919137 2465767 061 071 061 2017-18 2016-17 2017-18 2016-17 TABLE -2 568119 .01.51 2.90 141295 202034 457608 208302 285125 8 402 388 S 31.03.2018. The profile of the Savings Bank Savings Schemes andSavingCertificateisasunder: the of profile The 31.03.2018. over in is Certificates Office Post Saving National and all Schemes under Savings balance outstanding The and Sukanya Samriddhi Account. (SCSS) Scheme Savings Citizens (KVP), Senior Patra Vikas Kisan (NSC), Certificate ervices 121403354 1420143 2530301 78735.63098.74 3257.06 272867 Annual Report2018-19 8087 722443.70 125148.86 680078.70 140803.19 Outstanding Balance ` 37.237983.29 87165.57 53574.82 87228.37 41717.69 69985.60 29453.39 63361.91 92322.97 84455.58 2437 Coe s on as Crore 722443.70 (` Incrores) 42 19.76 24.24 .4-38.38 8.14

51

Chapter - 8 Chapter - 8 52 a rluce o 18 on relaunched was Srie nbe isat international instant enables Service with association in Service this operating is Post India basis. time real a on countries 195 around money remittance to customers in India sent from 8.5 TRANSFER SERVICE INTERNATIONAL MONEY ATMs aswell. other bank customers can transact do on India can transactions Post India on cards other bank Debit ATMs banks. having and similarly customers Post with interoperable become date. on as functioning are ATMs 996 and environment CBS to migrated been have offices post 23665 31.03.2019, on As 28.9.2012. on started project installing for ATMs.and Solutions Banking The Core Services implementing for vendor, Financial (FSI) Integrator the Ltd, Infosys M/s with 8.4 the infacilities to Post Offices. Banking Mobile and bring Internet ATM, will of Post project Rural the The to Offices. provided be Hand-Held will and Devices Application Mobile Solution through Banking all Offices. in Post banking of Departmental core part implement is to with plans Solution Post solutions Banking IT and Core India Offices. various Post in infrastructure Project IT required in bring Modernization to IT aims Post India 8.3 CORE BANKINGSOLUTION discontinued with effect from 1 8.2 KISAN VIKAS PATRAS introducing e-modecertificates w.e.f. 1.07.2016. by discontinued been have certificates Physical is Patra Vikas Kisan in investment 31.03.2019.Minimum to 1.01.2019 quarter the for percent 7.7 is KVP of rate interest quarterly 2019 with an investment of investment an with March, 2019 upto 2018-19 during sold were KVPs of deposit with 2017-18 during sold were KVPs Total3618174

Annual Report2018-19 Department The Kisan The rm 11.06 teeAM have ATMs these 31.12.2016, From ia Pta KP wih was which (KVP) Patra Vikas ` of Posts has signed the contract 16022.94 crores and 2986455 and crores 16022.94 th oebr 04 The 2014. November ` st 26424.93 crores. 26424.93 December 2011, ` 1000.

ae en pnd uig 081 wt total with deposit of`10615.79croresuptoMarch 2019. 2018-19 during opened been have total with F.Y.2017-18deposit of during opened were accounts lakh Totalchild. 16.95 girl the of birth two of name different girl the children up to 10 years from date of in accounts two and maximum child girl one of name the in account one only open can guardian legal/natural a scheme, earned ascommissiontillMarch2019. by DoP since inception and opened been have accounts 27926 country. the in Offices Post Head all at available is Scheme The facility to open a pension account under this (PFRDA) as Authority per the preference of the Subscriber. Development and Regulatory Fund Pension by contributions different appointed Managers by Fund pension Pension schemes various The in invested NPS. are join can Post is a point application his/her of of presence submission of for date the National on as age of years 65 to 18 between India of citizen Pension System (NPS) (All citizens Model). Any 8.6 SYSTEM (ALL CITIZENSMODEL) PENSION NATIONAL Suraksha Schemes viz. Pradhan Mantri Pradhan and (PMSBY) Yojna Bima Suraksha 8.9 JAN SURAKSHA SCHEMES 22 on child, launched was girl of welfare the for Scheme Savings 8.8 SUKANYA SAMRIDHI ACCOUNT retailed throughselectedPostOffices. being are MF UTI of Funds Mutual Presently, post office is playing an importantoptions. role investment based market to access easy an man common the provides also and country in extending the reach of the capital market of the 8.7 RETAILING OF MUTUAL FUNDS h rvne eeae fo te evc in service the from 2018-19 uptoMarch2019is`8.22crore. generated revenue The locations. office post 9955 from WesternUnion

India Jan Sukanya The ` 5926.37 crores and 2426891accounts ardiAcut a e Small new a Account, Samridhi nd January 2015. Under the Under 2015. January ` 1.22 crore has been (i) the under brought PLI coverage: been have professionals 8.11 is contract the extendable. where Governments by basis contract on engaged/appointed employees and Governments/PSUs Central/State of stake 10% Technicalof minimum a having ventures joint etc., (MCI) for India of Council Council Medical ), (AICTE Education India All institutes (NAAC), as much Council Educational Accreditation and Assessment as National bodies recognized by and accredited Universities Deemed Societies, Co-operative Credit Banks, Commercial Scheduled as such of organizations employees Government, State and Central the of Undertakings Sector Public institutions, institutions, Autonomous Banks, educationalNationalized Universities, aided the Government of personnel Bodies, Local Governments, Military State and Central and Civil the of employees Post to caters it the today employees, Office for only meant Initially employees. benefit of the Government and semi Government for scheme insurance life oldest the is 1884, in 8.10 POSTAL LIFEINSURANCE 1 from Offices Post Head CBS 808 in launched was (APY) Yojna Atal Pension holders. Post Account Savings all Office to available are schemes Offces.The (PMJJBY) Yojna w.e.f.launched were Bima Post CBS all in 07.09.2015 Jyoti Jeevan Mantri MJY n 218 AY nolet have been madeinPostofficestill31 enrollments APY 322963 271988 PMSBY, and PMJJBY 5932218 inception, Since offices. post sub CBS 20430 to extended further

.. BE IS, tt Bad, Open Boards, State Schools etc. ICSE, CBSE, i.e. Education Secondary Secondary/Senior of Governments) Centre/State by (recognized Boards recognized to affiliated etc. colleges institutions/schools/ educational private all Employees

Further Postal , following category of employees/ ie nuac(L) introduced Insurance(PLI), Life (teaching/non-teaching staff) of staff) (teaching/non-teaching st December, 2015 which is which 2015 December, st March2019.

bsns poue drn te year the during procured business as on31.03.2019isgiven in Table 3. /RPLI PLI in assured sum total the and 2018-19 8.13 PERFORMANCE OF PLI/RPLI on weakersectionsandwomenworkers. people living in rural areas with special emphasis the to cover insurance extend to populace rural scheme was introduced in 1995 for the benefit of 8.12 RURAL POSTAL LIFEINSURANCE (iii) (ii) of PLI is OF assured) (sum insurance of limit Maximum LIMIT OF PLI/RPLI ASSURED) (SUM INSURANCE MAXIMUM

Employees Professionals maintained bytheestablishment. Funds/Gratuity and/or their leave records are Provident for covered are employees where etc, Sector Energy/ Infrastructure Telecom Power, Banking Healthcare/Pharma, IT, Finance, in & (BSE) Exchange Bombay Stock and Exchange) Stock (National Banks etc. Sector Private including Banks Scheduled Commercial Banks, Foreign Rural Regional Banks, Banks, Associate its and Nationalized Banks in working Bankers /States. Lawyers registered with Bar Council of India of Architects, India, Institute of Accountants Chartered with registered Accountants Chartered Consultants, Management test), (including entrance GATE passed having after degree Engineers Govt/Private Graduate /Post Master’s pursuing Engineers any etc.), in Hospitals basis contract/ on permanent employed Doctors Resident degree Graduate Hospitals, Govt/Private any through courses Post pursuing Doctors

The Rural ` 50 lakh and of RPLI is otl ie nuac (RPLI) Insurance Life Postal f itd opne o NSE of companies listed of uh s otr (including Doctors as such Annual Report2018-19 ` 10 lakh 53

Chapter - 8 Chapter - 8 54 under 8.18 per IRDA guidelinessince4 as portfolios other and securities Government in Life Insurance Fund(RPOLIF) are being invested Office Post Rural and (POLIF) Fund Insurance 8.14 (vi) (v) (iv) (iii) (ii) (i) 8.15 POLICIES UNDERPLI 8.17 RPLI PLI RPLI ason31.03.2016 Amount paid (in Number ofClaims(inlakh) PLI ason31.03.2016 Plan Name of RATE OF BONUSONPOSTAL LIFEINSURANCE/RURAL POSTAL LIFEINSURANCE CLAIM SETTLEDIN POSTAL LIFEINSURANCE/RURAL POSTAL LIFEINSURANCE PERFORMANCE OF POSTAL LIFEINSURANCE/RURAL POSTAL LIFEINSURANCE

Children Policy(BalJiwanBima). Suraksha). Joint and 20years(Sumangal). Anticipated Endowment (Suvidha). Convertible Whole Life

Annual Report2018-19 The The Net PLI of ie nomn Asrne (Yugal Assurance Endowment Life Plan bonus for continuing PLI and RPLI Policies has been declared at the following rates: claims in respect of PLI and RPLI policies settled during the year 2018-19 are as are 2018-19 year the during settled policies RPLI and PLI of respect in claims accretions to Post Office Life Office Post to accretions fers followingtypesofPolicies:- policies procured in year 2018- Assurance(Suraksha) (unaudited) Assurance(Santosh) 19 (inlakh) nomn Asrne o 15 for Assurance Endowment No. ofnew ` crore) Details hl Lf Assurance Life Whole th .99808.53 17048.92 7.69 2.88 November2009. Rates ofBonusper Rupeesthousandsumassured per annum W Assurance Sum Assured (unaudited) hole Life ` 65 ` 85 (in `cr) DURING 2018-19 TABLE –5 TABLE -3 TABLE-4 Policies (inlakh) 3914.97 (vi) (v) (iv) (iii) (ii) (i) 8.16 POLICIES UNDERRPLI No. ofactive (unaudited) 2.44 PLI Aggregate Endowment

Assurance

Children Policy(BalJiwanBima) 10 yearsRPLI(GramPriya) and 20years(GramSumangal) Anticipated Endowment Suvidha) Convertible Whole Life

` 50 ` 58 RPLI of 3.48220 2418.88 89222.07 139.14 40 3857 7978.35 137895.74 44.03 fers followingtypesofPolicies: Assurance (GramSuraksha) Assurance (GramSantosh) nomn Asrne o 15 for Assurance Endowment hl Lf Asrne (Gram Assurance Life Whole Aggregate Sum (unaudited) Anticipated Assurance (in`cr) Assured 1397.85 RPLI 2.70 ` 47 ` 53 Premium (in `cr) income living inruralareasofthecountry. Customers of PLI and of RPLI, particularly to those to Department services after-sales better providing help in Posts will initiatives *These y y PLI APP are: in April, 2018. Facilities offered under DARPAN- 8.20 pay premiumonlinethroughCustomerPortal. also and Office India Post PAN any in premium (ii)Pay India PAN accepted/processed requests servicing Policy Get (i) to able now are APS of Camish Mc to Policies PLI of Customers 2018. June in System migrated been have Policies Lakhs 12 than more numbering Circle) (Base of Further, CPCs. of beyond Policies files movement PLI APS physical any without authority competent the by approval online for provision with (CPCs) Centers Processing Central at done been have operations RPLI / PLI the the FSI project involve all processing work to be processes developed for the new PLI Software in automated under FSI Project 2012. The business 8.19 SOLUTION (CIS)PROJECT: INSURANCE CORE OF OUT ROLL y y PROJECT: INSURANCE SOLUTION(CIS) IMPLEMENTATION OF CORE y y y y rural areasitself. in Office Post Branch at Policies RPLI and Indexing with onlineupdationofthepolicies. areas, rural in Office Post Branch at policies Collection Solution’ (CIS). Payment be provided as a part of the ‘Core Insurance card. through ECS, ATMs. Net Banking will also pay credit/debit cheque, cash, deduction, i.e. methods various The premium is possible to be paid through Convenient life postal insurance policiesonrealtimebasis. their out to carry relating and transactions view to customers allow Facility

All Further of maturity claims in respect of PLI of respect in claims maturity of and portal web of , DARPAN-PLI App was launched f rma o PI n RPLI and PLI for premia of Premium Payment Options: Payment Premium mobile portal mobile

financial inclusion. enhancing towards step a as well as people of by Department as an instrument of securing lives 8.23 one RPLIpolicyeach. of minimum a by covered be YojanaGram will Adarsh Saansad under Parliament of Members wherein all households of the villages adopted by Yojana,Gram(SBG) Bima Sampoorna of ambit the under brought been also have Parliament of Members by adopted villages the scheme this 8.22 objective ofthisscheme. primary the identified is Village the Gram Bima in Sampoorna households all of Coverage each. policy Insurance) Life Postal (Rural RPLI one of minimum a with village identified that of endeavor have been made to cover all households wherein country, the of districts revenue the of each in identified been has households) 100 of minimum a (having village one least Yojana,at 8.21 YOJANA (SBG) GRAM BIMA SAMPOORNA Peeto o Mny Laundering Money of Prevention Act(PMLA), 2002 came into force w.e.f. 1 8.24 COMPLIANCE STRUCTURE MONEY FINANCING OF TERRORISM (CFT) ANTI LAUNDERING COMBATING (AML) / MONEY OF LAUNDERING, PREVENTION THE rms nldn is ocamn, possession, concealment, its including crimes of proceeds with connected activity or process 2005. The Act defines money laundering as “any y y y bring will Solution The Care: y e atr unaon tm fr claims for time settlement. turn-around Faster will There be requests. customer handle to Centre Call Customer art of state a about Customer fulfilment fromanywhereinthecountry service customer quicker and retrieval easy for electronically stored be will policies insurance All procurement . policy anywhere Anytime

These Under The Saansad two initiatives are being undertaken apon Bm Ga (SBG) Gram Bima Sampoorna drh rm(As, under Grams(SAGs), Adarsh Annual Report2018-19 . st July, 55

Chapter - 8 Chapter - 8 56 there are 23 Nodal Officers who are circle are who Officers Compliance Officers. Nodal 23 level, are Circle Director” there At Posts. of “Designated Department the appointed for been of (Banking) has Member within Posts. of activities Department implementing the related for compliance of responsible all is Department Director Deputy and level the Directorate the Posts of Officer Principal the Compliance is PCO/PMLA) (DDG General 8.25 PMLA UNDER ORGANISATIONALSETUP 1 w.e.f. 2009 Act, Amendment Laundering Money of prevention untainted property.” The Act was amended by the acquisition or use and projecting of claiming it as as a“financialinstitution.” India of Government the in Posts of Department listed 2(1)(1) Section wherein amendment this Posts was brought into the ambit of this Act with

Annual Report2018-19 At st ue 20. eatet of Department 2009. June,

(iii) (ii) circulated has Post of Department (i)

8.26

n M/F fr h ya 21-9 (upto March, 2019). 2018-19 year the for AML/CFT on training imparted been have officials 59,636 For AML and inspection forthecircle. (KYC) Customer your Know (AML), Laundering Money of Anti training next Report(CTR), higher level and the also for to looking (CCR) after the Report Currency Counterfeit Transaction and (STR) Report Transaction Suspicious Cash for generated data the verifying for responsible Compliance (AML/CFT) exhaustive guidelines. with Schemes Saving Territorism Small the for of norms of compliance the Financing for Laundering/Combating circular Anti-Money master a The

MONITORING MECHANISM UNDER PMLA effective AML/CFT monitoring by staff, Officer at the Circle level are level Circle the at Officer Launch ofDARPAN -PLI App in April, 2018 Annual Report2018-19 57

Chapter - 8 2018 vkfsM'kk iq#"k g‚dh fo'o di Hkqous'oj 2018 2018 iq#"k g‚dh fo'o di Hkqous'oj vksfM'kk

2018 iq#"k g‚dh fo'o di Hkqous'oj 2018 vksfM'kk

2018

vkfsM'kk 2018 i#q"k g‚dh fo'o di Hkoqus'oj 2018 2018 iq#"k g‚dh fo'o di Hkqous'oj vksfM'kk

2018 India Post Payments Bank

Shri Narendra Modi,PrimeMinister of India delivering speech during the launch event of IPPBatNew Delhi. 1 on (IPPB) Bank Payments Post India of up setting for approval 9.2 of thepeopletoformalfinancialsystem. to Posts access of increase and inclusion financial promote Department by a of Bank up Payments setting announced Minister Finance 9.1 ne Dprmn o Pss n 17 on Posts equity of GOI Department % under 100 Public with a Company as Limited incorporated Cabinet got to IPPB approval Consequent Bank. Payments for point the access an as and outlet DoP as office functions both post each that so offices post the with integration complete a be would there level district the Below branch. IPPB respective the to linked be will district a in offices post all and offices post headquarter district at located co- country the across branches 650 out roll to of outlay project 06 To io bace wr luce on launched were branches pilot Two 2016.

The During I ndia oenet Cbnt accorded (Cabinet) Government h Bde Sec 21-6 the 2015-16, Speech Budget the ` st ue 06 ih total a with 2016 June 0 coe ad mandated and crores 800 P ost th August, P a

yments 30 been rolledoutacrossthecountry. have Points Access 135496 and branches IPPB 650 31.03.2019, on TalkatoraStadium. As from branches with 3250 Access points on 01.09.2018 IPPB 650 of operations India Pan inaugurated 9.4 payments inthecountry. digital of environment an in usher to area this in pioneers the of one is and operations its launch 9.3 with collaboration Punjab NationalBank. in Chhattisgarh in Raipur y y Vision ofIndiaPostPaymentsBank y y th

aur, 07 t aci n hrhn and Jharkhand in Ranchi at 2017 January, eoig ares n rdcn cs for cost accessing bankingservices reducing and barriers removing Spearheading trusted bankforcommonman. Building Further IPPB a te eod amns ak to bank payments second the was ot cesbe afral and affordable accessible, most h Pie iitr f India of Minister Prime the iaca Icuin by Inclusion Financial Annual Report2018-19 B ank 61

Chapter - 9 Chapter - 9 62 etr mlye, ir-ml ad Medium and Micro-Small employees, sector un-organised labourers, migrant beneficiaries, IPPB will primarily focus on serving social sector 9.6 9.5 y y y y y y Service deliverychannelsofIndiaPostPaymentsBank y y y y y y

SMS andMissedCallBanking/IVR Mobile Banking, Self ServiceChannels Post OfficeCounters Micro Assisted bankingChannels Annual Report2018-19 While IPPB Offerings: ATMs its services will be available to all, to available be will services its ne-akd emns n oh h rrl and rural urban areas. the both in segments under-banked and unbanked the and areas rural in households, low-income Panchayats, (MSMEs), Enterprises Ags, 08 Uin aie has Cabinet Union 2018, August, of outlay budget revised the approved 9.7 homemakers. and citizens senior workers migrant including mile last the to banking take to IPPB enabling doorstep thus areas Remote offer and Urban Rural, in banking will workforce large The devices etc. mobile like hardware equipped necessary with been have agents delivery services been trained and post offices along with last mile have employees postal lakh 3 around out, roll of activity this During step. door at banking offer with a large force of 3 lakh postmen and GDS to presence of having 1.35 lakhs access points along physical of terms in country the of bank biggest the now is IPPB that resulted has this and out rolled been have points access lakh 1 than more launch, in a record period of around four months rrs o IP fo is xsig approved existing its outlay of from IPPB for crores

In ` 800 crores. After 1 st September, 2018 ` 1435 9.8 PB cons y eoig sweep-out balances above a have which becoming accounts for destination by accounts IPPB complement accounts POSA Similarly, BBPS. likepayments of modesonline other andRTGS therebyenabling them for IMPS, UPI, NEFT and accountstheinteroperableto banking ecosystem, Savings IPPB account which will enable an access Office for POSA to linked be Postcan accounts (POSA) Account IPPB, of the With introduction Products. Third-Party and Services Remittanceand Bill Payment Services, Merchant Current(CASA),AccountsSavings & Accounts SB, TD, MIS, PPF, SSY etc. whereas IPPB offers as such schemes savings has and POSB remittance. payments digital encouraging on focuses products (POSB) primarily aim Bank at savings whereas IPPB primarily Savings Office Post opiet -omre uies f o by facilitating DoPdigital payments at the doorstep. of business e-commerce compliment

S ` nry ewe PS ad PB - IPPB and POSB between ynergy 1 lakh at end of the day.alsothewill IPPB of end atlakh 1 Annual Report2018-19 63

Chapter - 9 Chapter - 9 64 akn srie a ter ortp through doorsteps their assisted model. at services banking travel to a post office or bank and will be accessing digital payments etc. They wouldn’t payments, be bill required online to banking, transfers, fund mobile electronic like services 24x7 will to integration access system DOP-IPPB are to enable and which ecosystem system banking interoperable the loop closed accounts a in POSB working currently of Crores link 9.9

Annual Report2018-19 The Business SnapshotasonMarch 31,2019: Live Access Points: POSA Linkages: Number ofCurrentaccounts: Account Balance: Number of Accounts:

9.10 IC peetd h aad o inn Circles winning and officers. Communications Minister to award for the Finance presented State (I/C) of activities. achievements Minister out and business roll for and devotions and dedications sincere their for event recognized being the are during officials their and Circles various and Vigyaanof efforts Delhi at New 30.01.2019 Bhawan, on celebrated has been IPPB of branches two pilot of out roll for

Recently `94.40Crores 5567594 135496 189858 h scn anvray event anniversary second the 32491 M anagement F inancial

Annual Report2018-19 65

Chapter - 10

09 was 2019 Certificates earned during January 2018 to March maintenance of Saving Bank accounts and Saving remuneration for the work related to opening and 10.1 **This includes Audit and Accounts, Civil Engineering, Amenities to staff, Stationery and Printing etc. etc. Saleofstampsincludes saleofPostagestamps,servicestamps. Form, Passport Fee Stamps, Central Recruitment Fee Stamps, receipts from other Passport of sale from Posts Application of Postal Department the by chargesretained service includes *This Administrations Particulars Deficit (NetExp-Revenue) Net Expenditure Less Recoveries Total Gross Expenditure **Others Agency Services Operation General Administration Expenditure Total *Other Receipts Certificates Work. Remuneration forSavingBank/Saving Postal Ordersetc Commission onMoneyOrdersandIndian Postage RealisedinCash Sale ofStamps Revenue

REVENUE &EXPENDITUREDURINGJANUARY, 2018 TO MARCH,2019 The ` F 7443 coe n te amount the and crore 17,434.31 inancial oa rvne including revenue, total (` inCrore) M Table 6 March 2018 Jan 2018to anagement culActual Actual ` 15,832.99crores. were expenditure was department the of Deficit crores. 34,322.94 working Gross crore. were (recoveries) Charges Agency as Departments Ministries/ other from received 164 34.215832.99 33267.30 13646.52 34322.94 27129.08 11404.80 2186.47 27918.95 19888.34 8632.03 6138.22 6403.99 16802.33 17434.31 2772.77 11048.24 3086.01 13482.56 8600.00 4963.45 3951.75 2448.24 3869.09 1094.36 6.7798 1055.64 727.36 789.87 2302.45 555.23 265.77 975.04 1929.37 172.13 686.46 373.08 288.58 66 4.6305.40 248.76 56.64 63.93 April 2018to March 2019 Annual Report2018-19 82 142.18 78.25 TOTAL ` 1055.64 67 `

Chapter - 10 Chapter - 10 68 Army PostalService Accounts andotherGovernmentDepartmentsetc. from Recoveries Delhi Administration, of stamps Non-Postal of sale on Commission includes *This Indian PostalOrders. Postal articles, commission on money orders and of sale of account on are Receipts Revenue and organizations and Departments other of behalf on done Functions Agency for Department the 7 by earned commission Tableof amount the represents in mentioned ‘Recoveries’ item The Receipts’. ‘Revenue and ‘Recoveries’ of form 10.2 Total *Others CustomDutyRealization 5 PostalLifeInsurance 4 PaymentofRailwayPension 3 2 1 Headof Account Sl No RECOVERY OF

Annual Report2018-19 The MTNL) pension andmiscservices(DOT/BSNL/ Payment ofCoalMinesandEPF/Family earnings of the Department are in the W ORKING EXPENSESON ACCOUNT OF AGENCY SERVICES ( Table 7 Crore) f otl evcs n 39 % n al Motor Vehicles Mail andothers. Modernization on % during 3.94 and assets and Services fixed Buildings, Postal on of Mechanization expenditure and on Land on 82% be would 14.06% was 2019 March to 2018 Jan 10.3 CAPITAL OUTLAY March 2018 Jan 2018to Actual

The 6.7798 1055.64 789.87 1001.01 265.77 764.13 236.88 1.41.01.46 12.00 -10.54 21 .338.02 5.83 32.19 .703 5.67 9.48 0.30 7.61 5.37 1.87 March 2019 April 2018to Actual ` 929.93 of which of 929.93 Total ` in

10.4 COST OF SERVICES 8Insurance 18 17 16 5IndianPostalOrder 15 4MoneyOrder 14 3Registration 13 2Parcel 12 11 10 BookPost-PrintedBooks 9 8 7 6 Letter 5 Lettercard(InlandLetter) 4 CompetitionPostcard 3 PrintedPostcard 2 1 Sl. No.

AVERAGE COST AND AVERAGE REVENUEIN VARIOUS POSTAL SERVICES The averagecost&revenueofvariouspostalservicesaregivenin Value PayablePost Speed Post Acknowledgement okPs-te eidcl 125 114 191 778.88 2199.18 1181.41 2152.57 Book Post-OtherPeriodicals Sample Packets Book Post,Pattern& Registered Newspaper-Bundle Registered Newspaper-Single Name ofServices DURING 2016-17 AND 2017-18 (Figures inPaise) Table 8 93.145.01839 2895.66 19823.96 4250.30 19735.01 ot eeu Cs Revenue Cost Revenue Cost 295 03.997.54160.02 9771.85 10536.29 9269.56 894 1.659.0416.69 5092.70 417.56 4839.40 523 811 102 3983.25 9120.21 3831.10 8522.37 394 4.593.5446.72 9034.85 449.95 9379.48 895 700 270 1700.00 7297.07 1700.00 6899.59 937 610 463 4270.03 8466.38 4661.09 8923.75 015 0.015.2300.00 1156.72 300.00 1091.55 070 7.726.2375.77 2461.72 275.77 2087.06 477 6.016.9819.15 1564.69 669.10 1477.77 768 40 822 87.00 1842.21 24.00 1786.85 417 00 574 202.00 1547.41 40.00 1481.75 301 214 597 1582.78 1519.74 1291.41 1330.19 273 5.017.0250.00 1270.80 250.00 1207.36 257 00 284 50.00 1298.45 50.00 1215.76 150 000 291 1000.00 1259.13 1000.00 1175.01 144 0.015.3600.00 1253.63 600.00 1174.45 2016-17 Annual Report2018-19 T 2017-18 able 8asunder:- 69

Chapter - 10

PHILATELY Annual Report2018-19 71

Chapter - 10

te hn, ommrtv psae stamps postage Commemorative hand, other the On periods. longer over quantities, large in printed are and manufacture their in expenditure minimum entailing inputs, design complicated less incorporate These articles. mail on postage of pre-payment of token are meant a as use day-to-day for stamps postage Postage Definitive Stamps. Commemorative and Definitive viz. there Ambassador’, are two categories of stamps ‘Cultural as Postage’and of payment ‘Tokenof 11.3 on commemorativepostagestamps. portrayed been also have etc. upliftment music, social science, literature, painting, like areas in ofrepute with Personalities stamps. definitive as honoured well as commemorative with honoured been has important been most being Mahatma Gandhi. The Father of the the Nation stamps, have international commemorative and national standing of leaders etc. heritage, Great cinema and maritime defence technology, crafts, science, architecture, on sets thematic beautiful art, in many issued been and have showcased stamps be to came heritage natural and cultural rich country’s the Five socio-economic like themes YearSubsequently,etc. dams plants, its steel Plans, depicting as by and development well science as in technology achievements country’s the highlight to used initially was stamps postage 11.2 of thesovereigntyanation. statement a are They ambassadors. pictorial are heritage, culture, national events and personalities. Postage Stamps promoting and celebrating philatelic items. It is a mode of commemorating, other and history postal of study the as well as 11.1

After In Philately keeping with their dual character as a as character dual their with keeping needne te eim of medium the Independence, is the hobby of collecting stamps PHILATELY

2018 to 31 total of 60 issues (List enclosed at Table 1 period the during released were 11) 11.6 RELEASE OF STAMPS the in India global arena. of image the elevate help would stamps postage through commemoration whose themes and personalities institutions, events, or issues highlighting and identifying of process achieved the to contribute have can fields various in eminence who persons where interface (PAC)government citizen- for forum important an is Committee It Advisory Philatelic commemorative issue ofstamps. programme for annual the on India of Government the advises 11.5 COMMITTEE (PAC) PHILATELIC ADVISORY y y y y include: 11.4 among limited interest philatelists andcollectors. great in generate manufactured and quantities are These inputs. aesthetic greater with printed and designed are y y y y Designing, Designing, Maintenance monitoring ofPhilatelicExhibitions. Promotion Postcard, Aerogram, RegisteredCover, etc. Card, Letter Inland Envelope, like stationery postal of items and stamps postage definitive etc. office, counters, e-post philatelic and bureaus through stamps postage commemorative of Museum, DakBhawan,NewDelhi.

A A The st March, 2019 commemorating various philatelic activities of the Department f hltl ad odc and conduct and Philately of rnig dsrbto ad sale and distribution printing, rnig n dsrbto of distribution and printing f h Ntoa Philatelic National the of Annual Report2018-19 st January, 73

Chapter - 11 Chapter - 11 74 15 150 Prime the of beginning the the mark to by India of Minister released was Stamps Postage 11.7 Through Fashion the Ages. Indian Rajasthan, Hill of University, Forts Patna India, in Destinations Odisha Men’s Hockey World Cup 2018, Holiday Harmony, Communal Day, Environment World Tiatr, Goan Gandhi, Mahatma of Anniversary promote Philately among children at a called young age scheme scholarship philately Hobby) a SPARSH as Stamps in Research of & Promotion Aptitude Dayal Deen 11.15 DEEN DAYAL SPARSH YOJANA the mark Commemorative Circular to seven of set issued 150 the of commencement was Stamps Postage INNOVATIVE 11.9 OF STAMPS PRINTING 9 from country the across 11.8 NATIONAL POSTAL OF CELEBRATION 150 – the were commemorations significant of Some occasions. events/ personalities, during theNationalPostal Week. schools Delhi in Museum Philatelic National the visited various of children School philately. promote to organized were competitions design stamp and writing letter workshops, Philately Missions Indian abroad. through countries 100 than more in released simultaneously was It Gandhi. anigAhimsaParmo Dharma CommunalHarmony Painting Potter’s Wheel HolidayDestinations inIndia Painting 4 Photography 3 Painting 2 1 Type Sl No. th coe, 08 n vros ciiis like activities various and 2018 October, th

Birth Anniversary Celebrations of Mahatma Annual Report2018-19

A A National A e o svn iclr Commemorative circular seven of set was introduced in 2017-18 to 2017-18 in introduced Yojanawas W EEK otl ek a celebrated was Week Postal th th Birth Anniversary Birth coe, 08 to 2018 October, Theme Shlrhp for (Scholarship th Birth UNESCO World HeritageSites. are forts Hill these as UNESCO of logo the of issued on the Hill Forts of Rajasthan in the shape 11.11 of Philately. of hockey but also to attract the youth to the fold The objective was to not only celebrate the spirit usual the Miniature Sheets. shaped square rectangular and from away Bhubaneshwar, in held being Cup World Hockey on issued was Sheet 11.10 stamps wereissued. time inthehistoryofindependentIndia,circular first the For Gandhi. Mahatma of celebrations opttos ed uig 10.08 to 01.01.2018 during 31.03.2019 isasfollows: held Competitions 11.14 Harmony andNon-violence. were that close toMahatmaGandhi’s hearti.e.Communal themes competitions, the of two of of Mahatma Gandhi had a bearing on the themes 11.13 huge eliciting response frompeoplealloverthecountry. been have themes”. competitions designing centric These “people- for on stamps Competitions postage Design Stamp 11.12 DESIGNS CRO from Classes VI, VII, VIII & IX every year. In year. every IX & VIII VII, VI, Classes from students to country the throughout awarded are scholarships 920 scheme, this Under de-stress. to providing a hobby that can help them relax and addition in curriculum academic the supplement and reinforce can that manner sustainable a in

W Another The In Information The -ORIG F STAMP OF D-SOURCING a first, a uniquely designed Miniature designed uniquely a first, a 150 eatet a be organizing been has Department th innovative Miniature Sheet was Sheet Miniature innovative Birth Anniversary celebrations To bereleased 14.11.2018 15.08.2018 26.01.2018 Stamp released on n h Sap Design Stamp the on 11.21 nml ad id ec, lnsd te selected Commemorative PostageStamp. the alongside etc., birds and other animals wildlife, cities, historical places, tourist or images of artwork, heritage buildings, famous institutions, of logos and customer the of image photograph nail thumb a printing by achieved is Personalisation Post. India of Stamps Postage 11.17 MY STAMP year’s this campaign. during received been 9,06,695 have of entries number total “Amar A song Mati…”. Tagore Desher popular the by inspired Motherland” my to “Letter is campaign Writing Letter Akhar Dhai for theme year’s This me”. 2017-18 for inspire you Gandhi) (Mahatma Bapu “Dear theme was The level. national the at awarded are categories) 4 (total competition/ writing category letter nationwide each in entries three Top writing. letter promote and Dhai Akhar was introduced in 2017-18 11.16 to encourage COMPETITION LETTER AKHAR DHAI across thecountry. were received and 74,555 candidates participated applications YearFinancial 83,861 the 2018-19, given below: 2PaperDay Christ(Deemed To BeUniversity) 12 11 B 10 9 8 G 7 6 5 KalingaInstituteOfIndustrial Technology (K AndhraPradesh Tourism Kumbh,Prayagraj 4 3 2 1 Theme Sl No.

The My A Ashok Leyland Vishwam Museum Shri CUShahMedicalCollege And Hospital Indian InstituteOf Technology Bombay Celebrating 150 Years of The Shri Akshar Deri sf mr details of Customised My stamps printed during 1 tms r proaie set of sheets personalised are Stamps Wives Welfare Association HyderabadInternational Airport Ltd. W RITING TABLE -10

2019 aregivenbelow: 11.20 institute. organisation organisation/ logo, their of printing for the opt may stamps, themed customised these Alongside Post. India from printed sheets corporates, organisations wherein and institutions can get customised Stamps Postage of sheet 11.19 (ii) CustomisedMyStamp Rose, Army, Indian Happy Anniversary, Vaishno Devi. Palace, Mysore Mahal, of personalised My Stamps are Taj themes Mahal, Hawa the of Some printed. be to family, pictures etc parents, own, their of printing these for opt Alongside may customers Stamps. the stamps, theme personalised Postage of sheet 11.18 (i) PersonalisedMyStamp sud uig 1 during issued Wedding Wishes RedPanda 5 Kurinji 4 3 2 1 Theme Sl No. iit

) The Customised Personalised st Victoria Memorial,Kolkata Himachal Shimla, Pradesh Ridge, The January, 2018 to 31 eal o Proaie M stamps My Personalised of details st aur, 08 o 31 to 2018 January, TABLE -9 My Stamp is a personalised a is Stamp My Annual Report2018-19 My Stamp is a personalised st March, 2019 are st March, 75

Chapter - 11 Chapter - 11 76 4KirtilalManilal Mehta111 14 5ApolloHospitals ApolloHospitals 35 GaneshBarsurandRudraShiv Tala 34 33 32 31 Maulana Azad InstituteofDentalSciences 30 DainikJagran 29 UnionBankofIndia 28 BRLife 27 Tamil NaduNewsprintandPapersLimited 26 25 24 Taj Connemara,Chennai 23 22 21 I 20 19 18 NarayanSevaSansthan 17 16 15 3LilavatiKirtilal Mehta104 13 Theme Sl No. India- Viet NamJointIssue ICAR-CentralPlantationCropsResearchInstitute 2 1 l o StampName Sl. No. ASEANIndiaCommemorativeSummit2018 3 7M. V.19 Arunachalam 18 SafdarjungHospital 17 Hemwati NandanBahuguna 16 15 14 Dr Talimeren AO Potter’s Wheel 6 5 4 3Goan Tiatr DefenceResearchandDevelopmentOrganization TheSolarSystem 13 CentralIndustrialSecurityForce 12 BijuPatnaik 11 AurovilleInternational Township- Golden Jubilee 10 B.NagiReddi 9 8 7 Annual Report2018-19 The International Association ofLionsClubs C. Kesavan Prithviraj Chauhan Joint IssueofIndiaandtheIslamicRepublicIran Malankara Mar Thoma SyrianChurch 60 Years ofKV Traction onIndian Railway Worship ofLivestock:Sohrai SBI HyderabadMainBranch Bangalore Club(1868-2018) Dr. M.G.R.CentenaryCelebrations2018 Rayat ShikshanSanstha,Satara,Maharashtra National HumanRightsCommission Hyundai Karma Parab cmr -NationalInstituteOfNutrition,Hyderabad STAMPS ISSUED DURING01.01.2018 TO 31.03.2019 th th Birth Anniversary Birth Anniversary TABLE -11 3dFbur,21 Personality 23rd February, 2018 17th February, 2018 5hFbur,21 Institution 25th February, 2018 5hJnay 08Jointissue 25th January, 2018 5hJnay 08Jointissue 25th January, 2018 8hJnay 08Personality 28th January, 2018 26th January, 2018 aeo ees Category Date ofRelease 0hMrh 08Thematic 20th March,2018 t aur,21 Institution 8th January, 2018 t ac,21 Institution Personality 8th March,2018 5th March,2018 29th April, 2018 Personality 27th April, 2018 25th April, 2018 17th April, 2018 1hArl 08Institution 11th April, 2018 3dMy 08Personality 23rd May, 2018 5hMy 08Institution Personality 25th May, 2018 15th May, 2018 Personality Institution Thematic Event 8Aero India 60 59 58 57 1India-South Africa: JointIssue World EnvironmentDay 21 20 l o StampName Sl. No. 5FinancialInclusion MahamatiPrannath 56 CentralInstituteofPlasticsEngineering& Technology55 54 53 22 2IndianFashion Through the Ages: Series1 52 3ScottChristianCollege,Nagercoil 23 1GorpailIdcto G)Rgsee adcatPout 1tDcme,21 Thematic 31st December, 2018 Geographacial Indication (GI) Registered Handicraft Products 51 50 MaharajaSuheldev 49 Kakaji&Pappaji PaikaRebellion 48 NationalPoliceMemorial 47 GulabraoMaharaj 46 45 UstadSabriKhan 44 43 42 41 40 39 38 HislopCollege, 37 IndiaSerbia:JointIssue 36 MartyrMahadevappaMailar 35 India Armenia: JointIssue 34 PatnaUniversity 33 HolidayDestinationsinIndia 32 31 National Viral30 HepatitisControlProgramme 29 28 DamodarHariChapekar 27 26 4TheInstituteofChartered Accountants ofIndia 25 24 Kubernath Ray Ram ChandPaul IIT (BHU) Kumbh Mela,Prayagraj Dakshina BharatHindiPracharSabha,Madras 75th Anniversary oftheFirstFlagHoistingatPortBlair in India sites Heritage World UNESCO - Rajasthan of Forts Hill Rajkumar Shukla Odisha HockeyMen’s World Cup2018Bhubaneswar Utkal University Communal Harmony 3rd Battalion The RajputanaRifles 150th Birth Anniversary ofMahatmaGandhi Sant Geographical Indication (GI) Registered Handloom Products Mandela) Nelson & Gandhi (Mahatma Issue Joint Africa: South India M. L. Vasanthakumari STAMPS ISSUEDDURING01.01.2018 TO 31.03.2019 3dSpebr 08Personality 23rd September, 2018 2dDcme,21 Institution 22nd December, 2018 5hSpebr 08Jointissue 17th September, 2018 15th September, 2018 8hNvme,21 Event 28th November, 2018 4hNvme,21 Thematic 27th November, 2018 14th November, 2018 0hDcme,21 Event 30th December, 2018 29th December, 2018 Personality 29th December, Event 2018 28th December, 2018 24th December, 2018 Personality 19th December, 2018 Personality 18th December, 2018 13th December, 2018 1tDcme,21 Thematic 31st December, 2018 r etme,21 Personality 3rd September, 2018 r oebr 08Institution 3rd November, 2018 23rd February, 2019 19th February, 2019 2nd February, 2019 30th January, 2019 25th January, 2019 24th January, 2019 aeo ees Category Date ofRelease n coe,21 Personality 2nd October, 2018 5hAgs,21 Institution 29th August, 2018 Thematic 25th August, 2018 15th August, 2018 7th August, 2018 9th March,2019 6th March,2019 17th June,2018 8hJn,21 Institution 28th June,2018 8hJl,21 Institution 28th July, 2018 26th July, 2018 t ue 08Event 7th June,2018 5th June,2018 r uy 08Personality 3rd July, 2018 t uy 08Personality 8th July, 2018 s uy 08Institution 1st July, 2018 Annual Report2018-19 Personality Personality Personality Personality Personality Personality Joint issue Joint issue Institution Institution Institution Institution Institution Institution Institution Thematic Thematic Event 77

Chapter - 11 During SPARSH Yojna in School in Bhilwara Division HUMAN RESOURCE DEVELOPMENT

at Nashik and 471 and Nashik at Centre Training Regional (1) One (iii) Mysore, operative staff andinspectorialcadres. at Madurai, to training provide – Vadodara (PTCs) and Saharanpur Guwahati, Centers Training Darbhanga, Postal (ii) common interest. of areas in PSUs, and Departments Government Central various of officers and Administrations Postal Foreign of managers to also training It imparts and Post. India Service of Postal cadres managerial Indian other of officers the to training in-service as well as induction Academy imparts The Institute. Training DoP&T Central a the as by recognized Postal institute, training National apex the is Kidwai Ghaziabad (RAKNPA), Academy Ahmed Rafi The Postal National Kidwai Academy (RAKNPA) atGhaziabad. Ahmed Rafi (i) Department: the of needs training the of care take institutes training following The infrastructure. training 12.2 TRAINING INFRASTRUCTURE categories ofstaff. all to imparted are intervals various Trainingsat staff is provided at the entry level and Mid-Career Accordingly, training for all cadres/categories of by personnel. finance acceptance and operative administrative, change development at and aimed training programmes planned focused well have to and need a is there Thus, needs. customers’ to responsive and informed well that is workforce a needs organization, delivery 12.1

Department The eatet a wl established well has Department f ot, en a service a being Posts, of HUMAN RESOURCE HUMAN RESOURCE W orkplace DEVELOPMENT Training uman Resources trained under HRM under: scheme 12.3.1 12.3 Circles. in staff remaining the of requirements the training to catering for Wing] Accounts Postal the of (ZTCs) Centers Training Zonal 5 [including 081 (cul nomto/aa from information/data 01.01.2018 to 31.03.2019)isasunder: (Actual 2018-19 and Centers Training Academy, Postal Postal National Kidwai Ahmed T 12.3.2 etr ( Centers 7 6 5 4 3 2 1 No. Sl. raining Centers in Circles under scheme during

Total Specialized trainings Training of Trainers and for GraminDakSevaks Development Programme Postmen/MTS for MailOverseers/ Development Programme Staff for Operative/Supervisory Development Programme Superintendents Posts for Inspectorsand Assistant Development Programme for Accounts Officers Development Programme for Group A andBOfficers Management Programme Activity TRAINING DELIVERY H Human rm 10.08 o 10.09 s as is 31.03.2019 to 01.01.2018 from W TCs) eore Tand n Rafi in Trained Resources Annual Report2018-19 n ice ae operational are Circles in 355460 43 149255 29963 161895 12695 605 1004 Trained Officials Number of W orkplace 81

Chapter - 12 Chapter - 12 82 (iv) (iii) (ii) (i) (a) Financialassistanceincaseofdeath following schemes:- the under provided is employees Departmental 12.6 The and GraminDakSewaks. Department. the Welfare Fund covers all departmental of employees the implementing measures for Welfare Circles are the funds to Schemes, allotted Welfare various India.Under of Fund Consolidated the from welfare 12.5 Welfare Boardsalso. is the Chairperson of the Board. There are Circle Communications of Minister Department. the of Board WelfareStaff Services Postal employees the for activities cultural and sports of promotion including activities related welfare has been set up at the Central level, to oversee all 12.4 STAFF S No. WTCs(in23Circles) 9 8 3001 8 7 PTCMysuru 6 PTCMadurai 5 PTCGuwahati 4 PTCDarbhanga 1121 3 RAKNPA Ghaziabad 2 1

mlye y errs activity/dacoity/ terrorist robbery while notonduty. by Employee Financial Employee ondutydueto accident. Financial dacoity/robbery etc. activity/ terrorist to due duty on Employee Financial Postal Employee. Financial

Annual Report2018-19 The The The Institution Name of Training otlDrcoae488 Total Postal Directorate 3145 RTC Nashik PTC Vadodara PTC Saharanpur W sitne o efr maue for measures Welfare for assistance ELFARE or rcie gat-nad for grants-in-aid receives Board assistance in case of death of Postal assistance in case of death of Postal assistance in case of death of Postal sitne n ae f et of death of case in assistance trained Officials 331715 6725 2247 1790 355460 1330 3898 (iii) (ii) (i) for Educationalpurpose (c) Financial assistance to wards of Employees (iv) (iii) (ii) (i) illness/disability to due Employees to assistance Financial (b) (ii) (i) Employees- to assistance Recreation Activities Financial (e) (i) (f) Other (iii) (iii) (ii) (i) (d) GrantsofScholarships

achievement for10 Incentive 2018-19. @ the minimum of 60% aggregate in Class 12 child undergoing Graduation in any field with girl for Non-TechDegree the in Employees Financial children ofPostalEmployees. Grant for tricycle orthopedically handicappedEmployees. mechanical/motorized Financial illness. prolonged to due leave pay half and leave Financial members. sufferingfrom T.B. family their for also and Financial and seriousillness/majorsurgeries. Financial Trips. Postal of children Employees. handicapped the to higher and education. examination departmental appearing forUPSC raiain CL) n is subordinate organizations in Circles. its and (CPLO) Organization Grant-in-aid Grant-in-aid totheRecreationClubs. Expenditure onHolidayHomes. Subsidy Grant Scholarships Scholarships ` miscellaneousGrants. 5/pm hs en nrdcd w.e.f. introduced been has 250/-p.m. f coasi ad rnpr charges transport and scholarship of f dctoa assac t the to assistance educational of on transport charges for Excursion for charges transport on assistance for the wards of Postal of wards the for assistance sitne uig xr Ordinary Extra during assistance

sitne n ae o prolonged of cases in assistance sitne o eua Employees regular to assistance o eclec i academic in excellence for sitne o prhs of purchase for assistance o cide o employees of children for o S/T mlye for Employees SC/ST for o eta Psa Ladies Postal Central to th and12

Examination. th Class. th

12.9 who Sewaks manage theruralpostalnetwork. Dak Gramin all covers 1.10.2013.The scheme from Sewaks Dak cle Gramin for Scheme WelfareCircle Fund the introduced has Sewaks- Dak Gramin Posts of Department The 12.8 GRAMIN DAKSE W deceased APS personnel. the of children going college and school all for scholarship time one and operations insurgency in or action enemy to due death death, normal of case in benefits and concessions of number to entitled are they deputation of period the During (APS). Service Postal Army ison the measure who to deputation staff welfare of benefit a the for as exclusively introduced been has which Fund Benevolent (Postal) Services Field Fund- 12.7 (v) (iv) (iii) (ii) (iii) ( (i) under:- as components, main three has Sewaks Dak (i) is provided under following heads/items:- 12.10 ii)

LAE ESRS FOR MEASURES ELFARE

Financial Grant-in-aid Grant-in-aid Grant-in-aid calamities, fireandfloods. Associations. Tailoring Centers. of Crèches. One interest loan. F Financial Grantsundervariouscategories. h aon i gatd o hs GDSs these Schemes. those under to assistance any availed not granted have who is amount The

during duty/outside dutyhours. occurs death whether of irrespective death, GDSs to meet immediate expenses following Financial nnil sitne y a o low of way by assistance inancial

The Field Cir h Dprmn o Pss prts the operates Posts of Department The U time payment at the time of retirement- of time the at payment time nder this Scheme the Financial Grant Circle Assistance to families of deceased evcs Psa) Benevolent (Postal) Services sitne n ae o natural of cases in assistance W o etbihet n running and establishment for running and establishment for elfar W o eiet Welfare Residents to elfar Fn Shm for Scheme Fund e W AKS Fn fr Gramin for Fund e (iii) (ii) (i) low interest withinaspecifiedceilingfor: with loans repayable of facility also is there 12.11 (xiii) (xii) (xiv) (ii) (v) (iv) (ix) (iii) (xi) (x) (viii) (vii) (vi)

Purchase computer literacyamongstGDS. Purchase facilities for housing the Branch Post Office. Construction hc wl as fcltt tae for travel visit to Accounts Office,etc. facilitate Bag, BO also of exchange like duty discharging will which

calamities, likefire,floodsetc. children ofGDS. Financial Maternity GranttowomenGDS. Scholarship Financial Financial Financial Funeral GDSs whilebeingondutyduetoaccident. Financial terrorists whilenotonduty. and robbers by attack riots, to due GDSs Financial Death achievement for10 Incentive Grant Grant GDS suffering from TB. while onduty. children ofGDS. the Technicalin to PG Course for Schemes per (as GDS existing termsandconditions). of children the to Scheme requiring duty, on hospitalization formorethanthreedays. being while GDS of heart surgery etc. brain hemorrhage, kidney failure/transplant, Cancer, like ailments, in operation surgical any othernextofkin). of absence the in relatives near or sisters or of brothers by rites performed are last GDS deceased which in cases in (payable

Apart f coasi udr educational under Scholarship of educational under Scholarship of u t troit ciiy /dacoity, activity terrorist to due of Computer/Laptop to encourage to Computer/Laptop of from above financial assistance, xess n et o GDS of death on Expenses Assistance for nutritional diet to diet nutritional for Assistance f oe/coe/oo cycle moped/scooter/motor of sitne n ae f et of death of case in Assistance of death of case in Assistance sitne n ae f accident of case in Assistance sitne n ae o natural of cases in Assistance sitne n ae f major of case in Assistance o eclec i academic in excellence for of one room with flush toilet flush with room one of o pyial handicapped physically for Annual Report2018-19 th and12 th Class.

83

Chapter - 12 Chapter - 12 84 (iii) 12.13 children of Postal employees studying from 1 from studying employees Postal of children disabled to allowed Transportof is charges)lieu Transport(in chargessubsidies Hostel/Mess and CHILDREN 12.14 Employees are eligible to get annual scholarship. Postal identified of mental), and speech hearing, visual, orthopedic, (including disabilities children with scheme, this Under students. regular the to available scholarships of grant the from apart employees, Postal of children disabled for earmarked are scholarships the of 3% Posts, Department of the of schemes educational other Out of the available funds under scholarships and (ii) (i) disabled assistance fromthe Welfare Fund:- Orthopedically employees are eligible for the following financial OF EMPLOYEES: 12.12 CHILDREN EMPLOYEES DISABLED W F W n diin o h aray vial measures available taken bytheGovernment ofIndia. already the to addition in measures have been taken by Department of Posts and @ to 12 CLTE FR EMPLOYEES FOR ACILITIES

T DSBLTE AD FOR AND AND DISABILITIES ITH MEASURES ELFARE

sympathetically onprioritybasis. considered are of cases their grant advance; scooter the for apply employees these if Further,Welfare Circle Fund. the from less, the cost of a Motorized Tricycle whichever is Actual any othersource. from admissible not is reimbursement such since limbs, artificial of provision for Fund Welfarethe from reimbursable and also is Centre back Limb Artificial the to duty of Claim a limitof Mechanized Tricycle,of to purchase subject Reimbursement Annual Report2018-19 th

standard @ ` TRANSPOR SCHOLARSHIP FINANCIAL 250 /- p.m. in other cities. These welfare of an amount of 2 nd ` 2,000/-. Class Railway fare from the place ` 300/- p.m. in ‘A’ class cities f h aon set on spent amount the of CAGS FOR CHARGES T SITNE TO ASSISTANCE FORCHILDREN ` 15,000/- or 50% of st

Department forstrictcompliance. this of Circles Postal the all to circulated been had DoPT by issued Recruitment Direct the in (v) this of personswithdisabilities. of Circles grievances the after look Postal will who Department the all in nominated (iv) disabilities. benchmark different with persons as for identified suitable been has Recruitment, Direct element an of having C) & B A, i.e. Groups the (iii) time totime. from Government appropriate the by issued are as instructions such with accordance in be shall (ii) (e) (d) (c) (b) (a) as are under:- disabilities benchmark otherwise or The unless excluded. (e), & (d) clauses under percent, one and (c) and (b) (a), clauses under reserved for persons with benchmark disabilities be shall each percent one which, of disabilities, each for identified posts the disabilities. Against benchmark with persons for reserved be shall C strength in each group of posts i.e. Group A, B & Cadre the in vacancies of number total of (4%) (i) action hadbeentaken:- Estt (Res) dated 15 dated (Res) Estt 36035/02/2017- No. O.M. (DoPT) Training’s 12.15

n ae f iet erimn, or percent four Recruitment, Direct of case In rvdd ht h rsrain n promotion in reservation the that Provided h isrcin o rsrain o EWSs for reservation on instructions The blindness in the posts identified for each for disabilities. identified deaf- posts including the (d) in blindness to (a) clauses under learning disabilityandmentalillness; victims andmusculardystrophy; attack acid dwarfism, cured, leprosy palsy, locomotor deaf andhardofhearing; blindness andlowvision; multiple autism, All the posts of Department of Posts (in all (in Posts of Department of posts the All A Grievance Redressal officer has been has officer Redressal Grievance A

As per the Department of Personnel & iaiiis rm mns persons amongst from disabilities nelcul iaiiy specific disability, intellectual iaiiy nldn cerebral including disability th January, following 2018, er 0821 ie 1421 t 31.3.2019 were organized :- to 1.4.2018 following 13 sports events and i.e. one cultural the event During 2018-2019 Fund. year Welfare Central allocation the receives from Board Sports Postal The is to promote Sports activities in the Department. 12.17 Circle levelSportsBoardsalso. are There Department. the of activities related CULTURAL Sports the all controls which level Central at up 12.16 AND ACTIVITIES SPORTS

The The objective of the Postal Sports Board otl prs or hs en set been has Board Sports Postal The category-wisedetailisgiveninTable-12:- (GDSs). Sewaks on 31st March, 2018, Dak there are a total Gramin are 237341 and Employees Departmental are 181477 OF which, of of 418818 employees in the Department of Posts, 12.18 STRENGTH PERSONNEL ACTUAL (xiv) CultureMeet. Badminton (xiii) Physique Best & lifting Power Weightlifting, (xii) Hockey (xi) Cricket Basketball (ix) (x) Chess (viii) Table football (vi) (vii) Tennis Cycling and Athletics (v) Carrom (iv) Wrestling (iii) Volleyball (ii) Kabaddi (i)

As Annual Report2018-19 85

Chapter - 12 Chapter - 12 86 GRAND TOTAL (I+II) II GraminDakSewak (GDS) TOTAL DEPARTMENTAL(A+B+C) TOTAL(NON GAZETTED )Group C Printing Press) Others( RLO,Dispensary, Store, Training, Civil, Mail MotorService Railway MailService Stamp Depot,CanteenStaff Post Officesincluding(Circleoffice, Accounts, Directorate C. NONGAZETTED B. Group ‘B’ NONGAZETTED TOTAL(GAZETTED) OTHER GENERAL CENTRAL SERVICE Others Chief Engineer CIVIL WING CENTRAL SECRETARIAT SERVICE Assistant Accounts Officer Senior Accounts Officer/AccountsOfficer Junior Time Scale Senior Time Scale Junior Administrative Grade Senior Administrative Grade INDIAN P& T ACCOUNTS &FINANCE SERVICE Assistant Superintendent POSTAL SERVICE GROUP “B” Training Reserves(Probationers) Junior Time Scale Senior Time Scale Junior Administrative Grade Senior Administrative Grade Sr.DDG/Chief PMG Member, PostalServicesBoard Director GeneralPostalServices Secretary(Posts) INDIAN POSTAL SERVICE GROUP “A” A. GAZETTED I DEPARTMENTAL Annual Report2018-19 (including thoseondeputationandtrainingoutsidetheDepartment) PERSONNEL: ACTUAL STRENGTH AS ON31.3.2018 Table 12 Excluding MTS GROUP "C" RU A RU B TOTAL GROUP "B" GROUP "A" 494244172358 27414 145512 144944 17249 128263 38 8222795 8812 13983 1385 1202 571 102 111 71 34 37 27 20 10 13 17 82 52 71 27

0 7 0 1

GROUP C “MTS” 072412 1027 755715 3404 5715 2833 1651 1651 2 1429 227 5 188 154 132 196 132 196 1 611 611 9210 99 6107 36 53 418818 237341 181477

TOTAL 102 90 27 20 10 13 17 82 52 71 27 0 7 0 1

o 31 on 12.21 SCHEDULE CASTE AND SCHEDULE TRIBE EMPLOYEES following graph: the in shown been has 2013-2014 since “MTS” and (MTS)] TaskingStaffMulti excluding Gazetted 12.20 shown inthefollowinggraph: 12.19 Tribe employees andtheirpercentagewithtotalareasunder: Schedule and Caste Schedule of detail Grade-wise Department. the in grades various in employees

The As The Gazetted staff categorized into “Group A” and “Group “B” since 2013-2014 has been has 2013-2014 since “B” “Group and A” “Group into categorized staff Gazetted Non-Gazetted Departmental staff categorized into “Group C [including Group B Non B Group [including C “Group into categorized staff Departmental Non-Gazetted st ac, 08 tee ee 95 Shdl Cse n 110 ceue Tribe Schedule 13150 and Caste Schedule 29259 were there 2018, March, Annual Report2018-19 87

Chapter - 12 Chapter - 12 88 12.22 “Scheduled Tribes” and“Others”,hasbeenshowninthefollowinggraph: Minority employeesinvariousgradestheDepartment.Grade-wisedetailsareasunder: 11095 and employees OBC 32514 employees, women 33478 Ex-servicemen, Abled Differently 14 on 31 on 12.23 FFERENTLY D 12.24 been shown in thefollowinggraph: Total Group ‘C’ Multi Tasking Staff Group ‘C’ excludingMTS Group ‘B’ (NonGazetted) Group ‘B’ (Gazetted) Group ‘A’ Group Total Group ‘C’ Multi Tasking Staff Group ‘C’ excluding MTS Group ‘B’ ( Non Gazetted) Group ‘B’ (Gazetted) Group ‘A’ Group NUMBER OF EMPLOYEES: T i ABLED EX-SERVICEMEN, Annual Report2018-19

NUMBER OF EMPLOYEESSCHEDULEDCASTES/TRIBES AS ON31.03.2018 The As The Departmental staff as on 31st March, 2018, categorized into “Men” and “Women”,has and “Men” into categorized 2018, March, 31st on as staff Departmental eatetl tf a o 31 on as staff Departmental st March, 2018, there were 2610 differently-abled employees, 1902 Ex-servicemen, 1902 employees, differently-abled 2610 were there 2018, March, - a bled

p ersons W o abled persons tal O Differently- MEN, OBC AND MINORITY EMPLOYEES AS ON 31.03.2018 6010 434835411095 32514 33478 14 1902 2610 171707 2197 322 41 1 2 148 222 315 0 10 71 14

d 6 ifferently Scheduled ,

W Castes 95 61 35 7.25 13150 16.12 15.67 29259 22712 st TABLE -13 5141 TABLE -14 3 16.38 936 410 ac, 08 ctgrzd no Shdld Castes”, “Scheduled into categorized 2018, March, 010.51 60 O MEN, OBC AND MINORITY EMPLOYEES Service- 163 men Ex- 21 22 0 0 - a Total Number Percentage to of Employees bled Differently- Servicemen abled 18.75 14.47 Ex- 10 3221 3 , EX-SERVICEMEN, DIFFERENTLY W 85 69 8664 26390 28959 1 7 291 473 915 omen 68 Scheduled Tribes 10584 2052 331 152 31 Employees 371959 5387 OBC 233 42 Percentage Number of Employees to Total 7.49 7.30 5.79 5.37 5.43 Employees Minority areas and they work for a limited hours ranging hours limited a for work they and areas rural in services Postal providing for engaged to time. Gramin Dak Sevaks (GDS) are basically Engagement) and Rules, 2011 as amended from time (Conduct GDS of called set rules separate non-statutory a by governed are conditions working are their and GDSs employees Govt. regular The not allowance. small a they paid and were basis time part masters, on school etc. shopkeepers by manned in were Offices areas Post rural Branch when independence before long days the to traced be can (EDAs), Departmental Extra called Agents earlier (GDS) 12.25 GRAMIN DAKSEVAKS 9 Emergency Leave 8 7 6 5 4 Severance Amount 3 GDSGratuity 2 TRCA Slabs 1 Schemes Sl. No.

The Facility Limited Transfer Discharge Scheme Voluntary Identity Cards Benefits Maternity Leave Benefits (SDBS) Service Discharge rgn f h Gai Dk Sevaks Dak Gramin the of origin Limited transferfacilityis given toGDSvideOMdated4.01.2019. given toGraminDakSevaks (GDS)videorderdated2.01.2019. ‘Emergency leave’ foramaximumperiodof5days inacalendaryearis years or20years,asthecase maybe. per thescheme,aGDScan quittheengagementonvoluntarybasisafter10 Voluntary Discharge Schemeisintroducedvideorderdated14.12.2018. As free ofcosttoallGraminDakSevaks. Identity cardsvideordersdated17.10.2018&30.10.2018 havebeenissued has beenintroducedforthefirsttime. 180 dayswithfull TRCA for whichcostistobebornebyGovernment. This both. contribution aswelltheGDScontribution.Earlier thiswas Monthly contributiontoSDBSis applicable forthosewhohavenotoptedSDBS. year ofservicesubjecttomaximum maximum ceiling ` 4000/-foreverycompletedyearofservicefrom01.01.2016subjectto ` 1,50,000/-fromearlier Postmasters and Assistant BranchPostmasters/Dak Sevaks). (merging) intothree TRCA slabsfortwotypesofcategories(Branch Eleven slabsofold TRCA slabshavebeenrationalizedbyclubbing Benefits ` 1,50,000/-.Earlieritwas ` 60,000/-. A gistofsuchrevisedprovisionsisasunder:- have been issued on 25.06.2018 and instructions 27.06.2018. revised of set a & GDS female to Leave Maternity and Benefits Security Benefits, Social Discharge Service Allowances, and Wagesto relating aspects other and engagement the applicable service conditions governing their 12.26 (ABPMs) andDakSevaks). Postmasters Branch Assistant other (i.e. BPMs (ii) than and (BPMs) Postmaster Branch namely (i) categories approved two of comprise Gramin 3,02,721. and up set rural the in mainly work is Sevaks Dak Sevaks Dak Gramin of from 4 to 5 hours per day. The sanctioned strength

` 300/-forbothsidesi.e.Department The ` 60,000/-.Severanceamountis eatet a rcnl reviewed recently has Department ` 1,500/-foreverycompleted Annual Report2018-19 ` 200/-for 89

Chapter - 12 Chapter - 12 90 far, iity f iac, vr Ministry/ every Finance, of Ministry Affairs, Economic of Department the of instruction per As critical. is accordingly, budgets earmarking and needs their for prioritizing unheard, often is voice whose constituency a are children As for needs. their to according prioritized budgets are children ensuring at aims budgeting child Similarly, concerns. women’s mainstreaming to means a as perspective, and gender a from planning policies monitor to is budgeting gender of purpose The men. as much development as women of reach benefits the that ensure to as so mainstreaming gender for tool powerful a as Budgeting Gender adopted has Ministry Nodal The levels. Ministry International of Women and and Child National Development as the the at gender equality through its various and commitments empowerment women’s towards working 12.31 programmes. welfare various women employees by implementation of specific and of benefits for exclusively introduced measures quarters to residential given is departmental allotting while employees women treatment preferential centres, support services like creche facility and tailoring 12.30 enabling andgendersensitizedworkplace. equitable, an creating towards women and men in responsibility social of element the inculcate to module training every in incorporated been 12.29 Department. the in making decision of levels highest the at justice by ensuring equal participation of women and equality gender of objectives social the to 12.28 RELATED CHILD ISSUES & GENDER Duty Combined other Allowance, RiskandHardship several Allowance. Allowance, above, to Conveyance addition Cash Allowance, Composite are these of some committee, the of recommendations per approved as upwards revised been have allowances 12.27 Annual Report2018-19

The In The Besides Gender is proactively is India of Government eatet f ot i committed is Posts of Department providing financial assistance to estzto mdl has module sensitization (i) implemented:- been have The programs exclusively specific employees. women following women its of measures benefit the for Welfare introduced 12.34 W W 12.32 Cell (GBC). Budget Gender a establish be to has Department a md a rvso of provision a made has Department purpose this For budgeting. gender through children and women for concerns the forward carry to necessary is it hence India, in population total the and of 70% Womenconstitute children Development. Child of theMinistry & of Women guidelines per (Nodal as Chairperson Officer) being AS&FA and Cell Gender Budget Cell as Gender and Child Budget toilets havebeenconstructed. ladies 296 which of out activities, (SAP) Plan Action Swachhata under constructed been have toilets 1155 2018-19, year financial the During WelfareCircle from Fund. given be to proposed graduation in any field with a minimum 60% 12 Class in aggregate aminimum with field any undergoing in child graduation girl for degree Non-tech Employees in the Postal for assistance financial scheme, new a Under Plan”. Action “Swachhta under employees women of use for exclusively and toilets ladies of construction for allotted were 12.33 welfare for through of children. Directorate BD&M Yojana” by ” Child Samridhi publicity “Girl “Sukanaya of benefit and for products PLI/ RPLI introduce to scheme a as formulate Mission as well ” Bharat “Swachh of purpose the serve to circles the in offices/POs the in facility Toilets providing and rooms Creches/Tiffin opening of to planned has Department 2019-20.

LAE ESRS FOR MEASURES OMEN EMPLOYEES ELFARE subordinate organization in the Circles at the its and (CPLO) organization Ladies Postal Grant-in-aid `

0.97 crore for construction of Bio-toilets of construction for crore 0.97 The Department During eatet f ot hs also has Posts of Department h ya 2018-19 year the s disbe o Central to admissible is f ot hs re-constituted has Posts of th @ ` ` 250/- p.m. has been has p.m. 250/- .0 rr i BE in crore 0.40 ` . crore 4.7 (ii) (iii) ubr f okhp o aaees rgas gis sxa harassment sexual against programs conducted duringtheyear awareness on workshops of Number Number ofcasespendingformorethan90days Number ofcomplaintsdisposedduringtheyear Number ofcomplaintssexualharassmentreceivedintheyear Head

ANNUAL RETURNONCASESOF SEXUAL HARASSMENT DURING THE PERIOD

Non-recurring tothe off nearest tenth. 10% rounded by year financial Fund. The recurring grant is increased every each crèche provided from the Circle Welfare of grant maximum @ grant recurring and crèche a of establishment the after years 3 every of end the at permitted is @ assistance financial recurring rate of Maternity RA ih A s disbe o women to admissible is DA with TRCA of the Tailoring Centers. part-time tailoringinstructor the salaryof as assistance @ for opening of Tailoring Centers and financial Meeting oftheIndianPostal Service Probationersof2017batchwithShriRamNathKovind, ` ` 60,000/- for starting a crèche. Non- grant equivalent to three months three to equivalent grant 1500/- per child p.m. subject to a to subject p.m. child per 1500/- ` grant @ 750/- per month is admissible ` 38000/- per month for month per 38000/- ` 5000/- is admissible FROM APRIL, 2018 TO MARCH,2019 President ofIndia on20 ` 20,000/- TABLE -15 th March,2018 f opans f eul aaset filed, April 2018toMarch2019isasunder: harassment sexual from period the during pending and of disposed of complaints of number The organizations. field the in available is setup similar a and Directorate Postal the in o up set been has members other three with (Estt.) General prevent and Director address sexual Deputy harassment of chairmanship the under Committee a workplace, the at women of 12.35 OF SEXUAL HARASSMENT ADDRESSING AND PREVENTION not covered under maternity benefits for benefits departmental employees. maternity under covered not only,children are two women to these up as birth giving for (GDS) Sewaks Dak Gramin

T Annual Report2018-19

Number 59 37 22 39 91

Chapter - 12 Karnataka Circle won Gold in Kabbadi during All India Postal Kabaddi Tournament held in Vishakapatnam during 18.12.2018 to 20.12.2018 ESTATES MANAGEMENT

is costeffective. building own suggests analysis benefit cost high and are rents ever where buildings own with up come to Management” “Estates of scheme a Sugamya under Office Bharat Abhiyan, the Department is Post implementing to accessibility gender specific facilities & toilets and improving common for providing to addition in structures, roof top solar power packs, rainwater harvesting rvd fr sustainable for and provide buildings heritage conserve and preserve office, Post renovate office, post departmental for provide buildings To areas. urban in 599 areas, rural in are 1139 which of land of plots As on date, the Department has a total 1738 vacant staffdepartmental quarters. 22348 to addition in and 1754 rent free buildings all over the country, buildings rented 19793 buildings, departmental 13.2 crore forthefinancialyears2017-20. of outlay financial the with Department the of Management’ ‘Estates of Scheme Sector Central the of (EFC) continuation the Committee recommended, Finance Act. Expenditure Disability The with Persons instructions in the contained of as terms in and persons, disability elderly with persons for environment barrier-free for standards space and guidelines to persons with disability, following harmonized being constructedarebarrier-free andaccessible the Department. The new building infrastructure postal efficient services to the public is an important mandate of of provision offices, facilitate administrative which and mail offices, post universal a has Posts of Department for buildings postal designed well Providing country. basic the throughout price affordable provide an at facilities to obligation service 13.1

At The rsn, h Dprmn hs 4480 has Department the present, ESTATES MANAGEMENT b idn infrastructure, uilding ` 243.5 assessed by their performance in 20 parameters. Pakhwada Swachhta during work extraordinary Circles were awarded Ist, IInd & IIIrd prizes for Kerala and Nadu Tamil Maharashtra, in where State Sinha, Manoj of Shri (I/C) Minister Communications for by addressed was which Dak Bhawan at the culmination of the Pakhwada in held was 05.12.2018 on conference press A Swachhta. for ambassadors as work to Doot” “Swachhta declared were Sewaks Dak Gramin & Postmen Pakhwada. Swachhta of outcomes press conferences were held for highlighting the Pakhwada (16-30 November 2018). A total of local 41 76 public representatives got campaign. involved in Swachhta awareness Swachhta in conducted wherein 5000 students participated for Swachhta engaging on competition writing in 847 postal offices & postal colonies. 97 essay completed census three and planted 7566 were trees offices. 1993 in done audit participation, Cleanliness community of way were by places cleaned iconic/tourist 815 shramdan. participated staff in postal 65022 of Offices total Postal a and 17448 in pledge held Swachhta was ceremony Pakhwada, Swachhta the during addition, In constructed. got Structures to enhance their life. 121 Rain Water Harvesting 62 Postal Buildings were taken up for renovation Delhi. New Bhawan, Dak and Academy Postal National Kiwdai Ahmed Rafi Madurai, Centre Training Postal in three to addition in KW/day 50 11250 generating offices. Panel Power Solar Top Post Roof 4245 in installed been LED have Besides, constructed. were toilets 2058 236 Post Office Passport Seva Kendra (POPSK), 650 Indian Post Payment Bank (IPPB) branches, 31 13.3 st March 2019, total 20 Post Office buildings, Office Post 20 total 2019, March

During h pro 1 period the Annual Report2018-19 st aur, 08 to 2018 January, 95

Chapter - 13 Chapter - 13 96 Heritage Building. of conservation the INTACHfor by recognized was GPO Kolkata MNRE. by buildings green of category the under Conservation Energy of lines in buildings performing best awarded were 13.4

Annual Report2018-19 Nagpur Hdrbd n Mma GPO Mumbai and Hyderabad , ` 13.5 ap & al ad te rto fittings retro- other and Rails wherever required. & constructing by Ramps persons, abled differently to accessible offices 286 making for 2018-19 year 686.05 Lakhs has been utilized in the financial

Under Sgma hrt Abhiyan’ Bharat ‘Sugamya

DEVELOPMENT ACTIVITIES NORTH EASTERNREGION IN Annual Report2018-19 97

Chapter - 13

(i) under: as is Region Eastern North the in Department 14.3 policy guidelines oftheGovernment. the with accordance in region, Eastern Schemes for the exclusive development of North a as identifiable for country allocations earmarks also whole, the serve to Obligation Service 14.2 of theregionwithrestcountry. of pace the parity accelerate growth to at aiming vision the Region, Eastern a of North ith development the many for up initiatives taken special has Post India development, 14.1 No. Sl. 1. 2. 3. ,Meghalaya 4, 5. 6 .Sikkim 8. 7.

f 95 s.m ad pplto o 7769 of population a and sq.kms 19.55 anarea of serves Assam in Office Post each Assam anaverage On Offices. Post 4012 which has of State the comprises Guwahati, Assam

DEVELOPMENT ACTIVITIES IN W T Department e diitaie tutr o the of structure administrative he Name oftheState Assam Arunachal Pradesh Manipur Mizoram Nagaland Tripura ice ih t Haqatr at Headquarters its with Circle NORTH EASTERNREGION of Posts, which has a Universal Offices, ason No. ofPost 31.03.2019 4012 302 701 491 384 330 209 711 TABLE-16 Eastern Regionisasunder: North the in Office Post per served area average 14.4 POSTAL NET (iii) (ii) Average population Office (Persons)

served per Post

Sikkim North 39 s. m ad pplto o 2909 of population persons approximately. a and kms sq. 33.97 of area an serves Office Post each average on an and Offices Post 209 has It Region. Eastern North of part forms also It Circle. evs n ra f 92 s. m ad a and kms sq. 79.22 population of5155personsrespectively. of area an serves Post Office 2919 Post each average an on has and Offices It Tripura. and Mizoram, Nagaland Meghalaya, Manipur, Pradesh, Arunachal of states of comprising Shillong, persons approximately.

Postal 7769 4579 4233 2222 7086 6809 6000 2909 Eastern Circle with its headquarters at State is part of West Bengal Postal Bengal West of part is State ewr, vrg pplto and population average Network, W Annual Report2018-19 ORK Average area served per PostOffice (In Sq.Kms) 277.28 19.55 31.98 42.93 58.15 14.75 50.24 33.97 99

Chapter - 14 Chapter - 14 100 CBS migrationdonein27POsand1 ATM openedduringtheperiodinNERegion. Eastern Region,State–wisearegivenbelow: 14.6 arious Plan activities have been undertaken by the Department in the North Eastern Region. Eastern North the in Department the by undertaken been have activities Plan arious Plan activitiesthroughouttheCountryduringlast5years,isdetailedbelow: the on expenditure total the vis-à-vis Region Eastern North the in incurred expenditure of details The 14.5 OVERVIE 14.7 ones ee e u, piaei bra was upgraded inNERegion. bureau philatelic 1 up, Stamp set My were counters 6 conducted, were seminars/quiz v aaad142letterboxeswereinstalled inruralareas (vii) Tripura Nagaland (vi) Mizoram (v) Meghalaya (iv) Manipur (iii) (ii) (i) 2. 1. No. Sl.

Annual Report2018-19 Details V Philately- Annual Plan Sikkim Pradesh Arunachal North East Assam State Name ofthe M 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 ajor Total W of major developmental activities initiated during Annual Plan 2018-19 in the North the in 2018-19 Plan Annual during initiated activities developmental major of OF

piaei ehbtos 64 exhibitions, philatelic 8 D P PLANEXPENDITUREFORLAST 5 YEARS: lan evelopment embedded inRuralBOs. 90 LetterBoxeswereinstalledinRural Areas and50CashChestswere embedded inruralBOs 180 letterboxeswereinstalledinruralareasand 223cashchestswere 53 letterboxeswereinstalledinruralareas. 1 FOwasopenedduringtheyear. 142 letterboxeswereinstalledinruralareas. installed inruralareasand1FO(FieldOffice)wasopenedduringtheyear 1 BOwasopenedbyrelocation/re-deployment.142letterboxeswere installed inruralareas.CashChestswereembeddedat369EDBOs. No FranchiseOutletwasopenedduringtheyear. 561LetterBoxeswere Details ofmajor

expenditure T otal PlanExpenditure

activities (` incrores) developmentalactivities 1347.10 4420.43 185.21 393.80 306.71 500.33 689.64 997.64 TABLE -18 TABLE- 17

in N orth 14.8 a NewIndia(DARPAN) Project for Office Post Rural of Digital Advancement June, 2016, the Department in a phased manner phased a in Department the 2016, June,

in

N E Under orth astern Expenditure inNorthEastern APN rjc luce in launched Project DARPAN

eastern R Region (`incrores) egion 18.001 28.920 17.748 34.720 34.519 178.21 21.68 22.63

region . 31.3.2019 in NE Region. India Post Call Centre Call Post India Region. NE in 31.3.2019 to 1.1.2018 period the during settlement 100% i.e. settled and received complaints 1425 daily basis. on Circles the all to sent complaints replied the are and monitors cell media social The hours. 24 bound within time are complaints media social The Department. this of accounts Facebook and Twitterthe with deals and entity 14.11 Sevottam Certification. BIS for Region and NE to allotted been has Lakhs Hubs Sorting of budget NE ADivisional/Regional/Circle. Offices, the Post in established Region’s Centres been Care 2018-19. have (CCCCs) Customer during Computerised HPO 926 1 for implemented 14.10 y y y y y Activities In The NorthEastRegion: 14.9 y y Financial transactions. the and Postal online out carrying for States Eastern North the in including country Offices the of Post areas rural Branch Lakh 1.29 than more to devices held hand based SIM provided y y y y y y y wrapping Outdoor other and stands prominent locations Bus Airport, at boards Release NE region Assam, of stations bus at available screens Release Cinema Theaters inNEregion Release Jingles acrossNEregion Release of out which 5909officesareintheNorthEast. Project DARPAN under out rolled A PLI/RPLI claims throughtheDARPAN devices. of deposit maturity PLI/RPLI of indexing and premium orders, money of articles, booking post speed registered and of facility of core banking transactions, booking Customers

oa o 12,6 Bs ae o a been far so have BOs 1,29,161 of total

Marketing Social BIS of outdoor campaign through display of advertisement through LCD/LED through advertisement of f detsmn truh Digital through advertisement of f detsmn truh Radio through advertisement of apin hog At hood Auto through campaign n h RrlAes a aal the avail can Areas Rural the in Sevottam Certification was Certification Sevottam ei Cl i a independent an is Cell Media n Advertisement And ` 12.6

Funds to the tune of tune the to Funds of parcels are already delivery operational under NE Region. mechanized for Nodal Centres Seven Delivery Hub. Parcel Guwahati at done hasbeen Hubs Parcel at flow process new the of implementation Pilot Shillong. and Tinsukia setup at Jorhat, Silchar, Tezpur,been have North hubs L1 Lakhimpur, region, Easter North the In L2 country.the across setup and been have hubs parcel L1 which vide Project Network Optimization Parcel a implemented has Dept. the 14.14 of theGovt.India. Region, in accordance with the policy guidelines various initiatives for the development of the NE 14.13 P 14.12 1220 settled grievances during1.6.18to31.3.19. and calls 1247 received (IPCC) a rle ot s plt rjc ad covers and project pilot 8 HPOsofNERegion. a as out rolled was Dynamic Queue to Management System (DQMS) 1.1.2018 period 31.03.2019 inNERegion. the 1367 during grievances. settlement of handling complaints received and 1320 settled i.e. 96.56% online for users as created been also have divisions and regions the Circles many in and organizations subordinate as created been have Circles Postal and system and the accessible on the website in Office Secretariat Minister’s Prime President’s complaints includes Grievances), Public of (Department which DAR&PG in portal received PG of (CPGRAMS) System Monitoring Grievance and Redress Public Centralized the in services Postal of consumers by registered complaints relating toParcels. scheme plan under utilization for Region NE to arcel

This W Department t te rwn ecmec market, e-commerce growing the ith eatet s processing is Department Annual Report2018-19 ` f ot hs ae up taken has Posts of 1.65 Crores were allotted were Crores 1.65 www.pgportal.gov.in. 101

Chapter - 14 Chapter - 14 102

raining in North Eastern Region during 2018-19 (Actual information/data from 1.4.2018 to 1.4.2018 from information/data (Actual 2018-19 during Region Eastern North in raining 31.3.2019) 14.15 TRAINING OF STAFF Total .Sikkim 8. 7. 6. 5. 4. 3. 2. 1. No. Sl. Annual Report2018-19

T Tripura aaad2 10 51 20 Nagaland ioa 180 8 11 Mizoram Meghalaya aiu 33 Manipur Pradesh Arunachal State Name of sa 0 0328 1053 300 Assam Super-visory Training of Cadre 5 493 9 364961 2386 592 30 1499 454 0164 60 17 52 25 4 9 Training of staff (PAs) Frontline 129 40 34 50 35 TABLE -19 Operative staff(SAs) Training of 0 0 Mail-Guard/ Training of Overseers/ Postmen/ MTS 8 0 2375 607 387 3282 13 961904 621 59 9172 79 518355 158 35 16 2 1 of Gramin Training Sewaks (GDS) Dak 407 130 61 9 Total 326 322 428 190 ISSUES OF GENERAL IMPORTANCE

6 to 6 (BEDEU) went on strike from 14 Bharatiya Extra Departmental Employees Union reference areasfollows: under period employees. the during its events important Federations of The Associations the Service and with and harmonious relations maintain meaningful to endeavoured 15.1 STAFF RELATIONS 23 from strike on went MTS and Postman Union G) et n w dy srk fo 8 from strike days two on went (GL) Supervisors Postal of Association India All and National Union of Gramin Dak Sevak (NUGDS) & (AIGDSU) Union Sevak Dak Gramin India Organizations,Postal National of Federation All & Employees Postal of Federation National of Unions affiliated All 22-12-2018. on off called was strike The 22-12-2018. to 18-12-2018 from strike on went (NUGDS) Sevak Dak Gramin of Dak Sevak Union (AIGDSU) and National Union nationwidestrike on4-12-2018. AllIndia Gramin Federation & its affiliated unions went on one day 15.2 Strike wascalledoff on6.6.2018. The report. Committee GDS of implementation Act, Disputes Industrial 1947 for the settlement of their main demand i.e. of 22 Section of (1) 9 instructed them to take necessary action as per as action necessary take to them instructed were issued to all Circles to tackle the strike and 15.3 Union –GDS went on strike from 22 Employees Postal India & All (NUGDS) Union (AIGDSU), National Union of Gramin Dak Sevak ISSUES OF GENERAL IMPORTANCE th th January, 2019 for settlement of their demands. June, 2018, All India Gramin Dak Sevak Union rd May, 2018 to 6 th

June, 2018 and All India Postal Employees During Further In hs ead ncsay instructions necessary regard, this Baaia otl Employees Postal Bharatiya , h pro, h Department the period, the th June, 2018 under sub section th May, 2018 to nd May, 2018 th to number of cases pending in various in pending cases on of number as 18315 from 31 decreased has Courts 15.4 COURT CASES regulation oftheGovernment. rules/ of violative is judgement the in where cases except appeal of cost the than less much is implementation on expenditure the where cases appeal insuch advised nottogoinfor were also issued to the Circles during the year. were The Circles etc. authority competent the of approval taking by judgement the implementing various courts, in Department/ cases the of monitoring Government, instructions provisions/ the Court cases by filing counter in time mentioning Tribunal/ CCPD / SessionCourt District ConsumerForum CAT various Courtsason31.03.2019isfollows: 15.5 2019. 15.6 CGIT/ H.R/Industrial Supreme Court/LabourCourt National ConsumerForum State ConsumerForum Supreme Court High Court Lower Court no untoward incident was reported by any Circle. Besides, strike. the to relating activities monitoring various for Circles Postal all in as well as Delhi New Bhawan, Dak in temporarily up set was Room Control 24-hour Aadmissible. rules st ac, 08 o 89 a o 31 on as 18190 to 2018 March,

Instructions The The

number of Court cases pending in pending cases Court of number

regarding proper handling of handling proper regarding Annual Report2018-19

: : : : : : : : :

st March, 2591 3362 3831 7268 916 1 19 13 15 75 105

Chapter - 15 Chapter - 15 106 prune f h dcso tkn by taken decision the of pursuance the of recommendation 7 on Government the 15.10 MEDICAL the of rules Department. provisions/ prescribed the with accordance in disposal expeditious ensuring for tagged gets subject, same the to pertains which Department the by filed SLPs, different that so efforts making is Section Legal Court, Supreme the in SLPs the of pendency ofPosts. reduce to order In Department the from Officer Nodal has committee the is Legal) & (SR DDG which in formed been a Departments, by & Court Ministries Supreme the in filed Appeals Civil 15.9 proper monitoringoftheportal. and for effective LIMBS with dealing officers organise training at Circle Level to the concerned to requested been also have Circles regard, this In Department. the of officers various as well as the at Directorate 26.10.18 for the on DPS (HQ) team of the LIMBS Postal Circles of help with Cell Legal by organised was workshop one-day a portal, LIMBS of aspects various and working 15.8 LIMBS on uploaded portal. been have cases Court 2019. Presently out of 18190 Court cases, 17787 9000 courts the cases during January, 2018 to implemented March, has approximately uploading by progress significant Department made and SLPs/ Appeals filing for timelines the Briefing & System (LIMBS) Management portal developed for monitoring Information Legal 15.7 ae en egd ih h CH. n places In the available, not are Dispensaries CGHS where CGHS. the Vishakhapatnam with merged been andhave Vijayawada Silchar, Varanasi, Vadodara, Tiruchirapalli, Saharanpur, Tirunelveli, Siliguri, Rajamundry, Raipur, Jodhpur, Dibrugarh, Kota, Moradabad, Muzaffarpur, Nellore, Chhapra, Dhanbad, Jalpaiguri, Jalandhar,Guntur,Gorakhpur, Gaya, Darbhanga, Berhampur, Cuttack, Bareilly, Amritsar, Ambala, Aligarh, Ajmer, Agra, i.e. functioning cities 33 dispensariesin postal three) (thirty th eta Py omsin te olwn 33 following the Commission, Pay Central

Annual Report2018-19

In In The In diin o hs fr eiw f SLPs/ of review for this, to addition re t poie n nih it the into insight an provide to order 15.15 Rules 1976. and 1963 Act, Rule- 5 and Rule- Language 10(4) etc. of Official Language Official the of Section 3(3) the of compliance full this ensures also from it Apart documents. other and letters related Minister, of speeches Rules, Recruitment Philately work, applications, RTI of replies memorandum, Orders, Notifications, Office Audit Para, Cabinet Notes, Questions, Parliament include documents These Posts. of Department documents received from various divisions of the the all of work vetting and translation the with 15.14 under review. year the for issued Programme Annual their in Language Official of Department the by fixed targets achieve to the ensured been has rules, under issued instructions, of Compliance and instructions. Rules Act, Language with the Official Department other the of offices and concerned Headquarters Circle all Headquarter, the at familiarized Posts of Department the also of Sections the and Scheme Training Hindi to the under training imparting for officials schemes incentive encourage the use of Hindi. It has also nominated various propagated 15.13 as wellinthesubordinateoffices. headquarters the in functioning are Committees the Implementation Language of Official Department, offices the in Hindi of use progressive at work 15.12 administrative day to all levels. day Language Official and the of pursuance optimum use of Hindi in official correspondence of Posts has been making sustained efforts policy to of ensure the Central Government, the Department 15.11 OFFICIAL LANGUAGE Parliament on Official Language also monitors also Language Official on Parliament Attendant asperCS(MA)Rules. Medical Authorised the through facilities care health avail can Department the of employees

In The The The In re t efciey oio the monitor effectively to order Sub-Committee of the Committee of Official Language Section deals Section Language Official L rnh a pooe and promoted has Branch OL

14 15.16 10 SubordinateOfficesoftheDepartment. Official on total of inspection the Parliament out carried has Language of Committee the of the During Department. current financial year, the the second of Sub-Committee offices the in policy Language Official of implementation the omte t te mlmnain f the of the Government of India. of implementation Policy Language the Official to committed 15.18 the country. of parts different in located offices various its to regard with Language Official the to concerning reports quarterly the reviews regularly Department Posts of The respectively. 14-3-2019 and were held on 21-5-2018, 27-8-2018, 27-12-2018 meetings four year, financial current the During the in held Postal Directorate, New Delhi on a regular basis. are Committee Implementation Language Official of Meetings workshop. this in participated officials 46 of total A 8-3-2019. on organized was workshop Hindi year the of quarter last the In organized. were Workshops 15.17 year 2018-19. ` worth worth Dictionaries English-Hindi 34 Glossaries and 3000/- Technical 300 subjects, 43 language, official worth books Hindi quality of use the promote To Programme. Training Hindi the under trained other 2018-19, 40 officials of Circle Offices have been with along During fortnight. the organized during competitions Hindi also was font) supported (Unicode computer on competition 21,420/- were purchased during the financial the during purchased were 21,420/- th o 28 to

Thus, Hindi In th f etme, 08 Hni typing Hindi 2018. September, of vr qatr f h ya, Hindi year, the of quarter every otih ws bevd from observed was Fortnight h Dprmn o Pss is Posts of Department the ` 9,144/- on various on 9,144/- `

bu te ciiis pout ad evcs of services the Department. and products activities, the about for generating a broader awareness and visibility updated and uploaded regularly is information portal 15.21 129K on Twitter. of Facebookandfollowers 195Kon over has Posts Department far So directly. its base with customer engaging in Department the enabled accounts.socialmediaitsThis up set toIndia of Departments few Governmentfirst theamongof 15.20 Committee onIT also. by the Department were appreciated by Standing taken initiatives and impact good a created have past recent the in Department the of activities promotional The etc. Aircrafts India panels Air inside back seat Stations, Railway at screens Queue LCD Bus through campaigns VisualAudio publicity stations, at Metro Boards Display Hoardings, Shelters, Airports, at campaigns outdoor websites, Cinema, Digital TV, Radio, media, Print which in advertisement of release servicesinclude and products its of marketing the for campaigns activities/ several taken has Department fiscal, current the In services. and products postal about awareness and visibility the increase to steps of number a taking also is 15.19 MARKETING AND SOCIAL MEDIA

wherein (https://www.indiapost.gov.in) A Marketing Department part from this, Department of Posts is Posts ofDepartment this, from part Division in its changing role changing its in Division of Posts also has its own web Annual Report2018-19 107

Chapter - 15

RIGHT TO INFORMATION PUBLIC GRIEVANCES AND Annual Report2018-19 109

Chapter - 15

o febc o cmliat ec ae been have etc incorporated intheCCCC System. complainant; of feedback for complainant on completion of inquiry; provision the to reply of generation automatic critical; or redressal; major minor, into quicker complaints of differentiation and monitoring better for level administrative higher next to complaints one. The features such as escalation of unresolved the Department of Posts a Sevottam – compliant for making the Grievance Redress Mechanism in requirements the view in keeping designed been has system The 2010. since operational made Customer Care Centre (CCCC) software has been out 16.3 laid well a has Department public grievancesisinplace. of redressal prompt and services of quality the ensure to for mechanism monitoring Aservices. its grievances public handling for procedure 16.2 OF DOP COMPLIANT CCCCBASEDGRM OPERATING SEVOTTAM 2019 andhostedatIndiaPostwebsite. February in issued been has Charter Citizens’ organization and administrative set up. A revised the complaint settlementmechanism,liabilityof expectations, customer’s and standards delivery services, and products postal customers, the for facilities and services postal Charter, Citizens’ of purpose organization, the about introduction on during July 2011. It contains the vision, mission, domain public in containing Charter Citizens’ updated service placed and formulated was capabilities and delivery mechanism standards, redressal service grievances viz. components three all 16.1 CITIZENS’ CHARTER PUBLIC GRIEVANCES AND RIGHT

An The The modified version of Computerized version modified TO INFORMATION www.indiapost.gov.in of previousyear). grievances forward carry 3268 (including 102% of resolution a with 31.3.2019 to 1.1.2018 from 52480 grievances and resolved 53373 grievances redress received and Department The online. grievances the monitor to Circle East of North organizations the subordinate Agartala, as have created Divisions been Nagaland, Dharmnagar and Meghalaya Mizoram, Arunachal, Circle, Manipur, East North in and system this in integrated is Circle grievances. Assam of handling online for users as created been have also Divisions and Regions Circles, many In organizations. subordinate as created been have Prime the website and Secretariat Minister’s Office in the system and accessible at President’s (DPG), Grievances Public of Department DAR&PG, in of PG Portal which includes complaints received (CPGRAMS) System Monitoring and Grievance Redress Public Centralized the in Services Postal of consumers by registered complaints 16.5 AND (CPGRAMS) REDRESS MONITORING GRIEVANCE CENTRALIZED y h csoe, pr fo te redressal the from apart of grievances. customer, the by required help and information to access speedy country with the objective of providing easy and the in Offices Post Head all covers network The the units for speedy redressal of all public amongst grievances. information of exchange online for and Divisional/ Hubs Regional/Circle Headquarters across the country Sorting Offices, Post the in established been have (CCCCs) Centers 16.4

Department 20237 www.pgportal.gov.in. Postal Circles optrzd utmr Care Customer Computerized f ot i as processing also is Posts of Annual Report2018-19 SYSTEM PUBLIC 111

Chapter - 16 Chapter - 16 112 ..08 o 1321, h Dprmn has Department the resolved 1,06,577complaints lodgedon Twitter. 31.3.2019, to 1.1.2018 From 100%. around been has Seva Twitter on MOSC(I/C). Percentage of closure of complaints complaints is done on daily basis by the office of media social of monitoring The basis. daily on Circles the all to sent complaints the monitors cell media social The hours. The 24 within replied Posts. of are and bound Department time are complaints media social the of accounts Facebook and Twitterthe with deals and entity 16.9 SOCIAL MEDIA CELL (vii) (vi) (v) (iv) (iii) DQMS installed (ii) also Department (i) the with 2018-19 followingobjectives:- during Offices Post 263 in 16.8 SCHEME (DQMS) MANAGEMENTQUEUE DYNAMIC During 4 HeadPostOfficesinCirclesisontheanvil. Circles. for Postal Certification 2005 : 15700 four IS BIS 2019-20, in HPOs 14 of Circles),and renewed BIS Sevottam Certification Postal East North in one and Jharkhand Odisha, uring the Assam, in each Financial HPO (two years Offices Post 2017-18 Head 7 & 2018- 19, BIS awarded IS 15700 : 2005 Certification to 16.7 IMPLEMENTATION OF SEVOTTAM total grievances handled. the of % 95.72 constitutes which period above the during settled were cases 23,43,540 of total A received. were grievances public of cases 24,48,208 of number total a 2018, March 16.6 PUBLIC GRIEVANCES

to trackstaf to to matchcustomerneedsandservice. customers. t to increaseprocessingcapacity to reducewaitingtime.

Annual Report2018-19 rdc msomnctos among miscommunications reduce o give a comfort level to staff and customer. D During Social The to monitorcustomerflow ei Cl i a independent an is Cell Media h pro fo Arl 07 to 2017 April from period the f performancebasedonreports. . .

INFORMATION ACT 2005 TO RIGHT IMPLEMENTATIONOF to June,2018 from March 2019is46845with98%closure. Centre Call the in settled 16.11 y y general publicinthefollowingmanner:- the assist to aims Centre Post. Call India This of users prospective and users its from Centre Call Department has received the26,96,100 queries at 2019, the March Till 1.6.2018. on Varanasi at by up taken initiatives Interactive Voicewith (IVRS) System Response the of wake of Posts has established “India Post Call Centre” Department Government, the in and accountability transparency bring to Minister Prime the 16.10 INDIA POST CALL CENTRE(IPCC) Authority to take this portal to field offices field 31 to March Till portal level. this take to Authority Public Central first the is Posts of Department applications/appeals. RTI online of disposal for (DOP&T) Training & Personnel of Department the by developed was portal web On-line RTI 16.12 as giveninTable-20 :- RTIunder is 31.3.2019 to 1.1.2018 for 2005 Act filed First Appeals and received request on MIS Department. the by handled 12382 were Appeals First and physical) and (online applications From RTI 1,89,897 of online. total a 31.3.2019, to appeals the 1.1.2018 disposing and are applications who RTI country the over all created been have FAAs 176 and CPIOs 1251 y y aiu iiitvs atvte, cee and programmes. schemes activities, initiatives, various Dissemination Redressal ofPublicGrievances.

The In Online number of complaints received and received complaints of number T Pra b te DOP: the by Portal RTI f nomto regarding information of st 09 o-ie con of account on-line 2019, 2) DetailsaboutFirst Appeals under RTI Act 2005 3) 1) DetailsaboutRequestsunder RTI Act 2005 4) received online Requests online First Appeals received Received Requests Physical received Physical First Appeals RTI Act 2005:MISonRTI RequestsandFirst Appeals from 1/1/2018to31/03/2019

Information Officers(CPIOs)&First Appellate Authorities(FAAs) Details Details offee o fCPO eintdN.o PO eintdNo.ofFAAs designated No.ofCPIOsdesignated No. ofCAPIOsdesignated Registration FeeCollected(in of Central Assistant Public Information Officers(CAPIOs), Central Public Central Officers(CAPIOs), Information Public Assistant Central of 4710 Opening balance 18042 (a) - 483181 - - 39729 1399 Opening balance (a) received from Other Public Applications Authorities 29492 ` )U/s7(1) (b) - received from Other Public Applications Authorities TABLE-20 (b) 1251 Applications received directly 108800 33563 592549 2549 759833 7705 Applications Additional feeCollectedin (c) received directly ( c) (a) +(b) 156334 33563 Total (c) 179968 Annual Report2018-19 (a) +(b) Total (c) 176 Total Requests ` U/s7(3) (Online + Physical) Received 189897 12382 Total First (Online + Physical) Received Appeals 113

Chapter - 16 Chapter - 16 114 PRAGATI VC Shri NarendraModi,PrimeMinisterinteractingwith A. N.Nanda,Secretary(Posts)in Annual Report2018-19 PRAGATI Video Conferenceon23.5.2018. India PostCallCentre(IPCC) at Varanasi Dynamic QueueManagementSystem(DQMS)in GPO Thiruvananthapuram Dynamic QueueManagementSystem(DQMS)in GPO Thiruvananthapuram Dynamic QueueManagementSystem(DQMS)in Thiruvananthapuram GPO Dynamic QueueManagementSystem(DQMS) inHyderabadGPO Dynamic QueueManagementSystem(DQMS) inHyderabadGPO Dynamic QueueManagementSystem(DQMS)inHyderabad GPO Annual Report2018-19 115

Chapter - 16

ADMINISTRATION VIGILANCE Annual Report2018-19 117

Chapter - 16

apatcs n h Dprmn ad its and Department the field offices. and in corruption of malpractices detection prevention, measures for initiates misconduct, or for corruption scope streamlines afford to and appear which reviews procedures, spots, sensitive of inspections surprise and regular arranges CVO 17.3 Central Vigilance overall setupat fieldlevel. their of duties and responsibilities as an extended arm part of as Divisional respectively, and Heads General Postmaster General, by the Heads of three units, viz. Chief Postmaster levels, vigilance related functions are discharged participative 17.2 and comprising preventive vigilance measures. corruption, multi-pronged tackle punitive, a to adopted strategy administration, has public to Department related matters objectivity in and play fair transparency, ensure To (CVC). and Commission Vigilance Posts Central of the Department the between link a provides and vigilance to pertaining matters all in Secretary the to TheCVO Assistant Special the as acts the Department. of (CVO) Officer Director Deputy a Vigilance Chief place the in is Senior who has (Vigilance) General Posts the of Department by assisted and (Posts) Secretary the by headed Delhi, New at Headquarters its at set-up vigilance full-fledged 17.1

As At VIGILANCE ADMINISTRATION The h Crl, einl n Divisional and Regional Circle, the at f rvnie iiac, the vigilance, preventive of part n l ltesmis eevd o deliveries for22 from period received the during letters/mails “Eradicate all cukvksa” affixed “Hkz"Vkpkj on was Hkkjr India” New a Build u;k – slogan Corruption & containing feVkvks Stamp Special Impression Week. Awareness during Circles Vigilance the gram in and conducted were seminar sabhas shows, road colleges, essay, and workshops, schools quiz, in including as competition debate, such activities programmes outreach Various inthe Circles Department. Postal of offices and Bhawan 10 3 ek a osre fo 29 from observed was Week Awareness Vigilance corruption. against fight the in necessary is citizens all of participation 17.4 awareness programmes. the attended people 18,000 approximately and organizedwere country the across Sabhas Gram 285 in Meetings activities. these in participated children/youths 36,000 than More country. the schools 518 across cities 465 organizedin were colleges and in etc. debate, and essay quiz writing, as such activities Various Department. the through e-pledge integrity undertaken 5,09,000 have country. of corners employees/ citizens (including 181513 this year) and around nook awareness the the disseminate to circles postal the through activities outreach of number 17.5 rd November, 2018 at the Headquarter in Dak in Headquarter the at 2018 November, th November, 2018.

Department The nevr a t udrae large a undertake to was endeavor togy eivs ht the that believes strongly Annual Report2018-19 nd coe 21 to 2018 October th coe to October 119

Chapter - 17 17.6 Statement of Disciplinary Cases disposed off and pending from 1.4.2018 to 31.3.2019 is as under:- Table-21 Rule 14 Rule 16 Rule 9 Rule 10 Group Disposed Disposed Disposed Disposed Pending Pending Pending Pending off off off off Group ‘A’ 4 22 0 1 8 15 - - Group ‘B’ 25 91 156 62 6 71 -- Group ‘C’ 616 1232 3199 803 51 429 -- GDS ------1144 1449

Officials Taking Integrity Pledge At Leh Ho, J & K Circle

Vigilance awareness march by employees of Patna GPO during VAW-2018 School Children participating in debate competition in Telangana Postal Circle

Inauguration of Vigilance Awareness Week, 2018 by DG (Postal Services)

Annexure-I

AUDIT OBSERVATIONS OF C&AG

(Ministry of Communications) Department of Posts

There are 2 paras of C&AG Report No. CA 21 of 2018 of India pending in the Department of Posts as on date.

No. & Year of Report Para No. Subject Audit Core Insurance Solution (CIS) to CA 21 of 2018 3.1 Department of Post Stocking of Cash Certificate in Department of 3.2 Posts (DoP)

Summary of important audit observations included in Audit Report No. 21 of 2018(Ministry of Communications)

Department of Posts Para 3.1 of Report No. 21 of 2018 on the Audit of Core Insurance Solution (CIS) in Department of Posts pointed out that the objective of computerization of Postal Life Insurance was to develop a fully integrated life insurance platform to enable efficient and cost effective service to existing and new customers, besides improving the quality of service being offered to the customers. Deficiencies in software 1 functionalities, computational errors, non-generation of reports, non-integration with other applications, non-roll out in the entire postal network, multiple log on, Lack of sufficient validation controls along with inadequate system based controls and monitoring have exposed the system to fraud vulnerability. DoP should address these inadequacies urgently and review the function of IT controls to achieve the objectives of higher level of excellence. Non-linking of Receipts of Cash Certificates (CCs) from India Security Press (ISP), Nasik with the indents placed by Circle Stamp Depots (CSD) resulted in excess receipt and resultant accumulation of CCs at the CSDs. As the retention of the 2 certificates in the CSDs is prone to misuse, DoP needs to take immediate action to ensure that all the unsold certificates are obtained by ISP Nasik for appropriate disposal.

Annual Report 2018-19 123 Annexure-II

Audit Report Paras Pending

Details of Audit Report Paras pending with the Department of Posts and their disposal status as on 31.03.2019

SI. Number Number of Details of paras/ PA Report on which No. and year paras/ PA ATNs are pending of the report on Number of Number of No. of ATNs which Report which ATNs ATNs not sent ATNs sent but have been finally have been by the Ministry returned with vetted by audit, submitted to the Audit observations but have not been to PAC after even for the and audit is submitted by the vetting by first time awaiting their Ministry Audit (to resubmission by Monitoring the Ministry Cell) CA 21 of 1 NIL NIL NIL NIL 2017 CA 21 of 2 2 NIL 2 NIL 2018 Total 2 NIL 2 NIL

Details of Audit Report Paras pending with the Department of Posts and their disposal status as on 31.03.2019.

Total C&AG Audit paras pending as on 31.03.2019= 2

Total C&AG Audit Paras pending with DG Audit (P&T) for vetting =1

124 Annual Report 2018-19 other statistical tables 126 Annual Report 2018-19 TABLE - 22 POSTAL NETWORK AT A GLANCE IN India AS ON 31.03.2018 (in number)

1 Postal Circles 23

2 Postal Regions 54

3 Postal Divisions 446

4 Circle Stamp Depots 17

5 Postal Store Depots 46

6 Railway Mail Service Divisions 69

7 Postal Training Centres 6

8 Post Office 155,531

9 Rural Post Office 139,882

10 Urban Post Office 15,649

11 General Post Office 24

12 Head Post Office 811

13 Sub Post Office 24,746

14 Gramin Dak Sewak Post Office 129,975

15 Delivery Post Office 146,968

16 Night Post Office 128

17 Sorting Hub 90

Countries covered under International Speed Post 18 94 (Merchandise & documents - both)

19 Countries covered under International Speed Post (documents only) 6

20 Average person served per Post Office* 8,770

21 Average rural person served per rural Post Office* 6,455

22 Average urban person served per urban Post Office* 29,458

23 Average Area served by a Post Office (in Sq. Km.) 21.14

*Estimated.

Annual Report 2018-19 127 TABLE - 23

REGISTERED AND UNREGISTERED MAIL TRAFFIC DURING 2017-18 (number in thousand) Circle Registered Traffic Unregistered Traffic Total

Andhra Pradesh 7134 654570 661704

Assam 4800 78809 83609

Bihar 4731 54662 59393

Chhattisgarh 1585 62274 63859

Delhi 11934 137702 149636

Gujarat 9799 600083 609882

Haryana 3870 100386 104256

Himachal Pradesh 2168 48262 50430

Jammu & Kashmir 798 44864 45662

Jharkhand 3286 37848 41134

Karnataka 12358 445471 457829

Kerala 11401 425478 436879

Madhya Pradesh 5866 212859 218725

Maharashtra 20230 940819 961049

North Eastern 1849 53610 55459

Orissa 5296 73022 78318

Punjab 6142 161292 167434

Rajasthan 9897 220737 230634

Tamil Nadu 21154 579289 600443

Telangana 6138 226330 232468

Uttar Pradesh 18508 328446 346954

Uttrakhand 2709 42422 45131

West Bengal 21636 147714 169350

Total 193289 5676949 5870238

128 Annual Report 2018-19 TABLE - 24

ARTICLE-WISE MAIL TRAFFIC DURING 2016-2017 AND 2017-2018 (Registered, Unregistered and Premium Products) (number in Crore)

Article 2016-17 2017-18

1. Postcard * 99.89 106.23

Speed Post 46.31 46.38

Registered Letter 15.46 16.67

Insured Letter 0.07 0.08

Value Payable Letter 0.21 0.22

Unregistered Letter # 310.81 312.61

Total Letter Mail 372.86 375.96

3. Registered Newspaper 48.28 48.00

4. Parcel

Express Parcel Post 1.56 1.21

Registered Parcel 1.39 1.29

Insured Parcel 0.11 0.10

Value Payable Parcel 0.37 0.35

Unregistered Parcel 6.82 13.13

Total Parcel Mail 10.25 16.08

5. Packet

Registered Packet 0.51 0.41

Value Payable Packet 0.22 0.21

Unregistered Packet 86.86 87.72

Total Packet Mail 87.59 88.34

Grand Total (1 to 5) 618.87 634.61

* Include acknowledgements. # Include letter cards and insufficiently paid letters.

Annual Report 2018-19 129 TABLE - 25

INLAND MONEY ORDERS ISSUED DURING 2017-18 Number Value Commission Circle (in Lakh) (` in Crore) (` in Crore) Andhra Pradesh 3.90 60.43 2.6

Assam 1.13 18.59 0.72

Bihar 3.12 43.92 1.29

Chhattisgarh 1.36 20.65 0.86

Delhi 1.42 23.24 1.09

Gujarat 5.47 103.73 4.98

Haryana 1.48 19.64 0.88

Himachal Pradesh 3.59 82.36 4.04

Jammu & Kashmir 0.66 10.17 0.40

Jharkhand 1.34 17.77 0.75

Karnataka 275.73 2593.73 125.27

Kerala 397.87 890.45 43.6

Madhya Pradesh 1.54 34.63 1.62

Maharashtra 14.76 218.65 10.16

North Eastern 0.74 13.77 0.47

Orissa 1.48 29.27 1.21

Punjab 6.55 31.86 1.35

Rajasthan 13.69 129.02 6.04

Tamil Nadu 27.34 209.84 9.74

Uttar Pradesh 5.88 94.20 3.54

Uttarakhand 0.62 18.36 0.62

West Bengal 6.86 72.46 3.42

Base Post Office 0.03 3.78 0.21

Total 776.56 4740.52 224.86

130 Annual Report 2018-19 TABLE - 26

INDIAN POSTAL ORDERS SOLD DURING 2017-18

Circle Numbers (in Lakh) Value (` in Crore) Commission (` in Crore) Andhra Pradesh 2.65 0.99 0.12 Assam 3.87 0.09 0.19 Bihar 3.08 2.17 0.23 Chhatisgarh 1.24 0.44 0.04 Delhi 3.43 1.49 0.28 Gujarat 1.00 0.54 0.05 Haryana 2.12 1.22 0.11 Himachal Pradesh 5.47 1.92 0.20 Jammu & Kashmir 0.62 0.21 0.02 Jharkhand 2.11 0.58 0.06 Karnataka 7.42 4.23 0.41 Kerala 2.91 0.50 0.05 Madhya Pradesh 2.48 0.81 0.09 Maharashtra 3.66 1.56 0.15 North - East 0.48 0.45 0.05 Orissa 1.66 0.51 0.06 Punjab 4.16 1.75 0.16 Rajasthan 8.98 4.84 0.49 Tamil Nadu 2.67 1.21 0.12 Uttar Pradesh 9.34 2.93 0.25 Uttarakhand 0.99 0.31 0.04 West Bengal 2.19 1.12 0.07 Base Post Office 0.06 0.02 0.00 TOTAL 72.59 29.89 3.24

Annual Report 2018-19 131 Total 2433625 6500814 4384988 6219946 5462208 8740175 2697594 1828365 16638111 29164911 32778718 36062622 12397358 13627977 16959300 27172272 17938899 15048806 24643048 28538640 37633291 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 553588 0 0 0 0 0 0 0 (in number) Yojana Mahila Samridhi 937812 349399 522872 185510 392232 11616 17594197 192861 696315 596398 1698945 141295 371240229 Yojana Sukanya Samridhi 0 0 0 688 479895 1447 72924 4615 5673 309120 1084 3164 567590 5676 118668 15428 23916 1252616 83879 265960 129679 6220776 10533 522125 Time Time Deposits Cumulative 0 2118 0 80 26 91 36100 211 102 206 9741 286495 280 309 202 534 291 9103 417595 5119 6023 1511169 3401 Saving National Scheme 92 778 315 9692 576 12703437 302998 1275 5593 1769 2299 6609 3571 1169 63887 2067 13874 27028 10620 29229 13169 2093 8294 1125971 22046 929 7824 163853 Saving National Scheme 87 0 4 0 00 0 1332 2332 125 1303 0 0 0 0 0 0 2184 0 0 1413 44 0 3 2 22 298 4984 2039 164 392467 Fixed Deposit 8714 23100 43847 18214 0 24314 14 4340 48105 0 250118 0 15008 203779 Fund Public Provident Provident TABLE - 27 TABLE 2641 364363 461513 27727 146499 42684 230084 709642 1858500 Time Time Deposit 8123 6275 28450 50803 28591 2491512 53623 35840 119084 340319 115037 144965 Senior Senior Citizen ACCOUNTS OF SAVINGS SCHEMES AS ON 31.03.2018 SCHEMES SAVINGS ACCOUNTS OF 22250 808 351415 477270 1445311 1280300 Income Scheme Monthly 223558 58254 2432 232802 4835128 355111 12811125 Deposit 15456681 1239452 60166 1934651 194310 Recurring 117754 355389 1176804 8658119 4965363 348700 26468 594499 8272865 168330321526942 1212561 705637 1884932835655 1156498 1867922 48226 482268 406442 4745 583923075131 667267041213 853436 7519973777336 6094 3772002 164431 1628709 76419 428666 139377 9636 25277 14766 561018 90978 324718 40755 28668 36266 2499952 21143179723902 159074 7733677 4747996 330439 74787672819446 5650957 1612103 336424 29387 837291 95707 5760416 2151700 1046956 569953 392631 75062 201195 217143 Bank 11935783 4192982 470681 43592 516293 201671 12417125 10471571 411624 3557216642041 709310 1222240615883555 15309698 497685 58849 4844370 151872 59 4661691 1477277 271344 5894 2581116 144877 386 12559315 4157471 226215 22950171 18209166 4460985 Savings 199451789 121403354 15376218 1420143 18742881 2530301 402 250909 21958 202034 1 Circle Rajasthan Tamilnadu Uttar Pradesh Jharkhand Karnataka Kerala Madhya Pradesh Maharashtra North-East Orissa Punjab Uttarakhand Bengal West Telangana Base P.O. Total Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Andhra Pradesh Assam Bihar Chhatisgarh

132 Annual Report 2018-19 Total in Crore)

( ` Yojana Mahila Samriddhi Fund Public Provident Provident Yojana Sukanya Samriddhi Fixed Deposit Time Time Deposits Cumulative & 92 Saving National Scheme 87 TABLE - 28 TABLE Senior Senior Citizen Income Scheme Monthly Time Time Deposit OUTSTANDING BALANCE OF SAVINGS SCHEMES AS ON 31.03.2018 SCHEMES SAVINGS BALANCE OF OUTSTANDING Deposit Recurring 82.27 992.16 2359.83 5396.90 714.60 -28.05 1.77 0.00 462.14 258.48 0.00 10240.10 119.14 293.69 243.24 327.84 63.65 8.87 0.04 0.00 83.65 114.78 0.00 1254.89 777.50 672.85 1610.69 834.30 204.78 -7.23 3.29 0.00 229.67 229.63 0.13 4555.60 -953.85 55.57 632.00 15.12 470.57 -7.74 0.00 0.00 466.58 79.20 0.00 757.45 -134.53 4704.46 2323.92 5562.98 4428.06 210.57 2.23 -0.01 3039.21 4066.15 0.00 24203.05 7779.11 5576.144962.11 4124.07 4361.22 9911.40 8268.94 4012.00 7253.94 243.39 216.49 1161.00 -0.04 0.00 1.21 3111.83 -0.06 3898.05 635.12 0.00 992.29 38655.95 0.00 27852.24 3215.65 2934.662238.59 3705.70 4189.67 6009.71 4593.53 3292.97 9431.222343.67 231.22 2303.91 4007.035650.64 75.54 -1.413195.06 3175.71 5048.763304.38 -1.25 3264.82 3592.614008.59 0.28 1960.33 1169.08 5791.312639.97 2625.98 628.22 3723.04 4468.80 0.442554.51 3484.34 1046.56 60.35 3418.52 2237.01 11612.605628.07 7142.34 5235.58 8103.52 1994.87 721.392469.89 1218.87 5863.82 959.29 -2.54 2275.44 -5.54 0.00 2011.91 914.94 1890.85 3782.31 3161.387260.63 2.32 31628.08 9093.34 -43.82 0.00 2320.151016.67 -0.98 271.43 186.84 13446.14 1755.60 4622.55 1176.40 0.761363.22 4302.50 1001.49 2784.75 1310.54 0.00 -0.25 26719.65 1.19 -1.59 6029.31 -23.75 2338.48 412.36 44.072350.91 -95.07 25972.51 2706.84 0.09 681.14 657.09 0.00 5120.38 0.00 1035.69 -22.55 2906.79 12.51 1110.79 -0.13 690.88 1761.96 1503.80 4.24 0.00 1103.61 844.36 163.86 0.00 765.83 1834.79 17723.46 513.32 0.01 -0.12 0.51 2725.90 4683.47 488.18 0.00 7662.84 235.83 0.87 5.09 575.17 34.93 19586.43 928.04 0.00 593.81 0.00 0.00 -0.01 789.17 0.00 -28.63 24519.69 0.10 14735.02 -3.50 7447.32 739.38 413.86 32087.22 1998.55 0.34 0.01 -0.01 0.00 1193.87 0.00 0.00 8707.86 10270.28 42695.69 16780.88 0.00 253.59 94.89 0.00 0.00 12825.67 60816.25 516.31 715.15 152.36 918.36 0.00 0.28 8012.83 4535.72 0.00 11799.59 11732.51 12249.61 12490.67 16387.60 1677.87 97.97 -1.97 -1.87 2396.11 5200.56 0.00 62229.06 12700.25 5807.78 18243.71 45767.67 5629.56 -164.85 5.78 22.78 862.94 3934.41 0.00 92810.04 86304.97 92322.97 99289.07 181688.06 41717.69 3098.74 -38.38 19.76 22904.84 69985.60 1.51 597294.84 Bank Savings Circle Andhra Pradesh Assam Bihar Chhatisgarh Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Jharkhand Karnataka Kerala Madhya Pradesh Maharashtra North-East Orissa Punjab Rajasthan Tamilnadu Uttar Pradesh Uttarakhand Bengal West Telangana Base P.O. Total

Annual Report 2018-19 133 554 5064 2919 2723 4012 1699 2792 8215 8280 3870 10311 253 471 204 375131 2693 453 (in number) 1286 12870 83 Total Post Office Total 8625 459 9084 2513 210 1495 2318 2661 5280 531 5811 3417 11584 10283 1855 12138 15747 1924 17671 7643 8167 781 8948 2579 2666 2329 7308 7940 1137 9077 1432 9304 2187 2836 2898 289 3187 7260 7473 807 4968 15112 45 8024 13 49 3387 3736 276 48 114 122 103 151 358 Total 7979 3338 1406 26 2808 28 4855 113 14846 266 7643 7521 2579 2476 23297308 2316 7157 1432 9304 8946 2187 2139 7260 7146 2836 4968 15112 45 8024 13 49 3387 48 114 122 103 151 358 78 69 147 78 69 147 7979 7521 7146 2476 8951 27 8978 89512316 277157 8978 9679 632 14062958 26 7779 37 172 2995 7951 2958 7779 37 172 2995 7951 3190 8624 270 10398946 3460 9663 8749 146 8895 8749 146 8895 9707 783 10490 2139 6949 59 7008 6950 59 7009 7615 600 14846 266 10557 97 10654 10557 97 10654 Gramin Dak Sewak Post Office -- - - 0 0 3338 - - 0 3212 343 3555 3212 343 3555- 4181- - 883 - 0 0 - - 0 -- -- - 0 - 0 0 - - 0 3085 15 3100 3085 15 3100 - - 0 - - 0 - - 0 - - 0 2310 12 2322 2310 12 2322 - - 0 1 - 1 Sub Post Office Branch Post Office 407 465 770 351 - - 0 2808 28 1305 - - 0 1020 - -1333 0 - - 0 1060 1509 2834 - - 0 1206 TABLE - 29 TABLE 119 470 414 540 150 340 - - 0 867 1712 541 Total 5 402 89 178 267 90 261 646 190 197 197 394 845 332 438 425 418 843 - - 0 4855 113 1027 1189 2216 606 398 227 625 258 807 490 179 327 506 2740 1337 1497 1536 958 637 1595 2155 311 208 383 1028 141 331 184 381 583 390 395 809 1654 416 748 250 340 1404 90 645 646 626 1272 646 659 965327 492 650 1457 977 969 665 327 506 693 1171 665 197 423 384 DISTRIBUTION OF RURAL AND URBAN POST OFFICES AS ON 31.03.2018 OFFICES AND URBAN POST RURAL DISTRIBUTION OF Departmental Post Office 59 953 36 9 9 89 169 9 9 190 19 19 398 16 16 179 60 61 1026 1129 4693 47 94 727 1336 559 128647 728 47 605 783 939 1722 783 986 1769 72 72 901 1586 2487 901 1658 2559 50 54 10 310 11 32 0 12 11 0 33 123 33 0 15 5 0 180 134 348 58 130 104 48 581 232 43 452 52 0 845 220 351 43 0 4520 35 2321 22 35 1 233 222 332 34 00 13 13 0 18 793 811 12302 12443 24745 12320 13236 25556 1 0 1 127561 2413 129974 127562 2413 129975 139882 15649 155531 Head Post Office Sub Post Office Rural Urban Total Rural Urban Total Rural Urban Total Rural Urban Total Rural Urban Total Rural Urban Total Rural Urban Total Andhra Pradesh Assam Bihar Chhatisgarh Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Jharkhand Karnataka Kerala Madhya Pradesh Maharashtra North - East Orissa Punjab Rajasthan Nadu Tamil Telangana Uttar Pradesh Uttarakhand Bengal West Total Circle

134 Annual Report 2018-19 TABLE- 30

CLASSIFIED FUNCTION-WISE DISTRIBUTION OF POST OFFICES AS ON 31.3.2018 (in number) Post Office Post Office Total Post Night Post Delivery Circle with full range without Office Offices Post Offices of services delivery Andhra Pradesh 10490 23 9984 506 9984 Assam 4012 1 624 120 3891 Bihar 9084 6 1058 239 8845 Chhatisgarh 3187 2 349 87 3100 Delhi 554 7 407 312 242 Gujarat 8948 9 6586 284 8652 Haryana 2693 2 312 194 2499 Himachal Pradesh 2792 0 2753 39 2753 Jammu & Kashmir 1699 1 267 78 1627 Jharkhand 3460 2 463 104 2995 Karnataka 9663 1 7686 533 9130 Kerala 5064 6 4802 262 4802 Madhya Pradesh 8280 5 8280 297 7983 Maharashtra 12870 8 8762 664 12204 North - East 2919 1 498 41 2875 Orissa 8215 4 1206 292 7923 Punjab 3870 4 548 229 3641 Rajasthan 10311 5 9964 347 9964 Tamilnadu 12138 15 12138 1298 10840 Telangana 5811 8 843 226 5585 Uttar Pradesh 17671 12 2559 1069 16602 Uttarakhand 2723 0 2723 104 2619 West Bengal 9077 6 1132 865 8212 Total 155531 128 83944 8190 146968

Annual Report 2018-19 135 TABLE- 31

PANCHAYAT SANCHAR SEWA KENDRAS, FRANCHISE OUTLET AND MUKHYA DAK GHAR AS ON 31.03.2018 (in number) Panchayat Mukhya Dak Ghar (MDG) Franchise Circle Sanchar Sewa Outlet Rural Urban Total Kendra Andhra Pradesh 12 91 1 4 5 Assam 23 19 2 18 20 Bihar 647 149 4 12 16 Chhattisgarh 2 23 0 9 9 Delhi 0 194 0 0 0 Gujarat 4 44 1 41 42 Haryana 25 86 0 10 10 Himachal Pradesh 40 14 0 0 0 Jammu & Kashmir 20 21 1 10 11 Jharkhand 79 444 0 13 13 Karnataka 4 26 0 45 45 Kerala 0 0 43 47 90 Madhya Pradesh 102 82 0 23 23 Maharashtra 59 137 3 54 57 North Eastern 18 46 2 14 16 Orissa 86 99 1 34 35 Punjab 3 58 0 6 6 Rajasthan 3 70 1 11 12 Tamil Nadu 20 100 4 23 27 Telangana 4 54 0 1 1 Uttar Pradesh 722 274 2 26 28 Uttarkhand 33 62 0 8 8 West Bengal 6 38 6 32 38 Total 1912 2131 71 441 512

136 Annual Report 2018-19 TABLE - 32

LETTER BOX, POST BOX AND POST BAG AS ON 31.03.2018 (in number) Letter Box Post Box Post Bag Post Box cum Circle rented to rented to Bags rented Urban Rural Total public public to public Andhra Pradesh 4233 24846 29079 533 54 1 Assam 1123 11370 12493 814 5 0 Bihar 3111 19472 22583 876 81 255 Chhattisgarh 2991 12219 15210 127 2 0 Delhi 1115 61 1176 495 20 7 Gujarat 4381 19764 24145 4592 71 186 Haryana 1250 5403 6653 378 0 0 Himachal Pradesh 685 5822 6507 207 2 0 Jammu & Kashmir 580 3755 4335 1717 96 0 Jharkhand 1028 8533 9561 301 2 0 Karnataka 5922 23951 29873 6166 39 60 Kerala 3463 11315 14778 4728 263 139 Madhya Pradesh 4287 34122 38409 442 116 2 Maharashtra 8242 36468 44710 6404 211 82 North - East 1098 4565 5663 3438 7 0 Orissa 2491 16909 19400 91 0 0 Punjab 2705 12044 14749 663 2 4 Rajasthan 3613 23690 27303 1360 30 0 Tamil Nadu 9427 30587 40014 3903 497 41 Telangana 2699 11580 14279 366 81 88 Uttar Pradesh 6785 45224 52009 699 18 31 Uttarakhand 1794 9689 11483 442 26 14 West Bengal 4416 22615 27031 4459 181 31 Total 77439 394004 471443 43201 1804 941

Annual Report 2018-19 137 TABLE - 33

POSTAL AND RAILWAY MAIL SERVICE FUNCTIONAL UNITS AS ON 31.03.2018 (in number) Railway Railway Railway Postal Circle Mail Mail Postal Mail Circle Store Stamp Service Service Divisions Service Depots Depots Sorting Record Divisions Offices Offices Andhra Pradesh 28 4 3 0 14 15 Assam 9 2 1 1 11 13 Bihar 22 4 2 1 17 17 Chhatisgarh 5 1 1 0 4 4 Delhi 6 3 1 1 9 3 Gujarat 26 3 3 1 19 19 Haryana 9 2 1 0 12 12 Himachal Pradesh 9 1 1 0 8 6 Jammu & Kashmir 6 1 1 1 2 2 Jharkhand 7 2 1 0 10 10 Karnataka 31 3 3 1 28 25 Kerala 24 3 3 1 25 21 Madhya Pradesh 20 3 1 1 10 11 Maharashtra 41 7 4 1 47 33 North Eastern 7 0 1 0 0 0 Orissa 18 3 2 1 19 20 Punjab 13 2 1 1 9 10 Rajasthan 24 3 3 1 16 18 Tamil Nadu 45 6 5 1 42 37 Telangana 16 2 1 1 13 9 Uttar Pradesh 44 7 4 2 41 37 Uttarkhand 7 1 1 0 3 3 West Bengal 29 6 2 1 26 26 Total 446 69 46 17 385 351

138 Annual Report 2018-19 30 191 615 1379 1358 1339 1429 1291 4709 3821 6583 16690 Total (in number) 17 75 17937 months Over 12 Over 8 0 12 16 7 3109 35 4 12 2 3030 22 2 3555 102 41 5848 107 9 8604 6 - 12 months 31 3 0 1502 91 51 0 0 121 334 102 325 494 322 227 200 42 20 707 621 645 348 23 0 Pending Complaints 1488 525 3 - 6 months 248 10 0 0 258 153 38 0 0 564 1131 23 0 0 1154 5211 1282 55 42 0 1468 1260 69 3844 305 30 3 4182 1824 31 0 0 1855 1330 1254 35 2 0 3304 1848 6212 months Below 3 8454 155011 106180 TABLE - 34 TABLE 212 182 21 4 3 2 6610 5271 578 9069 36105 34726 112028 544681 527991 16462 189 8645 34133 72637 73175 72021 77070 81603 79748 12506 12939 12681 10641 11783 11592 71042 72093 70802 94161 96482 92927 Received Total Settled COMPLAINTS RECEIVED, SETTLED AND PENDING DURING 2017-18 COMPLAINTS RECEIVED, SETTLED 66 146 538 433 226 6384 424 1142 4119 164928 169047 164338 4447 1972 2003 28332 30335 28833 2088 32355 34443 33085 9186 287659 296845 292663 5987 98219 104206 101097 2965 4533 2540 542141 1497 57186 58683 55653 2756 260 2992 109036 7277 203914 211191 202587 8166 9581 37834 47415 33216 9580 3026 1407 186 14199 1997 44070 46067 44638 1051 2321 2687 158907 161594 30557 75170 105727 101906 19241 106634 125875 107938 15849 114458 2333750 2448208 2343540 91757 8459 3114 1338 104668 Balance Opening Circle Andhra Pradesh Assam Bihar Chhattisgarh Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Jharkhand Karnataka Kerala Madhya Pradesh Maharashtra North-East Orissa Punjab Rajasthan Tamilnadu Telangana Uttar Pradesh Uttarankhand West Bengal West Army Postal Service Total

Annual Report 2018-19 139 TABLE - 35

PHILATELY STATISTICS DURING 2016-17 AND 2017-18 (in number) Item 2016-17 2017-18

Philatelic Bureaux 86 86

Philatelic Counters 1030 1030

Commemorative stamps released 153 183

First Day Covers released 46 50

140 Annual Report 2018-19 TABLE-36

COUNTRIES COVERED UNDER INTERNATIONAL SPEED POST SERVICE as on 31.03.2018 1 Afghanistan 39 Iran 2 Argentina 40 Ireland 3 Australia 41 Israel 4 Austria 42 Italy 5 Bahrain 43 Japan 6 44 Jordan 7 Barbados 45 Kenya 8 Belarus 46 Korea (Republic) 9 Belgium 47 Kuwait 10 Bermuda 48 Latvia 11 Bhutan 49 Luxembourg 12 Botswana 50 Macao 13 Brunei Darussalam 51 Malawi 14 Bulgaria 52 Malaysia 15 Cambodia 53 Maldives 16 Canada 54 Mauritius 17 Cape Verde 55 Mexico 18 Cayman Islands 56 Mongolia 19 China (People’s Republic) 57 Morocco 20 Cuba 58 Namibia 21 Cyprus 59 Nauru 22 Denmark 60 23 Egypt 61 Netherlands 24 El Salvador 62 New Zealand 25 Eritrea 63 Niger 26 Estonia 64 Norway 27 Ethiopia 65 Oman 28 Fiji 66 Pakistan 29 Finland 67 Panama 30 France 68 Papua New Guinea 31 Georgia 69 Philippines 32 Germany 70 Poland 33 Ghana 71 34 Greece 72 Qatar 35 Hong Kong 73 Romania 36 Hungary 74 Russian Federation 37 Iceland 75 Saudi Arabia 38 Indonesia 76 Senegal

Annual Report 2018-19 141 COUNTRIES COVERED UNDER INTERNATIONAL SPEED POST SERVICE as on 31.03.2018 77 Singapore 86 Thailand 78 South Africa 87 Tunisia 79 Spain 88 Turkey 80 Sri Lanka 89 Uganda 81 Sudan 90 Ukraine 82 Sweden 91 United Arab Emirates United Kingdom (United Kingdom of 83 Switzerland 92 Great Britain and Northern Ireland) 84 Taiwan 93 United States of America 85 Tanzania 94 Vietnam

FOR DOCUMENTS ONLY 1 Democratic Republic of Congo (Zaire) 2 Guyana 3 Iraq 4 Nigeria 5 Rwanda 6 Yemen

142 Annual Report 2018-19 TABLE 37

List of Heritage Buildings S.No Name of Heritage Building Name of the Circle 1 Patna GPO 2 Bhagalpur HPO Bihar 3 P T C Darbhanga 4 New Delhi GPO Delhi 5 Delhi GPO 6 Mandi HPO 7 Chhotta Shimla PO 8 Shimla GPO Himachal Pradesh 9 Ambedkar Chowk PO 10 Kasauli P O 11 Mumbai GPO 12 Nagpur GPO 13 Director of Accounts (Postal) Nagpur Maharashtra 14 Pune GPO 15 Panaji HPO 16 Amritsar HPO Punjab 17 Circle Office, Trivandrum Kerala 18 Postal Training Centre, Mysore 19 Divisional Office Bellary Karnataka 20 Circle Office, Bangalore 21 Varanasi City PO 22 Varanasi HPO 23 Lucknow GPO Uttar Pradesh 24 Circle Office Lucknow 25 Agra HPO 26 Chennai GPO 27 Udhagamandalam HPO Tamil Nadu 28 Nagapattinam HPO 29 Return Letter Office Kolkata 30 Darjeeling HPO 31 Cooch Behar PO 32 Kolkata GPO West Bengal 33 Baruipur HPO 34 Behrampur HPO 35 Alipore HPO 36 Diamond Harbour HPO

Annual Report 2018-19 143 6 3 3 9 0 0 7 5 1 84 16 96 12 14 14 98 47 71 24 54 21 67 29 44 23 29 72 43 77 140 100 109 100 120 216 1754 4 3 46 49 12 26 45 23 35 80 10 12 21 882 541 971 743 201 359 383 361 149 290 796 454 647 300 2254 1705 1246 1271 1041 1388 1386 2059 19793 TOTAL Rented building buildings Rent-free 8 0 3 6 7 30 22 23 10 13 21 16 35 68 83 85 45 10 51 295 359 144 225 380 194 258 422 267 129 186 169 258 159 175 324 4480 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 1 0 0 4 0 0 0 2 0 0 0 0 0 0 0 0 0 0 9 1 0 0 0 0 0 0 0 0 0 2 0 2 0 0 6 9 5 0 0 0 0 36 Rent-Free buildings Rent-Free 6 9 16 96 97 47 67 29 67 216 8 84 0 138 0 1 100 0 0 12 0 14 0 0 3 0 3 0 14 0 8 100 1 6 71 1 24 1 54 3 21 0 0 0 0 0 3 0 42 1 23 0 5 0 100 0 5 0 23 0 0 43 7 73 1 0 1 15 77 1713 21 110 TABLE 38 TABLE 0 0 0 0 0 0 0 0 8 8 0 6 5 0 0 7 4 3 0 9 0 0 32 26 12 15 40 21 17 18 21 13 12 26 43 346 only. Rented buildings 7 46 49 26 856 734 374 356 635 1657 DEPARTMENTAL AND RENTAL BUILDINGS AS ON 31.03.2018 BUILDINGS AND RENTAL DEPARTMENTAL 0 21 5 2214 1 0 5 528 0 0 12 0 0 45 0 23 2 35 1 80 3 3 1210 6 1257 1 200 0 341 5 1 0 4 0 3 5 142 2 285 0 7 775 0 12 0 441 1 0 300 3 1353 3 2015 73 956 12 10 1020 38 1358 0 7 0 1 7 0 0 0 0 0 0 0 7 1 4 1 2 1 7 0 0 2 2 0 0 2 0 8 0 5 1 11 1 15 10 10 114 187 19370 Departmental buildings 7 8 0 6 30 22 23 10 13 19 15 33 66 77 77 43 10 51 283 343 138 145 361 190 251 405 255 122 177 161 210 148 310 167 4179 Postal Railway Mail Service units Other Postal Railway Mail Service units Other Postal Railway Mail Service units Other Deptt. Pondicherry Tamil Nadu Tamil Rajasthan Chandigarh Punjab Orissa Tripura Arunachal Pradesh Nagaland Manipur Mizoram Meghalaya Goa Maharashtra Madhya Pradesh Kerala including Lakshadweep Karnataka Jammu & Kashmir Jharkhand Himachal Pradesh Haryana Diu(U/T) Daman & Dadra Nagar Haveli (UT) 3 Gujarat Note: (i) In case 2 or more offices are functioning in a common building, it is treated as ‘one number of building’ All the administrative Offices and other offices like CO/RO/DAP/PSD/CSD & MMS Units than Post Offices/RMS shown under “Other Units” (ii) Delhi TOTAL Chhattisgarh A&N Islands Bihar Sikkim Assam West Bengal West Telangana Uttarakhand Uttar Pradesh Circle Andhra Pradesh

144 Annual Report 2018-19