RESEARCH ARTICLE Hong Kong Hospital Authority resource efficiency evaluation: Via a novel DEA- Malmquist model and Tobit regression model Hainan Guo1, Yang Zhao2,3*, Tie Niu4, Kwok-Leung Tsui2,3 1 Research Institute of Business Analytics & Supply Chain Management, College of Management, Shenzhen University, Shenzhen, China, 2 Department of Systems Engineering and Engineering Management, City University of Hong Kong, Kowloon, Hong Kong, 3 Centre for Systems Informatics Engineering, City University of Hong Kong, Kowloon, Hong Kong, 4 Information Center, Hospital Affiliated with Dalian Medical University, a1111111111 Liaoning, China a1111111111 a1111111111 *
[email protected] a1111111111 a1111111111 Abstract The Hospital Authority (HA) is a statutory body managing all the public hospitals and insti- tutes in Hong Kong (HK). In recent decades, Hong Kong Hospital Authority (HKHA) has OPEN ACCESS been making efforts to improve the healthcare services, but there still exist some problems Citation: Guo H, Zhao Y, Niu T, Tsui K-L (2017) like unfair resource allocation and poor management, as reported by the Hong Kong medi- Hong Kong Hospital Authority resource efficiency evaluation: Via a novel DEA-Malmquist model and cal legislative committee. One critical consequence of these problems is low healthcare effi- Tobit regression model. PLoS ONE 12(9): ciency of hospitals, leading to low satisfaction among patients. Moreover, HKHA also e0184211. https://doi.org/10.1371/journal. suffers from the conflict between limited resource and growing demand. An effective evalua- pone.0184211 tion of HA is important for resource planning and healthcare decision making. In this paper, Editor: Yong-Hong Kuo, University of Hong Kong, we propose a two-phase method to evaluate HA efficiency for reducing healthcare expendi- HONG KONG ture and improving healthcare service.