Signposting Directory for Pharmacies NHS ENGLAND South
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Signposting Directory for Pharmacies NHS ENGLAND South (South Central) NHS England cannot be held liable for changes to contact details of third parties, or changes to websites, weblinks and email addresses. KEY CONTACT DETAILS FOR YOUR LOCALITY: Reference to these contact details is made elsewhere in this document. BaNES and Wiltshire pharmacies: Gina Bryant, Primary Care Team, NHS England, Bewley House, Marshfield Road, Chippenham, Wiltshire, SN15 1JW [email protected] Tel: 0113 8251509 Fax: 01249 463058 Team email address: [email protected] Gloucestershire and Swindon pharmacies: Sharon Hodges, Primary Care Team, NHS England, Sanger House, 5220 Valiant Court, Brockworth Business Park, Brockworth, Gloucester, GL3 4FE [email protected] Tel: 0113 8253512 Fax: 0300 421 1853 Team email address: [email protected] Key websites: Avon LPC http://psnc.org.uk/avon-lpc/ Gloucestershire LPC http://psnc.org.uk/gloucestershire-lpc/ Swindon and Wiltshire LPC http://psnc.org.uk/swindon-and-wiltshire-lpc/ NHS England Pharmacy Policies http://www.england.nhs.uk/pharmacy/ NHS Business Services Authority http://www.nhsbsa.nhs.uk/ NHS Prescription Services http://www.nhsbsa.nhs.uk/PrescriptionServices.aspx PSNC http://psnc.org.uk/ NHS Choices http://www.nhs.uk/Pages/HomePage.aspx (then “Services near you”) 1 2 PHARMACY OPERATIONAL MANAGEMENT INFORMATION PHARMACY HOURS 100 Hour Monitoring A new process is under development, to be agreed with the LPC. Please continue to use the existing reporting procedures until notified otherwise. NOTIFICATION OF AD-HOC CLOSURES (UNPLANNED CLOSURES AND EXCEPTION REPORTING) If you need to close the pharmacy, open later than usual or open without a pharmacist present, use the following procedures: BaNES, Gloucestershire, Swindon and Wiltshire Pharmacies Email NHS Shared Business Services on [email protected] , requesting the form for “Notification of unplanned temporary suspension of services”. Alternatively the form can be downloaded from http://www.england.nhs.uk/pharm-open- hrs/ . Submit the completed form by 12 noon the next day to NHS Shared Business Services on [email protected] or fax to 0300 421 1886 Please note that closures should only be considered in exceptional circumstances and following every effort to obtain full pharmacist cover. 3 COMMUNITY PHARMACY ASSURANCE FRAMEWORK (CPAF) Below is a link to the NHS England internet pages with the monitoring documentation that NHS England South (South Central) uses. The 2013/14 CPAFs have been submitted, and you will be notified when the next one is required. http://www.england.nhs.uk/monitoring/ CPAF provides an assurance framework for the Community Pharmacy Contract. It covers matters that can be self-assessed, and apart from random verification purposes avoids the need for these matters to be covered during visits. You may find it helpful to refer to the Contract Workbook published by the Pharmaceutical Services Negotiating Committee (PSNC), when completing the questionnaire. The PSNC provides information about the CPAF on these pages: http://psnc.org.uk/?s=CPAF&post_type=all For the criteria used to monitor compliance please see the “Procedure for monitoring compliance with the terms of service for pharmacy and dispensing appliance contractors” : http://www.england.nhs.uk/wp-content/uploads/2013/07/proc-mon-comp-pharm-con-ts.pdf PHARM OUTCOMES A web-based system which helps community pharmacies provide services more effectively and makes it easier for commissioners to audit and manage these services. https://www.pharmoutcomes.org/pharmoutcomes/ The PSNC provides information about PharmOutcomes on these pages: http://psnc.org.uk/services-commissioning/pharmoutcomes 4 COMPLAINTS: ANNUAL RETURNS Under the provisions of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 pharmacy contractors are required to make arrangements for the handling and consideration of complaints. As part of the requirements an ‘annual report’ about complaints must be published, made available to anyone who requests it, and be sent to NHS England South (South Central). You should send your report to the NHS England Contact details for your locality Complaints Procedures. The PSNC publishes details of the responsibilities of pharmacies here: http://psnc.org.uk/wp-content/uploads/2013/09/PSNC-Briefing-091.13-NHS-Complaints-Procedure.pdf OPENING HOURS AND SEASONAL ROTAS The terms of service requirements for opening hours are set out in Schedules to the 2013 Regulations: • Paragraphs 23 to 27, Schedule 4 for pharmacy contractors. • Paragraphs 13 to 17, Schedule 5 for DACs. If a contractor wishes to change its core opening hours it must apply to the NHS England office in whose area the premises are located. However if it wishes to change the supplementary opening hours then it may notify the AT of the change and give at least three months’ notice. NHS England has discretion to allow the change in supplementary opening hours to take place within the three-month notice period. Where there is a clear benefit to patients then changes to supplementary opening hours will be allowed to take place as quickly as is possible, e.g. a pharmacy wishes to extend its supplementary opening hours. Use the following forms, which can be found on this website http://www.england.nhs.uk/pharm-open-hrs/ to give notice of or make changes to opening hours Annex 2 – template – notification of bank and public holiday opening hours V1 – NHS England Annex 3 – template – change of core opening hours V2 – NHS England Annex 5 – template – change of supplementary opening hours V1 – NHS England Annex 6 – template – unplanned temporary suspension of services V2 – NHS England Seasonal adjustments to opening hours (Christmas/New Year, Easter) will be finalised by your local NHS England office. 5 Information from the PSNC about notifying NHS England of your service hours during the Christmas/New Year period can be found here: http://psnc.org.uk/our-news/reminder-notification-of-opening-hours-to-nhs-england-area-teams-2/ Further information and guidance on opening hours’ regulations can be found at http://psnc.org.uk/pharmacy-contract-funding/the- pharmacy-contract/pharmacy-regulation/opening-hours/. Your Local Pharmaceutical Committee will also be able to advise you. CERTIFICATES OF CONFORMITY / ANALYSIS Applies to all Pharmacies in BANES, Gloucestershire, Swindon and Wiltshire. Please ensure that all Certificates of Conformity (CoCs) and Certificates of Analysis (CoAs) are sent to the Primary Care Team, NHS England South (South Central), Sanger House, Unit 5220, Valiant Court, Gloucester Business Park, Brockworth, Gloucester. GL3 4FE Certificates should be correctly endorsed and anonymised so that all patient identifiable information is redacted. QUARTERLY MUR AND NMS RETURNS Pharmacy contractors must be able to provide a summary of their MURs conducted on a quarterly basis to their NHS England South (South Central) local office. This data is used to demonstrate the activity and value of the MUR service. The dataset is defined and can be found on the PSNC website at: http://psnc.org.uk/services-commissioning/advanced-services/murs/mur-record-keeping-and-data-requirements/ For full MUR service specification please refer to:- http://psnc.org.uk/services-commissioning/advanced-services/murs/ Your local NHS England office contact is your contact for returns of MURs and for any further details. Conducting The local NHS England MUR Policy can be seen here Medicines Use Reviews.docx and at Appendix 1 6 INFORMATION GOVERNANCE Community pharmacies must provide information governance assurances to the NHS annually. This must be done by completing an online NHS Information Governance Toolkit (IGT). Please note that the requirements change annually. Further advice can be obtained from the PSNC website on http://psnc.org.uk/contract-it/pharmacy-it/information-governance/ The information governance toolkit can be found here: https://nww.igt.hscic.gov.uk/ CONTROLLED DRUGS Name and address Contact number CD Accountable Officer Julie McCann Phone: 0113 825 3499 Sanger House, 5220 Valiant Court, Brockworth Business Park, Brockworth, Gloucester, GL3 4FE Safe haven fax: 0300 421 1853 Email the team on: [email protected] PSNC Controlled Drugs http://psnc.org.uk/dispensing-supply/dispensing-controlled- advice drugs/ or Google: PSNC controlled drugs Guidance on CD discrepancies and guidance on destruction of Controlled Drugs can be found on this PSNC website page: http://psnc.org.uk/swindon-and-wiltshire-lpc/useful-information-for-pharmacies/resources-links/ Controlled Drug Disposal via the clinical waste contract: If Water Authorities prohibit disposal of Controlled Drugs in the waste water, then the CDs must be destroyed using CD destruction kits. After destruction has been completed, the resulting waste can be disposed as part of the regular normal NHS hazardous waste collections. If in doubt contact your clinical waste service provider (see NHS Clinical Waste: Service providers and contact numbers). 7 Methadone rinsings: When requesting permission to dispose of methadone rinsings into the waste water system each pharmacy is responsible for contacting the correct water authority. Below are contact details for some water authorities that cover the area of Bath, Gloucestershire, Swindon and Wiltshire. Up-to-date contact details can be found on the website operated by your Water Authority Wessex Water, Claverton