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Suruhanjaya Penerbangan Malaysia 2016 Laporan Tahunan Isi Kandungan

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Suruhanjaya Penerbangan Malaysia 2016 Laporan Tahunan Isi Kandungan Suruhanjaya Penerbangan Malaysia 2016 Laporan Tahunan Isi Kandungan 2 4 5 6 Pencapaian Utama Siapakah Kami Fungsi-fungsi Misi dan untuk MAVCOM Kami Nilai-nilai Kami 7 8 12 17 Logo Kami Perutusan Pengerusi Anggota Jawatankuasa Eksekutif Kami Suruhanjaya 19 22 32 55 Pengurusan Ulasan Operasi Penyata Indeks Kanan oleh Ketua Kewangan Pegawai Operasi 02 03 PENCAPAIAN UTAMA Setakat 31 Disember 2016, Suruhanjaya telah: UNTUK MAVCOM Menerima 1,428 aduan Berjaya menguruskan dan menyelesaikan 90 peratus aduan ini 75 peratus keputusan menyokong pengguna 18 Julai 2016 Pelancaran Kod 1 Mac 2016 Pelindungan Pengguna Penguatkuasaan Akta Penerbangan Malaysia Suruhanjaya Penerbangan 5 Mei 2016 2016 (MACPC), yang 26 Ogos 2016 Malaysia 2015 apabila Pelancaran Sistem merangkumi tahap Menasihati para MAVCOM ditubuhkan Pengurusan Aduan 13 Jun 2016 perkhidmatan minimum penumpang Rayani Air secara rasmi. (CMS), satu portal aduan Menarik balik Lesen dan piawaian untuk untuk mendapatkan dalam talian untuk Perkhidmatan Udara pembekal perkhidmatan pemulangan tambang 20 Disember 2016 YBhg. Jeneral Tan Sri pengguna pengangkutan (ASL) milik Rayani Air. penerbangan dan mereka yang telah 11 Oktober 2016 Menarik semula permit Dato’ Sri Abdullah bin udara yang boleh memastikan hak dikenakan ke atas kad Pelancaran video ‘Ketahui ASP Eaglexpress kerana Ahmad TUDM (Bersara) digunakan melalui laman pengguna dilindungi di kredit berikutan Hak Anda Sebelum tidak mematuhi syarat dilantik menjadi Pengerusi web MAVCOM bawah undang-undang penggantungan ASL Penerbangan’ di laman yang dikenakan oleh Eksekutif. www.mavcom.my. negara. Rayani Air. web MAVCOM. Suruhanjaya. 25 April 2016 9 Mei 2016 1 Julai 2016 25 Julai 2016 1 September 2016 31 Oktober 2016 Penghentian sementara Melaksanakan satu Peraturan-Peraturan Melancarkan penyiasatan Pemberian ASL kepada Pengumuman pindaan bagi semua permohonan tinjauan pengguna untuk Suruhanjaya ke atas Suasa Airlines Malindo Airways. kepada Caj baru untuk Lesen menentukan tahap Penerbangan Malaysia dan membuat laporan Perkhidmatan Pengendali Darat (GHL). kesedaran pengguna (Caj Perkhidmatan polis ke atas Monspace 17 September 2016 Penumpang (PSC). terhadap hak penumpang Penerbangan) 2016 Sky Airlines. Pemberian ASL kepada dan tahap kepuasan dikuatkuasakan. Firefly. umum terhadap perkhidmatan 1 Oktober 2016 penerbangan yang Pemberian ASL kepada disediakan di Malaysia. AirAsia, AirAsia X dan MASwings. Setakat 31 Disember 2016, Suruhanjaya telah meluluskan sejumlah: 5 Lesen Perkhidmatan Udara (di mana dua dilampirkan dengan syarat-syarat kewangan tambahan) 14 Permit Perkhidmatan Udara (di mana empat dilampirkan dengan syarat-syarat kewangan tambahan) 1 Lesen Pengendali Darat 1 Lesen Pengendali Aerodrom 74 Pemberian Hak Trafik Udara Antarabangsa kepada syarikat penerbangan Malaysia 30 Pemberian Hak Trafik Udara Domestik kepada syarikat penerbangan Malaysia 04 SIAPAKAH KAMI Suruhanjaya Penerbangan Malaysia merupakan sebuah badan bebas yang ditubuhkan di bawah Akta Suruhanjaya Penerbangan Malaysia 2015 [Akta 771]. Sejurus penubuhan MAVCOM pada 1 Mac 2016, kawalan selia aspek ekonomi industri penerbangan awam Malaysia dan perlindungan hak-hak pengguna penerbangan diletakkan di bawah bidang kuasa Suruhanjaya. Sebelum penubuhan MAVCOM, aspek ekonomi dikendalikan oleh Kementerian Pengangkutan Malaysia (MoT) dan Jabatan Penerbangan Awam Malaysia (DCA). Melalui Akta 771, Suruhanjaya diberikan kuasa untuk membuat keputusan secara bebas. Ia juga berfungsi sebagai penasihat bebas kepada MoT berhubung perihal ekonomi yang berkaitan dengan industri penerbangan awam. Peranan MAVCOM adalah berbeza daripada peranan MoT dan DCA. MoT bertanggungjawab untuk menggubal dasar utama serta mengendalikan hubungan antara kerajaan dengan kerajaan lain yang termasuklah untuk menerajui rundingan dua hala atau pelbagai hala berhubung hak trafik udara, manakala DCA pula akan terus mengawal selia aspek teknikal dan keselamatan industri penerbangan awam di Malaysia. Perbezaan peranan ini dijelaskan melalui jadual berikut: Suruhanjaya Penerbangan Kementerian Pengangkutan Jabatan Penerbangan Malaysia (MAVCOM) Malaysia (MoT) Awam (DCA) Pengawal selia ekonomi, menyelia perkara komersial dan ekonomi Penggubal dasar utama Pengawal selia teknikal, Perlindungan dan bantuan bagi industri penerbangan keselamatan, penyelenggaraan kepada pengguna di Malaysia dan keselamatan Penasihat bebas kepada MoT Rundingan dua hala di Jabatan di bawah MoT berkenaan hal-hal ekonomi antara kerajaan berkaitan dengan penerbangan awam Ekonomi dan hak pengguna Teknikal Pengawal selia industri 05 FUNGSI-FUNGSI KAMI Fungsi MAVCOM seperti yang termaktub di dalam Memantau pengagihan slot untuk Akta 771 adalah meliputi tetapi tidak terhad pembekal-pembekal perkhidmatan kepada yang berikut: pengangkutan udara MAVCOM bertanggungjawab untuk memantau Penasihat kepada Menteri Pengangkutan di dan menyelia proses penguntukan slot. atas sebarang perkara yang berkaitan dengan penerbangan awam daripada perspektif Mentadbir dan menguruskan obligasi ekonomi perkhidmatan awam Sebagai penyelia ekonomi yang bebas dan adil, MAVCOM diberi kuasa untuk mentadbir dan MAVCOM bertanggungjawab untuk menasihati menguruskan perkhidmatan obligasi Menteri Pengangkutan Malaysia di dalam hal-hal perkhidmatan awam di Malaysia, contoh utama yang berkaitan dengan industri penerbangan ialah Perkhidmatan Udara Luar Bandar (RAS) awam di Malaysia dari perspektif ekonomi. yang menyediakan jaringan hubungan melalui udara bagi kawasan-kawasan yang terpencil, Menyelia hal-hal yang berkait dengan kurang penduduk, atau bahagian-bahagian yang persaingan yang wujud dalam industri mempunyai isu perhubungan yang signifikan di penerbangan Sabah dan Sarawak. Mulai 1 Mac 2016, sebarang isu yang berkaitan dengan persaingan berhubung perkhidmatan Menyediakan satu mekanisme perlindungan penerbangan di Malaysia adalah berada di bawah bagi semua pengguna di dalam industri kawal selia MAVCOM [ditadbir secara eksklusif di penerbangan awam di Malaysia bawah Akta 771, khususnya Bahagian 7 - VII Salah satu objektif utama MAVCOM ialah (Persaingan)]. perlindungan hak-hak dan kepentingan pengguna penerbangan untuk memastikan hak-hak tersebut Mentadbir, memperuntuk dan menguruskan sentiasa dilindungi dan berkembang. Penubuhan hak-hak trafik udara MAVCOM melahirkan peraturan-peraturan Sijil Hak Trafik Udara (ATRC) yang diberikan oleh perlindungan pengguna yang baru yang MAVCOM merupakan suatu bentuk kelulusan memanfaatkan pengguna secara langsung, serta kepada syarikat-syarikat penerbangan Malaysia mewujudkan satu platform eksklusif kepada yang menawarkan perkhidmatan penerbangan mereka untuk menyalurkan sebarang aduan, berjadual untuk membawa penumpang, mel atau sekiranya mereka kurang puas hati terhadap kargo ke atau dari Malaysia. ATRC diberikan tahap perkhidmatan yang ditawarkan oleh berdasarkan permohonan yang dibuat oleh pembekal-pembekal perkhidmatan penerbangan. syarikat penerbangan dengan mengambil kira beberapa faktor yang turut merangkumi hak trafik Menyediakan mekanisme bagi penyelesaian sedia ada. pertikaian di antara pembekal-pembekal perkhidmatan penerbangan Pengeluaran lesen komersial untuk Sebagai satu alternatif terhadap kaedah-kaedah perkhidmatan udara, operasi pengendalian penyelesaian pertikaian yang sedia ada, Akta 771 daratan dan lapangan terbang memberi ruang kepada pembekal-pembekal MAVCOM bertanggungjawab untuk mengeluarkan perkhidmatan penerbangan untuk merujuk Lesen Perkhidmatan Udara (ASL) bagi perjalanan sebarang isu pertikaian mereka kepada MAVCOM yang mempunyai jadual penerbangan yang tetap bagi tujuan penyelasaian. seperti penerbangan komersial, dan Permit Perkhidmatan Udara (ASP) untuk penerbangan Penetapan perkhidmatan-perkhidmatan yang tidak berjadual seperti penerbangan sewa penerbangan khas. Suruhanjaya juga mengeluarkan Lesen MAVCOM mempunyai kuasa untuk mengkaji dan Pengendali Aerodrom (AOL) untuk menetapkan caj bagi industri penerbangan awam pengendali-pengendali lapangan terbang dan yang turut merangkumi penetapan Caj Lesen Pengendali Darat (GHL) untuk mereka yang Perkhidmatan Penumpang (PSC), yang ingin menjalankan perkhidmatan pengendalian merupakan salah satu caj penerbangan yang daratan di Malaysia. termaktub di bawah Peraturan-Peraturan Suruhanjaya Penerbangan (Caj Perkhidmatan Penerbangan) 2016. 06 MISI DAN NILAI-NILAI KAMI MISSION Untuk menggalakkan industri penerbangan awam yang berdaya maju dari segi komersial, MISI berorientasikan pengguna dan berdaya tahan yang akan menyokong pertumbuhan ekonomi negara. Kewibawaan NILAI- Kami mematuhi tahap etika tertinggi dalam semua perkara NILAI yang kami laksanakan. Profesionalisme Kami sentiasa menjalankan tanggungjawab kami secara profesional. Kesaksamaan Kami melaksanakan tugas kami secara adil, bebas dan saksama tanpa berpihak kepada mana-mana pihak. 07 LOGO KAMI Warna biru sebagai warna utama mewakili langit yang dikawal selia oleh MAVCOM dan gradien biru melambangkan perbezaan ketinggian penerbangan pesawat-pesawat. Warna biru juga dipilih kerana warna ini menggambarkan amanah, martabat dan kekuatan, yang merupakan semua nilai yang dipegang oleh MAVCOM. Elemen utama logo ialah rombus putih yang menggambarkan ekor pesawat dan landasan kapal terbang, masing-masing mewakili peranan kritikal oleh syarikat penerbangan dan lapangan terbang dalam industri penerbangan. Rombus putih juga menggambarkan suatu sinaran cahaya, yang menyimpulkan peranan Suruhanjaya dalam membangunkan dan menyelia industri penerbangan awam di Malaysia. 08 PERUTUSAN PENGERUSI EKSEKUTIF KAMI YBhg. Jeneral
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