Hello from The

2017 Hello from the

The Etihad Stadium, home to Manchester City Football Club, will host Robbie Williams on Friday 2 June and Saturday 3 June 2017. Here you'll find information to help you plan and enjoy your visit.

We’ll be making announcements on AMBULANT the campus. Stewards will not allow with alternative tickets should you our official service Twitter account, • The stadium has number of steps any persons carrying alcohol to enter purchase from unauthorised ticket @ManCityHelp #RWEtihad and on our and there are handrails to support. the area. sellers, regardless of the price paid. All website at www.mancity.com/events. tickets are issued subject to the Terms Follow us or bookmark the page, to • The venue is unable to swap tickets and Conditions of Sale that are printed make sure you have the very latest in advance or on the night. If you The stadium operate a on the back of the ticket, along with information. associated Ground Regulations which have any concerns in relation to rigorous Challenge 25 can be found online at your ticket and its location in the alcohol policy. ID will be CONTACT US stadium, contact your Ticket Agent www.mancity.com If you have any specific questions in advance. required if you look under about visiting the Etihad Stadium you 25-years of age and you FOOD AND DRINK can tweet us at @ManCityHelp • There is an induction loop at the want to consume alcohol. Food and drink is available to buy in #RWEtihad or call customer service points. Challenge 25 will be and around the City Square Fanzone 0161 444 1894 (option 5). We are applied to those and inside the stadium. You cannot open Monday to Saturday 9am to • There is a buggy service that runs purchasing alcohol at bring your own food and drink into the 5pm, except Thursday where we open from the Blue car park to the North stadium bars and those stadium. at 10am. We will open on both event side of the stadium at set times. drinking alcohol in the days until 15-minutes after Robbie stadium – if you don’t go to MERCHANDISE Wiliams appears on stage. • For concerts, individuals will stand the bar yourself but are Official Robbie Williams merchandise up to enjoy the show and whilst drinking alcohol in the will be available from outlets on the In addition, we’ll have lots of event every effort will be made to support stadium and look under 25 stadium campus. We would advise staff at the stadium on the day ready your needs, we cannot guarantee you will still be asked to that merchandise is only purchased to help you. any impact this may have on your produce I.D. Passports and from these official outlets and the view. Driving Licences are the venue is not liable for any items ACCESS INFORMATION only forms of ID accepted. purchased through unofficial We pride ourselves on being inclusive TEMPORARY AND channels. Unlicensed street trading is and providing access for all. UNEXPECTED NEEDS prohibited in the streets surrounding • The Disability Access Team will We respectfully ask visitors to the the stadium. The stadium is located on the East endeavour to provide suitable Etihad Stadium to drink responsibility. Side of Manchester and is fully support but you are advised that Discretion and the ultimate decision AGE RESTRICTIONS accessible. You can get to the stadium this may limited dependant on the lies with the stewards as to whether Age restrictions are in operation at the by foot, car, train, Metrolink and bus. circumstances. you are fit to enter the stadium and / Robbie Williams shows. These or remain in the venue if intoxicated. restrictions were shared when you If required, there are accessible • If you have become pregnant and bought your ticket(s) and are in place entrances and you can find these by have a pitch/unreserved ticket, SMOKING for your safety and comfort. following the signage located outside arrive early to secure one of Smoking is not permitted anywhere the stadium and also detailed on your approx. 10,000 unreserved seats on the Etihad Campus. The use of • Pitch Standing - Children Under 12 ticket. There will be staff on hand to that are available. Consider seats electronic cigarettes is also prohibited. must be accompanied by a assist you into the stadium and to on the East side of the stadium as Anyone caught smoking or using responsible Adult (Over 18) your seats. the sun sets in the West and ensure electronic cigarettes risks being you drink plenty of water. ejected from the stadium. • All individuals must have a valid Food and drink concessions are ticket, including babes in arms, located around the stadium, and have • The venue does not loan or provide CASH MACHINE though it is recommend that lowered counters for easy access. wheelchairs. There is a cash machine on the children Under 5 do not attend There are accessible toilets on each Campus next to the City Store though these events. level and there is a Changing Places • For issues or concerns on the night, please be aware that queues to use facility on Level One. All are stewarded always speak with a steward the machine are likely. Please carry ID with you at all times, and accessed with a RADAR key. closest to your seat and/or location so that we can ensure you are able to on the pitch so they are aware and Other cash machines can be found at access the area of the stadium that WHEELCHAIR USER can provide support if needed. Asda Supermarket, which is located you have purchased. • Due to the design of the stadium, a opposite the stadium, on Alan Turing number of personal assistant seats • A welfare tent is provided adjacent Way. We would advise that you arrive If you have purchased a ticket that is are not adjacent to the wheelchair to the South Stand (outside) for with any money that you require and unsuitable for the age of the concert positions. Please take this in to additional support and respite. also ask that you secure this safely goer, please contact the ticket agent consideration ahead of attending about your person. you purchased from. the venue. • Should you need to bring medicines or have dietary requirements, contact TICKETS TIMINGS* • It is important to note that the pitch the Disability Access Team in Tickets for events held at the Etihad 5pm - Turnstiles open. is not accessible to wheelchair advance. Stadium must be purchased through 7.30pm - Support act. users. authorised agents only. Tickets 8.45pm - Main act. ALCOHOL purchased through unauthorised 10.45pm - Concert ends. • There are a number of disabled The consumption of alcohol in the agents may not be valid and the Club *These timings are subject to change parking spaces on site. They are area around the Etihad Stadium is not and Concert Promoter accept no – please make sure to check priced at £15 per car and are allowed. This includes all streets, liability – if your ticket is not valid you @ManCityHelp #RWEtihad and available on a first come first pavements and walking routes. You will not be allowed entry to the www.mancity.com/events for the served basis. are not allowed to take alcohol onto concert. We are unable to provide you latest information.

QUICK @ManCityHelp mancity.com/events 0161 444 1894 (option 5) INFO r t #RWEtihad i

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The stadium is a very large place and After the concert, passengers are WALKING For mo re information visit it can be easy to lose your bearings. There is a safe, well lit and signposted advised to use the Etihad Campus www.metrolink.co.uk, and you To minimise the risk of getting lost walking route available from stop as both Holt Town and Velopark can also keep up-to-date with within the stadium, we advise you: Manchester Piccadilly Station. stops will be closed for safety the latest Metrolink travel news Signage will direct you along the route reasons. on twitter @MCRMetrolink. • Take note of the entrance you used to the Etihad Stadium. It will take to enter the stadium. approximately 20-minutes to walk BUYING YOUR TICKET BUSES from Manchester city centre. The Tickets must be purchased before Frequent bus services serve the

• Pay attention to your surroundings same route will be operational at the boarding the tram and can be bought Etihad Stadium. After the concert, a

as you make your way to your seat end of the event. Stewards will be on from ticket machines which are fleet of dedicated buses to or the pitch. hand to direct you. located on each stop. Adult and child Manchester city centre will be also

tickets are available including one day available on Ashton New Road which • Once you’re on the pitch or in your and family travelcards, ticket METROLINK (TRAMS) is located to the south end of the seat take a look around and The Etihad Stadium is directly machines accept ca sh and cards. stadium. To plan your journey to the orientate yourself – this will help adjacent to Metrolink’s Etihad Campus stadium by bus please visit:

you find your way back to your stop which is fully accessible with lifts Add-on tickets to the Etihad Campus www.tfgm.com/bus. friends or family if you leave your and ramps on both platforms. can also be p urchased if buying a rail

designated area to use the ticket at National Rail stations. MORE INFORMATION facilities. For the Robbie Williams concerts For more information about all public trams will run as follows to an d from METROLINK PARK transport links to the Etihad Stadium, • Changes in sight-lines that may Etihad Campus stop. AND RIDE visit www.traveline-northwest.co.uk impact your view are beyond the If travelling via the M60, why not use or telephone: 0871 200 22 33 for control of the venue. • Bury to Etihad Campus through the the Metrolink Park & Ride car parks at journey planning information (calls City Centre via Piccadilly station. either Ashton Moss or Ashton West cost 10p a minute from BT landlines • Whilst you may have purchased a stops, both on A6140 Lord Sheldon other networks may charge more). seated ticket, you are advised that • Eccles to Ashton under Lyne via Way, Ashton. Both car parks are free some people will stand in these Piccadilly station and Etihad to use for passengers travelling on For more information on public areas to enjoy the concert. Campus stop. (The service in and Metrolink to the Etihad Stadium. transport links within Manchester visit out of the city will operate at a six www.tfgm.com and for the latest If you know where you are seated or minute frequency before and after At Ashton Moss you can pick and drop travel news for Greater Manchester standing, it will be easier for our the concerts). off anyone going to the concerts and keep up to date on Twitter via stewards to help you find your way travelling by Metrolink. @OfficialTfGM. back if you get lost. • Ashton under Lyne to Eccles via Etihad Campus Stop and Piccadilly Please remember that the TAXIS The stewards are easily identifiable, station. (The service to and from consumption of alcohol is not There will be a limited number of taxis so please do not panic if you get lost - Ashton under Lyne will operate at a permitted on Metrolink; anyone in available after the concert. Please be simply ask a member of the team to 12 minute frequency before and possession of alcohol will have it aware that because of demand there help and we’ll have you back with after the concerts). confiscated. will be a significant waiting time for your friends and family in no time. taxis. If you are travelling to the city centre you should consider using the Food, drinks, toilets (including safe walking route with a group, or accessible toilets), first aid, lost catching a bus or Metrolink tram. children and welfare facilities are all available both inside and outside the AFTER THE CONCERT – stadium. Please ask any of stewards if ONWARD JOURNEYS you are unsure of where to find any of Please be aware that there will be these facilities. queues for public transport and taxis after the concert, as well as a FIRST AID AND LOST significant amount of traffic on the CHILDREN roads around the stadium. If you are We have a number of first aid and lost planning an onward journey after the children locations around the stadium. concert – for example, a train from If you require first aid or want to Manchester Piccadilly or Victoria Train report a lost or found child, please Station, or a bus / coach from the city speak to the nearest stadium steward. centre – please make sure you allow plenty of time for your journey from The Etihad Stadium is easy to the stadium. reach using all modes of transport and is in easy walking distance from Manchester city centre. 2017

PICK UP AND DROP OFF the needs of the local residents and d oa R rd GAS park in authorised car parks only. fo ETIHAD STADIUM KEY: There will be dedicated ‘pick up and ad Br drop off’ points in operation before A Entrances and after the concert. Please check The Etihad Stadium is Bus Stops G Metrolink Stops @ManCityHelp #RWEtihad. GAS GATE 2 committed to being a good H Etihad Campus Car Parking 53, 217, www.mancity/events for information. neighbour to the residents of 218 ay t City W Etihad Stadium e ports e S East Manchester. Please r t J Philips Park S o M t L e c M Be aware that there will be heavy respect their homes and u d K Manchester Regional Arena e A

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V J Centre e n A traffic on the roads around the property by carefully r w T l W u a Main Entrance e U r n a N i - The Colin Bell Stan d CIT n y Y ST ORE T stadium after the concert so plan disposing of your rubbish, g & TICKET OFFICE u r F East Stand Entranc e i n 6 extra time into your journey. using the toilets provided on CITY SQUARE g Legends Entranc e BARS & CAFE W £ Cash Machine the stadium grounds, adhering a ETIHAD CAMPUS y STOP to the Residents Parking Please note: road closures will National on Stre Gibb et Squash £ be in operation after the Scheme in operation and Centre

A concerts – you may not be being mindful of minimising B C Manchester Z Y noise and disruption as you Regional D able to pick up concert goers Arena X E from the same place they were leave. W F d R R o k S V r w a t G dropped off. With this in mind, P r s s e ip l hil e e U we strongly advise that you Concert welfare hubs (toilet facilities P t y H Supermarket y T J and rubbish bins) will be located along GATE 13 A a S K use the dedicated ‘pick up W s n CC e oo iz R P mm the safe walking route back to the city GATE 11 it L mm 217 and drop off’ points directed. C M oon N nww B ee VELOPARK CAR alal centre. DEALERS thth HIP W STOP C a CITY 171,216,231, y CIRCLE Ash 237 D PARKING ton New Ro ad B rid Parking is available on-site at the Make sure you plan your journey ge 188,216,231, 188,216,217, 237 city@hom e 218,231,236, GATE 7 stadium. Signs will direct fans to car home before the day of the concert. If 237 CW 188,216,217, 218,231,236, parks they can use. you need directions to trams, buses, 237

Parking Costs: coaches, car parks, taxis or walking Cit y Ac ad emy Car - £15 directions to the city centre on the day Plaz a Sta dium Minibus 8-16 seater - £15 please ask one of our stewards. Minibus 24-32 seater - £30 Coach - £50 MORE INFORMATION For more venue information, including There will be no on the day sales for advice from Greater Manchester DO coaches, these must be booked in Police on how to avoid crime and help • Keep your ticket with you at all • Bring a small bag to keep your advance by calling the Customer make sure you have an enjoyable day, times. phone, purse/wallet and ticket Services team on 0161 444 1894 visit www.mancity.com/events and safe. There will be searches so (option 5). There are a number of keep up to date at @ManCityHelp • Bring waterproof clothing in please keep all bags to an satellite car parks around the stadium #RWEtihad case of rain – the stadium has a absolute minimum. with prices displayed upon entry. The partial roof over the stands Club does not endorse these car Full terms and conditions of which does not fully close. • Ensure all food and drink is consumed prior to entering the parks. If using these car parks, please entry to events are printed on • Bring sunscreen and a hat in take note of your surroundings in stadium, as you are not able to the back of your ticket. Please case of very hot weather. bring food and drink into the order to easily find the car park when read these before you set off • Make sure you have planned stadium. Concessions are you return in the dark. Please allow to the Etihad Stadium. available inside should you need plenty of time to park and get to the your journey to and from the stadium, allowing extra time to anything. stadium. Also, please note that a road All information and timings closure operates immediately after the take into account queues for • Once inside the stadium, take subject to change. public transport and extra traffic event to allow pedestrians to leave some time to find your bearings around the stadium. safely. This will affect all local car so if you go the toilet or to get parks and will cause extended delays. • Arrange a meeting place within some food or a drink you will be the stadium in case you get able to make your way back to Details of the best car parks to use TOP 5 THINGS separated from your friends or your seat or your spot on the pitch without getting lost. depending on your driving route will TO REMEMBER family. be available closer to the time – check • Make sure you know the phone • Check www.mancity.com/events www.mancity.com/events for updates. • Age restrictions do apply - number of someone responsible in advance of the shows. Parking at the Supermarket, opposite details are included in this that you can call if there is a • Use the Twitter hashtag the stadium, is for store customers leaflet. If you have a change of plans. Remember that only. Penalties wil be imposed for #RWEtihad to keep track of live concern please speak to your phone can run out of information. misuse of this car park. your ticket agent. charge so have this number written down somewhere safe • You can’t take your own RESIDENTS PARKING as well as stored in your phone. food and drink into the SCHEME stadium. A resident parking scheme is in place in the streets around the stadium and • Allow extra time and plan this is strictly enforced and identified for your journey home as through on-street signage. If you park transport networks from the in these areas you will be fined and stadium will be extremely DON’T your vehicle may be clamped or busy. • Come to the stadium with the • Leave valuables on display in your removed. Additionally, pedestrian intention to camp overnight. parked vehicle. • When you’re inside the Camping is not permitted. gates to estates opposite the Etihad stadium, take time to find • Bring large banners; these Stadium, along Ashton New Road your bearings and agree a • Put umbrellas up during obstruct the view of others. between Darley Street and Grey Mare meeting point should be performances. Large/golf Flagpoles and sticks are not Lane, are in operation and locked at separated from your umbrellas are not permitted allowed and any banners that are the end of the event to minimize noise in the stadium. deemed inappropriate or offensive friends. may be retained by the stewards. and disruption to local residents. In • Arrive with any sort of audio or addition to a fine, if you park in these • Camping outside the visual recording equipment. • Bring small seats or stools for areas your vehicle is at risk of being stadium is not allowed. Handheld cameras are fine, but using on the pitch, this is not locked within the area you cannot professional equipment is not. allowed. access after the event. Please respect