Visiting Supporter Guide 2016/17 Season

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VISITING SUPPORTER GUIDE 2016/17 SEASON

VISITING SUPPORTER GUIDE 2016/17 SEASON VISITING SUPPORTER GUIDE 2016/17 SEASON

WELCOME TO THE ETIHAD STADIUM VISITING SUPPORTER GUIDE 2016/17 SEASON

CONTENTS Before the match After the match • Supporter Meeting Point • Exiting the Stadium How to get to the Etihad Stadium • Supporters Without Match Tickets • Air General information Arrival at the Stadium • Car • Smoke Free Complex • Train • Accessible Information • Ticket Touting • Metrolink including Park & Ride • Level 2 Wheelchair Bays • No Re-admission • Taxi • Ticket Collections • Lost Property • Bus Service • Stadium Opening Times • Bags and Luggage • Walking • Turnstile Entry • Visit Manchester • Bicycle • Prohibited Items • Terms and Conditions • Parking • Acceptable Items • Contact Us • Road Closures • Ticket Information Campus maps • Residents Parking • Food and Drink • Wider Area Map During the match • Parking Plan • Code of Conduct • Stadium Seating Plan and Turnstiles • Visiting Supporters in Home Areas • Foul, Abusive and Discriminatory Behaviour VISITING SUPPORTER GUIDE 2016/17 SEASON

The Etihad Stadium is easily accessible using all modes BUS of transport and is within easy walking distance from HOW TO GET Manchester city centre. Further information can also be Frequent bus services operate from all directions to the found at mancity.com/access stadium. Stewards will be on hand to assist with any TO THE ETIHAD enquiries at the end of the match. For more information AIR about public transport links visit traveline-northwest. co.uk or telephone 0871 200 2233 for journey planning STADIUM Manchester International Airport is 11.2 miles from the information (calls cost 10p a minute from BT landlines. Etihad Stadium and will take approximately 45-minutes. Other networks may charge more).

CAR WALKING

The Stadium is extremely accessible from all major There is a safe, well lit and signposted walking route highways. As you reach Manchester, follow the signs from Manchester Piccadilly Station. Signage will direct for SportCity. The stadium address for satellite you along the route. Please follow the ‘City Link’ signs. navigation is: Etihad Stadium, Etihad Campus, It will take approximately 25-30-minutes to walk the Manchester M11 3FF route. The same route will be operational at the end of the match. Stewards will be on hand to direct you. TRAIN BICYCLE Arrive at Manchester Piccadilly and board the Metrolink, catch the regular bus service or take a taxi direct to the Should you wish to cycle to the Etihad Stadium, there stadium. are a number of bike racks around the stadium. Please ensure you secure your bike correctly. Manchester City accepts no liability and all bikes are left at your own risk. VISITING SUPPORTER GUIDE 2016/17 SEASON

TAXIS METROLINK

Supporters requiring a taxi after the final whistle are The Metrolink runs from the city centre, Victoria train advised to make their way to Rowsley Street where station and Piccadilly train station directly to the Etihad taxis will be located. Due to road closures immediately Stadium and on towards Ashton-Under-Lyne. There is after the game, taxis are unable to enter the Etihad a frequent service to and from the stadium on match Campus for at least one hour after the final whistle or days, both before and after the event. The journey until it is deemed safe to do so. Recommended private time between the Etihad Campus stop and Piccadilly hire: Mantax +44 (0)161 230 3333. Gardens stop (city centre) is 11 minutes. The journey time between Piccadilly train station and the Etihad Campus stop is 8 minutes. The Etihad Campus stop drops you directly into the City Square Fanzone.

There are Metrolink park and ride facilities at the Ashton Moss and East Didsbury stops. For all park and ride stations, please visit metrolink.co.uk.

Due to external segregation after the match, you will not be able to turn left towards the Etihad Campus Metrolink stop. Both Holt Town & Velopark stops - the Metrolink stations on either side of the Etihad Campus - will not be operational for at least an hour after each event so we strongly advise you to use the Etihad Campus stop for your return journey. The consumption of alcohol is not permitted on Metrolink trams.

For information on Metrolink, including pricing, times and route maps and park and ride facilities visit: metrolink.co.uk or follow @MCRMetrolink. VISITING SUPPORTER GUIDE 2016/17 SEASON

PARKING ACCESSIBLE PARKING

Pay on the day car parking is available on site in the A number of accessible car parking spaces are made Blue Car Park G & H, accessed from Alan Turing Way available to visiting supporters. Manchester City will (Gate 2). Coach parking is available in the Grey Car Park advise the opposing clubs Disabled Liaison Officer and/ C & D, accessible via Ashton New Road (Gate 7). or a member of their Ticketing Team with regards to the number of bays available and any qualifying sales Parking prices are as follows*: criteria. All items are left entirely at your own risk. Motorbike – no charge Car - £10 OFF SITE PARKING Minibus and Coach– no charge There are a number of satellite car parks around the Both the coach and car parks will be open 3-hours stadium, with prices displayed at the point of entry. The before kick-off on the day of the match. All items are Club does not endorse these car parks and all items are left entirely at your own risk. *All prices are correct at left entirely at your own risk. Manchester City Football time of publication and any changes will be clearly Club advise all supporters to use the car parks detailed RESIDENTS PARKING displayed on the day. within. A resident parking scheme is in place in the streets around the Etihad Stadium and this is strictly enforced Please note: a ticket check may be carried out upon ROAD CLOSURES arrival for all supporters on coaches. Any supporters and identified through on-street signage. Please do not that do not have tickets will be advised to leave the Please note that a road closure operates immediately park in these areas as you will be fined and your vehicle Etihad Campus. No alcoholic drinks are allowed on-site after the event to allow pedestrians to leave the Etihad may be clamped or removed. Please respect the needs and any items found will be confiscated. Anyone found Stadium safely. This is in place for approximately 20-25 of local residents. Matchday parking at ASDA, adjacent in possession of drinks, drugs or items that may be minutes after the match. to the stadium, is available however this is not managed used as a weapon may be arrested. Supporters are also or endorsed by Manchester City. Penalties will be advised to carry personal ID at all times. imposed for the misuse of this car park. VISITING SUPPORTER GUIDE 2016/17 SEASON

SUPPORTER MEETING POINT There is no official visitors supporter meeting point in Manchester city centre. The National Football Museum BEFORE City Square is our fantastic fanzone, with a great welcomes all football supporters to experience the atmosphere, food, drink and music, your matchday world’s greatest football collection - over 140,000 items THE MATCH starts here. It is free to enjoy and opens 3-hours before - including the FIFA Collection. There is a café and it is kick-off. Whilst all supporters are welcome in City adjacent to many other restaurants and bars for your Square, the bar area is for home supporters only. enjoyment. There is a cash machine located on the Etihad Campus, located adjacent to the City Store, in City Square. Pubs in the local vicinity are used by home supporters. We ask for your co-operation both in and around the local community and that you are respectful of the surrounding residential areas as drinking is not allowed in public areas across Greater Manchester.

Greater Manchester Police will be in the city centre and around the stadium throughout the day to assist with any questions or to provide directions around the city centre. We advise any visiting supporter without a valid match ticket not to travel, or if they do, to remain in Manchester city centre to watch the match. VISITING SUPPORTER GUIDE 2016/17 SEASON

We recognize that disabled supporters may need The wheelchair bays located on Level 2 do not have assistance to fully enjoy the experience at the Etihad direct access to the concourse. Disabled toilets are UPON Stadium and offer a variety of reasonable adjustments accessible either on the Box Level corridor or there are based on individual needs, not disability. facilities adjacent to Legends. In relation to food and ARRIVAL drink, orders will be taken up to 15 minutes before kick- Complimentary headsets are available to allow blind/ off (for service before kick-off) and up to five minutes The visitors section is located in the partially sighted supporters to enjoy the game, from after kick-off (for half-time service). any seat they choose. If, for any reason, any supporter South Stand of the Etihad Stadium. feels they have more specific seating requirements (a Food and drink will be delivered to the seat approx. 15 Turnstiles open 90-minutes prior to certain area, block or row in the visitors section) they minutes after the order has been placed or at the start kick-off. should contact their own clubs Disability Liaison Officer of half-time if ordered beforehand. Cash is paid at point who in turn, can liaise with Manchester City. Every effort of order. In line with the Ground Regulations, there will Your club will have been advised which of these blocks will be made to accommodate such requests, subject be no alcohol served in these locations. have been made available to you for your match and all to availability. All requests need to be submitted to details are shown on your ticket. Manchester City’s Disability Access Officer no later than 12-noon on matchday. Please call +44(0)161 444 1894 (option 1,1,2). ACCESSIBLE INFORMATION TICKET COLLECTIONS

There are 12 wheelchair bays with 12 personal assistant You will find all facilities located on the concourse; male Any duplicate ticket requests must be sent to seats located on a Level 1 Super Riser. There are 9 and female washrooms along with disabled supporter us by the visiting clubs Ticket Office Manager. additional wheelchair positions and personal assistant facilities. These are operated by RADAR keys and If a supporter misplaces a ticket they must seats located on Level 2 platform immediately above stewards will be able to assist if needed. contact their own club who will authorise the visiting supporter section. Manchester City (by email) to assist. Duplicate tickets will not be issued without authorisation from a representative of the visiting club. Duplicate tickets will be available for collection from the South Stand Ticket Office. VISITING SUPPORTER GUIDE 2016/17 SEASON

TURNSTILE ENTRY • Air horns, loud hailers (megaphones) and musical instruments Supporters under 14 must be accompanied by an adult (over 18). • Golf and/or large umbrellas

Please ensure you take care of your match ticket. We • Professional cameras (or cameras that Club accept no liability for refused access due to creased, staff believe in their absolute discretion to be bent, folded, stapled, washed or otherwise damaged professional), video cameras, tablet computers, or defaced tickets. Any supporter that attempts to use selfie sticks, audio recording devices, or any a match ticket that has been cancelled and/or has other equipment that is capable of recording or already been used by another supporter will not be transmitting any audio, visual or audio-visual material allowed to enter the stadium and will be asked to leave or any information or data in relation to a Match or the complex. any aspect of it

Supporters will be searched prior to entering the • Selfie sticks and tablet PCs stadium. These thorough searches will be carried out by Manchester City Security and search dogs may • A complete list of prohibited items is displayed at be present at the turnstiles. Any supporter found with the turnstiles prohibited items in their possession may be arrested. We are however happy for supporters to bring: Items that are prohibited in the stadium include: • Flags or banners (maximum size is 2m x 1m. • Pyrotechnics, flares or smoke bombs Flag poles are not allowed nor are flags that portray offensive language and/or imagery. • Knives, weapons (or items considered to be weapons) VISITING SUPPORTER GUIDE 2016/17 SEASON

On the second tier of the Etihad Stadium an electronic ribbon has been installed. As a result, we politely ask that flags or banners no longer be displayed over Level 2.

The first two rows of the upper and lower tiers can sometimes be netted for segregation and safety reasons. Any supporter found to be adjusting or removing this netting will be ejected.

FOOD AND DRINK There is a street drinking prohibition in place for all alcoholic drinks and the police will confiscate all items Is available onsite however we do not allow including any unopened bottles and cans. The stadium refreshments to be brought in to the stadium. There operates a rigorous Challenge 25 alcohol policy, ID will are a number of concessions located inside and outside be required if the purchaser looks under 25 the stadium. These include the option to purchase hot and cold drinks and an array of food including burgers, hotdogs and pies. There is also an assortment of confectionary items available. Please note: supporters are not allowed to drink alcohol in any marked (dark blue) area of the concourse (i.e. in view of the pitch) VISITING SUPPORTER GUIDE 2016/17 SEASON

Any supporter, who attempts to invade the field of KICK IT OUT play, at any time, will be ejected from the stadium and DURING may be arrested. This also applies to any supporters The ‘Kick It Out’ app provides news updates on the identified to be throwing items on to the field of play or campaign’s latest projects, but its most prominent THE MATCH into the home supporter areas. feature is the ‘Report It!’ function which empowers people at all levels of the game to report incidents of We ask that all supporters remain Manchester City operates a zero tolerance policy discrimination. Manchester City are proud to support on visiting supporters seated within home areas. Any this campaign. seated in their designated area and visiting supporters identified within the home supporter that they do not block the aisles. areas will be ejected from the stadium. FOOTBALL V HOMOPHOBIA

We recognise that most supporters come to the In 2008, the Justin Campaign was formed to tackle stadium to watch a football match and not to listen homophobia, biphobia and transphobia in football, and to abusive or indecent language from the stands. We two years later the initiative FvH began. In supporting understand that occasionally moderate swearing can FvH, you are not only helping to make football a more be heard and most supporters find this reasonably inclusive and welcoming environment, you are also acceptable. Discriminatory behaviour which includes, playing your part in making the society we live in a shouting, chanting or actions such as racist, sectarian, better place for everyone. homophobic, sexist or anti-disability behaviour is unacceptable.

If you witness incidents like these please get in contact with a steward as soon as you can and report your concerns, this will help us to act on them as quickly as possible. VISITING SUPPORTER GUIDE 2016/17 SEASON

There may be a request, in consultation with Greater TICKET TOUTING Manchester Police, for visiting supporters to remain in the stadium for a short time whilst the immediate areas Tickets for the matches held at the Etihad Stadium must AFTER clear. You will be informed of this during the match via be purchased from the opposing club only, subject to PA announcements. We will ensure that you are able to their qualifying sales criteria. Tickets purchased through THE MATCH exit the stadium as soon as possible, so that you may other means may not be valid. Manchester City accepts commence your return journey. no liability for tickets purchased through unofficial channels. We are unable to provide you with alternative Manchester City is committed to being a good tickets should you purchase in this manner, regardless neighbour to the residents of East Manchester. Please of the price paid. You will be referred to the opposing respect their homes and property by carefully disposing club at such times a fraudulent ticket is presented and of your rubbish, using the toilets provided on the we may also refer the details to Greater Manchester stadium campus, adhering to the residents parking Police. scheme that is in operation and being mindful of minimising noise and disruption when you leave. NO RE-ADMITTANCE

SMOKE FREE COMPLEX Manchester City operates a strict no re-admission policy and there will not be an opportunity to leave and The Etihad Campus, including roadways, car parks re-enter the stadium. and concourses are smoke free. The use of electronic cigarettes is also prohibited. Manchester City

has a zero tolerance policy in relation to this matter. Any supporter identified as smoking will be ejected from the stadium. VISITING SUPPORTER GUIDE 2016/17 SEASON

LOST PROPERTY BAGS AND LUGGAGE Whilst we would encourage supporters to contact Lost property found within the stadium concourse Bags and luggage items (larger than A4 size) are not their own Club, if there are any questions or advise and bowl will be collected after the match and will be permitted into the Etihad Stadium for security reasons. that we can provide: made available on the next working day. Please contact We advise that you leave all items at your hotel, in your the Supporter Services team on +44 (0)161 444 1894 car or on your coach. There is no provision available Supporter Services (option 1, option 3). to store any items at the stadium. Manchester City T: +44 (0)161 444 1894 (option 1, option 3) accepts no responsibility for loss or damage to property Manchester City accepts no responsibility for loss left on these premises. Disability Access Officer or damage to property left on these premises. Items T: +44 (0)161 444 1894 (option 1, option 1, will be retained for 4-weeks, after which they will be VISIT MANCHESTER option 1) appropriately disposed of. Supporters will be charged E: [email protected] the postage for any items that cannot be collected from For further information on where to stay and to see the stadium. Any money found on site will be donated what other events are on in Manchester, your guide Supporter Liaison Officer to the City in the Community charity. to Manchester is available from the official destination T: +44 (0)161 444 1894 (option 1, option 3) website, visitmanchester.com. E: [email protected]

TERMS AND CONDITIONS Keep up to date on our official Supporter Services Twitter account: @mancityhelp or use our online All tickets are issued subject to availability and sold FAQ, mancity.com/help subject to the opposing clubs terms and conditions of sale and Manchester City Ground Regulations.

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