The City of Edmonton Pedestrian Wayfinding Design Standard Guidelines for Downtown pedways August 2016 Purpose The detailed design and implementation This document is structured into the of the Downtown pedways sign system is following sections: For any queries relating to pedways signs managed by The City of Edmonton. → System overview or pedways content, please contact: At time of going to print, all known pedway → Planning principles Tom Beck connections have been evaluated and Planner recommendations made for either updating → Sign layout principles Sustainable Development Department the existing signs or introducing new ones. → Appendix A: Detailed content 1100 - 10250 101 Street NW, Therefore, this guidelines document serves recommendations Edmonton AB, T5J 3P4 as a reference point for private building The detailed design of the new pedways 780-442-7182 owners that have pedway connections. sign system is currently being finalised and will be included as Appendix B for the final [email protected] Those building owners will have varied version of these guidelines. strategic approaches to their own internal wayfinding. These will be included for information only, as The City of Edmonton will be the This guidelines document does not dictate custodian of the pedways sign system and how a private building owner should design private building owners will need to request their own sign system, and is focused on pedway specific signs through The City of how to integrate with the City of Edmonton Edmonton. pedestrian wayfinding design standard when talking about pedways. It should be used for the following situations: → Where an owner’s internal wayfinding strategy includes directing to adjacent buildings via a pedway connection or multiple pedway connections → Where owners display a building map on their own signage, either static or digital, that shows pedway connections → Where owners talk about adjacent buildings on directories that are connected by pedways Applied | Edmonton Pedestrian Wayfinding Design Standard – Guidelines for Downtown pedways | August 2016 002 Contents 1 System overview Appendix A Principles for pedways 1–002 Detailed recommendations A-001 Building owner’s signage within the wider system 1–003 Downtown pedways sign system 1–004 Terminology used in this document 1–005 2 Planning principles Pedway thresholds 2–002 Internal directional signs 2–003 Third party maps 2–004 Terminology 2–005 3 Sign layout principles Directing via pedways 3–002 Internal directional signs 3–003 Pedways on maps 3–004 Integration with a building brand 3–005 The pedway icon 3–006 Contrast 3–007 Use the new icon 3–008 Keep minimum clear space 3–009 Position and size of the pedway icon 3–010 Orientation of pedway feet 3–011 Downtown pedways map for print 3–012 Downtown pedways map for digital 3–013 Applied | Edmonton Pedestrian Wayfinding Design Standard – Guidelines for Downtown pedways | August 2016 003 1 System overview 1 System overview Principles for pedways The strategy development for the new Emphasise the buildings Provide a sense of scale Support user agendas pedway sign system was based on research Emphasise the buildings so that users The on-street system uses minutes to Research shows that a user’s primary and consultation, both with the public and understand they are having to navigate indicate approximate walking times. Pedway motivation for making journeys that private building owners. different environments with multiple entry connections also use minutes, reinforcing include pedway connections is to access a and exit points. the understanding of buildings as stepping destination. The following elements are not The design rationale is based on the stones, giving a sense of scale and distance. used to make wayfinding decisions: following principles: If user expectations are managed and they know they are entering different Consistent opening hours → Pedway logo / brand Links not routes environments, then the lack of any heavily In order for the user to have confidence to The ‘Pedway’ is not a route network, it is → Compass directions signed ‘pedway’ routes inside each building use the pedway connections and provide a collection of many incidental pedway is not a surprise. a consistent message in mapping and → Graphic representations of external connections. Emphasise the links, not the advertising, building owners and The City of landmarks whilst indoors routes. In this respect, buildings are treated as Edmonton agreed to publish the following memorable stepping stones in a journey → Level of pedway connections On-street thresholds are not pedways access hours: connected by many pedway links, rather It is the responsibility of the building The original pedway system used the pedway than the ‘pedway’ existing as a continuously → Monday–Saturday, 6am–11pm owners to identify step free routes within brand icon as a flag at street entrances, signed route through private properties. their spaces and towards connections to indicating the building has one or more → Sunday, 6am–6pm adjoining buildings. pedway connections to other buildings. Inside and out → LRT, 5am–1am Pedways wayfinding should dovetail with the Pedway connections themselves should However, the on-street thresholds wider city wayfinding typology, graphically Although some buildings may be open longer then be supported by the City of Edmonton themselves are rarely pedway connections and physically, providing a consistent voice or vary during events, these times broadly pedways sign system at the handover and are usually just access to a building inside and out. cover the majority of publicly accessible thresholds between private building and lobby. Pedway signs should only be used at buildings, particularly the more retail and pedway connection. pedway connections themselves. Follow guidelines attraction based destinations. Guidelines allow private building owners Support decision points The on-street pedestrian system indicates to implement their own wayfinding that Provide LRT station exit maps The core City of Edmonton pedways signs major building entrances, and shows pedway connects with the citywide system. LRT stations are key entry points to should support key decision points. The connections between buildings. Existing Downtown and often provide access to majority of these will be at the handover pedway flags will therefore not be needed. Terminology, icons and hierarchy should multiple buildings with their own pedway between building and pedway connection, match, supporting seamless journeys The research into the original pedway connections. with a handful of internal decision points for regardless of brand. system also indicated that few people Stations should provide detailed station exit complex junctions, such as 102nd Street and understood what the flag meant or used it to It is impractical and undesirable to force maps as well as a Downtown Pedways Map at University of Alberta Enterprise Square. make journey decisions. For these reasons, heavy pedway ‘route’ signage through station concourse level. Support street exits the flags are not needed, but can be left in buildings on owners. Owners should be Ensure all building street exits are clearly as a legacy item without impacting the new responsible for supporting access through Improve parkade access supported, using the street name to confirm pedway sign system. their own spaces, and guidelines will provide Where pedway connections to parkades are the threshold. the foundation for a consistent approach, necessary, parkade owners need to provide obvious wayfinding for pedestrians moving providing they are followed. Appoint a wayfinding custodian through those parkades. For example, it is A wayfinding custodian should maintain not enough to use the pedway icon on it’s both on-street and pedways wayfinding. own as part of a parkade level directory if it Their role should reflect and manage is not clear what connections are supported, wayfinding policies that have been agreed and where they can be found. with all stakeholders. Applied | Edmonton Pedestrian Wayfinding Design Standard – Guidelines for Downtown pedways | August 2016 1–002 Building owners should be responsible for supporting access through their own spaces. Whenever possible, the Downtown pedways sign system should be used to support building connections. Guidelines in this document suggest how building owner’s By creating systems that talk to each other signage and the pedways sign system and to the on-street wayfinding it is possible should work together to create a consistent to provide seamless information to support Building owner’s signage within the wider system approach and seamless user experience. users on their journeys. 4 min Edmonton City Centre Mall 4 min Manulife Place Canada Place 1 System overview Downtown pedways Canada Place 3 min Art Gallery of Alberta 3 min Edmonton City Hall 3 min 4 min Edmonton City Centre Mall Manulife Place Churchill LRT Station Station exits and connections all ity H to C ally oor links betweene gener buildings. reet 9 St hill 9 hurc & C are u d, pedway connections ar Squ Yo ts w Cour : to La Pedway connectionsimes are ind 1 ins herwise statese t turday o Tra Downtown pedways ot Sa t to l Unless ween the xtended. e Mal bet onday ity Centr M ton C open mon s may be e Ed 6am–11pm g • e accessed 5am–1 am. allery –6pm Sundays ta m me buildin re Art Glber 6a of A • ton Centce on ntran es to so Edm ay E LRT Stations can btim Pedw access ents, Streets ev e venu 100 A t rains During B6 Stree to T Hall 100 reet ery D3 A St Chanc 100 t C4 Stree 101 enue ntre C3 A Av Ce 101 nue ridge ce D4 Ave 1 Enb Pla 102 t C4 ridge 3 tree Enb sper entre for D 02 S ue & Ja C 1 re inations A4 irst spear B5 2A Aven Cent st F Win 10 nue ary pear 2 De C5 ncis D3 Ave Libr inds re Fra 103 arkade W ent E3 ic A2 Street P adel et C ta Mus nk Place uilding 103 nue Cit Stre Alber C Ba B Ave & re Churchill LRT Station 102 of B ownlee A5 at 4 llery HS Br 103A nue e B Ga C3 n E.