FACILITY SERVICES GUIDE TABLE OF CONTENTS Welcome ............................................................................... 1 Lost & Found ................................................................................8 Event Coordination ..........................................................2 Move-in/Move-out ....................................................................8 Adhesives .......................................................................................2 Parking ..............................................................................................8 Balloons ...........................................................................................2 Public Transit ................................................................................8 Banners & Hanging Décor ..................................................2 Signage .............................................................................................9 Billing .................................................................................................2 Smoking ...........................................................................................9 Client Services .............................................................................2 Social Media ..................................................................................9 Contract/Rental ...........................................................................2 Staging ..............................................................................................9 Deposit Requirements ...........................................................2 Welcome Edmonton Centre ...............................................9 Included in Rental Fee ...........................................................2 Services/Staffing .............................................................10 Gratuities .........................................................................................2 Business Service Centre .....................................................10 Licensing .........................................................................................3 Coat Check ...................................................................................10 Music Licensing Fees .............................................................3 Conference Services ..............................................................10 Promotion Opportunities .....................................................3 Dock Marshalling .....................................................................10 Room Set-up.................................................................................3 Event Planning ..........................................................................10 Storage/Material .........................................................................3 Exhibitor Deliveries ................................................................10 Food and Beverage .........................................................4 Forklift & Operators.................................................................11 Alcohol Service ............................................................................4 Housekeeping .............................................................................11 Corkage Choices .........................................................................4 Registration Services .............................................................11 Bottled Water ...............................................................................4 Rigging .............................................................................................11 Catering ............................................................................................4 Staffing .............................................................................................11 Customized Menus ..................................................................4 Technology ....................................................................................11 Food and Beverage Guarantee .......................................4 Official Suppliers .............................................................12 Labour Charges ..........................................................................5 Audio Visual/Internet ............................................................12 Linens/China .................................................................................5 Display Contractor/Materials Handling.....................12 Pricing ................................................................................................5 Electrical/Mechanical ............................................................13 Sampling ..........................................................................................5 Preferred Suppliers ........................................................14 Second Helping Program .....................................................5 Safety/Security ................................................................15 Special Menus ..............................................................................5 Building Security ......................................................................15 Trade Show Booth Services ...............................................5 Event Security ............................................................................15 Simple Steps | Green Meetings ...................................6 Fire/Evacuation Procedures ............................................15 Facility ...................................................................................7 Fire and Safety Regulations .............................................16 Accessibility ...................................................................................7 First Aid ..........................................................................................16 Ceiling Heights .............................................................................7 Keys/Access Cards .................................................................16 Common space ...........................................................................7 Liability/Insurance ..................................................................16 Escalators/Elevators ................................................................7 Propane ..........................................................................................16 Exhibits .............................................................................................8 Pyrotechnics ...............................................................................16 Floor Loads....................................................................................8 Vehicles on the Floor ............................................................16 House Sound ................................................................................8 Floor Plans .........................................................................................17 Loading Docks .............................................................................8 Emergency Evacuation Routes ....................................20 Logo and Photo Usage .........................................................8 Welcome to THE SHaw CONFERENCE CENTRE Built into the side of the riverbank in the heart of downtown Edmonton, the Shaw Conference Centre (SCC) overlooks the beautiful North Saskatchewan River Valley, the largest stretch of urban parkland in North America. Opened in 1983, SCC has established itself as one of Canada’s premier meeting, entertainment and convention venues and has won recognition for its architecture, cuisine and environmental stewardship. Managed by Edmonton Economic Development to provide economic and social benefits to the community, our exceptional staff create exceptional customer experiences for half a million guests annually, who in turn generate $50.6 million in spending across the province. The Shaw Conference Centre is Edmonton’s convention centre, a historic meeting place where people gather to learn, innovate, trade and celebrate. Our commitment to sustainability and environmental stewardship helps connect clients, guests and the local community to Pehonan, a special river valley location where Indigenous peoples have been gathering for thousands of years. SCC has a number of environmental best practices in place, including an in-house Sustainability Coordinator and Green Meetings Toolkit to assist clients with planning green events, in-house recycling and compost programs, as well as a food recovery program that contributes to a 53% annual waste diversion rate. In 2013, SCC received the Building Owners and Managers Association (BOMA) BESt Level 2 Certification. SCC is proud to contribute to the community in a number of ways: • SCC is a founding partner of Homeless Connect, a broad-based, community inspired initiative that provides a range of free services to the homeless and those at-risk of becoming homeless. • The pARTnership Gallery is a joint initiative of the Shaw Conference Centre, Edmonton Public Schools and Edmonton Catholic Schools to highlight the work of local student artists and promote excellence in public education at all grade levels. • In partnership with the Art & Design in Public Places program, SCC began showcasing year-long exhibits by local artists in 2006. • Along with the Canadian Culinary Federation, Edmonton School Boards and NAIT, SCC created the High School Culinary