Food Angloville-Kopia 2

The most useful vocabulary in travel

at the airport/on the bus/ on the train/ on the tube and on the ship

Ebook prepared by Angloville - the biggest provider of language immersion programmes in Central – Eastern Europe. Table of contents

Table of contents ...... 1

Hello! ...... 2

Zaczynamy! ...... 3

Sample of a conversation ...... 6

Inflight announcements ...... 8

Checking-in vocabulary ...... 9

At the bus or train station...... 15

On the ship ...... 22

1 Hello!

If you have ever been abroad then you know how hard it can be to communicate, especially when flying or asking for information at the airport. Today we’re going to go through the airport step by step, learning important vocabulary and phrases along the way. Communicating at the airports is stressful even for native speakers. That is why it is even more confusing for foreigners. When being at the airport should always pay attention to all signs. They are really helpful in finding yourself in a new situation.

Check out some basic vocabulary…

2 Zaczynamy!

flight schedules – rozkład lotów cancelled flight – lot odwołany airline – linia lotnicza arrivals – przyloty departures – odloty single ticket – bilet w jedną strone return ticket – bilet w dwie strony open return ticket – otwarty bilet powrotny direct flight – lot bezpośredni connecting flight – lot z przesiadkami layover - przesiadka luggage/bag/baggage – bagaż hand luggage – bagaż podręczny excess baggage – nadbagaż overweight luggage – za ciężki bagaż departure lounge – hala odlotów aisle – przejście pomiędzy fotelami w samolocie board – wejście na pokład boarding pass – karta pokładowa delayed – opóźniony on time – na czas departure board – tablica odlotów

3 gate – bramka check-in – odprawa customs – odprawa celna jet lag – zmęczenie po podróży metal detector – wykrywacz metali passport control – kontrola paszportowa runway – pas startowy shuttle – autobus lotniskowy take-off – wystartować suitcase – walizka flight attendant – steward/stewardessa life jacket – kapok life vest – kamizelka ratunkowa overhead compartment – schowek nad głową liquids – płyny refreshments – przekąski seatbelt – pas bezpieczeństwa fasten seatbelts – zapiąć pas bezpieczeństwa economy class – klasa ekonomiczna first class – pierwsza klasa business class – klasa biznesowa complimentary - bezpłatny emergency exit – wyjście ewakuacyjne emergency landing – lądowanie awaryjne

4 aisle seat – miejsce od przejścia window seat – miejsce przy oknie middle seat – miejsce w środku oxygen mask – maska tlenowa extinguisher - gaśnica duty-free shop – sklep bezcłowy

Sample of a conversation

Let’s start with a flight ticket reservation. Below there is a sample of a conversation:

Mr. Smith: Do you have plane tickets to London? I’d like to book two for 20th June. Ticket vendor: Yes, we do. How many people is the booking for? Mr. Smith: It’s for two people. How much is that? Ticket vendor: It’s 100£. Mr. Smith: Can I pay by credit card? Ticket vendor: Of course, I have to write down your credit card number and expiry date. Mr. Smith: OK. Does this price include all taxes? Ticket vendor: Yes, of course. Mr. Smith: How much is luggage allowance? Ticket vendor: It’s 20 kg per passenger. Anything else? Mr. Smith: Could you confirm my booking? Ticket vendor: Yes, here you go. Have a nice flight. Mr. Smith: Thank you.

And one more example:

Reservation clerk: British Airways, good morning. May I help you?

Mr. Smith: Yes, do you have any flights to Sydney next Wednesday morning?

Reservation clerk: One moment, please… Yes. There’s flight at 16:00 and one at 18:00.

Mr. Smith: That’s fine. Could you tell me how much a return flight costs? I’ll be staying two weeks.

Reservation clerk: Economy, business class or first class ticket?

Mr. Smith: Economy, please. Reservation clerk: That would be £400.

Mr. Smith: ok. Could I make a reservation?

Reservation clerk: Certainly. Which flight would you like?

Mr. Smith: the 16:00, please.

Reservation clerk: Could I have your name, please?

Mr. Smith: My name is John Smith, that’s J-O-H-N-S-M-I-T-H.

Reservation clerk: How would you like to pay, Mr. Smith?

Mr. Smith: Can I pay at the check-in desk when I pick up my ticket?

Reservation clerk: Yes, but you will have to confirm this reservation at least two hours before departure time.

Mr. Smith: I see.

Reservation clerk: Now you have been booked, Mr. Smith. The flight leaves at 16:00, and your arrival in Sydney will be at 10:25 a.m., local time. The flight number is NFA 678.

Mr. Smith: Thank you.

Inflight announcements

Let’s start with some inflight announcements which you may heat at the airport or on board: Ladies and gentleman, welcome aboard … airlines flight number … (Panie i panowie, witamy na pokładzie linii lotniczych..., lot numer…) We request your attention while the flight attendants introduce you to safety instructions on this airplane. (Prosimy o uwagę, w trakcie, kiedy stewardzi zapoznają Państwa z instrukcjami bezpieczeństwa na pokładzie tego samolotu.) Prepare for take-off, please. (Proszę przygotować się na start samolotu.) We may be experiencing slight turbulences now. (Możemy teraz wejść w niewielkie turbulencje.) Ladies and gentleman, the flight attendants will be passing down the aisles to offer you dinner/supper/ a light meal. Now, please sit back and enjoy the flight. (Panie i panowie, stewardzi będą przechodzić teraz korytarzami, proponując państwu obiad/kolację/lekki posiłek. Prosimy usiąść i cieszyć się lotem.) Prepare for landing, please. (Proszę przygotować się na lądowanie.) Ladies and gentleman, welcome to … airport. Local time is … and the temperature is … (Panie i panowie, witamy na lotnisku … Lokalny czas to … temperatura wynosi ...)

Checking-in vocabulary

Now look at some useful vocabulary when checking-in: customs officer – celnik nothing to declare – nic do oclenia suitcase – walizka hand luggage – bagaż podręczny excess baggage – nadbagaż your baggage is overweight – twój bagaż waży ponad limit a conveyor belt – taśmociąg empty pockets – opróżnić kieszenie a gate – bramka

Always be serious and respectful when talking with custom officers. No need to be nervous as long as you’re honest.

Questions you will hear at the check-in counter:

Ticket please. May I see your ticket? Do you have an e-ticket? Do you have some photo ID? How many bags are you checking? Did you pack these bags yourself? Do you have a carry-on bag? (a bag or purse to take on the airplane) Do you require special assistance? ( for example a “wheelchair”) Have you paid your airport improvement fee/tax? Would you like a window or an aisle seat?

There may also some problems appear and you may hear:

Your baggage is overweight. (Remove some contents or pay a fine.) Your carry-on luggage is too large. Your flight is delayed. (It’s late.) Your flight has been cancelled. (You must rebook a new flight) Your connecting flight/connection has been cancelled/is delayed. Your ticket is expired. Your passport is expired.

It is also important to go through some commands and questions at the Security Checkpoint like: Boarding pass, please. ID please. (show your photo ID) Spread your arms out please. (Put your arms up and out to the sides of your body) Take your shoes off. Open your bag. Take off/remove your belt. Do you have any change in your pockets? Do you have any metals? Do you have any food/produce? Do you have any liquids or medicine? Walk through. You must dump all food or beverages. (You can’t bring it through the gates.)

…and questions YOU may need to ask: Is my flight on time? When should I be at the gate? Where is the boarding gate? Where is the washroom? Can I get a window seat? Is there somewhere to eat? Can I get a coffee at the gate? Is my connection on time? Where do I collect my baggage? Where can I find a taxi? Where is the departure gate? Where is the arrival gate?

Where is the check-in desk for ….airlines?

Where is the domestics level? Where is the international level?

When you arrive

pick up luggage – odebrać bagaż lost luggage – zagubiony bagaż

Conversations at Baggage Claim:

If you cannot find the place to claim your luggage or it’s accidentally been delayed/lost, you should ask staff in the airport.

Baggage claim: the place to pick up your checked luggage Where can I get my baggage? Claim tag: you might be asked for the claim tag before exiting baggage claiming area. That’s a receipt the airline will provide when you check in bags. I couldn’t find my checked luggage, could you help me figure out where it is? Here is my claim tag. How soon will I find out?

Words/phrases you must know for Transiting: Flights with stopovers are usually cheaper than non-stop flights. As long as you master these sayings, transiting will be a piece of cake :)

How long will we stop here? Are there any duty-free shops? I’m in transit to… : The next city you are flying to. How can I get to the connecting flight counter for XXX Airline? Where is boarding gate for flight XXX?

Do I need to go through security again? Should I check-in again? Do I need to pick up my bag and check it in to my next flight? What is the gate number?

And now let’s go through announcement is usually made while the aircraft is parked at the gate and the last passengers are boarding:

Ladies and Gentlemen For your safety, all passengers are kindly requested to refrain from using portable telephones, televisions, cd players, or radios in the cabin. Thank you. Ladies and Gentlemen! The safety instruction card is in the pocket of the seat in front of you. Please read it. It shows you the equipment carried on this aircraft for your safety. A life jacket is in the pocket under your seat. To put it on, place it over your head. Clip on the waistband and pull it tight. Please do not inflate it while you are still inside the aircraft. An evacuation slide and life raft is at each door. Your crew will direct you to your door. Additional emergency exits are shown on the leaflet.

In case of emergency, oxygen masks will drop down in front of you. Please pull the mask down toward your face and place the mask over your mouth and nose. If you

14 are travelling with a child please attend to yourself first, then the child. Breathe normally, adjust the headband to suit yourself.

Ladies and Gentlemen, now we’re approaching London where the local time is 09:00. At this stage you should be in your seat with your seatbelt firmly, fastened. Personal television screens, footrests and seat tables must be stowed away and all hand luggage stored either in the overhead lockers or under the seat in front. Please ensure all electronic devices including laptop computers and computer games are turned off.

At the bus or train station

Britain is served by an extensive railway network with trains operating frequently. Travelling by train is often the most efficient way to get around. While train services are operated by a range of different companies, the vast majority of tickets and timetables are co-ordinated by National Rail. In most cases, this should be your first port of call when planning a journey by train.

Where’s the ticket office? Where are the ticket machines? What time is the next bus to…? What time is the next train to…? Can I buy a ticket on the bus? Can I buy a ticket on the train? How much is a single/return/first class to London?

I’d like a … to Bristol child single/return senior citizen’s single/return first class single/return Are there any reductions for off-peak travel? When would you like to travel? When will you be coming back?

Which platform do I need for…? Is this the right platform for…? Where do I change for? You’ll need to change at… How often do the buses/trains run to…? The next train to arrive at Platform 2 is the 14.30 to London Platform 12 for the 12.20 to Bristol The next rain to depart from Platform 5 will be the 17.04 service to Manchester The train’s running late The train’s been cancelled On the bus or train: Does this bus stop at…? Does this train stop at…? Could I put this in the hold, please? Could you tell me when we get to…? Could you please stop at…? Is this seat free?/Is this seat taken? Do you mind if I seat here? Tickets, please

16 All tickets and railcards, please Could I see your tickets, please? I’ve lost my tickets What time do we arrive in…? What’s this stop? What’s the next stop? This is my stop I’m getting off here Is there a buffet car on the train? Do you mind if I open the window? We are approaching London Kings Cross This train terminates here Please take all your luggage and personal belongings with you

Train times To know the train times, you must read the timetable.

Departure times are the times of the trains leaving the station. Arrival times are the times of the trains coming into the station.

Off-peak time is the period of time when few people are taking the train. It is a very quiet time. It is cheaper to take the train during off-peak times. Peak time is the period of time when lots of people are taking the train. It is the busy time. It is expensive to take the train during peak times.

Train tickets The cost or price of a train ticket is called the train fare.

You can buy a train ticket at a ticket machine. Ticket machines are sometimes called ticket kiosks.

Alternatively you can buy a ticket at a ticket office.

If you want to go somewhere and come back, you buy a return ticket.

If you want to go somewhere but NOT come back, you buy a single ticket. This is also called a one-way ticket.

If you take 1 train to go from Bristol to Manchester, this is a direct train If you take 2 trains to go from Bristol to Birmingham, you have a connection in Birmingham The train from Birmingham to Manchester is a connecting train.

A second class ticket will have minimum comfort and services and it will be cheaper. A first class ticket will have more comfort and services and it will be more expensive.

18 Sometimes you must stamp your ticket at the beginning of the journey.

Luggage You can leave your luggage in a left luggage locker.

Important grammar: “luggage” is an example of a collective noun in English. It is always in the singular form but it refers to all of your bags and suitcases.

Example:

(I have 3 bags. They are too heavy for me) Can you help me with my luggage? Can you help me with my luggages?

Travel information If a train is delayed, it means that it is late because of a problem. Example, the train to London is delayed due to bad weather.

If it is “on time“, it means that the train will arrive at the expected time. It is NOT late.

A cancelled train means that it is not running.

If you are hungry or thirsty during the journey, you can go to the buffet car for something to eat or drink.

Entering and leaving the train We use 2 very common phrasal verbs to describe entering and leaving the train: get on = to enter get off = to leave

19 Examples: Please get on the train immediately. It is going to leave! This is our station. Let’s get off!

On the Tube (the London Underground)

The London Underground rail network, or “the Tube” is a great way to travel to and from Central London and will be an integral part of most people’s stay in the UK capital. Greater London is served by 12 Tube lines, along with the Docklands Light Railway (DLR) and an interconnected local train network. Underground trains generally run between 5 am and midnight, Monday to Saturday, with reduced operating hours on Sunday.

London’s public transport network, called the London Tube, is divided into nine travel zones. Zone 1 is in Central London and zones 6 to 9 are on the outskirts of the city.

How to ask simple questions in the street?

Could you tell me where the nearest Tube station is? Where is the map of the Underground?...... over there Which line do I need for Sheffield? How many stops is it to…? I’d like a Day Travelcard, please Which zones? ...zones 1-2 I’d like an Oyster card, please (prepaid card for travelling on public transport in London) I’d like to put £10 on it

Useful signs: tickets - bilety platform - peron waiting room - poczekalnia left luggage – bagaż oddany do przechowania lost property office – biuro rzeczy znalezionych underground - metro bus stop – przystanek autobusowy request stop – przystanek na żądanie on time – na czas expected - nadchodzący delayed - opóźniony cancelled - odwołany priority seat (a seat which should be offered to those less able to stand such as pregnanat woman, the elderly, or the disabled) – specjalne miejsce siedzące way out - wyjście mind the gap – uwaga na szczelinę

On the ship

Here is some useful vocabulary you may need when travelling by ship: cruise - rejs statkiem harbour - port on board - na pokładzie deck – pokład

cabin - kabina starboard – sterburta lifeboat – łódź ratunkowa lifejacket – kamizelaka ratunkowa crew - załoga fire-screen door – drzwi przeciw pożarowe galley – kuchnia na statku bunk – łózko na statku hold - żegluga pilothouse - sterownia wheel - ster berth - kuszetka lifeboat - łódź ratunkowa emergency exit - wyjście ewakuacyjne

…and an example conversation which will show you how to ask questions and how does such a conversation with a travel agent look like:

Travelling by ferry – conversation

Alisa: Good afternoon. Could you tell me if there’s a morning ferry here to Plymouth? Travel Agent: Yes, it’s eight o’clock on Mondays and Wednesdays. Alisa: And what time does it get to Plymouth? Travel Agent: Seven o’clock the following evening. Alisa: There is only one ferry, is that right? Travel Agent: Yes, it departs at eight o’clock. Alisa: And how much is the fare? Travel Agent: That depends on what type of accommodation you would prefer. How many are travelling with you Miss? Alisa: Well, there’re two adults and a child, and we’d like a cabin of our own. What sort of accommodation is there on the boat? Travel Agent: Well, there’s either a four berth cabin or a two berth cabin. They can both be standard or special. What time of the year do you wish to travel? Alisa: We’re going in August. Travel Agent: August. Well, for a four-berth cabin it would be £50 per person, and for a special cabin, which has got wash-basin, shower and toilet, that would be £60 per person. It's half fare for children, under twelve. Jane: Oh, that's good news! Well, our child is under twelve.

24 Travel Agent: It's half fare, then. So, if you pay at the end of July a special cabin is £150 for the three of you and a standard cabin is £125. We also have five couchette cabins which are a bit cheaper, they are £30 per person but there is no discount for children. Jane: £30. Travel Agent: That's only for the single journey passengers. All prices include dinner, berth and breakfast, so there are two meals included plus the accommodation. Jane: And what about taking our car, will that be extra? Travel Agent: Yes, the car charges will be based on the length of the vehicle. What kind of car do you have Madam? Jane: Oh, it's a Rover. I have an idea of the length. Travel Agent: That'd be €30 each way. Jane: £30... Travel Agent: Yes, for one way. Jane: Is there any discount for a return journey? Travel Agent: No, it's the same price. Jane: And what about reservations? Do we have to book in advance? Travel Agent: Yes, we have to confirm the availability of the cabins. Jane: OK. Well, thank you very much. I'll probably call back to book the tickets. I'll have to think about it first. Travel Agent: That's fine, Madam. Thank you.

Millions of people all over the world spend their holidays travelling. They travel to see other countries and continents, modern cities and the ruins of ancient towns, they travel to enjoy picturesque places or just for a change of scene. It's always interesting to discover new things and different ways of life, to meet different people, to try different food, to listen to different music. I believe that travelling around the world shouldn’t be hard. It is something everyone should be able to do at least once in their lives. People travel by train, by plane, by ship or boat and by car. All means of transport have their advantages and disadvantages. And people choose one according to their plans and preferences. There is no doubt that it is much easier to travel when you can communicate conveniently. It is worth getting to know the most useful phrases needed while travelling. You will feel not only more comfortable and confident but also it will make your life easier :) Enjoy!

Ebook prepared by Angloville - the biggest provider of language immersion programmes in Central – Eastern Europe.