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Routes and Schedules

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Routes and Schedules Linda Budge Steve Hansen Jeff Harris Pat Hume Rick Jennings, II Patrick Kennedy Steve Miller Andy Morin Don Nottoli Jay Schenirer Phil Serna Service Changes This book includes service change updates effective since the publication of the September 2015 Bus & Light Rail Timetable Book. The changes are as follows: Service with Schedule and/or Route Changes: 28, 51, 54 (6/16), 72, 80, 81, 84, 205, 206, 210, 211, 212, 213, 214, 226 (9/16), 227 (9/16), 228, 246, 248, 252, 255, McClellan Park Shuttle and Rancho CordoVan Route and schedule changes are implemented periodically and typically occur in January, April, June and September. Service change summaries are posted online at sacrt.com prior to implementation and passengers are encouraged to check for updated timetables. 1 Subject Index 24-Hour Automated Information Line ........................3 Monthly Passes .....................................................6-7 Accessible Services ...........................................26-27 Neighborhood Ride ...................87, 92, 132, 150-153 Alert SacRT ............................................................45 North Natomas Flyer ....................................156-160 Bike-and-Ride & Lockers ..................................21, 65 Notice and Complaint Procedures .....................28-31 Bus Route Maps & Timetables ........................46-149 RT Tracker/RT Mobile Site .................................3, 61 Capital City Hospital Shuttles ........................165-166 Online Sales .......................................................7, 55 Citrus Heights City Ride .......................................164 Online Trip Planner ...........................................17, 89 Community Route Guide ........................................43 Other Transportation Services .......................183-188 Connect Transit Card ........................................3, 165 Paratransit Service .................................................27 Customer Advocacy ...............................................4-5 Partnerships ...........................................................41 Customer Service and Sales Center .............3-4, 105 Passes & Tickets .............................................6-7, 55 Customer Services ........................................ 3-4, 6-7 Park-and-Ride Lots ...........................................20, 77 Destination Guide ............................................. 38-39 Pets ........................................................................27 Fares .....................................................................6-7 Photo Identification Cards ........................................4 Golden 1 Center Service ..................................22, 23 Police Services ...........................................25, 45, 97 **Needs Filler** .....................................................165 Rancho CordoVan .........................................161-163 Holiday Schedule ....................................................40 Routes and Schedules ......................................42-44 How to Read a Timetable .......................................17 Sales Outlets .....................................................14-16 How to Ride Bus & Light Rail ............................18-19 See Tracks? Think Train! ........................................37 Español ...............................................................8, 30 Service Animals ......................................................27 русский ...............................................................9, 30 Services for Persons with Disabilities ..........26-27, 93 中文 ..................................................................10, 30 Service Frequencies ..............................................42 Tiếng Việt ..........................................................11, 30 Social Media .........................................................121 Hmoob ..............................................................12, 30 Tips for Safe Riding ...........................................24-25 Language Interpretation Services .......................4, 13 Transit Centers .......................................................43 Laws and Rules .........................................32-36, 109 Transit Talk with the General Manager ...................73 Light Rail/Bus Connections ....................................43 Yolobus Route Maps & Timetables ................167-182 Light Rail Map and Timetable ............................46-51 You Must Abide to Ride ........................................109 Light Rail Ticket Machines ......................................20 McClellan Park Shuttle .........................................155 2 Customer Services & Fares In Person On the Web sacrt.com Customer Service and Sales Center • Schedules and Fares 1225 R Street • Bus and Light Rail Service Alerts (adjacent to the 13th Street light rail station) • Connect Transit Card Monday through Friday: 9 a.m. to 5:30 p.m. Closed weekends and most holidays • Online Trip Planner • Purchase Basic Monthly Passes and • Monthly Passes and Ticket Books Monthly Parking Passes • Photo ID Cards • RideSacRT Mobile Fare App • Timetable Books and System Maps • Pocket Schedules • RT Newsroom • Lost and Found* • Passenger Newsletter • Expansion Projects and More … *RT is not responsible for any items left on buses or light rail trains. RT may not receive lost articles for at least one full business day. Find RT Tracker online at By Phone sacrt.com/rttracker Customer Service Call Center Track your bus in real-time using RT Tracker! 321-BUSS (2877) TDD 483-HEAR (4327) GPS technology allows customers to track RT buses on routes, view their location using online maps and Customer Service Representatives are available for receive estimated arrival times for any bus stop. personalized trip planning at 321-BUSS (2877) and at No registration is required, but you can sign up to 483-HEAR (4327) for the hearing-impaired. receive automatic email and text message alerts Monday through Friday: 6:30 a.m. to 6:30 p.m. containing estimated arrival times. Closed weekends and most holidays Please have a pencil and paper ready when calling. Just let the Customer Service Representative know Quick Reference Phone Numbers where you are traveling from (nearest major cross Personal injury or property damage reports should be streets), where you want to go (destination), and when directed to Risk Management at 556-0281. you want to arrive (day and time). Questions relating to citations should be directed to the Carol Miller Justice Center at 875-7800. 24-Hour Automated Information Line Crossing Gate Hotline: ............................ 648-8433 321-BUSS (2877) (available 24 hours a day, seven days a week) Recorded general transit information accessible by Customer Advocacy: ............................... 557-4545 touch-tone phone. Administrative Office: .............................. 321-2800 Human Resources: .................................. 556-0298 By Mail Job Line: ................................................... 556-0297 Lost and Found: ....................................... 321-2855 RT mails free pocket timetables, trip planners, ticket Lost and Found (bikes): ........................... 321-2800 mail order forms, disabled certification forms and Paratransit Complaints: .......................... 557-4685 comment cards upon request. You may either call 321- Paratransit Eligibility: .............................. 557-4685 BUSS (2877) or mail your request to: Regional Transit, Attn: Customer Service Department, P.O. Box 2110, Sacramento, CA 95812-2110. 3 Customer Services & Fares Photo To Contact Customer Advocacy: • Phone: 557-4545 Identification Cards • Fax: 456-1752 • Email: [email protected] Customer Service and • Online: sacrt.com/rtcontacts.stm Sales Center Weekdays: 8 a.m. to 5 p.m. 1225 R Street Closed weekends and most holidays (adjacent to the 13th Street light rail station) When contacting the Customer Advocacy Monday through Friday: department, please provide the following 9 a.m. to 5:30 p.m. information: Closed weekends and most holidays • Name, address and phone number RT photo ID cards cost $3 each and may be • Date and time of travel purchased by: • Location of bus stop or light rail station • Number (route, bus and/or light rail vehicle) Seniors age 62 and over (with written proof of age). • Brief comments Persons with disabilities (with written proof of disability). A Medicare card or current DMV Disabled When experiencing heavy call volume or after ID are valid to purchase an RT Disabled photo ID business hours, you may be connected to voice card. Please see RT Fares section or call 321-BUSS mail. Please leave a brief message and a Customer (2877) for a listing of documentation accepted by RT Advocate will return your call within one to two for Disabled IDs. business days. Students (age 5-18) must show proof of school Your commendation, complaint or suggestion will be enrollment or be accompanied by a parent or categorized as either an Informal or Formal report. guardian to purchase an RT Student photo ID card. An Informal report is written when the passenger Must have RT photo ID card for a Discount sticker to be valid. does not have all of the required information, wishes to remain anonymous or only wants to pass on pertinent information. A customer may not receive a Language response when filing an Informal report. Complaints resulting in disciplinary action of an RT employee Interpretation require a signed
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