Moscow Metro Museum Is Remarkable

Contents

Chapter 1 Introduction ...... 2

Chapter 2 70 years on rails ...... 4

Chapter 3 Key performance indicators ...... 18

Chapter 4 New technologies ...... 36

Chapter 5 Staff ...... 54

Chapter 6 Social and professional activities ...... 64 2|3

Chapter 1

Head of Moscow Metro speech Dear friends,

2005 is a jubilee year for Moscow metro. The first underground railway line opened 70 years ago on 15th May, 1935. Enthusiasm and efforts of thousands of workers made the dream about building palaces for common people come true. Since then Moscow metro has become an integral part of the Russian history and several generations of Russians. I would like to congratulate our staff on the occasion and express my gratitude for their attachment to work making Moscow metro most quick, reliable and comfortable kind of transport. We have approached the anniversary with significant achievements. On September 2, this year we opened a new long awaited exit from Mayakovskaya station (the first stage of old stations upgrading programme) and on September 10 Delovoy centre station featuring the most modern architectural style. Besides cutting red ribbons in this jubilee year we have made most significant improvements over the past few years developing and introducing new technologies and equipment. In May we opened the so-called “Situation centre” being the first of such kind in the world which accumulates real time information from the whole metro system. Information may be communicated via specially designed red-and-blue emergency (help) panels being installed in all metro stations. Pressing the knob on the panel passengers are immediately connected with the Situation centre operators. With introduction of fully automated fare collection system we have reduced queuing at ticket offices. Rolling stock has been continuously refurbished and renewed. At present the bulk of the Filyovskaya line service is provided with the latest “Rusich” stock. The future of Moscow metro is inevitably linked with the development of Moscow outskirts. Under construction are sections from “Park Pobedy” to “Kuntsevskaya” and “Krylatskoye” to “Strogino”. That means that in the near future metro lines will arrive in northwest densely populated areas. The first extension of Arbatsko-Pokrovskaya line will arrive in Strogino area and the next one in Mitino. Two station currently under construction on Liublinskaya line (“Sretensky Bulvar” and “Trubnaya”) are intended to ease congestion in the nearby central stations. Moscow metro, one of the first grand projects of soviet times, has been constantly developing and improving. Skills of our staff and their devotion helped overcome the unstable transition period and come to the new XXI century with much potential and new achievements. Our success depends on how manage in the context of market economics and our aim is to deliver the improvements that our customers want and expect: fast, comfortable and reliable service. Celebrating our 70th anniversary we hope that have already gained love and respect of our passengers.

Head of Moscow metro D.Gaev 4|5

Chapter 2

70 лет в пути

70 years on rails

Moscow metro has become renowned worldwide as a complex network with unique architectural stations design of which several are listed and rewarded with international prizes.

It has a distinguished history and it is unbelievable that at the beginning of the last century moscovites might hardly dream of the kind of rapid transit we are having now in spite of the numerous projects produced by railway engineers.

1 2 1935 3

1 The first breakthrough

2 The meeting dedicated to metro inauguration

3 Arbatskaya station subsurface ticket hall

It became a tradition from the very start to use only most modern and reliable technical systems. We have always been keeping to it. 8|9

Chapter 2

70 years on rails

Key Performance Indicators 1950

Stations 35 Escalators 90 Route (running rails) 43 km Average daily trains 2834 Rolling stock 478 cars Average daily traffic 1723 thous. Staff 14754

1935–1950

Underground railway very soon became part of the city life. For moscovites and the city visitors gorgeous, richly decorated stations seemed part of their brilliant future. World War II crucially changed the country’s life. Moscow metro continued its operating services being at the same time a bomb shelter and home for thousands of citizens. Some of its premises were used for location of different governmental offices and command posts. Meanwhile building of new lines continued. 1 1950 2

1 Mayakovskaya station during the war

2 Ploshchad Revolutsii station (beginning of the forties)

In the post-war years metro expansion continued. It was necessary to increase the number of trains, improve safety and quality of passenger service. On May 23, 1946 the Banner of the State Defense Committee for excellent performance during the war was handed over to Moscow metro for eternal storage. And on September 6, 1947 by the Supreme Soviet of the USSR decree Moscow metro awarded the Order of Lenin. 10|11

Chapter 2

70 years on rails

Key Performance Indicators 1965

Stations 72 Escalators 185 Route (running rails) 103,5 km Average daily trains 6184 Rolling stock 1344 cars Average daily traffic 3640 thous. Staff 16484

1950–1965

Those years saw the development of fundamentally new technologies which facilitated introduction of entirely new metro equipment including centralized traffic control and automatic train operation systems though most of them were put into service later in the seventies. To improve passenger service cars were equipped with automated information systems. 1 2 1965 3 4

1 The city was rapidly expanding demanding new transport capacities. (Opening of the 1st section of the Circle line, 1952)

2 The first major international event - Moscow hosting Youth and Students Festival (1957)

3 The first ticket gates in Kransye Vorota station

4 Д-stock car introduced into service in the sixties 12|13

Chapter 2

70 years on rails

Key Performance Indicators 1980

Stations 114 Escalators 378 Route (running rails) 184 km Average daily trains 7093 Rolling stock 2675 cars Average daily traffic 6334 thous. Staff 22536

1965–1980

New technologies adding comfort and safety which advantages were adequately assessed abroad were being implemented within the period.

The then introduced stocks of cars ( 81-717/714 types) are still in 1 1980 2 3

1 Moscow metro comes to the outskirts (new densely populated residential areas)

2 Inauguration of Tagansko-Krasnopresnenskaya line section (1972)

3 Trial run on Kalininskaya line (1979)

Another new feature was the development of an automatic speed control system which was intended to provide safety in the given headway. That kind of technology offered a benefit of one-man train operation. 14|15

Chapter 2

70 years on rails

Key Performance Indicators 1995

Stations 150 Escalators 508 Route (running rails) 244,5 km Average daily trains 7961 Rolling stock 4060 cars Average daily traffic 8733,8 thous. Staff 26615

1980–1995

On 13.05.1985 Moscow metro was awarded the Order of the Red Banner of Labour by the decree of the Supreme Soviet of the USSR.

But beginning from the nineties Moscow metro experienced problems connected with inadequate financing which led to decrease in the new lines construction rate and provision of new technologies. Concurrently quite a lot of other public transport routes were cancelled and Moscow metro ridership increased considerably. 1 1995 2 3

1 In 1983 Moscow metro general headquarters was opened on prospect Mira.

2 In 1984 Serpukhovsky radius of the line was put into service (Serpukhovskaya station)

3 In 1995 Liublinskaya line was opened (Kozhukhovskaya station)

In spite of the difficulties particular attention was paid to problems of safety, new technologies implementation and lines capacity increase. 16|17

Chapter 2

70 years on rails

Key Performance Indicators 2005

Stations 171 Escalators 595 Route (running rails) 278,3 km Average daily trains 9702 Rolling stock 4415 cars Average daily traffic 7132,1 thous. Staff 35029

1995–2005

At present Moscow metro priority items are safety, and passengers service quality. Large scale modernization programme allowed to fulfill the targets at a quickened pace. Much of the effort was intended to better serve existing structure but it was just as important to expand the system to feed developing areas.

1 2 2005 3 4

1 “Rusich” stock car

2 Inauguration of Park Pobedy station

3 Inauguration of Annino station

4 Escalators. Vorobiovy Gory station.

The current initial drives are lines extensions and a complex programme on reconstruction and upgrading of stations and escalators which have served over half a century. The next is rolling stock upgrading and renewal. 18|19

Chapter 3

Key Performance Indicators.

Key Performance Indicators

By the results of 2005 it is noteworthy to underline that Moscow metro has fulfilled social and financial targets, stabilized development which can be expected to rise as the economy improves. Considerable steps forward were made due to skills and devotion of staff, improved management in the context of ongoing changes and support of progressive undertakings on the part of Moscow city government.

22|23 Chapter 3 Part 1 Key Performance Transportation of passengers in Indicators 2005.

Train operating schedule was fulfilled 99,94%. The average daily number ridership was 7,13 mln. which made the annual 2603,2 mln.

Graph 3-2. Structure of passengers transportation

37,2% – Passengers using magnetic tickets ( 5,10,20,60 rides) 13,5% – Students and schoolchildren 8,6% – Passengers using monthly travelcards 11,0% – Passengers using magnetic tickets for (1-2 rides) 4,9% – Passengers using smart cards ( 30, 90, 365 days) 24,8% – Passengers using moscovite social smart cards and commuters paying concessionary fares 1

2 3

1 On some days Moscow metro carries about 9 mln. passengers

2 Upgraded ticket gates

3 Moscow metro is the most reliable mode in Moscow 24|25

Chapter 3 Graph 3-3. Customers using moscovite social smart card

Key Performance 3,8% – Heroes of RF. Heroes of the USSR, heroes of labour, WWII participants, partially impaired, WWII veterans, citizens Indicators having been exposed to radiation, honorary blood-donors of Russia and the USSR-18.57mln. 27,2% – partially impaired customers-136.1mln. 34,4% – veterans of labour-172.3mln. 24,9% – pensioners- 125mln. 9,7% – other categories- 48.6mln.

Table 3- 1. Weekly volume of passengers by days of the week (% and thousand).

Week day thous. pass. %

Monday 8727,9 16,1 Tuesday 8963,3 16,5 Wednesday 9000,0 16,6 Thursday 8858,0 16,4 Friday 8934,3 16,5 Saturday 5504,1 10,2 Sunday 4184,1 7,7 1 2

2 1

1 2

1 Moscow metro tickets

2 Smart cards 26|27

Chapter 3

Key Performance Indicators

1 2

1 Peak hour

2 On the escalator

Table 3-2. Monthly number of passengers per day. (thous.)

Month Thous. pass.

January 6362,8 February 7096,8 March 7099,0 April 7370,2 May 6782,6 June 6880,8 July 6217,0 August 6335,4 September 7448,5 October 7680,5 November 7876,9 December 8465,0 Total: daily 7132,1 Table 3-3. Distribution of passenger flows by hours during working days (thousand)

Time 5.30– 6.00– 7.00– 8.00– 9.00– 10.00– 11.00– Lines names 6.00 7.00 8.00 9.00 10.00 11.00 12.00 Sokolnicheskaya 4,3 15,0 40,8 72,9 57,6 46,4 45,9 Zamoskvoretskaya 7,9 34,6 96,4 139,0 104,1 70,7 62,1 Arbatsko-Pokrovskaya 3,4 15,7 38,4 62,2 48,1 32,9 31,2 Filyovskaya 1,4 6,3 21,8 33,7 24,0 16,7 16,1 Koltsevaya 4,5 14,9 35,3 63,4 54,7 41,3 38,2 Kaluzhsko-Rizhskaya 5,8 27,2 80,0 134,2 100,2 70,3 65,5 Tagansko-Krasnopresnenskaya 7,8 42,1 115,0 159,3 116,3 76,6 66,5 Kalininskaya 2,5 12,7 37,3 54,3 39,3 23,7 20,6 Serpukhovsko-Timiryazevskaya 7,5 34,8 93,7 129,0 92,3 58,5 51,0 Liublinskaya 3,9 16,8 43,3 54,3 36,4 19,4 15,3 Kakhovskaya 0,5 2,2 6,4 9,5 6,8 4,6 4,2 Butovskaya 0,6 3,5 9,6 9,1 5,2 3,1 2,4 Total: 50,1 225,8 618,0 920,9 685,0 464,1 419,0

Time 12.00– 13.00– 14.00– 15.00– 16.00– 17.00– 18.00– Lines names 13.00 14.00 15.00 16.00 17.00 18.00 19.00 Sokolnicheskaya 48,1 52,2 59,9 65,9 72,2 89,2 100,8 Zamoskvoretskaya 61,0 60,2 62,9 69,5 80,8 98,7 107,4 Arbatsko-Pokrovskaya 32,2 33,6 35,8 41,1 47,4 58,8 67,8 Filyovskaya 16,2 17,4 17,9 19,4 23,2 26,8 29,2 Koltsevaya 36,3 38,1 43,4 48,6 55,9 66,7 82,4 Kaluzhsko-Rizhskaya 67,6 68,8 73,8 80,3 90,7 114,4 136,5 Tagansko-Krasnopresnenskaya 64,0 65,6 68,4 73,9 86,2 108,6 122,5 Kalininskaya 19,5 20,4 21,1 24,9 29,3 39,3 45,1 Serpukhovsko-Timiryazevskaya 51,1 52,2 55,2 59,7 69,0 86,4 105,0 Liublinskaya 13,6 14,0 14,4 16,2 18,4 22,7 23,0 Kakhovskaya 4,1 4,1 4,1 4,4 5,2 6,9 7,7 Butovskaya 2,0 1,9 1,8 1,9 2,1 2,1 1,5 Total: 415,7 428,5 458,7 505,8 580,4 720,7 828,9

Time 19.00– 20.00– 21.00– 22.00– 23.00– 24.00– Total Lines names 20.00 21.00 22.00 23.00 24.00 1.00 Sokolnicheskaya 60,3 42,7 31,0 16,4 7,2 2,7 931,6 Zamoskvoretskaya 67,7 49,7 33,2 18,7 8,2 3,4 1236,2 Arbatsko-Pokrovskaya 42,0 29,5 21,2 12,1 5,6 2,2 661,2 Filyovskaya 18,3 12,9 9,6 6,4 2,2 1,1 320,6 Koltsevaya 53,2 36,9 27,4 16,2 7,8 2,7 767,9 Kaluzhsko-Rizhskaya 80,4 54,5 38,7 20,4 9,4 3,7 1322,5 Tagansko-Krasnopresnenskaya 73,3 52,2 36,7 21,4 9,8 4,0 1370,2 Kalininskaya 23,8 17,7 11,3 5,7 2,5 1,0 452,0 Serpukhovsko-Timiryazevskaya 64,2 42,9 28,9 15,9 8,5 3,0 1108,8 Liublinskaya 15,2 10,7 7,5 4,6 2,1 0,8 352,6 Kakhovskaya 4,5 3,4 2,1 1,2 0,7 0,2 82,8 Butovskaya 1,2 1,1 0,8 0,5 0,3 50,6 Total: 504,1 354,2 248,4 139,5 64,3 24,8 8657,0 28|29

Chapter 3

Key Performance Indicators

1 2

1 Ticket office

2 Buying a ticket

Part 2 Economics and Finance

Table 3-4. In the reported Year Moscow metro was allocated the following amount (mln. roubles)

2004 2005

Subsidies for fares for socially protected customers 3800,9 3678,3 Capital investments for new lines construction 7437,5 7453,3 Special arrangements (anti-terrorist programme) – 1643,3 Revenues

Table 3-5. Revenues (mln. roubles)

2004 2005

Transportation of passengers 10759,4 15997,4 Auxiliary and commercial activities (commercial activities within 994,4 1075,5 metro premises, advertising, lease etc.)

The acquired resources helped achieve the best match between customers’ needs and our business capabilities.

Costs

Graph 3-4. Expenditure pattern

41,1% – Salaries and charges 12,8% – Electric and thermal power supply 18,2% – Depreciation 10,5% – Material supplies 17,4% – Other (including overhaul and communal services) 30|31

Chapter 3

Key Performance Indicators

1 2

1 Escalator overhaul

2 Maintenance of signalling devices

Graph 3-5. Overhaul

66,5% – rolling stock 11,1% – escalators 8,6% – permanent way 4,4% – ADTP facilities and communication 2,9% – traction and step-down substations, cables and lighting wiring renewal 6,5% – stations, ticket halls, lines sections, tunnel ventilation shafts and other works Lifting works in the depot

Capital assets

Capital assets value as of 31.12.2005 made up 578419.0 mln.roubles.

Graph 3-6. Structure of capital assets value

89% – buildings and structures 2,7% – machines and equipment 8,3% – transport facilities 0,02% – others 32|33

Chapter 3 Graph 3-7. Rolling stock

Key Performance 69,3% – Cars of 81-717/714 stock and their modifications Indicators 1,3% – cars of 81-740/741 stock “Rusich” 27,4% – cars of E-stock and their modifications 2% – cars of 81-720/721 stock “Yauza”

As of 01.01.2006 there are 4415 cars in Moscow metro including 1209 cars of E-stock : «81-717/714» – 3060 cars «81-720/721» – 88 cars «81-740/741» – 58 cars 1 2

3 4

1 E-type car

2 81-717/714 type

3 81-720/721 -”Yauza”

4 81-740/741 -”Rusich” 34|35

Chapter 3 Graph 3-8. Capital construction financing (mln. roubles)

Key Performance 978,3 – Russian Federation Ministry of Finance (Federal budget) Indicators 4598,4 – Moscow City budget 1868,6 – Stabilization currency fund of Moscow 100,3 – allocations from investors

Introduced into service in 2005: • The 2nd way out from Mayakovskaya station • Delovoy Centre station on the new section of Filyovskaya line • Western pedestrian tunnel at the Vykhino junction 1

1 New Mayakovskaya station vestibule

2 Delovoy Centre station interior 36|37

Chapter 4

New technologies

Moscow metro cares about passengers. Therefore we are committed to deliver improvements necessary to make it fast, safe, welcoming and reliable transport using current experience of major transport companies of the world.

1 New way out from Mayakovskaya station construction

2 Inauguration, September 2, 2005 40|41

Chapter 4

New technologies

1 2

1 Delovoy centre station construction

2 Opening of Delovoy centre station

3 Passengers at Delovoy centre station

2. The 171st in Moscow metro, Delovoy centre station on Filyovskaya line was introduced into service on September 10, 2005. It is located on the ground and the first floor of the International Business Centre which is called “Moskva-City.” It was built with use of the latest state-of-the art technologies and strong emphasis on spaciousness with pedestrian and information zones and an exhibition area. “Delovoy centre” is the first on the Kievskaya-Mezhdunarodnaya section of the Filyovskaya line Mezhdunarodnaya station will be introduced into service in September 2006. 1 2

1 Slavyansky Bulvar station project

2 Myakininskaya station project

3 Tunnel shield on the start in the Strogino direction

3. The passed year saw resumption of new lines construction in the direction of two areas not previously served by metro: Stroginsko-Mitinskaya section of Arbatsko-Pokrovskaya line from “Park Pobedy” to “Kuntsvevskaya” and “Krylatskoye” - “Mitino” section. They will serve western and north- western parts of the city: Fili-Davydkovo, Kuntsevo, Mozhaiskoye, Strogino and Mitino with the population of 550 thousand and ease passenger flow on the most congested north-western section of Tagansko-Krasnopresnenskaya line. 42|43

Chapter 4

New technologies

2 3

1 Construction of Strogino station

2 Strogino station project

3 Project of Kuntsevskaya station reconstruction 1

1 Sretensky Bulvar station construction

2 Trubnaya station project

4. The future Central part of Liublinskaya-Dmitrovskaya line with two stations “Sretensky Bulvar” and “Trubnaya” and interchanges to other three lines will make it attractive to passengers and will unload the south-eastern section of Tagansko-Kransnopresnenskaya line. 44|45

Chapter 4

New technologies

1 Partizanskaya station

2 Electrozavodskaya station Part 2 Reconstruction

Time has come to upgrade old stations many of which are listed to preserve their appearance for the future generations

Reconstruction of Mayakovskaya station

In the Process of renovation are: • “Kropotkinskaya” and “Krasnoselskaya” • “Partizanskaya” • Mayakovskaya-reconstruction and restoration Additional and reversing ticket gates and ticket offices to ease congestion at the entrance were installed in “Marksistskaya”, “Shchelkovskaya” and “Electrozavodskaya” stations. 46|47 Chapter 4 Part 3 New technologies Technical upgrading

Some thoroughly worthwhile schemes on technology and technical devices upgrading are under consideration. We also intend to implement a programme of out-of-date equipment replacement with the most advanced domestic and foreign achievements.

New cars on Filyovskaya line

1. The metro cars currently in use will be withdrawn out of service and replaced in batches on a line- by line basis beginning from this jubilee year. The new “Rusich” stock cars provided with homemade asynchronous motors will run on Filyovskaya line. Similar new modifications that have been running on Butovskaya light rail have proved to be most reliable. The new cars correspond to all modern requirements. They have more room for passengers, provide better protection from noise and are equipped with heating and forced ventilation systems. 1

1 Reconstruction of escalator in Semionovskaya station

2 UNIMOG vehicle loaded with equipment for reconstruction purposes 48|49

Chapter 4

New technologies

Laying continuous welded rails on Butovskaya line

2. In 2005 we managed to introduce 8-car trains on one of the most loaded Serpukhovsko- Timiryazevskaya line which allowed 14% car room increase and added comfort to passengers.

3. At the same time we lengthened the morning peak period from 8 to 10 a.m. icreasing the number of served passengers 20-30%.

4. Renovation of escalators in “Semionovskaya”, “Mayakovskaya” and “Taganskaya” (circle line) stations is the first stage of the programme. We plan to renew all those which are 50 and more years of age.

5. To increase epidemiological and ecological safety 24 escalators were fitted out with ultra violet systems to disinfect escalator handrails. Similar systems were supplied to Kaluzhskoye depot to disinfect car interiors.

6. By September 2005 all track on Butovskaya light rail was continuously welded. Since it goes through densely populated area the noise level had to be reduced. Used technology involved aluminothermy welding which contributes to cutting expenses on maintenance and increasing rolling stock life cycle. 7. To reduce vibration under Pushkin Museum of Fine Arts the line section between “Kropotkinskaya” and “Biblioteka imeni Lenina” was fitted out with track insulation devices.

8. A new ventilation type snow cleaner was purchased to clean surface and depots tracks.

1 2

1 Ventilation shaft

2 “Veterok” snow cleaner

9. 6 ventilation shafts were reconstructed with the total replacement of ventilation units for electric starters to improve stations and tunnels air quality and increase fire safety.

10. Fire safety is of major importance. Upgrading and further implementation of the “IGLA” automatic fire prevention and fire extinguishing system continued. 50|51

Chapter 4 The new system modification “IGLA-M.5K-T” is capable of detecting and extinguishing ignition and even its preventing. Besides it transmits signals to the driver in cases of electrical equipment malfunctions. New technologies

• 763 cars in “Severnoye”, “Izmailovo” and “Vladykino” depots are fitted out with the system designed on the basis of “IGLA-MT” which continuously detects heating of axle boxes.

Automatic system of fire detection and extinguishing

• The same devices were supplied to “Prospect Mira”, “Volgogradsky prospect” and “Ryazansky prospect” stations (including escalators, traction sub stations and cable collectors).

Many new possibilities are offered by highly effective wetting agent air-emulsion fire extinguisher which may be used in case the contact rail is live. In 2006 this kind of fire extinguishers will be installed in all cars and stations. A modern ticket office.

11. In 2005 manual ticket control was completely eliminated. Visitors having the right for concessionary fares buy discount magnetic tickets whereas moscovites use the Social Moscovite smart cards. There are 17 kinds of ticket types for fully paying passengers. A new type of ticket gates has recently been designed for wheelchair bound passengers and luggage carriers.

12. Ticket offices are computerized. Ticketing software is flexible enough to allow the staff serve customers in the quickest way. In 2005 to intensify the process first customer-operated ticket selling machines were installed in the most congested stations. They are also capable to recharge smart cards. Besides non-cash payment was also experimentally trialed there by means of a bank smart card. 52|53 Chapter 4 Part 4 New technologies Safety

One of the most important aspects of a quality public transport system is the personal security of customers.

New challenges require new standards of continuous throughout monitoring. On May 1, 2005 we inaugurated “Situation Centre”(a kind of call and emergency centre equipped with all modern facilities).

1 2

1 Help panel

2 Moscow metro Situation Centre

Dispatchers receive images from CCTV monitors at stations, in walkways and in cars (recently installed on trains on Koltsevaya line) and information from help points. Help points look like red-and blue panels.

There were 34448 calls from passengers within the period from 01.05.2005 to 31.12.2005 out of which 33723 were inquiries and 775 emergency calls. Emergency calls were of the following sort: Table 4-1. Emergency calls

Emergency calls Number of calls

Request for medical aid 331 Request to call police 154 Information about non attended subjects or things 80 About non authorized trade 68 Request to remove undesirable customers (tramps) in stations and on trains 35 About beggars in metro premises 34 About lost luggage 30 About things fallen on track 24 Customers complains on staff or equipment or facilities malfunctions 19 Total: 775

Help panels also serve as a two-way communications systems between customers and dispatchers. The first few were installed at Sokolnicheskaya line stations. By the end of 2006 they will appear everywhere.

To provide better interaction with the city police and emergency services special radio information system covering public space is being implemented in Moscow metro. To further improve security Moscow metro opened the Centre of police dogs handling. Several tens of different breeds are being trained to search explosives and drugs.

New clear glass fronted rooms were designed and are being installed at seven stations to achieve maximum visibility to the customer and permit two-way observation.

On 7th September 2005 we inaugurated an official internet site of Moscow metro http://www.mosmetro.ru. 54|55

Chapter 5

Staff

In order that Moscow metro can claim to be serving the needs of its customers it is obligatory that all staff are customer focused and understand that they should permanently continue to improve customer satisfaction. Usually passengers see only customer-facing staff (booking offices clerks, station staff on-duty and drivers through the cab window). The number of staff by January 1, 2006 is 35029.

Table 5-3. Length of service

Length of service 01.01.2006 01.01.2005

Less than 1 year 3749 – 10,7 % 5080 – 14,4 % 1 - 3 years 7582 – 21,6 % 7799 – 22,1 %

3 - 5 years 4736 – 13,5 % 11227 – 31,9 % 5 - 10 years 7150 – 20,4 % (3 to 10 years)

10 - 15 years 5853 – 16,7 % 6723 – 19,1 % 15 - 20 years 1541 – 4,4 % (10 to 20 years)

20 - 25 years 1516 – 4,3 % 2703 – 7,7 % 25-30 years 1197 – 3,4 % (20 to 30 years) 30-35 years 894 – 2,6 % 878 – 2,5 % 35-40 years 473 – 1,4 % 435 – 1,2 % 40-45 years 189 – 0,5 % 220 – 0,6 % 45- 50 years 92 – 0,3 % 96 – 0,3 % 50- 60 years 57 – 0,2 % 59 – 0,2 % There are 7191 working pensioners (20.5%) out of which: 1851 men – 5.3% ( 01.01.2005 – 1865-5.3%) 5340 women – 15.2% (01.01.2005 – 4234-12.0%). In 2005 902 members of staff reached the age to retire on pension whereas in (In 2004- 989). Moscow metro cares about partially impaired staff who in accordance with health standards represent the following groups: 2nd group – 44 staff 3rd group – 289 staff

Still working are 94 Second World War veterans including 52-women Out of which: – 13 are participants of WWII, including 1 woman – Wounded and as a result partially impaired – 1 – Leningrad citizens shut in the city during the siege – 2 – citizens working on the home front – 78, including 51 women

War veterans who fought on the territories of foreign states – 114. Citizens exposed to radiation – 39. In 2005 the government of the Russian Federation rewarded 36 workers. 35 workers received awards from ministries and departments of the Russian federation. Moscow city awards: For 30 years of faultless work in Moscow – 9 For 25 years of faultless work in Moscow – 2 58|59

Chapter 5

Staff

Titles of Honorary worker of transport and communications – 26 Titles of “Honorary builder of Moscow” – 4 Titles of “Honorary electrician of Moscow” – 5 Titles of “Honorary lawyer of Moscow” – 1 Diploma of Moscow city government – 8 Gratitude of the Mayor of Moscow – 8 Winners of Moscow professionals competition – 6

20 awards from different transport corporations: – “Honorary railway man” – 2 – watches engraved with the owners’ names – 5 – gratitude – 11 – “Honorary transport builder of Russia” – 2

422 staff received Moscow metro awards. To maintain a reliable, scheduled service Moscow metro staff regularly upgrade their skills at the training centre. The training plan of 2005 was over fulfilled 25%. Working environment has also been considerably improved and computerized. Station staff duties were eased greatly since manual ticket control was completely abolished.

Table 5-4. Education and Training as of 01.01.2006

Indicator Department Total

Total, Including 3951 • special courses 2347 Training, retraining out of which: 1896 (second allied job) • individual training 1604 • allied job training 447 Total, Including 11288 • economy courses 1508 • special courses 7833 Raising skillls (workers) • probation 331 • at the training centre 249 • other educational institutions 326 Total, Including 2038 • special courses 880 Raising professional skills (Managers, specialists) • probation 11 • at the training centre 472 • other educational institutions 670

Salaries are regularly indexised with proper account of inflation rate, owing to increased revenues from passenger transportation and enhanced efficiency. Our staff take part in the annual Moscow city and Moscow metro professional skills competitions. This year 206 drivers from 15 depots and 205 station staff participated in “Moscow masters” competition. The winners were rewarded with diplomas and bonuses: «Moscow metro best driver»; «Moscow metro best station staff».

The best driver of 2005 is Nikolay Fedorchuk (“Sviblovo” depot)

The best of the stations staff is Liubov Dunayenko (Park Pobedy station)

Annual Sporting event on 15 different kinds of sports attract staff and their family members.

Both camps are situated 15 kms away from Moscow in the pine forest. 60|61

Chapter 5

Staff

1 2

1 The best driver competition

2 The winner (the best driver) 1

2 3

1 Competition of the station staff

2 Fulfilling the competition task

3 The winner 62|63

Chapter 5

Staff

2 3

1 Winners of Moscow metro football championship – “Sokol” depot team

2 Fishing competition

3 Competition of children’ drawings 1

1 Summer camp for children

2 Health camp 64|65

Chapter 6

Professional and social activities

On May 15, 2005 Moscow marked the 70th anniversary of its major and favourite public transport. Metro staff tried to do their utmost to involve moscovites and the visitors in the organized festivities.

2 3

1 Festival train “70 years of Moscow metro”

2 Moscow metro veteran

3 Monument to the workers-victims of WWII 68|69 Chapter 6 Stamps and coins

Professional and social May 12. Krasnye Vorota station. Participated in the festivity of post stamps cancellation specially issued activities to commemorate the event: representatives of the Ministry of Transport, Information technologies and Communications, Moscow government and Head of Moscow metro. At the request of the Russian Federation government the Central Bank issued a special batch of 3 rouble silver coins.

Tickets for the Jubilees

Two series of jubilee tickets were issued in 2005. On May 9 one could buy two trips magnetic tickets decorated with scenes from WWII. And in three days Moscow metro started selling tickets with unique archive photos of Moscow metro on the reverse side.

Exhibition at the Polytechnic Museum

In addition to the festivities in the premises of Moscow metro there was an exhibition “Our Metro” at the Polytechnic Museum. The visitors entered the exhibition via metro gates using a special ticket. Imprinted instead of the trips number was the inscription about the visit. Among the exhibits were: mock-ups of the modern technical systems (radio information systems, dispatcher’s desk, fire extinguishing systems). Visitors had an opportunity to simulate any kind of situation including non-standard and see how the equipment perform. The visitors could also check their health condition the way the drivers do before the working shift. There were also rare documents including those presented by the descendants of Moscow metro staff. 1 1

1 Cancellation of blocks of stamps

2 “Our Metro” exhibition in Polytechnic Museum 70|71 Chapter 6 Performance and Jubilee train

Professional and social On May 15, 2005 customers in Sokolniki station boarding trains felt as if they were in the past. They activities became participants of the jubilee performance. All drivers and station staff were wearing historical uniforms of 1935. The station was decorated with posters with scenes from the first metro stage of construction. Hanging over were the original 1935 slogans. One could also see the original signs and metro regulations.

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1 Station staff in historic uniform of 1935 on duty

2 Participants of the performance in Sokolniki station

But the most fantastic part of the performance was the festival train “70 years of Moscow metro,” a museum on wheels with unique posters from Moscow metro archives telling about the metro construction, the war time and the years following and about metro development projects of those years. One could also see pictures of all kinds of rolling stock from the first to the very modern. The train bearing letter M on the cabin and inscriptions on cars was in operation during the whole year. Sokolniki station on May 15, 2005 72|73 Chapter 6 Photo exhibition Professional in Delovoy centre station and social activities Peculiar feature of the new station architectural design is a dedicated exhibition area were Moscow metro organized the first photo exhibition during the festivity days of the jubilee year.

“Metro” gallery

The first to show his works under the heading: “Presentation of the World” was Yuri Rost, a famous photo correspondent and journalist. At the inauguration ceremony among the attendees were members of the government of Moscow, actors, journalists. It is noteworthy to mention that different exhibitions will be organized there on a regular basis. Inauguration ceremony 74|75 Chapter 6 Moscow metro Professional museum and social activities This year for Moscow metro museum is remarkable. Moscovites and the visitors alike show much interest to the history, architectural design and technical equipment of Moscow metro. In 2005 the number of visitors made up 10000.

1 Interior of the museum

Exhibits on display are unique. The biggest one is the life-size driver’s cab with all necessary equipment. But the most curious is the functioning mock -up of an old escalator. Before the celebrations the museum managed expand the exhibition area where visitors may see current technical achievements. 1

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1 Museum exhibits 76|77 Chapter 6 International activities

Professional and social Moscow metro is an effective member of UITP (International Union of Public transport, CoMET group activities (Community of Metros) and APTA (North American association of Public transport). In autumn of the jubilee year we hosted the UITP Rolling Stock Subcommittee meeting and in November the Annual CoMET meeting (In 2005 Moscow metro held the CoMET presidency). Both the meetings were attended by approximately 70 and 30 metro companies representatives correspondingly. In May during the festivity days Moscow metro welcomed Mr. W. Meyer the-then President of the UITP, Mr.H. Rat, Secretary General of the UITP and representatives from abroad as well as from Russian and CIS countries metro systems.

We continue collaboration with metro systems of Paris, Seoul and BVG within the frameworks of long- term agreements.

In June Moscow metro as well as representatives of Metro Association of Russia and CIS countries participated in 56 UITP International Congress of Public Transport in Rome and in November in the 80th Metro Assembly in Bilbao.

On October 25-26 2005 we made presentation of the anti terrorist system being implemented in Moscow metro within the frames of the Rome-Lyon expert commission of the G8.

On February 8 representatives of the International Olympic Committee got acquainted with Moscow metro within the frames of their visit to Moscow.

On December 8 Berlin Metro museum opened an exhibition “The past and present of Moscow metro” from the archives of the “Novosti” Russian Information Agency. 1

1 November 2005 CoMET meeting in Moscow

2 Representatives of International Olympic Committee in Moscow metro

3 Presentation of the anti terrorist system 78

Moscow Metro

41 Prospect Mira, bldg. 2, Moscow, 129110, Russia phone: (495) 622 1001 fax: (495) 971 3744 e-mail: [email protected] official web site: http://www.mosmetro.ru

Editorial staff: Public Relations Department of Moscow Metro.

Photo: Alexander Popov, “Izvestiya”, ITAR-TASS, “Gudok”, Mosmetrostroy, Metrogiprotrans (computer design), archives of Moscow metro.

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