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98Cb2b00fa44d6b7a8f71d2d9d3 DEAR FRIENDS! In this edition of 2010 report the reader will find most important and interesting information about Moscow metro operation and cultural events, about major improvements and modernization, achievements in metro development, construction and enhancement of safety and security measures. In the past year we celebrated the 75th anniversary of Moscow metro, opened several stations, made technical improvements and continued restoration of historical stations. We are looking forward with hope. Thanks to the support of Moscow city government and assistance of our strategic partners our customers will be able to maintain positive tendencies in our performance and service culture. We are planning to build new lines and stations on a large scale and implement the plan of technical modernization to meet expectations of all our customers. Нead of Moscow metro Ivan Besedin 3 CONTENTS CHAPTER I KEY PERFORMANCE INDICATORS. ............................................. 6 Transportation of passengers (2008-2010) ............................................ 8 Number of passengers carried per day of the week .................................. 9 Average number of passengers per month ................................................ 9 Working day patronage per hour .................................................................. 10 Different kinds of tickets in use ...................................................................... 11 Passengers traveling free (concessionary fares) ...................................... 11 Performance indicators .................................................................................. 12 Performance indicators of Monorail system ............................................... 13 CHAPTER II DEVELOPMENT AND TECHNICAL IMPROVEMENT ...............14 New ticket vending machines ............................................................................. 16 Improvement of fare payment system ............................................................ 16 Joint Service: Moscow metro and Aeroexpress company ..................... 17 Testing a new payment systems (via mobile phones) ............................... 17 New rolling stock ..................................................................................................... 18 New equipment ........................................................................................................ 20 Improvement of passengers service ............................................................... 21 CHAPTER III PUBLIC SAFETY ..................................................................................... 22 Situation centre ............................................................................................... 24 CCTV.................................................................................................................... 26 CCTV in cars ...................................................................................................... 26 Anti-terrorist measures ....................................................................................... 26 Control department ....................................................................................... 27 CHAPTER IV METRO STAFF ........................................................................................ 28 Staff statistics.................................................................................................. 30 Professional competitions .............................................................................. 32 CHAPTER V EVENTS OF THE YEAR ....................................................................... 34 CHAPTER VI NEW PROJECTS AND DEVELOPMENT ...................................... 40 New section of Liublinsko-Dmitrovskaya line ........................................... 43 New Section of Kalininskaya line .................................................................... 43 Extension of Tagansko-Krasnopresnenskaya line to Zhulebino residential area ................................................................................ 44 Pyatnitkoye Shosse station ................................................................................. 44 Extension of Butovskaya line ........................................................................ 44 4 5 6 Key performance indicators 7 CHAPTER I KEY PERFORMANCE INDICATORS Traditionally high key performance indicators and the minimum possible headway are the main achievements of Moscow metro. As to annual number of passengers it is still higher than in most major metros in the world. The average working day patronage is over 8 mln. That is 56% of all public transport passengers. The remit of our staff is to provide services and to meet the present and future needs of the capital. In doing so Moscow metro has a responsibility to ensure that its services are safe, efficient and make provision for all passengers including those with disabilities. The 2010 annual patronage was 2 348,3 mln., by 1.25% lower than had been planned by Moscow regional energy commission, by 1,8%lower than in 2009 and by 8.7% lower than in 2008 whereas the number of passengers paying concessionary fares increased by 4.7% as compared to 2009. Operation schedule was fulfilled by 99.98% and made the same figure as in 2009. The daily number of trains in operation was over 9 thousand. NUMBER OF PASSENGERS CARRIED PER LINE 2008-2010 (MLN.) 400 350 300 250 200 2008 150 100 2009 50 2010 0 Circle Tagansko- Liublinsko- Filyovskaya Butovskaya Kalininskaya Kakhovskaya Dmitrovskaya Serpukhovsko- Timiryazevskaya Sokolnicheskaya Zamoskvoretskaya, Kaluzhsko-Rizhskaya Krasnopresnenskaya Arbatsko-Pokrovskaya 8 The number of passengers fell mostly on Tagansko-Krasnopresnenskaya ( by 5,2%); on Sokolnicheskaya line by 4,2%, on the circle line by 3,4% whereas the number of passengers increased on Arbatsko-Pokrovskaya line by 3,9%. Since a new metro station had been opened in Mitino residential area a great number of passengers switched to Mitino station on Arbatsko-Pokrovskaya line from Planernaya station on Tagansko-Krasnopresnenskaya line which they had used before getting from home by other kinds of public transport. NUMBER OF PASSENGERS CARRIED PER DAYS OF THE WEEK (%) Days of the week % Monday 16,2 Tuesday 16,8 Wednesday 16,5 Thursday 16,9 Friday 16,8 Saturday 9,5 Sunday 7,3 AVERAGE NUMBER OF PASSENGERS PER MONTH (THOUSAND PASS.) Month January 5322,6 February 6678,6 March 7096,8 April 7000 May 6129 June 6266,7 July 5548,4 August 5225,8 September 6666,7 October 6871 November 6833,3 December 7225,8 9 WORKING DAY PATRONAGE PER HOUR IN 2010 (THOUS. PASS.) 150000 120000 90000 60000 30000 0 5.00- 6.00- 7.00- 8.00- 9.00- 10.00- 11.00- 12.00- 13.00- 14.00- 15.00- 16.00- 17.00- 18.00- 19.00- 20.00- 21.00- 22.00- 23.00- 0.00- 6.00 7.00 8.00 9.00 10.00 11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 21.00 22.00 23.00 0.00 1.00 SoKoLniCheSKAyA TAgAnSKo-KRASnoPReSnenSKAyA ZAmoSKvoReTSKAyA KALininSKAyA Arbatsko-PoKRovSKAyA SeRPuKhovSKo-TimiRyAZevSKAyA FiLyovSKAyA LiuBLinSKo-DmiTRovSKAyA CiRCLe KAKhovSKAyA KALuZhSKo-RiZhSKAyA «KiyevSKAyA» – «meZhDunARoDnAyA» BuTovSKAyA The average working day patronage decreased by 136 thous.(i.e. 1.7%). The maximum daily patronage on December 29, 2010 made 8 908 616 customers. That is by 42 850 less than on December 29, 2009. 10 DIFFERENT KINDS OF TICKETS IN USE IN 2010 (%) 4,5 7,1 4,2 25,7 16,6 10,6 15,8 15,5 not more not more not more not more not more Discount Discount Discount than 1-2 trips than 5 trips than 10 trips than 20 trips than 60 trips monthly tickets for tickets for tickets 30, 90,36 unlimited for 70 trips days number of trips for students and Schoolchildren 60.69% are passengers paying for tickets themselves; 8.83 % are passengers, paying part of the fare (students and schoolchildren); 30.48 % of passengers travel free (socially supported). PASSENGERS TRAVELING FREE (CONCESSIONARY FARES) 703 785 706 339 636 904 643 025 542 803 581 498 89 008 As of 01.01.2010 108 828 41 568 42 255 28 774 31 879 As of 01.01.2011 Partially Labour War veterans Pensioners Partially members of impaired veterans impaired big families adults children and their parents 11 PERFORMANCE INDICATORS Indicators Unit of measure 2010 Annual number of carried passengers Mln. 2348,3 including: Mln. 1632,5 Fare paid passengers Maximum number of passengers carried daily Thous. 8909 Fare revenue: Mln. roubles 53 005,5 Including: Mln. roubles 33 651,1 Passenger fare and luggage fare Subsidies for concessionary and discount fare Mln. roubles 19 354,4 Total length of lines in operation kms 301,3 (two tracks) Number of lines 12 The longest line Arbatsko-Pokrovskaya 43,5 kms The shortest line Kakhovskaya 3,3 kms Between The longest tunnel «Volgogradsky Prospekt» – 3,4 «Textilshchiki» – kms Between «Aleksandrovsky Sad» – 0,5 «Arbatskaya» The shortest tunnels (Fil. line) – kms «Vystovochnaya» - «Mezhdunarodnaya» 0,5 (Fil. line) – kms Number of stations (as of December 31, 2010) 182 including: surface 16 interchange 61 Including: 26 junctions The deepest station «Park Pobedy» Number of stations 72 with one ticket hall Number of ticket halls 280 Number of turnstiles (on entry) 2762 Number of escalators in operation 633 Number of stations with CCTV 182 Number of depots 15 Scheduled number of trains in operation 9663 Inventory number of cars 4512 (at the end of the year) Average daily number of cars in operation 3520 Annual car/kms Mln. 724,3 Annual car/kms with passengers Mln. 689,9 Average daily car/kms 563,8 12 Average
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