Metro Staff Education
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RAPID TRANSIT SYSTEM OF MOSCOW Foreword from the Head of Moscow Metro ........................................3 Year’s Events .....................................................................................4 Key Performance Indicators ..............................................................16 Metro Staff .........................................................................................32 Development and Technical Upgrade .................................................54 Safety and Security ............................................................................80 Future Developments ........................................................................94 Dear friends, The year of 2011 is over. It became a year of I would also mention support the Moscow Foreword from the Head important events and significant changes in the City Government offers to Moscow Metro. Last life of Moscow Metro. year, we laid a large stepping stone to the future We initiated major construction, technology construction – unprecedented acceleration, the upgrade and acquisition of modern rolling stock. last decades have witnessed, defines today’s of Moscow Metro Thanks to Moscow City authorities Moscow Metro increasing pace of construction. A few years ago, this day has all the necessary resources to improve it was impossible to imagine that Moscow would passenger service quality and culture. host at the same time the construction of a dozen 2011 statistical data indeed shows positive of stations, line sections, and depots and now it changes. The most important performance has become reality. indicator, to my mind, is the increase in Moscow In conclusion I would like to thank metro staff Metro ridership. The number of full-fare whose exceptional contribution carried us through passengers is soaring. the year of successful results. I want to thank each To a large extent this is due to the fact that last and every one of 39 000 Moscow Metro workers. year we took complex and systematic measures Thank you very much! There’s a year of hard to prevent fare evasion. Besides, compared to work ahead and I’m sure we will handle all the 2010, the number of failures and malfunctions tasks that are to face us. had reduced, which designates our reliability and safety improvement. The Head of Moscow Metro Ivan Besedin 3 Chapter I Year’s Events 2011 was marked with dramatic events that will surely leave a trace in the history of Moscow Metro. Several heavily populated areas were included into Moscow rapid transit system. The main events were the openings of three stations in Lyublinsko- Dmitrovskaya line: «Borisovo», «Shipilovskaya», and «Zyablikovo». Mayor of Moscow visits Moscow Metro «Sretensky Bulvar» Entrance Hall Opens On March 3, 2011 the Mayor of Moscow Sergey Sobyanin visited Moscow Metro headquarters. On May 31, 2011 the entrance hall of «Sretensky bulvar» station was opened. The Mayor of Moscow Sergey Sobyanin visited the station on the opening day. City authorities visited Moscow Metro OCC that operates thousands of CCTV cameras to perform real-time Architects implemented specific style for entrance hall Any passenger could leave a comment in a special guestbook. monitoring. to make an impression of a Moscow Boulevard. 6 7 Extension of Lyublinsko - Dmitrovskaya line On December 2, 2011 three stations were opened in the south section of Lyublinsko-Dmitrovskaya line: «Borisovo», The designing of Lyublinsko-Dmitrovskaya line south section for the first time in years involved concurrent engi- «Shipilovskaya», and «Zyablikovo». neering approach to the whole section, which makes unified architectural ensemble. The Mayor of Moscow Sergey Sobyanin on the opening day. Following the opening of the new line section the number of Moscow Metro stations increased to 185, the total length of lines reached 305.5 km. 8 9 On May 15, 2011 Moscow Metro celebrated its 76th anniversary The anniversary celebration day was graced with the ceremonial launch of the «Aquarelle» art gallery train with renewed exhibition. To honor Moscow Metro anniversary the «Metro» gallery in «Vystavochnaya» station opened a new exhibition «Metro off». The joint project of Moscow Metro and OJSC «Metrogiprotrans» introduced the projects of Moscow Metro stations that had never been implemented. Special Metro Anniversary Tickets On metro anniversary day two special types of tickets were being sold. The two-rides ticket depicts the original photo of 1935 meeting dedicated to the opening of the first 13 metro stations. The one-ride ticket features a female portrait by watercolorist Vladimir Gau from the collection of the Kirov Regional Art Museum n.a. V.M. and A.M. Vasnetsov. This year, the «Aquarelle» project involved one of the oldest Throughout the year passengers could admire museums in northeastern European Russia – the Kirov masterpieces of Viktor Vasnetsov, Vladimir Gau, Mstislav Regional Art Museum n.a. V.M. and A.M. Vasnetsov. Dobuzhinsky, Ivan Kramskoy, Segey Malyutin, Vasiliy Kandinsky and other distinguished artists. 10 11 New Exhibition at «Vorobyovy Gory» Station «Rusich» Trains in Koltsevaya Line On September 10, 2011 «Vorobyovy Gory» station hosted The exhibition coincided with a double anniversary: On December 1, 2011 the rolling stock of Koltsevaya General view of car: this type of car meets high comfort the exhibition of the State Academic Central Puppet 110 years from the birth of the 20th century’s greatest line was fully replaced by new «Rusich» trains. To honor and safety standards and modern design, ergonomic, fire Theatre n.a. S.V. Obraztsov. puppet master Sergey Obraztsov and 80 years from the this event the Mayor of Moscow Sergey Sobyanin visited safety and environmental requirements. foundation of the theatre. Moscow Metro. Italian Poetry in Moscow Metro Escalator Shaft Reconstruction On June 30, 2011 «Mezhdunarodnaya» station of The posters in cars featured extracts from the works of eight On August 25, 2011, following the replacement of the escalator shaft drainage hoods, the passageway between Filyovskaya line hosted the launch of the «Poetry in most famous poets – Dante Alighieri, Francesco Petrarca, «Marksistskaya» station and «Taganskaya» station was re-opened. Metro» train with an exhibition dedicated to the greatest Giacomo Leopardi, Ugo Foscolo, Eugenio Montale, Maria Italian poets. Luisa Spaziani, Umberto Saba and Giuseppe Ungaretti. 12 13 First Park+Ride Facility New Collective Bargaining Agreement Signed On September 29, 2011 the Collective bargaining agreement 2012-2014 was signed in Moscow Metro headquarters. The Head of Moscow Metro Ivan Besedin and trade union chairman Nikolai Nikolsky established and led a select committee which had been working on this agreement for three months. The Collective agreement preserved all social guarantees, payments and benefits of the previous agreement. In addition, for the first time the commitment and social responsibility were expanded, and much attention was paid On October 28, 2011 the first park and ride facility with The parking is equipped with modern automated entry and to families with children. 1 100 parking spaces was opened within walking distance exit control system, CCTV and guarded 24/7. from «Annino» station. First Cafeteria Special New Year Tickets On September 6, 2011 the first cafeteria of Moscow Metro High quality products made in-house. On December 30, 2011 all the ticket offices sold two-rides The authors of the congratulations were the staff of metro fast-food chain opened in the underpass of «Sretensky tickets with the reverse side featuring New Year congratulations departments: a driver, a cashier, an OCC operator, a tile Bulvar» station. from Moscow Metro staff. layer, a senior engineer, etc. 14 15 Chapter II Key Performance Indicators Traditionally, high operating performance and maximum trains frequency are the main Moscow Metro achievements. The daily load of Moscow underground transportation system is more than 8 million passengers. That makes 56% of all urban transportation. The train service schedule was fulfilled by 99.98%, this The daily average weekday ridership increased Passenger Service indicator remained on 2010 level. Over 9 000 trains were in by 174,500 passengers (2.3%). operation every day. 2011 daily maximum ridership was 9 269 977 passengers 2011 total passenger ridership increased by 1.72% The number of reduced-fare passengers decreased In 2011, three stations were opened: «Borisovo», (December 22) which is 361 363 passengers more than (compared to 2010) to 2,388.7 millions of passengers and by by 0.1% to 715.1 million passengers, of which students and «Shipilovskaya», and «Zyablikovo». 198 new cars were 2010 performance (December 29). 0.45% compared to the Regional Energy Commission plan. school children are 205.8 million passengers (0.8% less purchased including 38 «Rusich» (81-740/741 type) cars at The number of full-fare passengers increased by 3.0% to than in 2010). metro’s own expense and 80 «Rusich» cars at the expense 1,467.8 million passengers. This high performance is due to of the municipal budget. active measures of metro staff to prevent fare evasion and improper use of social security cards. Passenger Ridership in 2009-2011 Passenger Ridership in 2010-2011, by lines Number of Passengers (000 000) Number of Passengers (000 000) Zamoskvoretskaya TAGANSKO-Krasnopresnenskaya Kaluzhsko-Rizhskaya Serpukhovsko-Timiryazevskaya Arbatsko-Pokrovskaya Sokolnicheskaya KOLTSEVAYA LYUBLINSKO-Dmitrovskaya Kalininskaya Filyovskaya Butovskaya 2009 – 2,392.2