mybetterfuture Sustainability Report 2017/2018 Sustainability at MAM CSR Management CSR Communication mambaby Economy Products Environment Society #newhorizons #happybaby #livingplanet #fairsociety Austrian family owned business since 1976 with TRIGOS 2017: Environmental Most Sustainable Award of the City ~1,000 Company in of Vienna 2017 employees Austria Develops, What is more sustainable produces and sells Great Place to Work 2018: Best Employer than to work for the future baby items such for babies? This mission is as soothers and bottles in ASRA 2017: expressed in all pillars of Austrian Sustainability CSR at MAM and has been Awards 2017/2018 Work and Family Reporting Award Audit 2017 sweepingly proven through numerous awards. 60 www.mambaby.com countries Austrian Living Standards Award 2018 Various product Most Family- awards in 2017 Friendly Workplace and 2018 such as Region Vas (HUN) the Mother & Baby happybaby 2018 Award All MAM 4 products 00,000 free of product tests BPA, BPS and with 68 different phthalates testing methods in over 12,000 working hours for bottles and soothers livingplanet fairsociety High resource Up to efficiency due to sprueless production of 85 % soothers and less CO 75 bottles 2 % and energy of employees are with the MAM women sterilising methods for our products 41 % of management are women, nearly 100 % parental leave return rate newhorizons +240 % sales growth in the last 10 years Shared findings from Development of the Chinese market during 10,225 the reporting period scientific studies in the field of infant health with ~520,000 MAM Club members, ~1,950,000 Facebook fans, ~250,000 Instagram followers The four most important Sustainable Development Goals for MAM #mambaby happybaby livingplanet 16 The material 28 Emissions matters CO2 and energy saving for Safe raw materials, parents made easy selected suppliers 32 Waste reduction 18 Standards Using resources wisely compliance No compromise in 35 R&D product quality A new home for innovation 21 Product news Five new developments for babies and parents 22 Service oriented Comprehensive advice for mums and dads 25 Found out Breastfeeding and soothers 4 Foreword are not mutually exclusive What to expect in this report 6 MAM at a glance Company facts and figures 8 SDGs The MAM Mission and its contribution to the UN Sustainable Development Goals 12 Value chain Contents Stakeholders from A to Z 2 fairsociety newhorizons 38 Social Audit 50 Impact in Hungary For fair working conditions Create regional value at all locations 54 Active in China 40 Benefits Armed with know-how and MAM employees have a information, MAM enters clear advantage the market 42 Compatibility 56 CSR workshops Creative ideas for more Learning and copying family friendliness sustainability from one another 44 Team spirit Maintaining a great ‘we’ feeling 58 Summary and goals MAM’s contribution to the SDGs 46 Corporate giving 60 Materiality matrix Acting-as-one to do good for others The most important sustainability topics at a glance 61 Code of Conduct How we deal with one another and others 62 Tables and conclusions Statistics of special interest 72 CSR programme ID-No. 1982302 What’s next LegalMini-Label: notice: Published by: MAM Babyartikel GmbH, Lorenz-Mandl-Gasse 50, 1160 Vienna, 74 GRI Standards Content Index www.mambaby.com, Tel.: +43 1 49 141 0, Fax: +43 1 49 141 404 ∙ Editorial and Layout: www.egger-lerch.at ∙ Expert advice: www.csr-and-communication.com ∙ The GRI (Global Reporting Initiative) Photos: MAM Babyartikel unless otherwise noted ∙ Printing: www.janetschek.at Standards disclosures in this report 3 #mambaby Shaping the 12·6 future for the babies of today Dear readers, For more than 40 years now, we have especially important since the babies of transparent and comparable. We have been working at MAM* in the areas of today will be living in it. defined the topics covered in this report health and product safety, alongside together with our most important holder our mission to improve the health and Take responsibility groups with whom we are constantly well-being of babies and parents around At the end of 2015, the 193 member in contact throughout the development of the world. We develop products for states of the United Nations agreed on a our products. You can read what they have babies and their parents and work for good, common future for all: 17 goals for to say in the following chapters and find their future with great attention to detail. sustainable global development should answers to the most common questions be achieved by 2030. In order to make from parents as well. In 2017, it was our great pleasure to this possible, companies are also being receive the Austrian Sustainability Award. called upon to make relevant contribu- Important forums for exchange are inter- The TRIGOS is presented annually by a tions. It was clear for us at MAM that we national specialist and expert committees jury of civil society representatives and wanted to bring our existing sustainability as well as corporate platforms in which honours our commitment as the most strategy into line with these goals in the we actively participate. One such example sustainable company of the year. We see short, medium and long term. is the UN Global Compact: As a member awards like these as confirmation that we of the Austrian network, we regularly are on the right track – although knowing We took a close look at the 17 global exchange ideas with other companies and that there is still a long way to go. goals – also known as SDGs – during experts on topics, challenges, opportuni- the reporting period, reviewed our own ties and trends of taking responsibility and This report will let you know about our sustainability goals and, where possible, the Global Goals. As a signatory, we are activities in 2017/18 and their contribution brought them in line. This report provides committed to upholding the ten principles to sustainability. We report on goals an overview of our existing activities of environmental protection, labour prac- we set for ourselves in the last report, which contribute to achieving the SDGs as tices, human rights and anti-corruption along with if and how we achieved them well as our work to integrate these goals, measures, as well as contributing to the page 68–69. Together with our stake- such as with our processes for innovation. SDGs. holders, we would like to look ahead in our new report. The shape of the future is Parents ask – MAM answers For happy babies As in previous years, we have prepared As an innovation-based company the report according to the internationally we want to stay fit for the future and recognised GRI Standards. In doing contribute to preserving and improving so, we meet the criteria of modern the health and welfare of parents and sustainability reporting and make our babies through our work in research and * For easier reading, “the Bamed MAM Group Ltd” has been shortened to MAM. contributions to increased sustainability development – which is demonstrated 4 GRI 102-1, 102-12, 102-14 by our project with the IMC University of As a responsible part of the local com- Feedback welcomed Applied Sciences Krems pages 8–11. munity, we will discuss insights into our As always, we look forward to your This also includes new service offerings work in Thailand from our last two reports suggestions and comments on our report. such as our all-round packages pages and this year we will be giving a very Our CSR team welcomes your feedback 22–23. In the chapter #happybaby detailed account of MAM’s role in Hun- on [email protected]. you will find answers to questions from gary for the first time. Our production site parents about the safety, quality and in Vaskeresztes contributes significantly We would like to thank all our talented characteristics of our products which to the development of the region. The and dedicated employees, without whose for our stakeholders are by far the most chapter #newhorizons from page 48 dedication the success of MAM would not important aspects of the work we do deals with our own long-term economic be possible. We are looking forward to pages 18–21. considerations as well as the associated the coming years together. Because only challenges and opportunities such as our those who set the tone for sustainability At present, with the issue of climate entry into the market in China. today can succeed tomorrow. protection, SDG 13 is strongly in the public focus which, in the spirit of the Paris Agreement, calls for measures from all stakeholders to stop global warming. At MAM, we have already implemented existing energy efficiency measures in all of our production facilities and provide environmentally conscious parents with a CO2 calculator for climate-friendly use of our products. There is more information about our activities in the field of ecology as well as the carbon footprint of our products in the chapter #livingplanet from page 28. Healthy evolution As a dynamic, expanding company, MAM will continue to grow in a healthy and responsible manner over the coming years, while taking into account interna- Peter Röhrig, Niklaus Schertenleib, tional standards for responsible business MAM Founder Director Bamed MAM Group Ltd practices. We will continue to be there for parents and their babies as well as for our employees, and in the chapter #fairsociety we talk about some of our activities in the areas of social and work- ing conditions from page 36. GRI 102-12, 102-14, 102-53 5 #mambaby founded in 1976 by Peter Röhrig at a MAMWollerau Int. Sales (Switzerland) glance USA locations Brazil Americas MAM Distribution in 60 countries * * 140 ITEMS >30 medical MARKET LEADER * FOR SOOTHERS IN 11 COUNTRIES AND experts 6 COUNTRIES FOR work intensively within BOTTLES the scope of product 8 PRODUCT GROUPS development 6 GRI 102-2, 102-3, 102-4, 102-45, 102-6, 102-7 Figures from 2018 Siegendorf (Austria) Development MAM Research and MAMDesign Int.Vienna Marketing Center (Austria) & MAMVaskeresztes Production (Hungary)MAM locationsGreatSweden BritainFrance Europe Germany GreeceItaly SpainSwitzerland Cyprus MAMWollerau Int.