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PORT OF FELIXSTOWE

PHOTOGRAPHIC ACKNOWLEDGEMENTS Thanks to: Michael Davies Jonathan Taylor Peter Inman Steve Hume Allan King for images donated to this publication CEO’s statement 3 Making history 5 The Port of Britain 8 Terminal facilities 10 Plan of the port 11

CONTAINER OPERATIONS UK’s largest container port 18 Trinity terminal 21 Berths 8&9 22 Rail services 24 Haulage operations 29 Examination facilities 30 Heavy lift capabilities 33 Warehousing facilities 34 Ro-ro operations 37 Shipping lines 40 Rail operators 56 Warehousing operators 60 THE PORT OF BRITAIN

THE BIGGER PICTURE Future development 64 People 69 Environment 71 The community 77 Information technology 82 Engineering 87 Port protection 90 Support services 94 Marine information 98

BACKED BY THE BEST Hutchison Whampoa 108 Hutchison Logistics 110 Paris transport planning 113 Thamesport 115 International Port 116

DIRECTORIES & ADVERTISING Port services directory 120 Advertisements 124

1 2 CEO’S STATEMENT As everyone is well aware, the global economy has struggled for growth since the onset of recession brought about by the banking crisis of 2008. As I write this, CONTINUED however, there are signs that the worst may be over. Not all parts of the world were affected equally by the recession but many economies that were, including the UK, are returning to growth. The International Monetary Fund has upgraded its growth forecasts for the UK by more than any INVESTMENT other advanced economy. Britain is now expected to outpace many of its European peers in terms of growth for the next five years.

As a trading nation this growth will translate directly into greater volumes of imports and exports. And as the Port of Britain, Felixstowe has a vital role to play in facilitating this growth.

Throughout the last six years Hutchison Port Holdings has continued to invest in new facilities at the country’s largest, and most important, container port. This period saw the opening of Berths 8&9, the only facility in the UK to have handled any of the latest generation of 18,000 TEU container vessels.

In 2013 we opened the port’s third rail terminal; the new North Rail Terminal. Doubling rail capacity at the port, the new terminal extends still further the already significant advantage Felixstowe has in being able to offer its customers the greatest range of sustainable transport options.

The improvements to the port’s rail facilities are being matched by upgrades to the national rail network, the latest being the new Chord which increases the efficiency with which freight trains can travel to and from key inland destinations. We already offer more rail services than any other port and the port’s 31st daily service will commence soon.

It is not just the port’s rail connections that are being upgraded. The UK Government has confirmed a major toll-free investment to improve traffic flow on the A14 which connects Felixstowe with the heart of the country.

Our own investment plans also continue unabated. In 2014 we will be extending the quay at Berth 9 to give greater flexibility for the very largest vessels and, beyond that, we will be improving still further the facilities for warehousing and logistics services on the port.

Felixstowe’s position as the Port of Britain has been built upon a long record of delivering on our customers’ real needs. That remains the key focus of our attention and will continue to drive all that we do throughout 2014 and beyond.

Clemence Cheng Chief Executive Officer

3 4 PORT OF FELIXSTOWE MAKING HISTORY

5 PORT OF FELIXSTOWE MAKING HISTORY

1875 1951 1972 The Company was founded by Colonel George The port was acquired by Mr. Gordon Parker, an Work began on a further extension of Landguard Tomline, a prominent local landowner. Business agricultural merchant. New warehouses were erected Container Terminal. Work also commenced on the commenced under the name of ‘The Felixstowe for copra, wheat, maize and sugar. RN oil tanks were development of facilities in the north of the port. Railway and Pier Company’. leased for the storage of linseed, ground-nut and palm oils. 1973 1877 The 700 feet extension of Landguard Container The first F. R. & P. Co. passenger train ran from 1953 Terminal was completed, and another Paceco crane Westerfield to Felixstowe, but in 1879 this line was The port suffered a severe set-back, when the was added (now a total of three cranes in operation). transferred to the Great Eastern Railway. disastrous East coast floods swept over the entire During May, the Southern bypass was completed, Dock area, causing extensive damage, and destroying diverting Dock traffic from the town of Felixstowe. the two wooden piers at the basin entrance. During November, the Freightliner Terminal opened, 1879 and No.3 ro-ro Bridge on the Northern Development The company title was changed to the ‘Felixstowe became operational. Railway and Dock Company’, and powers were given 1959 to construct a dock, warehouses and rail sidings. Work commenced on the new East Quay. Bulk grain Later in the same year, the company title was again and liquid tanks were added. 1974 changed, to the ‘Felixstowe Dock and Railway The first passenger service, operated by Townsend Company’, as it is today. Thoresen, commenced out of Felixstowe, with a 1961 twice-daily service to Zeebrugge. Felixstowe Tank Developments Ltd. was formed. 1882 More tanks were added. Work commenced on the Dock Basin. 1975 No.4 ro-ro Bridge on the Northern Development was 1963 opened on 10th February. During April, the first 1886 Two million cubic feet of warehousing were added. Tor passenger service commenced to Gothenburg. The Dock was opened for trade, and the first The Felixstowe Cold Store was opened. commercial vessel entered on 7th April. 1976 1964 The company was taken over by European Ferries 1889 The Oil Jetty was constructed, extending 1,100 feet Limited. Colonel Tomline died. The Dock was left to Captain into the waters of Harwich Harbour. Ernest Pretyman. 1978 1965 A purpose-built passenger and freight terminal 1904 No.1 ro-ro berth was completed, and made available at opened for Townsend Thoresen. A flour mill and grain storage silo were built on the all states of the tide. north side of the Basin. 1979 1966 Work began on the expansion in the north of the port, 1914-18 Building work commenced on Landguard Container which was to double the port’s container handling The port was requisitioned as a Royal Navy Destroyer Terminal. capacity to approximately 500,000 containers. and Mine-sweeper Base. 1967-68 1980 1939-45 The first 500 feet of Landguard Container Terminal, With 252,802 containers handled in 1980, Felixstowe The port was requisitioned as a Royal Navy MTB and together with one Paceco Vickers Portainer Crane, became the largest container port in Air Sea Rescue Base. was completed and in use by 1st July. By March 1968, the . the remainder of the new container quay (a further 800 feet) had been completed, including one extra Paceco crane, and ro-ro berth (No.2 ro-ro). In addition, 13 acres of land had been reclaimed.

6 1981 1991 2002 In April, the two new terminals, Dooley and Walton, In August, 75% of the port was acquired by the Approval was given, following a Public Inquiry in May, became operational, Walton Container Terminal Hutchison Whampoa Group, Hong Kong. for the Trinity III.2 extension. Plans of intent were being a separately operated company, a subsidiary of The separately- operated container-handling facility, announced for the reconfiguration of the southern part the Orient Overseas Container Line in the C.H. Walton Container Terminal (owned by Orient of the port. Tung Group. Overseas Holdings Limited), amalgamated with Trinity Terminal (75% of Port of Felixstowe owned by Hutchison Whampoa Limited, 25% by Orient 2006 1982 Overseas Holdings Limited). In February approval was given, following a Public Work commenced on a second Railfreight Terminal at Inquiry in 2004, for the Felixstowe South the port to serve Dooley and Walton Terminals. Reconfiguration scheme. The scheme provides a quay 1993 length of 1350m, refurbishment and extension of the Dredging work to deepen the main channel to a existing Landguard container park and a new north rail 1984 minimum depth of 12.5 metres started. A new terminal. Felixstowe became the first seaport in the UK to warehouse for Forest Products was completed (94 introduce computerised Customs’ clearance. Shed), giving the port just over one million square feet of warehousing. 2008 Costain was appointed in May as the main contractor 1985 for the Felixstowe South project and, following a major During 1985, a new Private Bill began its progress 1994 demolition programme, the start of construction was through Parliament. This was completed in May Hutchison Whampoa purchased the remaining 25% of marked with a ceremony held on 1st September. 1988. It secured a further 220 acres on the northern the port from OOHL, giving Hutchison 100% bank of Harwich Harbour and the Orwell Estuary for ownership of the Port. The port was given the go- future expansion requirements. Work commenced on ahead to undertake a new 630-metre expansion of 2011 Trinity Container Terminal (Phase I). Trinity Terminal (Trinity III). The A14 dual carriageway The port celebrated the 125th anniversary of the first right from the port’s entrance, linking up with the commercial vessel working at the port. September M1/M6 junction, was completed and opened 28th saw the official opening of Berths 8&9, phase 1 1986 of the new deep-water facility comprising 730m of Phase I of the development became operational in quay with a depth alongside of -16m below chart January. This provided the port with 550 metres of 1996 datum and seven ship-to-shore cranes from ZPMC. quay, and 24 hectares of back-up storage space. A 3rd April – Trinity III was officially opened by their Royal HRH Princess Anne loaded the inaugural box on to the depth of water alongside of 13.4 metres also Highnesses, Prince and Princess Michael of vessel MSC Esti. Upgrades to the Dockspur provided Felixstowe with the ability to handle the Kent. The port handled its two millionth TEU for 1996 Roundabout and Copdock Interchanges were largest container vessels in the world. On 7th April, on 30th December. completed. the port celebrated 100 years as a working port. 1997 2013 1987 In May, fire destroyed the original Dock Office, which The opening of a further nine rail tracks was carried The port was acquired by the P&0 Group. Felixstowe dated back to 1888. In December, for the first time out in June by HRH the Duke of York doubling the became the first port in the UK to handle over one ever, the Port handled 200,000 containers on the Rail port’s rail capacity. The new North Rail Terminal allows million TEUs in one year. Terminal in one year. 30 x 60ft wagon sets to work on a single track. (The previous North Rail Terminal was renamed as the Central Rail Terminal). In October the port worked the 1988 1998 world’s largest container ship, the Majestic Maersk, At the end of this year, construction work began on a Hutchison acquired Thamesport on the Isle of Grain, on her maiden voyage with a capacity of 18,000teu. £50 million project to double the size of Trinity and Harwich International Port, formerly known as Container Terminal. Parkeston Quay. The North Rail Terminal was extended by 56 metres and upgraded. The main navigational approach channel was dredged from -12.5m below 1990 Chart Datum to -14.5m. Trinity Terminal Phase II opened.

7 PORT OF FELIXSTOWE THE PORT OF BRITAIN

Felixstowe is proud to be The Port of Britain, strategically located to serve the The Port of Felixstowe is the vital connection in thousands of time-critical, import/export needs of the entire country. Carriers, retailers and manufacturers as efficient supply chains, offering: well as businesses across the logistics sector have flourished and grown thanks to the Port of Felixstowe’s flexibility and ‘can-do’ approach. In 2013, a year of flat I The perfect position, closest to the key deepsea shipping lanes. volumes for the UK, container volumes through the Port of Felixstowe showed a I The facilities and experience to handle the world’s largest container ships significant increase, to finish ahead of 2012 – a huge achievement in a with ease. recessionary market. I Unrivalled connections by road, rail and coastal shipping. I The best proximity to the UK’s ‘Golden Triangle’ of distribution and What do the world’s shipping lines look for in a port? Deep water, state-of-the-art warehousing operations. berths, the largest ship-to-shore cranes and the latest yard handling equipment? I The best location for handling exports from the UK’s manufacturing regions. Yes, of course, all of these – but that’s only half the picture. I More investment, more expansion, more opportunities on the horizon.

Service, flexibility, experience, economies of scale and an unstoppable Felixstowe is far and away the largest container port in the UK by volume, and huge commitment to investment, efficiency and improvement – all of these have been investment has continued to keep it way ahead of the competition and driving vital in establishing and reinforcing Felixstowe as THE Port of Britain and the market leadership. country’s most important hub for shipping, logistics and transport services. In 2011, the port took another massive step forward with the opening of Berths It’s that strength and depth which makes the picture complete, and it’s that 8&9, providing the deepest quays and largest ship-to-shore cranes in the UK. strength and depth that make Felixstowe the port of choice for more than 30 major Now plans for a 190-metre extension, equipped with three more cranes, are in shipping lines, offering more than 90 services and covering nearly 400 hand and shall again be delivered ahead of the next influx of ultra large container around the world. ships into the world fleet.

8 In 2013, the port’s new North Rail Terminal was opened, more than doubling Add coastal shipping and Felixstowe’s thriving roll-on/roll-off services into the mix Felixstowe’s rail capacity at a time when rail freight services are more in demand and, together with the vast spread of deepsea and shortsea locations served from than ever before. Rail is a key differentiator here – it’s worth emphasising that Felixstowe, it’s easy to see the advantages of critical mass and choice that the Felixstowe would rank as the UK’s third biggest container port based on its rail port provides. throughput alone. Rail, road or sea, there are opportunities to triangulate and significantly reduce The opening of the North Rail Terminal enabled the introduction of a 30th daily rail empty road miles, create backhaul opportunities for rail or feeder, re-use empty freight service to and from the port. But its impact has been far wider, enabling the containers and take financial and environmental costs out of the supply chain. port to handle 30 wagon trains as standard, providing extra capacity and more cost- All of that is backed by substantial availability for portcentric logistics solutions, effective options for both rail freight operators and users. But again, Felixstowe including a major redevelopment of brownfield land within the port for warehousing does not stand still. The construction by Network Rail of the Ipswich Chord will and distribution activities, underway and due to commence in 2016. make a significant difference for freight trains heading to and from the Port of Felixstowe. Due to open in the first part of 2014, this new 1.4 km stretch of track Scale, efficiency, strong networks and leading the field – Felixstowe is already will cut as much as an hour off the journey for freight trains, while also allowing delivering. With an unwavering commitment to further investment, Felixstowe will more and longer trains to run directly to the Midlands. The 31st daily freight service remain The Port of Britain. to and from the port will be introduced immediately after the completion of this link with further services also to be introduced within the year.

9 TOTAL PORT AREA TERMINAL 338.3 HA Made up from: Trinity Terminal 136.7Ha, Dooley Terminal 12.4Ha FACILITIES Berth 8&9 35.3Ha, Landguard Terminal 26.4Ha Rail Terminals 13.3Ha, Trimley Branch Line 5.5Ha Support Areas 108.7

TRINITY TERMINAL BERTHS 8&9 DOOLEY RO-RO TERMINAL RAIL TERMINALS

Area Area Area South 136.7Ha 35.3Ha 12.4Ha 3 tracks – each 440m 2 rail-mounted gantry cranes Stack capacity Stack capacity Length of quay 40 tonnes capacity 90,000 teu 22,500 teu Ro-Ro 3 2 reachstackers 174m @ 7.3m 45 tonnes capacity Length of quay Length of quay Ro-Ro 4 2,354m 730m 246.5m @ 9.75m Central 7 deep-sea container berths 2 deep-sea container berths 8 tracks – each 475m 16m below chart datum 2 rail-mounted gantry cranes Depth of water below 190m quay extension due to 40 tonnes capacity chart datum commence this year LANDGUARD TERMINAL 2 rail-mounted gantry cranes 15m for 910m of quay Future development 35 tonnes capacity 14m for 918m of quay 7 Quayside cranes 2 reachstackers 11.9m for 300m of quay 7 x 24 containers wide Area 45 tonnes capacity 11.6m for 226m of quay 3 x 24 containers wide on order 26.4Ha North 27 Quayside cranes 22 Stacking cranes Length of quay 9 tracks in total of which operation 10 x 22 containers wide 22 x 40 tonnes capacity (1 over 5) 270m lengths 3 x 20 containers wide 7 tracks – each 705m 3 x 18 containers wide Reefer points Depth of water below 1 track 660m 9 x 16 containers wide 300 chart datum 1 track 640m 2 x 13 containers wide 11.9m 3 rail-mounted gantry cranes 41 tonnes capacity 74 Stacking cranes 2 rail-mounted gantry cranes 52 x 40 tonnes capacity (1 over 5) 41 tonnes capacity on order 22 x 35.6 tonnes capacity (1 over 4)

Fork park 12 x 5 high stacking container forklifts 3 top loading forklifts, 40 tonnes capacity

Reefer points 1600

Please note: This marine information is provided for guidance only. Any vessel entering Harwich Harbour should PLAN OF THE PORT ® contact Harwich Haven Authority at the address provided (see page 100) for the latest sailing directions.

10 RAIL TERMINAL - CENTRAL

RAIL TERMINAL - NORTH

RAIL GATE HOUSE

CURLEW HOUSE

BERTHS 8&9

IN GATE

Port of Felixstowe

Future Development

Berths 8&9 quay extension

12

3.7MILLION TEU PER ANNUM 830,000 TEU BY RAIL 3000 SHIP CALLS 32,500 JOBS CREATED 60 2500 EMPLOYEES TRAINS PER DAY 12 200,000 RO-RO UNITS FEEDER VESSELS PER WEEK

2/3OF ALL WASTE RECYCLED

2.2 MILLION SQ FT WAREHOUSING 7 MILLION SQ FT WAREHOUSE DEVELOPMENT POTENTIAL

15 CONTAINER OPERATIONS

16 17 CONTAINER OPERATIONS UK’S LARGEST CONTAINER PORT

The Port of Felixstowe is the UK’s busiest container port and one of the largest in Europe. Operating a dedicated container terminal which handles nearly 4 million TEUs (Twenty-foot Equivalent Units) a year. Over 40% of the UK’s import and export trade passes through the Port of Felixstowe, and its road and rail connections link it to the country’s major markets, providing customers with a productive, consistent and quality service.

As such, the port plays a pivotal role in keeping UK trade moving with around 3,000 ships passing through its terminals each year – including the very largest container ships afloat today. Approximately 30 shipping lines operate from Felixstowe, offering over 90 services, and covering some 400 ports around the world. Importantly, the port provides some of the deepest water close to the open sea of any European port.

18 The port operates 24 hours a day, seven days a week. It takes a workforce of almost 2,500 to ensure that the port’s day-to-day operations run smoothly, the highly trained staff are vital to its ongoing success. The port boasts teams of dedicated people, skilled in roles ranging from plant driving, systems development, planning, mechanical and electronic engineering, rail operations, yard control and stevedoring, all are committed to servicing the demands of the world’s largest container vessels in a consistently professional manner.

The implementation and continued development of real-time crane work programmes and park management/control systems have brought significant efficiencies in container park control and quayside productivity. These advances, together with the considerable commitment the port has made in purchasing new plant, serve to ensure that the port’s container terminals continue to provide customers with a quality and productive service.

19 20 CONTAINER OPERATIONS TRINITY TERMINAL

The initial phase of Trinity Terminal opened in 1986, with subsequent phases opening in 1990, 1996 and finally in 2004. In 2007 the port completed the Trinity Fork Park development. This is the final phase of development within Trinity Terminal. Over the years, Trinity Terminal has built up an enviable reputation as one of the most efficient and high-tech container terminals in Europe.

Trinity Terminal continues to remain the largest container handling facility in the UK, and has one of Europe’s longest continuous quays, at 2,354 metres. The terminal has seven deep-water berths, varying in depth from 11.6 metres to 15 metres alongside.

The terminal is serviced by 27 ship-to-shore gantry cranes, 16 ultra post-Panamax, 9 post-Panamax and 2 Panamax – 10 ultra post-Panamax cranes manufactured by Zhenhua Port Machinery Company (ZPMC) in Shanghai, are amongst the largest at the port, with an outreach of 22- containers wide, and are equipped with twin lift capability and heavy lift capacity of 85 tonnes.

With sufficient deep-water and some of the world’s largest container cranes, Trinity Terminal is able to accommodate the very latest generation of container ships – a position unrivalled by any other UK port. The total developed area of Trinity Terminal stands at 136.7 hectares, with an ultimate capacity to handle four million TEUs per annum.

The container storage area is served by a fleet of 74 rubber-tyred gantry cranes, with a stacking capacity of 90,000 TEUs. The port invested heavily in an additional container storage area to accommodate the increase in empty container volumes through the port. This empties park, covering 13.6 hectares, has the ability to store up to 18,000 TEUs, and means that the port is able to consolidate a significant proportion of empty containers in one dedicated area at the back of the terminal.

Trinity Terminal is the UK’s leading port for the transportation of refrigerated goods, and is equipped with 1600 reefer points to supply power to refrigerated containers.

In addition Trinity Terminal provides specialist cargo handling capability, utilising its highly skilled workforce with many years of experience and using specialist lifting equipment designed to handle the more complicated heavy project and break bulk cargos.

Non-unitised cargoes can be loaded and unloaded from and to container vessels alongside the standard container operations.

21 CONTAINER OPERATIONS BERTHS 8&9

22 The Port of Felixstowe has been at the forefront of the container industry for over With an outreach of 62 metres, they are capable of handling container ships with 40 years and the development of Berths 8&9 – the first phase of the Felixstowe 24 containers wide on deck. Each crane weighs approximately 2,000 tonnes and is South development – will secure its position long into the future. able to lift two containers simultaneously, up to a total of 70 tonnes.

When complete, the entire development will provide 1,285 metres of quay, and The container storage yard for the new facility has been enlarged by the reclamation with a depth of water alongside of 18 metres below chart datum, it is designed to of 28 hectares of river bed and, in Phase 1, has a capacity of 22,000 TEU. accommodate future generations of container ships. The first phase, opened in 2011, consists of 730 metres of quay, initially dredged to 16 metres depth; The first phase of the development is equipped with 22 rubber-tyred gantry cranes enough to handle all existing container ships. (RTGs). Designed to the latest standards, these Eco-RTGs have significantly lower emission levels than standard machines, and help make Berths 8&9 the lowest- As well as having a greater depth than any other UK container terminal, Berths 8&9 carbon container terminal in the UK. are equipped with the largest cranes of their type anywhere in the world.

23 CONTAINER OPERATIONS RAIL SERVICES

24 The Port of Felixstowe is the multi-modal leader, offering the best connectivity for Britain’s real distribution needs.

Rail operations are viewed as having a key role in the future at the Port of Felixstowe, providing an intrinsic part of the Container Division’s customer service activities, creating critically needed, environmentally friendly logistical links to the core UK industrial hinterland markets. Rail services are provided to the shipping lines and other port users, offering the most comprehensive inland rail destination portfolio of any UK port.

The Port of Felixstowe owns and operates three intermodal rail terminals, two adjacent to Trinity deep water quays (Central & North) and the other in close proximity to the port’s newest deep water container facility, berths 8&9 (South Terminal). Together these terminals provide an annual handling capacity in excess of 1m TEU. All the rail terminals are multi-user facilities offering open access to freight operating companies.

Since 2002 the port has realised a 100% increase in rail throughput and is Britain’s largest container rail terminal with record breaking thoughput. During 2013 almost 12,000 containers were handled in one single week and the port now regularly handles around 11,500 rail containers each and every week. Rail volumes currently represent around 28% of the port’s UK domestic throughput and continue to grow strongly at around 7% per annum, demonstrating that rail is a credible alternative to road haulage.

The port provides 60 services to and from Felixstowe each day operated by Freightliner Ltd, GB Railfreight Ltd and DB Schenker Ltd. These trains link Felixstowe with the major markets of the UK, providing direct connections to Glasgow, Manchester, Liverpool, Leeds, Cleveland, Birmingham, Doncaster, , Selby, , Wakefield, Ditton (Widnes), Scunthorpe and Bristol. There are indirect connections with a broad range of customers’ depots through onward transportation from these inland terminals.

25 CONTAINER OPERATIONS RAIL SERVICES

All the rail terminals operate on a two-shift/24-hour basis, from 0700hrs on Monday to 1900hrs on Saturday. The Terminals can also be operated in between these scheduled times, based upon demand and operational need. The port owns and maintains approximately six miles of rail track, incorporating sidings, cross-port track and a branch line linking the North and Central terminals to neighbouring Trimley and the wider network.

The port is firmly committed to further increase the share of freight transported by rail and has supported this objective by continuing to make significant investments in recent years to achieve this aim. These investments include, the installation of new rail mounted gantries, the creation of the Creek Sidings providing a remote holding area thereby creating additional terminal capacity at the South and most recently the construction of the new £38m North Terminal, which opened during 2013 and is capable of handling 30+ wagon trains as standard.

The port continues to work hard with rail stakeholders and partners developing closer working relationship with organisations such as Network Rail to provide improved service integrity and productivity. Most recently HPUK has progressed system development, introducing a dedicated and state-of-the-art control and monitoring system at the port’s rail terminals.

Rail logistic solutions removes more than 500,000 lorry movements from the country’s busy road network each year which obviously helps reduce the demand on the UK’s road infrastructure and at the same time reduces carbon emissions. Felixstowe fully recognises these benefits and supports our customers’ wishes to invest and develop this crucially important modal logistic solution from the UK’s largest container port.

26 27 28 CONTAINER OPERATIONS HAULAGE OPERATIONS

Vehicle Booking System (VBS) At Your Service

A few years ago, afternoon road congestion was an almost daily occurrence around Calling at a port for the first time can be a daunting experience for a truck driver – the port and 40% of the trucks handled daily were arriving within a six-hour period. but there is help at hand. More than 20 staff in the port’s Customer Service This lead to long queues and consequent delays for the local community. The Port Department provide help and information to shipping lines, agents, hauliers of Felixstowe’s Vehicle Booking System (VBS), introduced in 2007, has been a major and others. success in managing the arrival patterns of the haulage industry and influencing peak time congestion. Open between 2300hrs Sunday and 1500hrs Saturday, the Customer Services Department: VBS, a high-spec internet-based booking system, is mandatory for all hauliers collecting or delivering containers. It also provides a method to ensure that each I Oversees the VBS system. haulier has the correct information before making their journey to the port, in order I Deals with issues associated with the collection to achieve a ‘right first time’ transaction at the gate complexes. and delivery of containers and other cargoes. I Manages the recording and reporting of container damage, yard accuracy and storage of out-of-gauge cargo. Eliminating the Paper Chase I Offers an out-of-hours service for urgent collections. I Provides an automated information service on opening hours, weather, etc. Faster, more streamlined processes; less waiting; less paperwork; the port has completed a series of projects to achieve faster processing times of all hauliers. To contact please call: 01394 604060 or email: [email protected].

In new system solutions now deployed at both the in and the out-gates, a time- The port website: www.portoffelixstowe.co.uk also offers a wealth of information consuming two stage process has been replaced by a streamlined process with including guidelines to drivers, and a haulier video illustrating clearly how to collect port operatives using handheld devices and truck drivers using touch screen and deliver a container at the Port of Felixstowe. consoles. The system enables the hauliers to perform identity checks and enter VBS and vehicle registration numbers at the in-gate consoles, and inspect and confirm the status of each container being collected from the port, updating the Road Haulage Identity System (RHIDES) port community system (Destin8) in real-time. Automatic number plate recognition technology has also been introduced, for added security, and intuitive self-service The port introduced its RHIDES initiative in 2006, in response to the requirements consoles for the processing of collections only have been introduced at the of the International Ship and Port Facility Security (ISPS) Code. in-gate complexes. Drivers must have a RHIDES card to gain access to Felixstowe’s container These changes have led to a significant reduction in paperwork. Where a Unit terminals to exchange containers. There is no charge for a RHIDES card, and the Load Note historically required five sheets of A4 to be printed for each container, system does not increase the time taken to process drivers. Chip card technology today a single job slip is all that is required. stores the driver’s name and a hand-scan.

These important changes in container terminal operations have only been possible The system also offers an additional layer of security and deterrent to theft. because of the close and positive cooperation that exists between the port, the The cards can now also be used as a more secure method of releasing import Felixstowe Port Users’ Association, customers and hauliers. containers to authorised drivers or companies.

The culmination of these projects led to the port receiving the 2012 award for Excellence in Information Management from the Chartered Institute of Logistics and Transport (CILT).

29 CONTAINER OPERATIONS EXAMINATION FACILITIES

30 Container Freight Station

The port operates a 6,000m2 Container Freight Station (CFS), located on Trinity Terminal. As well as providing extensive container stripping and stuffing services, the CFS also offers modern, state-of-the-art Border Inspection Post (BIP) facilities.

It facilitates the examination of cargoes by Port Health, UKBF, Special Branch & AVCIS, Forestry Commission, Plant Health and Seeds Inspectorate, Horticultural Marketing Inspectorate and Trading Standards.

The port has committed substantial investment in the creation of two BIP areas and reefer gantries to support the two areas – the Temperature Controlled Examination Facility (TCEF) and the Ambient Temperature Examination Facility (ATEF). These facilities comfortably exceed the EU guidelines for BIPs.

The BIP areas provide Coastal District Council’s Port Health Authority – whose offices are on the port – with the means to carry out their duties and examinations within a clean, contained environment. The port works closely with Port Health, and signed a ‘Memorandum of Agreement’ with the authority in September 2005, which commits both parties to a set of objectives for the timely and efficient inspection of containers at the port.

The examination area also provides the presentation of containers to a state-of-the- art X-Ray scanning machine based permanently on the port and controlled by UKBF.

The TCEF

The examinations presented in the Temperature Controlled Examination Facility are usually for products of animal origin. These examinations are predominantly called for by the Port Health Authority. This examination facility is divided into two inspection areas. The first of these is a five-bay facility, which is used to examine cargoes for human consumption, largely fish and chicken. The remaining facility has two bays, and is for the inspection of cargoes not for human consumption, such as fishmeal and pet food. To avoid contamination, the two areas in the TCEF are completely segregated, with each area having its own equipment.

The ATEF

The port has built a designated Ambient Temperature Examination Facility within a large warehouse, known as 70 Shed. The ATEF is split into two areas – one for the examination of products of animal origin, such as canned tuna, gelatine and corned beef, and the other for the examination of foodstuffs not of animal origin, such as nuts and fruit. For hygiene purposes, the two areas and all the equipment used are kept completely separate.

Daily planning for the whole area, in conjunction with governing bodies needs, ensures swift turnaround time for containers requiring examination.

31 32 CONTAINER OPERATIONS BREAK-BULK, CONSOLIDATION AND HEAVY LIFTING SERVICES

Not everything can be conveniently shipped in a container. That’s why, as a core aspect of logistics solutions, the port offers customers a specialised cargo service to handle break-bulk and out of gauge cargo. A dedicated team work closely with heavy lift specialists, charterers and non-container lines looking to use Felixstowe for multiple or one-off shipments.

Continued investment in new lifting equipment and a dedicated specialist cargo team trained in lifting, lashing and securing loads, enabling the port to carefully plan and deliver a bespoke service in line with customer requirements. Whether a consignment is arriving at the port already lashed and loaded on a flat rack, or in need of lifting, lashing and securing on-site or on-vessel, it will be handled with the same professionalism as the core container operation.

The ship-to-shore cranes on berths 8&9 have additional heavy lifting capacity of up to 100 tonnes. This, together with the specialist equipment listed below, enables the Port of Felixstowe to offer customers a competitive advantage in break-bulk heavy lift service provision.

Specialist Equipment

I A new Ramshorn gives the port capability to lift up to 100 tonnes – depending on load, outreach and berth. I An investment in nylon webbing slings has helped reduce the overall tare weight of the lifting rig and increase overall lifting capacity. I New MAFI rail cars, with a safe working limit of 100 tonnes, enables a full handling service, including through store and transporting the load to and from the vessels. I Specially designed 9 meter lifting beams enable the port to lift yachts and other pleasure craft up 28 meters long.

Traditionally, many challenging cargoes might have been routed via the Continent but it is definitely time to think again. Whether imports or exports, Felixstowe has the equipment and expertise to handle your heavy lifting requirements.

33 CONTAINER OPERATIONS WAREHOUSING FACILITIES

The current economic climate and its impact within the supply chain has reiterated The Port of Felixstowe Warehouse Division provides customer personalised on-site the importance for the Port of Felixstowe to remain at the forefront of new container transport solutions. Containers can be repositioned overnight, avoiding methods of satisfying the changing distribution needs of importers, manufacturers peak times at the container terminal, whilst also allowing for the delivery of these and retailers across the UK. to a customer’s site during operationally quiet times.

Ports are increasingly being viewed as supply chain ‘nodes’ where the seamless This in turn enhances the customer’s opportunity to achieve its optimal operational integration of carrier services with downstream logistics is the key. Whether capabilities, by reducing the impact of container movements on their operations consignments are routed by road or by rail, Felixstowe has always been at the and also providing containers ready for first thing in the morning. forefront in providing a range of options aimed at the shipper and cargo owner. Demand for these services continues to increase as the port engages with its The Port of Felixstowe provides over 70,000 square metres of warehousing located stakeholders to facilitate the through passage of goods to and from the hinterland. within the HM Revenue and Customs wharf-approved area, providing the cargo owner with the unique opportunity to benefit from importing containers that would The Port of Felixstowe concentrates on supply-chain solutions at the very point of otherwise be overweight for travel on UK roads. 2009 also saw the development of landing in the EU. Leveraging the advantages of a port location, offering devanning, on-port temperature-controlled consignment handling services in a collaboration consolidation and bonding all within the security of a policed complex, Hutchison’s between the port and Seafast Celsius Ltd. ports continue to work closely with both the Shipper and Consignee. This new port-centric solution now offers a range of services to carriers, importers By challenging the ‘traditional model’ whole sections of the supply chain have and cargo owners of cold chain consignments all seeking to reduce their supply been removed and with them, expensive and wasteful practices. Early visibility, chain costs and improve their overall efficiency. fast tracking, elimination of demurrage and the driving down of inventory levels are just a few of the advantages to be realised from the services on offer. Multi-modal capabilities for break-bulk cargoes are also available including inbound rail distribution and next-day continental European deliveries by trailer direct from the port facilities.

All of the on-port warehousing is now assigned to the provision of managed logistics services with tens of thousands of containers each year now routed internally for devanning, palletisation, labelling, conditioning, picking and packing for onward distribution.

34 35 36 DFDS SEAWAYS

DFDS Seaways in Felixstowe operates ro-ro services on the Organisations Rotterdam route, and provides one of the most efficient and convenient ferry options for International Transport Operators.

With three daily sailings during the week in each direction, the service provides fast and reliable transits with scheduled arrivals and departures.

It offers a daily capacity in excess of 900 RO-RO OPERATIONS unaccompanied 13.6m trailer slots, along with some limited driver space on modern fast vessels. Felixstowe and Rotterdam terminals offer a complete service package with excellent dockside facilities, DOOLEY including groupage handling and consolidation, trailer maintenance and repair services, as well as on quay diesel fueling for refrigerated vehicles. TERMINAL DFDS Seaways operates a video gate check system in both Rotterdam and Felixstowe, which allows for a watertight method for the check of all vehicles for possible damage on arrival or departure from both Ro-ro cargo operations continue to form an integral part of the daily activities terminals. of the Port of Felixstowe. Felixstowe Office These activities are centred on ro-ro berths 3 and 4. These two berths form the DFDS Seaways PLC ro-ro component of Dooley Terminal which provides common-user ro-ro capacity, North Sea House with lock-free access, rapid mooring/un-mooring, 650 trailer parking slots, and Central Road South secure ISPS compliant terminal facilities, including a high standard of surfacing and Dooley Terminal security fencing and sophisticated camera systems for the recording of cargo Port of Felixstowe condition through the gatehouse complex. Suffolk IP11 3SD Tel: 01394 603767 Berth 3 has a 174m quay, with a minimum depth alongside of 7.3m and Fax: 01394 603673 incorporates an elevating, dual lane, ro-ro bridge 43.6m long, 9.1m wide with an Email: [email protected] end width of 17m and load capacity of 120 tonnes. The berth can be accessed at all states of the tides by bow and stern loading vessels up to 146m in length Vlaardingen Office with a beam of 24.4m. DFDS Seaways Norfolkline Shipping B.V. Berth 4 provides deep-sea, ro-ro and container handling facilities. It has a 246.5m Vulcaanweg 20, 3134 KL Vlaardingen quay equipped with a 140 tonne capacity; double width, elevating ro-ro bridge with The Netherlands a minimum depth alongside of 9.75m. Tel: 0031 102084 302/3 Fax: 0031 102084 321 Ro-ro operations are predominantly focused on providing a high level of service and Email: [email protected] commitment to DFDS Seaways, on their three vessel service providing 15 sailings weekly to Vlaardingen in the Netherlands.

The three vessels currently operating on this route are the Flandria Seaways, purpose built and developed for the Felixstowe – Vlaardingen route, capable of carrying 121 trailers with a high reefer component, and the Britannia Seaways and Suecia Seaways, both capable of carrying 177 trailers each.

Introduced in 2013, the terminal is serviced by an auto-gate system providing self-service for drivers booking into and out of the terminal. With a dedicated driver services lane for dangerous goods and other extraordinary cargo, these portals have more than doubled the gate handling capacity with four in-gate lanes and two out-gates, significantly reducing traffic congestion, as well as queuing and waiting time for drivers.

37 CONTAINER OPERATIONS

38 SHIPPING LINES

RAIL OPERATORS

WAREHOUSING OPERATORS

39 CONTAINER OPERATIONS

APL BG FREIGHT LINE B.V.

APL offers industry-leading schedule integrity BG Freight Line, headquartered in Rotterdam, are For further information please contact: combined with fast transit times between Felixstowe specialists in the short sea feeder and domestic door the US East Coast, Gulf and Latin American. to door markets connecting the European mainland European Head office Unparalleled, extensive intermodal networks provide with the United Kingdom and Southern Ireland. BG Freight Line easy access to all major US inland hubs and Den Hamweg 30 destinations. The ports served on a regular basis are: Felixstowe, 3089 KK Rotterdam, Nl. Immingham, , South Shields, Grangemouth, Tel: 00 31 10 472 0877 ATS Liverpool, Dublin, Belfast, Cork, Rotterdam and Email: [email protected] Outbound Antwerp. Email: [email protected] Weekly service to New York (11 days), Charleston (13 days), Savannah (14 days), BG Freight Line have a readily available supply of Felixstowe Office Houston (18 days), Mobile (20 days), freight containers concentrating on the provision of BG Freight Line Miami (23 days) and Norfolk (25). 45’ pallet wide high cube units for our specialised door Unit 1, Gulpher Business Park to door services. Gulpher Road Inbound Felixstowe, Suffolk IP11 9RB Weekly service from Savannah (21 Days), Felixstowe – Ireland Tel: 01394 458190 Houston (16 Days), Mobile (15 Days), 1 x Weekly Felixstowe to Dublin. Email: [email protected] Miami (12 Days), Norfolk (10 Days). 1 x Weekly Felixstowe to Belfast. 1 x Weekly Felixstowe to Cork via Rotterdam. Teesport Office AEE BG Freight Line B.V. Outbound Felixstowe – UK East Coast Tel: 01642 423838 Weekly service to New York (7 Days), 1 x weekly Felixstowe to South Shields. Email: [email protected] Charleston (10 Days), Miami (11 Days), 2 x weekly Felixstowe to Grangemouth. Manzanillo (15 Days). 1 x weekly Felixstowe to Teesport. UK Sales Office 1 x weekly Felixstowe to Immingham. BG Freight Line B.V. Inbound Mr John Hie Weekly service from Charleston (11 Days), Rotterdam – Felixstowe Tel: 01785 212164 New York (12 Days). 3 x weekly Rotterdam to Felixstowe. Email: [email protected]

Head Office BG Freight Line are specialists in the ‘ad hoc’ feeder APL (UK) trade and can offer services to / from additional ports 6th Floor subject to sufficient inducement. South Quay Plaza 3 189 Marsh Wall London E14 NSH Tel: 020 7536 7300 Fax: 020 7536 7400

Port Office APL (UK) Maritime House Maritime Way Southampton SO14 3AE Tel: 02380 682100 Fax: 02380 682101

40 SHIPPING LINES

CHINA SHIPPING CMA-CGM (UK) CONTAINER LINES SHIPPING LTD

China Shipping Container Lines (CSCL) has two CMA-CGM are involved in 5 different services to and services each week sailing between Felixstowe and from the Port of Felixstowe. These services cover the Far East, calling at main ports in China and the the Far East, USA and Middle East. Far East. Connecting services operate to other ports in China, Malaysia, Indonesia, Thailand, Japan, Korea, Head quartered in Marseilles, our UK offices Taiwan and Australia. are as follows:

The Line’s Head Office is in Shanghai. Head Office CMA CGM (UK) Shipping Ltd UK Office 1st Floor China Shipping (UK) Agency Co. Ltd 12 Princes Parade China Shipping House Princes Dock Walton Avenue, Felixstowe Liverpool L3 1BG Suffolk IPll 3HG Tel: 0151 227 1771 Tel: 01394 678700 Fax: 0151 227 1761 Fax: 01394 677086 Email: [email protected] www.cnshipping.co.uk Port Operations CMA CGM (UK) Shipping Ltd Room 71 Northfleet Hope House Tilbury Freeport Tilbury Essex RM18 7HX Tel: 01375 488632 Fax: 01375 858098 Email: [email protected]

41 SHIPPING LINES

EVERGREEN MARINE HAMBURG SUD CORP (TAIWAN) LTD

UK Head Office CEM Service Hamburg Sud is the specialist in the North-South CSAV UK & Ireland Limited Weekly service with a round trip total of 77 days trade routes, with a special focus on South America, 4th Floor, Tithebarn House by 11 vessels. Serving Qingdao, Shanghai, Ningbo, North America, Australia/New Zealand and the Tithebarn Street Yantian, Hong Kong, Tanjung Pelepas, Colombo, Mediterranean. The Hamburg Sud Group has built up Liverpool L2 2NZ Hamburg, Rotterdam and Felixstowe. an excellent reputation in the market as a high quality Tel: 0151 353 7685 and reliable partner in maritime transport and modern Fax: 0151 241 9520 Agents Office intermodal transport services for more than 130 years. Evergreen Shipping Agency (UK) Ltd Sales/Rates – Import/Export London Thamesport Our services over Felixstowe are outlined below. Tel: 0151 353 7686 Railway House Email: [email protected] Grain Road Mediterranean Isle of Grain North Europe – North Turkey (NETU) – Weekly service Import Operations Kent ME3 0EP to/from Felixstowe, Gebze, Kumport, Gemlik and Tel: 0151 353 7607 Tel: 44(0) 1634 272226 Aliaga (55Km North of Izmir). Email: [email protected] Mbl:44(0) 7815 955642 Fax: 44(0) 1634 270271 North Europe – South Med (NESM) – Weekly service Export Bookings EMail: [email protected] to/from Felixstowe, Alexandria (Dekheila), Port Said Tel: 0151 353 7690 East (S/Bound), Beirut, Lattakia, Mersin, Alexandria Email: [email protected] London Office and Port Said East (N/Bound). Evergreen U.K. Limited Port Agency Office Evergreen House North Europe – East Med (NEEM) – Weekly service CSAV UK & Ireland Limited 160 Euston Road to/from Felixstowe, Malta (Marsaxlokk), Haifa, RJJ House, Haven Exchange South London NW1 2DX Limassol, Alexandria (Old Port), Ashdod and Salerno Felixstowe IP11 2QE Tel: 020 7559 8000 (Northbound). Tel: 01394 617040 Fax: 020 7559 8305 Fax: 01394 676249 Head Office Email: [email protected] Hamburg Sud UK Branch Furness House www.csavnorasia.com Furness Quay, Salford Quays Manchester M50 3XA Tel: 0161 876 7440 Fax: 0161 873 6913

www.hamburgsud.com

Quotations and Bookings Mediterranean Export Quotations Tel: 0161 873 6573/ Bookings 6932

Mediterranean Export Documentation Tel: 0161 873 6578/6919

Mediterranean Import Quotations Tel: 0161 873 6913 / Haulage & Releases 6588

43 CONTAINER OPERATIONS

COSCON CSAV NORASIA

COSCON owns 150 container vessels totalling over Head Office IMEX1 – India Middle East Europe Express 590,000 TEUs which are deployed in over 100 routes, Coscon (UK) Ltd Weekly service covering 140 principal ports in 44 countries and Cosco House regions. COSCON has woven a huge global service Vicarage Drive Port Rotation: Gioia Tauro, Valencia, Rotterdam, network which consists of more than 400 sales and Barking Antwerp, Felixstowe, Jeddah, Salalah, Nhava Sheva, service points. In mainland China, COSCON boasts Essex IG11 7NA Mundra, Jeddah, Gioia Tauro. service coverage containing 300 sales and service Tel: 0208 594 8688 points. On top of China and Asia, COSCON plies Fax: 0208 594 7234 Via Salalah – Karachi, Jebel Ali its route between vital ports in Europe, America, Via Nhava Sheva – Mumbai Africa and Australia. www.coscon.co.uk Via Mundra – Tuticorin, Cochin, Jebel Ali

COSCON are committed to providing eco-friendly, Local Office IMEX3 – India Middle East Europe Express efficient and reliable container shipping services to Coscon (UK) Limited Weekly service (Export Only) global clients. As a result of this commitment, Dunlin House COSCON has consistently received awards and Oysterbed Road Port Rotation: Felixstowe, Antwerp, Rotterdam, commendations. Felixstowe Jebel Ali. Suffolk IP11 4AN COSCON puts premium on service quality, and Via Jebel Ali – Abu Dhabi, Sharjah, Muscat, Damman, uphold the values of ‘Facilitated, Credible, Harmonious Tel: imports 01394 608380 Riyadh, Shuwaikh, Bahrain, Doha, UM Qasr and Outstanding’. COSCON has been actively exports 01394 608381 engaged in Corporate Social Responsibility activities, Fax: 01394 673526 IMEX5 – India Middle East Europe Express and been encouraging functions and employees to Email: [email protected] Weekly service undertake responsibilities for public welfare and disaster relief. Port Rotation: Felixstowe, Hamburg, Antwerp, Gioia Tauro, Mundra, Nhava Sheva, Colombo Coscon (UK) Limited are pleased to announce the following services from Felixstowe in conjunction with Via Colombo – Tuticorin, Chennai, Cochin, Haldia, the CKYH Consortia. Calcutta, Chittogong

NE7 Ningbo, Shanghai, Nansha, Hong Kong, Singapore, Hamburg, Rotterdam, Felixstowe Antwerp, Singapore, Nansha, Yantian, Kaohsiung.

NE2 Xiamen, Kaohsiung, Yantian, Singapore, Rotterdam, Hamburg, Felixstowe, Antwerp, Singapore, Shekou and Hong Kong.

NE3 Xingang, Dalian, Qingdao, Shanghai, Ningbo, Singapore, Felixstowe, Rotterdam, Hamburg, Antwerp, and Hong Kong

42 CONTAINER OPERATIONS

HANJIN SHIPPING COMPANY HAPAG LLOYD

HJS is a well established large volume container UK Head Office & Bookings As one of the leading liner shipping companies carrier which has been operating through the Port Hanjin Shipping Europe GmbH & Co KG worldwide and as a member of the Grand Alliance, of Felixstowe to/from the Far East for a quarter Hanjin House Hapag-Lloyd offers 80 services between all continents century, and continues to grow offering new services 6, Haven Exchange for fast and reliable transports. Hapag-Lloyd provides and destinations. Felixstowe a fleet of more than 140 modern vessels with a total Suffolk IP11 2QX capacity of around 650,000 TEU as well as a container Operating modern containerships through the port, Tel: 01394 606800/1/2 stock of more than one million TEU. Hapag-Lloyd with the recent introduction into Europe – Far East Fax: General 01394 676450 is one of the world’s largest reefer carriers. services of 13,100 TEU size vessels. Imports 01394 606800 Exports 01394 606814 There are four services calling at Felixstowe In 2012 HJS was voted winner of ‘Contanerisation connecting the port with the mainland, the International’s’ Shipper Choice Award. www.hanjin.com Mediterranean, South Africa and Alexandria, and via transhipments with all other continents: Services: Sales Office Served weekly through the Port of Felixstowe. Hanjin Shipping Europe GmbH & Co. KG SAX (weekly) Suite 9, 4th Floor Felixstowe, Hamburg, Antwerp, Le Havre, Cape Town, All of the services offer Through Bs/L via direct ports 17 Pepper Street Coega, Durban, Rotterdam, Felixstowe. of call to outports and many inland destinations in the London E14 9RP Far East, Indian Sub-Continent and Australia. Tel: 0207 537 7755 EEX1 (weekly) Felixstowe, Hamburg, Bremerhaven, Antwerp, Sines, NE1 Istanbul, Gemlik, Aliaga, Le Havre, Felixstowe. Direct calls Singapore, Nansha, Shanghai, Ningbo and Hong Kong. EEX2 (weekly) Felixstowe, Hamburg, Antwerp, Thessaloniki, Izmir, NE2 Piraeus, Rotterdam, Felixstowe. Direct calls Singapore, Hong Kong, Shangai, Xiamen ALX and Kaohsiung. Weekly service, only southbound Felixstowe, Antwerp, Hamburg, Alexandria. NE3 Direct calls Worldwide Headquarters Yantian, Hong Kong, Xingang, Dalian and Qingdao. Hapag-Lloyd AG Ballindamm 25 CUS 20095 Hamburg Direct calls Germany Hong Kong, Shanghai, Ningbo and Yantian. Tel: +49 40 3001-0 Fax: +49 40 330053

www.hapag-lloyd.com

UK Headquarters HAPAG-LLOYD (UK) LTD 48A Cambridge Road Hapag-Lloyd House Barking Essex IG11 8HH Tel: +44 208 507 4000 Fax: +44 208 507 4190

44 SHIPPING LINES

HUGO STINNES SCHIFFAHRT HYUNDAI MERCHANT MARINE (HMM)

Hugo Stinnes operates a weekly FCL service to/from Hyundai Merchant Marine (HMM) together with APL European and UK Headquarters NWC and the UK to South Africa calling Durban, and Mitsui O.S.K. Lines (MOL) as members of The Hyundai Merchant Marine Port Elizabeth and Cape Town, with fast transit times New World Alliance (TNWA), and Maersk Line operate (Europe) Limited both south and north bound. a three string weekly Transatlantic service through 4th Floor, City Reach the Port of Felixstowe. 5 Greenwich View Place Hugo Stinnes also operates a multipurpose liner Millharbour service from NWC to Mexico and the Caribbean, Two of the services are operated by The New World London E14 9NN accepting both containers and break bulk cargo. Alliance and the other by Maersk Line. Tel: 020 7477 7200 (European HQ) The Alliance provides multiple weekly calls at key 020 7477 6900 (UK) UK General Agent European ports including Felixstowe with very Fax: 020 7477 7229 (European HQ) VM Liner Ltd competitive and attractive transit times. 020 7477 6940 (UK) (formerly Vogt & Maguire Liner Ltd) RJJ House Since HMM was established in 1976 the Line has www.hmm21.com Haven Exchange South grown into one of the world's top multimodal Felixstowe IP11 2 QE enterprises, providing and operating a wide range Port Agents Tel: 01394 695500 of services and ships across the shipping spectrum. Hyundai Logistics (UK) Fax: 01394 673428 Unit 3, Suite 11b Email: [email protected] APX Orwell House The weekly Atlantic Pacific Express (APX) service Ferry Lane www.vmliner.com is operated with 12 vessels with an average capacity Felixstowe of 3500 teus, provided by TNWA. The Lines have Suffolk IP11 3QL extended their present TNWA service string from the Tel: 01394 612500 Pacific. The resulting pendulum route has a weekly Email: [email protected] Atlantic rotation of Miami, Jacksonville, Savannah, Charleston, New York, Antwerp, Felixstowe, Bremerhaven, Rotterdam, Le Havre, New York, Norfolk and Charleston before returning to the Pacific with a discharge call in Los Angeles and Oakland.

ATS The weekly Atlantic South (ATS) string is operated by five US flag Maersk Line vessels with an average capacity of 3400 teus: the port rotation, on a weekly basis being of Rotterdam, Felixstowe, Bremerhaven, New York, Charleston, Savannah, Mobile, Houston, Miami and Norfolk, before returning to Rotterdam.

AEE The weekly Americas Europe Express string is operated with 5 vessels with an average capacity of 3500 teus, provided by the TNWA. The rotation on a weekly basis being Rotterdam, Bremerhaven, Felixstowe, New York, Charleston, Miami and Manzanillo, before retuning to Rotterdam.

45 CONTAINER OPERATIONS

ISCONT LINE ‘K’ LINE KAWASAKI KISEN KAISHA LTD

Iscont Line Limited operates a weekly service from ‘K’ Line Kawasaki Kisen Kaisha Ltd (‘K’ Line), with a Below ports serviced weekly: Felixstowe to Israel, Cyprus and Egypt, servicing the history of over 90 years to its credit since its founding ports of Ashdod, Haifa, Limassol, and Alexandria, in 1919, has grown into a diversified shipping UK/Far East Services with both 20ft and 40ft containers and specialised company ranking among the Big Five in the world. equipment. In addition we offer an LCL service ‘K’ Line has all along been known for its dedication to NE 2 to Ashdod. providing the very best in customer service. Xiamen, Kaohsiung, Yantian, Singapore, Rotterdam, Hamburg, Felixstowe, Antwerp, Port Said, Singapore, Port Office The business mission of the ‘K’ Line Group, a shipping Hong Kong, Shanghai, Xiamen. JSA Global Ltd business organization that focuses on marine Unit 5 transportation, is to contribute towards the NE 3 Summit Business Park enrichment of people’s lives around the world by Xingang, Dalian, Qingdao, Shanghai, Ningbo, Langer Road conducting safe ship operations, working towards Singapore, Rotterdam, Felixstowe, Hamburg, Antwerp Felixstowe environmental preservation, making every effort to Hong Kong, Xingang. Suffolk IP11 2JB meet customer needs and continuously raising Tel: 01394 678678 service quality. NE 6 Fax: 01394 676646 Xingang, Kwangyang, Pusan, Shanghai, Xiamen, Email: [email protected] Looking ahead to the future, we are advancing Yantian, Singapore, Algeciras, Hamburg, Rotterdam, towards achieving three visions. Le Harve, Algeciras, Singapore, Yantian, Hong Kong, www.jsagb.com Xingang. • To be trusted and supported by customers as a globally developing group. NE 7 • To build a business base that will be capable of Ningbo, Shanghai, Nansha, Hong Kong, Singapore, responding to any and all changes in business Hamburg, Rotterdam, Felixstowe, Antwerp, Singapore circumstances, and to continually pursue and Nansha, Yantian, Kaohsiung, Ningbo. practice innovation for survival in the global market. • To create and provide a workplace where each and NEE every employee can have hopes and aspirations for Kaohsiung, Ningbo, Shanghai, Taipei, Hong Kong, the future, and can express creativity and display Shekou, Tanjung Pelepas, Piraeus, Algeciras, a challenging spirit. Le Havre Hamburg, Rotterdam, Piraeus, Jeddah, Tanjung Pelepas, Kaohsiung. We are opening up a new era by being alert to the changes currently taking place and engaging in astute NEF and dynamic business activities. Among the new Qingdao, Shanghai, Ningbo, Hong Kong, Yantian, business segments that ‘K’ Line has entered into in Tanjung Pelepas, Colombo, Rotterdam, Felixstowe, the past several years are drilling ships, floating Hamburg, Zeebrugge, Colombo, Tanjung Pelepas, LNG producers, offshore support vessels, heavy lifters Hong Kong, Qingdao. and CNG carriers.

46 SHIPPING LINES

KNSL KENYAN NATIONAL MAERSK LINE SHIPPING LINE

Inter Europe Services (IBESCO) KNSL accept FCL bookings to/from Mombasa, Maersk Line is one of the world’s leading container Gijon, Lisbon, Leixoes, Felixstowe, Teesport, Nairobi, Kampala and Dar es Salaam. Other shipping lines, serving customers all over the globe. Gothenburg, Aarhus, Rotterdam, Gijon, Lisbon, on-carriage destination on request. 20’DV and We are dedicated to delivering the highest level of Leixoes. 40’ DV/HC containers are readily available. customer-focused and reliable ocean transportation services and are consistently recognized as the most General Agents in Europe For personal effects and motor cars we offer an reliable carrier. ‘K’ Line (Europe)Limited excellent receiving and loading point in Felixstowe 6th Floor close to the port. Operating from Trinity Terminal at the Port of 200 Aldersgate Street Felixstowe, Maersk Line offers direct weekly services London EC1A 4HD UK & European General Agent to and from the Far East, Middle East, East/West Tel: 020 7382 6500 VM Liner Ltd Africa, Panama, North and South America as well as Fax: 020 7382 6899 (formerly Vogt & Maguire Liner Ltd) European ports. All of our services offer the fast Email: [email protected] RJJ House transits and fixed arrival times that have become the Haven Exchange South hallmark of Maersk Line worldwide. www.klineurope.com Felixstowe IP11 2QE In addition we offer absolute reliability with our ‘Daily UK Agency Tel: 01394 695500 Maersk’ service from six hub ports in Asia, making K Line Europe Limited Fax: 01394 673428 cargo available daily at the Port of Felixstowe. K Line House Email: [email protected] West Road www.vmliner.com From straightforward dry boxes to state-of-the art Ipswich controlled atmosphere reefer containers, Maersk Line Suffolk IP3 9SX has the size and type of container to meet all customer requirements. With over 600 vessels, our fleet is Bookings: among the most modern, secure and environmentally Tel: 01473 722160 friendly, assuring cargo a safe and reliable voyage. Fax: 01473 722161 The Maersk Line office in Felixstowe is one of the Quotations: company’s 325 offices located in more than 125 Tel: 01473 722210 countries, providing a comprehensive door to door Fax:01473 722211 distribution network worldwide, of which the Email: [email protected] Port of Felixstowe is an integral part.

UK Head Office Maersk Line 12th Floor, The Plaza 100 Old Hall Street Liverpool L3 9QJ Tel: +44 (0)844 264 1263

Felixstowe Office (Agency/Ops. Dept.) Maersk Line Maersk House, Parker Avenue Felixstowe Suffolk IP11 4BB Tel: +44 (0) 1394 601410 Email: [email protected]

47 CONTAINER OPERATIONS

MEDITERRANEAN MOL SAFMARINE SHIPPING COMPANY

As one of world’s leading container shipping lines, at AEE Safmarine utilises the Port of Felixstowe to link the UK Mediterranean Shipping Company (MSC) we pride Fast weekly export service to New York (8 days), with markets in Africa, India, Pakistan and the Middle ourselves in our ability to deliver a global service with Charleston (10 days), Miami (12 days), East Gulf and East Coast of South America. local knowledge. Our simple, people-focussed Manzanillo (15 days). approach allows us to develop strong relationships, Safmarine strives to offer its customers the highest gaining a real understanding of each customers’ Weekly import service from Manzanillo (18 days), level of service and cost-competitiveness by deploying unique needs, offering peace of mind that your cargo Charleston (14 days) and New York (11 days). large, fast and reliable vessels as well as utilising an is in good hands. unrivalled landside intermodal network of dedicated ATS hauliers and rail links. With a long established relationship with the Port of Weekly export service to Newark (New York 11 days), Felixstowe, we offer weekly sailings to and from Charleston (13 days), Savannah (14 days), West Africa Service Central, North and South America, North, East and Houston (18 days). West Africa, Far East, Middle East, Australia, New Safmarine offers a fast fixed day weekly container Zealand and Baltic, along with the Mediterranean and Weekly Import Service from Houston (16 days), service via transhipment over Port Tangier (Morocco). European ports. Miami (12 days) and Norfolk (10 days). Using multiple strings Safmarine offers a full and comprehensive port coverage throughout the West With over 40 years’ experience in shipping, MSC Local Agent African market. offers an established global infrastructure, specialist BG Freight Line BV equipment and a support network of landside Unit 1 East Africa Service services, but it’s our dedicated team of over 50,000 Gulpher Road employees that allows us to continue to establish the Felixstowe Safmarine offers a fast fixed day weekly container great relationships which drive our company forward. Suffolk IP11 9RB service via transhipment over Salalah (Oman). Tel: 01394 458191 With over 700 dedicated Safmarine staff in Africa UK Head Office Fax: 01394 458199 experienced in end to end shipping solutions 10 The Havens Email: [email protected] Safmarine is well equipped to provide coverage to Ipswich the majority of ports including the Horn of Africa. Suffolk IP3 9SJ Tel: 01473 277777 India/Pakistan/Middle East Gulf Email: [email protected] Safmarine offers a reliable fixed day weekly container www.mscuk.com service to and from the India Subcontinent and the Middle East Gulf with comprehensive port coverage using several strings.

UK Head office and Port Agent Safmarine UK Limited Suffolk House Parker Avenue Felixstowe Suffolk IP11 4BB Tel: 01394 601480 (Port Agent) Tel: 01394 608292 Email: [email protected]

48 SHIPPING LINES

SEAGO LINE SHIPPING CORPORATION OF INDIA LTD

Seago Line is an independent entity within the A.P. Why choose Seago Line: India – UK Moller – Maersk Group with own offices in all major countries throughout the region. With over 300 staff, • Regional expertise: Our Seago Line team includes Weekly service to all ports and inland destinations operating over 75 vessels with a combined capacity of skilled, experienced and reliable local representation in India, Sri Lanka and Bangladesh. around 105,000 TEUs, this makes Seago Line one of in more than 25 European countries. We cover the the largest short-sea operators in Europe and well entire European region including all countries in the Felixstowe Office positioned to create value for our clients. Mediterranean area, Russia and the Baltics. BG Freightline • Extensive network: as one of the largest European Unit 1 Seago Line was established with the aim of: short sea & feeder operators, Seago Line has a Gulpher Business Park significant network coverage in all European Gulpher Road • Providing a client value proposition tailor made to markets. Felixstowe the European short sea market. This includes fast • Efficient: Save time and money with streamlined Suffolk IP11 9RB documentation & quoting, agile operation and processes, intelligent technology and fast, accurate Tel: 01394 458191 strong local client interaction documentation. Fax: 01394 458199 • The extensive feeder network will be made • Flexible: Vessel operations are equipped to manage Email: [email protected] available to other main line operators at competitive more frequent schedule changes by centralizing terms and high quality. Seago Line will operate as operation in one location (Copenhagen) – naturally Head Office 100% independent business unit towards Maersk with the aim at providing a reliable product. The Shipping Corporation of India Ltd Line & Safmarine. • Sustainable: As Europe moves further towards Container Operation Department reducing CO2 emissions, Seago Line will lead the ‘Shipping House’ With access to the Groups' equipment pool, main hub way in environmental performance. 245 Madame Cama Road ports, industry knowledge, unmatched vessel fleet, • Reefers: World-leading expertise in refrigerated Mumbai-400 021 India extensive network and local focus, Seago Line is containers. Tel: +91(22) 2202 6666 uniquely positioned to deliver flexibility, reliability and Fax: +91(22) 2202 6905 ease of business for both our short sea clients and Head Office main line operators Seago Line UK Agents 12th Floor Escombe Lambert Ltd The Plaza Wigham House 100 Old Hall Street 2nd Floor, Liverpool L3 9QJ 16-30 Wakering Road Tel: 0151 243 6134 Barking www.seagoline.com Essex IG11 8PJ Tel: 020 8709 1600 Fax: 020 8709 1688

UK Office The Shipping Corporation of India Ltd 1 Alie Street 5th Floor, 509 Suite London E1 8DE Tel: 0207 481 3110 Fax: 0207 481 0523

49 CONTAINER OPERATIONS

SLOMAN NEPTUN SHIPPING TURKON LINE UK LTD UNIFEEDER & TRANSPORT GMBH

For more than 35 years Sloman Neptun have provided Turkon Line is one of Europe’s largest independent Unifeeder A/S is a Danish feeder and shortsea regular liner services from Felixstowe, Harwich, container operators offering unrivalled geographical operator, offering the widest network across Northern Bremen and Antwerp direct to ports in Algeria, Tunisia coverage between North Europe and the Europe. The extensive network connects the UK East and Libya. Mediterranean. It’s service from North Europe Coast, Scandinavia, Russia, and the Baltic States with operates on a weekly, fixed day schedule. This the major hubs on the Continent. With a fleet of 46 Operating multipurpose vessels which allows the comprehensive service provides direct port calls from vessels ranging between 700 and 1,702 teu, daily movement of containers, break-bulk, project, ro-ro and Felixstowe, Antwerp, Bremerhaven, with Rotterdam calls on the busiest routes, frequent fixed-day services equipment of upto 300 tons piece-weight. served by barge through Antwerp, to/from Valencia on other routes plus additional calls by inducement, (Spain), Piraeus (Greece), Istanbul, Izmir, Gebze, The line offers six weekly calls to Felixstowe which Furthermore, calls at Leixoes, Portugal and Cartagena, Gemlik and Mersin (Turkey). connects the port directly to Rotterdam as well as to Spain en route providing the opportunity to load Immingham, Teesport, South Shields and cargoes both north and south bound for Spain Furthermore, Turkon Line operates nine owned Grangemouth. and Portugal. boxships of between 1,145teu and 1,850teu which were built at its own shipyard in Turkey. These operate UK Agent Also, complementary to the liner service from within it’s Mediterannean trades covering all major Unifeeder UK North-Europe, Sloman Neptun offers a direct service Turkish ports with services to Genoa (Italy), First Floor Unit 3 from the south of Spain to Algeria. Marseille/Fos (France), Valencia and Barcelona (Spain), Summit Business Park Ashdod, Haifa, Beirut, Port Said, Alexandria, Damietta Langer Road Port Agent/UK General Agents and Lattakia. Felixstowe, IP11 2BW Cory Brothers The United Kingdom Cory House In addition, Turkon Line operates the only direct Tel: +44 (0) 1394 691042 Haven Exchange service from Turkey to the east coast of America, Felixstowe calling at New York, Norfolk and Savannah. Container Feeder Service Suffolk IP11 2QX [email protected] Tel: +44 (0)1394 601124 Turkon Line utilizes all ISO container types including (feeder bookings import/export) Fax: +44 (0)1394 673740 pallet wide, refrigerated units and flat racks for out of [email protected] Email: [email protected] gauge cargoes. (feeder vessel operations)

www.cory.co.uk UK & Port Agent Shortsea Service Turkon Line UK Ltd [email protected] (Shortsea bookings) Unit 1, Suite 2B [email protected] (Shortsea sales) Orwell House Ferry Lane Felixstowe Suffolk IP11 3QU Tel: 01394 612920 Fax: 01384 675394 Email: [email protected]

www.turkon.co.uk

50 SHIPPING LINES

UNITED ARAB WEC SHIPPING COMPANY

United Arab Shipping Company (S.A.G) WEC Lines – East Africa WEC Lines - Caribbean Services: West European Container Lines (WEC) operates in the Weekly container services to/from French West Indies AEC4 UK on several trade routes from Felixstowe to East (Pointe a Pitre, Fort De France) and Cuba (Havana). Singapore, Shekou, Hong Kong, Xiamen African and Red Sea destinations offering a weekly and Kaohsiung. service from Felixstowe, Antwerp, Hamburg and Le UK General Agent Havre to Aden, Hodeidah, Djibouti, Port Sudan, JSA Global Ltd AEC5 Massawa, Dar-es-Salaam and Mombasa, utilising Unit 5 As dedicated feeder to for services to Brazil, Jeddah, vessels of approximately 6,000 teu capacity. Inland Summit Business Park and all Middle East Ports plus calling Yantian, Xingang, haulage in East Africa can be arranged to and from Langer Road Qingdao and Ningbo.direct. principal destinations in Kenya, Uganda, Tanzania, Felixstowe Ethiopia, Burundi, Rwanda, Congo and Zambia. WEC Suffolk IP11 2JB AEC9 Lines also offer a weekly service to Comoros Island Tel: 01394 678678 For Australia. and Mozambique. Platforms and flat racks can be Fax: 01394 676646 accepted along with dry vans. Email: [email protected] Please contact United Arab Shipping Agency Company (U.K.) Ltd for rates and services details On the north bound voyage into Felixstowe WEC www.jsagb.com on 0208 709 1666 or Lines also call at Sokhana, Valencia and Barcelona, by email on [email protected]. Antwerp, Hamburg, Le Havre with oncarriage to various destinations from each port. Services can also be tracked and viewed through our website on www.uasc.net WEC Lines – Short Sea

Operated by fully owned /chartered tonnage of around 1000 TEU’S.

Weekly sailings from Felixstowe connecting with the below areas:

To Rotterdam and Moerdijk.

To/from Canary Islands : Las Palmas Sta Cru / Pto Del Rosario + Feeder to Western Sahara Dahkla and Laayoune.

To/from Spain/Vigo, Valencia, Barcelona, Madrid, Melilla.

To/from Portugal, Lisbon, Leixoes, Setubal + feeders to Cape Verde, Azores, Madeira.

To/from Casablanca.

All types of containers and equipment are available on these services.

51 CONTAINER OPERATIONS

X-PRESS CONTAINER LINE YANG MING LINE

A British owned specialist common feeder carrier, The Port of Felixstowe is the hub of all of Yang Ming Port Office managed from Geneva and offering fixed day weekly services to and from the United Kingdom. Currently, Yang Ming (UK) Limited sailings throughout Europe. With excellent and reliable of the 6 loops servicing the Asia / Europe trade, Imm No. 1 Building, Parker Avenue coverage between the UK & Continent to Scandinavia, 5 directly call at Felixstowe as part of a fixed day Felixstowe Denmark, Iberian Peninsula, France, Portugal, Ireland, weekly schedule. Suffolk IP11 4AG West coast Scotland and West coast UK. Tel: 01394 603800 Current services to/from Felixstowe and port rotation: Fax: 01394 603835 Port Agent/UK General Agents Email: [email protected] Cory Brothers For full departure and arrival information including Cory House transit times, please visit our website UK Agent (Head Office) Haven Exchange www.yangming.co.uk or contact your local office. Yang Ming (UK) Limited Felixstowe 2nd Floor Suffolk IP11 2QX CEM 210 South Street Tel: +44 (0) 1394 601130 Qingdao, Shanghai, Ningbo, Hongkong, Yantian, Romford Fax: +44 (0) 1394 673740 Colombo, Suez/El Suweis, Rotterdam, Felixstowe, Essex RM1 1TG Email: [email protected] Hamburg, Colombo, Hongkong, Qingdao. Tel: 01708 776900 Fax: 01708 776929 www.cory.co.uk NE2 Email: [email protected] Xiamen, Kaohsiung, Yantian, Singapore, Rotterdam, Hamburg, Felixstowe, Antwerp, Port Said East, www.yangming.co.uk Singapore, Hongkong, Xiamen.

NE3 Xingang, Dalian, Qingdao, Shanghai, Ningbo, Singapore, Rotterdam, Felixstowe, Hamburg, Antwerp, Hongkong, Xingang.

AX1 Shanghai, Ningbo, Yantian, Felixstowe, Hamburg, Rotterdam, Antwerp, Nansha, Shanghai.

NE7 Ningbo, Shanghai, Nansha, Hongkong, Singapore, Hamburg, Rotterdam, Felixstowe, Antwerp, Singapore Nansha, Yantian, Kaohsiung, Ningbo.

52 SHIPPING LINES

ZIM

ZIM Integrated Shipping Services Ltd is one of the leading carriers in the global container shipping industry. ZIM’s fleet comprises over 100 modern vessels, with a total carrying capacity of over 337,000 TEU. ZIM’s network of shipping lines and service covers all major global trade routes, with agents and representative offices around the world.

Felixstowe is one of Zim’s UK crucial gateways and has served the port for more than 20 years, operating three UK services from Felixstowe.

Intra Europe and Med NE1 service operates a weekly call at Felixstowe, with 5 vessels at 5,500 – 6,000teu capacity, R/T 35 days calling Felixstowe, Rotterdam, Hamburg, Antwerp, Le Harve, Ashdod, Alexandria, Hafia, Ashdod, Valencia.

Intra Europe and Med NE2 service operates a weekly call at Felixstowe with 5 vessels at 4,250 – 4,380teu capacity, R/T 30 days calling Felixstowe, Rotterdam, Bremerhaven, Antwerp, Haifa, Limassol, Alexandria, Ashdod, Salerno.

Asia Europe AEX1 Service operates weekly call at Felixstowe with 9 vessels at 8,500 – 10,000teu capacity, R/T 60 days calling Dalian, Qingdao, Shanghai, Ningbo, Yantian, Port Klang, Suez Canal, Felixstowe, Hamburg, Rotterdam, Antwerp, Suez Canal, Nansha, Shanghai, Dalian.

From Haifa shippers can connect to a wide range of services covering the Black Sea, Turkey, and CIS.

Zim offer a full range of equipment types, and in particularly a wide diversity of specialised and reefer containers.

For more details please contact our Head Office.

Head Office Zim UK Ltd Suite 249 India Buildings Water Street Liverpool L2 0QD Tel: 0151 258 1118 Fax: 0151 258 1117

53 54 55 CONTAINER OPERATIONS

DB SCHENKER RAIL (UK) LTD FREIGHTLINER LTD

DB Schenker Rail is the UK’s largest international and Freightliner Ltd has been working in partnership with Freightliner Ltd’s customers can be confident in rail freight operator. Each day DB Schenker operates the Port of Felixstowe for over 40 years, ensuring that receiving a complete logistics package; as well as just under 800 trains per day for a wide variety of more containers than ever are being transported to owning most of the terminals it operates within, customers and has a place in most of the significant and from the port by rail. Freightliner is the only rail freight haulier to use its UK supply chains. own road fleet, completing the port to door journey. Felixstowe is a key hub in Freightliner’s operations, DB Schenker offers the maritime and domestic providing 22 daily services at the port, consisting of For customers wanting to move bespoke container intermodal market a growing number of daily network over 500 wagons, covering 12 destinations around the volumes from port to door, Logico provides freight services using either DB Schenker owned or third UK - Birmingham, Bristol, Cleveland, Coatbridge, forwarders and clients with container space on party inland terminals. DB Schenker owns container Daventry, Ditton, Doncaster, Leeds, Liverpool, Freightliner Ltd trains. Logico is able to meet terminals at Wakefield, Manchester, Grangemouth, Manchester, Scunthorpe and Tilbury – nine of which customer needs without the necessity for long term Aberdeen, Glasgow and London and accesses third are owned and directly operated by the rail haulier. commitment or minimum volume. party terminals in the West Midlands and in South Freightliner has made recent investments in its Wales. DB Schenker currently run several container terminal infrastructure, installing new cranes at three To find out more about Freightliner's customer- train services from Felixstowe and other ports and can sites, including Manchester and Birmingham. These focused services, please contact: offer onward rail transport as well as road delivery cranes have helped to maximise efficiency by services on a quay to door basis to all major reducing the time taken to load containers to vehicles Colin Hitchen distribution hubs in the UK. for the final leg of their journey to local delivery points. Commercial General Manager, Felixstowe Telephone:+44 (0) 1394 612809 Offering both intermodal and wagon load services The new North Rail terminal, which opened in Email: [email protected] DB Schenker is well placed to react to the needs of summer of 2013 is a huge boost for the port and for www.freightliner.co.uk all maritime and domestic intermodal customers. Freightliner, increasing capacity and allowing the port Our position as a licensed operator of Channel Tunnel to handle longer trains such as the Freightliner’s Port Office freight trains in the UK, coupled with our French and industry-leading PowerHaul locomotive which can haul Freightliner Ltd Spanish train operating licenses and subsidiary 30 wagons. Avocet House (Euro Cargo Rail), plus the Deutsche Bahn portfolio The Dock of services, mean we offer a truly unique European Use of these locomotives support the anticipated Felixstowe wide product for our customers. growth in number of containers entering the UK’s Suffolk deep sea ports, and decrease road congestion by IP11 4SH For further information on our network of services, removing over 120 lorries from the UK’s roads for each including the capability and capacity at our inland round trip journey. Although rail is already recognised terminals please contact: as an environmentally friendly way to carry freight, David Cross on 07801 905293 Freightliner is committed to improving its or email [email protected] environmental performance still further. By utilising the PowerHaul locomotives, Freightliner is able to We would welcome your call. increase the capacity available to its customers whilst reducing their customers’ carbon footprint.

In addition, Freightliner has recently introduced Shortliner wagons which consist of a twin set of 40ft deck length wagons, designed to maximise the amount of 40ft containers that can be hauled on one service without empty running or wasting 20ft container space. Through this combination of PowerHaul and Shortliner, Freightliner is creating a service which increases the amount of 40ft containers hauled per train by over 42% in comparison to a standard Class 66 service hauling 24 wagons.

56 RAIL OPERATORS

GB RAILFREIGHT

GB Railfreight has been and remains, one of the One appeal GB Railfreight has is keeping things railway industry’s success stories of the past decade. simple. Its pricing system is straight forward and its Its consistent innovative approach, choice and a positive administration is slick. The team all work in one office attitude to customer service means GB Railfreight has on the port complex which means if a customer needs delivered its promises and grown into a substantial a quick decision this is exactly what they will get. and consistent business. Now employing over 500 staff nationwide, the Company’s sustained growth GB Railfreight believes good customer service is both in size and the volume of goods transported, manifested by its high level of return business. has been the result of its robust business model, The first priority is all about always keeping customers industry leading reliability and flexibility of service. happy - happy enough to pass positive feedback about In addition to this dynamic synergy, GB Railfreight its business along to others, who may then try the also has a wealth of expertise and the ability to service for themselves and in turn become repeat provide innovative, cost-effective and award winning customers. GBRf believes passionately that solutions to its customers. It has a wide ranging and perception is reality when it comes to the service it continually evolving business portfolio which includes delivers. ‘In all respects it is the customers bulk traffics such as Coal, Biomass, Gypsum, terminal themselves who decide if the service your company operations and railway infrastructure materials as provides is truly outstanding’, and that remains GB well as a robust intermodal division. Railfreights’ ultimate priority.

The company started its association with the Port of If you would like to find out more about GB Railfreight Felixstowe in 2002 when it became the second rail contact the Felixstowe Team on 01394 613307 or company to run daily freight trains from the port. This Julie Garn Intermodal Manager on 07919193563 was bought about when they won a contract with MSC to run two trains from the port to Hams Hall and Selby. A year later in 2003 GB Railfreight launched Head Office their third but first spot train and this followed in 2006 GB Railfreight with a Doncaster train. Both the Services are 15-25 Artillery Lane marketed on a rail capacity for all basis regardless of London E1 7HA company size. MSC in 2009 then introduced their third Tel: 020 7904 3393 and GB Railfreights’ fifth service with another train to Hams Hall from the port. This was followed in September 2011 when GB launched a third spot train Port Office to Manchester which again is an open to all service. GB Railfreight Following Hutchison Ports rail terminal expansion, Oysterbed Road GBRf have added additional capacity through train The Dock lengthening and weekend services, equivalent to Felixstowe 96 teus per day. Suffolk IP11 4SH Tel: 01394 613312 GB Railfreight believes that it has developed an Email: [email protected] unrivalled niche in Intermodal traffic. Whilst some customers benefit from committed space, its ‘turn up www.gbrailfreight.com and go’ philosophy is based on clients not having to invest up front or to be locked in contractually. Instead they come back because they have had a good and trouble free experience.

57 58 59 CONTAINER OPERATIONS

BAP GROUP LTD HOWARD TENENS

BAP Group Ltd has been established for over 35 years BAP specialise in working with partners overseas in Howard Tenens provides tailored logistics services as a major warehousing and national distribution providing an origin pick and pack solution for major across the entire business spectrum, including company. The company has developed around promotional launches, and have built up a large added warehousing, handling and distribution to ideally supporting customers with a flexible quality service, value centre for building store merchandise display suit each individual customer's needs. helping improve supply chains to achieve the best units and completing product quality inspections. results by using the Port-Centric operation at Our professionalism, our passion for excellence and Felixstowe as part of their supply chain flow. BAP have established export facilities at Felixstowe an uncompromising commitment to delivering both and have pioneered the dismantling of heavy plant outstanding customer service and a sustainable BAP Logistics has become the largest independent machinery to achieve the reduction in the use of flat environmental performance are the qualities that are logistics operator in the Felixstowe area operating over racks by packing machinery into standard 40ft the driving force behind everything we do. This is why 800,000 sq. ft. of prime warehousing. The established containers, we also specialise in handling container Howard Tenens is the first choice for a rapidly growing operation handles high volume Fast Moving packing of quality performance vehicles for export. number of customers and why we believe our Consumer Goods, Aggregates, Fashion products, comprehensive range of value for money, tailored Beers, Wines and Spirits all controlled through our If you are looking to transform your supply chain and logistics services could also be behind others’ success. Bonded Warehouse Management system, supported would like to know more about the Port-Centric with a fleet of vehicles for palletised deliveries operation, please call us today on 01394 612050 or At Howard Tenens we have an excellent relationship nationwide. Email [email protected] with all the main ports resulting in quick and easy transportation of containers. Our Europa Park Working closely with the Port of Felixstowe, the port UK Headquarters Industrial Estate at Swindon processes in excess of facilities are ideal for handling and devanning urgent BAP Logistics Ltd 5,000 containers per year and our Portcentric Logistics hot box containers and large promotional activity that Osprey House Operation at the Port of Felixstowe handling over has the potential to fast track and bypass normal Central Road 11,000 per year, making Howard Tenens the largest inland RDC networks. Port of Felixstowe single operator at the Port of Felixstowe. Suffolk IP11 3SW All of the on-port facilities provide the opportunity of Tel: +44 (0) 1394 612050 We receive containers from various locations handling maximised weight containers as only the Fax: +44 (0) 1394 613519 across the world and have a skilled team of people internal port areas are exempt from VOSA limits Email: [email protected] who manage the business for the UK’s largest applicable on all UK highways, this includes full devan www.bapgroup.ltd.uk importer of packaged pasta as well as one of the or load lightening also we have the ability to ground large stone importers. and devan distressed containers whilst still on port. Product is stored at the port, minimising the supply chain costs and then onward distribution is via our own fleet or through an existing resource base that enables us to deliver product to all the various delivery points in the UK and Ireland.

Howard Tenens is keen to promote the benefits of our Portcentric Logistics Operation at Felixstowe as we can leverage the current operation to improve the third party logistics operations for other companies.

60 WAREHOUSING OPERATORS

SEAFAST CELSIUS

The Group operates 3 million sqft of high quality, On port cross docking commercial temperature modern warehousing across 14 locations nationally, controlled facility, serviced directly by the port’s providing distribution, storage and operational internal container handling logistics team. solutions to a variety of customers across the whole business spectrum. Seafast Celsius plc the on-port temperature controlled facility, established in 2009 and working Howard Tenens is committed to reducing the to ISO9001/ISO14001 standards, members of carbon footprint of storing and transporting UKWA and BRC certified. customers' products. In 2008 Tenens Environmental was set up to focus on initiatives that improve Offering cross docking and consolidation services for efficiency and therefore reduce energy consumption frozen, chilled and fresh products from its and carbon emissions. Significant investment is now primelocation within the port. being made in technologies that utilise alternative sources of energy delivering environmental and Operated by a dedicated and professional team economic benefits which puts Howard Tenens at enabling its customers the opportunity to reduce the forefront of environmental developments wasted road miles reducing carbon footprint. within the logistics industry. Seafast services Howard Tenens has rolled out dual fuel (gas/diesel) vehicles across its HGV fleet; this low carbon transport • Frozen and chilled handling for both import strategy has been underpinned with investment in gas and export cargo refuelling stations at three of our depots nationally – • Load lightening and load consolidation for both Andover, Boston and South Ockendon (the latter two import or export cargo are grid connected stations) with a fourth station • QC facilities planned at Swindon during 2013. Third party access • Manual handball loading and palletising can be arranged to enable others • Sorting to mark or shop order to enter the gas refuelling market without the high • Labelling cost of this infrastructure. • Consumable waste disposal • ERTS approved To get the power of customer-driven • UK and European final delivery sustainable logistics behind your business, • Sea freight, door to door services including call us today on: 08702 415640 customs clearance and licence handling or Email: [email protected] The Seafast team encourages and welcomes all enquires.

Contact the team on: 01394 613195 or: [email protected] [email protected]

www.seafast.com

61 THE BIGGER PICTURE

62 63 PORT OF FELIXSTOWE FUTURE DEVELOPMENT

64 65 PORT OF FELIXSTOWE FUTURE DEVELOPMENT

At the Port of Felixstowe, Far East imports, notably from China, account for over Quay Extension 50% of all import container volumes. In this sector, the trend towards ever-larger container vessels continues with the arrival in 2013 of the next generation of Following completion of the 730m Berths 8&9 development in 2011, the port will container ship. commence a project to add a further 190m of quay in this area early 2014. Three additional Quay Cranes will be delivered within the project giving the berths a total The port is well placed to handle these mega vessels and, coupled with its of 10. The project will allow simultaneous working of two of the world’s largest established network of onward distribution solutions by rail, road and short-sea container vessels afloat. shipping, continues to provide customers with the most comprehensive routes into the UK’s distribution network. State-of-the-art rail terminal The port is on target to deliver 6 million TEUs of container handling capacity per annum by 2020, and forecast to deliver an additional 2 million TEUs within the A £35m state-of-the-art rail terminal capable of handling up to 1 million TEUs when Harwich Haven by 2030. With 8 million TEUs of capacity per annum, its position as fully developed opened in 2013. The new terminal provides nine working roads and the UK’s most significant container handling hub will be maintained. The port is significantly will provide the opportunity to handle +30-wagon length intermodal committed to continually improving facilities to meet the needs of its customers trains without the requirement to split and shunt. This important rail development and maintaining its position as the UK’s container port of choice. is of national significance and was co-financed by the European Union’s TEN-T programme, this co-funding has continued, and in 2015 an additional of two Rail Mounted Gantry cranes will be delivered.

66 All HPUK ports are rail connected and we are committed to promoting the use of Opportunities for further significant deep-water capability within the Harwich Haven rail transport. The port has seen significant and sustained growth over the last few can be delivered with the development of the new Harwich International Port years and continues to invest in upgrading its existing facilities and new rail terminal. Container Terminal at Bathside Bay, and this includes the delivery of major improvements to a 10km stretch of the A120 in Essex, from Harwich to Hare Green. The Secretaries of State granted consent in 2006 for a port facility with Delivering the Haven Hub Master Plan: to 2030 1,400 metres of quay, 110 hectares of land and alongside dredged depth of 15m. Serviced by 11 quay cranes, the state-of-the-art terminal will have a capacity of 2.14 The key elements of the Haven Hub Master Plan to 2030 include the delivery of million TEUs per annum with a dedicated rail facility. Improvements funded by additional deep-water berths within the Harwich Haven, and important HPUK to the road and rail infrastructure serving the new terminal will ensure infrastructure improvements to both rail and road connectivity from the ports of excellent connectivity for our customers to the UK’s logistics network. Felixstowe and Harwich to the UK’s strategic freight distribution network. The promotion of short-sea shipping activities is also a key component to ensure that The developments within the Harwich Haven by 2030, will allow HPUK to maintain HPUK’s Haven ports are fully integrated into a sustainable freight network. its position as the UK’s most significant container handling hub and gateway between the UK and the global markets. In the future, the total capacity of the Haven Hub will approach 8 million TEUs per annum serviced by 51 quayside cranes along more than 5 kilometres of quay, in addition, the Haven Hub is close to major sea-lanes and this provides minimum deviation for our customers.

67 68 PEOPLE CRITICAL TO OUR SUCCESS

Many companies claim that people are their greatest asset… at HPUK we strive At HPUK we aim to provide a career, not just a job. Proactively managing to make sure this is more than mere words. The values we aspire to reflect what performance and development is a critical aspect of retaining our success and we believe is important from a people perspective, and we recognise that it is motivating individuals to achieve their full potential. Agreeing clear, although our people that drive our success. stretching, objectives aligned to our business targets gives people the chance to show what they can really achieve. Providing them with the right development Our commitment to attracting, developing and retaining the best employees support then ensures they have the confidence to go for it! starts long before they join the port. As a large local employer, we participate in a number of schools events to raise awareness of the wide range of career options. In an ever-changing economic and competitive landscape we need a flexible This helps students to make informed choices about their education and even and motivated workforce, supported by driven and results-focused managers. spend time at the port on a work experience placement. We encourage all employees to contribute to the development of our business, through challenging existing practice, getting involved in opportunities for There are opportunities to join the port through a number of channels, improvement and by sharing their views both formally and informally. each of which offers different development paths: Our relationship with the relevant employee trade unions remains key to delivering the sustained change required to drive our business forward. I As a port operative, where in depth job-based training is provided by our accredited training assessors to operate our extensive range of plant We pride ourselves on the high calibre of our employees and continually work and equipment; towards providing an environment in which our people, our communities and I As a Technical Apprentice, with the combination of practical and academic our business can thrive. training that meets the rigorous standards of the Advanced Modern Apprenticeship scheme; I As a Business Apprentice, working within a given department to gain practical experience, combined with completing an NVQ in association with a partnered learning provider; I As an experienced professional, to work in a range of operational and business disciplines such as Engineering, Container Operations, IT, HR or Finance; I As a manager on our Next Generation Management Scheme, with the opportunity to participate in a comprehensive management development programme that provides port specific training, tailored to the individual, with a guaranteed leadership role within our organisation after successful completion.

69 70 PORT OF FELIXSTOWE ENVIRONMENT

Our area attracts people and wildlife, as well as commerce. The Port of Felixstowe The port is also committed to coastal shipping, and increasing the modal share makes every effort to help ensure that its environment is healthy. The Port of sent by feeder services in the coming years. Currently, only a small proportion of Felixstowe's status as the UK leader for container traffic, and amongst the busiest UK traffic is transhipped onto coastal services, but the port is working with other for roll-on/roll-off freight, makes it even more aware of its responsibilities. commercial interests and liaising with policy makers in an attempt to increase this figure. The Port of Felixstowe is aware that such activities can have a spatial and temporal impact on the environment. We maintain a register of Environmental Aspects, The Port of Felixstowe is well positioned as an intermodal hub for freight transport. which details impacts created by the port’s operations, and the actions taken to Providing a modal choice ensures that the Port of Felixstowe can offer facilities to mitigate them. In order to minimise environmental impact and continually improve handle the lowest carbon intensive modes of transport available. The Port of its environmental management, the Port of Felixstowe has developed an Felixstowe is committed to continually reducing carbon emissions in the supply Environmental Management System, which is certified to ISO 14001. Along with chain, and improving the sustainability of the port and the distribution network. London Thamesport and Harwich International Port, the Port of Felixstowe is part of the European Sea Ports Organisation’s EcoPorts network. The port’s Energy The port is investing significantly in lower energy technologies across all areas of its Management System, designed to help reduce its carbon footprint is certified to business; these and future projects assist in moving Britain towards a low ISO 50001. carbon economy.

Public viewing areas funded by the port – adjacent to Landguard Terminal and at The Port of Felixstowe aims to meet or exceed all European, national and local Fagbury Cliff – enable visitors to view shipping and cargo movements at any time. environmental requirements and, as an authority in its own right, can and does A package of improvements to the John Bradfield Viewing Area at Landguard, and initiate prosecutions against polluters. Its own Emergency Services participate fully to the whole of the Peninsula – including the creation of a new visitors’ centre, with other authorities to keep estuary and Haven waters as clean as possible. additional car and coach parking, and a dedicated foot ferry landing stage – has and will be implemented as a result of the reconfiguration of the southern part of the An annual Environmental Report is published to record the Port of Felixstowe’s port, thereby significantly enhancing the amenity of the area. The port manages environmental commitments. The report features initiatives that have been set up traffic through the site to avoid congestion and owns and operates three rail to manage the port’s environmental commitments. The Environmental Report now terminals that handle approximately 28% of available containers – those inbound includes the Port of Felixstowe’s carbon footprint. and outbound on domestic routes. As part of the plans for the Felixstowe South Reconfiguration, it is anticipated that this modal share will continue to increase, The port believes that the expansion of its facilities is undertaken in an removing over 500,000 lorry journeys from the roads each year. environmentally sensitive manner. It has worked closely with environmental organisations, such as Natural England, the Royal Society for the Protection of The port does all it can to encourage the overland transit of containers by rail, and Birds, and Suffolk Wildlife Trust on a comprehensive package of mitigation is working closely with the relevant authorities to ensure that the rail network is measures for the extension of Trinity Terminal. able to handle extra volumes. The new North Rail Terminal has allowed the port to double its rail handling capacity.

71 PORT OF FELIXSTOWE ENVIRONMENT

72 The port fully funded the creation of Trimley Marshes Nature Reserve, and contributes to its ongoing management costs by Suffolk Wildlife Trust. Its 84 hectares include a freshwater lake, three lagoons, meadows and reed beds. Ornithologists acknowledge the Reserve to be one of the most successful on the East coast, giving a home to many breeding pairs of avocets and other birds that had been rare in this country. There are now Peregrine Falcons nesting in boxes provided by the port.

In addition to this extensive facility, the port, in conjunction with Harwich Haven Authority, has created a further 16.5 hectares of new intertidal habitat, including mudflats and salt marsh, along the River Orwell at Trimley Marsh. This provides a valuable habitat for juvenile fish, birds and wildlife.

The port also worked closely with Harwich Haven Authority to improve sea defences and coastal erosion by beneficial use of dredging material taken from the approach channel over the years. This has also enabled the creation of new underwater habitats for oysters and lobsters.

Not only is the port keen to maintain and improve the environment surrounding it, but it is also committed to seeking innovative solutions on site, with a view to becoming a more environmentally friendly and considerate neighbour. Following some small in house surveys the port has commissioned a biodiversity survey of the port estate to be undertaken by Suffolk Wildlife Trust. The report will further assist in understanding the role the port plays in preserving biodiversity. The port has joined the Suffolk County Council initiative, ‘Creating the Greenest County’, and is working alongside other local businesses to help to make Suffolk a pleasant place in which to live and work.

Committed to improving its waste management and recycling record across its 324 hectare site, the port is regularly recycling over 70% of all of its waste. Arrangements for ships' waste have been implemented with the creation of a recycling platform, with spaces for wheelie bins, as well as the usual food waste skip. The bins are labelled for different types of recyclable waste. All recyclable waste is kept separate and so can be easily recycled, rather than being sent to landfill.

The port co-funded a study with the Carbon Trust to investigate where our main energy use occurs, and how best to manage it. The study identified areas where environmentally beneficial changes can be made through more effective use of electricity, fuel and water in all areas of the port’s operations. Many of these opportunities for improvement are now being implemented. The port has begun a programme of smart metering of electricity and water use. This greatly improves the ability to manage utilities by identifying inefficiencies quickly and allowing swift remedial action.

73 Employee awareness is a priority at the port, and to that end, environmental issues are communicated through the Intranet site. This provides simple advice on how to save energy, and keeps employees informed regarding new environmental initiatives being introduced. The company staff magazine has environmental updates, and employee forums assist in actively engaging all port employees in environmental matters. The port is part of the TUC Green Workplaces program and has trained Green Reps to further improve employee engagement.

The Port of Felixstowe is continually seeking to reduce energy consumption. Behavioural change and raising awareness with employees throughout the organisation helps to reduce energy use. The port is continually seeking technological improvements to reduce fossil fuel use. The Port of Felixstowe’s building services team has significantly reduced water consumption by over 30%. Extensive surveys of the entire potable water network took place, reducing leakage, and preserving a valuable natural resource.

The port is an active participant in the annual ‘Beachwatch’ scheme organised nationally by the Marine Conservation Society and locally by the Suffolk Coast and Heaths Unit. The initiative aims to ensure the beaches around the UK, which are visited by thousands of people each year, are as clean and safe as possible. Port employees have given their time each September since 2003 to clean Landguard Beach.

The Port of Felixstowe is committed to working with Local, National and International Governments, NGOs and other stakeholders in order to maintain the environment. The port works with these partners to maintain local amenity value for all. These partners include: Natural England, the Landguard Fort Trust, English Heritage, Harwich Haven Authority, Town Council, and the Stour and Orwell Estuaries Management Group.

By managing its environmental aspects effectively, providing socio-economic benefits locally and nationally, and providing the lowest carbon logistics options, the Port of Felixstowe is working towards a sustainable future, recognising that good environmental stewardship, and the preservation of eco-systems is important for continued success.

74 PORT OF FELIXSTOWE ENVIRONMENT

75 76 THE COMMUNITY PARTNERSHIPS

Community

Over the years, the port has worked closely with local authorities, development agencies, charities, schools and other stakeholder groups on a number of initiatives, aimed at building a stronger and more prosperous community, and developing a real sense of partnership.

The port is keen to benefit and improve the surroundings of the community within which it operates, and, as such, has provided sponsorship for a number of enhancement initiatives within Felixstowe. The port is a regular supporter of ‘Felixstowe in Flower’, a successful annual community competition to add colour to the town of Felixstowe and create an attractive environment in which to live and work.

Over the years, the Port of Felixstowe has made a number of contributions to improve the amenities of the local area, including in 1992 the donation of land at Landguard Terminal to the local authority for use as a viewing area, and in 2010 the provision of a further portion of land to improve access and parking to what has become one of the most popular visitor destinations in Felixstowe.

The area is to be further enhanced by the port. A new visitors’ centre was provided in 2013 and the completion of the Felixstowe South development will provide a larger, enhanced viewing area, and an upgraded visitors’ centre.

The port’s ambulances also provide important back up to the East Anglian Ambulance Service, dealing with, on average, around 400 calls per year from the local community. Not only is this service excellent for relations between the port and the local community, but it enables the port’s paramedics to keep up their skills and sample different emergencies and situations.

77 THE COMMUNITY PARTNERSHIPS

Charities

The port recognises the important role played by charitable organisations within the local community, and is committed to helping these organisations achieve their goals. Its involvement is focussed upon medical and educational causes within Felixstowe and surrounding areas, but requests are considered on a case-by-case basis.

As a responsible corporate citizen, the port has come to the aid of many charities over the years. This has included contributions to the local efforts of large national charities; however, more often than not, it involves providing assistance to local charities run by local people, trying to make a real difference to the communities in which they are based.

In 2008, the Port became a Founding Partner in the Port Community Fund (PCF), and in 2009, the Fund celebrated passing the £100,000 mark for funds raised in aid of local causes. Since its inception, over £125,400 has been donated by the Fund to worthy local causes.

The Fund – which is managed by The Suffolk Foundation – comprises some of the leading shipping and transport companies in the country, and donates funds towards local good causes. The members of the Fund are the Port of Felixstowe, Pentalver, Cory Bros, Coscon (UK)Ltd, Harwich Haven Authority, Freightliner, Grange Shipping and Trinity Estates.

Further information on the Fund and details of how to apply for a grant are available at www.portcommunityfund.co.uk

Each year, the port holds a ‘Charity Day’ to raise money for a chosen good cause. Beneficiaries of the considerable funds raised from this event have included St Elizabeth Hospice and ’s Children’s Hospices.

78 79 80 THE COMMUNITY PARTNERSHIPS

Education

In keeping with the ethos of the Hutchison Port Holdings (HPH) Group, the Port of Felixstowe focuses a considerable proportion of its community efforts on the younger generation, through its participation in HPH’s ‘Dock School’ programme.

Local schools are offered the chance to apply to the ‘Dock School’ programme for funding, and proposals that have received support include the refurbishment and restocking of two school libraries, and the creation of a new science pond.

The port is keen to work closely with schools in Suffolk to encourage students and teachers to learn more about the ports and logistics sectors. Representatives from the port frequently visit schools to give talks and presentations, as well as arranging tours of the port and other interactive activities for interested schools including the ‘Suffolk Skillz’ exercise.

The port is one of the founder members of Suffolk Education Business Partnership’s ‘Passport to Success’ mentoring scheme, which is aimed primarily at professionals in the construction and engineering industries. The initiative pairs up Year 10 students from local schools with a ‘business mentor’, for once a week, one hour mentoring sessions over a twelve week period. Nine employees from the port, eight engineers and one ‘general’ mentor, volunteered their services to work with local students, to provide them with valuable support and careers advice at an important time in their school lives.

A number of port staff are also involved with local schools as Governors and members of Parent Teacher Associations.

Partnerships

The port is closely involved with many important and influential organisations that work towards improving the economy and environment of the local region. Amongst others, it is a major stakeholder in the Haven Gateway Partnership, the Stour and Orwell Estuaries Management Group, and the Landguard Partnership.

The port hosts Local Authority Liaison Committee meetings twice each year, which give members of District, County, Town and Parish Councils the opportunity to discuss a variety of issues affecting them and the communities in which they live.

In order to improve its waste management, the port has entered into a partnership with Suffolk Coastal Services, whose expertise has become invaluable as the port endeavours to recycle and divert from landfill as much of its waste as possible.

Here, at the Port of Felixstowe, we fully believe in giving something back to the local community, and remain committed to ensuring that as many people as possible have the chance to share in the continued prosperity of the Port of Britain.

81 INFORMATION TECHNOLOGY GREATER EFFICIENCY

Information technology lies at the heart of the Port of Felixstowe success story. The port uses cutting-edge systems and technology to drive every aspect of its operations, from planning the container yards and vessels, to co-ordinating the movement of the thousands of vehicles that move around the port on a daily basis. Over the years, the Port of Felixstowe has proved itself to be a forerunner in the field of IT, and leads the port industry in the development of innovative award winning systems and solutions. The Information Systems Department plays a pivotal role in ensuring the smooth running of the port, and boasts a team of highly-skilled IT professionals, with a wide range and depth of expertise.

The port runs and supports a wide range of operational systems upon which the smooth running of the Port of Felixstowe relies. Using the very latest technologies, the in-house development teams are responsible for a number of applications.

The port operates on a 24/7 basis and it is vital that it has unlimited access to the mission-critical systems on which it relies. It falls to our IS Infrastructure team to ensure this is the case and they use the very latest technology to help manage the critical IT infrastructure.

The Port is currently undertaking a major project to introduce a new terminal operating system, nGen. This is a system developed within the Hutchison group that will provide a stable and expandable platform for future developments; all part of our aim of providing the best tools to support our business.

82 83 INFORMATION TECHNOLOGY GREATER EFFICIENCY

Development Automated Team Gates

Labour Destin8 Management System

CHARTS RTO Mobile Apps

MAXIMO

Quay Tug Manager Scheduling System

84 MAXIMO Engineering and stores operations

Gates RHIDES Labour Management System Managing and allocating our workforce

Tug Scheduling System Scheduling work to our internal movement vehicles

Quay Manager Managing vessel discharge and load

CHARTS SCORPIO Our core terminal operating system Vehicle Booking System Booking system for collection and delivery of containers

RHIDES Access control for haulier drivers

Engagement Office Determining requirements and project office role

Infrastructure Vehicle SCORPIO Team Booking Managing rail operations

System Berth Planning Planning berth occupancy across the port

Destin8 Hosting the community systems

Development Team Berth Park Engagement Developing and supporting our in house applications Planning Management Office RTO Real time operations, systems on our current System handling equipment

Mobile Applications Phone apps for remote working

Park Management System Graphical management tool for terminal operations

Marine Automated Gates Award winning gating system

Infrastructure Team Supporting and developing our IT infrastructure

Marine Managing vessel movements

85 86 ENGINEERING FULLY INTEGRATED SERVICE

Mechanical and Electrical Engineering

The Engineering Departments at Hutchison Ports (UK) provide leading world class The Operational Engineering Department’s training programmes have been technical solutions, supplying and supporting world class facilities providing efficient accredited by the Institution Of Mechanical Engineers (IMechE), and (UK) services to maintain the port’s infrastructure. These engineering services are Engineering Council acting as a centre of excellence in support of mechanical provided through its highly trained and highly motivated multi-skilled Mechanical/ and electrical engineering training; this is essential to provide up to date skills to Electrical and Civil Engineering teams. support the improvements in equipment technology within the industry. The ever-changing demands of technology and the continued introduction of The port’s professional engineers, skilled technicians and skilled trade’s people new world class equipment dictate the need to continue to train the port’s next provide the reliable plant and equipment that forms the back-bone and essential generation of engineers. The port is proud of its heritage and continues to train services in support of the HPUK ports of Felixstowe, Harwich International and the majority of its own engineers in the dedicated delivery of both modern London Thamesport operating 24 hours of every day, 365 days a year. We pride apprenticeships and skills development training schemes as well as being ourselves that we are constantly aware of the changing pace of industry and supported by expert engineering support services from both the UK and overseas. subsequently the advancing needs of today’s customers and the industry as a whole, meeting the bespoke requirements of all customers. The on-going The Operational Engineering Department manages the specifications, designs and introduction of new plant and equipment means we need to continuously embrace acquisition of all major capital equipment in conjunction with operational teams. new technology and increase the levels of supporting equipment design. Over the years, the Operational Engineering Department continues to have a major influence within the industry and throughout the world on the design and The Operational Engineering department provides world class technical engineering specification of some of the most reliable and technically-advanced equipment in support and leading instrumentation and control solutions on a wide range of use in the port industry today. modern port equipment. These Services are responsible for the care and maintenance of all major assets operated across the port terminals. We operate An internal audit process and dedicated inspection and examination department from modern facilities and, using world class ancillary services, are strategically ensures the equipment continues to meet all statutory and legal requirements as placed to provide efficient engineering facilities, with highly trained, flexible staff well as providing detailed structural examinations and maintenance. This ensures with skills accredited by The UK Engineering Council to cope with any demand that the highest standards of safety and reliability is maintained and is respected today’s sophisticated vessels and equipment places upon them. throughout the industry.

The port’s engineers and staff clearly identify with the needs of their operational counterparts and strive to provide an efficient, fully integrated and cost effective service, backed by a world class procurement service with well-equipped stores and facilities.

87 ENGINEERING FULLY INTEGRATED SERVICE

Civil engineering

The port’s Civil Engineering Department undertakes the planning and procurement of all development projects, from initial concept and scheme planning, through consents/planning approval processes (including significant inputs to Public Inquiries on major schemes) to the project management of scheme implementation. Its staff possess expertise in the planning and design of container terminals and allied facilities, that is recognised throughout the industry.

Recent major projects that the Civil Engineering Department has managed successfully include Phase 1 of the Felixstowe South Development project (Berths 8&9) and the port’s third rail terminal which opened for operations in July 2013. Berths 8&9 can accommodate the largest container vessels afloat, including the recently-introduced 18,000 TEU Maersk Triple E Class vessels. The third rail terminal is able to handle 30-wagon trains on each of seven tracks between the legs of the rail-mounted gantry cranes. At the time of its opening, it was the longest rail terminal in the UK.

A project is currently under way to extend Berth 9, so that Berths 8&9 can accommodate two Triple E Class vessels at the same time.

In a broader context, Felixstowe engineering personnel frequently provide input to Hutchison Port Holdings, by means of cost-effective technical input and project management assistance to projects around the globe.

All in all, the Engineering Departments comprise a highly professional backbone that plays a major role in the development, support and success of the Port of Britain.

88 89 PORT PROTECTION EMERGENCY SERVICES

The Implementation of the International Ship and Port Facility Security Code Port Police Unit (ISPS Code) in 2004 represented a significant change for the international maritime community in its approach to security, bringing together shipboard and port security The Port Police Unit is a statutory police force committed to the prevention, to provide better protection for people, ships, cargoes and port infrastructure. detection and investigation of crime and any suspicious activity across the port estate, working closely with other agencies and organisations to make the Port of Felixstowe a safe and secure environment for workers, customers and visitors Port Protection alike. The Port Police Unit will continue to provide the port and its customers with an immediate response to calls for assistance or advice on security and related The Port of Felixstowe Port Security Plan outlines the procedures required to meet issues 24 hours a day. the standards set and monitored by the Maritime Transport Security Division of the Department for Transport, who have responsibility for the implementation and compliance of the ISPS Code in the UK for ports and ships. Fire and Ambulance

The established Port Police Unit, supplemented by contract security officers, A team of fire and ambulance personnel are immediately available in the event of provide a comprehensive security service to the port, including enhanced security fire, accident, chemical spillage and medical emergency on the port. Assistance can measures as required. Strict access control and identification requirements, be summoned immediately by dialling 4300 on the port internal telephone system increased searching of personnel and cargo, continuous patrolling and (01394 604300 from mobiles and outside telephones). Fire and ambulance staff are monitoring of the port estate and seaward approaches are just some of the many on duty at the port fire station 24 hours a day and if required a ‘paging’ system is proactive security measures required to conform to the ISPS Code operated to summon off duty staff to enhance the level of support at any emergency incident. As well as physical security measures the ISPS Code also defines a Security Management System. It is essential in the present climate that security is All fire and ambulance staff are trained to nationally recognised standards in all embedded in the culture of the port. Security is now as relevant to the whole aspects of fire fighting, emergency rescue, medical emergencies and dealing with workforce in everyday operations as safety and quality. Regular meetings with environmental issues. internal and external stakeholders, regular communications and training are all part of increasing security awareness at the port. Close co-operation and liaison with Suffolk Fire and Rescue Service and The Ambulance Services is maintained to ensure standards are met and in the event of an escalating incident a seamless handover of statutory responsibility is achieved.

Vehicles and equipment available 24 hours a day include a new fire appliance built to current national standards and brought into service during 2011, two emergency ambulances, an environmental unit and in the event of an oil spillage in the harbour or dyke system, 500 metres of oil boom and oil recovery equipment.

The Port of Felixstowe Fire and Ambulance Service is committed to providing a first class service to all staff and customers in a timely and professional manner whenever the need arises.

90 91 92 Safety Department PORT PROTECTION The Safety Department is located in Dunlin House and contactable during normal working hours with on call shift managers available 24 hours on 07848 015529.

This service is available to port management, employees and customers alike and advice can be given on current UK, European and International fire, health, safety and environmental legislation.

A wide range of environmental monitoring is carried out in the workplace and sampling analysis for gases, chemicals, noise, radioactivity, exhaust ventilation systems and lighting can all be undertaken.

A dedicated team of professional safety managers provide routine safety inspections, tours, job task safety analysis, risk assessment and accident investigations in addition to safety training and advice for port personnel to increase safety awareness, reducing accidents and loss.

Certificated to 18001 (Safety) 14001 (Environmental) and 50001 (Energy) standards the management systems provide for continuous improvement across all areas.

These services are available by contacting: 01394 604721 or the Port Fire & Ambulance Service on: 01394 604731 for urgent matters out of hours.

Dangerous Goods Office

Under the auspices of the Safety Department, the Dangerous Goods Office (DGO) oversees the movement of hazardous cargo through the port. This ensures that cargo is safely handled without risks to health and that the requirements of The Dangerous Goods in Harbour Areas Regulations, and the International Maritime Dangerous Goods Code are met. In the rare event of spillage, a dangerous goods safety adviser is available at all times to give advice, working closely with emergency teams to ensure minimal environmental impact.

Notification of all dangerous goods to pass through the port must be made to the Dangerous Goods Office, with written prior approval and special data required for explosive and radioactive cargoes. Notification of all hazardous cargo is to be made electronically through the Destin8 dangerous goods reporting systems. This is for all hazardous cargo including Remain on Board (ROB).

The Destin8 system is being continuously enhanced to ensure that dangerous goods notification services offered to customers meet EU legislation and customer requirements.

The port, together with MCP (operator of Destin8) is constantly liaising with government bodies on maintaining the Destin8 facilities to enable convenient reporting to national competent authorities of data regarding vessel movements, dangerous goods cargo and ship-generated waste disposal, to comply with current and future legislation.

Dangerous goods notifications made electronically through the Destin8 system are relayed automatically to Harwich Haven Authority and are free of charge.

For information or assistance please contact the Dangerous Goods Office (DGO). Tel: 01394 604540 / 4532 Fax: 01394 604873.

93 PORT OF FELIXSTOWE Felixstowe Port Container Services Felixstowe Port Container Services Limited (FPCS) provides a comprehensive inspection, cleaning and repair facility for empty containers. Services also offered SUPPORT include reefer repair, pre-trip inspections, cleaning, and container sales. Established in 1996, FPCS has quickly developed a reputation as a secure, high quality facility and has expanded its range of services to an increasing number of SERVICES the port’s shipping lines and agents. The depot is built on reinforced hard standing and is serviced by the latest double- lift, empty container handlers. In keeping with environmental requirements, the facility also has a purpose-built steam wash system for safe waste treatment.

Having the advantage of being on-port, the transfer of containers on to the terminals is easily accomplished and activities fit closely with the port’s core business of container handling.

Information technology plays an increasingly important role within the business. FPCS is connected to the Destin8 community system to facilitate the fast recycling of container equipment. Reporting is generated from a sophisticated container control system and is available to customers via email.

Investment in modern facilities and equipment coupled with an experienced and highly skilled workforce, ensures that FPCS continues to meet changing customer requirements.

FPCS have diversified into bespoke container conversions, demonstrating that the versatility of the steel shipping container knows no bounds. FPCS are taking advantage of a growing market by converting containers into anything from basic storage units to hot shower blocks, changing rooms and chemical stores to exhibition stands.

Reefer Monitoring

In addition, FPCS are the exclusive loaded reefer monitoring contractor to the Port of Felixstowe, and can also undertake reefer breakdowns, pre-trip inspections and modifications.

Contact: 01394 613082 or [email protected]

94 95 96 PORT OF FELIXSTOWESUPPORT SERVICES

Felixstowe Seafarers’ Centre Port Users’ Association

The Centre is open every day from 10am – 10pm all year round. Established in 1969, the Felixstowe Port Users’ Association Ltd (FPUA) is a pro- active and independent body for companies who conduct a business activity in or It lies close to the quays but outside the restricted area. Our on-demand mini-bus through the Port of Felixstowe. It has some 120 members, representing the various ferries Seafarers to and from the Centre passing through security on each journey. sectors within the port community.

Our facilities include a shop and bar along with tv, phone and Internet facilities. Membership is on a category basis with each having its own representative on We have an attractive garden at the rear of the Centre which is very popular not the Council. Category 1 is for Shipping Lines, Category 2 is for Freight Forwarders, least in view of the smoking ban. Upstairs, a chapel affords a quiet place for Category 3 is for Hauliers, Category 4 is for ETSF/Warehouse Keepers, and reflection with services held on the first Sunday of each month. The Centre is a Category 5 is for other port related companies. registered Bureau de Change which may also be used by bona fide personnel working within the Port of Felixstowe. We offer advice on the locality including The Association is run by a Council, comprising a Chairman, Vice Chairman and the maps and call a taxi when Seafarers want a trip to town or beyond. five category representatives. The Council is elected by the membership, and all officers give their time voluntarily, free of charge. Two Chaplains are based at the Centre each employed by their owning Missions – Sister Marian Davey of the Apostleship of the Sea/ Stella Maris and Rev. Simon The Association liaises directly with the Port of Felixstowe, HM Revenue & Davies of the Mission to Seafarers/Flying Angel. The Chaplains visit each ship Customs, UK Border Force, Suffolk Coastal Port Health Authority and other official and are always available to address emotional, spiritual and welfare concerns. bodies to secure the best possible conditions for the port and its users and by so With extensive international networks behind them, the Chaplains are a doing, contribute to the continued success of the port. powerful resource. The FPUA is based at: Last year our mini-bus carried around 34,000 passengers. More visitors are The Chapel brought in by the Chaplains, Security and Ships’ Agents. Many Seafarers are on Maybush Lane contracts lasting upwards of a year or more. It is not at all uncommon for eight, Felixstowe IP11 7LL nine or even more weeks to elapse between opportunities for a snatched trip Tel: 01394 676575 ashore – turn-around times have shortened and many ports are unwelcoming or Email: [email protected] dangerous. To have a friendly welcome from our drivers and transport to a safe, www.fpua.co.uk warm, well-equipped Centre is much appreciated by the Seafarers. International surveys have shown our Centre to be one of the most highly regarded in the world. Occupational Health We also operate two satellites – at Ipswich and Harwich. The Occupational Health Department offers a comprehensive and confidential In 2012 over 7,000 ships visited these three ports. health service, covering all aspects of health screening and welfare problems. It includes counselling and physiotherapy services. The Centre is a stand-alone Charity (Reg. No. 272077). It is headed up by a local Chairman, David Thurston. The Trustees are representatives of the two Missions All services, apart from the physiotherapy service, are available to other companies mentioned above along with another from the Sailors’ Society. Staff are part-time within the port. A list of charges is available on request. and we have a good number of volunteers, most notably driving our bus on weekday daytimes. Around 80% of our revenues come from Seafarer spending. All emergency and first aid services provided by both Occupational Health and The port is very good to us. We get donations but these are infrequent and Fire/Ambulance Departments are free to everyone. unpredictable. We do ask the shipping companies for a small levy on each ship arrival but not all feel able to contribute. We offer the use of our excellent facilities For further information telephone: 01394 604742/ Internal 4742. for meetings to outside concerns and ensuing donations are very useful to us. Life as a stand-alone charity is, however, never easy but for the present at least we are holding our own, just. Fitness Studio

Contact: The Manager The Occupational Health Department offers a fully equipped and professionally Felixstowe & Haven Ports Seafarers’ Service staffed fitness studio. Felixstowe Seafarers’ Centre Dock Road, Felixstowe, Suffolk IP11 3TG The studio is available to all Port of Felixstowe employees and port users – prices Tel UK: 01394 673599 are available on request. It is open from 0630 – 2130 hours, seven days a week. Tel Int.: +44 1394 673599 Email: [email protected] For further information telephone: 01394 602726/ InternaI 2726 www.fhpss.org

97 MARINE INFORMATION ARRIVALS AND DEPARTURES

98 99 MARINE INFORMATION ARRIVALS AND DEPARTURES

The Felixstowe Dock Tower is manned 24 hours a day and is the co-ordination point Commercial tug rates for marine activities/emergencies within the Port of Felixstowe. From the Tower, Marine Supervisors maintain liaison with and provide information to Harwich Vessel A comprehensive range of tugs are available at Felixstowe, from: Traffic Service (Harwich VTS), pilots, terminals, agents and tugs. The deployment of Svitzer Towage Ltd, Ground Floor, Curlew House, The Dock, Felixstowe IP11 3TZ mooring parties and provision of watering services is also controlled from Tel: 01394 613222. Fax: 01394 613018 the Dock Tower. www.svitzer.com

Free Pratique Berthing information Masters of vessels arriving at the port who have a positive answer to any Harwich VTS is continuously updated by the Felixstowe Marine Supervisors with question in the Marine Declaration of Health must notify Port Health prior to respect to berthing availability and requirements and this information is available via arrival if possible. Harwich VTS or direct from Felixstowe Dock Tower.

Port Health Communications Suffolk Coastal Port Health Authority is responsible for all aspects of Port Health Berthing Masters communicate direct with vessels when they are in close at the port. proximity to or alongside berths, via VHF Channel 74, 12 or 10. At other times communications are through Harwich VTS which will, if required, relay information The Authority undertakes mandatory, routine and random checks of foodstuffs to Felixstowe. Tel: Dock Tower: 01394 604724. Fax: 01394 604875 imported from outside the European Union to ensure that the food complies with Email: [email protected] UK and EU food safety and food standard requirements. Products of animal origin are also subjected to veterinary checks to ensure they meet public and animal health requirements. The checks on foodstuffs and products of animal origin may Mooring parties include documentary, identity or physical checks as well as sampling and analysis of the product. Mooring Parties are provided directly by the Port of Felixstowe and their deployment is under the control of the Marine Supervisor. Ship Sanitation Control Certificates and Ship Sanitation Control Exemption Certificates are issued for vessels in the port on request from the agent or master. Masters of vessels arriving in the port must notify the Port Health Authority of any Rates and charges cases of notifiable illness, sickness or death on board prior to arrival. Port Health Officers will investigate the occurrence prior to health clearance being issued. A Schedule of Rates and Charges for Ship Related Charges and Non Contract Vessels may also be subject to periodical food hygiene inspections. Stevedoring and Wharfage Charges can be obtained from the Commercial Department at the port. Tel: 01394 602040. Email: [email protected] The Port Health Office is situated in Avocet House, Trinity Terminal and is staffed www.portoffelixstowe.co.uk/commercial from 0630 to 2200 Monday to Friday and 0630 to 1430 Saturday, Sunday and Bank Holidays. Outside of these hours, in emergencies only, the duty officer can be contacted via the Port Police Control Room.

Tel: 01394 614933. Fax: 01394 673671. Email: [email protected]

100 101 102 MARINE INFORMATION ARRIVALS AND DEPARTURES

Haven Pilotage and Harwich VTS Other equipment

Harwich VTS is operated from Harwich Operations Centre on a continuous Sophisticated recording equipment allows the radar video sequence and 24-hour basis to provide a safe and efficient regime for vessel traffic, and protection operations VHF conversations to be played back to the operations room. for the environment. Harwich Operations Centre also provides the co-ordination Hydrographic and meteorological data is measured, recorded and displayed and communications centre for the Haven Ports Pilotage Service, and the pilot at Harwich Haven Authority, and available at www.hha.co.uk boarding and landing activities at the Haven (Inner) Pilot Station and the Sunk (Outer) Pilot Station. Reporting Call: Harwich VTS Location: Harwich Operations Centre Masters of vessels entering or departing Harwich Haven are required to comply MMSI: 002320025 with the Harbour Reporting Regulations. Frequency: Ch 71, 09, 11, 20 Hours: H24 The Harwich VTS co-ordinates all regulated vessels, piloted and non-piloted, bound Times: All times should be given in local time to and from the Haven ports of Felixstowe, Harwich International Port, Mistley, Tel: +44(0)1255 243000 Ipswich and Harwich Navyard. Fax: +44(0)1255 507177 Email: [email protected] Notices for arrival and departure for vessels over 50GT or 50m are the same for all vessels, irrespective of whether the services of a pilot are required. Call: Sunk Pilots Location: Harwich Operations Centre MMSI: 002320025 Arrival – from agent Frequency: Ch 09 Hours: H24 Notification is required at least 24 hours before arrival or at a time of leaving last port. Times: All times should be given in local time Tel: +44(0)1255 243111 Provisional ETA, pilotage requirement is made to Harwich Operational Centre Fax: +44(0)1255 507177 Tel: (01255) 243000. Fax: (01255) 507177. Email: [email protected] Email: [email protected] Ships bound for Felixstowe and requiring a pilot, notify Harwich Operations Centre Sunk VTS 8 hours in advance, giving ETA at the ‘Sunk’ or Haven Pilot Stations, as appropriate. Dover MRCC Also included in the ship’s initial message must be the length overall, gross MMSI: 00232010 tonnage, maximum draught, departure port and destination port. Frequency: Ch 14 Hours: H24 Confirmation of ETA is given on VHF Channel 9 at least 3 hours before arrival at Times: All times should be given in local time the Pilot Station. Tel: +44 (0)1304 218505 Fax: +44(0)1304 202137 Failure to provide the ETA and subsequent confirmation could result in delay Email: [email protected] to the ship.

Compliance: Pilotage is compulsory for all vessels over 50 Gross Tonnes In the case of a ship engaged in the short-sea trade, the initial ETA may be passed or 50m in Length, except HM Ships. at the time of leaving the last port of call, if passage time is less than 8 hours. A ship having complied with the above conditions and then having anchored before embarking a pilot, must give Harwich Operations Centre adequate notice of Radar requiring the services of a pilot. Failure to give such notice could result in delay to the ship. A sophisticated radar surveillance and AIS system is in operation with radar coverage of Harwich Harbour and the seaward approaches. Requests from inward-bound ships for the services of a pilot from the Rivers Colne, Blackwater, Crouch or Roach may also be passed through Harwich Operations Centre.

103 MARINE INFORMATION ARRIVALS AND DEPARTURES

Departure Pilotage

Outward bound ships, or ships moving within the compulsory area, which require The geographical extent of the Haven Ports pilotage area is bounded the services of a pilot, shall give at least two hours notice of their Estimated Time by the following limits: of Departure. Within this two hours period, ships are required to up-date Harwich Operations Centre with regard to information on the original ETD and confirm (a) As much of the River Orwell as lies the requirements for a pilot 30 minutes before the vessel’s actual departure time. below Ipswich Dock Masters should be aware that a pilot will not be sent until this 30 minutes notice (b) As far up the River Stour as the tide flows is given. (c) To seaward of Landguard Point, the area bounded as follows: Contact can be made on VHF Channel 9 or Telephone: (01255) 243111. (i) In an easterly direction as far as 01°24.0 E. (ii) In a southerly direction as far as 51°54.5.N. (iii) In a northerly direction as far as 51°57.4.N. Boarding and landing arrangements

The pilot boarding point for inward-bound ships is within the voluntary pilotage area Voluntary Pilotage such that the pilot is boarded in good time before entering the compulsory area. Harwich Haven Authority also provides pilotage upon request in the area The boarding position will be agreed with Harwich Operations Centre, having due to seaward of the compulsory area as far as a line drawn between regard to the size and draught of the ship and the prevailing circumstances. the following points: For ships arriving from the North via the Shipway and ships nominally less than 180 metres LOA from the South, the normal pilot boarding point is the ‘Haven’ (a) Bawdsey Cliff: Latitude 52°00.N, Pilot Station, which is 2 miles ENE of the Shipway Buoy. Large or deep-draughted Longitude 01°26E. vessels normally board their pilots at the ‘Sunk’ Pilot Station 3.5 miles East of the (b) Latitude 52°00.N, Longitude 01°41E. Sunk Inner Racon. (c) Latitude 51°49.N, Longitude 01°41E. (d) Latitude 51°49.N, Longitude 01°15E. Boarding and landing takes place from pilot launches operating from Harwich Harbour. The launches will have the words ‘Haven Pilots’ on the side of the wheelhouse, fly the pilot flag by day and exhibit lights and signals at night in Additional Information accordance with Rule 29 of the International Regulations for Preventing Collisions at Sea. Enquiries with regard to pilotage charges and other special services and associated rates should be addressed to: If the pilot launch is unable to operate in the normal locations due to stress of weather, or other unforeseen circumstances, alternative arrangements are The Harbour Master, Harwich Haven Authority, advised by Harwich Operations Centre. Navigation House, Angel Gate, Harwich, Essex CO12 3EJ Tel: (01255) 243030. Fax: (01255) 240933. The attention of masters is drawn to the application of Sections 15, 16, 17, 18, 19 Email: [email protected] and 20 of the Pilotage Act, 1987.

Please note:

This marine information is provided for guidance only. Any vessel entering Harwich Harbour should contact Harwich Haven Authority at the address provided for the latest sailing directions.

104 105 106 BACKED BY THE BEST

107 HUTCHISON PORT HOLDINGS THE WORLD’S LEADING PORT DEVELOPER

Hutchison Whampoa Ltd (HWL) is among the largest companies listed on the main board of the Hong Kong Stock Exchange. HWL has six core businesses – ports and related services, property and hotels, retail, infrastructure, energy and telecommunications.

Its diverse array of holdings range from some of the world's biggest port operators and retailers to property development and infrastructure to innovative and advanced telecommunications and data services. Some of our achievements include being the world’s leading port investor, developer and operator, the world’s leading health and beauty retailer and a pioneer of leading-edge mobile multimedia telecommunications.

With roots in Hong Kong since the 1800s, HWL’s operations now span the globe. The multicultural mix of our executives and staff reflects the diversity and reach of our operations.

HWL's port development and operations expertise stems from its flagship company in Hong Kong, where Hong Kong International Terminals (HIT) is the world's busiest independently owned container terminal operator.

In 1991, HWL acquired the United Kingdom's busiest port, the Port of Felixstowe. Reflecting HWL’s international outlook, Hutchison Port Holdings (HPH) was formally set up in 1994 to hold and manage HWL’s ports and related services world-wide. Since 1994, HPH has expanded globally to strategic locations in 26 countries throughout Asia Pacific, the Middle East, Africa, Europe and the Americas.

Today, HPH is the world's leading port investor, developer and operator. The HPH network of port operations comprises 319 berths in 52 ports. In 2012, the HPH port network handled a combined throughput of 76.8 million twenty-foot equivalent units world-wide.

108 109 HUTCHISON LOGISTICS SEAMLESS CONNECTIVITY

110 Our Purpose How is Hutchison Logistics different?

At Hutchison Logistics, our purpose is clear; to offer unparalleled seamless Firstly, we are an independent logistics provider backed by Hutchison Port Holdings connectivity across end-to-end supply chains to help our partners succeed. (HPH) which has a long standing reputation for building trusted relationships with its commercial partners. All of our 52 ports provide open access and this trusted Backed by the world’s biggest investor, developer and operator of ports, Hutchison independence runs through into the core values of Hutchison Logistics. As such, Port Holdings, Hutchison Logistics is uniquely positioned to leverage fully their we design logistics solutions using a collaborative vendor-neutral approach and extensive global asset base of 52 ports in 26 countries and trusted relationships for always seek to find the best combination of reliable and trusted service providers, the benefit of all our commercial partners and to create an unmatched with the most appropriate skills and capabilities, to meet our specific requirements independent, transparent and sustainable end-to-end logistics service offering. both locally and globally.

We all recognise that supply chains are becoming ever more complex in order to Secondly, we take our time to fully understand our customers’ needs through meet changing demand patterns, diversity of manufacturing locations and the open mutual exploration of the many opportunities, challenges and issues available increased pace of business in order to flourish in today’s global economy. to us jointly when considering and designing logistics solutions which exactly Traditional approaches for companies to manage their supply chains, by either meets their needs. retaining full control of their logistics activities in-house or outsourcing transactional logistics activities to individual service providers, are becoming out-dated as they Thirdly, given our unique position to fully leverage HPH’s extensive global asset can lack the complete visibility, control and reliability required by most companies. base and trusted relationships for the benefit of all our commercial partners, we There is no longer a one-size-fits-all solution for managing end-to-end supply chains. offer our customers seamless connectivity across their end-to-end supply chain using our real-time IT systems, in most cases capturing data at source through our Instead, companies recognise the need to determine carefully the most appropriate unique ports’ tracking systems, to offer first-hand unmatched accuracy, logistics solutions relevant to each of their regions, markets, sectors or completeness and timeliness of data for complete visibility. environments in which they operate and serve. Companies are continually looking for their logistics solutions to offer greater flexibility, scalability and sustainability Finally, we are committed to find sustainable logistics solutions for our customers whilst at the same time maintaining the complete visibility, control and reliability which protect the environment and encourage collaboration to eliminate waste necessary to meet and exceed the demands of their customers. As such, across the supply chain. HPH has significantly invested in open access rail terminals increased complexity in the supply chain is an inevitable consequence and and intermodal capabilities at both its sea and inland ports and Hutchison Logistics companies are looking for better ways to improve, manage and maintain seamless is able to take full advantage of these excellent facilities for the benefit of our connectivity on a global basis. customers and the environment.

At Hutchison Logistics, we recognise this real and growing challenge being faced by today’s leading organisations and we aim to help our partners succeed by Our Service Offerings offering unparalleled seamless connectivity across their end-to-end supply chains. Given our purpose is to offer unparalleled seamless connectivity across end-to-end supply chains to help our partners succeed, we are pleased to offer the following Our Approach portfolio of local and global services summarised into three distinct core areas:

At Hutchison Logistics, our approach is always to offer logistics solutions which I Ocean Freight Forwarding: exactly meet the needs of our customers. We share a common goal. comprising Port Pairings, Door-to-Door, Port-to-Port, NVOCC Sea Freight, Customs Brokerage, Duty & VAT Deferment, FCL & LCL Shipments, and However, in our experience, achieving this common goal tends to be an infrequent Carrier/Haulier/Supplier Management. event for many customers in our marketplace due to a number of reasons: I Port & Park Services: I The needs of the customer were not entirely clear or understood, either due comprising On-Port & Off-Port Shunting, Warehousing & Storage, VAS Rework, to time constraints, lack of knowledge and/or lack of data; Consolidation & De-Consolidation, QA & Compliance, VMI, Kitting, Assembly, I The logistics solution may be designed to primarily utilise an existing network Fulfilment, DC By-Pass, Examinations & Expedite Movements. of assets/facilities rather than remove waste from the supply chain; I The logistics solution may meet the requirements of today but is simply too I Inland Intermodal Networks: rigid, failing to offer the flexibility, scalability and sustainability required by the comprising Container Road Haulage, Rail, Barge & Short Sea Feeder Services, customer to meet future changing demand patterns; or Invoice Consolidation, Cross Dock Hubs, Shuttle Services, Off-Port Storage, I The logistics solution may be offered and sold as a complete integrated Palletised Movements, Forward Stocking Locations and Call Offs. package. In hindsight, a single provider may prove incapable of delivering complete visibility, control and reliability across all links in the customer’s end-to-end supply chain. Contact Us

For more information about Hutchison Logistics, please contact us at: Tel: +44 (0)1394 604050 - Felixstowe office Tel: +44 (0)20 7350 5635 - London office Email: [email protected]

111 112 THE ULTIMATE TRANSPORT PLANNER PARIS

Which would you choose? In Greek mythology, Eris, the Goddess of Strife, had PARIS is the only system available today that works non-stop in the background to become angry because she had not been invited to the wedding of Peleus and provide full optimisation. Other products that pertain to offer optimisation do so by Thetis and so she stormed into the marital celebrations and threw a golden apple providing a suggestive tool to identify possible matches upon user selection. PARIS into the midst of the assembled gods and goddesses. Zeus looked upon this goes much further than this by continually presenting the overall optimal plan and in golden apple and noted that it was marked ‘for the fairest’. Since he was unwilling real-time as new/updates to bookings are made. Savings from transport can only to scrutinise the goddesses himself, Zeus asked the wise PARIS to choose from be made by optimising the whole plan as opposed to a single job at a time. Using the three beautiful goddesses Hera, Athena and Aphrodite – the winner would be all the optimisation features, PARIS is able to offer savings to a Line’s annual awarded the golden apple. PARIS was faced with a difficult choice – Hera offers transport budget of between 5% and 8% and with improved service performance. PARIS the kingdoms of Europe and Asia as a bribe, Athena seduces him with wisdom and success on the battlefield, and Aphrodite offers him someone else's Additional value-added features built into PARIS allows the integration of several of wife. A difficult choice indeed. the typical transport functions – multimodal planning, equipment control and customer services come together in a convenient, seamless, and highly efficient Today, PARIS is the name ascribed to the sophisticated optimisation and multi- system by offering: modal transport planning system developed and operated from Hutchison Ports Cambridge office in the UK. Like PARIS the Greek god, the PARIS transport I Recording and instant messaging of non-conformance, detention and additional planning system offers Shipping Lines optimised inland solutions based on the charges for auto-rating. choices it considers and makes between the three most common modes used for I Advanced warning of late arrival by linking to GPS software in the truck and/or, moving containers – truck, train and barge/feeder. interfacing with port out-gate messages. I Recovery planning caused by late running jobs, vehicle breakdowns and so on. Developed in the early 1990’s for mainland Europe, PARIS is now being introduced I A full audit trail of all booking updates, user actions and transport operations. to interested organisations in the UK, in mainland Europe and in North America. I Automatic recording of customisable Key Performance Indicators (KPI). I A system for hauliers to view and request additional haulage jobs. PARIS provides solutions at the planning, execution and post-execution stages of I Direct integration with port community systems for import landing, clearance, transport planning: customs release and export pre-advice. I Automatic messaging to hauliers, depots and rail providers in formats such as I Planning direct import/export tip and reloads automatically with EDI and XML. highlighted savings. I Earlier allocation of jobs to hauliers, securing resource and allowing the haulier I Automatic selection of jobs for rail/barge/feeder (be that contract space and/ more time to improve upon their own planning. or ‘spot’ purchase) based on least-cost calculations. I A capability to operate as a collaboration platform used for finding transport I Automatic selection of empty depot when the import/export container is not planning opportunities between multiple parties to further save costs. matched – based on costs of using strategic depot locations and target I A series of easy to use reports to provide an extremely powerful reporting stock levels. capability for all types of management information. I An optional feature allows automatic haulier allocation to jobs based on the Lines’ own business rules (such as preferred haulage, port/terminal based Winner of the Chartered Institute for Logistics and Transport (2010) Excellence haulage), resource availability and agreed haulage tariffs. Award in the category of Information Management. Runner-up in the IFW’s Award I Instant auto-rating giving visibility of all transport costs (including automatic for Technological Innovation (2010). addition of surcharges such as hazardous costs, overnight stays, tolls, congestion charges and so on). For more information about PARIS, please contact: Andy Barker (General Manager) Tel: +44 (0)1223 531821 or Email: [email protected] PARIS was primarily designed for automatically assembling an executable transport www.parisoptimalplanning.com plan with increased direct import-export (tip-and-reload) matches by considering thousands more tip-and-reload permutations than possible by any number of planners in a transport team. In considering so many combinations, PARIS will increase the percentage of tip and reload jobs performed – some Lines have increased from single figures to in excess of 30%, reducing the number of trucks carrying empty containers that can often be found passing each other on the roads. The resulting operational cost savings are considerable.

113 114 HUTCHISON PORT HOLDINGS LONDON THAMESPORT

London Thamesport is a modern port located at the mouth of the River Medway in the Thames estuary handling both short-sea containers and general cargoes.

Situated only 35 miles from the City of London and 55 miles from the Channel Tunnel, the Port is accessed via the excellent M2 motorway and has good rail linkage.

London Thamesport has a depth of 15 metres of water alongside, and the 655 metres of quay provides two operational berths equipped with eight ship-to-shore gantry cranes, allowing high intensity operations and excellent operational performance. Extensive warehousing is available, and the port is also able to handle break-bulk, heavy-lift and project cargoes, as well as offering a range of port-centric logistics solutions.

London Thamesport is a customer focussed organisation, and the professionalism of the workforce is evident in the commitment to only the highest levels of service delivery.

Future Development

London Thamesport has set aside an area of 80 acres (32 ha) for future development of port related activities and the further provision of port-centric facilities.

Adjacent to the port, a 405 acre (164 ha) brownfield site has recently received outline planning permission for development of warehousing, distribution facilities and other port-related activities. This site provides an exciting opportunity to develop purpose-built distribution facilities at one of the UK’s leading container ports.

The Thamesport International Interchange is an independent investment opportunity offered by National Grid and has received outline planning permission to build 5 million sq ft of logistics-related facilities.

A private road linking the facilities to London Thamesport is planned to further develop the number of port-centric opportunities available to port users.

Additionally, in close proximity to the port there are a number of other development projects proposed that will offer to third parties the opportunity to provide logistics solutions to end-users.

The nearby Kingsnorth Logistic Park site is also an independent development which is being constructed by developers Goodman, and which has planning approval for more than 2 million sq ft of logistics space including consent for a single building of 1.225 million sq ft.

115 HUTCHISON PORT HOLDINGS HARWICH INTERNATIONAL PORT

Diverse, flexible, efficient: Harwich International Port continues to attract new business, while maintaining its traditional strengths as one of the UK’s leading passenger and freight ferry terminals.

Located in the fast-growing Haven Gateway sub-region, on the east coast of England, customers benefit from the undoubted advantage of lock-free, fast access to the North Sea and European Ports, in one of the country’s most sheltered natural harbours.

The port is long established as an important gateway to Europe and benefits from excellent rail and road connections, with close proximity to the major London airports.

Being a multi-disciplined port, the focus is very much on providing a flexible, dedicated workforce able to meet the needs of all customers. This culture is reflected in a commitment to high-quality training for all port staff, and is evident by the creation of a National Vocational Qualifications (NVQ) scheme.

Building on its reputation for versatility, Harwich International Port has fast established itself at the heart of the renewables industry and is arguably the UK’s leading port for the delivery of offshore wind power projects.

Open 24 hours a day, seven days a week, the port operates in partnership with its customers to ensure that they consistently receive the quality of service they expect.

A steady stream of investments and developments over the past decade, including a new double-deck linkspan and major upgrades to the Cruise Terminal, has created modern facilities across all of the different businesses served, from cruise and ro-ro, project and break-bulk, to dry and liquid bulks.

Harwich International Port is continually looking at ways to offer additional services and improved facilities for existing and new port users. This commitment to further growth and investment will lead to significant expansion in coming years.

116 117 118 DIRECTORIES & ADVERTISERS

119 LINE AGENTS

A2B Online 0031 (0) 168 334 300 0031 (0) 168 334 309 [email protected] APL (UK) 02380 682100 02380 682101 [email protected] BG Freight Line 01394 458190 01394 277227 [email protected] China Shipping (UK) Agency Ltd 01394 678700 01394 677086 CMA-CGM (UK) Limited 01375 488632 01375 858098 [email protected] Cory Brothers Shipping Agency 01394 674822 01394 673740 [email protected] COSCON (UK) Ltd 01394 608381 01394 673526 [email protected] CSAV UK & Ireland Limited 01394 617040 01394 676249 [email protected] Denholm Wilhelmsen Ltd 01394 696950 01394 271772 [email protected] DFDS Seaways PLC 01394 603767 01394 603673 Escombe Lambert Limited 020 8709 1600 020 8709 1688 Evergreen Shipping Agency (UK) Ltd 01634 272226 01634 270271 [email protected] Feederlink Shipping and Trading Ltd 01394 691080 [email protected] Grange Shipping Limited 01394 605200 01394 458565 [email protected] Hamburg Sud UK Branch 0161 876 7440 0161 873 6913 Hanjin Shipping Company Limited 01394 606800 01394 676450 Hapag-Lloyd 020 8507 4000 020 8507 4190 Harvest Shipping Services Limited 01255 818092 01255 818093 [email protected] Hyundai Logistics (UK) 01394 612500 [email protected] John Good Shipping 01394 286119 01394 282603 [email protected] JSA Global Ltd 01394 678678 01394 676646 ‘K’ Line (Europe) Limited 01473 722160 01473 722161 [email protected] Maersk Line 01394 601410 01394 601402 [email protected] MSC (UK) Ltd 01473 277777 01473 277700 [email protected] Safmarine (UK) Limited 01394 601480 [email protected] Seago Line 0151 243 6134 Turkon Line 01394 612920 01394 675394 [email protected] Unifeeder 01394 691042 [email protected] United Arab Shipping Agency Company (UK) Ltd 0208 709 1666 [email protected] VM Liner Limited 01394 695500 01394 673428 [email protected] Yang Ming (UK) Limited 01394 603800 01394 603835 [email protected] Zim UK Ltd 0151 258 1118 0151 258 1117

FORWARDING AGENTS

Agility 01473 242960 01473 242978 Allport Cargo Services Ltd 01473 237500 01473 237501 [email protected] Allseas Global Logistics Ltd 01394 276014 01394 273308 [email protected] Alpi UK Ltd 01268 535300 01268 287711 [email protected] Atina Shipping (East Anglia) Limited 01394 285959 01394 286090 [email protected] B&H Shipping Limited 01394 676204 01394 673130 [email protected] BG Freight Line B.V 01394 458190 01394 277227 [email protected] Boast International Limited 01394 276086 01394 276152 [email protected] Brinor International Shipping & Forwarding Limited 01394 274511 01394 671711 [email protected] Buckle Shipping (Ipswich) Limited 01394 676376 01394 675242 [email protected]

120 FORWARDING AGENTS continued

Ceva Freight (UK) Ltd 01394 606112 [email protected] CHD (Forwarding) Limited 01394 674669 01394 673151 [email protected] Clearfast Limited 01394 695090 01394 695099 [email protected] Connaught Shipping Agency 01375 846611 01375 846616 [email protected] Contisped Limited 01394 675267 01394 676671 [email protected] Cory Brothers 01394 674822 01394 673740 [email protected] Damco 01394 675989 01394 695732 [email protected] DB Schenker Limited 01394 674666 01394 674929 [email protected] DFDS Seaways PLC 01394 603767 01394 603673 [email protected] Eimskip UK Ltd 01394 676651 01394 676651 [email protected] EUF (Group) Limited 01394 674471 01394 673326 [email protected] George Baker (Shipping) Limited 01394 676367 01394 673667 [email protected] Global Container Services Limited 01394 451200 01394 451234 [email protected] Grange Shipping Limited 01394 605200 01394 458565 [email protected] Harbur Logistics Ltd 01394 674788 01394 674785 [email protected] Hutchison Logistics 01394 604050 01394 604827 [email protected] Imorex Shipping Services Limited 01394 607740 01394 607769 [email protected] Interfreight UK Ltd 01394 676644 01394 676640 [email protected] Jag - UFS (Intl) Ltd 01394 673585 01394 673057 [email protected] John Denny Agencies 01394 276045 01394 278291 John Good Shipping 01394 284583 01394 285706 [email protected] JSA Global 01394 678678 01394 691378 [email protected] JS Forwarding 01394 274747 01394 274704 [email protected] KWL Logistics Ltd 01394 675750 01394 675032 [email protected] Logical Link Solutions 01642 277695 [email protected] Lombard Shipping Plc 01473 243800 01473 243801 [email protected] LV Shipping 01394 278784 01394 284498 [email protected] Mundo International Logistics Ltd 01394 607934 01394 607935 [email protected] Norman Global Logistics 01394 674577 01394 674790 [email protected] Parkside Warehousing & Transport Co. Limited 01473 690161 01473 690164 [email protected] PFE Express Limited 0844 800 7600 0844 800 7601 [email protected] Prologic Shunting Services 01394 677350 01394 673441 [email protected] R Bugg (Forwarding) Ltd 01394 671775 01394 691331 [email protected] RJJ Freight 01394 673466 01394 673031 [email protected] Scanwell Logistics 01394 458777 01394 458778 [email protected] Schallenberg International Ltd 01394 675339 01394 675324 [email protected] Sea Transport Ltd 01394 674144 01394 676273 [email protected] Seaport Freight Services Limited 01394 676691 01394 676550 [email protected] Signet International 01394 288160 01394 274341 [email protected] Spray Shipping 01394 676555 01394 676444 VM Liner Ltd 01394 695500 01394 673428 [email protected] W. Saunders (Shipping & Forwarding) Limited 01394 672244 01394 672266 [email protected] World Transport Agency Limited 01394 673247 01394 673721 [email protected] WS Logistics (Procurus) Ltd 01394 458977 01394 671634 [email protected] WS Logistics Ltd 01394 272266 01394 272200 [email protected] Zygo Ltd 01394 671444 01394 671443 [email protected]

121 LOGISTICS AND DISTRIBUTION

Anchor Storage Limited 01728 860555 01728 861002 [email protected] BAP Group Ltd 01394 612050 01394 613519 [email protected] Canute Group 01708 867001 01708 862751 Century Logistics 01284 413100 [email protected] CEVA Freight (UK) Ltd 01394 675585 01394 673246 [email protected] Charles Gee & Company 01394 675326 01394 675182 [email protected] Cory Logistics 01394 674822 01394 673740 [email protected] Deben Transport Limited 01394 673284 01394 674311 Denholm Handling Limited 0151 547 4141 0151 547 7658 [email protected] Denholm Transport Limited 01394 674678 01394 674852 [email protected] Dooley Rumble Group Ltd 01473 835100 01473 835101 [email protected] Felixstowe Warehousing 01394 675700 01394 675440 [email protected] FOCS Logistics 01394 285529 01394 285706 [email protected] George Baker (Shipping) Ltd 01394 676367 01394 673667 [email protected] GMA Warehousing & Transport Limited 01473 271707 01473 718928 [email protected] Goldstar Transport Ltd 01394 676800 01394 676675 [email protected] Green & Skinner (Haulage) Limited 01473 259997 01473 233194 [email protected] Howard Tenens 01453 883688 01453 883077 [email protected] Hutchison Logistics 01394 604050 01394 604827 [email protected] James Kemball Limited 01394 601500 01394 673006 [email protected] John Good Logistics 01394 283998 01394 285706 [email protected] Johnston Logistics 01953 888381 01953 888194 [email protected] MacIntyre Transport Ltd 01394 675822 01394 675823 [email protected] Magnus Group Ltd 01473 836600 01473 836601 [email protected] Maritime Transport Limited 01394 613100 01394 613101 [email protected] Matthews International 01493 419419 01493 440033 [email protected] P&O Ferrymasters 01473 786200 01473786390 P.D. Logistics (Warehousing) 01394 675541 01394 676095 [email protected] Pentalver Transport 01394 601370 01394 613130 [email protected] PMS International 01268 505050 01268 505000 [email protected] Port Express 01394 675545 01394 675764 [email protected] Portcentric Solutions Limited 01394 613099 01394 613098 [email protected] Prologic Shunting Services Ltd 01394 677350 01394 673441 [email protected] Roadways Container Logistics 01827 726668 01827 726669 [email protected] Scanwell Logistics UK 01394 458777 01394 458778 [email protected] Schallenberg International Limited 01394 675339 01394 675324 [email protected] Sea Transport Ltd 01394 674144 01394 676273 [email protected] Seafast Celsius 01394 613195 [email protected] Seafast Warehousing 01394 613192 01394 613194 [email protected] Searon Logistics 01394 673500 [email protected] Seven Lincs 01394 673777 01394 673138 [email protected] SOS-HR Ltd 01473 276170 01473 276171 [email protected] SW Bishop Transport 01394 675925 [email protected] Turners (Soham) Ltd 01638 720335 01638 720940 [email protected] Wincanton 01394 675356 01394 612601 [email protected] Yusen Logistics 01604 748500 [email protected]

122 ANCILLARY SERVICES

Aero Chauffeurs 01394 670666 [email protected] Alan Brannan Design 01359 240202 [email protected] Barclays Commercial Bank 07557 205049 01473 586200 [email protected] Barker Gotelee Solicitors 01473 611211 01473 610560 [email protected] BDO LLP 01473 320700 01473 320800 [email protected] Beatons Chartered Accountants 01394 279692 01394 274661 [email protected] Bidwells 01394 694630 [email protected] Birketts Solicitors 01473 232300 01473 230524 [email protected] Carr Road Distribution 01394 676123 01394 676124 [email protected] Charity & Taylor (Charts & Publications) Ltd 01394 382600 01394 387672 [email protected] DPS Technology Group 01473 283283 01473 283284 [email protected] Ensors Chartered Accountants 01473 220022 01473 220033 [email protected] Felixstowe Port Container Services 01394 602742 01394 602743 [email protected] Felixstowe Port Users Association 01394 671770 [email protected] Felixstowe Seafarers Centre 01394 673599 [email protected] Fred Olsen Ltd 01473 292200 [email protected] Freightliner Limited 01394 612809 01394 612868 [email protected] GB Railfreight 020 7904 3393 020 7983 5170 [email protected] Harwich Haven Authority 01255 243030 01255 241302 [email protected] Haven Gateway Partnership 01206 764778 01206 575773 John Weston & Co. Marine & Transport Solicitors 01394 282527 01394 276097 [email protected] Lan-Technology 01394 271921 [email protected] Maritime Cargo Processing plc 01394 600200 01394 600222 [email protected] MVC Consultancy Ltd 01473 276175 01473 276171 [email protected] Pellys Transport & Regulatory Law 01279 758080 01279 467565 [email protected] Pier Marketing 01394 276923 [email protected] Prettys Solicitors 01473 232121 01473 230002 [email protected] Ryan Insurance Group Ltd 0844 5739301 0844 5739480 [email protected] SCS (Multifreight) Ltd 01473 212421 01473 212110 [email protected] Seafast Celcius 01394 613195 [email protected] SOS - HR Ltd 01473 276170 01473 276191 [email protected] Suffolk Chamber of Commerce 01473 680600 01473 603888 Suffolk Coastal Port Health 01394 673671 [email protected] Svitzer Towage Limited 01394 613222 01394 613018 [email protected] Terberg Benschop BV 0031 (0) 348 459211 [email protected] Tinkler Solicitors 01473 242990 01473 242991 [email protected] Volpsec Limited 01621 869756 01621 868859 [email protected]

123 ADVERTISERS INDEX

BOAST INTERNATIONAL 132 CORY BROTHERS SHIPPING LTD 131 COSCON (UK) LTD 133 FREIGHTLINER LTD 135 GB RAILFREIGHT 138 GEORGE BAKER SHIPPING LTD 132 GOLDSTAR TRANSPORT LTD 126 GRANGE SHIPPING LTD 128 HUTCHISON LOGISTICS 127 LOMBARD SHIPPING PLC 129 MACINTYRE TRANSPORT LTD 136 MARITIME TRANSPORT LTD 125 MEDITERRANEAN SHIPPING COMPANY 137 MUNDO INTERNATIONAL LOGISTICS 132 PARIS 130 PD PORTCENTRIC LOGISTICS 134 PENTALVER TRANSPORT LTD 139 SCHALLENBERG INTERNATIONAL LTD 128 TERBERG 131

124 MARITIME TRANSPORT LTD

Maritime Transport is one of the UK’s leading multimodal logistics operators. Offering a wide range of services to support the international supply chain, Maritime combines a modern fleet of Euro V and VI trucks, a unique network of port-based and inland depots, warehousing and the know-how of a high-performing team with years of industry experience.

Our aim is to bring fresh ideas and low cost, integrated supply chain solutions to our customers. We can provide a wide range of environmentally-friendly services to meet your logistical needs and take cost and carbon out of your supply chain. These services are straightforward, uncomplicated and above all, designed around your business to help you succeed.

A combination of continuous investment, hands-on operations management and a committed workforce makes Maritime your ideal logistics partner.

Telephone: +44 (0) 1394 613100 Email: enquiries@ maritimetransport.com www.maritimetransport.com www.linkedin.com/company/ maritime-transport-ltd LOW CO2ST LOGISTICS FROM DOCK TO STORE

OFF-DOCK CONTAINER RAILPORT DISTRIBUTION CONTAINER WAREHOUSING TRANSPORT SERVICES STORAGE SERVICES

E: [email protected] | W: www.maritimetransport.com

125 GOLDSTAR TRANSPORT LTD

Goldstar Transport is now one of the UKs most established haulage companies.

Handling over 1000 movements a day, our clients are many and varied. Our customers include the world’s largest shipping lines, freight forwarders and own account operators.

Whether it’s a major shipping line or smaller operator we maintain the same consistent level of service.

Telephone: +44 (0) 1394 676800 Email: traffic@ goldstartransport.co.uk www.goldstartransport.co.uk

126 HUTCHISON LOGISTICS

Backed by the world’s biggest Hutchison investor, developer and operator Logistics of ports, Hutchison Port Holdings, Hutchison Logistics is uniquely positioned to leverage fully their extensive global asset base of 52 ports in 26 countries and trusted relationships for the benefit of all SEAMLESS our commercial partners and to create an unmatched independent, transparent and sustainable CONNECTIVITY end-to-end logistics service offering. For more information see page 110.

Telephone: +44 (0) 1394 604905 Email: [email protected] www.hutchisonlogistics.com

Ocean Freight Forwarding Port and Park Services Inland Intermodal Networks

For more information about Hutchison Logistics, please contact us at: London office +44 (0)20 7350 5635 Felixstowe office +44 (0)1394 604050 Email [email protected] www.hutchisonlogistics.com

127 SCHALLENBERG INTERNATIONAL LTD

Telephone: +44 (0) 1394 675339 Email: [email protected] www.schallenberg.com

GRANGE SHIPPING LTD

Telephone: +44 (0) 1394 605200 Email: info@ grangeshipping.co.uk www.grangeshipping.co.uk

128 LOMBARD SHIPPING PLC

With a heritage in shipping going back over a quarter of a century, Lombard Shipping continues to be at the forefront of service and quality. Lombard works in partnership with clients to offer a range of solutions, providing both domestic and Air, land or sea, international logistics and as members of the Fortec Distribution Network we always deliver collects and delivers goods of all sizes.

International Logistics, Shipping & Forwarding Telephone: +44 (0) 1473 243800 Email: enquiries@ lombardshipping.com www.lombardshipping.com

Door-to-door delivery | Sea freight | Air freight | Road freight | Import & export customs clearance Bonded warehouse facilities | Container loading and unloading | Pick & pack | Container storage Movement of hazardous cargo | GPS tracking

IPSWICH | HUDDERSFIELD | NORWICH | LIVERPOOL | BELFAST | DUBLIN | WORLDWIDE www.lombardshipping.com

Ipswich HQ: Lombard House, Whitehouse Business Centre Lovetofts Drive, Ipswich, Suffolk, IP1 5SF T: +44 (0)1473 243800 E: [email protected]

129 PARIS

PARIS provides solutions at the planning, execution and post- execution stages of inland transport planning. PARIS is the only system available today that works non-stop in the background to provide full optimisation resulting in considerable cost savings.

Telephone: +44 (0) 1223 531821 Email: andy.barker@ paris-tms.com www.paris-tms.com

For more information see page 113

130 TERBERG WHERE SPECIAL Telephone: +31 348 45 92 11 SPECIAL VEHICLES COMES AS STANDARD www.terbergbenschop.nl/uk

TERBERG TERMINAL TRACTORS

• 4x2 terminal tractors and 4x4 RoRo tractors • Maximum Gross Combination Weight up to 375 tonnes • Fifth wheel lifting capacity up to 45 tonnes • Robust, reliable, easy to maintain • Fuel-efficient • Enhanced driver comfort • Fully customisable • Worldwide service and support

Terberg Special Vehicles B.V. Application case studies: terbergspecialvehicles.com P.O. Box 2 • 3405 ZG Benschop General information: terbergbenschop.nl/uk The Netherlands • Tel. +31 348 45 92 11

CORY BROTHERS SHIPPING LTD

Telephone: +44 (0) 1394 674822 Email: [email protected] www.cory.co.uk

THERE WHEN & WHERE YOU NEED US

A complete worldwide service for: PORT AGENCY U LINER AGENCY U LOGISTICS AIRFREIGHT U CONSOLIDATION U WAREHOUSING RECYCLABLES U RENEWABLES U SHIP SPARES U PROJECTS

Tel: +44 (0) 1394 674822 Email: [email protected] WWW.CORY.CO.UK

131 GEORGE BAKER SHIPPING LTD

Telephone: +44 (0) 1394 676367 Email: enquiries@ georgebakershipping.com www.georgebakershipping.com

BOAST INTERNATIONAL

Telephone: +44 (0) 1394 276086 Email: [email protected] www.boast.co.uk

For Sea, Road, Rail, River and Air...

Mundo - United Kingdom MUNDO Email: [email protected] CUSTOMS SEA AIR WAREHOUSING/ SPECIALIST SUPPLY CHAIN INTERNATIONAL CLEARANCE FREIGHT FREIGHT DISTRIBUTION FORWARDING MANAGEMENT T: +44 (0) 1394 607934

LOGISTICS WE OFFER A COMPREHENSIVE GLOBAL SERVICE UK Agent For TO ALL TYPES AND SIZES OF CUSTOMERS. Telephone: +44 (0) 1394 607934 Mundo – Panama Our extensive experience in handling a wide range of food Email: [email protected] Email: enquiries@ T: + 507 4304334 mundo-iluk.com products has put us in a good position to deal with any time critical consignment. www.mundo-int.com Mundo Airfreight – The Netherlands Please contact us today for a competitive Import Email: [email protected] or Export Quotation. T: + 31 (0) 20 8932790

Mundo Head offi ce – The Netherlands T: (+44) 01394 276086 Email: [email protected] E: [email protected] T: +31 (0) 186 622 252 www.boast.co.uk Like us on Facebook @BoastIntl For further information please go to: www.mundo-int.com

132 COSCON (UK) LTD

Coscon (UK) Ltd has been operating in the UK and Ireland market place since COSCON (UK) LTD 1988. Consequently our team has KEEPING PACE WITH GLOBAL DEMAND accumulated a wealth of experience and knowledge to handle all types of containerised cargoes. This results in Coscon (UK) performing to the highest standards as required by our customers.

Telephone: 020 8594 8688 Email: [email protected] www.coscon.co.uk

Coscon operates a Global Container network. Our Multimodal transport system extends throughout Europe, America, Asia, Africa and Australia, providing an unbroken logistics link for our customers. For further information about Coscon (UK) please contact;

Coscon (UK) Limited: 020-8594 8688 Felixstowe Port Office: Imports: 01394 608 384 Line Haulage Tel: 01394-608394 Merchant Haulage Tel: 01394-608384 Exports: 01394 608381 Irish Agents - Seabridge: 00 353 1 662 020 www.coscon.co.uk

133 PD PORTCENTRIC LOGISTICS

PD Portcentric Logistics is part of the PD Ports Group, a high COMPLETE performing specialist ports and logistics business operating LOGISTICS throughout the UK.

PD Portcentric Logistics is at SOLUTIONS the forefront of the Link feeder service to Teesport. PD Portcentric Logistics provides integrated supply chain Solutions throughout the UK. Telephone: 01642 877000 At the Port of Felixstowe, PD Portcentric Logistics operates Email: [email protected] 500,000 sq.ft. of warehousing on a 22 acre site, providing www.pdports.co.uk storage, distribution and value added services for a wide-range of clients, including customs and excise bonded goods.

PD Portcentric Logistics aims to be the prime fulfillment centre at Felixstowe for all its customers’ needs.

For further information, contact Rob Brewster or John Burke on +44 (0)1394 675541or Email [email protected] [email protected] www.pdlogistics.co.uk

134 FREIGHTLINER LTD

Freightliner Ltd is the leading haulier of maritime containers in the UK, moving one in five of all containers that reach the country by sea. With 22 daily rail services delivering to 12 inland terminals, secure container storage facilities and a bespoke road fleet to complete the Helping you move from road to rail final leg of the container’s journey, Freightliner is proud to provide its award-winning services to customers at the Port of Felixstowe. ‡\‡ GDLO\VHUYLFHVFRQVLVWLQJRIRYHUZDJRQVFRYHULQJ GYOLD UHV LJVHF FIQLWVLVQR RIURHY Q RJDZ QJV QLUHYRF  VORFDWLRQVDFURVVWKHFRXQWU\QLQHRIZKLFKDUHODQRLWDFR DHVVRUF WWK QXRF U\ QIQL HR FLKZ KHUD Telephone: +44 (0) 1394 612809 WZWHUPLQDOVRZQHGE\)UHLJKWOLQHUVODQLPUH RZ\GHQ EQLOWKJLHU) UHQ Email: hitchenc@ freightliner.co.uk ‡‡L/L /HDGLQJKDXOLHURIPDULWLPHFRQWDLQHUVLQWKH8.LG JQLGDH/ OK OXDK LIUH RHPFL LPLWLUD FQLLKVUHQLDWQR L HKW .8 www.freightliner.co.uk  ‡ )UHLJKWOLQHUKDVRYHUORFRPRWLYHVDQGZDJRQV DYDLODEOHIRULWVRSHUDWLRQRIPRUHWKDQVHUYLFHV      HYHU\GD\

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For more information:

Colin Hitchen Commercial General Manager, Felixstowe [email protected] +44 (0) 1394 612809 www.freightliner.co.uk 135 MACINTYRE TRANSPORT LTD

MacIntyre Transport Ltd covers in excess of 350 container moves on a daily basis from strategic MACINTYRE hubs in the UK using a fleet of TRANSPORT LTD modern 44T vehicles.

We have the resource level to efficiently service our existing A National container transport customers, and the ability to expand to meet new challenges. company strategically positioned

Telephone: +44 (0) 1394 675822 to offer innovative solutions for Email: traffic@ your logistical requirements macintyretransport.co.uk www.macintyretransport.co.uk

Plots E & F Fagbury Road Felixstowe Suffolk IP11 4HQ

T: 01394 675822 F: 01394 675823 E: [email protected]

www.macintyretransport.co.uk

136 MEDITERRANEAN SHIPPING COMPANY

MSC is a world leader in global container shipping and a company that prides itself on offering global service with local knowledge.

The company has access to an integrated network of road, rail and sea transport resources which stretches across the globe.

Excellent and flexible customer service is at the heart of the company’s ethos – which means having total confidence in the quality of service you will receive.

Telephone: +44 (0) 1473 277777 Email: [email protected] www.mscuk.com

137 GB RAILFREIGHT

GB Railfreight has been and remains one of the railway industry’s success stories of the past decade. Its consistent innovative approach, INNOVATION choice and a positive attitude to customer service means GB Railfreight has grown into a CUSTOMER SERVICE substantial and consistent business with the ability to provide innovative, cost effective and award winning RELIABILITY solutions to it’s customers.

Telephone: +44 (0) 1394 613051 Email: july.garn@ gbrailfreight.com www.gbrailfreight.com

DELIVERING THE GOODS

Julie Garn, Head of Intermodal GB Railfreight, Kestrel House, Oysterbed Road The Dock, Felixstowe IP11 4SH Tel: 01394 613051 Mobile: 07919 193563 Email: [email protected] www.gbrailfreight.com

138 POF 2014 cover 4.2.14_Layout 1 18/02/2014 09:55 Page 3

PENTALVER TRANSPORT LTD

Pentalver is regarded as one of the largest inland container logistics companies. We employ over 600 people across four strategically located UK facilities (Tilbury, Southampton, Felixstowe and Cannock), operating over 200 articulated vehicles and handling 1 million TEU of containers each year. Pentalver supplies new and used containers for sale, including bespoke modifications; whilst its cargo management department offers end-to-end multimodal solutions by road, rail, sea and air.

Telephone: +44 (0) 1394 601370 Email: fxspentequ@ pentalver.com www.pentalver.com POF 2014 cover 4.2.14_Layout 1 18/02/2014 09:55 Page 4

PORT OF FELIXSTOWE THE PORT OF BRITAIN

Port of Felixstowe Tomline House, The Dock Felixstowe Suffolk, IP11 3SY United Kingdom Tel: +44 (0)1394 604500 Fax: +44 (0)1394 604949 [email protected] www.portoffelixstowe.co.uk