Proudly Serving the Townships of Douro-Dummer Galway-Cavendish & Harvey North Kawartha Smith-Ennismore- Lakefield Annual 2010 2009 Report EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 2 Dick Crawford, Crawford Building Consultants President’s Message Hello Chamber Members: Harassment policy. upgraded freight service, both of which will A year again has passed . With the Licence Bureau benefit the entire area. since our last Annual services now under Stay tuned. General Meeting and I am ServiceOntario, the nearing the end of my Chamber continues to . The Program and Events term as your President. upgrade the office with committee, through the Our Board and Chamber fresh paint and hot water able efforts of Chair staff have moved the improvements. Jenn Brown, her Chamber forward to committee, and provide new and better . The Public Policy Chair, Chamber staff, put on a programs and services for Esther Inglis, leads a great Gala last year. our members. Note the small but busy Special kudos to Mariann following: committee. They are Marlow for the golf tournament and Sally . The Chamber has working with the Federal Harding for the Wine & continued on the second Government to Food Pairing. The year of a three year strengthen the Chamber Committee is now marketing strategy. of Commerce voice on looking at recruiting Marketing Committee the upgrades to the members to plan more Chair, Jim Patterson, Trent Severn Waterway area-specific Chamber says we are on target. system and had an opportunity to provide activities. The Committee is pre-budget input at a . Our two-person focusing on providing recent Round Table Chamber office has done more marketing benefits event. an excellent job of to our members area- providing services to our wide. The Committee is also working with the members and increasing They have released an Township of Smith- our profile in the greater excellent “Your Guide to Ennismore-Lakefield community. Many Local Business” which was and the County of thanks to Sherry and distributed to over Peterborough to ensure Michele for their hard 10,000 potential the Hwy. 28 realignment work and friendly faces. customers. doesn’t deter tourists . This year, we have from visiting Lakefield . Chair, Heather Sadler, benefited from the great and SEL Township. and the Membership work of Jillian Committee hosted a Smith-Ennismore- Harrington as our office highly successful New Lakefield Township has intern. Thank you, Jillian. Member Showcase and a developed a draft sign by recently started Tabletop In closing, thank you for -law which the the faith and confidence in Tradeshow. Both will Committee is reviewing your President. We hope continue next year. and facilitating further you provide the same . Our HR Committee, input from area support to our new chaired by Kevin James, businesses. President and the Board of has significantly Directors. Personally, it . The passenger train is improved the volunteer has been a rich and coming to Peterborough recognition program. rewarding experience. in 2014. The entire line They have developed an Thank you to all for their from Peterborough to excellent Volunteer cooperation. Toronto is to be Handbook and the upgraded to allow for Workplace Violence and Dick Crawford passenger service and for President Kevin James, Financial Security Advisor - Chair Human Resources Committee The Human Resource Chamber and we don’t other circumstances. With Committee was revitalized want anyone to feel like the evolution of I.T. and in 2010 with some they are not valued. The social media, suitable excellent committee Volunteer Recognition policies will be developed. members (see inset). We component was the So the role of HR thank Jean Hennessey for impetus for the Breakfast continues to be varied and her contributions and wish held last April. After a much needed. her all the best in her delicious breakfast at the As the roles and retirement. Gallery on the Lake; responsibilities of our staff Bonnie Hamilton, of Pine Three significant policy members evolve (e.g. our Vista Resort & the Village and procedure projects licencing staff now provide Inn, shared some are: Health Card services), job wonderful memories of 1. A Volunteer Handbook descriptions need to be her Olympic 2. A new policy to bring updated. The Committee Dick expressed the Volunteerism. The fall the Chamber into is working collaboratively Chamber’s gratitude to Deb Volunteer Appreciation compliance with Bill 168 with our GM Sherry Boyce for 20 years of exemplary effort awarded ¼ pound (Workplace Violence -Found to adjust job service at our ServiceOntario pieces of fudge from and Harassment) descriptions and think office. Kawartha Lakes Fudge 3. The rewriting of the through role expectations Company to our Employee Handbook. that best fit our needs. Volunteers present at the These projects have been Tabletop Tradeshow. Summer staff, Caroline extensive in their scope. Sadlier and Robyn Trew Carol Bousfield’s Many components were competently assisted experience in HR was developed from research visitors to the area in our surely put to the test as she of other organization’s Lakefield and Apsley brought the Chamber up policies and procedures. offices. We were thrilled to to speed for Bill 168. The Some were developed have Jillian Harrington join policy and procedures for from scratch. All aspects us as a Youth Intern in the this body of work are of this Committee’s work fall. And Deb Lowcock, extensive and wide COMMITTEE MEMBERS: go to the Board for ServiceOntario Supervisor ranging. We are thankful approval. The Volunteer celebrated 20 years with . Chair, Kevin James, for Carol’s hard work Handbook is now the Chamber this year! Financial Security enabling us to meet the approved in its entirety; Advisor compliance deadline. As Chair of this the Policy and Procedures committee, I have greatly . Carol Bousfield, for Bill 168 were approved Carol is also leading us appreciated the active Independent HR for implementation in June through an update of our Consultant contribution of all our 2010 and the Employee employee policies. committee members. We . Jean Hennessey, Handbook revision is Scott McDermott has been have much on our plate Community Volunteer ongoing. directing an assessment of and the whole committee . Kris Keller, RBC Lorri Rork’s expertise with our process for staff has made significant input volunteers was the key performance interviews into our Chamber’s . Scott McDermott, RJ driver helping us to and feedback. advancement. Brown Insurance complete the Volunteer A policy was developed . Lorri Rork, Community Handbook. It is essential addressing office Care Peterborough for the shared operations in the event communication and that our staff were all out understanding of of the office at the same expectations. We have time due to business or great volunteers in the Page 3 EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 4 Jim Patterson, View from the Duck Pond - Chair Marketing Committee 2010 was a busy year for announcements and, people to the area for the Marketing in general, a much their registration Committee. The more solid platform needs. following is a list of the for showcasing the Thanks go to Sherry accomplishments/work Chamber and all of the Boyce-Found for her completed: things that we offer to ongoing diligent work area businesses. A general effort has and support, Jillian (Launched January been maintained to Harrington for her 2011) continue the excellent assistance and fresh branding opportunity . The annual directory knowledge of all things established with the was completed, with a marketing, and the new logo and strong view to committee members as advertising concepts maintaining the noted below. (wilderness + business branding image that = EKCC). was already established. 10,000+ COMMITTEE MEMBERS: . The website was copies were printed . Chair, Jim Patterson, completed with the and distributed within View from the Duck assistance of the Chamber’s Pond Visualeyez Creative catchment area, a 25% . Jason Dulmage, production including a increase in distribution Monidax completely new design over 2009. David Goyette, Public that allows full editing . Words (on leave since by the staff at EKCC, New signage was May) coordination with the designed for the IRM Database for the ServiceOntario office, . Chantal Saville, membership directory, continuing the Saville Publishing a robust calendaring ongoing effort to co- function for events brand this and bring Heather Sadler, EcoVue Consulting Services - Chair Membership Committee The Committee has hosted Our New Member over the course of a year. a number of events Showcase was hosted by Although some owners are designed to provide the Buckhorn retiring, consolidating or opportunities for Community Centre and closing their businesses, networking and business was well attended despite others are establishing or promotion among our the weather. A hugely expanding and making the BAH Sponsor members. We have also successful Tabletop decision to join the undertaken several Tradeshow was hosted by Chamber. We are always activities designed to the Royal Canadian happy to welcome new demonstrate the value of Legion, Lakefield which members and saddened by Chamber membership. was open to the public. the departure of others. COMMITTEE MEMBERS: Being well received by The Committee has In the coming year we will . Chair, Heather Sadler, current members, future worked hard to improve continue to focus on EcoVue Consulting members and the broader membership-based events Member Recruitment and Services community, we are such as the Breakfast Club Retention. We will be planning more of these. Kim Holmes, and Business After Hours. carefully reviewing the Pineridge We continue to look for A huge thank you is results of the recent Broadcasting program improvements, to extended to Paget Member Survey to offer interesting venues Denture Clinic for determine the most . Esther Inglis, Gallery on the Lake and to encourage greater sponsoring Business After effective programs and attendance.