Proudly Serving the Townships of

Douro-Dummer

Galway-Cavendish & Harvey

North Kawartha

Smith-Ennismore- Lakefield

Annual 2010 2009 Report

EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 2

Dick Crawford, Crawford Building Consultants President’s Message

Hello Chamber Members: Harassment policy. upgraded freight service, both of which will A year again has passed . With the Licence Bureau benefit the entire area. since our last Annual services now under Stay tuned. General Meeting and I am ServiceOntario, the nearing the end of my Chamber continues to . The Program and Events term as your President. upgrade the office with committee, through the Our Board and Chamber fresh paint and hot water able efforts of Chair staff have moved the improvements. Jenn Brown, her

Chamber forward to committee, and provide new and better . The Public Policy Chair, Chamber staff, put on a programs and services for Esther Inglis, leads a great Gala last year. our members. Note the small but busy Special kudos to Mariann following: committee. They are Marlow for the golf tournament and Sally . The Chamber has working with the Federal Harding for the Wine & continued on the second Government to Food Pairing. The year of a three year strengthen the Chamber Committee is now marketing strategy. of Commerce voice on looking at recruiting Marketing Committee the upgrades to the members to plan more Chair, Jim Patterson, Trent Severn Waterway area-specific Chamber says we are on target. system and had an opportunity to provide activities.

The Committee is pre-budget input at a . Our two-person focusing on providing recent Round Table Chamber office has done more marketing benefits event. an excellent job of to our members area- providing services to our wide. The Committee is also working with the members and increasing They have released an Township of Smith- our profile in the greater excellent “Your Guide to Ennismore-Lakefield community. Many Local Business” which was and the County of thanks to Sherry and distributed to over Peterborough to ensure Michele for their hard 10,000 potential the Hwy. 28 realignment work and friendly faces. customers. doesn’t deter tourists . This year, we have from visiting Lakefield . Chair, Heather Sadler, benefited from the great and SEL Township. and the Membership work of Jillian

Committee hosted a Smith-Ennismore- Harrington as our office highly successful New Lakefield Township has intern. Thank you, Jillian. Member Showcase and a developed a draft sign by recently started Tabletop In closing, thank you for -law which the the faith and confidence in Tradeshow. Both will Committee is reviewing your President. We hope continue next year. and facilitating further you provide the same . Our HR Committee, input from area support to our new chaired by Kevin James, businesses. President and the Board of

has significantly Directors. Personally, it . The passenger train is improved the volunteer has been a rich and coming to Peterborough recognition program. rewarding experience. in 2014. The entire line They have developed an Thank you to all for their from Peterborough to excellent Volunteer cooperation. Toronto is to be Handbook and the upgraded to allow for Workplace Violence and Dick Crawford passenger service and for President Kevin James, Financial Security Advisor - Chair Human Resources Committee The Human Resource Chamber and we don’t other circumstances. With Committee was revitalized want anyone to feel like the evolution of I.T. and in 2010 with some they are not valued. The social media, suitable excellent committee Volunteer Recognition policies will be developed. members (see inset). We component was the So the role of HR thank Jean Hennessey for impetus for the Breakfast continues to be varied and her contributions and wish held last April. After a much needed. her all the best in her delicious breakfast at the As the roles and retirement. Gallery on the Lake; responsibilities of our staff Bonnie Hamilton, of Pine Three significant policy members evolve (e.g. our Vista Resort & the Village and procedure projects licencing staff now provide Inn, shared some are: Health Card services), job wonderful memories of 1. A Volunteer Handbook descriptions need to be her Olympic 2. A new policy to bring updated. The Committee Dick expressed the Volunteerism. The fall the Chamber into is working collaboratively Chamber’s gratitude to Deb Volunteer Appreciation compliance with Bill 168 with our GM Sherry Boyce for 20 years of exemplary effort awarded ¼ pound (Workplace Violence -Found to adjust job service at our ServiceOntario pieces of fudge from and Harassment) descriptions and think office. Fudge 3. The rewriting of the through role expectations Company to our Employee Handbook. that best fit our needs. Volunteers present at the These projects have been Tabletop Tradeshow. Summer staff, Caroline extensive in their scope. Sadlier and Robyn Trew Carol Bousfield’s Many components were competently assisted experience in HR was developed from research visitors to the area in our surely put to the test as she of other organization’s Lakefield and Apsley brought the Chamber up policies and procedures. offices. We were thrilled to to speed for Bill 168. The Some were developed have Jillian Harrington join policy and procedures for from scratch. All aspects us as a Youth Intern in the this body of work are of this Committee’s work fall. And Deb Lowcock, extensive and wide COMMITTEE MEMBERS: go to the Board for ServiceOntario Supervisor ranging. We are thankful approval. The Volunteer celebrated 20 years with . Chair, Kevin James, for Carol’s hard work Handbook is now the Chamber this year! Financial Security enabling us to meet the approved in its entirety; Advisor compliance deadline. As Chair of this the Policy and Procedures committee, I have greatly . Carol Bousfield, for Bill 168 were approved Carol is also leading us appreciated the active Independent HR for implementation in June through an update of our Consultant contribution of all our 2010 and the Employee employee policies. committee members. We . Jean Hennessey, Handbook revision is Scott McDermott has been have much on our plate Community Volunteer ongoing. directing an assessment of and the whole committee . Kris Keller, RBC Lorri Rork’s expertise with our process for staff has made significant input volunteers was the key performance interviews into our Chamber’s . Scott McDermott, RJ driver helping us to and feedback. advancement. Brown Insurance complete the Volunteer A policy was developed . Lorri Rork, Community Handbook. It is essential addressing office Care Peterborough for the shared operations in the event communication and that our staff were all out understanding of of the office at the same expectations. We have time due to business or great volunteers in the Page 3

EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 4

Jim Patterson, View from the Duck Pond - Chair Marketing Committee

2010 was a busy year for announcements and, people to the area for the Marketing in general, a much their registration Committee. The more solid platform needs. following is a list of the for showcasing the Thanks go to Sherry accomplishments/work Chamber and all of the Boyce-Found for her completed: things that we offer to ongoing diligent work area businesses. . A general effort has and support, Jillian (Launched January been maintained to Harrington for her 2011) continue the excellent assistance and fresh branding opportunity . The annual directory knowledge of all things established with the was completed, with a marketing, and the new logo and strong view to committee members as advertising concepts maintaining the noted below. (wilderness + business branding image that

= EKCC). was already established. 10,000+ COMMITTEE MEMBERS: . The website was copies were printed . Chair, Jim Patterson, completed with the and distributed within View from the Duck assistance of the Chamber’s Pond Visualeyez Creative catchment area, a 25% . Jason Dulmage, production including a increase in distribution Monidax completely new design over 2009. . David Goyette, Public that allows full editing . Words (on leave since by the staff at EKCC, New signage was May) coordination with the designed for the IRM Database for the ServiceOntario office, . Chantal Saville, membership directory, continuing the Saville Publishing a robust calendaring ongoing effort to co- function for events brand this and bring

Heather Sadler, EcoVue Consulting Services - Chair Membership Committee

The Committee has hosted Our New Member over the course of a year. a number of events Showcase was hosted by Although some owners are designed to provide the Buckhorn retiring, consolidating or opportunities for Community Centre and closing their businesses, networking and business was well attended despite others are establishing or promotion among our the weather. A hugely expanding and making the BAH Sponsor members. We have also successful Tabletop decision to join the undertaken several Tradeshow was hosted by Chamber. We are always activities designed to the Royal Canadian happy to welcome new demonstrate the value of Legion, Lakefield which members and saddened by

Chamber membership. was open to the public. the departure of others. COMMITTEE MEMBERS: Being well received by The Committee has In the coming year we will . Chair, Heather Sadler, current members, future worked hard to improve continue to focus on EcoVue Consulting members and the broader membership-based events Member Recruitment and Services community, we are such as the Breakfast Club Retention. We will be planning more of these. . Kim Holmes, and Business After Hours. carefully reviewing the Pineridge We continue to look for A huge thank you is results of the recent Broadcasting program improvements, to extended to Paget Member Survey to offer interesting venues Denture Clinic for determine the most . Esther Inglis, Gallery on the Lake and to encourage greater sponsoring Business After effective programs and attendance. With much Hours events this year. scheduling options for our . Kris Keller, RBC appreciated assistance membership. We want our BREAKFAST CLUB . Tom Podd, Ennismore from Chamber Office members to see the many events included our annual Automotive Repair Staff, we hosted... benefits of Membership Volunteer Appreciation at and we encourage all BUSINESS AFTER The Gallery on the Lake, members to act as HOURS retail crawls in where we heard from ambassadors of the Lakefield (HappenStance Bonnie Hamilton, Pine Chamber to others in our Books & Yarns, Vista Resort, about her Kawartha Lakes Fudge communities. volunteer experiences at Company, English the 2010 Winter Olympics. AND…just a friendly Potter, Lakefield Pantry, Members also attended: reminder to renew your Tragically Hipp Fashion . Accessibility Legislation, Membership promptly. Gallery and The Art with a gourmet breakfast Those who neglect to do Shop) and in Apsley (Haa- prepared by Lilac Lane so, run the risk of losing Choo, Paget Denture B&B and Claire de their benefits including the Clinic and Best of lune Chamber Insurance Plan, Hearing Centre), . Workplace Violence and Merchant Services and featured various businesses Harassment Legislation Esso preferred rates, at once and provided a presented by Kimberly member-to-member variety of experiences for Berry Consulting at the discounts and listings on attendees. Both were well Quarry Golf Club our new website, in the attended. Other BAH printed directory and events included: FreeFlo . Regional Tourist display areas and all the Physiotherapy and Organizations presented great programs and Sports Injuries Centre, by Fiona Dawson, PKT Lockside Trading at The Maple Moon. networking events your

Company Delray Chamber offers. and Membership statistics have Granite. Thanks to remained relatively static Thanks to all for their hard everyone who donated or increased slightly as work and dedication over door prizes. businesses come and go this past year. Page 5

EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 6

Membership Committee A Warm Welcome to these New Members - Dec. 2009 to Nov. 2010

. Apsley Autumn Studio Tour . Dana Heard - Travel Advisor, . Pathway Electric Ltd. . Apsley Plus Home Service Marlin Travel . Peter Millard, Lawyer . Art Inclined Gallery . Darling Insurance & Realty . Peterborough Fire . Best of Hearing Centre - Limited Extinguishers Apsley . Hyland Tree Care . R&J Machine . Best of Hearing Centre - . Indian River Reptile Zoo . Reach Harbour Lakefield . Kawartha Lakes Event Design . Riverhouse Company . Best of Hearing Centre - . Knights On Guard Protective . Robert D. Gauvreau Peterborough Services Corp. Chartered Accountant . Brenda Patrick, . Lake Edge Cottages . Shamrock Septic Service Bookkeeping & Tax Services . Lakefield Farmers' Market . Starling Electric . Buckhorn District . Lakefield Painting Services . Furniture Co. Snowmobile Club . Maple Moon Restaurant and . Swish Maintenance Limited . Buns & Sweets Bakeria . Toth Marine . CENTUM Core Financial . Mcilwain Painting . Township of Douro-Dummer Inc. - Jenny Lalla . Community . Transition Town . Creative Memories - Karen Development Corporation Peterborough Archer . North Kawartha Design . Treescape Certified Arborists . Creekside Inn Apsley . Northern Lights Canada . Two Fish Canvas Art . CreekView Preserves & . Paget Denture Clinic - Gifts Apsley

Fred and Joan, Transition Town Peterborough, inform a guest about their environmental New member, Dana Heard of Marlin Travel work. at the Tabletop Tradeshow.

2010 AwardsSteve Carter,of Excellence Peterborough Fire Recipients Extinguishers at the New Member Showcase.

Michelle McKenzie, Maple Moon Wayne Paget, Paget Denture Clinic & Nick Exton, Restaurant & Bakeria served Two Fish Canvas Art chat at the New Member delectable samples at the Jeffrey Eldridge, Swish Maintenance talks with Showcase. Tabletop Tradeshow. visitors at the Tabletop Tradeshow.

Jennifer Brown, RBC Commercial Markets - Chair Programs & Events Committee

GOLF TOURNAMENT success. Last but not least, In addition to this being a We had a very, very, I would like to thank my fundraiser for the very…did I say very hot committee who helped Chamber, a donation was day this year playing golf at pull this tournament made to Camp the spectacular together. It was a pleasure Kawartha. Peterborough Golf and working with each of you. Golf Planning Committee Country Club. There was GALA & AWARDS OF . Chair, Mariann a good turn out and with a Mariann Marlow EXCELLENCE Golf Tournament Chair The Gala and Awards of Marlow, Lilac Lane slight change in our golf B&B format, I think everyone Excellence this year had WINE & FOOD PAIRING the largest turnout to date, . Jenn Brown, RBC had a great time. Commercial Markets This event featured Shari double digit nominations Special thanks to Tony Darling “the sophisticated for some categories, and . Tony Davidson, RBC Davidson, RBC wino” who paired wine sold out ticket sales once Dominion Securities Dominion Securities for with creations from Chef again. Viamede . Stephanie Doomernik, sponsoring our Evan Podd of the Old Conference Resort and Bowes & Cocks tournament. We earned Bridge Inn, Young’s Spa was selected as the Limited Reality some funds for the Point. Hors d’oeuvres and venue to hold the event . Graham Florence, Chamber and were able to a five course dinner were for the second year in a FreeFlo give back to our prepared using food row. The collective Physiotherapy community by donating a sources within a 100 km response from attendees . Kim Holmes, generous cheque to radius while supporting was unanimous that the Pineridge Broadcasting Lakefield Youth local farmers and event was “glamorous and Unlimited. The donation wholesalers. Each course an enjoyable evening.” . Rebecca Rubin, will help them with their was accompanied by wine Nexicom many programs and new selected by Shari. In this Sue Mattucci of Wine & Food Committee facility. intimate setting, she taught Lockside Trading . Chair, Sally Harding, guests about wine Company received the I would also like to thank Corporate Citizen of the Nightingale Nursing selection and provided tips Registry all our hole sponsors and on preparing food with Year Award. In addition, advertisers and all those many other business . Vikki Whitney, Griffin’s wine. Each guest left the Greenhouses who generously donated event with a wine pairing professionals received items to our prize table to wheel to help make wine awards for excelling in Gala & Awards of help make it a huge selections at home. their fields. Excellence Planning Congratulations to all Committee nominees as well as . Chair, Jennifer Brown, winners at this year’s RBC Commercial event. Markets . Diane Caldwell, In addition to recognizing Young’s Point our business leaders it was Personal Training a very successful . Scott Davidson, fundraiser for the Hendren Funeral Chamber. Many thanks to Homes the award sponsors, table . Brad Katz, Kawartha sponsors, auction donors Lakes Fudge and bidders and the Company attendees for making this . Peggy Warren, RBC night a great success. And Jacob Rodenburg of Camp Kawartha accepts a cheque from Sally Harding, Chair a very special thank you to Wine & Food Pairing and Chamber President, Dick Crawford. our small but extremely efficient Committee. Page 7

EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. Page 8 Chamber Activities

Jennie MacKenzie, Lakefield Pantry, is pleased to help Louise Goueffic, Sapien Chamber President, Dick Crawford; Mariann Marlow, Lilac Lane Bed & Breakfast; Books, discover a loved product at the Angela Chittick, Joint Accessibility Advisory Committee; Rod Andrews & Claire Village Pantry during the September BAH. Archambault, Claire de lune at Breakfast Club in June.

June BAH hosts and their staff. Front: Sharon Canzi, Best of Hearing; Paul Caldwell, Steering Committee Chair and Chris Jones, Katherine Whiteley, dental hygienist; Chris, Paget Denture Clinic; Lilit Director of Lakefield Youth Unlimited accept a cheque for Malins, Haa-Choo; Wayne Paget; Back: Kim Paget; Bob Austen, Haa-Choo; $2000 from Mariann Marlow, Golf Tournament Chair and Peggy Downey, Community Care; Angela Kidd, Best of Hearing. Tony Davidson, RBC Dominion Securities, tournament sponsor.

2010 Awards of Excellence Recipients

Front row: Jennifer Hickson, R&J Machine; John Rufa & Trish Doherty, Kawartha Country Wines; Scott Wootton, Kawartha Lakes Construction; Sue Mattucci, Lockside Trading Co.; Bonnie Hamilton, Pine Vista Resort; Vikki Whitney, Griffin’s Green- houses. Second row: Rick Hickson, R&J Machine; John Runza, Lakefield College School; Cathy Romano, Camp Kawartha volun- teer; Sally Harding, Nightingale Nursing Registry; Vern Hamilton, Pine Vista Resort; Kyle Griffin, Griffin’s Greenhouses. Esther Inglis, The Gallery on the Lake - Chair Public Policy Committee

Public Policy continued to support from all the issues were presented to have an extremely active Chambers along the the Ministry but they were year thanks to its small but system. We received letters not satisfactorily hard-working team of of support from eighteen addressed. Our committee dedicated members. The of twenty one Chambers, joined forces with Safety following are some along with letters of on Strickland - a citizens highlights. support from several other group concerned with the organizations, addressed to impact of increased traffic Cty. Rd. Construction Minister Jim Flaherty for on their residential street. The County undertook TSW capital funding in the Heather delivered a significant road work on upcoming 2011 Federal Water and Queen Sts. presentation, outlining our Budget. The fact that the concerns, to the new during the summer and Chambers met the COMMITTEE MEMBERS: Council in December 2010 fall. Businesses in the area deadlines over the holidays and . Chair, Esther Inglis, were given very little is an impressive indicator notice prior to the work Council in early January The Gallery on the of their concerns with Lake 2011. There is interest in beginning, and they had these issues. grave concerns regarding exploring appropriate . Bill Corbett, Lakefield the impact of street A presentation in support signage to mitigate the & District Lions Club closures and reduced of the request for funding concerns of the . Dominic Cole, Royal parking during prime along with a booklet realignment. Work on this LePage Frank Real tourist season. A meeting containing letters of issue is ongoing. Estate was convened with all support were provided to Sign By-Law concerned parties. Dick the Minister of Finance . Heather Sadler, The Township of Smith- Crawford, Chamber through MPs Del Mastro EcoVue Consulting Ennismore-Lakefield Services President, took on the role and Rajotte (Edmonton/ (SEL) has drafted a sign by of liaison and met with the Leduc) who is the chair of . Dick Crawford, -law that will apply to the County on a weekly basis the Standing Committee Crawford Building entire municipality. The throughout the on Finance. Consultants current by-law is dated and construction period and Hwy. 28 Realignment only applies to the Village We wish to express our provided regular updates Heather Sadler and of Lakefield. In gratitude to Dominic and to interested businesses. Bill for their hard work Dominic Cole have been November, SEL held an over the past few years. Trent Severn “carrying the ball” on this open house to discuss the Both have stepped Waterway issue. changes and written down from the We continued to advocate feedback was requested by In January 2010 Heather Committee in 2011 due for sustainable capital and mid December. Many attended a presentation by to other commitments. operational funding, in Chamber members felt the AECOM, the engineering If you would like to be conjunction with “Voices issue required a closer look part of a group that consulting firm hired by for the TSW.” and more time to respond. effectively advocates the Ministry of Through these efforts, and An extension requested by members’ concerns, Transportation, to in response to our President Dick Crawford please contact a implement the realignment concerns, MP Dean Del was granted. The new date Committee member or of Hwy 28. Among the Mastro invited us to for submitting comments the Chamber Office. concerns raised were discuss the issues we have is February 28. To assist in issues about traffic flows; been raising. At the this process the Public increased traffic on meeting on December Policy Committee Strickland St; impacts on 20th, MP Del Mastro arranged an open house on businesses and the Village asked us to put together a February 9, allowing of Lakefield. Throughout request for funding members to discuss their the summer months these accompanied by letters of concerns. Page 9

EAST KAWARTHA CHAMBE R. BUILDING BUSINESS . BUILDING COMMUNITY. 2010 Event Sponsors We are very appreciative of the tremendous support that many generous businesses provide to the Chamber through 2010 BOARD MEMBERS event sponsorship. Executive 4th Annual Golf Tournament - Partial proceeds to Lakefield Youth Dick Crawford, President Unlimited Crawford Building Consultants Inc. Scott B. Davidson, Vice-President Tournament Sponsor: . Ennismore Automotive Repair

Hendren Funeral Homes RBC Dominion Securities, Tony Davidson . Flannigan's Butcher Shop Sally Harding, Past-President & Media & Advertising Sponsors: . FreeFlo Physiotherapy Secretary/Treasurer . 107.9 The Breeze and Star 933 . Gallery on the Lake Nightingale Nursing Registry Ltd. SNAP Peterborough . . Homestead Trailer Park Directors . Red Diamond Design . Irwin Sargent & Lowes Deb Dzurko, Business . Lazer Graphics . Kingdon U Stor It

Development Bank of Canada Cart & Table Sponsors: . Paris Marine Kim Holmes, Pineridge . Nexicom . ProTech Pool & Spa Service Ltd Broadcasting . Crawford Building Consultants . Peterborough Golf & Country Club Kevin James, Financial Security . Rona Inc. (Peterborough) Advisor Special Prizes & Hole Sponsors: Kris Keller, RBC Kawartha . 107.9 The Breeze and Star 933 . Salon Sorella & Day Spa Lakeshore Commercial Centre . Bowes & Cocks (S Doomernik) . Six Foot Bay Resort Scott McDermott, R.J. Brown . Brian Bulger Insurance . SNAP Peterborough Insurance . Buckhorn Sand & Gravel . Stoney Lake Market Tom Podd, Ennismore Automotive . ClearView Painting . Sunshrine Day Spa & Salon Repair . Comfort Hotel & Suites . Sysco Foods Dan Rosborough, Certified General . Tucker's Marine Accountant . Dan Rosborough, CGA Heather Sadler, EcoVue Consulting Services Inc. Wine & Food Pairing - Partial proceeds to Camp Kawartha

Wine & Sommelier Sponsors: 2010 STAFF Nightingale Nursing Registry Jones DeLaurier Insurance - Kevin Stedman Sherry Boyce-Found

General Manager Course Sponsors: [email protected] . Collins Barrow Chartered Accountants Jillian Harrington . Black Diamond Golf Club Griffin’s Greenhouses Marketing & Member Services . Country 105.1 and Energy 97.7 . [email protected] Draw Prizes: Mark’s Work Wearhouse & Old Bridge Inn Michele Graham Administrative Assistant Gala & Awards of Excellence [email protected] Deb Lowcock, ServiceOntario Awards Gala Supervisor . Business Development Bank of . Colio Estate Wines, Gerry Henderson Carla Hunt, ServiceOntario Canada . Dan Rosborough, Certified General Assistant Supervisor . County of Peterborough Accountant Deb Yandt, ServiceOntario Clerk . Hendren Funeral Homes . Kawartha Lakes Fudge Company Laurie McGee, ServiceOntario Clerk . Mass Environmental Services . Nightingale Nursing Registry

Main Business Office . Nexicom . Keith Monk, Auction Service 12 Queen St. Lkfld., P.O. Box 537 . Nightingale Nursing Registry P: 705.652.6963 T: 888.565.8888 . Peterborough Community Futures Satellite Office - Apsley Development Corporation 135 Burleigh St. (Royal LePage Frank . RBC Financial Group Real Estate bldg.) P: 705.652.6963 . Sunshrine Day Spa & Salon Staffed by Chamber July & August. Access information anytime a real estate agent is on duty. 2010 Business After Hours

ServiceOntario Office Paget Denture Clinic 133 Water St. Lkfld., P.O. Box 537 P: 705.652.3141 BAH Sponsor www.kawarthachamber.ca Building Business. Building Community.