THE COMPLETE GUIDE TO SELLING SANDALS

VOTED THE WORLD’S LEADING ALL-INCLUSIVE RESORTS NOT TO SCALE

USA THE WORLD'S LEADING ATLANTIC OCEAN ALL-INCLUSIVE RESORTS HAS LAUNCHED A FLORIDA NASSAU UNIQUE TOUR OPERATOR

GREAT EXUMA MIAMI THE BAHAMAS

For over 35 years Sandals Resorts has established a strong relationship with you, our valued travel agent partners. We’ve listened to your needs and you can now book direct through our unique tour operator by visiting sandals.co.uk/agents or beaches.co.uk/agents. Alternatively, call our experienced travel advisors on 0808 164 3459. TURKS & CAICOS ISLANDS So what’s taken us so long? As the World’s Leading All-Inclusive Resorts it’s only natural for us to want to be the best. Therefore we’ve been working hard to provide the following:

• A brand new booking system, available through sandals.co.uk/agents and beaches.co.uk/agents (see page 8-9) • A team of experienced travel advisors, simply call 0808 164 3459

CUBA • Availability for both air-inclusive and accommodation-only bookings up to two years in advance • Our price promise guarantee, the price you book is the price your clients pay • Low deposits of only £150 per person (please note: full payment due if booking within 71 days of departure) • A 24/7 UK helpline HAITI DOMINICAN ANTIGUA REPUBLIC • 100% Financial Protection: We are fully bonded with the Association of British Travel PUERTO Agents (ABTA Y6413) and hold an Air Travel Organisers’ License (ATOL 11174) RICO issued by the Civil Aviation Authority (CAA)

What’s in it for you? • The most competitive pricing, giving you complete peace of mind • Competitive commission levels • Bigger and better booking incentives (see page 10-11) • Advanced training, including FAM trips to the • More marketing opportunities

CARIBBEAN SEA

GRENADA

2 0 1 6 2 0 1 6

COLOMBIA VENEZUELA 21 Years Running 19 Years Running PANAMA COSTA RICA Sandals Resorts operated by Unique Caribbean Holidays Ltd.

GUYANA SANDALS & BEACHES UNLIMITED GOLF INCLUDED WATER SPORTS INCLUDED SCUBA DIVING INCLUDED RESORTS CHEAT SHEET

If you have clients looking for the very best Caribbean holiday experience, look no further than a Sandals or Beaches Luxury Included® Resort.

Scattered amongst the dreamlike, tropical islands of Jamaica, Saint Lucia, Antigua, the Bahamas, , Barbados and Turks & Caicos are 19 incomparable resorts, all of which give your clients everything they’d find at a 5-star resort; the only difference is that everything is included and unlimited. Tee off at a Sandals or Beaches resort with Sandals and Beaches Resorts have the largest Sandals & Beaches include unlimited scuba unlimited golf in Jamaica, Saint Lucia & Great water sports operation in the Caribbean. diving for certified divers, with two 1-tank dives, Exuma, Bahamas including complimentary We include snorkelling, paddle boarding, or one 2-tank dive – every day of guests’ stay. green fees* and roundtrip transfers. Add in sailing, water-skiing and so much more. Plus Beginners and kids can take advantage of our the exquisite tropical scenery and breath- we provide top-of-the-line equipment, and PADI® programmes^ so they too can enjoy the taking vistas and you'll feel like you're truly in complimentary instruction. It’s all included, all underwater world. We provide the very best a golfer's paradise. unlimited, all the time. dive boats, dive professionals and dive sites.

CARIBBEAN'S BEST BEACHES UNIQUE SUITES BUTLER ELITE RED LANE® SPA INCLUDED FREE WEDDING INCLUDED TIPS & TAXES INCLUDED

Nobody knows the Caribbean better. Our Sandals & Beaches offer the most unique suites Sandals & Beaches elevates personal Luxurious quality and over-the-top indulgences As the experts in destination weddings, From the moment your clients arrive, we start resorts are always located on the calm side in the Caribbean. At Sandals they are so exotic, service, with Butlers trained by the Guild are hallmarks of Sandals & Beaches Resorts, Sandals offer a FREE† Beautiful Beginnings taking care of them. After a long flight they of the island, where offshore reefs protect our so luxurious and so romantic, that they are called of Professional English Butlers included in and their award-winning Red Lane® Spas wedding so that your clients can celebrate are able to unwind in a comfortable airport beaches and create clear waters, perfect for Love Nest Suites®. At Beaches they come in all top-tier suites. On arrival your clients will are renowned as the ultimate Caribbean spa their special day with elegance and simplicity. lounge before being whisked off to enjoy all swimming, boating, playing – or just soaking sizes, from sprawling beachfront family suites be presented with a mobile phone to call experience. Plus, take advantage of plunge Plus they will get their very own personal of the sumptuous services and amenities of up the Caribbean sun. Plus, westerly facing to cosy garden cottages. Our accommodation their Butler as and when required. From that pools, steam baths and saunas, all of which resort wedding planner to ensure their day their chosen resort. Once in-resort everything views offer the best sunsets. offers every conceivable luxury. moment on, every need is catered for. are free to use. goes without a hitch. is taken care of, including tips and taxes.

5-STAR GLOBAL GOURMET™ PREMIUM BRAND DRINKS INCLUDED LAND SPORTS INCLUDED KIDS PROGRAMMES INCLUDED SESAME STREET® INCLUDED PIRATES ISLAND WATERPARK DINING INCLUDED INCLUDED

Only at Sandals & Beaches Resorts can guests At Sandals & Beaches, premium brand drinks It’s not just that we include more land sports No other resort caters to the wishes of kids Our partnership with Sesame Street® makes Only Beaches has the best waterparks in the dine around the world without leaving the are always included, always unlimited, 24/7, than any other resorts, it’s the quality of the like Beaches, with all-inclusive, supervised Beaches the only Caribbean resorts where Caribbean, where kids of all ages will have a resort, with up to 16 specialty restaurants per at up to 11 bars per resort at Sandals and up land sports we provide and the facilities enrichment programmes for every age the kids can play every day with the cast of blast. Pirates Island is a fantasy world filled resort at Sandals and up to 20 per resort at to 15 per resort at Beaches. Each bar includes we offer. From tennis courts with stadium including our V.I.K (Very Important Kids) characters. Enjoy a Character Breakfast^, with gigantic waterslides, kid-friendly pools Beaches. That means your clients can discover Appleton Estate rum and unlimited pours of six seating and beach volleyball on pillow-soft Camp. Plus, all of our nannies are certified and watch a parade, bake cookies with Cookie and juice bars. There are also lazy rivers, as the most authentic cuisine, created by top varietals of Robert Mondavi Twin Oaks wines, sands to state-of-the-art fitness centres with provide unlimited care, all day, every day at Monster, dance with Zoe or explore outer well as the Caribbean's only surf simulator (at chefs using the freshest ingredients. bottled exclusively for our guests. top-of-the-line equipment. no extra charge. space with Elmo. Beaches Turks & Caicos).

*Terms and conditions apply. Mandatory caddies at cost. ^At cost. †Minimum 3 night stay. Government & administration fees apply. FIND THE PERFECT RESORT FEATURES

& FACILITIES Sandals CARIBBEAN ROYAL Sandals MONTEGO BAY Sandals INN Sandals Sandals OCHI Sandals PLANTATION ROYAL Sandals SOUTH COAST Beaches NEGRIL Beaches OCHO RIOS Sandals REGENCY LA TOC Sandals LUCIAN GRANDE ST. Sandals HALCYON Sandals GRANDE ANTIGUA Sandals BAHAMIAN ROYAL Sandals EMERALD BAY Sandals LASOURCE GRENADA Sandals BARBADOS Beaches TURKS & CAICOS

Round-trip Airport Transfers

Every Sandals and Beaches resort offers the same high-standard of 10 5 10 75 90 90 75 75 90 60 90 75 15 10 15 5 15 15 Transfer Time (in minutes) luxury and quality but with a completely unique holiday experience. So (MBJ) (MBJ) (MBJ) (MBJ) (KIN) (KIN) (MBJ) (MBJ) (KIN) (UVF) (UVF) (UVF) (SAT) (NAS) (GGT) (GND) (BGI) (PLS) whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect Rooms 227 255 52 226 525 74 360 186 222 331 311 169 373 404 249 257 280 758 resort to suit their needs. Luxury Rooms

Millionaire Suites

Rondoval Suites JAMAICA SAINT LUCIA ANTIGUA BAHAMAS Skypool Suites Swim-up Suites

Swimming Pools 7 4 1 4 7 1 4 3 5 3 5 3 6 7 3 3 3 10

Gourmet Restaurants 8 9 3 7 16 5 9 9 7 9 12 6 11 10 11 10 11 20

Adult-only Restaurants 2

Room Service * * * * * * * * * * ** * * * * * * Sandals Royal Caribbean Sandals Regency La Toc Sandals Grande Antigua Sandals Royal Bahamian 1 10 13 14 Bars 5 4 2 5 11 2 7 7 7 8 6 7 7 8 5 6 7 15 Resort & Private Island Golf Resort & Spa Resort & Spa Spa Resort & Offshore Island Swim-up Pool Bars Sandals Grande St. Lucian Sandals Emerald Bay 2 Sandals Montego Bay 11 15 Spa & Beach Resort St. John's Golf, Tennis & Spa Resort Tennis Courts 13 Golf ^ ^ ^ ^ 3 Sandals Inn 12 Sandals Halcyon Beach Nassau ^ 14 Snorkelling Sandals Negril 4 Waterskiing ^ ^ Resort & Spa Gros Islet Castries Great Exuma 11 10 15 Scuba Diving ^ ^ 5 Sandals Ochi Beach Resort 12 Offshore Island

6 Sandals Royal Plantation Red Lane® Spa^^ ^ ^ Red Lane® Spa Fitness Centre 7 Sandals South Coast Nightly Entertainment Beaches Negril 8 Stay at One, Play at Another Resort & Spa GRENADA BARBADOS TURKS & CAICOS Certifi ed Nannies Beaches Ocho Rios – A Spa, 9 Golf & Waterpark Resort Supervised Kids Camp Pirates Island Waterpark Montego Bay Ocho Rios Xbox® Play Lounge 1 2 3 5 6 9 Trench Town

Scratch DJ Academy

Sandals LaSource Grenada Beaches Turks & Caicos Liquid Nightclub 4 8 16 17 Sandals Barbados 19 7 Resort & Spa Resort Villages & Spa Negril Groups & Meetings Facilities Whitehouse Sandals Royal Barbados 18 – Coming Soon Providenciales Resort Wide Wi-Fi 19 Tips & Taxes St. George 16

STILL CAN'T DECIDE? TRY OUR ISLAND HOPPING ITINERARIES With so much to see and do, we understand how hard it must be for your clients to settle on just one Caribbean island, let alone choose 17 from our 19 luxurious resorts, so why not create the holiday of their dreams and combine two or more resorts in one amazing holiday? 18 St. Lawrence Gap

*Valid for Club/Concierge and Butler Elite guests only. **Valid for Butler Elite guests only. ^Available at a nearby Sandals resort. ^^Treatments at cost. BOOKING SYSTEM HOW TO SEARCH “HOW TO” GUIDE STEP 1: Complete the fields within the search box. Begin by choosing either ‘Hotel + Flight’ or ‘Hotel Only’ STEP 2: Our brand new booking system is easy-to-use and allows you to book For those looking to island hop, be sure to click ‘Multi-Centre’ whenever and wherever you like. Browse our resorts and room categories, compare prices and book your clients the holiday of a lifetime. STEP 3: Don’t forget to enter any valid promo codes (one per booking) STEP 4: Once your client’s holiday requirements have been entered click ‘Search Sandals Holidays’ STEP 5: Select the resort/room category required (do this for each island if more than one) STEP 6: For flight-inclusive quotes, select the flights required (including internal flights for island hopping holidays) STEP 7: If your clients are looking to fly in style, now’s the time to upgrade their flights STEP 8: Select any additional extras such as lounge passes or Island Routes Adventure Tours

HOW TO REGISTER HOW TO BOOK

STEP 1: STEP 1: Visit sandals.co.uk/agents or beaches.co.uk/agents Check that all components within your clients ‘HOLIDAY SUMMARY’ are correct STEP 2: Click ‘SIGN UP’ to complete the travel agent registration form STEP 2: TOP TIP – Use our handy flight availability calendar which will show you the cheapest days for SKIP THIS STEP Enter your full name (first and last) under ‘AGENT DETAILS’ STEP 3: your clients to fly within the month searched. IF YOU HAVE Our Agency Sales department will contact you with your ABTA number/ STEP 3: ALREADY RECEIVED username and password. In the meantime, please don’t hesitate to Enter your client’s details, including their names and date of births YOUR USERNAME contact our experienced travel advisors on 0808 164 3459. & PASSWORD STEP 4: Once all fields have been completed, confirm the holiday booking by clicking ‘BOOK YOUR SANDALS HOLIDAYS NOW’

MANAGE YOUR BOOKINGS HOW TO LOG IN

Keep track of all reservations made under your ABTA number/ STEP 1: username by visiting the ‘Manage Bookings’ section of our Visit sandals.co.uk/agents or beaches.co.uk/agents booking system. This includes those made over the phone with our experienced travel advisors. STEP 2: Enter your ABTA number/username and password Here you will be able to view each individual reservation and print documents as required, including the booking confirmation, STEP 3: ATOL certificate and e-tickets (available 40 days before the Click ‘LOGIN NOW’ departure date). THE BEST BENEFITS SANDALS SPECIALIST

IN THE INDUSTRY Become an expert in selling the World’s Leading All-Inclusive Resorts with our brand NEW ‘Sandals Specialist’ programme.

We understand that behind every great brand is an even greater team. Ours happens to incorporate the best professionals in the travel industry – including travel agents like you.

To thank you for your support and commitment to our brand and each of our Luxury Included® resorts, we have a variety of perks and incentives 1-4 BOOKINGS PER YEAR 5-9 BOOKINGS PER YEAR for you to take advantage of. Benefits: Benefits: • Sales support • Sales support • Status logo (as above) • Status logo (as above) • Sell & Go! Nights: Process 60 days in advance • Sell & Go! Nights: Process 70 days in advance • Sell & Go! Nights: Deluxe room to be requested • Sell & Go! Nights: Deluxe room to be requested

10-14 BOOKINGS PER YEAR 15+ BOOKINGS PER YEAR Benefits: Benefits: • Sales support • Sales support • Status logo (as above) • Status logo (as above) • Sell & Go! Nights: Process 80 days in advance • Sell & Go! Nights: Process 90 days in advance • Sell & Go! Nights: Club/Concierge room or suite to be requested • Sell & Go! Nights: Butler suite to be requested • VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, • VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, pen, pin and more pen, pin and more • Sandals-branded suitcase • Invitation to our yearly events exclusively for Platinum members (regional)

CHAIRMAN'S ROYAL CLUB 100 ROOMS PER CALENDAR YEAR

Become a member of the Chairman’s Royal Club, an elite group for travel agents that sell more than 100 rooms per calendar year.

As a member you will benefit from: FREE DAY PASS SELL & GO! TO PARADISE • Sales support • Status logo (depending on the number of bookings produced) 250 ROOMS PER CALENDAR YEAR • Sell & Go! Nights: Process 365 days in advance • Sell & Go! Nights: Butler suite to be requested If you are in the Caribbean on holiday or passing through on a Struggling to decide on your next getaway? We’re going to make cruise ship, come and experience one of our Luxury Included® that decision easier for you by giving you a FREE night (or 3!). • Sell & Go! Extra Room: Able to have 1 extra room at same time resorts. Relax on our white sand beaches; enjoy 5-Star Global For every booking that you confirm, free nights will be awarded. for immediate family based on space availability in an entry level Gourmet™ dining and partake in every land and water sport Plus, the higher the room category, the more nights you will earn! room at Beaches Resorts only possible. • Resort Benefits: $100 Island Routes Adventure Tours credit, free • Book a Butler Elite suite and earn 3 nights 500 ROOMS entry-level PADI Scuba Diving certification and free Re-Tie the Knot PER CALENDAR YEAR • Book a Club/Concierge room or suite and earn 2 nights • Invitation to the annual S.T.A.R Awards where you will receive a • Book any other room and earn 1 night plaque, membership VIP card and 2 VIP luggage tags Leah Marshall Donna Brooks Gary Atwell Lorraine Adams Faye Shepherd

HEAD OF SALES CHESHIRE, CLWYD, DERBYSHIRE, EAST CUMBRIA, CLEVELAND, DURHAM, BEDFORDSHIRE, CAMBRIDGESHIRE, BERKSHIRE, BUCKINGHAMSHIRE, YORKSHIRE, HUMBERSIDE, LANCASHIRE, NORTHUMBERLAND, SCOTLAND & ESSEX, HERTFORDSHIRE, CHANNEL ISLANDS, DORSET, PHONE: 01202 823375 MANCHESTER, MERSEYSIDE, NORTH TYNE & WEAR LINCOLNSHIRE, NORFOLK & SUFFOLK HAMPSHIRE, ISLE OF WIGHT, MOBILE: 07889 861650 YORKSHIRE, NOTTINGHAMSHIRE PHONE: 01324 825582 PHONE: 01376 344491 MIDDLESEX, NORTHAMPTONSHIRE, & WEST YORKSHIRE OXFORDSHIRE & PART OF SURREY [email protected] MOBILE: 07836 249453 MOBILE: 07740 416182 PHONE: 01942 894050 PHONE: 01256 332311 [email protected] [email protected] MOBILE: 07740 416181 MOBILE: 07740 974615 [email protected] [email protected]

Neil Read Audrey Singh Vanessa Barrow Lisa Wells Georgia Small

AVON, CORNWALL, DEVON, KENT, LONDON, SURREY & SUSSEX AGENCY SALES AGENCY SALES AGENCY SALES GLOUCESTERSHIRE, HEREFORDSHIRE, PHONE: 01424 883511 MANAGER SUPERVISOR ASSISTANT SOMERSET, SOUTH WALES, WARWICKSHIRE, WEST MIDLANDS, MOBILE: 07740 416184 PHONE: 0207 590 0210 PHONE: 0207 590 0208 PHONE: 0207 590 0211 WILTSHIRE & WORCESTERSHIRE [email protected] [email protected] [email protected] [email protected] PHONE: 01275 390703 MOBILE: 07771 991896 [email protected]

ORDER OUR BRAND NEW BROCHURE

Within our brand new brochure you will fi nd an array of information to help you sell more. Not only do we provide information on getting to the Caribbean, including a variety of airlines, we also provide an overview of our Luxury Included® concept, as well as full details on each of our 19 resorts. So whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect resort to suit their needs.

SIMPLY VISIT TRADE-GATE.CO.UK

FOR MORE INFORMATION ON THE WORLD’S LEADING ALL-INCLUSIVE RESORTS

Contact your local business development manager Call Agency Sales 020 7590 0210 Email [email protected] Visit sellingsandals.co.uk

OR TO BOOK Visit sandals.co.uk/agents or beaches.co.uk/agents Alternatively, call our experienced travel advisors on 0808 164 3459

100% FINANCIAL PROTECTION

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ABTA No.Y6413