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Sha Update Editorial Team
Jul 2014 – Sep 2014 MICA (P) 032/02/2014 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Celebrating Employee Excellence and Hotel Productivity Ideas The 32nd FDAWU / NTUC / SHA Productivity Seminar cum Nine hotels were also recognised at the ceremony for their “Employee of the Year” and “Productivity Idea” Award implementation of productivity ideas to boost productivity. Presentation was held on 11 July 2014 at Furama RiverFront Shangri-La Hotel Singapore emerged as the grand winner Singapore. of “Productivity Idea” Award 2014, while Hard Rock Hotel, Holiday Inn Singapore Orchard City Centre and Shangri- This year, a record number of 57 deserving employees were La’s Rasa Sentosa Resort & Spa, Singapore received special nominated by their respective organisations to receive the mention. “Employee of the Year” award. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Celebrating Employee Excellence 1-2 • CityGas Singapore -
HA Marmay11 Mainsection.Pdf
hospitality asia ~ March-May 2011 Page IFC C M Y K hospitality asia ~ March-May 2011 Page 1 C M Y K NOTE PUBLISHER’S ROAR OF THE FINEST While I am always wistful when it comes to comparing the Singapore hospitality experience to that of my home country, I know that other Southeast Asian properties are looking at Singapore guardedly as well. They have good reason to. After all, Singapore will play host to the Hospitality Asia Platinum Awards 2011-2013, with Capella Singapore hosting the Welcome Dinner on November 17 2011, and Mandarin Orchard Singapore hosting the Gala Dinner the next night. I know Singapore well enough to boldly say that both dinner events will be amazing. There is also a fine crop of nominees from the Lion City for HAPA Regional 2011- 2013. I am very pleased to say that instead of shrinking and cautiously watching the action from the sidelines, other Southeast Asian properties have boldly put in their bids to compete with the best of the best. Apart from Singapore and Malaysia, HAPA Regional will see the usual suspects from Thailand (Bangkok and Phuket) and Indonesia (Jakarta and Bali). The new participating cities are Koh Samui, Chiang Mai, Chiang Rai, Bintan, Hanoi, Ho Chi Minh and Manila as well. What a series it is going to be! As my team and I continue to endeavour to lift the standards of Southeast Asian hospitality on a whole, we also look to our own publication with the view of improving. We continue to refine the product, fuelled by feedback from not only the suppliers which this publication initially served, but also the increasing number of first class and business travellers who enjoy our content on some of the best airlines in the world. -
A Fairytale Escapade to the World's First Organic Spa & Wellness Resort
A fairytale escapade to the World’s First Organic Spa & Wellness Resort Have you ever wanted to experience a fairytale castle where you could completely unwind and be pampered like royalties? The Chateau is your reality now! For a limited period only, The Chateau, an international award winning destination spa resort exclusively offers you unbelievable spa, dine & stay packages. Contact us today. Your fairytale escapade is just a stone throw away. Son Altesse L’assiette Fine Dining Salt Grotto Herbal Bath Aquaveda Bed Salt Pool The Chateau Spa & Organic Wellness Resort Berjaya Hills, KM48 Persimpangan Bertingkat, Lebuhraya Karak, 28750 Bukit Tinggi, Pahang, Malaysia For reservations, please call (09) 221 3888 email: [email protected] [email protected] www.thechateau.com.my hospitality asia ~ April-June 2013 Issue Page IFC C M Y K hospitality asia ~ April-June 2013 Issue Page 1 C M Y K publisher’s note Hotels are no longer just places to grab a night’s sleep when away from home. Look around the region and it is clear that new properties now have personalities of their own. They become a physical representation of the characteristics of their brand, and assume distinct quirks and affectations. People now go to hotels not just to stay, but to be enveloped in an experience. It’s fitting therefore that we dedicate a whole spread to the men and women who, through their work as architects and designers, bring to life the personality of the buildings they work on. From owners, developers, interior designers and management teams, this issue’s Architecture & Design feature sings the praises of the people behind some of Kuala Lumpur’s cool new properties. -
SHA Update SHA Update Is the Official Publication of the Singapore Hotel Association and Copies of SHA Update Are Not for Sale
Jul 2012 – Sep 2012 MICA (P) 025/02/2012 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Celebrating 30 Years of Productivity in the Hotel Industry The FDAWU/NTUC/SHA Productivity Seminar reached a special milestone on 24 July 2012 as it marked 30 years of collaborative efforts to boost productivity in the hotel industry. Held at Furama RiverFront Singapore, the event saw a record number of 53 deserving employees being nominated by their respective organisations for the “Employee of the Year” Award. The winners were presented with a certificate of commendation and a trophy by the Guest-of-Honour, Mr Ong Ye Kung, Deputy Secretary-General, National Trades Union Congress. Heartiest congratulations to all our praiseworthy winners of the Employee of the Year Award 2012! The “Productivity Idea” Award (Group Category), presented for the third time saw Hotel Michael at Resorts World Sentosa, walked away with the title of champion team, a certificate -
Design Thinking: Gen Y and the Workplace
Apr 2012 – Jun 2012 MICA (P) 025/02/2012 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Design Thinking: Gen Y and the Workplace he Design Thinking workshop, jointly organised by the Singapore Tourism Board T(STB) and SHA, took place from 22 to 23 May at Hotel Fort Canning. The objectives of the workshop were as follows: • To understand the methodology and principles of design thinking • To gain useful insights into the mindsets of today’s young talent, and translate these insights into actionable and workable ideas using design thinking methodology • To discover the applications of design thinking to other business functions On the first day of the workshop, participants were divided into groups with each comprising a good mix of Gen X and Y participants. After a brief introduction by Chemistry on design thinking, the groups were tasked to come up with a ‘mood board’ by selecting words or pictures from magazines to represent the industry’s perception of Gen Y and vice versa. -
Hospitality Asia VOLUME 19 • ISSUE 4 OCTOBER-DECEMBER 2013 PP 8897/05/2013(032307) • MCI (P) 039/05/2013
hospitality asia hospitality asia VOLUME 19 • ISSUE 4 OCTOBER-DECEMBER 2013 PP 8897/05/2013(032307) • MCI (P) 039/05/2013 hospitality asia ~ October-Devember 2013 Issue Page I C M Y K Page II Page 1 publisher’s note It’s hard to image that the region’s leading hospitality publication Hospitality Asia will be 20 years ‘young’ in 2014. What started as a voice for everyone in the hospitality trade in Malaysia has blossomed into the most respected industry publication and we owe this success to all of you for your unfailing support over the two decades. While 2013 still holds many challenges and opportunities, the team at Hospitality Asia is pleased to announce that many activities are planned for 2014 including a new-look magazine to mark it’s 20th Anniversary. he year will commence with an Awards Presentation Ceremony and Gala Dinner for the Hospitality Asia Platinum Awards (HAPA) 2013- 2015, Malaysia Series on 9 January 2014 at the One World Hotel in Petaling Jaya. Industry experts, the media and corporate leaders have been busy over the past six months visiting, experiencing and evaluating the hundreds of entries. The data is being tabulated and the winners identified for presentation at the Gala Dinner. As plans are underway for a truly memorable Malaysian awards ceremony, the team is recovering from the highly successful inaugural HAPA Indonesia 2012-2014 Series. The presentation ceremony was staged at Serenity Beach, Grand Nikko Bali, Indonesia on 16 August 2013. While challenging, the awards series and ceremony was very successful and well received by everyone in the industry. -
Recognising Service Champions in the Hospitality Industry!
Oct 2013 – Dec 2013 MICA (P) 032/02/2014 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting, Ms Shrestha Sook Yean Published by : Singapore Hotel Association SHA UPDATE Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Recognising Service Champions in the Hospitality Industry! On 18 November 2013, 590 Star Award winners from 91 participating organisations gathered at the University Cultural Centre (UCC) Hall for the annual Excellent Service Award – Star Presentation Ceremony for the Hospitality Sector. The winners were recognised at the presentation ceremony for their efforts in delivering excellent service and going the extra mile for service. Mr Teo Ser Luck, Minister of State for Trade and Industry, was the Guest-of-Honour for the event. Currently in its 4th year, the “SHA Outstanding Star Award” saw a total of 44 nominations this year. For going the extra mile to deliver top- notch service, these nominees were each presented with a trophy and a certificate. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Recognising Service Champions in the 1-2 -
Your Quarterly Guide
SINGAPOREFREE Your Quarterly Guide FESTIVE CHEER IN THE CITY ADRENALINE-PUMPING SPORTS ROMANTIC ALFRESCO RESTAURANTS CITY CENTRE MAP INSIDE Shopping • Dining • nightlife • ArtS • entertAinment • AttrActionS 26577 - Sg_Ad_R03_EN_Curtis_FV.indd 1 8/21/14 9:44 AM rejoice & celebrate Welcome to Singapore! This season promises to be a real treat for visitors, what with all the festivities going on across the island, exciting developments in the cityscape and hot events to catch. One key festival not to miss is Deepavali (Oct 22), during which the streets of Little India will be festooned with colourful lights, street bazaars and cultural performances. And then, of course, there’s Christmas (Dec 25) and New Year’s Eve (Dec 31) done Singapore style, with plenty of seasonal cheer and brilliant light-ups around town—and excellent weather to see the spectacular sights by night. Over in the east of Singapore, there are even more reasons to cheer as the newly-unveiled Singapore Sports Hub plays host to tennis stars at the prestigious BNP Paribas Women’s Tennis Association Finals presented by SC Global (Oct 17-26). It’s going to be huge—but it’s just one of many mega-events on the Sports Hub calendar. Find out the inside scoop on the city’s latest sports attraction on page 12. Our sunny island enjoys pleasantly cool winds at this time of the year, so why not take advantage of the lovely weather by taking your meals out of doors? No need to go through the trouble of packing a picnic, though. The plethora of beautiful alfresco restaurants (see page 16) around Singapore’s lush green spots will impress your date with no effort required. -
Mica (P) 169/05/2012
VOLUME 18 • ISSUE 2 JUNE-AUGUST 2012 PP 8897/05/2013(032307) • MICA (P) 169/05/2012 hospitality asia ~ June-August Issue 2012 Front Cover Gatefold + Spine C M Y K SCRL_Spa_Hospitality Asia_Diecut_Right_Gatefold_MzAd_FA_W225xH280mm.pdf 1 5/18/12 11:37 AM C M Y CM MY CY CMY K EXPERIENCE WORK OF ART 4 Page Long Spread FA.pdf 1 5/28/12 2:44 PM C M Y CM the MY CY an of CMY Island Masterpiece K A lavish boutique resort crafted as an art village by a distinguished architect in south East Asia. Inspired by Legends his cultural heritage and beliefs and thus expressed by painting his profound notions of Traditional Malay These islands are richly endowed with a heritage of Architecture for the world to cherish and admire. tremendous myths and legends which dates back hundreds Indulge in highly hand-crafted as well as brilliant of years, some of the legends have some basis in truth and furnishings of time-honoured Malay Architecture at historical evidences and as a natural haven this island is the Seri Chenang Resort & Spa Langkawi. most prominent in South East Asia. Unravel these tales at Seri Chenang Resort & Spa Langkawi. Where Your Journey Begins... The latest addition to the island of legends is the luxurious Seri Chenang Sited on the western part of Langkawi Island, Seri Chenang Resort Resort and Spa Langkawi which is inspired by the long-established Malay and Spa is complemented with a 24-hour butler service, an infinity architectural heritage–laid in a setting that personifies the essences of swimming pool, a gymnasium, an art gallery and Kayangan Spa Malaysian culture, legacy and warmth. -
HOTEL PROFILE REPORT ( Updated 21St Nov 2014) Country Name : Singapore City Name : Singapore City Location Name : Sentosa
HOTEL PROFILE REPORT ( Updated 21st Nov 2014) Country Name : Singapore City Name : Singapore City Location Name : Sentosa Hotel's Name Address Tel No. FAX No. Tour Pick Up Dep Pick up Amara Sanctuary Resort Sentosa 1 Larkhill Road Sentosa Island (65) 6825 - 3888 (65) 6825 - 3878 -15 min 2 Beach Villas 8 Sentosa Gateway Sentosa Island (65) 6577 - 8888 (65) 6577 - 8895 -15 min 1 Capella Singapore 1 The Knolls Sentosa Island (65) 6377 - 8888 (65) 6337 - 3455 -15 min 1 Crockfords Tower 8 Sentosa Gateway Sentosa Island (65) 6577 8888 (65) 6577 8895 -15 min 1 Equarius Sentosa 8 Sentosa Gateway Resorts WorldSentosa (65) 6577 - 8899 -15 min 1 Festive Hotel 8 Sentosa Gateway Sentosa Island (65) 6577 - 8888 (65) 6577 8895 -15 min 1 Hard Rock Hotel 8 Sentosa Gateway Sentosa Island (65) 6577 - 8888 (65) 6577 8895 -15 min 1 Hotel Michael 8 Sentosa Gateway Sentosa Gateway (65) 6577 - 8888 (65) 6577 8895 -15 min 1 Movenpick Heritage Hotel Sentosa 23 Beach View Sentosa (65) 6818 - 3388 (65) 6818 - 3399 -15 min 2 Shangri La Rasa Sentosa Resort & Spa 101 Siloso Road (65) 6275 - 0100 (65) 6275 - 0355 -15 min 2 Siloso Beach Resort 51 Imbiah WalkSentosa +65 6722 3333 +65 6722 3315 -15 min 2 The Singapore Resort & Spa Sentosa 2 Bukit Manis road (65) 6275 - 0331 (65) 6275 - 0228 -15 min 2 W Singapore Sentosa Cove 21 Ocean Way (65) 6808 7288 (65) 6808 7289 -15 min 2 Location Name : Chinatown / Havelock Hotel's Name Address Tel No. FAX No. Tour Pick up Dep Pick up Amara Singapore 165 Tanjong Pagar Road (65) 6879 - 2555 (65) 6224 - 3910 2 Carlton City Singapore -
Cert in Hospitality English F
hotels registered under singapore hotel association • Albert Court Village Hotel • Furama Riverfront • Mandarin Orchard • Sheraton Towers • Amara Sanctuary Resort Singapore Singapore Singapore CERTIFICATE IN HOSPITALITY ENGLISH Sentosa • Garden Hotel • Mandarin Oriental, • Singapore Marriott Hotel • Amara Singapore • Goodwood Park Hotel Singapore • Sloane Court Hotel • Ascott Raffles Place • Grand Copthorne, • Marina Mandarin • South-East Asia Hotel Singapore Waterfront Hotel Singapore • Studio M Hotel • Bayview Hotel Singapore Singapore • Naumi Hotel • Swissotel Merchant Court, • Beach Hotel • Grand Hyatt Singapore • New Majestic Hotel Singapore • Bencoolen Hotel • Grand Mercure Roxy Hotel • Nostalgia Hotel • Swissotel The Stamford, • Berjaya Hotel • Grand Park City Hall • Novotel Clarke Quay Singapore • Best Western Jayleen 1918 • Grand Park Orchard Singapore • The Elizabeth Hotel • Broadway Hotel • Hangout @ Mount Emily • Orchard Hotel • The Fullerton Bay Hotel Singapore • Capella Singapore • Hilton Singapore • Orchard Parade Hotel • The Fullerton Hotel • Carlton Hotel • Holiday Inn Atrium • Pan Pacific Orchard • The Gallery Hotel • Changi Village Hotel Singapore • Pan Pacific Singapore • The Quincy Hotel • Concorde Hotel • Holiday Inn Singapore, • Paramount Hotel • The Regent Singapore Singapore Orchard City Centre • Park Hotel Clarke Quay • The Ritz-Carlton, Millenia • Conrad Centennial • Hotel Grand Central • Parkroyal on Beach Road Singapore Singapore • Hotel Grand Pacific Singapore • The Scarlet Hotel • Copthorne King’s Hotel -
EXSA 2012 (Hospitality Sector) Dedicated to Our Very Best Service Ambassadors!
Oct 2012 – Dec 2012 MICA (P) 025/02/2012 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association SHA UPDATE Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher. EXSA 2012 (Hospitality Sector) Dedicated to our Very Best Service Ambassadors! On the afternoon of 16 November 2012, from Resorts World Sentosa for the Hotel my employer, RWS and the guests meant a 492 star award winners, gathered at Rock Category and Ms Marlina Binte Mohamad lot to me. It will motivate me to strive even Auditorium to celebrate the recognition of Anuar from Treetops Executive Residences harder and I hope to be able to clinch the their excellent service delivery. for the Non-Hotel Category. second and third Outstanding Star Award in the years to come. I have many people Amongst the star award winners, 38 of them Aged 45, equipped with more than 25 years to thank, supervisors like Simon Loh, Ravi were nominated for the SHA Outstanding of hospitality experience, Mr Kok has this to Muthiah, Laura Chew have all made this Star Award.