registered under association

• Albert Court Village Hotel • Furama Riverfront • Mandarin Orchard • Sheraton Towers • Amara Sanctuary Resort Singapore Singapore Singapore CERTIFICATE IN HOSPITALITY ENGLISH Sentosa • Garden Hotel • Mandarin Oriental, • Singapore Marriott Hotel • Amara Singapore • Singapore • Sloane Court Hotel • Ascott Raffles Place • Grand Copthorne, • Marina Mandarin • South-East Asia Hotel Singapore Waterfront Hotel Singapore • Studio M Hotel • Bayview Hotel Singapore Singapore • Naumi Hotel • Swissotel Merchant Court, • Beach Hotel • Grand Hyatt Singapore • Singapore • Bencoolen Hotel • Grand Mercure Roxy Hotel • Nostalgia Hotel • Swissotel The Stamford, • Berjaya Hotel • Grand Park City Hall • Novotel Clarke Quay Singapore • Best Western Jayleen 1918 • Grand Park Orchard Singapore • The Elizabeth Hotel • Broadway Hotel • Hangout @ Mount Emily • Orchard Hotel • The Fullerton Bay Hotel Singapore • Capella Singapore • • Orchard Parade Hotel • The Fullerton Hotel • Carlton Hotel • Holiday Inn Atrium • Pan Pacific Orchard • The • Changi Village Hotel Singapore • Pan Pacific Singapore • The Quincy Hotel • Concorde Hotel • Holiday Inn Singapore, • Paramount Hotel • The Regent Singapore Singapore Orchard City Centre • Park Hotel Clarke Quay • The Ritz-Carlton, Millenia • Conrad Centennial • Hotel Grand Central • Parkroyal on Beach Road Singapore Singapore • Hotel Grand Pacific Singapore • The Scarlet Hotel • Copthorne King’s Hotel • Hotel Miramar (S) Ltd • Parkroyal on Kitchener • The Sentosa Resort & Spa Singapore • Hotel Re! @ Pearl’s Hill Road - A Beaufort Hotel • Copthorne Orchid Hotel • Hotel Royal • Peninsula.Excelsior Hotel • The St Regis Singapore Singapore • Hotel Royal @ Queens • Perak Hotel • Traders Hotel • Crowne Plaza Changi • Hotel Supreme • Quality Hotel Singapore • Treasure Resort Sentosa Airport • ibis Singapore on • • Value Hotel – Thomson • Bencoolen • Rasa Sentosa Resort, • Wanderlust Hotel • Festive Hotel • InterContinental Singapore • Wangz Hotel • Fortuna Hotel Singapore • RELC International Hotel • York Hotel • Four Seasons Hotel • Landmark Village Hotel • Rendezvous Hotel • Fragrance Hotel – Ruby • Link Hotel • River View Hotel • Fragrance Hotel – Sapphire • Lion City Hotel • Robertson Quay Hotel • Furama City Centre • M Hotel Singapore • Royal Plaza on Scotts Singapore • Shangri-La Hotel

CONTACT US DEVELOPING EFFECTIVE COMMUNICATION West Mall Telephone : (65) 6415 3515 / 504 / 512 / 555 Facsimile : (65) 6415 3530 Bukit Batok MRT Email : [email protected] ve 1 You have a real ambition to succeed. You want to study not Address : 21 Bukit Batok Street 22, Singapore 659589 just because you have the passion, but because you want Bukit Batok St 21 Office Hours Bukit Batok A an exciting career that builds a livelihood. Mondays – Thursdays : 8.30am – 6.00pm Fridays : 8.30am – 5.30pm Here at Shatec Institutes, we will provide you with a host of Bukit Batok Ave 6 Closed on Saturdays, Sundays and Public Holidays opportunities to grow your potential, enhance your Swimming Complex GPR Industrial Building capabilities and skills to excel in your choice career. You will be groomed to become a confident and professional individual with flair and a distinctive edge that will take you SHATEC INSTITUTES further. We’ll make sure you stand out from the crowd. You 21 Bukit Batok St 22 will be outstanding.

Information in this brochure may be subjected to change. For the latest information and updates, please visit Shatec Institutes reserves the right to alter, amend or delete any programme, fee, admission requirement, mode of delivery or other arrangements without prior notice. The information in this brochure is correct at time of printing (February 2011). BRN: 198301550C our programme

OVERVIEW This subject introduces hosts to the fundamentals of English in the areas of speaking, listening and writing. Hosts will be exposed to local knowledge of the city, food and culture as well. The aim is to allow them to apply such knowledge in assisting their guests. Concurrently, hosts are introduced to vocabulary and language that is particular to the hospitality industry. They will also learn about the broader functional aspect of English as a global language on the world stage. The emphasis is on guiding hosts through the learning journey of accustoming themselves in an all-English speaking environment and the local way of life. This subject offers an opportunity for hosts to practise listening skills, about us oral presentation skills, written skills and workplace skills.

SHATEC INSTITUTES OUR ACADEMIC PARTNERS Creative and forward-looking, Shatec Institutes is about Our diploma graduates may choose to seek credits transfer for providing opportunities through a dynamic curriculum that degree programmes at renowned overseas institutions and combines practical skills, theoretical knowledge and personal universities. development. In fact, students are referred to as “hosts”, STRUCTURE BUSINESS ENGLISH Switzerland: testament to our philosophy that establishing qualities of an EVERYDAY ENGLISH • Public Speaking exceptional host is pivotal in building careers in the industry. • Swiss Hotel Management School • English Used in Daily Life • Résumé Writing • Hotel Institute Montreux • Identifying Nationalities • Text Types in Business Our contribution to Singapore’s tourism manpower • School of Hotel Management, Neuchâtel • English in the Age of Technology – Blogging development is recognised and accoladed by the industry and • Les Roches International School of Hotel Management • Describing Occupations country when we were conferred the ‘Most Outstanding • Glion Institute of Higher Education • Using Social Expressions • English in Various Countries Contribution to Tourism’ award by the Singapore Tourism Board. • Giving Information about Singapore • Art of Summarising We like to inspire this same sense of purpose in our hosts, and are The United States of America: • Ethnic Groups in Singapore • Writing a Memorandum proud to have produced more successful professionals in the • Johnson & Wales University • Common Singaporean Traits • English in Advertising industry than any other institution in the region. • University of Massachusetts Amherst ENGLISH FOR THE CULINARY ARTS ENGLISH FOR TOURISM FACULTY United Kingdom: • Describing Food Dishes • Impacts of Tourism • Oxford-Brookes University Shatec Institutes believes that a people-centred approach • Giving Explanations and Instructions • Attractions and Events shapes the industry's future. We nurture you through a faculty • Making Recommendations • Quality in Tourism Australia: of over 50 academic associates with strong global experiences • E-Travel in various industry sectors. They are dedicated to creating • Blue Mountains International Hotel Management School ENGLISH FOR THE HOTEL INDUSTRY high-quality learning with innovative teaching techniques and • International College of Hotel Management • Describing a Hotel’s Products and Services DURATION mentoring eager young minds passionately. New Zealand: • Giving Information about the Hotel This course is taught over 2 terms and can be completed in Conducting regular reviews, formal discussions and sharing • Lincoln University • Describing Occupations in Hotels and Restaurants 6 months (650 hours). sessions with leaders in the hospitality and tourism industry, we • Describing Occupations in the Service Industry are committed to keeping ourselves abreast of best industry • Making and Responding to Requests MODES OF ASSESSMENT practices and standards, and imparting our knowledge to you. ALUMNI • Reporting Incidents and Events • Group Project – Presentation and Report 25,000 aspiring individuals (and still counting) from over 20 • Making Apologies and Suggesting Alternatives • Individual Project – Presentation and Portfolio countries have graduated from our programmes to pursue their • Handling Complaints • Progress Test careers. Regular networking activities allow our alumni to catch • Offering Help and Suggestions • Examination up with old friends and seek career opportunities. • Handling Telephone Requests • Taking Reservations • 25,000 alumni from 20 countries • Receiving Guests • Networking activities • Career opportunities • Selling the Hotel’s Products and Services • Collecting Payment and Bidding Farewell admission application

ENTRY REQUIREMENTS MISCELLANEOUS FEES1 APPLICATION PROCEDURE APPLICATION CHECKLIST Minimum entry requirements exist as a guide to the level of How do I apply? One set of application forms Purpose of Fee* Amount (S$)w/o GST When Payable To have a better understanding of our programmes and how education required to enrol into each programme. It is important Application Fees 120.00 or 200.00 During they can benefit you in establishing a rewarding career in the A photocopy of your identity card (front and back), and/or for our applicants to realise that our decision is based on your hospitality and tourism lifestyle industry, you may contact our a photocopy of your passport (Non-refundable) application overall suitability for the programme and not solely on meeting sales and marketing department for a programme consultation English Proficiency 50.00 Upon registration prior to submitting your application. Photocopied result slip(s) and/or academic transcript(s), the minimum entry requirements. for exam exam testimonial(s) from your school(s) and/or employer(s) Re-Examination 75.00 Upon registration Here are the steps to apply: Singaporean and PR Applicants (Theory per subject) exam 1. Download the application form from One recent passport-sized photograph • Minimum GCE ‘N’ level Re-Examination 200.00 Upon registration • Successful interview with host mentor in Shatec Institutes (Practical) exam 2. Complete all sections in the application form fully. Application fee • Obtain at least ‘D’ grade on Shatec Institutes English Proficiency Re-Examination 300.00 Upon registration 3. Attached a recent passport-sized photograph of yourself. Essay of minimum 200 words in English Test (Tutorial) exam (For International students) Late Payment Fee 1% per month on amount One-month’s grace 4. Make a copy of the completed application form, your identity International Applicants outstanding, payable period after due card (front and back) / Passport (if you are an international Please ensure your application is complete and includes all together with the amount date • 10 years of formal education outstanding applicant). necessary documentation and payment. Any application that • Successful interview with host mentor in Shatec Institutes is not accompanied with the required documents and Replacement of 5.00 Upon provision of 5. Make a copy of result slip(s) and/or academic transcript(s) and application fee will not be accepted. • Obtain at least ‘D’ grade on Shatec Institutes English Proficiency Student ID service testimonial(s) from school(s) and/or employer(s). For international Test Goods & Services Provided by Third Party Vendors applicants, please submit the English version, or otherwise, FEE PROTECTION SCHEME (FPS) include certified English translation copy. Hosts studying at Shatec Institutes are covered by the Fee Medical Related 300.00 Upon provision of Protection Scheme (FPS) by way of a programme fee insurance. ADMISSION INTERVIEW Expenses* service We understand that the ability to succeed is not always reflected 6. Submit the afore-mentioned documents with a non-refundable Endorsed by the Council for Private Education (CPE) and provided Course Materials* 100.00 Upon provision of application fee of S$120 nett for local applicants and S$200 by HSBC Insurance, this scheme seeks to enhance the confidence solely in academic qualifications. That is why we look carefully service nett for international applicants, and submit it to Shatec of applicants investing in a quality education. For more at the full profile of all applicants, including information in personal School Uniform* 52.00 per set Upon provision of Institutes Pte Ltd, 21 Bukit Batok Street 22, Singapore 659589 information on FPS, please visit us at, or visit CPE statements and academic references. Your performance during service via post or in person. [No cash should be enclosed with your at mail and only local cheques can be included in applications the one-on-one interview is an essential part of the application Lockers* 36.00 Upon provision of sent by post. We accept payment in cash, NETS or local process. service REFUND, TRANSFER AND WITHDRAWAL cheque (made payable to ‘Shatec Institutes Pte Ltd’] at the Requests for deferment, transfer and withdrawal of programme Student Pass 120.00 Upon approval by Finance division. shall be submitted through the Withdrawal and Refund form duly The interview component allows us to assess your fit as an Administrative Fee* ICA completed and submitted to the Student Services & applicant against our education philosophy, as well as the *Shatec Institutes is committed to maintain the confidentiality of the Administration department. Shatec Institutes shall process such industry. It is also a good opportunity for you to speak to our host prospective applicant’s personal information and undertake not to requests in accordance with the guidelines stipulated in Section *Estimated costs that are subjected to change and can only be established nearer divulge any of the prospective applicant’s personal information to any mentors, share your concerns and gain insights into the challenges to the commencement date of the programme or established at point of provision 2.4, 2.6 and 2.7 of the Standard PEI-Student Contract signed third party without prior written consent from the prospective applicant. between the host and Shatec Institutes. of the industry. If you are an international applicant who is not of service. based in Singapore, the interview may be conducted via video Notes: 7. Upon receipt of your application materials, a Shatec Refund of programme fee (where applicable) will also be conferencing. Medical Related Expenses: Estimated costs of pre-enrolment medical check-up, related representative will contact you to arrange for a suitable handled in accordance with Shatec Institutes refund policy as X-rays and a typhoid vaccination provided by a third party service provider and borne date and time for an interview. spelled out in Section 2.4 of the CPE Standard PEI-Student PROGRAMME INTAKE by the Student. Contract, as illustrated: FULFILLMENT OF STUDIES We have two programme intakes a year – April and October. Course Materials: Estimated cost of textbooks, manuals and/or other learning materials All Singaporean male hosts should be aware that Shatec Where the Student withdraws from the Course for any reason The number of intakes for each programme may differ. For full that the Student will require in the course of studies. curriculum consists of full-time studies on-campus (Institutional other than those set out in Clause 2.2, Shatec Institutes shall, details on programme commencement date and end date, Training). subject to Clause 3.5 of the CPE Standard PEI-Student Contract, view our programme intake calendar and / or programme Uniforms: Estimated cost of uniforms from a third party vendor. as soon as practisable after receiving the Student’s written notice As our curriculum is structured with predetermined lesson plans of withdrawal (and in any event no more than seven (7) working schedule on. Rental of Locker: Estimated cost of locker rental from a third party vendor. Actual cost and assessment periods, deferring any lessons/terms/semesters days after receiving such notice) refund to the Student the depends on duration of rental and size of locker selected. will cause disruption which will prevent you from completing your following sums (less any applicable bank administrative charges PROGRAMME FEE course of studies on time. properly paid/payable under Clause 3): Local Applicants - S$ 5,700 English Proficiency Exam: Registered only if the student does not fulfill the English requirements required by the PEI at point of applications. Prior to enrolment, we strongly advise that you alert all relevant % of (the aggregate amount Excluding the prevailing Goods and Services Tax (GST). If Student’s written notice of units or authorities (Eg.MINDEF, NS Units, etc.) with regards to your of the fees paid under withdrawal is received Student Pass Administrative Fee: Estimated cost of application of Student Pass from course obligations and requirements. Clause 1.11 and 1.12) the Immigration & Checkpoints Authority of Singapore (ICA). The fee is payable to ICA. On this note, Shatec institutes will provide any necessary [80%] (“Maximum Refund”) More than (60) days before the programme commencement date documentation to support your cause. 1Miscellaneous Fees refer to any non-compulsory and non-standard fees which the Before, but not more than (60) days before [20%] the programme commencement date student will pay only when necessary or applicable. Such fees are normally collected Due to our rigorous selection process, international applicants on an ad-hoc basis by the PEI when the need arises. are encouraged to apply for admission at least eight weeks After, but not more than (Not Applicable) days [0%] before the start of each programme intake. You will be notified after the programme commencement date by the Host Admissions division of the outcome of your application More than (not applicable) days after the within three to four weeks after the interview. [0%] programme commencement date, but not more than (not applicable) days after the programme commencement date More than (not applicable) days after the [0%] programme commencement date

Refunds are in Singapore Dollars and Shatec Institutes shall refund the fees paid to the Student or the payee as authorised by the Student.