hotels registered under singapore hotel association • Albert Court Village Hotel • Furama Riverfront • Mandarin Orchard • Sheraton Towers • Amara Sanctuary Resort Singapore Singapore Singapore CERTIFICATE IN HOSPITALITY ENGLISH Sentosa • Garden Hotel • Mandarin Oriental, • Singapore Marriott Hotel • Amara Singapore • Goodwood Park Hotel Singapore • Sloane Court Hotel • Ascott Raffles Place • Grand Copthorne, • Marina Mandarin • South-East Asia Hotel Singapore Waterfront Hotel Singapore • Studio M Hotel • Bayview Hotel Singapore Singapore • Naumi Hotel • Swissotel Merchant Court, • Beach Hotel • Grand Hyatt Singapore • New Majestic Hotel Singapore • Bencoolen Hotel • Grand Mercure Roxy Hotel • Nostalgia Hotel • Swissotel The Stamford, • Berjaya Hotel • Grand Park City Hall • Novotel Clarke Quay Singapore • Best Western Jayleen 1918 • Grand Park Orchard Singapore • The Elizabeth Hotel • Broadway Hotel • Hangout @ Mount Emily • Orchard Hotel • The Fullerton Bay Hotel Singapore • Capella Singapore • Hilton Singapore • Orchard Parade Hotel • The Fullerton Hotel • Carlton Hotel • Holiday Inn Atrium • Pan Pacific Orchard • The Gallery Hotel • Changi Village Hotel Singapore • Pan Pacific Singapore • The Quincy Hotel • Concorde Hotel • Holiday Inn Singapore, • Paramount Hotel • The Regent Singapore Singapore Orchard City Centre • Park Hotel Clarke Quay • The Ritz-Carlton, Millenia • Conrad Centennial • Hotel Grand Central • Parkroyal on Beach Road Singapore Singapore • Hotel Grand Pacific Singapore • The Scarlet Hotel • Copthorne King’s Hotel • Hotel Miramar (S) Ltd • Parkroyal on Kitchener • The Sentosa Resort & Spa Singapore • Hotel Re! @ Pearl’s Hill Road - A Beaufort Hotel • Copthorne Orchid Hotel • Hotel Royal • Peninsula.Excelsior Hotel • The St Regis Singapore Singapore • Hotel Royal @ Queens • Perak Hotel • Traders Hotel • Crowne Plaza Changi • Hotel Supreme • Quality Hotel Singapore • Treasure Resort Sentosa Airport • ibis Singapore on • Raffles Hotel • Value Hotel – Thomson • Fairmont Singapore Bencoolen • Rasa Sentosa Resort, • Wanderlust Hotel • Festive Hotel • InterContinental Singapore • Wangz Hotel • Fortuna Hotel Singapore • RELC International Hotel • York Hotel • Four Seasons Hotel • Landmark Village Hotel • Rendezvous Hotel • Fragrance Hotel – Ruby • Link Hotel • River View Hotel • Fragrance Hotel – Sapphire • Lion City Hotel • Robertson Quay Hotel • Furama City Centre • M Hotel Singapore • Royal Plaza on Scotts Singapore • Shangri-La Hotel CONTACT US DEVELOPING EFFECTIVE COMMUNICATION West Mall Telephone : (65) 6415 3515 / 504 / 512 / 555 Facsimile : (65) 6415 3530 Bukit Batok MRT Email : [email protected] ve 1 You have a real ambition to succeed. You want to study not Address : 21 Bukit Batok Street 22, Singapore 659589 just because you have the passion, but because you want Bukit Batok St 21 Office Hours Bukit Batok A an exciting career that builds a livelihood. Mondays – Thursdays : 8.30am – 6.00pm Fridays : 8.30am – 5.30pm Here at Shatec Institutes, we will provide you with a host of Bukit Batok Ave 6 Closed on Saturdays, Sundays and Public Holidays opportunities to grow your potential, enhance your Swimming Complex GPR Industrial Building capabilities and skills to excel in your choice career. You will be groomed to become a confident and professional individual with flair and a distinctive edge that will take you SHATEC INSTITUTES www.facebook.com/Shatecinstitutes further. We’ll make sure you stand out from the crowd. You 21 Bukit Batok St 22 www.twitter.com/myshatec will be outstanding. Information in this brochure may be subjected to change. For the latest information and updates, please visit www.shatec.sg. Shatec Institutes reserves the right to alter, amend or delete any programme, fee, admission requirement, mode of delivery or other arrangements without prior notice. The information in this brochure is correct at time of printing (February 2011). BRN: 198301550C our programme OVERVIEW This subject introduces hosts to the fundamentals of English in the areas of speaking, listening and writing. Hosts will be exposed to local knowledge of the city, food and culture as well. The aim is to allow them to apply such knowledge in assisting their guests. Concurrently, hosts are introduced to vocabulary and language that is particular to the hospitality industry. They will also learn about the broader functional aspect of English as a global language on the world stage. The emphasis is on guiding hosts through the learning journey of accustoming themselves in an all-English speaking environment and the local way of life. This subject offers an opportunity for hosts to practise listening skills, about us oral presentation skills, written skills and workplace skills. SHATEC INSTITUTES OUR ACADEMIC PARTNERS Creative and forward-looking, Shatec Institutes is about Our diploma graduates may choose to seek credits transfer for providing opportunities through a dynamic curriculum that degree programmes at renowned overseas institutions and combines practical skills, theoretical knowledge and personal universities. development. In fact, students are referred to as “hosts”, STRUCTURE BUSINESS ENGLISH Switzerland: testament to our philosophy that establishing qualities of an EVERYDAY ENGLISH • Public Speaking exceptional host is pivotal in building careers in the industry. • Swiss Hotel Management School • English Used in Daily Life • Résumé Writing • Hotel Institute Montreux • Identifying Nationalities • Text Types in Business Our contribution to Singapore’s tourism manpower • School of Hotel Management, Neuchâtel • English in the Age of Technology – Blogging development is recognised and accoladed by the industry and • Les Roches International School of Hotel Management • Describing Occupations country when we were conferred the ‘Most Outstanding • Glion Institute of Higher Education • Using Social Expressions • English in Various Countries Contribution to Tourism’ award by the Singapore Tourism Board. • Giving Information about Singapore • Art of Summarising We like to inspire this same sense of purpose in our hosts, and are The United States of America: • Ethnic Groups in Singapore • Writing a Memorandum proud to have produced more successful professionals in the • Johnson & Wales University • Common Singaporean Traits • English in Advertising industry than any other institution in the region. • University of Massachusetts Amherst ENGLISH FOR THE CULINARY ARTS ENGLISH FOR TOURISM FACULTY United Kingdom: • Describing Food Dishes • Impacts of Tourism • Oxford-Brookes University Shatec Institutes believes that a people-centred approach • Giving Explanations and Instructions • Attractions and Events shapes the industry's future. We nurture you through a faculty • Making Recommendations • Quality in Tourism Australia: of over 50 academic associates with strong global experiences • E-Travel in various industry sectors. They are dedicated to creating • Blue Mountains International Hotel Management School ENGLISH FOR THE HOTEL INDUSTRY high-quality learning with innovative teaching techniques and • International College of Hotel Management • Describing a Hotel’s Products and Services DURATION mentoring eager young minds passionately. New Zealand: • Giving Information about the Hotel This course is taught over 2 terms and can be completed in Conducting regular reviews, formal discussions and sharing • Lincoln University • Describing Occupations in Hotels and Restaurants 6 months (650 hours). sessions with leaders in the hospitality and tourism industry, we • Describing Occupations in the Service Industry are committed to keeping ourselves abreast of best industry • Making and Responding to Requests MODES OF ASSESSMENT practices and standards, and imparting our knowledge to you. ALUMNI • Reporting Incidents and Events • Group Project – Presentation and Report 25,000 aspiring individuals (and still counting) from over 20 • Making Apologies and Suggesting Alternatives • Individual Project – Presentation and Portfolio countries have graduated from our programmes to pursue their • Handling Complaints • Progress Test careers. Regular networking activities allow our alumni to catch • Offering Help and Suggestions • Examination up with old friends and seek career opportunities. • Handling Telephone Requests • Taking Reservations • 25,000 alumni from 20 countries • Receiving Guests • Networking activities • Career opportunities • Selling the Hotel’s Products and Services • Collecting Payment and Bidding Farewell admission application ENTRY REQUIREMENTS MISCELLANEOUS FEES1 APPLICATION PROCEDURE APPLICATION CHECKLIST Minimum entry requirements exist as a guide to the level of How do I apply? One set of application forms Purpose of Fee* Amount (S$)w/o GST When Payable To have a better understanding of our programmes and how education required to enrol into each programme. It is important Application Fees 120.00 or 200.00 During they can benefit you in establishing a rewarding career in the A photocopy of your identity card (front and back), and/or for our applicants to realise that our decision is based on your hospitality and tourism lifestyle industry, you may contact our a photocopy of your passport (Non-refundable) application overall suitability for the programme and not solely on meeting sales and marketing department for a programme consultation English Proficiency 50.00 Upon registration prior to submitting your application. Photocopied result slip(s) and/or academic transcript(s), the minimum entry requirements. for exam