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SHA Update SHA Update Is the Official Publication of the Singapore Hotel Association and Copies of SHA Update Are Not for Sale

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SHA Update SHA Update Is the Official Publication of the Singapore Hotel Association and Copies of SHA Update Are Not for Sale Jul 2012 – Sep 2012 MICA (P) 025/02/2012 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Celebrating 30 Years of Productivity in the Hotel Industry The FDAWU/NTUC/SHA Productivity Seminar reached a special milestone on 24 July 2012 as it marked 30 years of collaborative efforts to boost productivity in the hotel industry. Held at Furama RiverFront Singapore, the event saw a record number of 53 deserving employees being nominated by their respective organisations for the “Employee of the Year” Award. The winners were presented with a certificate of commendation and a trophy by the Guest-of-Honour, Mr Ong Ye Kung, Deputy Secretary-General, National Trades Union Congress. Heartiest congratulations to all our praiseworthy winners of the Employee of the Year Award 2012! The “Productivity Idea” Award (Group Category), presented for the third time saw Hotel Michael at Resorts World Sentosa, walked away with the title of champion team, a certificate and a cash prize of S$400! (From left to right: Mr Allen Law, Honorary Treasurer of SHA, Special Guest, Mr Heng Chee How, Deputy Secretary-General, NTUC, Mr Abdul Subhan, President of FDAWU, Guest-of-Honour, Mr Ong Ye Kung, Mdm Kay Kuok, President of SHA, Special Guest, Mr Lim Swee Say, Secretary-General, NTUC, Mrs Tan-Wee Wei Ling, SHA Board Member, Mr Tan Hock Soon, General Secretary of FDAWU, Mr Albert Teo, 1st Vice President of SHA, Ms Margaret Heng, Executive Director of SHA) In addition, two teams – Royal Plaza on Ms Toh Hwee Tin, Hospitality Cluster Scotts and Park Hotel Group, had their Co-Lead, shared with attendees on the productivity ideas being singled out for Cluster’s initiative on strengthening the Special Mention. Singaporean Core through Progressive Themed “30 Years of Productivity Wages. Improvement – Doing Well together with More than 180 representatives from Progressive Wages”, the session also the union and the hospitality industry saw the launch of the NTUC Hospitality attended the event. and Consumer Business Cluster. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Celebrating 30 Years of Productivity 1 • ST Jobs Career and 8 • HRH Princess Maha Chakri Sirindhon 11 • The Cruise 15 in the Hotel Industry Development Fair 2012 visits InterContinental Singapore Industry in a Nutshell • SHA Registry of Casual Workers 2 • Cellarmaster Wines • Re!Cent Enhancements at Hotel Re! • Your Say : Official Hotel Star Ratings 3 • Alumni Industry Talks – • Park Hotel Group Furthers Staff 12 • Singapore in Singapore? August 2012 Development Efforts with Newly- Cruise Industry: Make a Guess! • SHA Welcomes New Ordinary 4 • A New Guinness World Launched Career Service Centre Members Record! • Rendezvous Grand Hotel Singapore • Calendar of goes ‘Sweet’ on Formula One Conventions & • SHA Welcomes New General 5 • Peruvian Cuisine and Pisco 9 Managers Exhibitions (Oct Presentation at Recipes • Shangri-La Hotel, Singapore Breaks 13 – Dec 2012) • 31st SHA Inter-Hotel Athletic Meet 6 Ground with a New Dining Concept: 2012 • Continuing Education Waterfall Café & Training Programme • Kindness @ Work recognized at the Calendar 2012 • Chicken Rice for a Good Cause Annual SHA/SKM Service Gold • Park Hotel Group Wins First Hotel 14 • A Brand New SHA Website 7 • SPOTLIGHT 10 Management Deal Set to Grow • Marina Mandarin Singapore makes a Singapore Portfolio with New Addition Resounding Comeback! • Infocomm Technology Roadmap Reviews Nine Technology Themes that Impact Enterprises and Organisations 2 SHA NEWS Celebrating 30 Years of Productivity in the Hotel Industry The winners of the “Employee of the Year” Award 2012: Organisation Name Organisation Name 1 Albert Court Village Hotel Jamaluddin Bin Mohamed 28 Marina Mandarin Singapore Yan Hu, Sam 2 Amara Sanctuary Resort Stella Chua Kia Min 29 Hotel Miramar Norfazilah Binte Mohd Jais Sentosa 30 Moon Hotel @ 23 Dickson Suhardi Bin Suradee 3 Amara Singapore Yim Chee Wai, Jojo 31 Nestle Singapore Pte Ltd Kumar AL Muniyandi 4 Bayview Hotel Singapore Vijayan A/L Balain (Jurong Factory) 5 Raffles Hotel Singapore Dollah Bin Baboo 32 Novotel Singapore Clarke Quay Rahmat Bin Zubir 6 Capella Hotel Singapore Pudao Boonnao 33 Orchard Hotel Singapore Gan Sow Kiau Shirley 7 Carlton Hotel Singapore Muhammad Luqman Bin Hamdi 34 Orchard Parade Hotel Mohan A/L Veithelingam 8 Concorde Hotel Koh Geok Hwee 35 Pan Pacific Orchard Dharma Raj 9 Conrad Centennial Singapore Ooi Shar Mayn 36 Pan Pacific Singapore Chaw Mui Kee 10 Copthorne King's Hotel Lim Teck Huat 37 Park Hotel Clarke Quay Anand Kumar S/O Asokar 11 Crowne Plaza Changi Airport Bruce Aonghus James 38 Peninsula.Excelsior Hotel Lin Li Feng 12 The Elizabeth Hotel Ricky Joseph 39 Quality Hotel Marlow Marnie Marco Malaluan Ortilla 13 Fairmont Singapore Tan Bee Lee 40 Rendezvous Grand Hotel Azrin Bin Aksan 14 Furama City Centre Singapore Faridah Binti Md Noh Singapore 15 Furama RiverFront, Singapore Cai Mei Mei, Celine 41 The Regent Singapore Wen Shengshi, Sean 16 Goodwood Park Hotel Loke Fui Shan, Samantha 42 The Ritz-Carlton, Millenia Linda Kalim 17 Grand Copthorne Waterfront Zhang Jingsen Singapore Hotel Singapore 43 Riverview Hotel Zhou Junying 18 Grand Hyatt Singapore Ravichandran Subramaniam 44 Hotel Royal Christopher Rivero Rojas 19 Grand Mercure Roxy Hotel Jocelyn Chye Wan Lin 45 Hotel Royal @ Queens Sharon Manogaran 20 Holiday Inn Atrium Singapore Fang Muhua Rosie 46 Royal Plaza on Scotts Manimaran A/L Pachiappan 21 Holiday Inn Singapore Orchard Oh Hua Ye 47 Shangri-La Hotel, Singapore Thong Mee Chee, Nicki City Centre 48 Shangri-La's Rasa Sentosa Resort Ang Poh Sim Vera 22 Hotel Grand Pacific Lin Xiao 49 Sheraton Towers Singapore Hotel Chea Man Hock 23 ibis Singapore on Bencoolen Siti Nuraini Binte Bakri 50 The St. Regis Singapore Goh Lang Eng 24 Landmark Village Hotel Hew Choy Ping 51 Swissôtel Merchant Court Liu Zhi Guo 25 Link Hotels International Kenji Khing Kean Sin Singapore 26 Mandarin Orchard Singapore Yap Sin Cheong Jimmy 52 Swissôtel the Stamford Parthiban Perumal 27 Mandarin Oriental, Singapore Zheng Renfei 53 York Hotel Helen Ho Keng Wah SHA Registry of Casual Workers Comments from our jobseekers: Feedback form Feedback form Name: John Ghan Name: Joshua Rojvongpaisal Age: 61 years old Age: 21 years old Occupation: Casual Worker Occupation: ITE Student Comment: Registry of out about the SHA “While Comment: “I found fair 15 I was searching through a job for jobs through a Casual Workers CDC Job Fair, I came the monthly email across the Registry. months ago. I like After signing up I have worked for an account, I that SHA provides. to get job notifications started updates learning a lot from hotels so far and am the through for 3 hotels each Registry almost immediately. experiences at hotel At the from my different now that I regularly work been helpful and for, nobody works hotel. The SHA has alone. If I need help the support service in my work, I will the SMS alerts, and there are ask with always friendly hotel around to staff is even better.” guide me.” The banquet is very encouraging captain and he inspires work even me to harder. SHA has helpful and supportive. also been very SHA NEWS 3 Your Say : Official Hotel Star Ratings in Singapore? There are currently no official hotel star ratings in Singapore. Is there a need for Singapore to have one? Let us hear from what some of our hoteliers have to say. While I think Singapore Internationally, there residents do know the local are several ranking market and its hotels very systems that exist well and make their own in the hospitality buying decisions based on industry. Singapore many factors, not just a star Tourism Board has rating, an official star rating adopted the 4-tier however could help guests (Luxury, Upscale, Mid- coming from overseas, who Tier and Economy) are not familiar with the city to rating. However, make their choices and select there is no authority hotels accordingly. or official body — Mr Manfred Weber regulating the rating General Manager of each individual Shangri-la Hotel, Singapore hotel in Singapore. The benefit of having an official rating The current practice where hotels rate themselves to is primarily meant benchmark against their competitors for positioning and for the consumers. rates also allows independent players and boutique hotels This is to create an to join in the competition on a fair playing ground. With independent rating system that is just and credible the increasing influence of social media, the customer so that consumer can make informed decision on ultimately decides if a product meets their expectations. the hotel of their choice. Although it is critical to have this information made available to consumer, — Ms Esther Wai General Manager the advance of internet has rendered it unnecessary. Studio M Hotel The creation of travel sites like Tripadvisor and the Online Travel Agent guest reviews section has taken over the role of star rating. I feel that Singapore hotels should have a star rating so Reviews of any hotel in Singapore is now readily that the consumers are clear available on the internet. Consumer do not just about what they have booked choose a hotel using the star rating, but also based and paid for.
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