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EXSA 2012 (Hospitality Sector) Dedicated to Our Very Best Service Ambassadors!

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EXSA 2012 (Hospitality Sector) Dedicated to Our Very Best Service Ambassadors! Oct 2012 – Dec 2012 MICA (P) 025/02/2012 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook Yean Published by : Singapore Hotel Association SHA UPDATE Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher. EXSA 2012 (Hospitality Sector) Dedicated to our Very Best Service Ambassadors! On the afternoon of 16 November 2012, from Resorts World Sentosa for the Hotel my employer, RWS and the guests meant a 492 star award winners, gathered at Rock Category and Ms Marlina Binte Mohamad lot to me. It will motivate me to strive even Auditorium to celebrate the recognition of Anuar from Treetops Executive Residences harder and I hope to be able to clinch the their excellent service delivery. for the Non-Hotel Category. second and third Outstanding Star Award in the years to come. I have many people Amongst the star award winners, 38 of them Aged 45, equipped with more than 25 years to thank, supervisors like Simon Loh, Ravi were nominated for the SHA Outstanding of hospitality experience, Mr Kok has this to Muthiah, Laura Chew have all made this Star Award. Beaming with joy, the award say: possible.’ recipients were each presented with a trophy and certificate by Guest-of-Honour, ‘I am truly honoured to have won this award Winning the SHA Outstanding Star Award Dr Amy Khor, Minister of State for Health after so many years and having been chosen for the Non-Hotel Category was indeed a and Manpower. amongst the other 37 nominees took me by great privilege for Marlina of Treetops: surprise and is definitely the best gift one For 2012, we are proud to announce the can receive. This is an award that did not “I am honored to receive this prestigious following winners of the SHA Outstanding come easy; it is a true testament of my hard award as it marks a significant milestone Star Award winners – Mr Kok Chee Wai work these years. Being recognized by both of my achievements in the service industry SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT • EXSA 2012 (Hospitality Sector) - Dedicated to 1-2 • Shatec attains CET Status 8 • 2012 World Luxury Hotel Awards 12 our Very Best Service Ambassadors! • MoU between Shatec Institutes • Royal Plaza on Scotts Awarded Best • General Manager’s Networking Session 2012 2 and JEI College Concierge 2012 • Hotel Safety and Security, Our Priority 3 • Visit from Rwandan High • Singapore’s First CHI - The Spa at Shangri- Commissioner to Singapore la opens at Shangri-la Hotel, Singapore • Human Resource Workshop for Hotel 4 Practitioners • DePaul University • A Double Win for Meritus Hotels & Resorts 13 at the ASEAN Business Awards 2012 • Grand Hyatt Singapore emerged victorious at • Shatec’s Graduation 2012 held 9 the 31st SHA Inter-Bowling Tournament 2012! @ NUS UCC • Amara’s Productivity Drive and Initiative • Immersing in Everything Korea in tackling Labor Shortage with A’MOST • SHA/CPIB Workshop 5 Programme • Your Say : Top three wishes for the Hotel Industry • Lapostolle Wine Training • Reduce Smoking Prevalence Campaign 14 in Singapore for 2013 • SPOTLIGHT 10 at Rendezvous Grand Hotel Singapore • SHA Welcomes New Ordinary Members 6 • Continuing Education & 11 • National Safety & Security Watch Group • SHA Welcomes New General Managers 7 Training Programme Award Ceremony 2012 Calendar 2013 • Smile, and the World Smiles with You 15 2 SHA NEWS EXSA 2012 (Hospitality Sector) Dedicated to our Very Best Service Ambassadors! throughout these years. I am truly blessed to be surrounded by a supportive team of InterContinental Singapore Selvanathan A/L Katarain colleagues and manager at Treetops. As the service industry booms in Singapore, I am Link Hotels International Pte Ltd Xiong MengYun blessed to be the one selected amongst all the nominees to receive this prestigious Mandarin Orchard Singapore Yew Tye Mei Daisy EXSA award. With this recognition, it would definitely spur my team and I to do better Mandarin Oriental, Singapore Li Lin Zhi (Marcel) as we aim to delight our guests at Treetops in all aspects. I sincerely wish that we will continue to deliver excellent service and may Treetops prosper further. Thank you.” Marina Mandarin Singapore Mohamed Elfie Bin Mohd Abali Orchard Hotel Singapore Jiang Yong Zhe The Pan Pacific Hotel Singapore Charles Chow Suen Foong The Outstanding Star Nominees for 2012: Park Hotel Clarke Quay Bala Murugan A/L Shanmugam Amara Sanctuary Resort Mc Luther Moral Aragon Peninsula.Excelsior Hotel Florry Vie De Gorio Sabino, Ivy Sentosa Regency House Edward S/O George Changi Village Hotel Zou Xiang Lian Resorts World at Sentosa Pte Ltd Kok Chee Wai Chinese Swimming Club Eng Hui Kheng Samantha Riverview Hotel Singapore Sathiaseelan A/L M Concorde Hotel Singapore Pearl Thandar Shwe Shanmugam Crowne Plaza Changi Airport Rumadan Pineda Umali The Ritz-Carlton, Millenia Luna Bajracharya Singapore Fraser Place Robertson Walk, Ong Ah Huay Mr Kok Chee Wai, Assistant Singapore SATS Ltd. Mohamed Fairoz Bin Hamid Manager, F&B, receiving the SHA Outstanding Star Award Fraser Suites River Valley, Quek Lay Khim Shangri-La Hotel, Singapore Tan Mui Kheng Jessie Singapore Shangri-La's Rasa Sentosa Wang Lirong Fairmont Singapore & Swissôtel Qiu Xue Xiang Winnie Resort, Singapore The Stamford Singapore Cruise Centre Pte Ltd Abu Bakar Bin Abdullah Furama City Centre, Singapore Chia Yeou Fatt Patrick Singapore Marriott Hotel Ng Zhen Chyang Ronny Goodwood Park Hotel Ltd Chee Mei Yoong Singapore Recreation Club Danial Aloyisous Pereira Grand Park Orchard Hashim Bin Mohamed Suntec Singapore International Buen Byron Duller Formeloza Hangout @ Mount Emily Farah Serra Cunanan Convention & Exhibition Centre Holiday Inn Singapore Atrium Ng Kok Yin Edmund Swissôtel Merchant Court, Sadiah Bte Salleh Singapore Holiday Inn Singapore Orchard N Vasanthi D/O Nagarasi @ N City Centre Traders Hotel, Singapore Kathleen Grace Barte Bustillo Ms Marlina Binte Mohamad Anuar, Assistant Manager (Guest Services), Hotel Royal Limited Tesoro Mary Grace Yarso Treetops Executive Residences Marlina Binte Mohamad Anuar receiving the SHA Outstanding Star Award. General Manager’s Networking Session 2012 The 2nd General Manager’s Networking • Hotels are encouraged to review Session took place on 23 October 2012 at their employee handbook. Hilton Singapore. The session began with • To improve communication an industry update by Ms Margaret Heng, between management and staff. Executive Director of SHA. • Wait patiently for opportunities This was followed by a presentation by Mr to come. Robert McIntosh, Executive Director of CBRE on “How Operators can help owners and • Hotel Occupancy is expected to themselves.” The session ended with a sharing increase. on cruise consumer insights by the STB. • Incorporate the element of wood into their premise as wood will The last General Manager’s Networking bring about favourable energy. Session for the year was held on 12 December 2012 at Grand Park Orchard. The first • Wood also represents the presentation was by Master Goh Guan Leong direction “East”. Consider of Way on Net Pte Ltd. His words of advice incorporating oriental style into for 2013: hotel decor. • Introduce green in design or Year of the Water Snake decor. The year of the water snake is a year of conflict Micro Environment and struggles. This signifies an unpredictable • Zodiac with above Average The second presentation was by Ms Toh Sork year and one can expect big changes ahead. Luck: Rat, Tiger, Dog, Horse and Lee, Assistant Director, Hospitality Business Monkey Businesses may wish to take note of the of STB, who gave the GMs an update of the following: • Zodiac with Average Luck: industry. Rabbit, Dragon and Snake • Possible conflicts and confrontation The event ended in a light-hearted fashion with between management and employees. • Zodiac with a challenging year a cocktail session at Bar Canary with the Chief ahead: Ox and Goat Executive of STB, Mr Lionel Yeo and his team. • Advice: Be cool, observant and patient. SHA NEWS 3 Hotel Safety and Security, Our Priority 71 ebullient hotel security award winners were lauded on 22 October 2012, for their efforts in upkeeping a safe and secure environment for guests and visitors. 60 hotels were awarded the Hotel Security Excellence Award, while another 11 hotels were presented with the Hotel Security Award. The annual security event, organised by the Singapore Hotel Association and supported by the Singapore Police Force and the National Crime Prevention Council, was graced by Guest-of-Honour, Mr Masagos Zulkifli, Senior Minister of State for Foreign Affairs and Home Affairs. In addition, a total of 208 individual employees were commended for their honest, brave and vigilant acts. Their exemplary acts were recorded in a booklet that was distributed to all attendees of the event. This year, in keeping the SHA Hotel Security Manual relevant and aligned to the Singapore Standard SS545, it was revised to include updates on the For the second half of the security event – security conference, the SHA invited criminal procedure code and relevant legislations. A 4 speakers to share on topics that were related to the theme “Hotel Safety and copy in the form of a CD-ROM was distributed to all Security, our Priority”: hotel members. “Overall Crime Situation (January to August 2012)” by the Singapore Police Force” by INSP Mohd Ilkhan, 3 Operations Officer, Community Involvement Division, Operations Department, SPF “Security Threats to the Hospitality Sector” by Professor Rohan Gunaratna, Head, International Centre for Political Violence and Terrorism Research, S.
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