Hospitality Asia VOLUME 19 • ISSUE 4 OCTOBER-DECEMBER 2013 PP 8897/05/2013(032307) • MCI (P) 039/05/2013

hospitality asia VOLUME 19 • ISSUE 4 OCTOBER-DECEMBER 2013 PP 8897/05/2013(032307) • MCI (P) 039/05/2013

hospitality asia ~ October-Devember 2013 Issue Page I C M Y K Page II Page 1 publisher’s note

It’s hard to image that the region’s leading hospitality publication Hospitality Asia will be 20 years ‘young’ in 2014. What started as a voice for everyone in the hospitality trade in Malaysia has blossomed into the most respected industry publication and we owe this success to all of you for your unfailing support over the two decades. While 2013 still holds many challenges and opportunities, the team at Hospitality Asia is pleased to announce that many activities are planned for 2014 including a new-look magazine to mark it’s 20th Anniversary.

he year will commence with an Awards Presentation Ceremony and Gala Dinner for the Hospitality Asia Platinum Awards (HAPA) 2013- 2015, Malaysia Series on 9 January 2014 at the One World Hotel in Petaling Jaya. Industry experts, the media and corporate leaders have been busy over the past six months visiting, experiencing and evaluating the hundreds of entries. The data is being tabulated and the winners identified for presentation at the Gala Dinner. As plans are underway for a truly memorable Malaysian awards ceremony, the team is recovering from the highly successful inaugural HAPA Indonesia 2012-2014 Series. The presentation ceremony was staged at Serenity Beach, Grand Nikko Bali, Indonesia on 16 August 2013. While challenging, the awards series and ceremony was very successful and well received by everyone in the industry. It was a delight to be able to assist the Widhya Asih 1 Denpasar Orphanage in their efforts to educate disadvantaged children better prepare themselves for the future. Change Brings Opportunity

Several trade exhibitions were recently staged throughout the region to prove once again the vibrancy of the hospitality trade. Food & Hotel Malaysia 2013 (FHM) saw 1,400 exhibitors from over 50 countries in attendance from 17 – 20 September at the Kuala Lumpur Convention Centre. The region’s largest culinary competition, Culinaire Malaysia 2013 was also conducted during FHM 2013 and showed once again the keen rivalry there is between kitchen crews in the country. Hospitality Asia will be ever present to lend a voice to the evolving industry at every possible avenue. Enjoy reading the magazine and thanks for being part of the wonderful journey of Hospitality Asia. Should you have anything to share, feel free to drop me a note at [email protected]

Jennifer Ong Founder / Publisher

Page 2 AN EXCLUSIVE SELECTION AT YOUR FINGERTIPS Re-introducing the New SAFICO - an array of premium equipment that is true to its value.

Built upon Sia Huat’s sourcing expertise, SAFICO is a prized collection of exclusively handpicked quality products at accessible pricing.

SAFICO PRO carries an expanding array of value-for-money kitchen tools essential to both professionals and home cooks; while SAFICO 18/10 offers ﬂatware, hollowware, serviceware and cookware constructed with durable 18/10 stainless steel. Whether you require extensive tools for your trade or wares for partying in style, SAFICO has it all!

CORPORATE OFFICE RETAIL OFFICE No 20 Pandan Road, No. 7, 9 & 11 Temple Street, Singapore 609272 Singapore 058559 T 65 6268 3922 T 65 6223 1732 F 65 6266 2796 F 65 6223 4630 [email protected] [email protected]

HANDPICKED QUALITY Distributed by Sia Huat Pte Ltd

Page 3 Founder / Publisher Director, Finance & HR Offices Jennifer Ong Rachel Law World Asia Publishing [M] Sdn Bhd [564376-H] [email protected] [email protected] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Selangor Darul Ehsan, Malaysia PA to Founder / Publisher Creative Director Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 Janice Entaba Pat Seow E-mail: [email protected] [email protected] [email protected] WAP Singapore Assistant Manager, Publishing & Events 10 Anson Road, #10-06 International Plaza Consulting Editor Singapore 079903 Sharine Gurriah Shakila Rajendra Tel : +65 9067 4090 [email protected] [email protected]

websites Senior Executive, Publishing & Events Contributors Norayu Binti Ishak www.HospitalityAsiaOnline.asia David Bowden [email protected] www.Hapa.asia Chung Jia Min Assistant Manager, Publishing & Projects Indhuja Ravindran www.facebook.com/HAPAAwards [email protected]

Printing Senior Executive, Projects & Events Percetakan Lai Sdn Bhd Jocelyn Jelo 1 Persiaran 2/118C [email protected] Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia Tel : +60 3 9173 1111

memberships and endorsements

Chefs Association of Malaysia Malaysian Food & Beverage Society of Professional Chefs Singapore Chefs Association The Society of The Golden Les Clefs d’Or Thailand Chef’s Association Association of Culinary Bali Culinary Professionals Macau Culinary Association Executives Association (Singapore) Keys Singapore Indonesia (WACS) Professionals Jakarta Indonesia

Restaurant Association of Cambodia Restaurants Food & Beverage Managers Singapore Food Baking Industry Training Singapore Pastry International Bartenders Association of Bartenders & Sommelier Association of Jakarta International Hotels Singapore Association Association Manufacturers Centre (Singapore) Alliance Association Sommeliers Singapore Malaysia (SOMLAY) Association Indonesia of Singapore Association (IBA)

Association of Hotel Public Relations Malaysian Association of Club Managers Association Indonesia Club Managers Asian Golf Course Owners Bali Spa & Wellness Kuala Lumpur Tourist Hospitality Purchasing Malaysian Association of Rooms Division Executives Association of Thailand Housekeepers (Singapore) Association Federation Association Association Association (Singapore) Hotels (Penang Chapter)

Berjaya University College of Singapore Association of Food Equipment, Stamford College Association of Singapore Housekeepers Hospitality Manufacturers & Suppliers

Page 4 Stay First The maximum expression in minimalistic electronic lock.

The First Invisible Lock | Essence by VingCard revolu- Energy Management | Orion by VingCard tionizes the electronic lock industry by housing all lock Elsafe is an intelligent and innovative energy components, including the reader, inside the door and management solution that allows operations to therefore, reaching the maximum minimalistic expression, the manage guestroom temperatures remotely from true Essence of an electronic lock. a single, central location, and to automatically control temperature settings as guests travel in and out of guestrooms. Essence by VingCard takes the definitive step in minimal hardware on the door and truly blends with any design requirements, enhancing the style of your hotel and taking the user-interface experience to a new level.

You can not see it, but you will experience the true essence of a secure and reliable electronic lock.

13,56MHz technology compatible with: | ISO 14.443 A (MIFARE) | ISO 14.443 B | ISO 15.693 | Near Field Communication (NFC)

Page 5 on the cover There is definitely one stand out location when it comes to listing Kuala Lumpur’s finest 5-star accommodations for those who want a place not just to unwind during a hectic business trip but also for those who want a central location that offers great views, convenient access and all the excitement the city centre has to offer. The Pacific Regency Hotel Suites has been an establishment with many accolades under its belt and integrates traditional Malaysian nuances with modern conveniences.

travel, golf & spa Travel Choice Work, play, heritage and hubs – find accommodations to suit your every need as you travel around the Asia Pacific region. Destination Luxury, quiet elegance, simplicity and comfort or exotic settings – discover the best of Asia.

food & entertainment Top Hats Being behind the kitchen is difficult enough but when your role encompasses not just chef but owner of successful restaurants, the responsibility is doubled. Fortunately, for these two all-rounders playing the owner-chef comes with an ease that has put their establishments at the top of the game. Chef’s Choice In this feature we ask executive chefs to highlight the cookware and kitchen appliances that help them achieve their best results as well as gain insight into what they look for when it comes to choosing the brands and suppliers they use.

Page 6 Opinion In this issue of HA, we speak to the personalities behind GAB, Ties van Rappard and Keith Nair about their initiative GAB Professional Solutions (GABPS) on upholding their commitment to preserving top-quality standards in the brewery industry.

hospitality Feature Build, And They Will Come – Part Three of our Build & Fit spread Coffee Chat GHM (General Hotel Management Ltd.) is set to launch three luxury hotels in Taiwan and Akira Moreno, VP of Development and Pre-Opening Services at GHM Ltd. updates us what it takes to undertake such a lofty project and how it will be the destination to look out for in Taiwan. Paolo Campino, the General Manager of the new business hotel to arise in the KL Sentral area, Aloft updates HA on the property’s developments and its future plans to be the brand travellers should be able to recognize instantly when they hit Kuala Lumpur. Impressions Leong WyJoon, Berjaya Hotels and Resorts Executive Director and Martin Jones, the Vice President for Food & Beverage, Asia Pacific for Starwood Hotels and Resorts Worldwide Inc. share their professional insights with HA. Driving Force The hospitality industry is shaped by movers and shakers that all had their beginnings in one way or another in an educational institution. In this feature of HA we salute the heads of those educational institutions that provide the guidance and support that fuel the crafting of a whole new generation of hospitality movers and shakers and garner their insights into the importance of an education in hospitality. HAPA Indonesia Winners galore - supplement review of the HAPA Indonesia 2012-2014 Series HAPA Malaysia Supplement preview of the coveted HAPA Malaysia 2013-2015 Series

HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management in hospitality and hospitality-related establishments, institutions and associations. COPYRIGHT © world asia PUBLISHING (m) sdn bhd

Page 7 Hospitality Asia is distributed to industry professionals and is also available for browsing at various reading lounges of the following establishments:-

HOTELS & RESORTS (MALAYSIA) Grand Paragon Hotel Johor Bahru Prince Hotel & Residence Kuala Lumpur The Taaras Beach & Spa Resort, Ambassador Row Serviced Suites Grand Riverview Hotel Kelantan Pulai Springs Resort, Johor Redang Island, Terengganu Ancasa Hotel & Spa Kuala Lumpur Grand Seasons Hotel Kuala Lumpur Pulau Redang, Terengganu The Villas @ Sunway Resort Hotel Armada Hotel Petaling Jaya GTower Hotel Kuala Lumpur Pullman Kuching The Westin Kuala Lumpur Ascott Kuala Lumpur Hard Rock Hotel Penang Pullman Putrajaya Lakeside The Westin Langkawi Resort & Spa, Kedah Avillion Port Dickson, Negeri Sembilan Hatten Hotel Melaka Pullman Sandakan The Zenith Hotel, Kuantan Awana Kijal Golf, Beach & Spa Resort, Heritage Hotel Ipoh, Perak Putra World Trade Centre Kuala Lumpur Thistle Johor Bahru Terengganu Highlands Hotel (PWTC) Thistle Port Dickson, Negeri Sembilan Awana Porto Malai Langkawi, Kedah Hilton Kuala Lumpur Putrajaya International Convention Centre Tiara Beach Resort, Port Dickson, Batik Boutique Hotel, Kuching Hilton Kuching, Sarawak (PICC) Negeri Sembilan Bayview Hotel Georgetown Penang Hilton Petaling Jaya, Selangor Putrajaya Marriott Hotel Tiara Labuan Hotel Bayview Hotel Melaka Holiday Inn Glenmarie Kuala Lumpur Putrajaya Shangri-La Traders Hotel Kuala Lumpur Berjaya Langkawi Resort, Langkawi Island, Holiday Inn Melaka Rebak Island Resort, Langkawi Traders Hotel Penang Kedah Holiday Inn Resort, Penang Redang Island Resort, Redang Island, Trades Hotel, Puteri Harbour, Johor Berjaya Redang Beach Resort, Redang Island, Holiday Villa Subang, Selangor Terengganu Yeng Keng Hotel, Penang Terengganu Hotel Equatorial Bangi-Putrajaya Renaissance Hotel Kuala Lumpur Zon All Suites Residences On The Park, Berjaya Times Square Hotel, Kuala Lumpur Hotel Equatorial Kuala Lumpur Renaissance Johor Bahru Hotel Kuala Lumpur Berjaya Tioman Resort, Tioman Island, Pahang Hotel Excelsior Ipoh Renaissance Melaka Berjaya Waterfront Hotel, Johor Bahru, Johor Hotel Istana Kuala Lumpur Resorts World Kijal HOTELS & RESORTS (SINGAPORE) Best Western Premier Dua Sentral Hotel Maya Kuala Lumpur Ritz Garden Hotel Ipoh Albert Court Hotel Singapore Bliss Boutique Hotel Hotel Novotel Kota Kinabalu 1Borneo Riverside Majestic Hotel, Kuching Amara Hotel Singapore Bon Ton Resort Langkawi, Kedah Hotel Novotel Kuala Lumpur City Centre Ri-Yaz Heritage Marina Resort & Spa, Amara Sanctuary Resort Sentosa Singapore Boulevard Hotel Kuala Lumpur Hotel Penaga, Penang Terengganu Bay Hotel, Singapore Cameron Highlands Resort, Pahang Hyatt Regency Kinabalu, Sabah Royale Bintang Damansara, Selangor Berjaya Hotel Singapore Campbell House, Penang Hyatt Regency Kuantan Resort Seri Chenang Resort & Spa Langkawi, Kedah Capella Singapore Carcosa Seri Negara Kuala Lumpur Imperial Hotel, Miri Seri Pacific Hotel Kuala Lumpur Carlton Hotel Casa Del Rio Melaka Impiana Cherating Resort, Pahang Shangri-La Hotel Kuala Lumpur Changi Village Hotel Cherengin Hill Convention & Spa Resort Impiana Hotel, Ipoh Shangri-La’s Golden Sands Resort, Penang Concorde Hotel Singapore Cititel Hotel Penang Impiana KLCC Hotel & Spa Kuala Lumpur Shangri-La’s Rasa Ria Resort, Kota Kinabalu, Conrad Centennial Singapore Cititel Mid Valley Kuala Lumpur InterContinental Kuala Lumpur Sabah Crockfords TowerEquarius Hotel City Bayview, The Langkawi, Kedah Japamala Resort, Tioman Shangri-La’s Rasa Sayang Resort & Spa, Equarius Hotel Club Med Cherating, Pahang Jerejak Rainforest Resort Penang Fairmont Singapore Colmar Tropicale, Berjaya Hills JW Marriott Hotel Kuala Lumpur Shangri-La’s Tanjung Aru Resort Festive Hotel – Resorts World at Sentosa Concorde Hotel Kuala Lumpur Klana Resort Seremban Kota Kinabalu, Sabah Four Seasons Hotel Concorde Hotel Shah Alam, Selangor KSL Resort Johor Bahru Sheraton Imperial Kuala Lumpur Furama Riverfront Singapore Coronade Hotel, The Kuala Lumpur Kuala Lumpur Convention Centre (KLCC) Sime Darby Convention Centre Gallery Hotel Corus Hotel Kuala Lumpur Le Meridien Kuala Lumpur Somerset Ampang Kuala Lumpur Goodwood Park Hotel Crowne Plaza Mutiara Kuala Lumpur Lone Pine Hotel, Penang Somerset Seri Bukit Ceylon Kuala Lumpur Grand Copthorne Waterfront Hotel Singapore Cyberview Resort & Spa, Selangor Mandarin Oriental Hotel Kuala Lumpur Sri Costa Hotel Melaka Grand Hyatt Singapore Damai Puri Resort & Spa Maxims, Genting Highlands, Pahang Sunway Hotel Seberang Jaya, Penang Grand Mercure Roxy Hotel De Palma Ampang, Selangor Maytower Hotel & Serviced Residences Kuala Sunway Putra Hotel Kuala Lumpur Grand Park City Hall Dorsett Regency Kuala Lumpur Lumpur Sunway Resort Hotels & Spa, Selangor Grand Park Orchard Doubletree by Hilton Kuala Lumpur Melia Hotel Kuala Lumpur Sutera Harbour Resort Kota Kinabalu, Sabah Hard Rock Hotel Singapore Eastern & Oriental Hotel Penang Meritus Pelangi Beach Resort Langkawi, Swiss-Garden Golf Resort & Spa Hilton Singapore Eastin Hotel Penang Kedah Damai Laut Holiday Inn Atrium Singapore Eastin Hotel Petaling Jaya, Selangor Meritz Hotel, Miri Swiss-Garden Hotel Kuala Lumpur Holiday Inn Singapore Orchard City Centre Equatorial Cameron Highlands, Pahang Micasa All Suite Hotel Symphony Suites, Ipoh Hotel 1929, Singapore Equatorial Hotel Melaka Mid Valley Exhibition Center, Tanjong Jara Resort, Terengganu Hotel Grand Pacific Equatorial Hotel Penang Kuala Lumpur (MVEC) The Andaman, A Luxury Collection Resort, Hotel Michael Evergreen Laurel Hotel Penang MINES Wellness Hotel Langkawi, Kedah Hotel Re! @ Pearl’s Hill Everly Resort Hotel Malacca Miri Marriott Resort & Spa, Sarawak The Banjaran Hotsprings Retreat InterContinental Singapore First World Hotel Nexus Resort Karambunai, Sabah The Chateau Spa & Organic Wellness Resort Klapsons, The Boutique Hotel Four Points by Sheraton Langkawi Resort One Hotel Santubong The Club at The Saujana Landmark Village Hotel Singapore Four Points by Sheraton Sandakan, Sabah One World Hotel Petaling Jaya, Selangor The Danna Langkawi, Kedah Link Hotel Singapore Four Points by Sheraton, Kuching Pacific Regency Hotel Suites Kuala Lumpur The Datai Langkawi, Kedah M Hotel Singapore Four Seasons Resort Langkawi, Kedah Palace of the Golden Horses, Selangor The Gardens Hotel & Residences, Mandarin Orchard Singapore Fraser Place Kuala Lumpur Palm Garden Hotel, Selangor Kuala Lumpur Mandarin Oriental Singapore Furama Bukit Bintang Pan Pacific Kuala Lumpur International The Magellan Sutera Resort Kota Kinabalu, Marina Bay Sands Singapore G Hotel Penang Airport Hotel Sabah Marina Mandarin Singapore Genting Grand Pangkor Laut Resort, Perak The Majestic Hotel Kuala Lumpur Moon Hotel Singapore Georgetown City Hotel, Penang PARKROYAL Kuala Lumpur The Majestic Malacca Naumi Golden Palm Tree Sepang PARKROYAL Penang The Pacific Sutera Resort Kota Kinabalu, New Majestic Hotel Grand Bluewave Hotel Shah Alam, Selangor PARKROYAL Serviced Suites Kuala Lumpur Sabah Novotel Clarke Quay Singapore Grand Borneo Hotel, Kota Kinabalu Pearl International Hotel Kuala Lumpur The Ritz-Carlton Kuala Lumpur Oasia Hotel Singapore Grand Dorsett Labuan Hotel Philea Resort & Spa Melaka The Royale Bintang Damansara One015 Marina Club Grand Dorsett Subang Piccolo Hotel Kuala Lumpur The Royale Bintang Kuala Lumpur Orchard Hotel Singapore Grand Hyatt Kuala Lumpur Piccolo Hotel, Kuala Lumpur The Royale Bintang Resort and Spa, Orchard Parade Hotel Singapore Grand Lexis, Port Dickson PNB Darby Park Executive Suites Negeri Sembilan Orchard Parksuites Grand Margherita Hotel, Kuching Kuala Lumpur The Royale Chulan Kuala Lumpur Pan Pacific Orchard Grand Millennium Kuala Lumpur Premiere Hotel Klang The Saujana Hotel Kuala Lumpur Pan Pacific Singapore

8 distribution list distribution list

Paramount Hotel Singapore Spa Indrani, Starhill, Kuala Lumpur Chili Padi Restaurant That Little Wine Bar, Penang PARKROYAL on Beach Road Spa Manja, Century Garden Chin’s Stylish Chinese Cuisine, Penang The Beer Factory (Setiawalk) PARKROYAL on Kitchener Road Spa Village, Pangkor Laut Resort, Perak China House, Penang The Beer Factory (Sunway Giza) PARKROYAL Serviced Suites Singapore Spa Village, Tanjong Jara Resort, Terengganu Crystal Jade Restaurant @ The Gardens The Bierhaus (Taman Johor Jaya) Peninsula Excelsior Hotel, Singapore St Gregory Spa – PARKROYAL Penang Resort Dragon-I Restaurant Kuala Lumpur The Bierhaus (Taman Sentosa) Quality Hotel Marlow, Singapore Tatami Spa - Berjaya Hills, Pahang Ecoba Bar & Restaurant Petaling Jaya The Geographer Adventure Restaurant and Quincy Hotel, Singapore Teratai Spa @ Meritus Pelangi Beach Resort El Meson Spanish Restaurant Bar, Puchong Raffles Hotel Singapore & Spa, Langkawi Kuala Lumpur The Ming Room Restaurant Kuala Lumpur Rasa Sentosa Resort, Singapore Teratak Spa, Penang Enak Kuala Lumpur The Olive Tree by the Olive Tree Group Regency House Thalia Spa @ Eastin Hotel Petaling Jaya, Estilo The Pool Rendezvous Hotel Selangor Sushi Hinata The Ship Kuala Lumpur Royal Plaza on Scotts The Andaman Spa – Andaman Datai Bay, Thirty8 Top Hat Restaurant Shangri-La Hotel, Singapore Langkawi, Kedah Renoma Cafe Gallery Vanity Mansion Kuala Lumpur Shangri-La’s Rasa Sentosa Resort The Asia Spa Prego Vansh Kuala Lumpur Sheraton Towers Singapore The Frangipani Spa - The Frangipani Langkawi Amadeus Bistro & Wine Bar Vintry Cellars, Petaling Jaya Siloso Beach Resort, Sentosa, Singapore Resort & Spa Eu Yan Sang’s Zun Kitchenette Xenri Japanese Restaurant @ Wisma Elken Singapore Marriott Hotel The Sompoton Spa @ Hotel Istana Kuala Front Page by Treekneetee Sdn Bhd YUZU Japanese Restaurant @ The Gardens Swissotel Merchant Court Hotel Lumpur FUKUYA Authentic Japanese Cuisine Swissotel The Stamford, Singapore The Sompoton Spa @ Premiere Hotel Geographic Adventure Restaurant Bar Club RESTAURANTS (SINGAPORE) The Elizabeth Hotel The Sompoton Spa @ Prince Hotel & (Menjalara) 1-Altitude The Fullerton Hotel Residence Kuala Lumpur Ibunda, Malay Fine Dining, Kuala Lumpur Au Jardin The Regent Singapore The Sompoton Spa at Intercontinental Kuala il Lido Italian Dining + Lounge Bar, Au Petit Salut The Ritz-Carlton, Millenia Singapore Lumpur Imperial China by Tai Thong Boathouse Restaurant The Scarlet Hotel The Sompoton Spa at Novotel Kuala Lumpur Imperial City by Tai Thong Caffe B The St. Regis Singapore City Centre Imperial Garden by Tai Thong Cas Born Ventro Traders Hotel Singapore The Spa – Mandarin Oriental Indonesian Corner Fast Food, Johor Chinois Wanderlust Hotel Kuala Lumpur Indulgence Restaurant & Living, Ipoh, Perak Choupinette Wangz Hotel Kame Sushi Club Chinois York Hotel Singapore SPAS (SINGAPORE) Kechara Oasis New Age Vegetarian Cuisine, Coriander Leaf Amrita Spa at Swissotel The Stamford Petaling Jaya Crystal Jade Golden Palace (Paragon) SPAS (MALAYSIA) Aramsa Spa, Singapore Kuala Lumpur Friends at Jelita Andana Spa Kuala Lumpur Aviva Spa at Aranda Country Club KURA, Petaling Jaya Garibaldi Angsana Spa Kuala Lumpur Ayuthaya – The Royal Thai Spa @ Gallery La Risata Kuala Lumpur Garuda Padang Be Urban Wellness Hotel Singapore Marini’s on 57 Halai Restaurant Bella Luna Sdn Bhd Banyan Tree Spa MOVIDA - C180, Cheras Selatan Helipad @ Clarke Quay Biossentials Puri Spa Earth Sanctuary Day Spa MOVIDA – Changkat Bukit Bintang Il Lido, Sentosa Golf Club Borneo Spa – Nexus Resort Karambunai Essence Vale Aroma Spa MOVIDA - Hatten Square, Melaka Indochine Restaurant Club Street Sabah Estheva Spa MOVIDA - IOI Boulevard, Puchong Indochine Waterfront Chi, The Spa Helio Asia Spa MOVIDA - Scott Garden, Jalan Klang Lama Ivory Danai Spa @ Tanjung Bunga Penang Lagunita Spa MOVIDA - Sunway Giza, Petaling Jaya Jaan, Swissotel The Stamford Edes Spa – The Puteri Pacific Hotel, Johor Mayoory Ayurvedic Spa, Singapore Mulligan’s Pub & Bistro Ku De Ta Singapore Elysyle Spa Rustic Nirvana Singapore Noble House Restaurant Kuala Lumpur Lantern @ Fullerton Bay Hotel Singapore Energy Day Spa, Ampang, Kuala Lumpur Spa Botanic at Sentosa Resort & Spa Noble Mansion PJ Le Papillion Gamelan Spa, Kuala Lumpur Spaboutique Oriental Pavilion Restaurant Petaling Jaya Lei Gardens (CHIJMES) Heavenly Spa by Westin Spa Valley Pak Loh Chiu Chow Restaurant Les Amis Ishan Spa Langkawi Spa Villas – Resorts World at Sentosa Passage Thru’ India Kuala Lumpur Majestic Restaurant & Bar Jari Jari Spa Kota Kinabalu, Sabah St Gregory Spa at Marina Mandarin Pietro Ristorante Italiano My Humble House Jojoba Spa Kuala Lumpur The Asian Spa at Fullerton Hotel Ploy One on the Bund Ka’andaman Spa Mabul The Aspara Spa at Goodwood Park Hotel QEII The Venue Orchard Lei Garden M Spa Genting, Pahang The Oriental Spa at Mandarin Oriental Restaurant Mao Jia Original Sin Mandara Spa – Sutera Harbour Resort Kota Singapore Royal China Bukit Bintang by Tai Thong OSO Ristorante Kinabalu, Sabah The Spa @ Aranda, Singapore Shook! Restaurant Paddy Fields Mandrayu Spa – Strawberry Park Resort, The Tamarind Spa Sid’s Pub-Plaza Damansara Paradise Pavillion Pahang Wayan Retreat Balinese Spa, Singapore SOHO Country House Pierside Kitchen & Bar Martha Tilaar Spa Kuala Lumpur SOHO Free House, Penang Prive, Keppel Island Ozmosis Health and Day Spa, Bangsar, RESTAURANTS (MALAYSIA) SOHO Gastro Pub Punjab Grill by Jiggs Kalra Kuala Lumpur 7atenine SOULed Out Kuala Lumpur Rang Mahal Qin Spa at Flamingo by the Beach Al-Amar Lebanese Cuisine Kuala Lumpur Spring Garden KLCC by Tai Thong Relish Burger Royale Spa, The Royale Bintang The Curve Atmosphere 360 Spring Garden Melaka by Tai Thong Restaurant Madame Butterfly Samsara Spa @ Swiss Garden Hotel Bagan Bar & Restaurant, Penang Spring Garden Tropicana by Tai Thong Saint Pierre Kuala Lumpur Bianco Kuala Lumpur Sutraa by the Olive Tree Group Salt Grill & Sky Bar, ION Orchard Sembunyi Spa – Cyberview Resort & Spa Bijan Bar & Restaurant Kuala Lumpur Tamarind Hill Kuala Lumpur Savanh Bistro + Lounge Serenity Spa, Shah Alam Bijou Kuala Lumpur Temptation by the Olive Tree Group Senso

9 Serenity Spanish Bar & Restaurant Embassy of Japan GOLF & Country Clubs (SINGAPORE) Myanmar Airways International – MAI Si Chuan Dou Hua Restaurant Embassy of Laos Jurong Country ClubKeppel Country Club Philippine Airlines Sky Dining @ Singapore Flyer Embassy of Myanmar Laguna National Golf & Country Club Royal Brunei Airlines Sky on 57 @ Marina Bay Sands High Commission of New Zealand Marina Bay Golf Course Singapore Airlines – SIA Taste Paradise Embassy of The Philippines Orchid Country Club Thai International Airways Tawandang Microbrewery @ Dempsey Saudi Arabia Embassy Raffles Country Club Vietnam Airlines The Cliff Embassy of Spain Safra Resort & Country Club The Forbidden City Taipei Representative Office Seletar Country Club AIRLINE OFFICES IN SINGAPORE The Jewel Box, Mount Faber Embassy of Thailand Sentosa Golf Club Air France The Song of India Embassy of United Arab Emirates Singapore Island Country Club Air India Tong Le Private Dining UK Embassy/High Commission Tanah Merah Country Club Air Mauritius Ltd Tung Lok Restaurant, Singapore U.S. Embassy Warren Golf & Country Club All Nippon Airways Co. Ltd TWG Tea Salon & Boutique Embassy of the Socialist Republic of Vietnam Asiana Airlines Vansh BANK LOUNGES (MALAYSIA) Bangkok Airways Co. Ltd Ying Yang, The Club Hotel HOSPITALITY SCHOOLS (MALAYSIA) Alliance Bank Privilege Banking British Airways PLC Ascot Academy CIMB Private Banking Cathay Pacific Airways Ltd EMBASSIES IN MALAYSIA Berjaya Higher Education Sdn Bhd Hong Leong Priority Banking Continental AirlinesEmirates Australian Trade Commission Cilantro Culinary Academy HSBC Premier Emirates British High Commission Genting Inti International College KFH Priority Banking Gulf Air Co. Canadian High Commission Kolej Damansara Utama (KDU) Maybank Private Banking Indian Airlines Ltd Embassy of Denmark Kolej Tunku Abdul Rahman OCBC Premier Banking Japan Air Lines Co. Ltd Embassy of Ireland Nilai School of Hospitality & Tourism Public Bank Red Carpet Banking KLM Royal Dutch Airlines Embassy of France Ranaco Training & Education Institute RHB Bank Premier Banking Korean Air Lines Embassy of Brazil Sunway University College Standard Chartered Priority Bank Kuwait Airways Corporation Embassy of Japan Taylor’s University College The Bank of Nova Scotia Berhad (Scotiabank) Myanmar Airways International Co. Ltd Embassy of Spain YTL International College of Hotel UOB Private Banking Nippon Cargo Airlines Co. Ltd Embassy of Sweden Management PT Garuda Indonesia Embassy of the Federal Republic of Germany Bank Lounges (Singapore) Pakistan International Airlines Embassy of the People’s Republic of China HOSPITALITY SCHOOLS (SINGAPORE) DBS Asia Royal Brunei Airlines Embassy of The Republic of Indonesia At-Sunrice GlobalChef Academy ICICI Bank Royal Jordanian Embassy of the Republic of Italy Dimensions International College Pte Ltd ANZ Signature Priority Banking SAS Singapore Embassy of the Republic of Korea Raffles Campus Pte Ltd Saudi Arabian Airlines Embassy of the Republic of the Philippines Raffles Hospitality Schoo TRAVEL AGENTS (MALAYSIA) Sempati Air Embassy of the Socialist Republic of Vietnam SHATEC Institutes Bestour & Travel (M) Sdn Bhd Singapore Airlines Ltd Embassy of the Union of Myanmar Singapore Culinary Institute (SCI) Discovery Overland Holiday Sdn Bhd South African Airways Embassy of the United States of America Temasek Culinary Academy Malaysian Harmony Tour & Travel Sdn Bhd Sri Lankan Airlines Ltd France Embassy of Malaysia The Tourism Academy @ Sentosa Mayflower Acme ours Sdn Bhd Swissair High Commission of Brunei Darussalam William Angliss Institute Singapore Pacific World Destination East Sdn Bhd Vietnam Airlines High Commission of the Republic of Singapore GOLF & Country Clubs (MALAYSIA) TRAVEL AGENTS (SINGAPORE) AIRPORT/AIRLINE & OTHER LOUNGES Indian High Commission Awana Genting Higlands Golf & Country City 99 Asia Travel (S) Pte Ltd Cathay Pacific Lounge, KLIA New Zealand High Commission Resort Farmosa Holiday Tours (S) Pte Ltd Dynasty Lounge, KLIA Royal Danish Embassy Berjaya Hills Golf & Country Club Nam Ho Travel Service (S) Pte Ltd Golden Lounge Domestic KLIA Royal Embassy of Saudi Arabia Bukit Beruntung Golf & Country Club, Seiki Travel Pte Ltd Golden Lounge Kota Kinabalu, Malaysia Royal Thai Embassy, The Selangor Shengyan Tours & Travel Golden Lounge Kuching, Malaysia The Italian Trade Commission Bukit Jalil Golf & Country Resort, Selangor Golden Lounge London, UK The Royal Norwegian Embassy in Cinta Sayang Golf & Country Resort, Kedah AIRLINE OFFICES IN MALAYSIA Golden Lounge Melbourne, Australia Kuala Lumpur Clearwater Sanctuary Golf Resort, Perak Air France Golden Lounge Penang, Malaysia Darul Aman Golf & Country Club, Kedah Air India Golden Lounge Perth, Australia EMBASSIES IN SINGAPORE Glenmarie Golf & Country Club, Selangor Air Mauritius Golden Lounge Regional, KLIA Embassy of Argentina Horizon Hills Golf & Country Club Air New Zealand Golden Lounge Satellite KLIA Australian High Commission Kelab Golf Perkhidmatan Awam, All Nippon Airways Co Ltd Golden Lounge Singapore Embassy of Austria Kuala Lumpur Berjaya Air Golden Lounge Sydney, Australia Embassy of Belgium Kota Permai Golf & Country Club, Selangor British Airways-Qantas Kris Flyer Gold Lounge, Singapore Changi High Commission of Brunei Darussalam Kuala Lumpur Golf & Country Club British Airways Malaysia Airport Embassy of Cambodia Mercure Johor Palm Resort & Golf Cathay Pacific Airway Plaza Premium Lounge, LCCT High Commission of Canada Pulai Springs Golf & Country Club, Johor China Airlines – CAL Silver Kris Lounge, KLIA Chinese Embassy Royal Selangor Golf Club, Kuala Lumpur Emirates Silver Kris Lounge, Singapore Changi Airport Embassy of France Saujana Golf & Country Club, Selangor Firefly Embassy of Germany Sultan Abdul Aziz Shah Golf Club, Selangor KLM Royal Dutch Airlines ONBOARD High Commission of India Tanjong Puteri Golf Resort, Johor Lufthansa Malaysia First Class and Business Class Flights on Embassy of Indonesia The Mines Resort & Golf Club Malaysia Airlines - MAS - Malaysia Airline Malaysia Airlines (MAS) Embassy of Italy Tropicana Golf & Country Club, Selangor System Berhad

10 distribution list hapa regional

can’t believe that it has been in the region where top hoteliers and industry more than a decade since HAPA professionals gather at one time. has brought the forerunners of This proves to be one of the many benefits the hospitality industry into the of participating in a HAPA Regional Series that limelight and come 2015, we will be running the third nominees have come to appreciate and look forward instalment of the HAPA Regional Series which is HAPA to. The grand finale to HAPA Regional Series 2015- Awards’ 13th year running. 2017 will not be any different and an exclusive Third Time’s The Charm Through HAPA an impressive list of award recipients Awards Presentation Gala Dinner will be hosted in have all, in one year or another, helped raise the standards one of the participating countries. All nominated of the hospitality industry in their respective countries establishments and personalities will be invited and we could not be more proud to bring you this next to grace the event and witness this ‘Oscar-style’ round of nomination calls. The contending for HAPA Awards presentation. Regional Series 2015-2017 has already begun and already Since its inception in 2002, HAPA has never we will be calling for nominees from Malaysia, Singapore, deviated from its primary belief in honouring the Thailand (Bangkok, Phuket, Koh Samui, Chiang Rai and most outstanding and deserving establishments and Chiang Mai), Indonesia (Jakarta, Bintan and Bali) , Vietnam individuals in the hospitality industry. (Hanoi and Ho Chi Minh) and the Philippines (Manila, Cebu HAPA has always made tireless efforts and Boracay). in enhancing the levels of service among the The HAPA Regional Series’ List of Awards for 2014 hospitality practitioners. HAPA has also stood firm has an approximate number of 34 award categories and in acknowledging that the core strength of this this is meant to bring more excitement and interest to the dynamic industry is invariably credited to all the regional nominees. It must be stressed that HAPA has never individuals who contribute in one way or another, been just an awards programme where awards are given and who as true pillars of the industry, they need away easily every year but it is, till today, known to be an to be singled out for the utmost recognition and assessment programme that requires a lot of commitment reward. from the Organizer and Committee, nominees, judges, With that we invite you to come join us in sponsors and not forgetting the entire hospitality industry. keeping the HAPA spirit alive with the HAPA Regional The gala events that HAPA organizes and hosts have Series 2015-2017. For further inquiries, please email been labelled to be one of the largest networking events [email protected].

11 Standing in the heart of Kuala Lumpur for more than 20 years is the Pacific Regency Hotel Suites, a true class act when it comes to space, service and guest satisfaction.

here is definitely one stand out location when it comes to listing Kuala Lumpur’s finest 5-star accommodations for those who want a place not just to unwind during a hectic business trip but also for those who want a central location that offers great views, convenient access and all the excitement the city centre has to offer. The Pacific Regency Hotel Suites has been an establishment with many accolades under its belt and integrates traditional Malaysian nuances with modern conveniences. Located right in the heart of KL’s Golden Triangle and situated right next to the famous KL Tower, the Pacific Regency Hotel Suites houses 283 suites , one of KL’s hottest night spots plus recreation and dining offerings that are a cut above the rest. It proves to be one of the best places for the traveller to rest, recuperate and enjoy themselves after sampling what the city has to offer be it on vacation or on business.

12 on the cover on the cover

Pacific Regency’s Facelift The upgrades at the Pacific Regency Hotel Suites does not stop For a hotel that has such a well-established reputation, the there and there have also been improvements to the Ballroom at challenge is not in gaining reputation but in retaining it. Realising Level 33 as well as a facelift on 9 function rooms which are fully this, the Pacific Regency has, as of 2013, included an additional equipped for meetings and events. Adding to that, the Luna Bar has 131 rooms to its existing 152 rooms. Each of these rooms could also seen a small facelift making it keep up with its outstanding be said to be a metamorphosis for the hotel as the change comes reputation as one of KL’s premier night spots. in line with fulfilling the Pacific Regency’s vision of becoming the ‘best five-star hotel for their guests’. The Pacific Regency is to date, Food & Entertainment the hotel with the newest and biggest rooms in the whole of Kuala Speaking of the Luna Chill Out Bar, there really isn’t a more fitting Lumpur. One could say that this is no easy fete but one that Pacific location for a night spot than at Level 34 of the Pacific Regency. Regency has accomplished as of 2013. Building on being the first roof top bar in Kuala Lumpur as well as The brand new Premier Floor which houses the new rooms maintaining its reputation as one of the best places to be when is built on the idea that every room should adhere to the Pacific it comes to nightspots, the iconic bar has become a trademark of Regency standard of warm ambience and ample space for the Pacific Regency and remains its crowning jewel in terms of relaxation. In line with this addition there is also the introduction entertainment. of a new check-in counter where guests are treated to a refreshing It has received accolade after accolade and has been branded green apple juice at check in as well as a new corridor and walkway as a pioneer in terms of night spots are concerned in KL. The award- that leads to the brand new spacious business centre. winning bar has a reputation as the go-to spot for panoramic

Clockwise from the left: The pool view of Luna Bar; Luna Bar’s mezzanine view; Cristallo di Luna’s swanky design

13 From left to right: (Top row) The classic ambience of Soi 23 Fine Thai Restaurant; The Premier Deluxe room with a view of the city skyline; Pacific Regency’s grand reception area; The Premier Executive Suite Bathroom; (Below) The Premier Executive Suite.

views of the cityscape, live performances and exclusive parties. Soak in the atmosphere and drink up one of the fantastic cocktails mixed by their own award-winning mixologist. The cocktails at Luna Chill Out Bar are so delicious and unique that a cocktail book is in the works with 1001 cocktail recipes to choose from. There is always a good party at Luna Bar and this is made even more attractive with the various promotions that cater to specific crowds. There are special freebies for ladies, cabin crew, pilots and hoteliers on specific nights. What’s more, to make things more fun, there is always the option to take a dip in the pool around which the bar is built around! You needn’t worry about getting splashed as guests get a free bath towel service too. For those who prefer to wine and dine before heading out, you needn’t venture very far as situated just a few steps from the Luna Chill Out Bar is Cristallo di Luna, an exclusive western-cuisine dining experience overlooking the city’s skyline. Indulge in their choice selection of wine and mouth-watering menu. We personally recommend the signature Grilled New Zealand Lamb and the Baked Cod Fish as these are cooked to perfection. For more down to earth fare, there is also Soi 23 Fine Thai Restaurant, on the 23rd floor where you are treated to the breakfast buffet in the mornings or a selection of authentic Northern Thai cuisine which are bursting with exotic flavours for lunch and dinner. There is also an ala carte menu which offers local and Western delights that are all served to you while the pane windows offer a view of the KL skyline. Occupying oneself at the Pacific Regency is not difficult as in addition to the dining facilities, there is also a rooftop pool where you will be able to lounge in the sun during the day and party at during Luna Bar’s operating hours. A newly-equipped Fitness Centre is also available for fitness buffs as well as the Ayer Spa for guests seeking some much-needed pampering.

Rooms & Facilities Staying at the Pacific Regency Hotel Suites is by far an experience in total rest, relaxation and spacious comfort. Generous space abounds in your suite set against sleek designer furnishings and amenities. For the new range of Premium Floor suites, guests can settle into 603 square feet of urban, contemporary space. There are suites that range from 409 square feet to 603 square feet while the Regency Junior Suite is as large as 668 square feet.

14 on the cover on the cover

The first thing that will strike you when you enter a Pacific must-see night spots in KL and recipient of the Excellence Awards Regency suite are the homely furnishings and a sense that you’re as well as being the winner of the best nightspot award for HAPA warmly welcome. The highlight however is the incredibly plush, 2008-2010. tastefully decorated beds that invite you to flop on to them after Left: The Premier Deluxe room with a a long day. The most unique aspect of these beds that can be Service Excellence view of the city skyline. found exclusively at the Pacific Regency as it proves to be the only At Pacific Regency you will findBelow: nary Pacific a staff Regency’s that isn’t grand ready to hotel that is equipped with these fully latex mattresses. The 100% attend to your every need with a smile.reception This area is largely due to the latex mattresses are all sourced locally and will ensure that you excellent training they receive and the head of staff of the hotel get one of the best-sleeps of your life! The texture of the 100% are particularly proud of their low turn-over rate. From the friendly latex mattresses is firm and moulds well to your body which almost reception desk staff who welcome you and assist you right up to guarantees no back pain or issues the next morning. your hotel room door to the fun bar staff who are ever-ready to The other standout aspect about these beds is that it is top up your glass as you sit by the pool side, your needs are tended almost guaranteed to be free of dust-mites as the latex does not to with efficiency and care. encourage the growth of bacteria. One lie-in on these beds and Daniel Chong, General Manager of the Pacific Regency credits you are assured of a good night’s rest and for those of us who the excellent service to the main objectives of the hotel which is to are fussy about cleanliness, a bacteria-free environment while you focus on the employees so that in turn they will be able to channel stay at this hotel. The latex mattress is truly one of a kind to the their positivity to catering for the guests. “We encourage our staff Pacific Regency. to be the best for our guests and we as heads, will be the best for our staff.” The staff are eager to please and throughout your stay Awards & Accolades you will be encouraged to fill out customer service survey forms. Pacific Regency Hotel Suites is not short on being recognised as one This is a method to ensure that the staff are accountable and aware of the best hotels in the city and this comes with a string of awards of their service every step of the way during guests’ stays. The new being credited to its name. In 2013, it has won the 2013 Certificate approach to service certainly complements the aesthetic upgrade of Excellence from Trip Advisor. On top of this it is a Hospitality Asia of the hotel. Platinum Award (HAPA) 2010-2012 in various categories as well as It is without a doubt that a stay at the Pacific Regency will being Agoda.com’s 2012 Gold Circle Award winner. be an experience to remember, from the top-notch dining and Pacific Regency is also particularly proud of Luna Chill Out Bar entertainment to the hospitality of the staff coupled with the which was recently named by Trip Advisor as being in the top 10% luxurious space of the accommodation, you’ll be hard-pressed to of the Best Bars in the World. Indeed it is also named as one of the find a better location to set up home while you are in town!

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