Hospitality Asia VOLUME 20 • ISSUE 3 JULY-SEPTEMBER 2013 PP 8897/05/2013(032307) • MICA (P) 169/05/2012

hospitality asia VOLUME 20 • ISSUE 3 JULY-SEPTEMBER 2013 PP 8897/05/2013(032307) • MICA (P) 169/05/2012

hospitality asia ~ July-September 2013 Issue C M Y K hospitality asia ~ July-Sept 2013 Issue Page IFC C M Y K hospitality asia ~ July-Sept 2013 Issue Page 1 C M Y K publisher’s note

The saying ‘tough times don’t last, tough people do’ is something I truly believe in. It’s not always been smooth sailing for us, but I have steered the magazine through some hard times. My recent coup is that finally, after a lot of challenges and ups and downs, we are finally hosting HAPA Indonesia in Bali. The Island of the Gods is the event destination of my dreams and I am glad that for once, at least, (but I am certainly going to try to do it again!), HAPA will be held in this iconic destination.

Staying The Course

lthough it’s a small Series, consultants and event managers. This we’re very proud to be able was our first car event in our portfolio. to host the inaugural HAPA We were also appointed to co-host the Indonesia this August. EO SuperChef Competition with celebrity Next we will be exploring the possibility of Chef Zam. Hospitality Asia covered this a Thailand Series because Thai hospitality event exclusively. With these portfolio’s has so much to offer and so many bright successfully tucked under our belt, we are stars to feature. looking forward to explore many, many Meanwhile, the adrenaline rush more event opportunities, in any industry. continues with the return of the HAPA This issue we will be supporting one Malaysia Series. Judging is already of the F&B industry’s biggest events, FHM underway. We have set 9 January 2014 2013. As always, our coverage will be for the awards dinner, so our judges have in-depth, exclusive and hospitality driven, more time to carry out their judging with highlights on some of the most assignments and scoring. Our venue prolific exhibitors in the show. partner will be One World Hotel. Our Build & Fit focus was such a hit My team has started working on last issue that we have included a second presenting this awards series in a unique part so as to cover more properties, and way – in terms of presentation, both highlight the suppliers and talented awards and F&B. With new ideas injected designers who make luxury part of the into the management of awards, it’s going DNA of new hotels in Malaysia and to be fresh and exciting! Mark 9 January Singapore. 2014 into your diaries now! Enjoy the issue and feel free Our expertise in running HAPA has to connect with me at publisher@ carved a name for us in the events line, wapublishing.asia. and we recently completed Lamborghini’s 50th Anniversary Asia Drive and Gala Dinner for which we were appointed event Jennifer Ong Founder / Publisher

Page 2 hospitality asia ~ July-Sept 2013 Issue Page 3 C M Y K Founder / Publisher Jennifer Ong [email protected]

Senior Executive, Publishing & Events Sharine Gurriah [email protected]

Offices Senior Executive, Publishing & Projects World Asia Publishing [M] Sdn Bhd Indhuja Ravindran [564376-H] [email protected] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Selangor Darul Ehsan, Malaysia Executive, Publishing & Events Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 Norayu Binti Ishak E-mail: [email protected] [email protected] WAP Singapore Director, Projects & Events 10 Anson Road, #10-06 International Plaza Janice Entaba Singapore 079903 [email protected] Tel : +65 9067 4090, +65 8163 7300

Executive, Projects & Events websites Jocelyn Jelo [email protected] www.HospitalityAsiaOnline.asia www.Hapa.asia Director, Finance & Production Rachel Law [email protected]

Consulting Editor-In-Chief www.facebook.com/HAPAAwards Karen-Michaela Tan [email protected] Printing Percetakan Lai Sdn Bhd Contributors 1 Persiaran 2/118C David Bowden Kawasan Perindustrian Desa Tun Razak Shakila Rajendra Cheras, 56000 Kuala Lumpur, Malaysia Tengku Zainab Ajlaa Tel : +60 3 9173 1111

Contributing Photographer Chin Kit Sen

Creative Direction Pat Seow

memberships and endorsements

Chefs Association of Malaysian Food & Society of Professional Singapore Chefs The Society of The Les Clefs d’Or Thailand Chef’s Association of Culinary Bali Culinary Macau Culinary Malaysia Beverage Chefs (Singapore) Association Golden Keys Singapore Indonesia Association (WACS) Professionals Jakarta Professionals Indonesia Association Executives Association

Restaurant Association Food & Beverage Singapore Food Baking Industry Training Singapore Pastry International Bartenders Association of Sommelier Association Jakarta International Association of of Singapore Managers Association Manufacturers Centre (Singapore) Alliance Association Bartenders & of Malaysia (SOMLAY) Hotels Association Rooms Division of Singapore Association (IBA) Sommeliers Singapore Indonesia Executives

Hotel Public Relations Malaysian Association Club Managers Indonesia Club Asian Golf Course Bali Spa & Wellness Kuala Lumpur Tourist Hospitality Purchasing Stamford College Berjaya University Association of Thailand of Housekeepers Association (Singapore) Managers Association Owners Federation Association Association Association (Singapore) College of Hospitality

Singapore Association of Food Equipment, Association of Singapore Housekeepers Manufacturers & Suppliers

Page 4 hospitality asia ~ July-Sept 2013 Issue Page 5 C M Y K on the cover Unforgettable Experiences Await Citibank recently unveiled Citi Prestige, the financial institution’s latest lifestyle card, chockablock with unique benefits that respond to a member’s Citi relationship, and accompanied by personal service to meet all needs. Citi Prestige promises to be a member’s passport to a world of unforgettable experiences, from enhanced travel to once-in-a-lifetime events, with rewards that recognize the special relationship between Citibank and its cardholders.

travel, golf & spa Destination 22 The Best Of Asia. New properties to savour as you travel around the Asia Pacific region. On The Road 30 Luxury cars and sophisticated rides kick off our new page on getting from Point A to Point B in style. Happenings 34 The Running Of The Bulls – It was poetry in motion, and a display of finely tuned horsepower when 77 Lamborghini super sports cars took to the road.

food & entertainment Happenings 49 What’s Cookin’? The Entrepreneurs’ Organization’s Malaysia cook up a storm at their annual Interforum Games Battle Of The Best – The Chefs Association of Malaysia, Penang Chapter, held a three day ‘battle’ of thrills and spills Feature 54 Up On The Roof – The best places to enjoy a drink alfresco Opinion 64 Bruce Almighty – Checking in with the Marketing Director of Guinness Anchor Marketing Sdn Bhd

hospitality Feature 78 Build, And They Will Come – Part Two of our Build & Fit spread Impressions 90 Resorts World Berhad’s Man Of The Moment Ri-Yaz And Shine – Business and success in the hospitality industry Coffee Chat 94 Going From Strength To Strength at Nikko Bali Resort and Spa The Italian Job at Sunway Resort Hotel & Spa HAPA Indonesia 105 Supplement preview of the HAPA Indonesia 2012-20014 Series

HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management in hospitality and hospitality-related establishments, institutions and associations. COPYRIGHT © world asia PUBLISHING (m) sdn bhd

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hospitality asia ~ July-Sept 2013 Issue Page 7 C M Y K Hospitality Asia is distributed to industry professionals and is also available for browsing at various reading lounges of the following establishments:-

HOTELS, RESORTS & MICE (MALAYSIA) G Hotel Penang Miri Marriott Resort & Spa, Sarawak Swiss-Garden Hotel Kuala Lumpur Ambassador Row Serviced Suites Genting Grand Nexus Resort Karambunai, Sabah Tanjong Jara Resort, Terengganu Ancasa Hotel & Spa Kuala Lumpur Golden Palm Tree Sepang One Hotel Santubong The Andaman, A Luxury Collection Resort, Armada Hotel Petaling Jaya Grand Bluewave Hotel Shah Alam, One World Hotel Petaling Jaya, Selangor Langkawi, Kedah Ascott Kuala Lumpur Selangor Pacific Regency Hotel Suites Kuala Lumpur The Banjaran Hotsprings Retreat Avillion Port Dickson, Negeri Sembilan Grand Borneo Hotel, Kota Kinabalu Palace of the Golden Horses, Selangor The Chateau Spa & Organic Wellness Awana Kijal Golf, Beach & Spa Resort, Grand Dorsett Labuan Hotel Palm Garden Hotel, Selangor Resort Terengganu Grand Dorsett Subang Pan Pacific Kuala Lumpur International The Club at The Saujana Awana Porto Malai Langkawi, Kedah Grand Hyatt Kuala Lumpur Airport Hotel The Danna Langkawi, Kedah Batik Boutique Hotel, Kuching Grand Lexis, Port Dickson Pangkor Laut Resort, Perak The Datai Langkawi, Kedah Bayview Hotel Georgetown Penang Grand Margherita Hotel, Kuching PARKROYAL Kuala Lumpur The Gardens Hotel & Residences, Bayview Hotel Melaka Grand Millennium Kuala Lumpur PARKROYAL Penang Kuala Lumpur Berjaya Georgetown Hotel Penang Grand Paragon Hotel Johor Bahru PARKROYAL Serviced Suites Kuala Lumpur The Magellan Sutera Resort Kota Kinabalu, Berjaya Langkawi Beach & Spa Resort Grand Riverview Hotel Kelantan Pearl International Hotel Kuala Lumpur Sabah Langkawi, Kedah Grand Seasons Hotel Kuala Lumpur Philea Resort & Spa Melaka The Majestic Hotel Kuala Lumpur Berjaya Redang Beach Resort, Redang GTower Hotel Kuala Lumpur Piccolo Hotel Kuala Lumpur The Majestic Malacca Island, Terengganu Hard Rock Hotel Penang PNB Darby Park Executive Suites Kuala The Pacific Sutera Resort Kota Kinabalu, Berjaya Times Square Hotel & Convention Heritage Hotel Ipoh, Perak Lumpur Sabah Center Kuala Lumpur Highlands Hotel Premiere Hotel Klang The Ritz-Carlton Kuala Lumpur Berjaya Tioman Beach Resort, Tioman Hilton Kuala Lumpur Prince Hotel & Residence Kuala Lumpur The Royale Bintang Damansara Island, Johor Hilton Kuching, Sarawak Pullman Kuching The Royale Bintang Kuala Lumpur Best Western Premier Dua Sentral Hilton Petaling Jaya, Selangor Pullman Putrajaya Lakeside The Royale Bintang Resort and Spa, Bliss Boutique Hotel Holiday Inn Glenmarie Kuala Lumpur Putra World Trade Centre Kuala Lumpur Negeri Sembilan Bon Ton Resort Langkawi, Kedah Holiday Inn Melaka (PWTC) The Royale Chulan Kuala Lumpur Boulevard Hotel Kuala Lumpur Holiday Inn Resort, Penang Putrajaya International Convention Centre The Saujana Hotel Kuala Lumpur Cameron Highlands Resort, Pahang Holiday Villa Subang, Selangor (PICC) The Taaras Beach & Spa Resort, Campbell House, Penang Hotel Equatorial Bangi-Putrajaya Putrajaya Marriott Hotel Pulau Redang, Terengganu Carcosa Seri Negara Kuala Lumpur Hotel Equatorial Kuala Lumpur Putrajaya Shangri-La The Villas @ Sunway Resort Hotel Casa Del Rio Melaka Hotel Excelsior Ipoh Rebak Island Resort, Langkawi The Westin Kuala Lumpur Cherengin Hill Convention & Spa Resort Hotel Istana Kuala Lumpur Renaissance Hotel Kuala Lumpur The Westin Langkawi Resort & Spa, Kedah Cititel Hotel Penang Hotel Maya Kuala Lumpur Renaissance Melaka The Zenith Hotel, Kuantan Cititel Mid Valley Kuala Lumpur Hotel Novotel Kota Kinabalu 1Borneo Resorts World Kijal Thistle Johor Bahru City Bayview, The Langkawi, Kedah Hotel Novotel Kuala Lumpur City Centre Ritz Garden Hotel Ipoh Thistle Port Dickson, Negeri Sembilan Club Med Cherating, Pahang Hotel Penaga, Penang Riverside Majestic Hotel, Kuching Tiara Beach Resort, Port Dickson, Negeri Colmar Tropicale, Berjaya Hills Hyatt Regency Kinabalu, Sabah Ri-Yaz Heritage Marina Resort & Spa, Sembilan Concorde Hotel Kuala Lumpur Hyatt Regency Kuantan Resort Terengganu Tiara Labuan Hotel Concorde Hotel Shah Alam, Selangor Imperial Hotel, Miri Royale Bintang Damansara, Selangor Traders Hotel Kuala Lumpur Coronade Hotel, The Kuala Lumpur Impiana Cherating Resort, Pahang Seri Chenang Resort & Spa Langkawi, Traders Hotel Penang Corus Hotel Kuala Lumpur Impiana Hotel, Ipoh Kedah Yeng Keng Hotel, Penang Crowne Plaza Mutiara Kuala Lumpur Impiana KLCC Hotel & Spa Kuala Lumpur Seri Pacific Hotel Kuala Lumpur Zon All Suites Residences On The Park, Cyberview Resort & Spa, Selangor InterContinental Kuala Lumpur Shangri-La Hotel Kuala Lumpur Kuala Lumpur Damai Puri Resort & Spa Japamala Resort, Tioman Shangri-La’s Golden Sands Resort, Penang De Palma Ampang, Selangor Jerejak Rainforest Resort Shangri-La’s Rasa Ria Resort, HOTELS, RESORTS & MICE Dorsett Regency Kuala Lumpur JW Marriott Hotel Kuala Lumpur Kota Kinabalu, Sabah (SINGAPORE) Doubletree by Hilton Kuala Lumpur Klana Resort Seremban Shangri-La’s Rasa Sayang Resort & Spa, Albert Court Hotel Singapore Eastern & Oriental Hotel Penang KSL Resort Johor Bahru Penang Amara Hotel Singapore Eastin Hotel Penang Kuala Lumpur Convention Centre (KLCC) Shangri-La’s Tanjung Aru Resort Kota Amara Sanctuary Resort Sentosa Eastin Hotel Petaling Jaya, Selangor Le Meridien Kuala Lumpur Kinabalu, Sabah Singapore Equatorial Cameron Highlands, Pahang Lone Pine Hotel, Penang Sheraton Imperial Kuala Lumpur Bay Hotel, Singapore Equatorial Hotel Melaka Mandarin Oriental Hotel Kuala Lumpur Sime Darby Convention Centre Berjaya Hotel Singapore Equatorial Hotel Penang Maxims, Genting Highlands, Pahang Somerset Ampang Kuala Lumpur Capella Singapore Evergreen Laurel Hotel Penang Maytower Hotel & Serviced Residences Somerset Seri Bukit Ceylon Kuala Lumpur Carlton Hotel Everly Resort Hotel Malacca Kuala Lumpur Sri Costa Hotel Melaka Changi Village Hotel First World Hotel Melia Hotel Kuala Lumpur Sunway Putra Hotel Kuala Lumpur Concorde Hotel Singapore Four Points by Sheraton Langkawi Resort Meritus Pelangi Beach Resort Langkawi, Sunway Resort Hotels & Spa, Selangor Conrad Centennial Singapore Four Points by Sheraton, Kuching Kedah Sunway Hotel Seberang Jaya, Penang Crockfords TowerEquarius Hotel Four Points by Sheraton Sandakan, Sabah Micasa All Suite Hotel Sutera Harbour Resort Kota Kinabalu, Equarius Hotel Four Seasons Resort Langkawi, Kedah Mid Valley Exhibition Center, Kuala Sabah Fairmont Singapore Fraser Place Kuala Lumpur Lumpur (MVEC) Swiss-Garden Golf Resort & Spa Damai Festive Hotel – Resorts World at Sentosa Furama Bukit Bintang MINES Wellness Hotel Laut Four Seasons Hotel

8 distribution list distribution list

Furama Riverfront Singapore Edes Spa – The Puteri Pacific Hotel, Johor The Tamarind Spa The Pool Gallery Hotel Elysyle Spa Wayan Retreat Balinese Spa, Singapore The Ship Kuala Lumpur Goodwood Park Hotel Energy Day Spa, Ampang, Kuala Lumpur RESTAURANTS (MALAYSIA) Top Hat Restaurant Grand Copthorne Waterfront Hotel Gamelan Spa, Kuala Lumpur 7atenine Vanity Mansion Kuala Lumpur Singapore Heavenly Spa by Westin Al-Amar Lebanese Cuisine Kuala Lumpur Vansh Kuala Lumpur Grand Hyatt Singapore Ishan Spa Langkawi Atmosphere 360 Vintry Cellars, Petaling Jaya Grand Mercure Roxy Hotel Jari Jari Spa Kota Kinabalu, Sabah Bagan Bar & Restaurant, Penang Xenri Japanese Restaurant @ Wisma Grand Park City Hall Jojoba Spa Kuala Lumpur Bianco Kuala Lumpur Elken Grand Park Orchard Ka’andaman Spa Mabul Bijan Bar & Restaurant Kuala Lumpur YUZU Japanese Restaurant @ The Hard Rock Hotel Singapore M Spa Genting, Pahang Bijou Kuala Lumpur Gardens Hilton Singapore Mandara Spa – Sutera Harbour Resort Chili Padi Restaurant Holiday Inn Atrium Singapore Kota Kinabalu, Sabah Chin’s Stylish Chinese Cuisine, Penang RESTAURANTS (SINGAPORE) Holiday Inn Singapore Orchard City Centre Mandrayu Spa – Strawberry Park Resort, China House, Penang 1-Altitude Hotel 1929, Singapore Pahang Crystal Jade Restaurant @ The Gardens Au Jardin Hotel Grand Pacific Martha Tilaar Spa Kuala Lumpur Dragon-I Restaurant Kuala Lumpur Au Petit Salut Hotel Michael Ozmosis Health and Day Spa, Bangsar, Ecoba Bar & Restaurant Petaling Jaya Boathouse Restaurant Hotel Re! @ Pearl’s Hill Kuala Lumpur El Meson Spanish Restaurant Kuala Caffe B InterContinental Singapore Qin Spa at Flamingo by the Beach Lumpur Cas Born Ventro Klapsons, The Boutique Hotel Royale Spa, The Royale Bintang The Curve Enak Kuala Lumpur Chinois Landmark Village Hotel Singapore Samsara Spa @ Swiss Garden Hotel Eu Yan Sang’s Zun Kitchenette Choupinette Link Hotel Singapore Kuala Lumpur Front Page by Treekneetee Sdn Bhd Club Chinois M Hotel Singapore Sembunyi Spa – Cyberview Resort & Spa FUKUYA Authentic Japanese Cuisine Coriander Leaf Mandarin Orchard Singapore Serenity Spa, Shah Alam Geographic Adventure Restaurant Bar Crystal Jade Golden Palace (Paragon) Mandarin Oriental Singapore Spa Indrani, Starhill, Kuala Lumpur Club (Menjalara) Friends at Jelita Marina Bay Sands Singapore Spa Manja, Century Garden Ibunda, Malay Fine Dining, Kuala Lumpur Garibaldi Marina Mandarin Singapore Spa Village, Pangkor Laut Resort, Perak il Lido Italian Dining + Lounge Bar, Garuda Padang Moon Hotel Singapore Spa Village, Tanjong Jara Resort, Kuala Lumpur Halai Restaurant Naumi Terengganu Imperial China by Tai Thong Helipad @ Clarke Quay New Majestic Hotel St Gregory Spa – PARKROYAL Penang Imperial City by Tai Thong Il Lido, Sentosa Golf Club Novotel Clarke Quay Singapore Resort Imperial Garden by Tai Thong Indochine Restaurant Club Street Oasia Hotel Singapore Tatami Spa - Berjaya Hills, Pahang Indonesian Corner Fast Food, Johor Indochine Waterfront One015 Marina Club Teratai Spa @ Meritus Pelangi Beach Indulgence Restaurant & Living, Ipoh, Ivory Orchard Hotel Singapore Resort & Spa, Langkawi Perak Jaan, Swissotel The Stamford Orchard Parade Hotel Singapore Teratak Spa, Penang Kame Sushi Ku De Ta Singapore Orchard Parksuites Thalia Spa @ Eastin Hotel Petaling Jaya, Kechara Oasis New Age Vegetarian Lantern @ Fullerton Bay Hotel Singapore Pan Pacific Orchard Selangor Cuisine, Petaling Jaya Le Papillion Pan Pacific Singapore The Andaman Spa – Andaman Datai Bay, KURA, Petaling Jaya Lei Gardens (CHIJMES) Paramount Hotel Singapore Langkawi, Kedah La Risata Kuala Lumpur Les Amis PARKROYAL on Beach Road The Asia Spa Marini’s on 57 Majestic Restaurant & Bar PARKROYAL on Kitchener Road The Frangipani Spa - The Frangipani MOVIDA - C180, Cheras Selatan My Humble House PARKROYAL Serviced Suites Singapore Langkawi Resort & Spa Movida – Changkat Bukit Bintang One on the Bund Peninsula Excelsior Hotel, Singapore The Sompoton Spa @ Hotel Istana Kuala MOVIDA - Hatten Square, Melaka Orchard Lei Garden Quality Hotel Marlow, Singapore Lumpur MOVIDA - IOI Boulevard, Puchong Original Sin Quincy Hotel, Singapore The Sompoton Spa @ Premiere Hotel MOVIDA - Scott Garden, Jalan Klang Lama OSO Ristorante Raffles Hotel Singapore The Sompoton Spa @ Prince Hotel & MOVIDA - Sunway Giza, Petaling Jaya Paddy Fields Rasa Sentosa Resort, Singapore Residence Kuala Lumpur Mulligan’s Pub & Bistro Paradise Pavillion Regency House The Sompoton Spa at Intercontinental Noble House Restaurant Kuala Lumpur Pierside Kitchen & Bar Rendezvous Hotel Kuala Lumpur Noble Mansion PJ Prive, Keppel Island Royal Plaza on Scotts The Sompoton Spa at Novotel Kuala Oriental Pavilion Restaurant Petaling Jaya Punjab Grill by Jiggs Kalra Shangri-La Hotel, Singapore Lumpur City Centre Pak Loh Chiu Chow Restaurant Rang Mahal Shangri-La’s Rasa Sentosa Resort The Spa – Mandarin Oriental Kuala Passage Thru’ India Kuala Lumpur Relish Burger Sheraton Towers Singapore Lumpur Pietro Ristorante Italiano Restaurant Madame Butterfly Siloso Beach Resort, Sentosa, Singapore Ploy Saint Pierre Singapore Marriott Hotel SPAS (SINGAPORE) QEII The Venue Salt Grill & Sky Bar, ION Orchard Swissotel Merchant Court Hotel Amrita Spa at Swissotel The Stamford Restaurant Mao Jia Savanh Bistro + Lounge Swissotel The Stamford, Singapore Aramsa Spa, Singapore Royal China Bukit Bintang by Tai Thong Senso The Elizabeth Hotel Aviva Spa at Aranda Country Club Shook! Restaurant Serenity Spanish Bar & Restaurant The Fullerton Hotel Ayuthaya – The Royal Thai Spa @ Gallery Sid’s Pub-Plaza Damansara Si Chuan Dou Hua Restaurant The Regent Singapore Hotel Singapore SOHO Country House Sky Dining @ Singapore Flyer The Ritz-Carlton, Millenia Singapore Banyan Tree Spa SOHO Free House, Penang Sky on 57 @ Marina Bay Sands The Scarlet Hotel Earth Sanctuary Day Spa SOHO Gastro Pub Taste Paradise The St. Regis Singapore Essence Vale Aroma Spa SOULed Out Kuala Lumpur Tawandang Microbrewery @ Dempsey Traders Hotel Singapore Estheva Spa Spring Garden KLCC by Tai Thong The Cliff Wanderlust Hotel Helio Asia Spa Spring Garden Melaka by Tai Thong The Forbidden City Wangz Hotel Lagunita Spa Spring Garden Tropicana by Tai Thong The Jewel Box, Mount Faber York Hotel Singapore Mayoory Ayurvedic Spa, Singapore Sutraa by the Olive Tree Group The Song of India Rustic Nirvana Singapore Tamarind Hill Kuala Lumpur Tong Le Private Dining SPAS (MALAYSIA) Spa Botanic at Sentosa Resort & Spa Temptation by the Olive Tree Group Tung Lok Restaurant, Singapore Andana Spa Kuala Lumpur Spaboutique That Little Wine Bar, Penang TWG Tea Salon & Boutique Angsana Spa Kuala Lumpur Spa Valley The Beer Factory (Setiawalk) Vansh Be Urban Wellness Spa Villas – Resorts World at Sentosa The Beer Factory (Sunway Giza) Ying Yang, The Club Hotel Bella Luna Sdn Bhd St Gregory Spa at Marina Mandarin The Bierhaus (Taman Johor Jaya) Biossentials Puri Spa The Asian Spa at Fullerton Hotel The Bierhaus (Taman Sentosa) EMBASSIES IN MALAYSIA Borneo Spa – Nexus Resort Karambunai The Aspara Spa at Goodwood Park Hotel The Geographer Adventure Restaurant Australian Trade Commission Sabah The Oriental Spa at Mandarin Oriental and Bar, Puchong British High Commission Chi, The Spa Singapore The Ming Room Restaurant Kuala Lumpur Canadian High Commission Danai Spa @ Tanjung Bunga Penang The Spa @ Aranda, Singapore The Olive Tree by the Olive Tree Group Embassy of Japan

9 Embassy of Spain Kolej Damansara Utama (KDU) Warren Golf & Country Club Vietnam Airlines Embassy of Sweden Kolej Tunku Abdul Rahman Embassy of the Federal Republic of Nilai School of Hospitality & Tourism BANK LOUNGES (MALAYSIA) AIRLINE OFFICES IN SINGAPORE Germany Ranaco Training & Education Institute Alliance Bank Privilege Banking Air France Embassy of the People’s Republic of China Sunway University College CIMB Private Banking Air India Embassy of The Republic of Indonesia Taylor’s University College Hong Leong Priority Banking Air Mauritius Ltd Embassy of the Republic of Italy YTL International College of Hotel HSBC Premier All Nippon Airways Co. Ltd Embassy of the Republic of Korea Management KFH Priority Banking Asiana Airlines Embassy of the Republic of the Philippines Maybank Private Banking Bangkok Airways Co. Ltd Embassy of the Socialist Republic of HOSPITALITY SCHOOLS (SINGAPORE) OCBC Premier Banking British Airways PLC Vietnam At-Sunrice GlobalChef Academy Public Bank Red Carpet Banking Cathay Pacific Airways Ltd Embassy of the Union of Myanmar Dimensions International College Pte Ltd RHB Bank Premier Banking Continental AirlinesEmirates Embassy of the United States of America Raffles Campus Pte Ltd Standard Chartered Priority Bank Emirates France Embassy of Malaysia Raffles Hospitality Schoo The Bank of Nova Scotia Berhad Gulf Air Co. High Commission of Brunei Darussalam SHATEC Institutes (Scotiabank) Indian Airlines Ltd High Commission of the Republic of Singapore Culinary Institute (SCI) UOB Private Banking Japan Air Lines Co. Ltd Singapore Temasek Culinary Academy KLM Royal Dutch Airlines Indian High Commission The Tourism Academy @ Sentosa Bank Lounges (Singapore) Korean Air Lines New Zealand High Commission William Angliss Institute Singapore DBS Asia Kuwait Airways Corporation Royal Danish Embassy ICICI Bank Myanmar Airways International Co. Ltd Royal Embassy of Saudi Arabia GOLF CLUBS & RESORTS (MALAYSIA) ANZ Signature Priority Banking Nippon Cargo Airlines Co. Ltd Royal Thai Embassy, The Awana Genting Higlands Golf & Country PT Garuda Indonesia The Italian Trade Commission Resort TRAVEL AGENTS (MALAYSIA) Pakistan International Airlines Berjaya Hills Golf & Country Club Bestour & Travel (M) Sdn Bhd Royal Brunei Airlines EMBASSIES IN SINGAPORE Bukit Beruntung Golf & Country Club, Discovery Overland Holiday Sdn Bhd Royal Jordanian Embassy of Argentina Selangor Malaysian Harmony Tour & Travel Sdn Bhd SAS Singapore Australian High Commission Bukit Jalil Golf & Country Resort, Selangor Mayflower Acme ours Sdn Bhd Saudi Arabian Airlines Embassy of Austria Cinta Sayang Golf & Country Resort, Pacific World Destination East Sdn Bhd Sempati Air Embassy of Belgium Kedah Singapore Airlines Ltd High Commission of Brunei Darussalam Clearwater Sanctuary Golf Resort, Perak TRAVEL AGENTS (SINGAPORE) South African Airways Embassy of Cambodia Darul Aman Golf & Country Club, Kedah City 99 Asia Travel (S) Pte Ltd Sri Lankan Airlines Ltd High Commission of Canada Glenmarie Golf & Country Club, Selangor Farmosa Holiday Tours (S) Pte Ltd Swissair Chinese Embassy Horizon Hills Golf & Country Club Nam Ho Travel Service (S) Pte Ltd Vietnam Airlines Embassy of France Kelab Golf Perkhidmatan Awam, Seiki Travel Pte Ltd Embassy of Germany Kuala Lumpur Shengyan Tours & Travel AIRPORT/AIRLINE LOUNGES High Commission of India Kota Permai Golf & Country Club, Selangor Cathay Pacific Lounge, KLIA Embassy of Indonesia Kuala Lumpur Golf & Country Club AIRLINE OFFICES IN MALAYSIA Dynasty Lounge, KLIA Embassy of Italy Mercure Johor Palm Resort & Golf Air France Golden Lounge Domestic KLIA Embassy of Japan Pulai Springs Golf & Country Club, Johor Air India Golden Lounge Kota Kinabalu, Malaysia Embassy of Laos Royal Selangor Golf Club, Kuala Lumpur Air Mauritius Golden Lounge Kuching, Malaysia Embassy of Myanmar Saujana Golf & Country Club, Selangor Air New Zealand Golden Lounge London, UK High Commission of New Zealand Sultan Abdul Aziz Shah Golf Club, All Nippon Airways Co Ltd Golden Lounge Melbourne, Australia Embassy of The Philippines Selangor Berjaya Air Golden Lounge Penang, Malaysia Saudi Arabia Embassy Tanjong Puteri Golf Resort, Johor British Airways-Qantas Golden Lounge Perth, Australia Embassy of Spain The Mines Resort & Golf Club British Airways Malaysia Golden Lounge Regional, KLIA Taipei Representative Office Tropicana Golf & Country Club, Selangor Cathay Pacific Airway Golden Lounge Satellite KLIA Embassy of Thailand China Airlines – CAL Golden Lounge Singapore Embassy of United Arab Emirates GOLF CLUBS & RESORTS (SINGAPORE) Emirates Golden Lounge Sydney, Australia UK Embassy/High Commission Jurong Country ClubKeppel Country Club Firefly Kris Flyer Gold Lounge, Singapore Changi U.S. Embassy Laguna National Golf & Country Club KLM Royal Dutch Airlines Airport Embassy of the Socialist Republic of Marina Bay Golf Course Lufthansa Malaysia Plaza Premium Lounge, LCCT Vietnam Orchid Country Club Malaysia Airlines - MAS - Malaysia Airline Silver Kris Lounge, KLIA Raffles Country Club System Berhad Silver Kris Lounge, Singapore Changi HOSPITALITY SCHOOLS (MALAYSIA) Safra Resort & Country Club Myanmar Airways International – MAI Airport Ascot Academy Seletar Country Club Philippine Airlines Berjaya Higher Education Sdn Bhd Sentosa Golf Club Royal Brunei Airlines ONBOARD Cilantro Culinary Academy Singapore Island Country Club Singapore Airlines – SIA First Class and Business Class Flights on Genting Inti International College Tanah Merah Country Club Thai International Airways Malaysia Airlines (MAS)

10 distribution list hapa regional

HAPA Regional 2014-2016 Series Building Excitement, Glitz and Glamour

ike fine wine, the Hospitality Asia Platinum Awards occasion. The HAPA Regional Series demands a panel of judges (HAPA) gets better as it ages. We are constantly refining which are well-travelled and respected in their areas of excellence. how we present the HAPA experience and with 2014 As such, we are in the midst of selecting top personalities from all being HAPA’s 13th Series, and the third series for HAPA six participating countries who will make up the panel of judges. Regional, the excitement is building. A project of this magnitude will always require support. As We continue to seek out outstanding personalities in the such, our team will be in contact with corporate companies and hospitality and F&B line from six countries and cities in Southeast suppliers for partnerships because we know how important it is to Asia; namely Malaysia, Singapore, Indonesia, Philippines, Thailand have the support of the industry for something which ultimately and Vietnam. Each Series we uncover brilliant new talents, and benefits the industry by providing recognition and accolades to the we are also delighted to keep recognizing men and women who, players in the related fields. time and again, show that they are the cream of the crop in their Once we have squared away the sense and dollars, we will respective fields. be embarking on the search for a charity which will benefit from As the industry grows, we add new categories to the upcoming HAPA Regional’s participation and exposure. As always, charity is Series in order to show progression and development. New very dear to what we do, and while we endevour to make each categories are always of interest to the industry, and we hope to HAPA Regional Series an event of glitz and glamour, where all keep surprising the players. stops are pulled out, we also bear in mind that all around us there HAPA Regional has always been a two-night awards is need. The charity envelopes and the donations will help elevate extravaganza. As Hospitality Asia celebrates 20 glorious years in this need, in whichever charity we choose to sponsor. 2014, there is a high probability that the HAPA Regional Series will The ball is already in play, with nominations already being happen in Kuala Lumpur, the birthplace of Hospitality Asia. issued to different establishments. It’s time once again to get ready We have already begun looking at venues which will truly for this Series! imbue what we hope the event will convey for this momentous

11 HAPA Malaysia 2013-2015 Series Marvelously Malaysia

APA Malaysia’s 5th Series is HAPA’s 12th year since its and 500 nominations spread across the 32 award categories inception. HAPA is getting ready to set the Malaysian received by the deadline of 31 May 2013. The judges, made up hospitality scene alight once more. As expected of of industry experts, corporate leaders and media, will finish their the premier event honouring Malaysian hospitality judging sessions by 31 August 2013. This is when the fever starts professionals, HAPA Malaysia will be rolling out a hospitality to really build, as we tabulate the scores internally. experience befitting Malaysia’s hardworking, dedicated and HAPA Malaysia’s Gala Dinner has been set for 9 January 2014 passionate purveyors of hospitality. at One World Hotel, with a new, exciting dinner presentation, HAPA Malaysia Series 2013-2015 will see new award categories based on the ‘Out of The Box’ concept. The menu design and food being premiered, so as to further encompass and showcase the preparation will come from five chefs who have been drawn from many ways in which members of the hospitality fraternity can past winners of the HAPA Series, making it a Gala Dinner with the excel and delight guests. One of the most notable new awards most distinctly different, and exclusive touch, in 12 years. being premiered at HAPA Malaysia Series 2013-2015 is the HAPA HAPA Malaysia is sponsored by principle sponsors Assa Abloy Best Lifestyle Living Experience. It is an award which was created Hospitality Pte. Ltd./Security Marketing Sdn Bhd, Kian Interiors Sdn by the HAPA Committee to laud hotels and resorts which bestow Bhd, Hospitality Resources Sdn Bhd, Bedco Sistem (M) Sdn Bhd, extraordinary lifestyle experiences to their guests. Nominations for Hocatsu (M) Sdn Bhd and Guinness Anchor Berhad. this award will come from the HAPA Panel of Judges who will be As always, HAPA never forgets the less fortunate in the nominating properties on the basis of the lifestyle living experience, countries and communities in which it operates. The beneficiary with supporting top-notch services and facilities. In essence, to of HAPA Malaysia 2013-2015 Series will be the Make A Wish be nominated in the Best Lifestyle Living Experience category, a Foundation. The Make A Wish Foundation strives to grant the property must have continuously and consistently wowed guests wishes of Malaysian children with life-threatening illnesses. with exclusive and memorable stay experiences. With so much to look forward to, it is no wonder that the Nominations have come from Malaysia’s 13 states, which is Malaysian hospitality players are all abuzz with excitement. Join testimony to the regard to which the industry holds the Hospitality the rest of the hospitality practitioners who have blocked off Asia Platinum Awards. The 2013-2015 Malaysia Awards Night is their calendars and make a special note for 9 January 2014 for a also of particular importance, as it falls on the 20th anniversary night of camaraderie, glamour and solidarity, infused with a great of the founding of Hospitality Asia magazine. The journey towards dining experience and the joy of being recognized as stars of the excellence is already underway, with judging having commenced, hospitality industry.

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MAJOR HONOURS (7 Awards) (SVE) HAPA Service Excellence - Beyond Expectations (RSY) HAPA Resort of the Year - Best Discovery (HTY) HAPA Hotel of the Year - Extraordinary Stay (RTY) HAPA Restaurant of the Year - Dining Experience (ICY) HAPA Icon of the Year - Hospitality Entrepreneur (GMY) HAPA General Manager of the Year - Ambassador of Hospitality (KKC) HAPA King of Kitchens - Ambassador of Cuisine

HEAVENS OF HOSPITALITY (9 Awards) (5SH) HAPA 5-Star Hotel - Exceptional Experience (5SR) HAPA 5-Star Resort - Exceptional Experience (4SH) HAPA 4-Star Hotel - Exceptional Experience (4SR) HAPA 4-Star Resort - Exceptional Experience (FMR) HAPA Family & Recreation Hotel/Resort – Delightful Experience (SVR) HAPA Serviced Residence - Perfect Living (SPA) HAPA Indulging Spa – Tempting Experience (Hotels/Resorts) (DYS) HAPA Indulging Day Spa –Blissful Experience (GFE) HAPA Golf Excellence – The Exhilarating Experience

PASSIONS OF HOSPITALITY (4 Awards) (MWC) HAPA Masterchef (Western) – Master of Fine Cuisine (MAC) HAPA Masterchef (Asian) – Master of Authenticity (MPC) HAPA Masterchef (Pastry) – Captain of Creativity (FBY) HAPA F&B Personality – Champion of Innovation

FLAVOURS OF HOSPITALITY (5 Awards) (IGE) HAPA Concept Restaurant - Most Innovative Guest Experience (NSP) HAPA Night Spot – Outstanding Concept (TOA) HAPA Flavours of Asia (TOW) HAPA Flavours of The West (CCD) HAPA Chic Casual Dining

HOSPITALITY FROM THE HEART (3 Awards) (FOC) HAPA Front Office Excellence (HSE) HAPA Housekeeping Excellence (CCG) HAPA Concierge Excellence

INDUSTRY RECOGNITION AWARD (3 Awards) (HPS) HAPA Hospitality School - Academic Excellence (PRE) HAPA Public Relations Excellence (HRE) HAPA Human Resource Excellence

SPECIAL AWARD (1 Award) (This award is nominated by the HAPA Panel of Judges) (BLL) HAPA Best Lifestyle Living Experience

Note: The above 32 awards listed are subject to change and final confirmation by the HAPA Committee.

13 Unforgettable Experiences Await

Anand Cavale, Managing Director, Cards & Consumer Lending, Citibank Berhad is interviewed about the new Citi Prestige Card and how it opens up a world of unparalleled benefits.

he more a bank knows its customers, the more equipped it is to roll out a product which fits into their target market’s lifestyles the way well pedicured feet belong in Manolos. Still the ultimate name in credit cards, Citibank recently unveiled Citi Prestige, the financial institution’s latest lifestyle card, chockablock with unique benefits that respond to a member’s Citi relationship, and accompanied by personal service to meet all needs. Citi Prestige promises to be a member’s passport to a world of unforgettable experiences, from enhanced travel to once-in-a-lifetime events, with rewards that recognize the special relationship between Citibank and its cardholders. According to Datamonitor’s Asia Pacific Wealth Model 2011 report, the size of the affluent segment in Malaysia is expected to grow at a pace of seven percent, reaching 500,000 in 2015. This growth was one of the factors that spurred the launch of Citibank’s Anand Cavale, Managing Director, Cards & Consumer Lending, Citibank Berhad. new card. Anand Cavale, Managing Director, Cards & Consumer Lending, of Citi Prestige. Explains Cavale, “Affluent customers traverse Citibank Berhad, in an interview, explains the conception of their countries, currencies and cultures, and feel like they share more latest product. “Citi’s strengths are our globality and diversity. With things in common with other affluent people, bar nationalities. a history that spans over 200 years, and our presence in over 1,000 This group of global citizens treasures their time, demand control cities in 160 countries, Citi has been providing more services in of their finances, and expect premium benefits and access to more markets for more clients than any other financial institution extraordinary experiences worldwide. Citi Prestige is a truly global globally. Citi Prestige leverages on Citi’s unique global footprint card, designed for the globally-minded Malaysian customer, and leadership as the largest global issuer of credit cards to deliver who is in a prime position to take advantage of the card’s many the first truly global credit card which is consistently recognized unmatched offerings. Citi Prestige is designed for customers, who and accepted across all regions. Citi Prestige is globally designed are already affluent and have a global outlook. They look for and and locally managed. It balances global consistency with local appreciate receiving more exclusive benefits and privileges, wider customization to ensure common themes and positioning while global acceptance and recognition, as well as exciting, unmatched maximizing customer relevance in each market.” lifestyle experiences. The Citi Prestige Card is part of Citibank’s From research carried out, Citibank discovered that the strategy to serve clients along the wealth continuum by offering a needs of affluent customers seem to have converged to be more customized product proposition as they grow in wealth and in the consistent worldwide with increasing travel and easy access to real sophistication of their financial, credit management and lifestyle time media. This was one of the factors which led to the design needs.”

14 on the cover on the cover

Citi Prestige is targeted at consumers in their mid 30s to 50s. States recently and Citi Prestige Concierge helped to manage These consumers relish exclusive access and privileges, and would all my travel needs from logistics to accommodations. They also comfortably travel the world to watch tennis at Wimbledon or take suggested some must visit places and good places to eat. I was in a musical or play at the West End. They are on-the- go and are impressed with their suggestions as I was not aware of those willing to pay a premium for services they especially want, which places previously and had a great time. In cases where they are is why Citi Prestige’s Unique Selling Proposition is the unparalleled unable to source for the item that you wanted, they would suggest benefits the card offers. It is the first global credit card offering an alternative and not leave the cardmember disappointed. For from Citi that leverages the bank’s unique global footprint and example, a friend of mine was looking for a vintage gold Rolex relationships to deliver a world of experiences to card members – watch from the 1980s with a lizard leather strap and roman at home and wherever they travel. numbers. Although they could not source for the same watch, they The benefits offered include a dedicated Citi Prestige Global came back within two hours and gave details regarding a similar Concierge that is available 24/7 to fulfil all lifestyle needs of watch. The friend ended up finding a new love!” affluent consumers with local and global expertise; complimentary When queried about the real pressing need for affluent night stay at 800 hotels globally such as the InterContinental customers to have access to Citi Prestige Concierge in the probable and St Regis Hotels, unlimited access to over 600 airport lounges light of their having personal assistants to manage their lifestyle worldwide, access to unique experiences and global events like needs, Cavale believes that what makes the Citi Prestige concierge a personal shopping experience in Paris, VIP experience at the different is that they have the necessary asset network and expertise Cannes Film Festival, Monaco GP with one of the top F1 teams and to better serve the cardmembers’ needs. “A personal assistant is complimentary green fees at over 2,000 golf courses across North good and sufficient for executing instructions but may not be able America, Europe, Africa, Asia and the Caribbean, all tailored to meet to source for sold out concert tickets, get priority booking at a the evolving spending patterns of the affluent segment. Michelin Star restaurant, and arrange for exotic getaways,” says One big pull factor of the new card is its Global Service. As Cavale earnestly. Cavale explains, “Citi Prestige cardmembers will have the peace With the global needs of its cardmembers in mind, Citi ensured of mind that their status and relationship will be recognized at that there is good coverage and a variety of hotel selections Citibank branches worldwide. The Citi Prestige Concierge offers around the world for jet setting travellers to enjoy complimentary card members direct access to a team of experts available 24/7 stays at. There are over 16 hotels available on average per key city and fluent in 20 languages. Whether the cardmembers are in their and at least six different hotel brands and chains to select from in hometown or overseas, they can rely on local expertise to manage every key city. anything they need – from making a restaurant reservation in their Expounds Cavale. “Due to our geographical nature, Malaysians hometown to emergency access to funds abroad. The concierge love to travel locally. Therefore, we have partnered with major works with a team of experts with knowledge of markets around hotel groups like Starwood, YTL and Shangri-La to ensure that the world to provide customized and local recommendations based our Citi Prestige cardmembers get complimentary night stays on the card members’ request.” when they travel locally and regionally. The Citi Prestige card also The well-spoken Cavale goes on to share a personal experience offers exclusive, queue-free KLIA airport limo taxi rides home for with the Citi Prestige Concierge. “I was travelling to the United cardholders when they return from their overseas trip. Cardholders

Anand Cavale, Managing Director, Cards & Consumer Lending, Citibank Berhad, Sheila Majid, Doreen Lee, Vice President, Cards Products & Marketing, Citibank Berhad and Amit Vasudev, Director, Head of Citibranded Cards & Marketing, Citibank Berhad enjoying an evening of music with Citi Prestige.

15 An evening with Citi Prestige, Citi’s first global credit card that offers unparalleled benefits including a dedicated Citi Prestige Global Concierge and access to unique experiences and global events. Below: Malaysian jazz queen, Sheila Majid, entertaining Citi Prestige guests with soulful renditions of her signature songs.

who swipe their card a minimum of three times while travelling abroad can redeem their free ride home from a Citibank Priority Booth at the Airport Limo (M) Sdn Bhd counter, where a dedicated staff ushers them straight to a waiting limo.” Targeted as it is to the international globe trotter; Citi Prestige is a global card. The card was launched simultaneously in the United States, Mexico, Hong Kong, Singapore and Malaysia in the first quarter of 2013. “We are listening closely to cardmembers’ feedback and are currently expanding Citi Prestige to additional countries aligned with Citi’s Global Consumer and Cards strategy,” shares Cavale. When asked about how Citi Prestige differs from other credit cards which also target the same client demographics, the intuitive Managing Director is quick to say, “What makes Citi Prestige different is the experience it offers. Over and above the common benefits that the other products in the market offer, Citi Prestige ensures that every touch point – application, onboarding and engagement, are differentiated and enhanced in order to meet the affluent segment’s refined needs. The concierge plays its part to deliver ‘white glove’ treatment to our cardmembers. Citi Prestige is your passport to unforgettable experiences. Since our launch this March, we have done a variety of events for our cardmembers. We have hosted dinners by Celebrity Chefs as well as Michelin star chefs, flown our cardmembers across the Kuala Lumpur skyline via helicopter, and invited our cardmembers to VIP experiences at concerts abroad. There are more of such events planned for this year as appreciation and recognition for our Citi Prestige cardmembers. The Citi Prestige Card is also the first credit card to be issued under the MasterCard World Elite platform in the Asia Pacific region.” While new credit cards are launched frequently by various banks, Citibank cards stay relevant by constantly striving to work around its customers’ needs and build its value proposition to suit these changing needs. Cavale expands on the two new Citi cards launched recently. “Citi Prestige offers unparalleled benefits such as a dedicated Citi Prestige Global Concierge, available 24/7

16 on the cover on the cover

to fulfil all lifestyle needs of affluent consumers with local and to enjoy a variety of lifestyle and travel benefits anywhere in the global expertise; access to unique experiences and global events; world via our Citi Prestige Global Concierge service. Available 24/7 complimentary night stay at 800 hotels globally and unlimited to all our card members, wherever they might be in the world, access to over 600 airport lounges worldwide, all tailored to our dedicated team of experts will purchase tickets and help card meet the evolving spending patterns of the affluent segment. The members gain admission to the world’s most coveted events from Citibank Rewards Platinum Card allows customers to be in the sporting tournaments to fashion shows or the opening night of driving seat by bringing together the added flexibility to select a big Broadway show. Card members will also be able to make bundles of rewards and benefits called Rewards Category. Each dinner reservations at the world’s finest restaurants and have their category is tailored to specific interests and spending habits in travel and entertainment requests taken care of. Card members segments such as shopping, driving, entertainment, travel and also gain access to a set of curated events and once-in-a-lifetime home. The new lifestyle-orientated card offers 5X rewards points, experiences, such as personal shopping in Paris, or diving in Oman.” automatic protection and bonus coupons and gives customers the With such a well-thought out premise, it would seem that freedom to choose and modify their rewards experience as their Citi Prestige goes well beyond the gold standard, propelling its needs evolve. In addition, they can now redeem their points on-the- upwardly mobile target to heights yet to be savoured. go via any digital smart phone. The Citibank PremierMiles Credit Card is the first and only card in Malaysia that offers cardholders the freedom to fly to over 150 destinations around the world via 53 international airlines. It gives huge travel privileges and access to our businessmen and travellers segment. Citibank credit cards are popular because they meet different lifestyle needs,” stressed Cavale. He adds, “Customers are also extremely mobile, travelling overseas frequently for work or leisure. According to the World Travel & Tourism Council, travel, especially international demand, has remained largely resilient and exceeded growth in the wider global economy. In addition, Asia is expected to continue to have strong growth in the travel sector in 2013. The affluent customer, who is well-travelled and enjoys luxurious experiences, will be able

Citi Prestige offers card members exclusive privileges and access to a world of unforgettable experiences.

17 “The will to win means nothing if you haven’t the will to prepare.”

Juma Ikangaa

For it is in preparation that you set goals to achieve, and in achievement you set benchmarks. With each step, you distinguish yourself from the rest.

This is the HAPA defi nition of Excellence.

Setting Industry Standards for Service and Quality Excellence

HOSPITALITY ASIA PLATINUM AWARDS (HAPA) recognizes and rewards the crème de la crème of the hospitality industry at all levels. Focusing on the people who strive ceaselessly to give guests a hospitality experience bar none, this signature soiree has become a much-anticipated event for all players and businesses who work within the hospitality industry. Dedicated to recognizing and rewarding personalities and establishments who have shown drive, dedication and passion for the hospitality industry, HAPA award categories are as diverse as the industry it serves, with Personality awards dedicated to service excellence and leadership, to categories ranging from the best experiences to be had in travel, golf, spa, food and entertainment. The Oscars of Hospitality is held annually, with Malaysia and Regional countires taking it in turn to host the event.

hospitality asia ~ July-Sept 2013 Issue Page 18 C M Y K