Buffet HoldinHoldingg Stations For the ultimate guest experience
Soup Station Pasta Station Omelette Station
Seafood Station Sushi Station Dim Sum Station
Cold Display Station Ice Cream Station Cold Plate Station
Induction Cooking Station Induction Holding Station Induction Wok Station
We have a FULL range of hotel furniture & equipment. Contact us TODAY for Carving Station all 15 catalogues! Pizza Station FHA booth: 4C2-01 Bread Station www.sks.com.my Malaysia - Singapore +603-56361118
hospitality asia ~ March-May 2012 Issue Page IFC C M Y K Buffet HoldinHoldingg Stations For the ultimate guest experience
Soup Station Pasta Station Omelette Station
Seafood Station Sushi Station Dim Sum Station
Cold Display Station Ice Cream Station Cold Plate Station
Induction Cooking Station Induction Holding Station Induction Wok Station
We have a FULL range of hotel furniture & equipment. Contact us TODAY for Carving Station all 15 catalogues! Pizza Station FHA booth: 4C2-01 Bread Station www.sks.com.my Malaysia - Singapore +603-56361118
hospitality asia ~ March-May 2012 Issue Page IFC C M Y K publisher’s note
Welcome to our ongoing commitment to change and innovation! You are now reading the refreshed Hospitality Asia! It’s all part of our plan to continue delivering information in our inimitable style, which is now even more eye-catching and easy to read. The new lifestyle format is also a nod to the increasing readership of Hospitality Asia. Innovating Change, Driving Demand
his move signifies again HAPA judges to pick the excellent from the continued commitment the best. on the part of World Asia As we keep momentum going Publishing to producing with the new, refreshed magazine, a quality magazine which helps its and new sector awards, we are readers stay ahead of the game also slowly branching into event by giving them access to trends, management. As managers of our developments and analysis in order to own Awards programme, who better keep them ahead at all times. than us to assist other brands in the Not only do we deliver industry- conceptualizing and running of their centric news and updates to the very own awards? With the credit hospitality, travel and food and crunch still on us, and fears of a global entertainment industries, we are recession still looming, we know becoming a popular reference point that rank and file staff and looking for travellers who enjoy the finer more for security than the next small things in life. increment if they jump jobs. New The move towards expanding awards will help assure employees the Hospitality Asia Platinum that their commitment means Awards (HAPA) franchise is also something, and will go a long way to another indication of our deep- the promoting of better performance rooted commitment to continuity. in the workplace. I know this, because Nominations are already open for WAP is the workplace of winners – HAPA Indonesia. The addition of of staff who have grown with the Indonesia to our list of country- company and who are now helping me specific awards, such as Malaysia and steer it into the next millennium. Singapore means that more hospitality So if you have an idea about trying staff and managers will be getting to instate a staff appreciation function due acknowledgement for their hard or awards, please do talk to me at work and commitment. Nowhere in [email protected]. I’m the world has does hospitality come always glad when the ultimate winners Jennifer Ong so naturally as in Southeast Asia, and are the people in the business. Founder / Publisher it will be a monumental task for our
Page 2 hospitality asia ~ March-May 2012 Issue Page 3 C M Y K Founder • Publisher Head Office Jennifer Ong World Asia Publishing [M] Sdn Bhd [email protected] [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya PA to Founder/Publisher Selangor Darul Ehsan, Malaysia Janice Entaba Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 [email protected] E-mail: [email protected] Assistant Publishing & Events Director Steven Austin WAP Singapore [email protected] 10 Anson Road, #10-06 International Plaza Assistant Publishing & Events Manager Singapore 079903 Tel : +65 9067 4090, +65 8163 7300 Tee Joe Jer [email protected]
Assistant Publishing Manager websites Elizabeth Tee www.HospitalityAsiaOnline.asia [email protected] www.Hapa.asia Consulting Editor-In-Chief Karen-Michaela Tan [email protected]
Senior Project Manager – HAPA Nor Sherina Binti Khairi www.facebook.com/HAPAAwards [email protected]
Finance & HR Director Printing Rachel Law Percetakan Lai Sdn Bhd [email protected] 1 Persiaran 2/118C Kawasan Perindustrian Desa Tun Razak Creative Direction Cheras, 56000 Kuala Lumpur, Malaysia Pat Seow Tel : +60 3 9173 1111 Devilish Ideas
Contributor David Bowden Travel Write Sdn Bhd
Contributing Photographer Chin Kit Sen Write Pix Unlimited
memberships and endorsements
Chefs Association of Malaysian Food & Society of Professional Singapore Chefs The Society of The Les Clefs d’Or Association of Culinary Bali Culinary Thailand Chef’s Malaysia Beverage Chefs (Singapore) Association Golden Keys Singapore Indonesia Professionals Jakarta Professionals Indonesia Association (WACS) Executives Association
Baking Industry Food & Beverage Singapore Food International Association of Association of Jakarta International Hotel Public Relations Club Managers Training Centre Managers Association Manufacturers Bartenders Association Bartenders & Rooms Division Hotels Association Association of Thailand Association (Singapore) (Singapore) of Singapore Association (IBA) Sommeliers Singapore Executives Indonesia
Indonesia Club Singapore Association of Food Equipment, Managers Association Manufacturers & Suppliers
Restaurant Association Asian Golf Course Bali Spa & Wellness Hospitality Purchasing Kuala Lumpur Tourist Malaysian Association of Singapore Owners Federation Association Association (Singapore) Association of Housekeepers Association of Singapore Housekeepers
Stamford College
Page 4 Orion by VingCard Elsafe is a NEW intelligent energy management solution that provides energy saving, while CONTROL YOUR ensuring guest comfort by determining guest presence in the room and optimizing the A/C runtime.
Through VISIONLINE wireless platform which also runs COSTS AND VingCard electronic locks and Elsafe in-room safes, Orion can monitor the hotel occupancy and A/C efficiency, thus improving your environmental initiatives while reducing COMFORT costs and ensuring guest comfort.
VingCard Elsafe, your total solution provider of hotel security and systems.
VingingCard Elsafe | www.vingcardelsafeafe.comcom | info@f vcegcegroupr .ccomm ASSAS ABLOYY HosHo pitalityt Ptee Ltd | 3 Limm TecT k Kim Road | #11-02 Singapore Technoologig es Buildlddingng | Singaporere 0889344 | PPhoonee: +66655 (63(630(6(63663030305)5))7 76706677070 | EE--mmaaiailaiill: sisingnngagapggaappore@@vceggrouproup.comcomom Providere of: VinV gCara d Locks & Systeme s | Elsasafe in-room Safesafes | OrioO n EMMS | PoPolarBBaBar MiMMinini ibarbar
hospitality asia ~ March-May 2012 Issue Page 5 C M Y K on the cover Seeing stars takes on a whole new meaning when the HAPA-GAB Excellence Awards kicks off. An industry awards programme dedicated specifically to the F&B industry, the HAPA-GAB Excellence Awards is an independently managed awards programme created to recognize and acknowledge GAB customers who excel in service and product excellence. The awards objective is to raise the standard of product and service quality within the beverage industry, and is in line with the GAB Academy and HERO programmes as well as all the brands under GAB’s umbrella.
travel, golf & spa Travel Report 24 The Good Life – Grand Lexis Port Dickson provides the perfect getaway. Destination 26 The Best of Indonesia – So many facets, so many personalities, a myriad of possibilities in a nation where contrast is the name of the game, and differentiation the key to being memorable. This is where colour, culture, character and comfort exist in one amazing hodgepodge of experiences. Perfectly Personal – designed on the 3C concept (classy, chic and cozy), Batik Boutique Hotel offers more than just creature comforts. Slice Of Paradise – Enter Furama Villas & Spa Ubud, Bali and tranquillity takes an irresistible hold on you, and comfort wraps you up in a tight embrace scented with the breeze from the paddy fields of Banjar Bindu. food & entertainment Being Social 43 Keep your finger on the pulse of society and stay in touch with the best social events to be had across three countries. From wine dinners with witty hosts, new places to chill out, lounges to be seen at, and cool DJs to party to, our new pages are an amalgamation of everything hot, hip and happening around Southeast Asia. hospitality Opinion 62 Standing Otto-vation – The words of the President Mentor of the Singapore Chef’s Association bear weight (and fruit) for the hospitality industry. Coffee Chat 64 Men Who Matter – The coming up of the year’s second quarter has left some still gasping, but two hospitality stalwarts are keeping ahead of the game, with their eyes on the road, and hands firmly on the wheel. One is from the West, the other from the East; yet Charles Abbot and Kamaruddin Baharin seem to share the same tailor, albeit not the same bolt of cloth.
HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management in hospitality and hospitality-related establishments, institutions and associations. COPYRIGHT © world asia PUBLISHING (m) sdn bhd
Page 6 hospitality asia ~ March-May 2012 Issue Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia, Vietnam and the Philippines. Hospitality Asia is also available for browsing at various reading lounges of the following establishments:-
HOTELS, RESORTS & MICE (MALAYSIA) Hilton Kuching, Sarawak Shangri-La’s Golden Sands Resort, Penang Grand Park City Hall Armada Hotel Petaling Jaya Hilton Petaling Jaya, Selangor Shangri-La Hotel Kuala Lumpur Hard Rock Hotel Singapore Ascott Kuala Lumpur Holiday Inn Glenmarie Kuala Lumpur Shangri-La’s Rasa Ria Resort, Kota Kinabalu, Hilton Singapore Avillion Port Dickson, Negeri Sembilan Holiday Inn Melaka Sabah Holiday Inn Atrium Singapore Awana Kijal Golf, Beach & Spa Resort, Holiday Inn Resort, Penang Shangri-La’s Rasa Sayang Resort & Spa, Holiday Inn Singapore Orchard City Centre Terengganu Holiday Villa Subang, Selangor Penang Hotel 1929, Singapore Awana Porto Malai Langkawi, Kedah Hotel Equatorial Bangi-Putrajaya Shangri-La’s Tanjung Aru Resort Kota Hotel Grand Pacific Batik Boutique Hotel, Kuching Hotel Equatorial Kuala Lumpur Kinabalu, Sabah Hotel Michael Bayview Hotel Georgetown Penang Hotel Istana Kuala Lumpur Sheraton Imperial Kuala Lumpur Hotel Re! @ Pearl’s Hill Bayview Hotel Melaka Hotel Maya Kuala Lumpur Sime Darby Convention Centre InterContinental Singapore Berjaya Georgetown Hotel Penang Hotel Novotel Kota Kinabalu 1Borneo Somerset Ampang Kuala Lumpur Klapsons, The Boutique Hotel Berjaya Langkawi Beach & Spa Resort Hotel Novotel Kuala Lumpur City Centre Somerset Seri Bukit Ceylon Kuala Lumpur Landmark Village Hotel Singapore Langkawi, Kedah Hyatt Regency Kinabalu, Sabah Sunway Resort Hotels & Spa, Selangor Link Hotel Singapore Berjaya Redang Beach Resort, Redang Island, Hyatt Regency Kuantan Resort Sutera Harbour Resort Kota Kinabalu, Sabah M Hotel Singapore Terengganu Imperial Hotel, Miri Swiss Garden Golf Resort & Spa, Mandarin Orchard Singapore Berjaya Times Square Hotel & Convention Impiana Cherating Resort, Pahang Damai Laut Mandarin Oriental Singapore Center Kuala Lumpur Impiana KLCC Hotel & Spa Kuala Lumpur Swiss-Garden Hotel Kuala Lumpur Marina Bay Sands Singapore Berjaya Tioman Beach Resort, Tioman Island, InterContinental Kuala Lumpur Tanjong Jara Resort, Terengganu Marina Mandarin Singapore Johor Japamala Resort, Tioman The Andaman, A Luxury Collection Resort, Moon Hotel Singapore Best Western Premier Seri Pacific Hotel Jerejak Rainforest Resort Langkawi Naumi Kuala Lumpur JW Marriott Hotel Kuala Lumpur The Banjaran Hotsprings Retreat New Majestic Hotel Bon Ton Resort Langkawi, Kedah Klana Resort Seremban The Club at The Saujana Novotel Clarke Quay Singapore Boulevard Hotel Kuala Lumpur Kuala Lumpur Convention Centre (KLCC) The Danna Langkawi Oneo 15 Marina Club Cameron Highlands Resort, Pahang Le Meridien Kuala Lumpur The Datai Langkawi, Kedah Orchard Hotel Singapore Carcosa Seri Negara Kuala Lumpur Legend, The Kuala Lumpur The Gardens Hotel & Residences, Orchard Parade Hotel Singapore Casa Del Rio Melaka Lone Pine Hotel, Penang Kuala Lumpur Orchard Parksuites Cherengin Hill Convention & Spa Resort Mandarin Oriental Hotel Kuala Lumpur The Majestic Malacca Pan Pacific Orchard Cititel Hotel Penang Maxims, Genting Highlands, Pahang The Royale Bintang Kuala Lumpur Pan Pacific Singapore Cititel Mid Valley Kuala Lumpur Maytower Hotel & Serviced Residences The Royale Bintang Resort and Spa, Paramount Hotel Singapore City Bayview, The Langkawi, Kedah Kuala Lumpur Negeri Sembilan PARKROYAL on Beach Road Club Med Cherating, Pahang Melia Hotel Kuala Lumpur The Ritz-Carlton Kuala Lumpur PARKROYAL on Kitchener Road Colmar Tropicale, Berjaya Hills Meritus Pelangi Beach Resort Langkawi, The Royale Chulan Kuala Lumpur PARKROYAL Serviced Suites Singapore Concorde Hotel Kuala Lumpur Kedah The Saujana Hotel Kuala Lumpur Peninsula Excelsior Hotel, Singapore Concorde Hotel Shah Alam, Selangor Mid Valley Exhibition Center, Kuala Lumpur The Villas @ Sunway Resort Hotel Quality Hotel Marlow, Singapore Coronade Hotel, The Kuala Lumpur (MVEC) The Westin Kuala Lumpur Quincy Hotel, Singapore Corus Hotel Kuala Lumpur MINES Wellness Hotel The Westin Langkawi Resort & Spa, Kedah Raffles Hotel Singapore Crowne Plaza Mutiara Kuala Lumpur Miri Marriott Resort & Spa, Sarawak The Zenith Hotel, Kuantan Rasa Sentosa Resort, Singapore Cyberview Resort & Spa, Selangor Nexus Resort Karambunai, Sabah Thistle Johor Bahru Regency House De Palma Ampang, Selangor One World Hotel Petaling Jaya, Selangor Thistle Port Dickson, Negeri Sembilan Rendezvous Hotel Dorsett Regency Kuala Lumpur Pacific Regency Hotel Suites Kuala Lumpur Tiara Beach Resort, Port Dickson, Royal Plaza on Scotts Doubletree by Hilton Kuala Lumpur Palace of the Golden Horses, Selangor Negeri Sembilan Shangri-La Hotel, Singapore Eastern & Oriental Hotel Penang Palm Garden Hotel, Selangor Tiara Labuan Hotel Shangri-La’s Rasa Sentosa Resort Eastin Hotel Petaling Jaya, Selangor Pan Pacific Kuala Lumpur International Traders Hotel Kuala Lumpur Sheraton Towers Singapore Eastin Hotel Penang Airport Hotel Traders Hotel Penang Siloso Beach Resort, Sentosa, Singapore Equatorial Cameron Highlands, Pahang Pangkor Laut Resort, Perak Zon All Suites Residences On The Park, Singapore Marriott Hotel Equatorial Hotel Melaka PARKROYAL Kuala Lumpur The Kuala Lumpur Swissotel Merchant Court Hotel Equatorial Hotel Penang PARKROYAL Penang Swissotel The Stamford, Singapore Evergreen Laurel Hotel Penang PARKROYAL Serviced Suites Kuala Lumpur HOTELS, RESORTS & MICE (SINGAPORE) The Elizabeth Hotel Everly Resort Hotel Malacca Pearl International Hotel Kuala Lumpur Albert Court Hotel Singapore The Fullerton Hotel Four Points by Sheraton, Kuching Philea Resort & Spa Melaka Amara Hotel Singapore The Regent Singapore Four Points by Sheraton Langkawi Resort Piccolo Hotel Kuala Lumpur Amara Sanctuary Resort Sentosa Singapore The Ritz-Carlton, Millenia Singapore Four Seasons Resort Langkawi, Kedah PNB Darby Park Executive Suites Berjaya Hotel Singapore The Scarlet Hotel Fraser Place Kuala Lumpur Kuala Lumpur Capella Singapore The St. Regis Singapore Furama Bukit Bintang Prince Hotel & Residence Kuala Lumpur Carlton Hotel Traders Hotel Singapore G Hotel Penang Pullman Kuching Changi Village Hotel Wanderlust Hotel Golden Palm Tree Sepang Pullman Putrajaya Lakeside Concorde Hotel Singapore Wangz Hotel GTower Hotel Kuala Lumpur Putra World Trade Centre Kuala Lumpur Conrad Centennial Singapore York Hotel Singapore Grand Bluewave Hotel Shah Alam, Selangor (PWTC) Crockfords Tower Grand Borneo Hotel, Kota Kinabalu Putrajaya International Convention Centre Equarius Hotel SPAS (MALAYSIA) Grand Dorsett Labuan Hotel (PICC) Fairmont Singapore Andana Spa Kuala Lumpur Grand Dorsett Subang Putrajaya Marriott Hotel Festive Hotel – Resorts World at Sentosa Angsana Spa Kuala Lumpur Grand Lexis, Port Dickson Putrajaya Shangri-La Four Seasons Hotel Bella Luna Sdn Bhd Grand Margherita Hotel, Kuching Renaissance Hotel Kuala Lumpur Furama Riverfront Singapore Biossentials Puri Spa Grand Millennium Kuala Lumpur Renaissance Melaka Gallery Hotel Borneo Spa – Nexus Resort Karambunai Grand Seasons Hotel Kuala Lumpur Ri-Yaz Heritage Marina Resort & Spa, Goodwood Park Hotel Sabah Hard Rock Hotel Penang Terengganu Grand Copthorne Waterfront Hotel Singapore Edes Spa – The Puteri Pacific Hotel, Johor Heritage Hotel Ipoh, Perak Riverside Majestic Hotel, Kuching Grand Hyatt Singapore Elysyle Spa Hilton Kuala Lumpur Royale Bintang Damansara, The Selangor Grand Mercure Roxy Hotel Energy Day Spa, Ampang, Kuala Lumpur
8 distribution list distribution list
Gamelan Spa, Kuala Lumpur Vanity Mansion Kuala Lumpur Embassy of Italy AIRLINE OFFICES IN MALAYSIA Jari Jari Spa Kota Kinabalu, Sabah Vansh Kuala Lumpur Embassy of Japan Air France Jojoba Spa Kuala Lumpur Vintry Cellars, Petaling Jaya Embassy of Laos Air India M Spa Genting, Pahang Xenri Japanese Restaurant @ Wisma Elken Embassy of Myanmar Air Mauritius Mandara Spa – Sutera Harbour Resort YUZU Japanese Restaurant @ The Gardens High Commission of New Zealand Air New Zealand Kota Kinabalu, Sabah Embassy of The Philippines All Nippon Airways Co Ltd Mandrayu Spa – Strawberry Park Resort, RESTAURANTS (SINGAPORE) Saudi Arabia Embassy Berjaya Air Pahang 1-Altitude Embassy of Spain British Airways – Qantas/British Airways Martha Tilaar Spa Kuala Lumpur Boathouse Restaurant Taipei Representative Office Malaysia Ozmosis Health and Day Spa, Bangsar, Club Chinois Embassy of Thailand Cathay Pacific Airways Kuala Lumpur Coriander Leaf Embassy of United Arab Emirates China Airlines – CAL Samsara Spa @ Swiss Garden Hotel Crystal Jade Golden Palace (Paragon) UK Embassy/High Commission Emirates Kuala Lumpur Friends at Jelita U.S. Embassy Firefly Sembunyi Spa – Cyberview Resort & Spa Garibaldi Embassy of the Socialist Republic of Vietnam KLM Royal Dutch Airlines Serenity Spa, Shah Alam Helipad @ Clarke Quay Lufthansa Malaysia Spa Indrani, Starhill, Kuala Lumpur Il Lido, Sentosa Golf Club HOSPITALITY SCHOOLS (MALAYSIA) Malaysia Airlines - MAS - Malaysia Airline Spa Village, Pangkor Laut Resort, Perak Indochine Restaurant Club Street Ascot Academy System Berhad Spa Village, Tanjong Jara Resort, Terengganu Indochine Waterfront Berjaya Higher Education Sdn Bhd Myanmar Airways International – MAI St Gregory Spa – PARKROYAL Penang Resort Ivory Cilantro Culinary Academy Philippine Airlines Tatami Spa - Berjaya Hills, Pahang Jaan, Swissotel The Stanford Genting Inti International College Royal Brunei Airlines Teratai Spa @ Meritus Pelangi Beach Resort Ku De Ta Singapore Kolej Damansara Utama (KDU) Singapore Airlines – SIA & Spa, Langkawi Lantern @ Fullerton Bay Hotel Singapore Kolej Tunku Abdul Rahman Thai International Airways Teratak Spa, Penang Le Papillion Nilai School of Hospitality & Tourism Vietnam Airlines Thalia Spa @ Eastin Hotel Petaling Jaya, Lei Gardens (CHIJMES) Ranaco Training & Education Institute The Andaman Spa – Andaman Datai Bay, Les Amis Sunway University College AIRLINE OFFICES in Singapore Langkawi, Kedah Majestic Restaurant & Bar Taylor’s University College Air France The Sompoton Spa @ Hotel Istana One on the Bund Air India Kuala Lumpur Original Sin HOSPITALITY SCHOOLS (SINGAPORE) Air Mauritius Ltd The Spa – Mandarin Oriental Kuala Lumpur OSO Ristorante At-Sunrice GlobalChef Academy All Nippon Airways Co. Ltd Paddy Fields Dimensions International College Pte Ltd Asiana Airlines SPAS (SINGAPORE) Paradise Pavillion Raffles Campus Pte Ltd Bangkok Airways Co. Ltd Amrita Spa at Swissotel The Stamford Pierside Kitchen & Bar Raffles Hospitality School British Airways PLC Aramsa Spa, Singapore Prive, Keppel Island SHATEC Institutes Cathay Pacific Airways Ltd Aviva Spa at Aranda Country Club Rang Mahal Singapore Culinary Institute (SCI) Continental Airlines Ayuthaya – The Royal Thai Spa @ Gallery Restaurant Madame Butterfly Temasek Culinary Academy Emirates Hotel Singapore Saint Pierre The Tourism Academy @ Sentosa Gulf Air Co Banyan Tree Spa Salt Grill & Sky Bar, ION Orchard Indian Airlines Ltd Earth Sanctuary Day Spa Savanh Bistro + Lounge GOLF CLUBS & RESORTS (MALAYSIA) Japan Air Lines Co. Ltd Essence Vale Aroma Spa Senso Awana Genting Higlands Golf & Country KLM Royal Dutch Airlines Estheva Spa Si Chuan Dou Hua Restaurant Resort Korean Air Lines Helio Asia Spa Sky Dining @ Singapore Flyer Berjaya Hills Golf & Country Club Kuwait Airways Corporation Lagunita Spa Sky on 57 @ Marina Bay Sands Bukit Beruntung Golf & Country Club, Myanmar Airways International Co. Ltd Mayoory Ayurvedic Spa, Singapore Taste Paradise Selangor Nippon Cargo Airlines Co. Ltd Rustic Nirvana Singapore Tawandang Microbrewery @ Dempsey Bukit Jalil Golf & Country Resort, Selangor PT Garuda Indonesia Spa Botanic at Sentosa Resort & Spa The Cliff Cinta Sayang Golf & Country Resort, Kedah Pakistan International Airlines Spaboutique The Forbidden City Clearwater Sanctuary Golf Resort, Perak Royal Brunei Airlines Spa Valley The Jewel Box, Mount Faber Darul Aman Golf & Country Club, Kedah Royal Jordanian Spa Villas – Resorts World at Sentosa The Song of India Glenmarie Golf & Country Club, Selangor SAS Singapore St Gregory Spa at Marina Mandarin Tung Lok Restaurant, Singapore Horizon Hills Golf & Country Club Saudi Arabian Airlines The Asian Spa at Fullerton Hotel Vansh Kelab Golf Perkhidmatan Awam, Sempati Air The Aspara Spa at Goodwood Park Hotel Ying Yang, The Club Hotel Kuala Lumpur Singapore Airlines Ltd The Oriental Spa at Mandarin Oriental Kota Permai Golf & Country Club, Selangor South African Airways Singapore EMBASSIES IN MALAYSIA Kuala Lumpur Golf & Country Club Sri Lankan Airlines Ltd The Spa @ Aranda, Singapore Australian Trade Commission Mercure Johor Palm Resort & Golf Swissair The Tamarind Spa British High Commission Pulai Springs Golf & Country Club, Johor Vietnam Airlines Wayan Retreat Balinese Spa, Singapore Canadian High Commission Royal Selangor Golf Club, Kuala Lumpur Embassy of Japan Saujana Golf & Country Club, Selangor AIRPORT/AIRLINE LOUNGES RESTAURANTS (MALAYSIA) Embassy of Spain Sultan Abdul Aziz Shah Golf Club, Selangor Cathay Pacific Lounge, KLIA 7atenine Embassy of Sweden Tanjong Puteri Golf Resort, Johor Dynasty Lounge, KLIA Al-Amar Lebanese Cuisine Kuala Lumpur Embassy of the Federal Republic of Germany The Mines Resort & Golf Club Golden Lounge Domestic KLIA Bagan Bar & Restaurant, Penang Embassy of the People’s Republic of China Tropicana Golf & Country Club, Selangor Golden Lounge Kota Kinabalu, Malaysia Bianco Kuala Lumpur Embassy of The Republic of Indonesia Golden Lounge Kuching, Malaysia Bijan Bar & Restaurant Kuala Lumpur Embassy of the Republic of Italy GOLF CLUBS & RESORTS (SINGAPORE) Golden Lounge London, UK Bijou Kuala Lumpur Embassy of the Republic of Korea Jurong Country Club Golden Lounge Melbourne, Australia Chin’s Stylish Chinese Cuisine, Penang Embassy of the Republic of the Philippines Keppel Country Club Golden Lounge Penang, Malaysia Crystal Jade Restaurant @ The Gardens Embassy of the Socialist Republic of Vietnam Laguna National Golf & Country Club Golden Lounge Perth, Australia Dragon-I Restaurant Kuala Lumpur Embassy of the Union of Myanmar Marina Bay Golf Course Golden Lounge Regional, KLIA Ecoba Bar & Restaurant Petaling Jaya Embassy of the United States of America Orchid Country Club Golden Lounge Satellite KLIA El Meson Spanish Restaurant Kuala Lumpur France Embassy of Malaysia Raffles Country Club Golden Lounge Singapore Enak Kuala Lumpur High Commission of Brunei Darussalam Safra Resort & Country Club Golden Lounge Sydney, Australia Eu Yan Sang’s Zun Kitchenette High Commission of the Republic of Seletar Country Club Kris Flyer Gold Lounge, Singapore Changi FUKUYA Authentic Japanese Cuisine Singapore Sentosa Golf Club Airport Ibunda, Malay Fine Dining, Kuala Lumpur Indian High Commission Singapore Island Country Club Plaza Premium Lounge, LCCT il Lido Italian Dining + Lounge Bar, New Zealand High Commission Tanah Merah Country Club Silver Kris Lounge, KLIA Kuala Lumpur Royal Danish Embassy Warren Golf & Country Club Silver Kris Lounge, Singapore Changi Airport Indulgence Restaurant & Living, Ipoh, Perak Royal Embassy of Saudi Arabia Kechara Oasis New Age Vegetarian Cuisine, Royal Thai Embassy, The TRAVEL AGENTS (MALAYSIA) ONBOARD Petaling Jaya The Italian Trade Commission Bestour & Travel (M) Sdn Bhd First Class and Business Class Flights on KURA, Petaling Jaya Discovery Overland Holiday Sdn Bhd Malaysia Airlines (MAS) La Risata Kuala Lumpur EMBASSIES in Singapore Malaysian Harmony Tour & Travel Sdn Bhd MOVIDA Kitchen + Bar + Club Lounge Embassy of Argentina Mayflower Acme Tours Sdn Bhd Noble House Restaurant Kuala Lumpur Australian High Commission Pacific World Destination East Sdn Bhd Oriental Pavilion Restaurant Petaling Jaya Embassy of Austria Pak Loh Chiu Chow Restaurant Embassy of Belgium TRAVEL AGENTS (SINGAPORE) Passage Thru’ India Kuala Lumpur High Commission of Brunei Darussalam City 99 Asia Travel (S) Pte Ltd Shook! Restaurant Embassy of Cambodia Farmosa Holiday Tours (S) Pte Ltd SOHO Free House, Penang High Commission of Canada Nam Ho Travel Service (S) Pte Ltd SOULed Out Kuala Lumpur Chinese Embassy Seiki Travel Pte Ltd Tamarind Hill Kuala Lumpur Embassy of France Shengyan Tours & Travel That Little Wine Bar, Penang Embassy of Germany The Ming Room Restaurant Kuala Lumpur High Commission of India The Ship Kuala Lumpur Embassy of Indonesia
9 The Inaugural HAPA Indonesia 2012-2014 Series Has Arrived!
Good news for all Indonesian properties! In this first ever edition of HAPA Indonesia, we are inviting all restaurants, bars, cafes, hotels, resorts, spas and golf courses to participate and compete with the best hospitality contenders in Indonesia. After several very successful Malaysia, Singapore and Regional Series, the HAPA committee decided that it was time for the awards to branch out to other country-specific awards series, and it made perfect sense to begin with Indonesia – the country with some of the world’s best villa resorts and restaurants. We are equally thrilled for our Indonesian nominees this year for we know it’s going to be a tremendous competition as Indonesians are known for their service excellence and warm hospitality. The participating cities will include Jakarta, Bali, Yogyakarta, Surabaya, Bandung and possibly Medan. Nominations and judging have already begun, but it’s still not too late to participate if you do so by end of April 2012. Judging spans between January to August 2012, during which two sets of “mystery judges” will visit the nominated property or personality at any time unannounced. Once again, the HAPA panel of Judges comprise regional industry professionals and corporate figures cum avid world travellers, to name a few. In line with HAPA’s 10th anniversary at the Regional Series last year, a new concept of awarding the “Best 10 in Asia” was introduced. The same concept will continue this year and other series ahead. However, since this is a miniseries, the awards will be narrowed down and presented to the “Best 5” in some categories. A total of 24 awards will be presented with categories ranging from personality, establishment, culinary, department and major awards. The committee is speaking to potential venues to co-host the Gala Dinner, currently proposed to be held in Jakarta for one night. In true HAPA fashion, this awards ceremony will take on a red carpet appeal with a Black-Tie dress code. We are also searching for a children’s charity foundation in Indonesia to support with funds raised through ticket sales and the Gala Dinner, so please write to us if you have any suggestions for a local home. Stay tuned for more updates on this highly-anticipated event happening in November 2012.
10 hapa release hapa release
LIST OF AWARDS
7 MAJOR AWARDS 8 ESTABLISHMENT AWARDS SVE HAPA SERVICE EXCELLENCE S5S HAPA SIGNATURE 5-STAR HOTEL HTY HAPA HOTEL OF THE YEAR S4S HAPA SIGNATURE 4-STAR HOTEL RSY HAPA RESORT OF THE YEAR SBQ HAPA SIGNATURE BOUTIQUE RTY HAPA RESTAURANT OF THE YEAR RESORT/VILLAS GMY HAPA GENERAL MANAGER OF THE YEAR SFR HAPA SIGNATURE FAMILY & RECREATIONAL RESORT CTY HAPA EXECUTIVE CHEF OF THE YEAR SSR HAPA SIGNATURE SERVICED RESIDENCES ETY HAPA HOSPITALITY ENTREPRENEUR OF THE YEAR SSE HAPA SIGNATURE SPA EXPERIENCE SNS HAPA SIGNATURE NIGHTSPOT 3 PERSONALITY AWARDS SGC HAPA SIGNATURE GOLF COURSE MCW HAPA MASTER CHEF – WESTERN CUISINE MCA HAPA MASTER CHEF – ASIAN CUISINE 3 CULINARY AWARDS IFB HAPA MOST INNOVATIVE F&B PERSONALITY EDE HAPA MOST EXQUISITE DINING EXPERIENCE – WESTERN CUISINE 3 DEPARTMENT AWARDS ACR HAPA MOST AUTHENTIC ASIAN CUISINE RESTAURANT FOC HAPA BEST FRONT OFFICE TBR HAPA MOST TRENDY RESTOBAR CCG HAPA BEST CONCIERGE HSK HAPA BEST HOUSEKEEPING
Note: The above 24 awards listed are subject to change and final confirmation by the HAPA Committee.
11 A PERFECT MATCH.
hospitality asia ~ March-May 2012 Issue Page 12 C M Y K