Mica (P) 169/05/2012
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Customer Satisfaction Towards Service Quality: a Study of Malindo Air
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah1, Daisy Kee Mui Hung2, Nurul Syakirah3, Mohd Azri Hanif4, Arti Bella5, Rudresh Pandey6, Rashed Fahad Almuhaini7, Majdi Anwar Quttainah8 Universiti Sains Malaysia1,2,3,4 Jalan Sg Dua, 11800 Minden, Pulau Pinang, Malaysia. ABES Engineering College Ghaziabad5,6 19th KM Stone, NH 24, Ghaziabad, Uttar Pradesh 201009, India. Kuwait University7,8 Jamal Abdul Nasser St, Kuwait. Correspondence Email: [email protected] ABSTRACT In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction. Keywords: Airplanes, Customer Satisfaction, Satisfy, Service Quality and Malindo Air INTRODUCTION Airplanes are one of the most important transportation in the whole world. Airplanes are used to transport both humans and parcels all around the world. It is a transportation that saves a lot of time and also shorten the distance in travelling from one place to another. There are two types of operations in the Aviation Industry which include Low-Cost Carriers (LCC) and Full Cost Carriers (FCC). Low-cost carriers (LCC) are emphasizing on low-cost operations by means it has low fares and fewer comforts. -
Media Release
Media Release Terminal 2 prepares to handle more passengers SINGAPORE, 30 August 2012 – With the closure of the Budget Terminal (BT) at Singapore Changi Airport on 25 September 2012, airlines currently operating at the terminal – Berjaya Air, Cebu Pacific, Firefly, Mandala Airlines, South East Asian Airlines and Tiger Airways – will move their operations to Terminal 2 on that day. Changi Airport Group (CAG) has implemented measures to ensure a smooth transition for the airlines while passenger facilities at Terminal 2 are undergoing upgrading works so that service levels will continue to be high. CAG has actively engaged its airline partners to prepare for the move. This has included ensuring that ground handlers and service staff are trained and ready to operate in the new terminal. Since April 2012, CAG has also reassigned the check-in counters for existing carriers in Terminal 2 to accommodate the BT airlines. The revised list can be found in Annex A. Improvements are being made to key touch points in Terminal 2 to enhance the travelling experience for passengers. For example, the Departure and Arrival Immigration areas are currently being upgraded to increase the number of automated immigration gantries. In addition, the taxi waiting area in the Arrival Hall will be expanded and additional taxi bays will also be constructed. The move of the six BT airlines to Terminal 2 will see the addition of some 790 weekly flights. In terms of passenger movements, Terminal 2 and BT managed about 13 million and 5 million respectively in the past year. Terminal 2 can handle up to 23 million passenger movements a year and managed 21.6 million passenger movements in 2007, just before the opening of Terminal 3 in January 2008. -
Malaysia Civil Helicopters
YEAR END 2017 MALAYSIA CIVIL HELICOPTERS Sponsored by ASIA PACIFIC REGION CIVIL HELICOPTER FLEET REPORT – YEAR END 2016 1 MALAYSIA Total Fleet : 157 y yearend 2017, there were 157 helicopters in Medium-size helicopters are the most widely-used in Malaysia, Malaysia, a slight 1.9% increase from the previous with 63 helicopters in the country’s fleet categorized as such. B year’s fleet of 154. However, this category has been contracting since 2015 and it is the only size that saw contraction during 2016-2017. The light- Airbus continued to have the largest share among all OEMs, twin and single-engine categories have nearly the same share in with 54% (85) of the fleet, a 3.7% growth from the previous year. the market, with 40 and 36, respectively. Leonardo followed representing 22% (35) of the fleet, largely composed of AW139s, primarily used in the offshore segment. In terms of operators, Weststar Aviation (Weststar) and MHS Aviation, both of which provide support to the O&G industry, Overall, Malaysia continued to be a dominant player in offshore operate the largest fleets making up nearly 24% of the country’s operations, represented by a 27% (43) share in the market, total fleet. despite a 10.4% contraction in fleet size. Helicopters used for multi-mission use were widely-used, expanding from the previous year, with 25% (39) of the fleet in this category. Corporate mission use followed, making up 17% (26) of the fleet. 2 CIVIL HELICOPTER FLEET REPORT – YEAR END 2017 : MALAYSIA COUNTRY PROFILE : MALAYSIA 49+0+0 30+0+027+0+018+0+011+0+010+0+06+0+0 -
Silk Road Air Pass: a CAREC Proposal
Silk Road Air Pass: A CAREC proposal Revised Draft, 1 August 2020 This proposal/study was prepared for ADB by Brendan Sobie, Senior Aviation Specialist and Consultant for CAREC Table of Contents: Concept Introduction ……………………………………………………………. Page 2 Summary of Opportunities and Challenges …………………………… Page 3 Historic Examples of Air Passes and Lessons Learned ……………. Page 4 Silk Road Air Pass: The Objective …………………………………………… Page 9 Silk Road Air Pass: Regional International Flights …….…………… Page 11 Silk Road Air Pass: Domestic Flights ………………….…………………. Page 14 Silk Road Air Pass: Domestic Train Travel ..…………………………… Page 18 Silk Road Air Pass: the Two CAREC Regions of China ………….. Page 19 Silk Road Air Pass: Promoting Flights to/from CAREC …………… Page 21 Silk Road Air Pass: Sample Itineraries and Fares…. ………………. Page 23 Conclusion: Why Now? ……………………………………………………….. Page 26 Conclusion: Possible Conditions to Facilitate Success …………. Page 27 Addendum: Embracing New Technology ..………………………….. Page 28 Concept Introduction: Air passes have been used for over three decades by the airline and travel industries to facilitate travel within regions by offering a block of several one-way flights at a discount compared to buying the same flights separately. They are typically sold to tourists from outside the region planning a multi-stop itinerary. By selling a package of flights, often on several airlines, air passes can make travel within a region easier and more affordable, enabling tourists to visit more countries. While their overall track record is mixed, air passes have succeeded in the past at stimulating tourism in several regions, particularly regions that were suffering from high one-way air fares. In recent years one-way air fares have declined significantly in most regions, limiting the appeal of air passes. -
Global Volatility Steadies the Climb
WORLD AIRLINER CENSUS Global volatility steadies the climb Cirium Fleet Forecast’s latest outlook sees heady growth settling down to trend levels, with economic slowdown, rising oil prices and production rate challenges as factors Narrowbodies including A321neo will dominate deliveries over 2019-2038 Airbus DAN THISDELL & CHRIS SEYMOUR LONDON commercial jets and turboprops across most spiking above $100/barrel in mid-2014, the sectors has come down from a run of heady Brent Crude benchmark declined rapidly to a nybody who has been watching growth years, slowdown in this context should January 2016 low in the mid-$30s; the subse- the news for the past year cannot be read as a return to longer-term averages. In quent upturn peaked in the $80s a year ago. have missed some recurring head- other words, in commercial aviation, slow- Following a long dip during the second half Alines. In no particular order: US- down is still a long way from downturn. of 2018, oil has this year recovered to the China trade war, potential US-Iran hot war, And, Cirium observes, “a slowdown in high-$60s prevailing in July. US-Mexico trade tension, US-Europe trade growth rates should not be a surprise”. Eco- tension, interest rates rising, Chinese growth nomic indicators are showing “consistent de- RECESSION WORRIES stumbling, Europe facing populist backlash, cline” in all major regions, and the World What comes next is anybody’s guess, but it is longest economic recovery in history, US- Trade Organization’s global trade outlook is at worth noting that the sharp drop in prices that Canada commerce friction, bond and equity its weakest since 2010. -
Second Aircraft for Airasia (NST 03/02/1997)
03/02/1997 Second aircraft for AirAsia AIRASIA Sdn Bhd, which launched its first Boeing 737-300s last year, officiated the arrival of its second aircraft in a colourful traditional tepung tawar ceremony at the Sultan Abdul Aziz Shah International Airport in Subang, Selangor. The ceremony, which was witnessed by Prime Minister Datuk Seri Dr Mahathir Mohamad on Saturday, marked another milestone for AirAsia which is aiming to go global in five years. AirAsia director Datuk Tik Mustaffa said the company had made known to the Transport Ministry two or three months ago on its interest to have additional flight destinations. "We submitted a proposal to the ministry last week on expanding our operation within the Asian region to include China, India and Indonesia," he told a Press conference earlier. Plans are in the pipeline to fly to Subic Bay or Cebu in the Philippines next year. The country's second national carrier, commercially known as Pacific Eagle, commenced operation on Nov 18 last year after a two-year delay when Malaysia Airlines refused to share with AirAsia some of its regional routes. While Malaysia Airlines will continue to be the country's sole international carrier, AirAsia will ensure that there will not be an overlapping of routes between the two airlines. Tik said the airline would also consider operating domestic flights if the local demand and also market share justified the move. AirAsia, incorporated in 1993, is a joint venture company between Hicom Holdings Bhd which holds a 85 per cent stake and Mofaz Air Sdn Bhd the remaining 15 per cent. -
Airlines Codes
Airlines codes Sorted by Airlines Sorted by Code Airline Code Airline Code Aces VX Deutsche Bahn AG 2A Action Airlines XQ Aerocondor Trans Aereos 2B Acvilla Air WZ Denim Air 2D ADA Air ZY Ireland Airways 2E Adria Airways JP Frontier Flying Service 2F Aea International Pte 7X Debonair Airways 2G AER Lingus Limited EI European Airlines 2H Aero Asia International E4 Air Burkina 2J Aero California JR Kitty Hawk Airlines Inc 2K Aero Continente N6 Karlog Air 2L Aero Costa Rica Acori ML Moldavian Airlines 2M Aero Lineas Sosa P4 Haiti Aviation 2N Aero Lloyd Flugreisen YP Air Philippines Corp 2P Aero Service 5R Millenium Air Corp 2Q Aero Services Executive W4 Island Express 2S Aero Zambia Z9 Canada Three Thousand 2T Aerocaribe QA Western Pacific Air 2U Aerocondor Trans Aereos 2B Amtrak 2V Aeroejecutivo SA de CV SX Pacific Midland Airlines 2W Aeroflot Russian SU Helenair Corporation Ltd 2Y Aeroleasing SA FP Changan Airlines 2Z Aeroline Gmbh 7E Mafira Air 3A Aerolineas Argentinas AR Avior 3B Aerolineas Dominicanas YU Corporate Express Airline 3C Aerolineas Internacional N2 Palair Macedonian Air 3D Aerolineas Paraguayas A8 Northwestern Air Lease 3E Aerolineas Santo Domingo EX Air Inuit Ltd 3H Aeromar Airlines VW Air Alliance 3J Aeromexico AM Tatonduk Flying Service 3K Aeromexpress QO Gulfstream International 3M Aeronautica de Cancun RE Air Urga 3N Aeroperlas WL Georgian Airlines 3P Aeroperu PL China Yunnan Airlines 3Q Aeropostal Alas VH Avia Air Nv 3R Aerorepublica P5 Shuswap Air 3S Aerosanta Airlines UJ Turan Air Airline Company 3T Aeroservicios -
Sha Update Editorial Team
Jul 2014 – Sep 2014 MICA (P) 032/02/2014 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Celebrating Employee Excellence and Hotel Productivity Ideas The 32nd FDAWU / NTUC / SHA Productivity Seminar cum Nine hotels were also recognised at the ceremony for their “Employee of the Year” and “Productivity Idea” Award implementation of productivity ideas to boost productivity. Presentation was held on 11 July 2014 at Furama RiverFront Shangri-La Hotel Singapore emerged as the grand winner Singapore. of “Productivity Idea” Award 2014, while Hard Rock Hotel, Holiday Inn Singapore Orchard City Centre and Shangri- This year, a record number of 57 deserving employees were La’s Rasa Sentosa Resort & Spa, Singapore received special nominated by their respective organisations to receive the mention. “Employee of the Year” award. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Celebrating Employee Excellence 1-2 • CityGas Singapore -
Direct Flight from Singapore to Subang Airport
Direct Flight From Singapore To Subang Airport Pedagoguish Oswald defect, his chamiso mildens rearm thrillingly. Unstinted Fraser usually plodge some stibium or unharness antagonistically. Outlaw Halvard speans sidearm, he resurging his horseman very uncomfortably. Listed below are known to enjoy the. Operators or owners that are flying to Malaysia don't have one worry. Jonker Street is an ideal location to stay in the city. There is well as you know more fbos in each destination too many factors for the brits are from singapore to subang airport? Flights to Singapore from Kuala Lumpur land at Changi Airport, an airport that ensures waiting is never dull due to the wide variety of shops, restaurants, movie theaters and game consoles on site. As one of the most visited cities in the world, London is busy, vibrant and very tourist friendly. Flying on Thanksgiving Day itself typically offers the cheapest possible fares; the day after is often a pretty good deal as well. Is able to handle over one million passengers annually to Singapore to and from Subang Ipoh! Subang near Kuala Lumpur Malaysia View Sultan Abdul Aziz Shah Airport on. Self-Drive & Commercial Flight Redang Island Resort. Firefly are a point to point airline, so like a low cost airline there is no connecting flights service. Seletar airport subang flights are services to singapore changi right time there any violation in the flight? The airports from a direct singapore and winter brings snow and includes fees to get ready to? They mean red jackets and tall, furry hats called bearskins. This is the largest and busiest airport in Malaysia, and it is not very close to the city centre in Kuala Lumpur. -
Preliminary Aircraft Accident Report A02/19 18 April 2019
PRELIMINARY AIRCRAFT ACCIDENT REPORT A02/19 18 APRIL 2019 ACCIDENT INVOLVING BD100 CHALLENGER REGISTRATION 9M-TST AT SULTAN ABDUL AZIZ SHAH AIRPORT, SUBANG, SELANGOR 18 MARCH 2019 AIR ACCIDENT INVESTIGATION BUREAU MINISTRY OF TRANSPORT MALAYSIA INTRODUCTION The Air Accident Investigation Bureau of Malaysia The Air Accident Investigation Bureau of Malaysia (AAIB) is the air accidents and incidents investigation authority in Malaysia that is responsibled to the Ministry of Transport. Its mission is to promote aviation safety through the conduct of independent and objective investigation into air accidents and serious incidents. The AAIB conducts the investigations in accordance with Annex 13 to the Chicago Convention and Malaysian Civil Aviation Regulations 2016. The AAIB will adhere to ICAO’s stated objective when it carries out the investigations: “The sole objective of the investigation of an accident or incident shall be the prevention of accidents and incidents. It is not the purpose of this activity to apportion blame or liability.” Accordingly, it is inappropriate that AAIB’s reports should be used to assign fault or blame or determine liability, since neither the investigation nor the reporting process has been undertaken for that purpose. This report contains a statement of facts which have been determined up to the time of issue. It must be regarded as tentative, and is subjected to alteration or correction if additional evidence becomes available. i AIRCRAFT ACCIDENT/SERIOUS INCIDENT REPORT Aircraft Type : Bombardier Model : -
HA Marmay11 Mainsection.Pdf
hospitality asia ~ March-May 2011 Page IFC C M Y K hospitality asia ~ March-May 2011 Page 1 C M Y K NOTE PUBLISHER’S ROAR OF THE FINEST While I am always wistful when it comes to comparing the Singapore hospitality experience to that of my home country, I know that other Southeast Asian properties are looking at Singapore guardedly as well. They have good reason to. After all, Singapore will play host to the Hospitality Asia Platinum Awards 2011-2013, with Capella Singapore hosting the Welcome Dinner on November 17 2011, and Mandarin Orchard Singapore hosting the Gala Dinner the next night. I know Singapore well enough to boldly say that both dinner events will be amazing. There is also a fine crop of nominees from the Lion City for HAPA Regional 2011- 2013. I am very pleased to say that instead of shrinking and cautiously watching the action from the sidelines, other Southeast Asian properties have boldly put in their bids to compete with the best of the best. Apart from Singapore and Malaysia, HAPA Regional will see the usual suspects from Thailand (Bangkok and Phuket) and Indonesia (Jakarta and Bali). The new participating cities are Koh Samui, Chiang Mai, Chiang Rai, Bintan, Hanoi, Ho Chi Minh and Manila as well. What a series it is going to be! As my team and I continue to endeavour to lift the standards of Southeast Asian hospitality on a whole, we also look to our own publication with the view of improving. We continue to refine the product, fuelled by feedback from not only the suppliers which this publication initially served, but also the increasing number of first class and business travellers who enjoy our content on some of the best airlines in the world. -
Dewan Rakyat Parlimen Ketiga Belas Penggal Ketiga Mesyuarat Pertama
Naskhah belum disemak DEWAN RAKYAT PARLIMEN KETIGA BELAS PENGGAL KETIGA MESYUARAT PERTAMA Bil. 19 Rabu 8 April 2015 K A N D U N G A N JAWAPAN-JAWAPAN LISAN BAGI PERTANYAAN-PERTANYAAN (Halaman 1) RANG UNDANG-UNDANG: Rang Undang-undang Kanun Tatacara Jenayah (Pindaan) 2015 (Halaman 28) Rang Undang-undang Kesalahan Keselamatan (Langkah-langkah Khas)(Pindaan) 2015 (Halaman 55) Rang Undang-undang Suruhanjaya Penerbangan 2015 (Halaman 146) Rang Undang-undang Suruhanjaya Sekuriti (Pindaan) 2015 (Halaman 228) USUL-USUL: Waktu Mesyuarat dan Urusan Dibebaskan Daripada Peraturan Mesyuarat (Halaman 27) Menangguhkan Bacaan Kali Yang Kedua dan Ketiga Rang Undang-undang (Halaman 54) Waktu Mesyuarat dan Urusan Dibebaskan Daripada Peraturan Mesyuarat (Halaman 57) Menyerahkan Rang Undang-undang Kepada Jawatankuasa Pilihan (Halaman 127) Merentikan Kuat Kuasa Peraturan-peraturan Mesyuarat (Halaman 219) Menangguhkan Bacaan Kali Yang Kedua dan Ketiga Rang Undang-undang (Halaman 259) DR. 8.4.2015 1 MALAYSIA DEWAN RAKYAT PARLIMEN KETIGA BELAS PENGGAL KETIGA MESYUARAT PERTAMA Rabu, 8 April 2015 Mesyuarat dimulakan pada pukul 10.00 pagi DOA [Timbalan Yang di-Pertua (Datuk Haji Ismail bin Haji Mohamed) mempengerusikan Mesyuarat] JAWAPAN-JAWAPAN LISAN BAGI PERTANYAAN-PERTANYAAN 1. Dato' Haji Irmohizam bin Haji Ibrahim [Kuala Selangor] minta Menteri Kewangan menyatakan adakah kerajaan bercadang mengkaji kaedah pengagihan BR1M dalam bentuk kupon atau baucar yang hanya boleh ditebus untuk barangan tertentu sahaja untuk memastikan penerima bantuan membelanjakan wang untuk tujuan yang sepatutnya sahaja seperti Program Bantuan Khasiat Tambahan (SNAP) di Amerika Syarikat. Timbalan Menteri Kewangan [Datuk Haji Ahmad bin Haji Maslan]: Assalamualaikum warahmatullahi wabarakatuh, salam sejahtera, salam 1Malaysia. Soalan mengenai Bantuan Rakyat 1Malaysia (BR1M).