VOLUME 18 • ISSUE 2 JUNE-AUGUST 2012 PP 8897/05/2013(032307) • MICA (P) 169/05/2012

hospitality asia ~ June-August Issue 2012 Front Cover Gatefold + Spine C M Y K SCRL_Spa_Hospitality Asia_Diecut_Right_Gatefold_MzAd_FA_W225xH280mm.pdf 1 5/18/12 11:37 AM

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MY CY an of CMY Island Masterpiece K A lavish boutique resort crafted as an art village by a distinguished architect in south East Asia. Inspired by Legends his cultural heritage and beliefs and thus expressed by painting his profound notions of Traditional Malay These islands are richly endowed with a heritage of Architecture for the world to cherish and admire. tremendous myths and legends which dates back hundreds Indulge in highly hand-crafted as well as brilliant of years, some of the legends have some basis in truth and furnishings of time-honoured Malay Architecture at historical evidences and as a natural haven this island is the Seri Chenang Resort & Spa . most prominent in South East Asia. Unravel these tales at Seri Chenang Resort & Spa Langkawi. Where Your Journey Begins... The latest addition to the island of legends is the luxurious Seri Chenang Sited on the western part of Langkawi Island, Seri Chenang Resort Resort and Spa Langkawi which is inspired by the long-established Malay and Spa is complemented with a 24-hour butler service, an infinity architectural heritage–laid in a setting that personifies the essences of swimming pool, a gymnasium, an art gallery and Kayangan Spa Malaysian culture, legacy and warmth. where long-held health secrets are revitalised.

The Malay heritage villas, named Rumah , Rumah Negeri Escape to this legendary island for an exceptional experience like Sembilan, Rumah Melaka, Rumah , Rumah and never before and unravel the stories untold at Seri Chenang Resort Rumah , also known as “Rumah Ibu” which represents the and Spa Langkawi. Seri Chenang Resort & Spa Langkawi Lot 1150 Pantai Chenang, Mukim Kedawang, 07000 Langkawi, Kedah Darul Aman, Scan to discover heart of the family integrates all the main characteristics of a typical Reservation 1 300 88 SCRL | T +60 4 955 8275 | F +60 4 955 8277 our Promotional “Kampong” abode similar to those found in states around Malaysia. [email protected] | www.serichenangresort.com Room Rates publisher’s note

The reviews are in and we’ve done well! This pertains to the new look Hospitality Asia which we launched the year with. The free flow layout has made for an easier read, and has given our 18-year-old grande dame of magazines a new, youthful feel. No wonder we see it tucked into LV bags in Malaysian lounges.

Going Beyond Publication

nnovation is the key to new Our forte is designing events to suit the life. Whilst I do not believe in image, feel and style of the occasion, as reinventing just for the sake of well as managing them! The first of our keeping up with trends, there is very own stable of events will be the Wine a very true need to revamp the way we & Gourmet Experience which you will be look at business in order to stay relevant. hearing of shortly! It is going to be a wine We’ve made our name as being Southeast pairing dinner with a difference, so keep Asia’s longest running, locally-produced your eyes peeled! magazine, and while I am proud that hotel Another event in the pipeline is owners, General Managers and chefs use Hospitality Rocks - a celebration for the us as a resource, I know also that there hospitality industry sometime in early can be many more ways in which my team 2013. This will be the first ever celebration/ and I can promote the hospitality trade. hospitality party for Southeast Asia and This is why World Asia Publishing is now we hope that this will be acknowledged officially also an awards management, as Hospitality Day - marked on our yearly event design and event management calendar just like Independence Day. company! We have been appointed the Another feather in our caps! event arm for a charming boutique With the HAPA-GAB collaboration, property in Langkawi, and are already we also see the Hospitality Asia Platinum in the process of designing a number of Awards (HAPA) model going places. This events for other interested clients. recognition platform which we created is now being seen as being one of the best modules to base a reward-recognition system of awards on. You will find out why in the cover story. I hope this will also motivate some other industry players to come forward and work with my team and I to come up with awards specifically for your brand or property. Meanwhile, our own HAPA Indonesia is also gearing up, with sizzling hot nominations and a mad rush to confirm the venue of the red-carpet gala. Until next issue, let’s connect at Jennifer Ong [email protected]. Founder / Publisher

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SeSeriri Cheenan ng Ressoorrt & SpS a LaLangkak wiwi Scanann toto discdisi overoveovever LotLLo 115015 Pantaii Chenh ang,ana MukMuMukkiimm Kedawedadawang,g,g 07007700000L L angkangkawi,awii KedKede ahh D arulararurulru AmaAmman, Malayaallaylla siaia ourourr PrPromP motiootioto onalnna ReseReRessseervatrvav ion:ionon: 1 3000 8 8 SCCRLR | T +6060 449 955585 8 275755 | F +60+6+60 4 9555 8 27727777 | sttay@say@y@s@s@ ericereririchenahhenenan ngrengresortsorr .comcomco | www.ssericerricr chenahenangrenggresortsort.comcomom RoomRooRoomm RatRatese

hospitality asia ~ June-August 2012 Issue Page 3 C M Y K Founder • Publisher Jennifer Ong [email protected]

Consulting Editor-In-Chief Karen-Michaela Tan [email protected]

Assistant Publishing & Events Director Steven Austin [email protected] Head Office Assistant Publishing & Events Manager World Asia Publishing [M] Sdn Bhd Elizabeth Tee [564376-H] [email protected] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Selangor Darul Ehsan, Malaysia Publishing & Events Executive Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 Genji Soh E-mail: [email protected] [email protected]

Publishing & Events Assistant WAP Norayu Binti Ishak 10 Anson Road, #10-06 International Plaza [email protected] Singapore 079903 Tel : +65 9067 4090, +65 8163 7300 Project & Events Director Janice Entaba [email protected] websites Senior Project & Events Manager www.HospitalityAsiaOnline.asia Nor Sherina Binti Khairi [email protected] www.Hapa.asia Assistant Events & Communications Manager Tee Joe Jer [email protected]

Finance & HR Director www.facebook.com/HAPAAwards Rachel Law [email protected] Printing Creative Direction Percetakan Lai Sdn Bhd Pat Seow 1 Persiaran 2/118C Devilish Ideas Kawasan Perindustrian Desa Tun Razak Cheras, 56000 , Malaysia Contributor Tel : +60 3 9173 1111 David Bowden Travel Write Sdn Bhd

Contributing Photographer Chin Kit Sen Write Pix Unlimited

memberships and endorsements

Chefs Association of Malaysian Food & Society of Professional Singapore Chefs The Society of The Les Clefs d’Or Thailand Chef’s Association of Culinary Bali Culinary Macau Culinary Malaysia Beverage Chefs (Singapore) Association Golden Keys Singapore Indonesia Association (WACS) Professionals Jakarta Professionals Indonesia Association Executives Association

Restaurant Association Food & Beverage Singapore Food Baking Industry Training Singapore Pastry International Bartenders Association of Sommelier Association Jakarta International Association of of Singapore Managers Association Manufacturers Centre (Singapore) Alliance Association Bartenders & of Malaysia (SOMLAY) Hotels Association Rooms Division of Singapore Association (IBA) Sommeliers Singapore Indonesia Executives

Hotel Public Relations Malaysian Association Club Managers Indonesia Club Asian Golf Course Bali Spa & Wellness Kuala Lumpur Tourist Hospitality Purchasing Stamford College Berjaya University Association of Thailand of Housekeepers Association (Singapore) Managers Association Owners Federation Association Association Association (Singapore) College of Hospitality

Singapore Association of Food Equipment, Association of Singapore Housekeepers Manufacturers & Suppliers

Page 4 hospitality asia ~ June-August 2012 Issue Page 5 C M Y K on the cover In Malaysia no other company is as committed to making this the golden age for beer as Guinness Anchor Berhad (GAB). As Malaysia’s market leader in the beer and stout industry, and producers of the multiple award- winning Guinness, Tiger, Heineken, Anchor Smooth, Anchor Strong, Kilkenny, Anglia Shandy and Malta, GAB is committed to raising the bar (both metaphorically and physically) where the quality of their beverages, along with their presentation and their delivery methods is concerned.

travel, golf & spa Travel Report 24 Perfectly Personalized – The Chateau, Berjaya Hills, Pahang, Malaysia is something Malaysia can be truly proud of. Feature 26 A Legend In The Making – Seri Chenang Resort & Spa Langkawi, Malaysia is a unique concept boutique resort which evokes the grandeur and mastercraftmanship of a bygone age of Malaysia. food & entertainment Chefs Feature 44 From Genesis To Revelation – They are the high priests of Malaysian cuisine – a disparate group of individuals from many points on the map who are calling Malaysia home for a while, working shoulder to shoulder with talented home-grown talent who themselves are deserving of a few stars. hospitality Feature 64 The Final Frontier – Space is the word, and it is the way of business for some far-thinking producers and designers. Delve into the chic world of space management, where compression becomes chic and storage space become conversation pieces. Coffee Chat 73 What Lies Beneath – Every capital has its properties of note; iconic hotels which define luxury in their own ways. Savvy owners and operators however are cottoning on that a beautiful room in and of itself can only do so much. After the exclusive toiletries, deep pile carpets and turn down chocolates, it is the intangibles which may work best at bringing guests back. Focus 76 Building Brand Malaysia – Sales, Marketing and Public Relations agency whosyn’Signature is built on a bedrock of entrepreneurship, strong media connections, commendable work ethics and sheer bravado. Opinion 78 The Good Word – PestBusters has maintained an unparalleled reputation for quality since its inception - something Capella Singapore General Manager Robert Lagerwey can attest to.

HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management in hospitality and hospitality-related establishments, institutions and associations. COPYRIGHT © world asia PUBLISHING (m) sdn bhd

Page 6 hospitality asia ~ June-August 2012 Issue Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia, Vietnam and the Philippines. Hospitality Asia is also available for browsing at various reading lounges of the following establishments:-

HOTELS, RESORTS & MICE (MALAYSIA) Holiday Inn Resort, Sime Darby Convention Centre Hotel Re! @ Pearl’s Hill Armada Hotel Petaling Jaya Holiday Villa Subang, Selangor Somerset Ampang Kuala Lumpur InterContinental Singapore Ascott Kuala Lumpur Hotel Equatorial Bangi-Putrajaya Somerset Seri Bukit Ceylon Kuala Lumpur Klapsons, The Boutique Hotel Avillion Port Dickson, Negeri Sembilan Hotel Equatorial Kuala Lumpur Sunway Putra Hotel Kuala Lumpur Landmark Village Hotel Singapore Awana Kijal Golf, Beach & Spa Resort, Hotel Istana Kuala Lumpur Sunway Resort Hotels & Spa, Selangor Link Hotel Singapore Terengganu Hotel Maya Kuala Lumpur Sutera Harbour Resort Kota Kinabalu, Sabah M Hotel Singapore Awana Porto Malai Langkawi, Kedah Hotel Novotel Kota Kinabalu 1Borneo Swiss Garden Golf Resort & Spa, Mandarin Orchard Singapore Batik Boutique Hotel, Kuching Hotel Novotel Kuala Lumpur City Centre Damai Laut Mandarin Oriental Singapore Bayview Hotel Georgetown Penang Hyatt Regency Kinabalu, Sabah Swiss-Garden Hotel Kuala Lumpur Singapore Bayview Hotel Melaka Hyatt Regency Kuantan Resort Tanjong Jara Resort, Terengganu Marina Mandarin Singapore Berjaya Georgetown Hotel Penang Imperial Hotel, Miri The Andaman, A Luxury Collection Resort, Moon Hotel Singapore Berjaya Langkawi Beach & Spa Resort Impiana Cherating Resort, Pahang Langkawi Naumi Langkawi, Kedah Impiana KLCC Hotel & Spa Kuala Lumpur The Banjaran Hotsprings Retreat Berjaya Redang Beach Resort, Redang Island, InterContinental Kuala Lumpur The Chateau Spa & Organic Wellness Resort Novotel Clarke Quay Singapore Terengganu Japamala Resort, Tioman The Club at The Saujana Oasia Hotel Singapore Berjaya Times Square Hotel & Convention Jerejak Rainforest Resort The Danna Langkawi Oneo 15 Marina Club Center Kuala Lumpur JW Marriott Hotel Kuala Lumpur The Datai Langkawi, Kedah Orchard Hotel Singapore Berjaya Tioman Beach Resort, , Klana Resort Seremban The Gardens Hotel & Residences, Orchard Parade Hotel Singapore Johor Kuala Lumpur Convention Centre (KLCC) Kuala Lumpur Orchard Parksuites Best Western Premier Dua Sentral Le Meridien Kuala Lumpur The Majestic Malacca Pan Pacific Orchard Bon Ton Resort Langkawi, Kedah Lone Pine Hotel, Penang The Royale Bintang Kuala Lumpur Pan Pacific Singapore Boulevard Hotel Kuala Lumpur Mandarin Oriental Hotel Kuala Lumpur The Royale Bintang Resort and Spa, Paramount Hotel Singapore Cameron Highlands Resort, Pahang Maxims, Genting Highlands, Pahang Negeri Sembilan PARKROYAL on Beach Road Carcosa Seri Negara Kuala Lumpur Maytower Hotel & Serviced Residences The Ritz-Carlton Kuala Lumpur PARKROYAL on Kitchener Road Casa Del Rio Melaka Kuala Lumpur The Royale Chulan Kuala Lumpur PARKROYAL Serviced Suites Singapore Cherengin Hill Convention & Spa Resort Melia Hotel Kuala Lumpur The Saujana Hotel Kuala Lumpur Peninsula Excelsior Hotel, Singapore Cititel Hotel Penang Meritus Pelangi Beach Resort Langkawi, Kedah The Villas @ Sunway Resort Hotel Quality Hotel Marlow, Singapore Cititel Mid Valley Kuala Lumpur Mid Valley Exhibition Center, Kuala Lumpur The Westin Kuala Lumpur Quincy Hotel, Singapore City Bayview, The Langkawi, Kedah (MVEC) The Westin Langkawi Resort & Spa, Kedah Singapore Club Med Cherating, Pahang MINES Wellness Hotel The Zenith Hotel, Kuantan Rasa Sentosa Resort, Singapore Colmar Tropicale, Berjaya Hills Miri Marriott Resort & Spa, Sarawak Thistle Johor Bahru Regency House Concorde Hotel Kuala Lumpur Nexus Resort Karambunai, Sabah Thistle Port Dickson, Negeri Sembilan Rendezvous Hotel Concorde Hotel Shah Alam, Selangor One World Hotel Petaling Jaya, Selangor Tiara Beach Resort, Port Dickson, Royal Plaza on Scotts Coronade Hotel, The Kuala Lumpur Pacific Regency Hotel Suites Kuala Lumpur Negeri Sembilan Shangri-La Hotel, Singapore Corus Hotel Kuala Lumpur Palace of the Golden Horses, Selangor Tiara Labuan Hotel Shangri-La’s Rasa Sentosa Resort Crowne Plaza Mutiara Kuala Lumpur Palm Garden Hotel, Selangor Traders Hotel Kuala Lumpur Sheraton Towers Singapore Cyberview Resort & Spa, Selangor Pan Pacific Kuala Lumpur International Airport Traders Hotel Penang Siloso Beach Resort, Sentosa, Singapore De Palma Ampang, Selangor Hotel Zon All Suites Residences On The Park, Singapore Marriott Hotel Dorsett Regency Kuala Lumpur Pangkor Laut Resort, The Kuala Lumpur Swissotel Merchant Court Hotel Doubletree by Hilton Kuala Lumpur PARKROYAL Kuala Lumpur Swissotel The Stamford, Singapore Eastern & Oriental Hotel Penang PARKROYAL Penang HOTELS, RESORTS & MICE (SINGAPORE) The Elizabeth Hotel Eastin Hotel Petaling Jaya, Selangor PARKROYAL Serviced Suites Kuala Lumpur Albert Court Hotel Singapore The Fullerton Hotel Eastin Hotel Penang Pearl International Hotel Kuala Lumpur Amara Hotel Singapore The Regent Singapore Equatorial Cameron Highlands, Pahang Philea Resort & Spa Melaka Amara Sanctuary Resort Sentosa Singapore The Ritz-Carlton, Millenia Singapore Equatorial Hotel Melaka Piccolo Hotel Kuala Lumpur Bay Hotel, Singapore The Scarlet Hotel Equatorial Hotel Penang PNB Darby Park Executive Suites Berjaya Hotel Singapore The St. Regis Singapore Evergreen Laurel Hotel Penang Kuala Lumpur Capella Singapore Traders Hotel Singapore Everly Resort Hotel Malacca Prince Hotel & Residence Kuala Lumpur Carlton Hotel Wanderlust Hotel Four Points by Sheraton, Kuching Pullman Kuching Changi Village Hotel Wangz Hotel Four Points by Sheraton Langkawi Resort Pullman Putrajaya Lakeside Concorde Hotel Singapore York Hotel Singapore Four Seasons Resort Langkawi, Kedah Putra World Trade Centre Kuala Lumpur (PWTC) Conrad Centennial Singapore Fraser Place Kuala Lumpur Putrajaya International Convention Centre Crockfords Tower SPAS (MALAYSIA) Furama Bukit Bintang (PICC) Equarius Hotel Andana Spa Kuala Lumpur G Hotel Penang Putrajaya Marriott Hotel Angsana Spa Kuala Lumpur Golden Palm Tree Sepang Putrajaya Shangri-La Festive Hotel – Resorts World at Sentosa Bella Luna Sdn Bhd GTower Hotel Kuala Lumpur Renaissance Hotel Kuala Lumpur Four Seasons Hotel Biossentials Puri Spa Grand Bluewave Hotel Shah Alam, Selangor Renaissance Melaka Furama Riverfront Singapore Borneo Spa – Nexus Resort Karambunai Sabah Grand Borneo Hotel, Kota Kinabalu Ri-Yaz Heritage Marina Resort & Spa, Gallery Hotel Edes Spa – The Puteri Pacific Hotel, Johor Grand Dorsett Labuan Hotel Terengganu Elysyle Spa Grand Dorsett Subang Riverside Majestic Hotel, Kuching Grand Copthorne Waterfront Hotel Singapore Energy Day Spa, Ampang, Kuala Lumpur Grand Lexis, Port Dickson Royale Bintang Damansara, Selangor Grand Hyatt Singapore Gamelan Spa, Kuala Lumpur Grand Margherita Hotel, Kuching Seri Chenang Resort & Spa Langkawi Grand Mercure Roxy Hotel Jari Jari Spa Kota Kinabalu, Sabah Grand Millennium Kuala Lumpur Seri Pacific Hotel Kuala Lumpur Grand Park City Hall Jojoba Spa Kuala Lumpur Grand Seasons Hotel Kuala Lumpur Shangri-La’s Golden Sands Resort, Penang Grand Park Orchard M Spa Genting, Pahang Hard Rock Hotel Penang Shangri-La Hotel Kuala Lumpur Hard Rock Hotel Singapore Mandara Spa – Sutera Harbour Resort Heritage Hotel Ipoh, Perak Shangri-La’s Rasa Ria Resort, Kota Kinabalu, Kota Kinabalu, Sabah Hilton Kuala Lumpur Sabah Holiday Inn Atrium Singapore Mandrayu Spa – Strawberry Park Resort, Hilton Kuching, Sarawak Shangri-La’s Rasa Sayang Resort & Spa, Penang Holiday Inn Singapore Orchard City Centre Pahang Hilton Petaling Jaya, Selangor Shangri-La’s Tanjung Aru Resort Kota Kinabalu, Hotel 1929, Singapore Martha Tilaar Spa Kuala Lumpur Holiday Inn Glenmarie Kuala Lumpur Sabah Hotel Grand Pacific Ozmosis Health and Day Spa, Bangsar, Holiday Inn Melaka Sheraton Imperial Kuala Lumpur Hotel Michael Kuala Lumpur

8 distribution list distribution list

Samsara Spa @ Swiss Garden Hotel RESTAURANTS (SINGAPORE) Embassy of Myanmar TRAVEL AGENTS (SINGAPORE) Kuala Lumpur 1-Altitude High Commission of New Zealand City 99 Asia Travel (S) Pte Ltd Sembunyi Spa – Cyberview Resort & Spa Boathouse Restaurant Embassy of The Philippines Farmosa Holiday Tours (S) Pte Ltd Serenity Spa, Shah Alam Caffe B Saudi Arabia Embassy Nam Ho Travel Service (S) Pte Ltd Spa Indrani, Starhill, Kuala Lumpur Club Chinois Embassy of Spain Seiki Travel Pte Ltd Spa Village, Pangkor Laut Resort, Perak Coriander Leaf Taipei Representative Office Shengyan Tours & Travel Spa Village, Tanjong Jara Resort, Terengganu Crystal Jade Golden Palace (Paragon) Embassy of Thailand St Gregory Spa – PARKROYAL Penang Resort Friends at Jelita Embassy of United Arab Emirates OFFICES IN MALAYSIA Tatami Spa - Berjaya Hills, Pahang Garibaldi UK Embassy/High Commission Air France Teratai Spa @ Meritus Pelangi Beach Resort & Helipad @ Clarke Quay U.S. Embassy Air India Spa, Langkawi Il Lido, Sentosa Golf Club Embassy of the Socialist Republic of Vietnam Air Mauritius Teratak Spa, Penang Indochine Restaurant Club Street Air New Zealand Thalia Spa @ Eastin Hotel Petaling Jaya, Indochine Waterfront HOSPITALITY SCHOOLS (MALAYSIA) All Nippon Airways Co Ltd The Andaman Spa – Andaman Datai Bay, Ivory Ascot Academy Berjaya Air Langkawi, Kedah Jaan, Swissotel The Stamford Berjaya Higher Education Sdn Bhd British Airways – Qantas/British Airways The Sompoton Spa @ Hotel Istana Ku De Ta Singapore Cilantro Culinary Academy Malaysia Kuala Lumpur Lantern @ Fullerton Bay Hotel Singapore Genting Inti International College Cathay Pacific Airways The Sompoton Spa @ Prince Hotel & Residence Le Papillion Kolej Damansara Utama (KDU) China Airlines – CAL Kuala Lumpur Lei Gardens (CHIJMES) Kolej Tunku Abdul Rahman Emirates The Spa – Mandarin Oriental Kuala Lumpur Les Amis Nilai School of Hospitality & Tourism Majestic Restaurant & Bar Ranaco Training & Education Institute KLM Royal Dutch Airlines SPAS (SINGAPORE) One on the Bund Sunway University College Lufthansa Malaysia Amrita Spa at Swissotel The Stamford Original Sin Taylor’s University College - MAS - Malaysia Airline Aramsa Spa, Singapore OSO Ristorante System Berhad Aviva Spa at Aranda Country Club Paddy Fields HOSPITALITY SCHOOLS (SINGAPORE) Myanmar Airways International – MAI Ayuthaya – The Royal Thai Spa @ Gallery Hotel Paradise Pavillion At-Sunrice GlobalChef Academy Philippine Airlines Singapore Pierside Kitchen & Bar Dimensions International College Pte Ltd Royal Brunei Airlines Banyan Tree Spa Prive, Keppel Island Raffles Campus Pte Ltd Singapore Airlines – SIA Earth Sanctuary Day Spa Punjab Grill by Jiggs Kalra Raffles Hospitality School Thai International Airways Essence Vale Aroma Spa Rang Mahal SHATEC Institutes Vietnam Airlines Estheva Spa Restaurant Madame Butterfly Singapore Culinary Institute (SCI) Helio Asia Spa Saint Pierre Temasek Culinary Academy AIRLINE OFFICES in Singapore Lagunita Spa Salt Grill & Sky Bar, ION Orchard The Tourism Academy @ Sentosa Air France Mayoory Ayurvedic Spa, Singapore Savanh Bistro + Lounge Air India Rustic Nirvana Singapore Senso GOLF CLUBS & RESORTS (MALAYSIA) Air Mauritius Ltd Spa Botanic at Sentosa Resort & Spa Serenity Spanish Bar & Restaurant Awana Genting Higlands Golf & Country Resort All Nippon Airways Co. Ltd Spaboutique Si Chuan Dou Hua Restaurant Berjaya Hills Golf & Country Club Asiana Airlines Spa Valley Sky Dining @ Singapore Flyer Bukit Beruntung Golf & Country Club, Selangor Bangkok Airways Co. Ltd Spa Villas – Resorts World at Sentosa Sky on 57 @ Marina Bay Sands Bukit Jalil Golf & Country Resort, Selangor British Airways PLC St Gregory Spa at Marina Mandarin Taste Paradise Cinta Sayang Golf & Country Resort, Kedah Cathay Pacific Airways Ltd The Asian Spa at Fullerton Hotel Tawandang Microbrewery @ Dempsey Clearwater Sanctuary Golf Resort, Perak Continental Airlines The Aspara Spa at Goodwood Park Hotel The Cliff Darul Aman Golf & Country Club, Kedah Emirates The Oriental Spa at Mandarin Oriental The Forbidden City Glenmarie Golf & Country Club, Selangor Gulf Air Co Singapore The Jewel Box, Mount Faber Horizon Hills Golf & Country Club Indian Airlines Ltd The Spa @ Aranda, Singapore The Song of India Kelab Golf Perkhidmatan Awam, Japan Air Lines Co. Ltd The Tamarind Spa Tung Lok Restaurant, Singapore Kuala Lumpur KLM Royal Dutch Airlines Wayan Retreat Balinese Spa, Singapore Vansh Kota Permai Golf & Country Club, Selangor Korean Air Lines Ying Yang, The Club Hotel Kuala Lumpur Golf & Country Club Kuwait Airways Corporation RESTAURANTS (MALAYSIA) Mercure Johor Palm Resort & Golf Myanmar Airways International Co. Ltd 7atenine EMBASSIES IN MALAYSIA Pulai Springs Golf & Country Club, Johor Nippon Cargo Airlines Co. Ltd Al-Amar Lebanese Cuisine Kuala Lumpur Australian Trade Commission Royal Selangor Golf Club, Kuala Lumpur PT Garuda Indonesia Bagan Bar & Restaurant, Penang British High Commission Saujana Golf & Country Club, Selangor Pakistan International Airlines Bianco Kuala Lumpur Canadian High Commission Sultan Abdul Aziz Shah Golf Club, Selangor Royal Brunei Airlines Bijan Bar & Restaurant Kuala Lumpur Embassy of Japan Tanjong Puteri Golf Resort, Johor Royal Jordanian Bijou Kuala Lumpur Embassy of Spain The Mines Resort & Golf Club SAS Singapore China House, Penang Embassy of Sweden Tropicana Golf & Country Club, Selangor Saudi Arabian Airlines Chin’s Stylish Chinese Cuisine, Penang Embassy of the Federal Republic of Germany Sempati Air Crystal Jade Restaurant @ The Gardens Embassy of the People’s Republic of China GOLF CLUBS & RESORTS (SINGAPORE) Singapore Airlines Ltd Dragon-I Restaurant Kuala Lumpur Embassy of The Republic of Indonesia Jurong Country Club South African Airways Ecoba Bar & Restaurant Petaling Jaya Embassy of the Republic of Italy Keppel Country Club Sri Lankan Airlines Ltd El Meson Spanish Restaurant Kuala Lumpur Embassy of the Republic of Korea Laguna National Golf & Country Club Swissair Enak Kuala Lumpur Embassy of the Republic of the Philippines Marina Bay Golf Course Vietnam Airlines Eu Yan Sang’s Zun Kitchenette Embassy of the Socialist Republic of Vietnam Orchid Country Club FUKUYA Authentic Japanese Cuisine Embassy of the Union of Myanmar Raffles Country Club AIRPORT/AIRLINE LOUNGES Ibunda, Malay Fine Dining, Kuala Lumpur Embassy of the United States of America Safra Resort & Country Club Cathay Pacific Lounge, KLIA il Lido Italian Dining + Lounge Bar, France Embassy of Malaysia Seletar Country Club Dynasty Lounge, KLIA Kuala Lumpur High Commission of Brunei Darussalam Sentosa Golf Club Golden Lounge Domestic KLIA Indulgence Restaurant & Living, Ipoh, Perak High Commission of the Republic of Singapore Singapore Island Country Club Golden Lounge Kota Kinabalu, Malaysia Kechara Oasis New Age Vegetarian Cuisine, Indian High Commission Tanah Merah Country Club Golden Lounge Kuching, Malaysia Petaling Jaya New Zealand High Commission Warren Golf & Country Club Golden Lounge London, UK KURA, Petaling Jaya Royal Danish Embassy Golden Lounge Melbourne, Australia La Risata Kuala Lumpur Royal Embassy of Saudi Arabia BANK LOUNGES (MALAYSIA) Golden Lounge Penang, Malaysia MOVIDA Kitchen + Bar + Club Lounge Royal Thai Embassy, The Alliance Bank Privilege Banking Golden Lounge Perth, Australia Noble House Restaurant Kuala Lumpur The Italian Trade Commission CIMB Private Banking Golden Lounge Regional, KLIA Oriental Pavilion Restaurant Petaling Jaya Hong Leong Priority Banking Golden Lounge Satellite KLIA Pak Loh Chiu Chow Restaurant EMBASSIES in Singapore HSBC Premier Golden Lounge Singapore Passage Thru’ India Kuala Lumpur Embassy of Argentina KFH Priority Banking Golden Lounge Sydney, Australia Shook! Restaurant Australian High Commission Maybank Private Banking Kris Flyer Gold Lounge, Singapore Changi SOHO Free House, Penang Embassy of Austria OCBC Premier Banking Airport SOULed Out Kuala Lumpur Embassy of Belgium Public Bank Red Carpet Banking Plaza Premium Lounge, LCCT Tamarind Hill Kuala Lumpur High Commission of Brunei Darussalam RHB Bank Premier Banking Silver Kris Lounge, KLIA That Little Wine Bar, Penang Embassy of Cambodia Standard Chartered Priority Bank Silver Kris Lounge, Singapore The Ming Room Restaurant Kuala Lumpur High Commission of Canada The Bank of Nova Scotia Berhad (Scotiabank) The Ship Kuala Lumpur Chinese Embassy UOB Private Banking ONBOARD Vanity Mansion Kuala Lumpur Embassy of France First Class and Business Class Flights on Vansh Kuala Lumpur Embassy of Germany TRAVEL AGENTS (MALAYSIA) Malaysia Airlines (MAS) Vintry Cellars, Petaling Jaya High Commission of India Bestour & Travel (M) Sdn Bhd Xenri Japanese Restaurant @ Wisma Elken Embassy of Indonesia Discovery Overland Holiday Sdn Bhd YUZU Japanese Restaurant @ The Gardens Embassy of Italy Malaysian Harmony Tour & Travel Sdn Bhd Embassy of Japan Mayflower Acme Tours Sdn Bhd Embassy of Laos Pacific World Destination East Sdn Bhd

9 The Best Are Taking Their Places Indonesia’s inaugural, country-specific Hospitality Asia Platinum it stands, Jakarta will be the hosting city for the one-night affair to Awards is all set to become the occasion for the country’s remember. Nominees will be updated on the theme and ticket price hospitality industry. Long lauded for its beautiful properties and once the venue has been confirmed. As part of HAPA protocol, each warm service, the Indonesian archipelago will finally be able to go property must send a minimum of two representatives to attend up against the best of their countrymen when the Hospitality Asia the awards night. If a personality is nominated, the nominated Platinum Awards 2012-2014 kicks off in glitz and glamour. personality must attend the awards night. With the judging process already in full swing, and expected A total of 20 awards will be presented at HAPA Indonesia. to be completed at the end of August 2012, the race towards Categories range from Personality, Establishment, Culinary, excellence is thoroughly underway. The panel of Judges, consisting Department and Major Awards. The number of nominees in of respected and experienced individuals from the hospitality some categories is of such high quality that some awards will be industry as well as the corporate and business worlds, will carry narrowed down, with awards presented to the Best 5. out the judging process for every nominated award category in Walking the red carpet on the night will also be the spirit of accordance with the stringent criteria that has been set by the charity and compassion. As with all installments of the Hospitality HAPA Committee. Asia Platinum Awards, HAPA Indonesia will see one charitable Each potential nominee has been met personally and been foundation benefitting from the funds raised at this Gala event. screened to clear for competition. To date there are 40 nominees The committee is already short listing the charity which will most from Bali, Bandung, Jakarta, Jogjakarta, and Surabaya, with more benefit from HAPA’s involvement and details will be provided as still to come. Nominations are still open, but the window is getting and when confirmation has been reached. smaller. Nominations remain open, and properties who have not yet As judging continues, discussions are already in the final stages participated are still able to be a part of this ground-breaking as to which venue will go down in Indonesian hospitality history as event. For further information and participation inquiries, please being the first ever host venue for HAPA Indonesia’s Gala Dinner. As email [email protected].

LIST OF AWARDS

7 MAJOR AWARDS 3 PERSONALITY AWARDS SVE HAPA SERVICE EXCELLENCE MCW HAPA MASTER CHEF – WESTERN CUISINE HTY HAPA HOTEL OF THE YEAR MCA HAPA MASTER CHEF – ASIAN CUISINE RSY HAPA RESORT OF THE YEAR IFB HAPA MOST INNOVATIVE F&B PERSONALITY RTY HAPA RESTAURANT OF THE YEAR GMY HAPA GENERAL MANAGER OF THE YEAR 2 CULINARY AWARDS CTY HAPA EXECUTIVE CHEF OF THE YEAR EDE HAPA MOST EXQUISITE DINING EXPERIENCE ETY HAPA HOSPITALITY ENTREPRENEUR OF THE YEAR – WESTERN CUISINE ACR HAPA MOST AUTHENTIC ASIAN CUISINE RESTAURANT 5 ESTABLISHMENT AWARDS SBQ HAPA SIGNATURE BOUTIQUE RESORT/VILLAS 3 DEPARTMENT AWARDS SFR HAPA SIGNATURE FAMILY & RECREATIONAL RESORT FOC HAPA BEST FRONT OFFICE SHE HAPA SIGNATURE HOTEL EXPERIENCE CCG HAPA BEST CONCIERGE SSE HAPA SIGNATURE SPA EXPERIENCE HSK HAPA BEST HOUSEKEEPING SGC HAPA SIGNATURE GOLF COURSE

Note: The above 20 awards listed are subject to change and final confirmation by the HAPA Committee.

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Time For Malaysia To Shine

There are many winners and many ways to win at the hospitality The eight to twelve month long judging process will culminate game, but nothing rivals the Hospitality Asia Platinum Awards in an exclusive Gala Dinner and Awards Presentation night held (HAPA) when it comes to recognizing stellar services, discovering in Malaysia. All participating nominees will be invited to purchase new talents and establishments, as well as lauding the unsung seats or tables to witness this Oscar-style awards night. Each heroes from both front and back-of-the-house. property must send a minimum of two representatives to attend After a successful Regional Series and a new, in-demand the awards night. If a personality is nominated, then the nominated Indonesian Series, HAPA returns to home ground in Malaysia for personality must attend the awards night. its fifth edition and the 12th year of HAPA’s journey to ultimate As with every HAPA series, we will be aiding a selected charity excellence, bringing with it the unrivalled platform for recognition foundation with funds raised at the Awards Presentation Gala and peer-to-peer reward which is continually fine tuned in order Dinner. A local charity foundation in Malaysia is being chosen for to meet the objective of raising the overall standards of service and this series. products in whatever nation is hosting the event. An organization’s journey to excellence begins with a four-step As always, HAPA remains unchallenged in integrity and focus, process. Firstly contact World Asia Publishing at +603-7954 1911 to striving always towards the goal of assisting the hospitality, voice your intent to participate. A copy of the terms and conditions entertainment and Food and Beverage industries to be the best will then be presented. Upon signing, a List of Awards for your they can be. In view of this, HAPA is the only awards programme selection of award categories will be sent for your consideration. which provides all nominees with comprehensive report cards Once nominations are received, we will validate them and send derived from the mystery judging assessments in order for you a voucher request letter and voucher templates. Once we have improvements to be made. received your vouchers, they will be distributed to the judges for Further enhancing the professionalism of HAPA is the auditing. distinguished panel of professional judges who are meticulously The road to better service, greater employee appreciation selected from respected individuals with expertise from different and higher levels of accomplishment is laid out before you. Your hospitality associations, corporate fields and business owners. This journey to excellence begins now! exceptional group of individuals will execute the judging process For further information, please email [email protected]. throughout the duration of the HAPA 2013-2015 Malaysia Series.

11 Hospitality Asia Brings To You An Affair To Remember

With 18 years as the voice of the hospitality and Food and Beverage down to a varied and regionally diverse cheese board which will industry, we’ve seen and tasted the best that the world has to offer. feature some of the most amazing artisanal cheeses in the world. Now it is our turn to offer you a sampling of the Good Life. The The best olive oil and balsamic vinegars in the world will also be on Wine & Gourmet Experience 2012 hosted by Hospitality Asia is a offer, to enjoy and discover. culinary journey with a difference. Together with our sponsors, we The gastronomic part of the event will be an open kitchen are stripping away the veneer of oh-so-genteel wine functions where HAPA Award Winning Chefs and guest chefs will present a and their usual pre-selected wine and food pairings. Be prepared spread which will tease, tantalize and wow the palate. instead for an evening of social interaction – the more to enjoy The chefs will also be mingling with the guests, ready to share some truly spectacular wines with – via an unconventional setting trade secrets over glasses of great vintages. Sommeliers will also be which will see guests moving freely around the venue, sampling on hand to walk guests through the varied wine selections. wines which catch their eye. Working on the belief that the best Wine & Gourmet Experience 2012 is open to only an intimate wine to serve with any dish is a wine which the taster loves, the group of guests. This one night only event is all about exclusivity, Wine & Gourmet Experience 2012 will allow diners to choose the ingenuity, variety and creativity. Watch this space for more wines which best appeal to their palates to enjoy with a fabulous information and make sure you don’t miss the culinary adventure array of food, ranging from a hors d’oeuvres smorgasbord, right of the year.

Organizer Official Publication

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