hospitality asia ~ September-November 2011 Page IFC C M Y K hospitality asia ~ September-November 2011 Page 1 C M Y K PUBLISHER’S NOTE Page 2 wapublishing.asia. then, I say “Bring it on!” Share your passion with me by dropping a line to dedication, passionandinvestmentintothisglorious, dynamic growthengine. Until nominees, judgesandsponsorsthankthempersonallyheartily fortheirsupport, at CapellaSingaporeandonNovember18MandarinOrchardwhereI canseeallthe be thankful for. One is the HAPA Regional 2011-2013 Awards Dinner on November 17 to makethenextfewyearsevenbetterthanthathavepassed. believed thatthefutureiswhateachindividualmakesittobe. MyteamandIchoose other regionalcountries. trademark inMalaysiaandSingaporewillbeproceedingwiththe applicationin that weareconfidentenoughinourbrandHospitality Asiaisnowaregistered ways. We havelearnt alot, butIbelievewehavealsogivenbackinkind, untilthepoint to shelterthoseseekingshadeinthestormsofadversityandeveruseful, insomany are tall, far-reaching bamboo, quicktobendinthewindofadversity, generousenough one wordtosumusup, itwouldbe ‘resiliency’. We’re notmassive, toweringoaks;we to cutbacks, andregainedthembecausetheysawthevalueofproduct. Ifthereis and fired. We have heardallthenews, stoodawayfromthegossip, lostclientsdue seen hotelsbuiltandtorndown, brandnamescome and go, GeneralManagershired andthrive. stillmanagestosurvive the industry players. ButbythesheerdintofbusinessbeingoneMaslow’s needhierarchy, mongering havealldonetheirbitindrivingdownoccupancyandcullingtheindustry flu andeconomicinstability. Stockmarketcrashes, bankruptcies, politicsandwar- year hasbeenmarkedwithdisasterandcalamity;from9/11, SARS, bombings, bird and downsthatfate, circumstanceandhumanintentionhasdealtthemarket. Each brand newHospitality Asia in2014asweturntheripeyoungageof20. information andbusinessinsightsthisstep-by-steprefinementwillculminatein a launched nextyearasthemagazineheadsintoits18 seriestobe ‘Min-Max’ strategywillseeanewformatintroducedandcountry it comechangesdesignedtorefreshandre-energizetheawardsprogramme. Our and still, themosttargetedhospitalityawards, marksits10thyearin2011andwith make theHospitality Asia Platinum Award (HAPA) thisissue. thecoverstory The first and Ibelieveit’s timeforalittleself-recognition. That iswhywemadethechoiceto Hospitality hasachieved milestonethattheindustry Asia hasbeenreportingonevery In themeantimehowever, therearemanywonderful thingstolookforwardand While stillchallenging, thefuturelooksbright. Butthen again, Ihavealways The samegoesforusatHospitality Asia. Inour17yearsofexistencewehave In ouryearsasthemouthpieceofhospitalityindustry, wehaveseenalltheups This othermilestonewillalsoseesomechangesinthewaywepresentour MAXIMUM IMPACT. MINI CHANGES. th yearofexistence. Founder/Publisher
Jennifer Ong publisher@ As the partner of choice for foodservice operators who expect consistent quality and selection for their FHM 2011 front- and back-of-house needs, SIA HUAT carries over 30,000 SKUs of products from over 100 20 -23 September renowned brands around the world. We work with our partners to deliver beyond foodservice supplies See you at Kuala Lumpur for every budget and need. With representative offices in Malaysia and Indonesia, our team strives to Convention Centre ensure that orders are delivered on time and in a complete manner. Hall 6, Booth 6801!
hospitality asia ~ September-November 2011 Page 3 C M Y K Memberships and Endorsements Founder • Publisher Jennifer Ong [email protected]
Project Director PA to Founder/Publisher Chefs Association of Malaysia Malaysian Food & Beverage Janice Entaba Executives Association [email protected]
Assistant Publishing & Events Director Steven Austin Society of Professional Chefs (Singapore) Singapore Chefs Association [email protected]
Assistant Publishing Manager Elizabeth Tee [email protected] The Society of The Golden Keys Singapore Les Clefs d’Or Indonesia Staff Writer Cheryl Ann Felix [email protected]
Senior Project Manager – HAPA Association of Culinary Professionals Jakarta Bali Culinary Professionals Indonesia Nor Sherina Binti Khairi [email protected]
Finance & HR Director Rachel Law Thailand Chef’s Association, Food & Beverage Managers Association [email protected] Member of World Association of Singapore of Cooks Societies (WACS)
Creative Direction Pat Seow Devilish Ideas Singapore Food Manufacturers Baking Industry Training Centre Restaurant Association of Association (Singapore) Singapore Editorial Consultant Karen-Michaela Tan Write Pix Unlimited Singapore Association of Food Equipment, Contributor Manufacturers & Suppliers David Bowden International Bartenders Association Association of Bartenders & Sommeliers Travel Write Sdn Bhd (IBA) Singapore
Contributing Photographer Chin Kit Sen Write Pix Unlimited Jakarta International Hotels Hospitality Purchasing Association of Association Indonesia Association (Singapore) Rooms Division Executives Head Office World Asia Publishing [M] Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Association of Selangor Darul Ehsan, Malaysia. Singapore Housekeepers Malaysian Association of Housekeepers Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 E-mail: [email protected]
WAP Singapore 10 Anson Road, #10-06 International Plaza, Singapore 079903 Club Managers Association (Singapore) Club Managers Association of Indonesia Tel : +65 9067 4090, +65 8163 7300
www.HospitalityAsiaOnline.asia www.Hapa.asia
Asian Golf Course Owners Federation Bali Spa & Wellness Association www.facebook.com/HAPAAwards
Printing Percetakan Lai Sdn Bhd 1 Persiaran 2/118C, Kawasan Perindustrian Desa Tun Razak Kuala Lumpur Tourist Cheras, 56000 Kuala Lumpur, Malaysia. Hotel Public Relations Stamford College Association of Thailand Association Tel : +60 3 9173 1111
Page 4 hospitality asia ~ September-November 2011 Page 5 C M Y K CONTENTS TRANSPARENCIES SENTIN ARE AT THE OWNERS’RISK. controlled COPYRIGHT ©
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hospitality asia ~ September-November 2011 Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia and Vietnam. Hospitality Asia is also available for browsing at various reading lounges of the following establishments:-
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Hotel Re! @ Pearl’s Hill Spa Village, Pangkor Laut Resort, Perak Grand Dorsett Labuan Hotel Ritz Carlton Kuala Lumpur InterContinental Singapore Spa Village, Tanjong Jara Resort, Terengganu Grand Dorsett Subang Royale Bintang Damansara, The Selangor Klapsons, The Boutique Hotel St Gregory Spa – PARKROYAL Penang Resort Grand Margherita Hotel, Kuching Shangri-La’s Golden Sands Resort, Penang Landmark Village Hotel Singapore Tatami Spa - Berjaya Hills, Pahang Grand Millennium Kuala Lumpur Shangri-La Hotel Kuala Lumpur Link Hotel Singapore Teratai Spa @ Meritus Pelangi Beach Resort Grand Seasons Hotel Kuala Lumpur Shangri-La’s Rasa Ria Resort, Kota Kinabalu, M Hotel Singapore & Spa, Langkawi Hard Rock Hotel Penang Sabah Mandarin Orchard Singapore Teratak Spa, Penang Heritage Hotel Ipoh, Perak Shangri-La’s Rasa Sayang Resort & Spa, Mandarin Oriental Singapore Thalia Spa @ Eastin Hotel Petaling Jaya, Hilton Kuala Lumpur Penang Marina Bay Sands Singapore The Andaman Spa – Andaman Datai Bay, 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Pan Pacific Singapore Ayuthaya – The Royal Thai Spa @ Gallery Hotel Nikko Kuala Lumpur Tanjong Jara Resort, Terengganu Paramount Hotel Singapore Hotel Singapore
8 hospitality asia Banyan Tree Spa Michelangelo’s Restaurant Singapore HOSPITALITY SCHOOLS (MALAYSIA) British Airways – Qantas/British Airways Earth Sanctuary Day Spa Nogawa Ascot Academy Malaysia Essence Vale Aroma Spa Original Sin Berjaya Higher Education Sdn Bhd Cathay Pacific Airways Estheva Spa OSO Ristorante Genting Inti International College China Airlines – CAL Helio Asia Spa Paddy Fields Kolej Damansara Utama (KDU) Emirates Lagunita Spa Paradise Dynasty Kolej Tunku Abdul Rahman Firefly Mayoory Ayurvedic Spa, Singapore Paradise Inn Nilai School of Hospitality & Tourism KLM Royal Dutch Airlines Rustic Nirvana Singapore Paradise Pavillion Ranaco Training & Education Institute Lufthansa Malaysia Spa Botanic at Sentosa Resort & Spa Rang Mahal Sunway University College Malaysia Airlines - MAS - Malaysia Airline Spaboutique Restaurant Madame Butterfly Taylor’s University College System Berhad Spa Valley Saint Julien Myanmar Airways International – MAI Spa Villas – Resorts World at Sentosa Saint Pierre HOSPITALITY SCHOOLS (SINGAPORE) Philippine Airlines St Gregory Spa at Marina Mandarin Savanh Bistro + Lounge At-Sunrice GlobalChef Academy Royal Brunei Airlines The Asian Spa at Fullerton Hotel Senso Dimensions International College Pte Ltd Singapore Airlines – SIA The Aspara Spa at Goodwood Park Hotel Si Chuan Dou Hua Restaurant Raffles Campus Pte Ltd Thai International Airways The Oriental Spa at Mandarin Oriental Siem Reap II Raffles Hospitality School Vietnam Airlines Singapore Taste Paradise SHATEC Institutes The Spa @ Aranda, Singapore Tawandang Microbrewery @ Dempsey Singapore Culinary Institute (SCI) AIRLINE OFFICES in Singapore The Tamarind Spa The Butter Factory Temasek Culinary Academy Air France Wayan Retreat Balinese Spa, Singapore The Cliff The Tourism Academy @ Sentosa Air India The Forbidden City Air Mauritius Ltd RESTAURANTS (MALAYSIA) The Song of India GOLF CLUBS & RESORTS (MALAYSIA) All Nippon Airways Co. Ltd 7atenine Tung Lok Restaurant, Singapore Awana Genting Higlands Golf & Country Resort Asiana Airlines Al-Amar Lebanese Cuisine Kuala Lumpur Vansh Berjaya Hills Golf & Country Club Bangkok Airways Co. Ltd Bagan Bar & Restaurant, Penang Bukit Beruntung Golf & Country Club, Selangor British Airways PLC Bianco Kuala Lumpur EMBASSIES IN MALAYSIA Bukit Jalil Golf & Country Resort, Selangor Cathay Pacific Airways Ltd Bijan Bar & Restaurant Kuala Lumpur Australian Trade Commission Cinta Sayang Golf & Country Resort, Kedah Continental Airlines Bijou Kuala Lumpur British High Commission Clearwater Sanctuary Golf Resort, Perak Emirates Chin’s Stylish Chinese Cuisine, Penang Canadian High Commission Darul Aman Golf & Country Club, Kedah Gulf Air Co Crystal Jade Restaurant @ The Gardens Embassy of Japan Glenmarie Golf & Country Club, Selangor Indian Airlines Ltd Dragon-I Restaurant Kuala Lumpur Embassy of Spain Horizon Hills Golf & Country Club Japan Air Lines Co. Ltd Ecoba Bar & Restaurant Petaling Jaya Embassy of Sweden Kelab Golf Perkhidmatan Awam, Kuala Lumpur KLM Royal Dutch Airlines El Meson Spanish Restaurant Kuala Lumpur Embassy of the Federal Republic of Germany Kota Permai Golf & Country Club, Selangor Korean Air Lines Enak Kuala Lumpur Embassy of the People’s Republic of China Kuala Lumpur Golf & Country Club Kuwait Airways Corporation Eu Yan Sang’s Zun Kitchenette Embassy of The Republic of Indonesia Mercure Johor Palm Resort & Golf Myanmar Airways International Co. Ltd FUKUYA Authentic Japanese Cuisine Embassy of the Republic of Italy Pulai Springs Golf & Country Club, Johor Nippon Cargo Airlines Co. Ltd Ibunda, Malay Fine Dining, Kuala Lumpur Embassy of the Republic of Korea Royal Selangor Golf Club, Kuala Lumpur PT Garuda Indonesia il Lido Italian Dining + Lounge Bar, Kuala Embassy of the Republic of the Philippines Saujana Golf & Country Club, Selangor Pakistan International Airlines Lumpur Embassy of the Socialist Republic of Vietnam Sultan Abdul Aziz Shah Golf Club, Selangor Royal Brunei Airlines Indulgence Restaurant & Living, Ipoh, Perak Embassy of the Union of Myanmar Tanjong Puteri Golf Resort, Johor Royal Jordanian Kechara Oasis New Age Vegetarian Cuisine, Embassy of the United States of America The Mines Resort & Golf Club SAS Singapore Petaling Jaya France Embassy of Malaysia Tropicana Golf & Country Club, Selangor Saudi Arabian Airlines KURA, Petaling Jaya High Commission of Brunei Darussalam Sempati Air La Risata Kuala Lumpur High Commission of the Republic of Singapore GOLF CLUBS & RESORTS (SINGAPORE) Singapore Airlines Ltd MOVIDA Kitchen + Bar + Club Lounge Indian High Commission Jurong Country Club South African Airways Noble House Restaurant Kuala Lumpur New Zealand High Commission Keppel Country Club Sri Lankan Airlines Ltd Oriental Pavilion Restaurant Petaling Jaya Royal Danish Embassy Laguna National Golf & Country Club Swissair Pah Loh Chiu Chow Restaurant Royal Embassy of Saudi Arabia Marina Bay Golf Course Vietnam Airlines Passage Thru’ India Kuala Lumpur Royal Thai Embassy, The Orchid Country Club Shook! Restaurant The Italian Trade Commission Raffles Country Club AIRPORT/AIRLINE LOUNGES SOHO Free House, Penang Safra Resort & Country Club Cathay Pacific Lounge, KLIA SOULed Out Kuala Lumpur EMBASSIES in Singapore Seletar Country Club Dynasty Lounge, KLIA Tamarind Hill Kuala Lumpur Embassy of Argentina Sentosa Golf Club Golden Lounge Domestic KLIA That Little Wine Bar, Penang Australian High Commission Singapore Island Country Club Golden Lounge Kota Kinabalu, Malaysia The Ming Room Restaurant Kuala Lumpur Embassy of Austria Tanah Merah Country Club Golden Lounge Kuching, Malaysia The Ship Kuala Lumpur Embassy of Belgium Warren Golf & Country Club Golden Lounge London, UK Vanity Mansion Kuala Lumpur High Commission of Brunei Darussalam Golden Lounge Melbourne, Australia Vansh Kuala Lumpur Embassy of Cambodia TRAVEL AGENTS (MALAYSIA) Golden Lounge Penang, Malaysia Vintry Cellars, Petaling Jaya High Commission of Canada Eden Tours Golden Lounge Perth, Australia Xenri Japanese Restaurant @ Wisma Elken Chinese Embassy Energy Holidays Golden Lounge Regional, KLIA YUZU Japanese Restaurant @ The Gardens Embassy of France Malaysian Harmony Tour & Travel Sdn Bhd Golden Lounge Satellite KLIA Embassy of Germany Parlo Tours Sdn Bhd Golden Lounge Singapore RESTAURANTS (SINGAPORE) High Commission of India PNL Travel Sdn Bhd Golden Lounge Sydney, Australia Cafe Siem Reap Embassy of Indonesia Kris Flyer Gold Lounge, Singapore Changi Capella (Starworth Group) Embassy of Italy TRAVEL AGENTS (SINGAPORE) Airport Club Chinois Embassy of Japan City 99 Asia Travel (S) Pte Ltd Plaza Premium Lounge, LCCT Coriander Leaf Embassy of Laos Farmosa Holiday Tours (S) Pte Ltd Silver Kris Lounge, KLIA Crystal Jade Golden Palace (Paragon) Embassy of Myanmar Nam Ho Travel Service (S) Pte Ltd Silver Kris Lounge, Singapore Changi Airport Friends at Jelita High Commission of New Zealand Seiki Travel Pte Ltd Garibaldi Embassy of The Philippines Shengyan Tours & Travel ONBOARD Go India Saudi Arabia Embassy First Class and Business Class Flights on il Lido Embassy of Spain AIRLINE OFFICES IN MALAYSIA Malaysia Airlines (MAS) Indochine Restaurant Club Street Taipei Representative Office Air France Indochine Waterfront Embassy of Thailand Air India Ivory Embassy of United Arab Emirates Air Mauritius Le Papillion UK Embassy/High Commission Air New Zealand Lei Gardens (CHIJMES) U.S. Embassy All Nippon Airways Co Ltd Les Amis Embassy of the Socialist Republic of Vietnam Berjaya Air Majestic Restaurant & Bar
hospitality asia 9 HAPA CSR 10 collection at collection at Wisma Genting;Chefsproudly hospitality asia R1M Committee members at oneoftheR1M Committeemembersat Below: hotels Pastriescontributedby Bottom row(fromlefttoright): Bread participating hotels; participating Youth volunteers arranging pastriestobedistributed arranging Top row(fromlefttoright): helping at thetrialrun helping at
of Women EntrepreneursofMalaysia(NAWEM). Eu Yan SangSdn Bhd, GentingBerhad, Hospitality Asia Platinum Awards (HAPA) andNational Association include BerjayaHotels&Resorts, Boston, Buddha’s LightInternational Association (BLIA), Diamond Water, be attributedtothefolkswhocontributedtheirtime, resourcesandvehiclestothisworthycause. They As thischarityprojecttakesflight, muchoftheeffortsthatcommandedasuccessfultrialruncanonly 1Malaysia committeemembers, dinnerhostedbySunwayResortHotel. thedayendedinacelebratory preparation andexecutionoftheproject. to HAPA FounderandChairman, JenniferOng, Dato’ Anne hasformedaclose-knitteamtooverseethe Eu, HAPA BoardofDirectorandcreatortheRoti1Malaysiaproject. With acharitablehistory, one similar the generousparticipatinghotels, someofwhomspeciallybakedextrabreadforthisoccasion. and The Ritz-Carlton.. Within that shorttimeframe, large containers of breadwerefilledto thebrim by Holiday InnGlenmarie, Parkroyal, PutrajayaMarriott, Renaissance, SunwayResortHotel, Swiss-Garden Spa, DorsettRegency, GentingHotels&Resorts, GrandDorsettSubang, GrandMillennium, G Tower, designated volunteersfromtheyouthassociationsdeliveredbreadtoseveralhomes. rosters. Two groupssetouttocollectbreadonthatdayfrom14hotelsacrosstheKlang Valley, thereafter gathered attheBerjaya Times SquareHotelKualaLumpuron22 August 2011toreceivetheirgroup individuals andtheinvolvementofhotels. Dressedintheir1Malaysia-inspiredvests, committeemembers The trialrunofRoti1Malaysiawasanunquestionablesuccesswithagoodmixyoungpeople, corporate Makes ItsDebut Roti 1Malaysia After a successful trial run that saw new bonds generated between the hospitality industry and RotiAfter a successful trial run that saw new bonds generated between the hospitality industry “R1M isn’t about raising millions; it’s about getting the community involved,” said Y.Bhg. Dato’ Anne ParticipatinghotelsintheKlang Valley includeBerjaya Times Square, LodgeResort& Cyberview HAPA csr 11 hospitality asia
Y. Bhg Dato’ Anne Eu with YB Senator YB Senator Anne Eu with Dato’ Bhg Y. Heng Seai Kie Hospitality Asia caught Hospitality Asia caught Heng up with YB Senator Seai Kie, Deputy Minister Family & of Women, Community Development Dato’ Anne Bhg and Y. Board of Eu, HAPA for an insight to Director, the conception of Roti 1Malaysia – the first ever charity project between the hospitality industry, the Ministry and youth volunteers.
During her HAPA judging travels to the different hotels and resorts across the region, it dawned upon it dawned upon the region, travels to the different hotels and resorts across judging During her HAPA Senator Heng Seai Kie shares that this is the first time YB Equally animated about this project, Drawing from the inspiration of 1Malaysia, Roti 1Malaysia At this present time, After a successful soft launch and bread Community Community Board of Directors, philanthropic member of the conceptualized by HAPA’s Roti 1Malaysia was first Insistent to get the and giving back to society. who always has a heart for charity Anne Eu, Bhg Dato’ Y. Women, of Minister Deputy Kie, Seai Heng Senator YB to idea the presented Anne Dato’ Bhg Y. rolling, ball towards this worthy project. who immediately devoted her support Family & Community Development be given ‘Anne that the daily unsold or unused pastries and bread from these establishments could Dato these are The charming philanthropist thought to herself: to charity instead of having them disposed. – many from orphanages and old folks’ homes never premium pastries and bread from five star hotels while at so why don’t we give them this opportunity had the privilege to taste food from five star hotels, bread? the same time help to curb the disposal of excess in Malaysian history the ministry is working hand-in-hand with the hospitality industry on a charity main aim with Roti 1Malaysia is to promote a caring society involving the Senator Heng’s operation. get the youth involved to The objective is to industry. and the hospitality corporate individuals youth, the collected bread to the various charity homes collect the bread from the hotels and then deliver “It is so important for us The genteel minister shares, with logistics support from the corporate sector. Echoing inculcate a sense of responsibility in them.” to nurture the younger and future generation and not about raising money; “This whole initiative is Anne explains, Bhg Dato’ Y. sentiments, Senator Heng’s of the various but getting the involvement raise money is common, To it is more of a community project. everyone give develop to help and responsibility of sense a involved To do. to aim we what is communities a caring society amongst us”. Dato’ Bhg Y. together with Heng, Senator name should Anne agreed that the project’s embody the vision and future of Malaysia. “The leadership of our Prime Minister calls for unity and this is why we decided to name vision of 1Malaysia. our project after our PM’s Roti 1Malaysia is a symbol of unity between the the hospitality industry, the corporate, individual volunteers,” and associations youth Senator Heng explicates. is a private project funded by the different R1M foresee “I people involved. groups of When growing from strength to strength. I suggest for the project to be that happens, registered as a charity NGO so that they can receive appropriate funding to operate in the advises the senator. long term,” both the August, collection trial-run on 22 Anne are pleased Bhg Dato’ Y. senator and The respected community with the outcome. appreciation towards those who have already would like to express our sincere “We leader says, we But for those hotels who have not committed yet, you know who you are. contributed to R1M, to care welcome you because the door is still open for anyone who wishes to jump on this bandwagon for the underprivileged of the local community.” Caring For The The For Caring I would like to subscribe to Hospitality Asia. Please send me the following issues commencing: RDEC-FEB RMAC-MAY RJUN-AUG RSEP-NOV
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