Exceltec Newsletter 2020
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NEWSLETTER Issue 05 • 2020 Extraordinary Extraordinary Times Times INNOVATION & CORPORATE UPDATES TECHNOLOGY Corporate Response Business Innovation Business: 04 to the Pandemic 08 & Transformation 10 New Contracts COVID-19 and its Technology, SMART Impact and Post Events 06 COVID-19 Future 21 FM, Digitalisation 16 Vision A world where people and spaces achieve their full potential, profitably and sustainably Mission We develop sustainable property and facilities management solutions that create value. Our capabilities are technology- empowered and people-driven enabling the potential of people, spaces and environment. MD’s Foreword MANAGING DIRECTOR’S FOREWORD Business Pivot Frontline Staff This composure in our response As a people-facing business allowed Exceltec to focus on providing service to our Clients pivoting our business during on the ground, a large portion this crucial time. Our colleagues of Exceltec’s operational from the Cleaning Department colleagues are frontline staff in responded and quickly up- direct contact with the public. I skilled themselves to provide recognise all your commitment Disinfection Services. This rapid to ensuring your facilities are pivot allowed us to capture kept operational, well-maintained the strong demand for this and safe. You have not wavered specialised service and provide a during this period and you have crucial value-add to our platform all understood the important of clients. role we play in the fight against COVID-19. Thank you for going The end of 2020 is fast This new capability in disinfection the extra mile, you are the unsung approaching and the start of a allowed Exceltec to further heroes! new year will soon be upon us. expand our business to provide This period is typically when I look Managing Agent Services to the Moving Forward forward to our annual Year End government’s Community Care While 2020 has been a terrible Party and begin planning for the Facilities. My thanks go out to year on most fronts, it has also year ahead. This time however the entire Exceltec HQ team who presented many new avenues will be different, with us unable to were activated to ensure a smooth for growth. The pandemic has hold this key annual event. The rollout of this critical healthcare accelerated the introduction year has been marked by events facility. Having managed over of new technologies with the that have forever changed the 2,400 COVID positive patients, FM sector, and Exceltec is well way we work and live our lives. I am extremely proud to share poised to take advantage of this. that we have achieved zero Our investment into R&D back COVID-19 Preparedness cross-infection during this entire in 2018 has paved the way for While the year began as usual, project, a testament to the team’s rapid adoption of our Smart FM it quickly turned on its head professionalism. technologies within our client with the advent of COVID-19. I base. As Exceltec continues on would like to extend my thanks Foreign Workers our path of growth, I want all of us to the efforts of our colleagues Another special group of staff to be prepared for an expedited in the Corporate Department that I would like to mention digitalisation and innovation of for their quick response to are our Foreign Workers, who our services as we forge ahead. this unprecedented crisis. The are the backbone of Exceltec’s We have challenging but exciting team worked incessantly to operations. This year has been times in store for all of us. ensure that Exceltec was well particularly challenging for all equipped to tide through it. of you, especially those who are Clients & Partners From establishing a steady staying in the Dormitories. My To our valued Clients and Partners, supply of PPE and disinfection kudos to you for the courage thank you for your strong support materials to swiftly organizing you have shown to endure the this tumultuous year. Your trust a COVID-19 Response Plan in repeated lockdowns, quarantines in Exceltec to be your MA & conjunction with our Business and stringent COVID-19 measures FM service provider of choice is Continuity Plan, Exceltec was imposed while still being on the something we deeply cherish. able to achieve a relatively frontline of our operations. A We look forward to a strong 2021 smooth progression through the special thanks to Kent Ong and together with you. Wishing you various stages of this pandemic. Timothy Goh from our Pandemic the best of health and happy This is in addition to the rapid Response Team, who have holidays ahead! slew of government initiatives helped provide leadership and and regulations imposed on support to our Foreign Workers Koh Hock Seng BBM businesses and employers of during this period. Managing Director Foreign Workers. 3 Corporate Response to the Pandemic Background he COVID-19 pandemic has severely impacted and disrupted global economic activity. Since late January 2020, the Tpandemic has impacted the country, its economy and its people on an unprecedented level. The Singapore Government was swift and decisive to HQ Temperature Monitoring Station implement effective measures to curb the spread of the virus locally. Proactive Steps to The escalation of the DORSCON level to Orange in Overcome the Situation February 2020 resulted in the further dampening of domestic economic activity through the initial border controls which impacted transport and tourism, and subsequently the Circuit Breaker which halted many non-essential services. Exceltec, as a provider of Facilities Management and Maintenance service was an essential service and has remained operating since the beginning Covid-19 Briefing to HQ Staff of the Circuit Breaker. Like the Singapore Upon close monitoring of the situation Government, Exceltec also had its playbook from in Wuhan, Exceltec took on preventative the days of the SARS outbreak, which was further measures and updated our SOPs established strengthened by the Business Continuity Plans during the 2003 SARs outbreak in anticipation which were developed pro-actively in the recent of any drastic changes as early as January 2020. years. Travel advisories were issued to all staff and COVID-19 brought about many changes, not just contact tracing exercise was carried out in to the daily lives of people, but also how Exceltec accordance to the BCM procedures. Exceltec as an essential services company went about also began procurement of PPE and set up doing business. temperature monitoring stations at HQ. Exceltec also set up a Pandemic Response Team in accordance to our BCM, whose key tasks was to manage and respond to both internal and external factors related to the pandemic. The team takes care of employee welfare, procurement of supplies, relationship management and as key liaison with Sanitising and Disinfectant Chemicals Government Authorities. 4 Coporate Response to the Pandemic Welfare for Employees The raising of the DORSCON alert level to Orange, sparked panic and anxiety amongst the population. Exceltec HQ volunteers got ready to prepare Care Packs that consisted of essential items for our employees’ safety on-site. Our Pandemic Response Team also paid close attention to the welfare of our Foreign Workers, especially during a time where their loved ones Care Pack would be worried. Covid-19 Briefing to Foreign Workers Foreign Workers wearing Exceltec customised mask Exceltec conducted special briefing sessions for The declaration of the Movement Control our Foreign Workers on 18th and 19th February, Order (MCO) on 18th March created a major to share with them the safety precautions they challenge for Exceltec. With less than 24 hours needed to take and to help allay some of the for companies and citizens of Malaysia to react, fears caused by misinformation on social media. Exceltec convened an emergency meeting and made the call to provide accommodation to our Malaysian staff who travels across the Causeway daily and did not have accommodation in Singapore. BCA - SIFMA Webinar & Dialogue With the sudden closure of Malaysia’s borders, we anticipated that this would only be the start of more major measures pushed out. The possi- Safe Distancing Measures bility of Singapore’s own MCO looming was be- coming increasingly plausible. In preparation for Social distancing measures were also swiftly it, Exceltec conducted training sessions to equip put into place based on the regulations by our managers with the ability to go virtual. We the Government’s Joint Task Force. These also updated our IT servers to enable remote ac- included relocation of our HQ staff on split cess by staff from home. team basis across different office locations, WFH arrangements for staff, three-time daily On top of the resource strain the CB placed on us, disinfection of high touch surfaces and safe one of the biggest challenges was the lockdown distancing measures. Similar models were also of dormitories affecting more than 50% of our arranged for our site team, in consultation with foreign workers, as the dormitories they resided our Clients. in were gazetted as an isolation dormitory. We reacted decisively to relocate our remaining workers from the unaffected dormitories to other residential or temporary accommodations. This move, though costly, remains one of the key reasons Exceltec is still able to serve our Clients during the CB. 5 COVID-19 COVID-19 AND ITS IMPACT s a total property and facilities solution provider, Exceltec anticipated that there would be a significant impact on Ahow we operate as an essential service. Our SOPs were promptly updated to address the pandemic and the rules and regulations set by the Government Authorities. Property & Asset Management For Property and Asset Management (PAM), SOPs were revised in close compliance with BCA circulars. With most of the population working from home, our teams serving the MCSTs had to ramp up their support, in the face of the “new-norm”, through virtual Council Meetings, e-AGM/EOGMs and e-Voting.