NEWSLETTER Issue 05 • 2020

Extraordinary Extraordinary Times Times

INNOVATION & CORPORATE UPDATES TECHNOLOGY

Corporate Response Business Innovation Business: 04 to the Pandemic 08 & Transformation 10 New Contracts COVID-19 and its Technology, SMART Impact and Post Events 06 COVID-19 Future 21 FM, Digitalisation 16 Vision A world where people and spaces achieve their full potential, profitably and sustainably

Mission We develop sustainable property and facilities management solutions that create value.

Our capabilities are technology- empowered and people-driven enabling the potential of people, spaces and environment. MD’s Foreword MANAGING DIRECTOR’S FOREWORD Business Pivot Frontline Staff This composure in our response As a people-facing business allowed Exceltec to focus on providing service to our Clients pivoting our business during on the ground, a large portion this crucial time. Our colleagues of Exceltec’s operational from the Cleaning Department colleagues are frontline staff in responded and quickly up- direct contact with the public. I skilled themselves to provide recognise all your commitment Disinfection Services. This rapid to ensuring your facilities are pivot allowed us to capture kept operational, well-maintained the strong demand for this and safe. You have not wavered specialised service and provide a during this period and you have crucial value-add to our platform all understood the important of clients. role we play in the fight against COVID-19. Thank you for going The end of 2020 is fast This new capability in disinfection the extra mile, you are the unsung approaching and the start of a allowed Exceltec to further heroes! new year will soon be upon us. expand our business to provide This period is typically when I look Managing Agent Services to the Moving Forward forward to our annual Year End government’s Community Care While 2020 has been a terrible Party and begin planning for the Facilities. thanks go out to year on most fronts, it has also year ahead. This time however the entire Exceltec HQ team who presented many new avenues will be different, with us unable to were activated to ensure a smooth for growth. The pandemic has hold this key annual event. The rollout of this critical healthcare accelerated the introduction year has been marked by events facility. Having managed over of new technologies with the that have forever changed the 2,400 COVID positive patients, FM sector, and Exceltec is well way we work and live our lives. I am extremely proud to share poised to take advantage of this. that we have achieved zero Our investment into R&D back COVID-19 Preparedness cross-infection during this entire in 2018 has paved the way for While the year began as usual, project, a testament to the team’s rapid adoption of our Smart FM it quickly turned on its head professionalism. technologies within our client with the advent of COVID-19. I base. As Exceltec continues on would like to extend my thanks Foreign Workers our path of growth, I want all of us to the efforts of our colleagues Another special group of staff to be prepared for an expedited in the Corporate Department that I would like to mention digitalisation and innovation of for their quick response to are our Foreign Workers, who our services as we forge ahead. this unprecedented crisis. The are the backbone of Exceltec’s We have challenging but exciting team worked incessantly to operations. This year has been times in store for all of us. ensure that Exceltec was well particularly challenging for all equipped to tide through it. of you, especially those who are Clients & Partners From establishing a steady staying in the Dormitories. My To our valued Clients and Partners, supply of PPE and disinfection kudos to you for the courage thank you for your strong support materials to swiftly organizing you have shown to endure the this tumultuous year. Your trust a COVID-19 Response Plan in repeated lockdowns, quarantines in Exceltec to be your MA & conjunction with our Business and stringent COVID-19 measures FM service provider of choice is Continuity Plan, Exceltec was imposed while still being on the something we deeply cherish. able to achieve a relatively frontline of our operations. A We look forward to a strong 2021 smooth progression through the special thanks to Kent Ong and together with you. Wishing you various stages of this pandemic. Timothy Goh from our Pandemic the best of health and happy This is in addition to the rapid Response Team, who have holidays ahead! slew of government initiatives helped provide leadership and and regulations imposed on support to our Foreign Workers Koh Hock Seng BBM businesses and employers of during this period. Managing Director Foreign Workers.

3 Corporate Response to the Pandemic

Background he COVID-19 pandemic has severely impacted and disrupted global economic activity. Since late January 2020, the Tpandemic has impacted the country, its economy and its people on an unprecedented level. The Government was swift and decisive to HQ Temperature Monitoring Station implement effective measures to curb the spread of the virus locally. Proactive Steps to The escalation of the DORSCON level to Orange in Overcome the Situation February 2020 resulted in the further dampening of domestic economic activity through the initial border controls which impacted transport and tourism, and subsequently the Circuit Breaker which halted many non-essential services.

Exceltec, as a provider of Facilities Management and Maintenance service was an essential service and has remained operating since the beginning Covid-19 Briefing to HQ Staff of the Circuit Breaker. Like the Singapore Upon close monitoring of the situation Government, Exceltec also had its playbook from in Wuhan, Exceltec took on preventative the days of the SARS outbreak, which was further measures and updated our SOPs established strengthened by the Business Continuity Plans during the 2003 SARs outbreak in anticipation which were developed pro-actively in the recent of any drastic changes as early as January 2020. years. Travel advisories were issued to all staff and COVID-19 brought about many changes, not just contact tracing exercise was carried out in to the daily lives of people, but also how Exceltec accordance to the BCM procedures. Exceltec as an essential services company went about also began procurement of PPE and set up doing business. temperature monitoring stations at HQ.

Exceltec also set up a Pandemic Response Team in accordance to our BCM, whose key tasks was to manage and respond to both internal and external factors related to the pandemic. The team takes care of employee welfare, procurement of supplies, relationship management and as key liaison with Sanitising and Disinfectant Chemicals Government Authorities.

4 Coporate Response to the Pandemic Welfare for Employees The raising of the DORSCON alert level to Orange, sparked panic and anxiety amongst the population. Exceltec HQ volunteers got ready to prepare Care Packs that consisted of essential items for our employees’ safety on-site. Our Pandemic Response Team also paid close attention to the welfare of our Foreign Workers, especially during a time where their loved ones Care Pack would be worried.

Covid-19 Briefing to Foreign Workers Foreign Workers wearing Exceltec customised mask Exceltec conducted special briefing sessions for The declaration of the Movement Control our Foreign Workers on 18th and 19th February, Order (MCO) on 18th March created a major to share with them the safety precautions they challenge for Exceltec. With less than 24 hours needed to take and to help allay some of the for companies and citizens of to react, fears caused by misinformation on social media. Exceltec convened an emergency meeting and made the call to provide accommodation to our Malaysian staff who travels across the Causeway daily and did not have accommodation in Singapore.

BCA - SIFMA Webinar & Dialogue With the sudden closure of Malaysia’s borders, we anticipated that this would only be the start of more major measures pushed out. The possi- Safe Distancing Measures bility of Singapore’s own MCO looming was be- coming increasingly plausible. In preparation for Social distancing measures were also swiftly it, Exceltec conducted training sessions to equip put into place based on the regulations by our managers with the ability to go virtual. We the Government’s Joint Task Force. These also updated our IT servers to enable remote ac- included relocation of our HQ staff on split cess by staff from home. team basis across different office locations, WFH arrangements for staff, three-time daily On top of the resource strain the CB placed on us, disinfection of high touch surfaces and safe one of the biggest challenges was the lockdown distancing measures. Similar models were also of dormitories affecting more than 50% of our arranged for our site team, in consultation with foreign workers, as the dormitories they resided our Clients. in were gazetted as an isolation dormitory. We reacted decisively to relocate our remaining workers from the unaffected dormitories to other residential or temporary accommodations. This move, though costly, remains one of the key reasons Exceltec is still able to serve our Clients during the CB. 5 COVID-19 COVID-19 AND ITS IMPACT

s a total property and facilities solution provider, Exceltec anticipated that there would be a significant impact on Ahow we operate as an essential service. Our SOPs were promptly updated to address the pandemic and the rules and regulations set by the Government Authorities.

Property & Asset Management For Property and Asset Management (PAM), SOPs were revised in close compliance with BCA circulars. With most of the population working from home, our teams serving the MCSTs had to ramp up their support, in the face of the “new-norm”, through virtual Council Meetings, e-AGM/EOGMs and e-Voting. Integrated Facilities Management On the Integrated Facilities Management (IFM) front, we supported our Clients to ensure their buildings are well-maintained and remain operational. For our integrated contracts, we had also boosted our cleaning regime to include frequent disinfection of high-touch areas.

Projects Management & Consultancy The Project Management and Consultancy department, faced issues where project sites where construction was non-essential were put on hold. The additional resources available were shared with the Integrated Term Contracts (ITC) arm under IFM, where emergency works were still required.

Without the relentless and collective effort from the staff of all departments, Exceltec would not have overcome this adversity. It is through such challenges that the individual and teamwork skills of all the staff are strongly exemplified, reinforcing Exceltec’s culture of team work, to push Exceltec to the next level.

6 COVID-19 Environmental & Cleaning Services Our Environment and Cleaning Services department faced immediate challenges. Anticipating that there would subsequently be a rise in deep cleaning and disinfection requirements, we began training our cleaning staff to form a specialised disinfection team.

Exceltec was primed to deliver such services to support our Clients immediately. We were also amongst the early few to register ourselves with NEA as a recommended and approved Disinfection Services provider. POST COVID-19 FUTURE

While the end is not in sight, societies and economies are preparing for a post-COVID “new normal”. Exceltec explores some of the major trends that will shape this new period of growth.

Remote Working Data Analytics While many companies will revert back to Data analytics is defined as the gathering, working in office, working-from-home has interpreting and usage of data to make better become a major component in the businesses decisions. With the move towards lower reliance of tomorrow. This means there will be a critical on manpower, building owners and facility need for IT infrastructure and digitalisation of managers will be looking towards data analytics processes to facilitate the remote worker. to drive the operations of their assets.

Digital Presence IoT & Robotics COVID-19 has resulted in many built With sensor & connectivity costs falling, usage environment stakeholders taking a hard look at of IoT devices and Robotics will become more digitalising their facilities. These include moving widespread. Consumers are now starting to physical assets to the cloud and creating a expect on-demand services and automated digital counterpart to their physical spaces, response systems as part of this new world. allowing remote access to key information Machines will replace routine jobs and the jobs anywhere and at any time. of today will be reinvented.

“Our Investment Towards the New Normal” In line with the trends shaping the new norm, Exceltec will continue to invest in growing our capabilities in these areas. Luckily for us, we have already begun this process before COVID-19 was upon us. This current pandemic will now accelerate the investment and adoption of these new pivots towards a more resilient Exceltec.

7 Business Innovation & Transformation Adversity brings about opportunities, which, if correctly identified and executed will ensure the Change is the growth and sustainability of the company.

only constant. Technology & Innovation and Our People were identified as the key drivers to enable Exceltec’s As construction and engineering sectors Blue Ocean Shift, creating an innovative and begin to suffer from the negative impacts collaborative culture that creates value for our of the COVID-19 Pandemic, the next logical clients and partners, and at the same time, step is for them to look towards operating strengthening our competitive edge. and maintaining of buildings. In the recent months, the market for property and facilities The Blue Ocean Shift is vital for Exceltec to management has become tremendously enable us to target alternative industries, create saturated by such competition from these new complementary products and services and to adjacent industries creating a Red Ocean. play a part in shaping external trends over time.

Technology & Innovation

Innovation Culture Collaboration The R&D department is accessible by all Exceltec has partnered with 2 renowned operational departments. It was formally set local Institutes of Higher Learning (IHL) to up in 2018 to create a culture of innovation co-develop our technologies in Exceltec.

Highlights Advantages Developed: Deployed at: Used in: • New Revenue Streams • Increased Operational Productivity • Decreased Cost of Providing Service 9 >50 6 • Value-Creation to our Current Core New Products Client Sites Countries Businesses Innovation Strategy Operational Excellence through process improvement lies at the heart of our Innovation Strategy. This is evident with all the technologies and business models we have developed. It always looks at how to do things better, faster and more cost-effectively. Learning New New Business Innovation Process Capabilities Models

Innovation stems from After learning, we Innovation will then The application of continuous learning. then innovate and result in new knowl- new capabilities to We are always looking create or adapt the edge, capabilities and our business creates to learn new ways to way we do things. proficiencies devel- New Business Mod- do things. oped for the compa- els. These models ny. capitalise on these new know-hows and can come in the form of new business lines and other new ways to generate revenue. 8 Business Innovation & Transformation Transforming Our People

The pandemic has created a disruption in the way we deliver our services and with change being the only constant, Exceltec has taken a 4-R approach to overcome this challenge.

Re-design Re-train Re-assess Re-deploy With the advent With the re-designed Exceltec recognises Once we have fit- of technology and job scopes, Exceltec that new roles may ted them into the connectivity, the way will re-train our peo- not suit every per- right roles, Exceltec facilities are managed ple to match the exact son perfectly. We will will re-deploy them has changed needs of these new re-assess their wants & to jobs that best suit drastically. Exceltec jobs. Mobile applica- strengths and help de- their unique abilities. tions, software and velop the right skills. has re-designed our interacting with IoT job scopes to suit this will become second new of working. nature. Training for Operational Staff

Operation of Cleaning Robotic Operation of Cleaning Robotic Sharing of Pest Control Services

COVID-19 Related Trainings

CCF Operations CCF Operations Disinfection Services

Training for HQ Staff

Inventory Management System Zoom Tele-Conferencing QR Code for PAM 9 Business Updates INTEGRATED FACILITIES MANAGEMENT NTUC FoodFare Facilities Management Since February 2020, Exceltec has begun our services with NTUC FoodFare, one of leading companies in the F&B Industry. We are glad to resecure this FM contract, providing a team of 3 overseeing operations at hawker centres’ located at Pasir Ris, Bukit Panjang and Kampung Admiralty.

Viva Business Park Hybrid Managing Agent Exceltec has been working with ESR Reit since 2017 and we are proud to have secured the management of another property, Viva Business Park. We provide hybrid managing agent services with a team of 9 to support the day-to-day operations.

Robert Bosch (Renewal) Facilities Management

Exceltec’s long-standing partnership of 8 years with Robert Bosch to provide managing agent and facilities management services has been renewed with effect from August 2020. We look forward to providing greater support to Robert Bosch’s operations and strengthening our partnership.

Jackson Square (Renewal) FM Manpower Services

Exceltec has been managing Jackson Square since May 2017 and we are proud to announce that we have successfully renewed our services with ESR Reit since May 2020. We provide a FM team of 4 which supports the daily operations.

10 Business Updates Mercatus Integrated Term Contract - Building, Plumbing & Sanitary

Exceltec continues to build our Integrated Term Contract (ITC) porfolio as we clinched a SOR Contract for Building, Plumbing and Sanitary Works with Mercatus for various locations including One Marina Boulevard, Jurong Point and Thomson Plaza.

The Metropolis M&E Services Exceltec formed a new partnership with Ho-Bee (one-north) Pte Ltd, by securing the Mechanical & Electrical contract for The Metropolis located at North Buona Vista. Our previous experiences with managing contract of similar scope of work has proven valuable for this new project. We have commenced our operations since November 2020. STB Tourism Assets Facilities Management This project involves the maintenance and management of various tourism assets that most would be familiar with, such as the Merlion at Marina Bay, the white Sir Stamford Raffles statue, the People of the River statues and the power sockets along Orchard Road supporting the annual Christmas Light-Up.

In addition to this contract, we were awarded the maintenance and management of two other tourism assets, namely Chinatown Heritage Centre and Chinatown Visitor Centre. We are thankful for another great opporunity to work with Singapore Tourism Board.

11 Business Updates PROPERTY & ASSET MANAGEMENT

Nouvelle Park Rezi 26 108 Units 106 Units Located at Poh Huat Road, Nouvelle Park is a Rezi 26 is a residential property located Lorong 26 residential estate which consists a total of 106 Geylang, consisting of 106 units. Our operations units. We took over the operations in April began since May 2020, with the provision of 1 2020 and have been overseeing the day to day condominimum manager to manage the daily operations of the estate. operations.

Regis Mansions Villa Martia 40 Units 60 Units Exceltec has been successfully appointed as the Villa Martia is a residential property located Managing Agent for Regis Mansions situated at along Martia Road which consists of 60 units. Jalan Rajawali. This residential property consists Exceltec was appointed the managing agent of 40 units. We commenced managing agent and have successfully mobilised since July 2020. services in May 2020. Good Class Bungalow @ Ridley Park Area

Exceltec begun managing agent services and project management for a Good Class Bungalow located in the Ridley Park Area. We are excited to be managing this project, and look forward to results of the project management and reinstatement works.

12 Business Updates ENVIRONMENTAL CLEANING SERVICES

Wisma Atria Zouk We are proud to announce that our contract for Zouk has re-appointed Exceltec as the cleaning the provision of cleaning services with Wisma service provider for the well-known nightclub in Atria has been renewed. The new contract Clarke Quay, the new contract started in March started in February 2020, we are thankful for 2020. another opportunity to work with Wisma Atria.

SingPost Centre Singtel Properties We were awarded the cleaning and pest The cleaning contract for Singtel Properties control contract for SingPost Centre, Regional consists of 26 properties, including Telephone Ecommerce Logistics Hub and 65 other Exchanges, Satellite Earth Stations and scattered properties. This is Exceltec's first Submarine Cable stations, of which some are Outcome-Based Cleaning (OBC) Contract offshore facilities. We are proud to announce and it was a great opportunity to allow us to that we have commenced operations for these better understand how OBC contracts work and 26 properties in November 2020. prepare for future such contracts as they get more common.

Great World City Service Apartments Exceltec is currently the cleaning service provider for mixed-development Great World City, at the shopping mall and office towers. Since August 2020, we have expanded our services into the service apartments.

Exceltec was appointed the cleaning service provider to Singapore SGH Hearing Clinic General Hospital's Hearing Clinic since March 2020.

13 Business Updates

Deutsche Bank 8M Real Estate (8MRE) Office Deutsche Bank had contacted us for Enhanced We are currently the facilities management Cleaning Services of their office at One Raffles service provider for 8MRE and have expanded Quay for a period of 3 months commencing in our services as Client has awarded the cleaning September 2020, and they have since expressed of their office premise to Exceltec back in their interest to extend our services. February 2020.

BSH Home Appliance On top of our facilities management contract with Robert Bosch which includes provision of cleaning services, BSH Home Appliance Pte Ltd has appointed Exceltec as their cleaning contractor in January 2020.

earmarked as a standby CCF, CCF @ Tuas with orders to reinstate the CCF capabilities within 14 days.

Exceltec was once again engaged to provide its healthcare cleaning team to mobilise for the Tuas CCF within a period of 14 days. With our previously approved SOPs, we deployed a team of 21 healthcare cleaning staff to operate within the “Red Zone” of the CCF within 10 days, to With the number of COVID-19 receive a remedial training on cases showing a marked PPE Donning and Doffing and decrease in the beginning the Mask Fitting exercise. of August 2020 , and the As contingency, however MOH subsequent declaration of and the relevant Government all dormitories to be clear of Authorities have decided in COVID-19 as of 19th August December 2020 to retain one 2020, the Government Community Care Facility (CCF) Authorities have begun that could house up to 1600 stepping down of various Persons Under Isolation Order facilities that served isolation (PUIOs), that is the Tuas CCF or quarantine purposes. and to have another facility Published: 20th August 2020

14 Business Updates PROJECT MANAGEMENT & CONSULTANCY Marina Barrage M&E Exceltec further expands our Integrated Term Contract (ITC) portfolio as we were the appointed term contract for M&E services as Marina Barrage, manged by Public Utilities Board (PUB) in May 2020.

DSTA We are proud to announce that Exceltec was awarded in June 2020 for the Supply & Installation Supply and Installation of Transformers to DSTA Premises island-wide and off- of Transformers shore facilities. Projects in Progress

Upgrading of Dynamic Pool and Koi Pond at Capital Tower

Replacement of Hinges at One Marina Boulevard

Upgrading of Dynamic Pool and Koi Pond at Capital Tower

Reinstatement of old Installation of Solar building at Ridley Park GCB Panels for new CCTV system

15 Events Updates FESTIVE EVENTS THE WARREN MEADOWS@PEIRCE Residents' Day Chinese New Year Celebration

THE GARDEN@BISHAN SPRINGBLOOM Chinese New Year Celebration Chinese New Year Celebration

EXCELTEC Chinese New Year 'Shou Gong' Lunch

16 People Updates NEW COLLEAGUES 2020

INTEGRATED FACILITIES PROPERTY & ASSET MANAGEMENT MANAGEMENT

CHRISTAL YAP SI LIEW ANITA BINTE RAZALI YAP ZHI TONG LING AI SIAN NEO WEI XIANG ABD. RAHMAN B. ABD. MUTALIB RAO ABU HASSAN BIN ZAINAL WANG LIANPING EUNICE SITI AMINAH BINTE YUNOS SIM CHEE KEONG KOBI NATHAN A/L SINNIAH CAROL SIM BEE HOON RAJENDRAN VIGNESH TAN HONG WIE THOMAS CHIA KHOON SHENG CHAN FATT WAH MUHAMMAD FAREEZ BIN SAIMAN SIAK EILEEN ABDUL RAUF BIN AHMAD PARVINDER KAUR NG KEAN SENG YU JINGYI TAN GLADYS CHUA PEI NA ANNA KHAIRUL SUFYAN BIN ANWAR CHOONG NAM HOCK MUHAMMAD RIDUAN B. MOHAMED NOOR MOHAMAD SHAH BIN ABDUL SAMAD NUR HAYATI BINTE MOD NOR TEH MEI LING NOR AZMAN BIN SULAIMAN WU SING CHOO MUHAMMAD AZIF BIN KHALID KWOK SIEW LIN SHIRLEY MAK CUI TING TRACY SHAHRUL HAKIM B. AFFANDI SHAHRUL KALIYAPERUMAL SATHIYASEELAN

17 New Business Opportunities

OPPORTUNITIES IDENTIFIED In Crisis The COVID-19 pandemic has affected our world in ways we could not have imagined. Exceltec however has always believed in finding opportunities in a crisis. Just like SARS in 2003 and the Global Financial Crisis in 2007, Exceltec was prepared to pivot and find new opportunities in 2020.

Community Care Disinfection Team Dormitory Management Facilities (CCF) The first major opportunity The crisis also made way As a result of managing CCFs, identified in the crisis for new types of facilities to Exceltec gained valuable was to set up an in-house be managed. Through our experience in the area of disinfection team. Exceltec network, Exceltec was able dormitory management as already possessed the to provide services to newly the CCFs were basically necessary equipment and set up CCFs. dormitories equipped with manpower, all we needed healthcare facilities. was the expertise. These were government facilities that housed With this knowledge, Through learning and COVID-19 positive patients Exceltec has opened a working with partners, and recovering patients new market and is already Exceltec is now able to which required high degrees beginning to bid for provide disinfection services of expertise in healthcare dormitory management to all our clients. and facilities management. projects.

18 New Business Opportunities

From: The Straits Times - "Over 90 spots visited by Covid-19 Patients: How to I know if a place is safe and clean?"

Within the Industry Through engagement with our clients and industry stakeholders, Exceltec has constantly been able to identify new opportunities for innovation. Our business model continues to evolve as we respond and adapt to feedback, market movements and new developments.

Integrated Term Contractor (ITC) Outcome Based Contracting Model Business Model Our ITC business model was the direct The next major industry shift was towards result of listening to our customer’s needs. Outcome Based Contracting within Through client reviews and tender exercises, the Cleaning Industry. This contracting we realised that pricing and contract sums model saw a shift from headcount based were on a downward spiral while costs were performance management to results trending upwards due to the manpower- oriented performance management. reliant nature of our industry. With this shift, Exceltec was able to identify By adapting a model we used in our earlier technologies and re-design jobs to fit the contracts, Exceltec created the ITC model new model. We introduced IoT sensors, which relies on “bulk negotiating” of ad- customised software and new job roles hoc service. This helped us secure more to achieve costs efficiencies that were not recurring income while helping our clients possible under a headcount-based model reduce operating costs as they no longer due to the high costs of manpower. With needed to pay for full-time manpower. that, Exceltec was able to secure key contracts with new clients.

19 New Business Opportunities

Through Overlapping Industries

Opportunities abound not just in our industry, but in adjacent industries. Exceltec constantly looks out for technologies and innovations that could be cross-compatible with our service offerings. Through attending conferences and networking events, Exceltec has been able to link up with partners not otherwise possible.

IoT Sensors & Applications Healthcare Partnership (Swab Facilities)

While the term Internet-of-Things (IoT) Exceltec’s experience with the CCFs has been around for a few years, the Built exposed us to the healthcare portion Environment has never fully adopted these of Singapore’s COVID-19 response. We technologies because of the prohibitive experienced first hand how procedures costs and the lack of know-how. such as swab tests and health check-ups were performed at these facilities. With this, Through an IoT conference in 2018, Exceltec predicts that more swab testing Exceltec gained the knowledge of how facilities would be required in the near these systems worked and managed to link future once borders start to reopen. Based up with a business partner to apply these on this, we engaged in discussion with technologies into our sector. The IoT sensors prominent private healthcare laboratories to were originally meant for the manufacturing partner together in providing private swab sector but through discussion we realised tests. Exceltec is now ready to manage their potential for the built environment swab testing facilities and is pending for the sector. government’s approval to allow such private The result is Exceltec’s first fully retrofitted IoT project in late 2019 with projects in the pipeline for 2020 & 2021.

INDUSTRY LEADERSHIP Exceltec continues upon its efforts as a recognised industry player, to further uplift the Built Environment Industry as a whole. This year, leveraging on the founding of the Singapore International Facilities Management Association (SIFMA), we are now working closely with BCA, becoming an Industry Partner.

We have also had the honour to have Exceltec’s Managing Director Mr Koh Hock Seng, representing Exceltec as an FM Implementation Committee (FMIC) Pro-Tem Committee Member. This enables us to work closely with our peers, Trade Associations and Government Authorities, to cross-share ideas and to create positive impacts to the industry.

20 Technology, Smart FM, DigitalisationExpress Newsletter EXCELTEC SMART FM SOLUTIONS

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n line with Singapore’s Smart In doing so, two milestone Nation initiative, Exceltec projects were successfully Property Management has achieved and executed: Ifurther developed its Smart Enterprise Development Grant 1. Enterprise Singapore (ESG) Facilities Management (FM) (EDG) Enterprising Development solutions in order to better Unified platform supporting Grant (EDG), 2020; address several pain points multiple IoT applications typically encountered in FM: 2. IMDA’s Intelligent Development of AI analytics tool Building Proactive Energy Optimize wireless technology to • Streamlining of routine/ ensure sensor longevity mundane job duties. (e.g. Management, 2020. physical checks); Developing and adapting • Reduction of costs in our smart FM solutions in automated detection; the digital era enables us to • Enhancing IoT solutions achieve sustainability and Intelligent Building Proactive in order to integrate scalability amidst a pandemic Energy Management multiple platforms with AI and machine learning and beyond. It also gives us Anomaly detection the opportunity to rethink and capabilities; False alarm detection redefine the ways in which we • Minimizing the maintenance Fault detection and diagnosis needs of IoT devices; can better serve our customers in a post Covid-19 world. Condition-based asset life cycle • Achieving greater energy management efficiency

21 Technology, Smart FM, Digitalisation Smart FM Solutions Developed by Exceltec

Smart Feedback (QR Code) Utilizing QR codes allows us to effectively capture customizable feedback and administrative data at different locations.

The captured data is analysed and consolidated through the dashboard/ report for the respective personnel to address the issue quickly.

Smart Toilet A full suite of smart toilet solutions has been developed, incorporating touch screen panels, people counters, and ammonia sensors. The touch screen feedback panel can encourage higher quantity of responses, particularly in malls and offices. The people counter and ammonia sensor can also utilize these touch screen panels, as well as the Smart Feedback (QR code), to provide as- per-demand cleaning and attendance.

Smart Float Switch This enables us to automatically detect sump pit water levels, giving site staff ample reaction time to deal with flooding. The smart float switch can also be applied to the grease trap, resulting in prompt cleaning and maintenance.

Murho Inventory TenderBoard Management System

Tenderboard is a web-based tool that digitalises Exceltec uses the MuRho Store N Track system the entire process of procurement. Exceltec has to manage all our goods and assets. With subscribed to the tool to align with our digitalisation the MuRho system, we tap on technology to efforts and to improve our efficiency and outreach digitalise the traditionally tedious process of for all procurement activities. stock taking and tracking. With a centralised computer backend system, it is now extremely This platform provides Exceltec with data on convenient and accessible for us to keep an procurement, which can be used for data analytics eye on the assets that are used operationally. to make improved procurement decisions and optimise expenditure.

22 Community Care Facilities (CCF) Exceltec’s Role in Singapore’s COVID-19 Management Singapore was amongst the front-runners Our achievements from our recent in establishing a strong pandemic response CCF experience: that has resulted in an effective control of the • We provide ground operation staff in the COVID-19 virus in the community. Red and Green Zones of the CCF, with manpower strength up to 120 persons (for Exceltec Property Management Pte Ltd, as one two facilities) of the Essential Services during this Pandemic • We have developed strong SOPs that are is also playing its role to help guide Singapore applicable to healthcare facilities, in areas towards recovery. of cleaning, portering, disinfection, waste management, linen management, room/ Exceltec has had the opportunity to work bed management and security. together with the Agencies appointed by the • We have successfully managed the clearance Multi-Ministry Taskforce to manage and operate of more than 2400 PUIOs without incident. two Community Care Facilities (Tuas CCF and • We work hand-in-hand with NUHS and WHC AMK CCF). These include: medical teams to care for and monitor the PUIOs. • Ministry of Health • Our SOPs and services fully comply with the • Ministry of Health Holdings respective guidelines from MOH and NEA. • Jurong Town Council • Singapore Land Authority • National University Hospital System • Woodlands Health Campus

How we can support our Clients: • Provide operations team to manage and operate foreign worker dormitories and swab facilities • Provide cleaning and disinfection services compliant with NEA Interim Guidelines • Provide integrated management of all services within foreign worker dormitories or hotels • Provide consultancy and advice on building Safe Distancing Measures, Infection Control and Prevention, and Planning & Operating of interim isolation facilities/rooms.

23 Internationalisation INTERNATIONALISATION In a Period with No Travel

Exceltec has been embracing technology and by our clients in Malaysia, Thailand, Vietnam, integrating them into the services that we Indonesia and Philippines. render, and these have proven to be beneficial not just to us, but to our clients with regional Technology and our best FM practices have presence. Coupled with the strong relationship closed up the digital divide and eliminated that we have forged with our clients locally, we national boundaries. During this time of also have the opportunity to gain exposure in Pandemic, Exceltec has secured projects in the region. For example, our technologies are , and other regional already making an impact overseas as evident countries. These are all managed by our on- from our CMMS system that is currently utilised site team as well as our HQ team in Singapore,

Ministry of Foreign Affairs (Singapore High Commission in Kuala Lumpur) Exceltec was also given the chance to expand to Malaysia with our High Commission of Singapore in Kuala Lumpur Project.

Exceltec tendered for the project in 2019 for the opportunity to act as the Singapore Embassy’s Managing Agent in Kuala Lumpur, and was awarded by the Singapore Government in 2020.

The initial commencement date was set to begin in the first half of 2020. However due to the COVID-19 crisis, the project commenced in October 2020.

24 Internationalisation

Robert Bosch Malaysia With the longstanding partnership with Robert Bosch Singapore for more than 8 years, Exceltec has proven to our Client that we can offer top quality Integrated Facilities Management services. The confidence of the team in Singapore has led to the securing of the Managing Agent contract for Robert Bosch Malaysia.

In this time of pandemic, Exceltec is confident to mobilise using our Malaysian team with virtual support from Singapore HQ.

WeWork Exceltec has also been given the opportunity to expand our services to South East Asia. Being very satisfied with our services, our clients from WeWork Singapore has shown immense confidence in our capabilities by approaching us to deploy our CMMS to be utilised across all their enterprises in S.E.A.

The power of technology enabled us to carry out the deployment of our system in Singapore despite being unable to physically be with the S.E.A team due to the pandemic. We were able to set up all the systems for WeWork from Singapore and was even able to conduct the trainings on the system via video conferencing for all the staff involved in this project.

Pipeline Projects

Myanmar Singapore (Hlegu) Tan Chong Malaysia Yangon International Airport Industrial Park Integrated Facilities Facilities Management Infrastructure Projects Management

25 Express Newsletter

Closing Notes

Having had the opportunity to work to swiftly pivot and transform our and collaborate with a team of great business model and strategies. minds and great leaders for the past This is all encapsulated within our decade, I have seen Exceltec record company’s culture of “change is a marked growth, from an industry the only constant” and “always player to an industry leader. For a remaining a step ahead”. home-grown company under the leadership of our MD Mr. Koh Hock As we enter the “new norm”, Seng, to bring this company to may I urge all our colleagues to where it is today, is no mean feat. remain strong, positive and open- minded, to tackle the challenges From its humble beginnings in ahead and to continue to fulfil our 1997, Exceltec has been through mission and vision. many exciting milestones of growth and overcome many challenges. For On behalf of the company, I would each crisis overcome, Exceltec had also like to extend my sincere identified and capitalised on the and heartfelt gratitude to all our opportunities, to come out stronger colleagues during this period, and better than before. where we contributed at the frontline as an essential service The current COVID-19 Pandemic provider, for the betterment of came as a surprise to the world, the company, society and nation. but Exceltec was well prepared and poised to tackle the challenges. Jeff Yeoh We pride ourselves on our agility Editor

26 July 2018 Our Values Empathy E We live in your world, we listen, we care. Leadership L We support a high performance culture. Innovation I Look for better ways, always. Teamwork We encourage one another to achieve T our shared goals Ethics E Do what's right, think values first.

27 EXCELTEC EDITORIAL TEAM

Contributing Authors Jeff Yeoh Timothy Goh Ken Lim Fu Deqi

Editorial Design and Layout Fu Deqi

The Exceltec Newsletter is an annual publication, published by the Exceltec Editorial Team. Material in this publication may not be reproduced in whole or in part without the prior consent of the publisher.

To contribute content to the newsletter, please email the Editors: [email protected] [email protected]

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