The Office of Communications Annual Report & Accounts For the period 1 April 2018 to 31 March 2019 The Office of Communications Annual Report & Accounts For the period 1 April 2018 to 31 March 2019 Presented to Parliament pursuant to Paragraphs 11 and 12 of Schedule 1 of the Office of Communications Act 2002 Ordered by the House of Commons to be printed 10 July 2019 HC 2321 Ofcom is the UK regulator for the communications services that we use and rely on each day. Our vision is to make communications work for everyone. We regulate broadband and mobile telecoms, TV, radio, video-on-demand services, post, and the airwaves used by wireless devices. Our work benefits consumers and UK businesses to get the best from communications services. We ensure consumer fairness and protection from sharp practices and we actively support competition where appropriate to deliver good outcomes. Ofcom is an independent public authority, funded by fees paid to us by the companies we regulate. Our duties come from Parliament. © Ofcom Copyright 2019 The text of this document (this excludes, where present, the Royal Arms and all departmental or agency logos) may be reproduced free of charge in any format or medium provided that it is reproduced accurately and not in a misleading context. The material must be acknowledged as Ofcom copyright and the document title specified. Where third party material has been identified, permission from the respective copyright holder must be sought. Any enquiries related to this publication should be sent to us at
[email protected] This publication is available at: www.gov.uk/government/publications Ofcom ARA 2018-2019 ISBN 978-1-5286-1216-6 CCS0419980080 Printed on paper containing 75% recycled fibre content minimum.