Never the Same Again Annual Report & Financial Statements & Notice Annual of General Meeting 2021
Marks and Spencer Group plc Annual Report & Financial Statements 2021 Never the Same Again Forging a reshaped M&S Marks and Spencer Group plc Annual Report & Financial Statements & Notice of Annual General Meeting 2021 AT A GLANCE M&S IS A BRITISH VALUE FOR MONEY RETAILER focused on own label businesses, including Food, Clothing & Home and Bank & Services in the UK and internationally. Today, we operate a family of businesses, selling high-quality, great-value own-brand products in the UK and internationally, from 1,509 stores and over 100 websites globally. Together our 70,000 colleagues across our stores, support centres, warehouses and supply chain serve nearly 30 million customers each year. The objective of our transformation programme is to restore the M&S business and brand, to deliver long-term, sustainable, profitable growth for our investors, colleagues and wider communities. In a year defined by the pandemic, through ourNever the Same Again programme, we have accelerated our transformation and forged a reshaped business as we emerge from the crisis. GROUP OVERVIEW £9.0bn -11.8% £(201.2)m (19/20: £67.2m) 50.5% (19/20: 22.5%) Group revenue Group loss before tax Percentage of UK Clothing & Home sales online ( 19/20: 1.3p) -89.7% (9.8)p £41.6m (19/20: 63%) Basic loss per share APM Profit before tax and 67% adjusting items Food: Value for money perception -20.1% (19/20: 68) No dividend paid for 20/21 £1.11bn 81 APM Net debt excluding lease liabilities Stores: Net promoter score1 1.1p (19/20: 16.7p) 51(19/20: 57) APM Adjusted earnings per share M&S.com: Net promoter score1 Cover APM Alternative performance measures Our colleagues, The report provides alternative performance measures (“APMs”) which are not defined or specified including Vicky in under the requirements of International Financial Reporting Standards as adopted by the EU.
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