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International Symposium on Measuring Credit Union Performance

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International Symposium on Measuring Credit Union Performance Pre -reading International Symposium on Measuring Credit Union Performance Brought to you in cooperation by: Credit Union Central of Canada & Filene Research Institute International Symposium on Measuring Credit Union Performance Friday, May 10th, 2013 Rotman School of Management University of Toronto Event Hall, 105 St. George St., 2nd floor, south building 8:00 a.m. Sign-In and Continental Breakfast 8:30 a.m. Opening Remarks 8:45 a.m. Improving Benchmarking for Credit Unions Mike Higgins, Mike Higgins & Associates 9:45 a.m. Knowledge Transfer: Measuring Best Practices Nick Bontis, McMaster University 10:45 a.m. Networking Break 11:15 a.m. The Australian Perspective Mark Degotardi, Abacus – Australian Mutuals 12:15 p.m. Lunch 12:45 p.m. Measuring Channel Strategies Dennis Campbell, Harvard Business School 1:45 p.m. Measuring Share of Wallet Lerzan Aksoy, Fordham University 2:45 p.m. Networking Break 3:00 p.m. Measuring the Credit Union Brand Hope Schau, University of Arizona 3:45 p.m. Concluding Remarks LOGISTICS AIRPORT_________________________________________________________________________________________ Code – YYZ Shuttle Option Taxi Numbers http://www.torontopearson.com/ http://www.torontoairportexpress.com/ 1-416-829-4222 One Way - $26 1-416-457-6608 Round Trip - $44.95 One Way - $55 If considering the shuttle option, guests need to get off at 89 Chestnut Street and then take a taxi to Park Hyatt Hotel which is 2km away and will cost approximately $10.00 one way. HOTEL__________________________________________________________________________________________ Park Hyatt Toronto http://parktoronto.hyatt.com/en/hotel/home.html 4 Avenue Road Toronto, ON M5R 2E8 Tel: 1-416-925-1234 Storage of your luggage at Rotman School of Management is not recommended as it is in an open space. The Park Hyatt Toronto’s concierge desk can accommodate your storage. There is no taxi stand located outside the hotel however valet concierge will gladly assist in calling a taxi. SYMPOSIUM____________________________________________________________________________________ Rotman School of Management http://www.rotman.utoronto.ca/ University of Toronto Event Hall 105 St. George Street, 2nd Floor, South Building Toronto, ON M5S 3E6 Tel: 1-416-978-4193 There is no taxi stand located outside the University. Should you need one, please contact one of the taxi numbers. DRESSCODE_____________________________________________________________________________________ Business Casual GIVE INSTANT FEEDBACK__________________________________________________________________________ Please remember your mobile device to render real-time feedback on presentations at www.filenefeedback.com For assistance during the symposium, please contact: Anna Morena | 1-613-447-7614 | [email protected] 4 Avenue Rd, Toronto, ON M5S 1M4 to 105 St George St, Toronto, ON M5S 2E8 - Goo... Page 1 of 2 Lo ©2013 Google - Map data ©2013 Google - Toronto Symposium Attendee List First Name Last Name Organization Ben Rogers Filene Research Institute Donald C. Cha Sharons Credit Union Malcolm Stoffman Momentum Credit Union Nigel Millington Rochdale Credit Union Robert Wellstood Kawartha Credit Union Gord Harrison Your Neighbourhood Credit Union Chris Monti East Idaho Credit Union Diane Kocet The Energy Credit Union Limited Bill Bland Georgia United Credit Union Betsy Sommers Seasons Federal Credit Union Jason MilesKo Filene Kit Snyder Consumers Credit union Barry Doan FirstOntario Credit Union Limited Marc-Andre Pigeon Credit Union Central of Canada Brigitte Goulard Credit Union Central of Canada Brian Musser Purdue Federal Credit Union Greg Radwan United Employees Credit Union Kate MacInnes Atlantic Central Rosemary Holmes Central 1 Credit Union RicK DoerKsen Credit Union Central of Manitoba Mauro Ricordi Thamesville Community Credit Union Richard Senechal DUCA Financial Services Credit Union Lerzan Aksoy Fordham University Eden GhebremariamConsultancy Firm Angela McCathran People's Trust FCU Lorri Lochrie Central 1 Credit Union Fred Blaak Libro Financial Group ALAIN COTE Desjardins Center for Studies in Management of Financial Services Cooperatives, HEC Montreal Luc Racette L'Alliance des caisses populaires de l'Ontario Willy Robinson iNova Credit Union Janet Daniel Central 1 Credit Union Benjamin Janzen Mennonite Savings and Credit Union Taras PidzamecKy UKrainian Credit Union Limited Louise Smith Credit Union Central of Manitoba Mary De Sousa FirstOntario Credit Union Pat Gifford Credit Union Central of Manitoba Dave Schurman FirstOntario Credit Union Anita Saar Estonian (Toronto) Credit Union Miriam Salmeron Hald-Nor Credit Union Debbie McCabe Frontline Financial Credit Union Limited Kim WalKer Atlantic Central Eli Vazquez American Airlines Federal Credit Union Subash Majumdar Orange County's Credit Union Ian Glassford Servus Credit Union Waheed Hirji Prospera Credit Union DAVID PHILLIPS CREDIT UNION CENTRA OF CANADA Elizabeth Duff Newfoundland and Labrador Credit Union Michael Taylor Winnipeg Police Credit Union David Brandt E&A Credit Union Atul Chandra Interior Savings Credit Union Luba Mycak Ontario Ministry of Finance, credit union policy unit Daniel Padro Ministry of Finance (Ontario) Peter Davis Alberta Central Pamela Agnone United Nations Federal Credit Union Scott Patterson Callahan & Associates, Inc. Timothy Marquardt MAX Credit Union Patricia Campbell Christian Financial Credit Union Loretta Elford Credit Union Central of Canada Garth Manness Credit Union Central of Canada Scott Kennedy Credit Union Central of Canada Dave MacLean Credit Union Central of Canada Paul MacNeill Credit Union Central of Canada Phil Moore Credit Union Central of Canada Dan Burns Credit Union Central of Canada Kevin Dorse Credit Union Central of Canada Jennifer Rowe Meridian Credit Union Stephen FitzpatricK Credit Union Central of Canada Gary Rogers Credit Union Central of Canada Brenda O'Connor Credit Union Central of Canada Adam Thome SasKCentral Gerri Sexsion Jax Federal Credit Union Victoria Mainprize Atlantic Central Cheryl Byrne CuSource Credit Union Knowledge NetworK Joshua Wrobleski Alberta Central (Credit Union Central of Alberta) David Moore Meridian Credit Union Bill Raker US Federal Credit Union Larry PalochiK California Credit Union League Sandy Shaw FirstOntario Credit Union Dale Smith TCU Financial Group Bernard Brun Desjardins Group Terry Thomas First West Credit Union Myrna Hewitt Affinity Credit Union Gail StepaniK-KeberServus Credit Union Shawn Good Conexus Credit Union Stephen Kaiser Servus Credit Union Jim Updike Honda Federal Credit Union Michael Higgins MiKe Higgins & Associates Harry Joosten Libro Financial Group Hope Schau University of Arizona Nick Bontis Institute for Intellectual Capital Research Gina McGinn SasKCentral MarK Degotardi Abacus - Australian Mutuals Caroline Willard CO-OP Financial Services Andrew Morris CUMIS Group Ltd Dennis Campbell Harvard University Gay Chong Windsor Family Credit Union Rob Martin Credit Union Central of Canada Afzal Hussain DUCA Financial Services Credit Union Ltd. Don Rolfe Central 1 Credit Union Improving Benchmarking for Credit Unions Pre-Reading Speaker: Mike Higgins, Mike Higgins & Associates The process of benchmarking should be used to facilitate a forward looking, proactive analysis of where the credit union wants to be at a point in time in the future – articulating a clear path of how that is going to happen given recent performance and environmental trends. Unfortunately, too often, benchmarking is a backward looking view of what has happened in the past and nothing more. Furthermore, the process is laden with pitfalls that must be avoided that may lead to the wrong conclusions about performance. The most common pitfalls include: → Fixation upon broad based and bottom line measures such as return on assets (ROA) → Fixation upon narrowly focused measures without considering the tradeoffs that exist → Poorly selected peers → Assuming that average is excellent In this presentation, we will review a framework for benchmarking the areas vital to long term credit union sustainability and prosperity – not too broad as to be overly simplified, but not so narrow as to be overly complex. Some key areas that will be covered include: → Developing a framework for collecting and comparing information → Addressing the concept of product mix as a benchmark of success → Alternative methods for evaluating productivity → Thoughts on selecting a peer group for comparison We will also look at two different ways to use benchmarking information. The first is to use the information to perform a member benefit assessment – an analysis of the tradeoffs that exist between maximization of ROA and maximization of member benefit. The second is to use the information to conduct a strengths and weakness analysis that quantifies how much of overall credit union ROA is at risk. Lastly, we will review a “spreadsheet-­-based” model that can be used to identify the performance targets necessary to promote credit union sustainability. Attendees of the presentation will be provided with a web-­-based link to download this model for their own use. Research Brief Improving Peer Group Analysis for Credit Unions Mike Higgins, Jr. Partner, Mike Higgins & Associates In partnership with ideas grow here Foreword by 612 W. Main Street Dennis W. Campbell Suite 105 Associate Professor, Madison, WI 53703 Harvard Business School 608.661.3740 www.filene.org PUBLICATION #287 (11/12) About Us Deeply embedded in the credit union tradition is an ongoing search for better
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