Six Sigma a way to reach Operational Excellence and get Out of the Crisis Alessandro Brun – Politecnico di Milano
[email protected] About Myself SIX SIGMA – a way to reach Operational Excellence and get Out of the Crisis Concorde One of the 20th century's great symbols of technological achievement… SIX SIGMA – a way to reach Operational Excellence and get Out of the Crisis Concorde • One of the 20th century's great symbols of technological achievement… • … perhaps the most famous passenger jetliner in history. • But it was also commercially flawed. Its engines were dirty and painfully noisy. It was banned from flying supersonic over the United States because of the sonic boom. SIX SIGMA – a way to reach Operational Excellence and get Out of the Crisis Concorde • Concorde was effectively blocked from entering the crucial U.S. market when airlines in this country, including TWA and Pan American, canceled orders. • "Looking back at the entire program, from beginning to end, if you knew then what you know now, then Concorde would never have been built," Bannister. SIX SIGMA – a way to reach Operational Excellence and get Out of the Crisis Concorde • On 25 July 2000, Air France Flight 4590 crashed in Gonesse, France, killing all 100 passengers and 9 crew members. • According to the official investigation conducted by the French accident investigation bureau (BEA), the crash was caused by a titanium strip that fell from a Continental Airlines DC-10 that had taken off minutes earlier. The metal fragment punctured a tyre on Concorde’s left main wheel bogie during takeoff.