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Route 372 Consultation Report

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Route 372 Consultation Report Route 372 rerouteingRoute at 372 Rou te 372 rero rereingRainhamRainhamStation Station Station uteing at ConsultationConsultation Report Report MayMay 2018 2018 Contents Executive summary ..................................................................................................... 3 Summary of issues raised during consultation ......................................................... 3 Next steps ................................................................................................................ 3 1. About the proposals ............................................................................................ 4 1.1 Introduction .................................................................................................... 4 1.2 Purpose .......................................................................................................... 4 1.3 Detailed description ........................................................................................ 4 2. About the consultation ........................................................................................ 6 2.1 Purpose .......................................................................................................... 6 2.2 Potential outcomes ......................................................................................... 6 2.3 Who we consulted .......................................................................................... 6 2.4 Dates and duration ......................................................................................... 6 2.5 What we asked ............................................................................................... 7 2.6 Methods of responding ................................................................................... 7 2.7 Consultation materials and publicity ............................................................... 7 2.8 Analysis of consultation responses ................................................................ 7 3. About the respondents ........................................................................................ 8 3.1 Number of respondents .................................................................................. 8 3.2 How respondents heard about the consultation ............................................. 8 3.3 Methods of responding ................................................................................... 8 4. Summary of all consultation responses .............................................................. 9 4.1 Summary of responses to Question 1 ............................................................ 9 4.2 Issues commonly raised ................................................................................. 9 4.3 Stakeholder responses ................................................................................ 10 4.4 Comments on the consultation ..................................................................... 10 5. Next steps ......................................................................................................... 11 Appendix A: List of stakeholders consulted ............................................................... 12 2 Executive summary Between 26 October and 10 December 2017 we consulted on proposals to alter route 372 eastbound only at Rainham Station. From Broadway, it would operate via Old Station Lane, Celtic Farm Road and Ferry Lane, returning to the line of route on Wennington Road. The bus stop on Wennington Road would no longer be served. However, the stop on Celtic Farm Road would replace this and allow better interchange for eastbound passengers arriving or boarding at Rainham Station. We received 120 responses to the consultation (including one from a stakeholder). Of these responses, 74 per cent supported or strongly supported the proposed changes to route 372, six per cent neither supported nor opposed them, 16 per cent opposed or strongly opposed them, two per cent were not sure and two per cent did not answer. Summary of issues raised during consultation • Several respondents felt that the proposed change would make it safer and easier for passengers to interchange between route 372 and Rainham station. • A number of respondents requested westbound buses also be diverted. • There was concern that the proposals would lead to increased journey times. • There were suggestions to increase the frequency of route 372. • Some respondents were concerned that removing bus stop B on Wennington Road would inconvenience elderly and less mobile passengers. Next steps After considering all responses to the consultation, we have decided to proceed with the changes as proposed. We will publish our response to the main issues raised in a separate document. 3 1. About the proposals 1.1 Introduction The London bus network is kept under regular review. As part of this, we developed proposals for changes and consulted on changing how bus route 372 serves Rainham Station. 1.2 Purpose We proposed to change bus route 372 at Rainham Station to improve the interchange for passengers. The proposal also helps to respond to concerns raised by councillors from the London Borough of Havering about historic infrastructure on Wennington Road. 1.3 Detailed description In detail, we proposed rerouteing the 372 via Rainham Station eastbound only as shown in Figure 1. From Broadway, it would operate via Old Station Lane, Celtic Farm Road and Ferry Lane, returning to the line of route on Wennington Road. The bus stop on Wennington Road would no longer be served. However, the stop on Celtic Farm Road would replace this and allow better interchange for eastbound passengers arriving or boarding at Rainham Station. There would be a small disbenefit for some through passengers as their journey time would increase slightly. We reviewed the possibility to also reroute the service westbound at Rainham Station too. However, this would require the bus to travel via a longer loop via the station. This would have required additional time in the schedule and would have impacted adversely on the reliability of the service or would have required an additional vehicle which would not be a cost effective use of resources. 4 Figure 1 – Map of proposed service change 5 2. About the consultation 2.1 Purpose The objectives of the consultation were: • To give stakeholders and the public easily-understandable information about the proposals and allow them to respond • To understand the level of support or opposition for the change/s for the proposals • To understand any issues that might affect the proposal of which we were not previously aware • To understand concerns and objections • To allow respondents to make suggestions 2.2 Potential outcomes The potential outcomes of the consultation were: • Following careful consideration of the consultation responses, we decide to proceed with the scheme as set out in the consultation • Following careful consideration of the consultation responses, we modify the proposals in response to issues raised and proceed with a revised scheme • Following careful consideration of the consultation responses, we decide not to proceed with the scheme Our conclusion and next steps are set out in section 5. 2.3 Who we consulted The public consultation intended to seek the views of local residents and current users along the routes involved. We also consulted stakeholders including the London Borough of Havering , London TravelWatch, Members of Parliament, London Assembly members and ward councillors. A list of the stakeholders we consulted is shown in Appendix A. 2.4 Dates and duration This was a six and a half week consultation which ran between 26 October and 10 December 2017. 6 2.5 What we asked The questionnaire asked six generic questions relating to name, email address, postcode, organisation name (if responding on behalf of a business/stakeholder/organisation), interest in the proposals, how they had heard about the consultation, and views on the quality of the consultation (respondents were asked two questions on the quality: to rate in a scale from very good to very poor; and to provide any comments). There were also six equality monitoring questions. There were two questions specific to the consultation: • Do you support our proposals for rerouteing the 372 at Rainham Station? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose/not sure) • Do you have any other comments? (there was a free text box for respondents to provide comments) 2.6 Methods of responding People were invited to respond to our consultation by completion of an online survey, by email, by telephone or in writing via the use of our Freepost address. 2.7 Consultation materials and publicity We publicised the consultation online at https://consultations.tfl.gov.uk/buses/372 and by emailling users of route 372, as well as relevant stakeholders. 2.8 Analysis of consultation responses Analysis of the consultation responses was carried out in-house. There were two open questions (one seeking comments about the proposals and one on the quality of the consultation). One person developed the draft coding frame for responses to these questions and conducted the tagging exercise. 7 3. About the respondents 3.1 Number of respondents Respondents Total % Public responses 119 99% Stakeholder responses 1 1% Total 120 100% 3.2 How respondents heard about the consultation 114 out of 120 respondents answered this question. How respondents heard Total % Received an email from
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