Route 372 rerouteingRoute at 372 Rou te 372 rero rereingRainhamRainhamStation Station Station uteing at ConsultationConsultation Report Report MayMay 2018 2018 Contents

Executive summary ...... 3 Summary of issues raised during consultation ...... 3 Next steps ...... 3 1. About the proposals ...... 4 1.1 Introduction ...... 4 1.2 Purpose ...... 4 1.3 Detailed description ...... 4 2. About the consultation ...... 6 2.1 Purpose ...... 6 2.2 Potential outcomes ...... 6 2.3 Who we consulted ...... 6 2.4 Dates and duration ...... 6 2.5 What we asked ...... 7 2.6 Methods of responding ...... 7 2.7 Consultation materials and publicity ...... 7 2.8 Analysis of consultation responses ...... 7 3. About the respondents ...... 8 3.1 Number of respondents ...... 8 3.2 How respondents heard about the consultation ...... 8 3.3 Methods of responding ...... 8 4. Summary of all consultation responses ...... 9 4.1 Summary of responses to Question 1 ...... 9 4.2 Issues commonly raised ...... 9 4.3 Stakeholder responses ...... 10 4.4 Comments on the consultation ...... 10 5. Next steps ...... 11 Appendix A: List of stakeholders consulted ...... 12

2 Executive summary

Between 26 October and 10 December 2017 we consulted on proposals to alter route 372 eastbound only at Rainham Station. From Broadway, it would operate via Old Station Lane, Celtic Farm Road and Ferry Lane, returning to the line of route on Wennington Road. The bus stop on Wennington Road would no longer be served. However, the stop on Celtic Farm Road would replace this and allow better interchange for eastbound passengers arriving or boarding at Rainham Station. We received 120 responses to the consultation (including one from a stakeholder). Of these responses, 74 per cent supported or strongly supported the proposed changes to route 372, six per cent neither supported nor opposed them, 16 per cent opposed or strongly opposed them, two per cent were not sure and two per cent did not answer.

Summary of issues raised during consultation • Several respondents felt that the proposed change would make it safer and easier for passengers to interchange between route 372 and Rainham station. • A number of respondents requested westbound buses also be diverted. • There was concern that the proposals would lead to increased journey times. • There were suggestions to increase the frequency of route 372. • Some respondents were concerned that removing bus stop B on Wennington Road would inconvenience elderly and less mobile passengers.

Next steps After considering all responses to the consultation, we have decided to proceed with the changes as proposed. We will publish our response to the main issues raised in a separate document.

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1. About the proposals

1.1 Introduction The London bus network is kept under regular review. As part of this, we developed proposals for changes and consulted on changing how bus route 372 serves Rainham Station.

1.2 Purpose We proposed to change bus route 372 at Rainham Station to improve the interchange for passengers. The proposal also helps to respond to concerns raised by councillors from the London Borough of Havering about historic infrastructure on Wennington Road.

1.3 Detailed description In detail, we proposed rerouteing the 372 via Rainham Station eastbound only as shown in Figure 1. From Broadway, it would operate via Old Station Lane, Celtic Farm Road and Ferry Lane, returning to the line of route on Wennington Road. The bus stop on Wennington Road would no longer be served. However, the stop on Celtic Farm Road would replace this and allow better interchange for eastbound passengers arriving or boarding at Rainham Station. There would be a small disbenefit for some through passengers as their journey time would increase slightly.

We reviewed the possibility to also reroute the service westbound at Rainham Station too. However, this would require the bus to travel via a longer loop via the station. This would have required additional time in the schedule and would have impacted adversely on the reliability of the service or would have required an additional vehicle which would not be a cost effective use of resources.

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Figure 1 – Map of proposed service change

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2. About the consultation

2.1 Purpose The objectives of the consultation were:

• To give stakeholders and the public easily-understandable information about the proposals and allow them to respond

• To understand the level of support or opposition for the change/s for the proposals

• To understand any issues that might affect the proposal of which we were not previously aware

• To understand concerns and objections

• To allow respondents to make suggestions

2.2 Potential outcomes The potential outcomes of the consultation were:

• Following careful consideration of the consultation responses, we decide to proceed with the scheme as set out in the consultation

• Following careful consideration of the consultation responses, we modify the proposals in response to issues raised and proceed with a revised scheme

• Following careful consideration of the consultation responses, we decide not to proceed with the scheme Our conclusion and next steps are set out in section 5.

2.3 Who we consulted The public consultation intended to seek the views of local residents and current users along the routes involved. We also consulted stakeholders including the London Borough of Havering , London TravelWatch, Members of Parliament, members and ward councillors. A list of the stakeholders we consulted is shown in Appendix A.

2.4 Dates and duration This was a six and a half week consultation which ran between 26 October and 10 December 2017.

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2.5 What we asked The questionnaire asked six generic questions relating to name, email address, postcode, organisation name (if responding on behalf of a business/stakeholder/organisation), interest in the proposals, how they had heard about the consultation, and views on the quality of the consultation (respondents were asked two questions on the quality: to rate in a scale from very good to very poor; and to provide any comments). There were also six equality monitoring questions.

There were two questions specific to the consultation:

• Do you support our proposals for rerouteing the 372 at Rainham Station? (The choices for respondents were strongly support/support/neither support or oppose/oppose/strongly oppose/not sure) • Do you have any other comments? (there was a free text box for respondents to provide comments)

2.6 Methods of responding People were invited to respond to our consultation by completion of an online survey, by email, by telephone or in writing via the use of our Freepost address.

2.7 Consultation materials and publicity We publicised the consultation online at https://consultations.tfl.gov.uk/buses/372 and by emailling users of route 372, as well as relevant stakeholders.

2.8 Analysis of consultation responses Analysis of the consultation responses was carried out in-house.

There were two open questions (one seeking comments about the proposals and one on the quality of the consultation). One person developed the draft coding frame for responses to these questions and conducted the tagging exercise.

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3. About the respondents

3.1 Number of respondents

Respondents Total % Public responses 119 99% Stakeholder responses 1 1% Total 120 100%

3.2 How respondents heard about the consultation 114 out of 120 respondents answered this question.

How respondents heard Total %

Received an email from TfL 53 44% Received a letter from TfL 0 0% Read about in the press 2 2% Saw it on the TfL website 27 23% Social media 22 18% Other 10 8% Not Answered 6 5% Total 120 100%

3.3 Methods of responding

Methods of responding Total % Website 118 98% Letter/Email 2 2% Total 120 100%

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4. Summary of all consultation responses

We received 120 responses to the consultation. 119 were from members of the public and one was from a stakeholder. A summary of the responses from members of the public is set out in sections 4.1 to 4.2. The stakeholder response is included in section 4.3.

4.1 Summary of responses to Question 1 We asked respondents to tell us what they thought about our proposals for route 372. 118 respondents answered this question.

Do you support our proposals for rerouteing the 372 at Rainham station? 75

60

45

30

15

0 N either S trong ly S trong ly Not S upport support or Oppose N ot s ure T ota l support oppose Answered oppose No. of responses 74 15 7 5 15 2 2 120 % 62% 12% 6% 4% 12% 2% 2% 100

4.2 Issues commonly raised Question 2 asked respondents if they had any further comments or suggestions about our proposals. Eighty respondents provided additional comments (positive and negative) and suggestions in response to this question. The table below lists the top issues commonly raised. A separate document will respond to the main points raised by respondents.

Issue Total Positive: generally supportive of the proposals 23 Positive: the proposals make it safer/easier for passengers to get to and from the station 19 Negative: westbound buses should be diverted too 9

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Negative: this change is unnecessary 8 Negative: the proposed change will increase journey time 7 Positive: the proposed change will help to stop damage to the wall at Rainham Hall 7 Positive: the footway at the current stop is too narrow 7 Suggestion: increase the frequency of route 372 6 Negative: removing bus stop B on Wennington Road will inconvenience elderly and less mobile passengers who currently use the stop 4 Positive: the new bus stop will be under cover 3 Suggestion: adjust route 372 timetables to match train arrival times 2 Suggestion: install countdown signs at Rainham Station bus stops 2

4.3 Stakeholder responses We received one stakeholder response, shown below.

London Borough of Havering

Officers have reviewed the proposal and offer the following comments.

• The proposed rerouting changes to bus route 372 to serve Rainham Station, eastbound is strongly supported by Officers. Having the service stop at bus stop ‘N’ which would replace the existing bus stop ‘B’ would not only improve bus passenger safety by removing the need for passengers to cross Wennington Road and Ferry Lane when accessing the station, but would also improve access and connectivity between the two modes, whilst addressing longstanding concerns of Councillors and residents regarding the detrimental impact bus stop ‘B’ may be having on an historic wall, due to its close proximity.

• Officers would also welcome TfL to give future consideration to moving bus stop ‘A’ closer to Rainham Station to improve passenger accessibility westbound.

• The consultation proposes to remove bus stop B which Havering supports, however officers are working on the assumption that TfL as part of the removal of the shelter will remove the bus stop clear way, in addition to the other highway improvements that have been made around the shelter or provide Havering with appropriate funding to do so.

4.4 Comments on the consultation 112 respondents answered the question about the quality of the consultation and associated materials. 86 respondents felt the quality of the consultation was good or very good, 17 thought it was acceptable, and nine felt it was poor or very poor.

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13 respondents left further comments about the quality of the consultation. Of those, the main issues were concern that the consultation material could have been clearer, and concern that the consultation was not publicised well enough.

5. Next steps

After considering all responses to the consultation, we have decided to proceed with the changes as proposed.

The majority of respondents supported or partially supported our proposals; however a number of issues were noted. We will publish our response to the main issues raised in a separate document.

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Appendix A: List of stakeholders consulted

London TravelWatch

Local Authorities London Borough of Havering

Elected Members

Caroline Pidgeon Assembly Member Nicky Gavron Assembly Member Shaun Bailey Assembly Member Sian Berry Assembly Member David Kurten Assembly Member Caroline Russell Assembly Member Peter Whittle Assembly Member Andrew Boff Assembly Member Assembly Member Assembly Member Fiona Twycross Assembly Member Assembly Member Keith Prince Assembly Member Jon Cruddas MP Dagenham and Rainham Cllr David Durrant Rainham and Wenningham Cllr Keith Roberts Rainham and Wenningham Cllr Jeffrey Tucker Rainham and Wenningham

Police and Health Authorities NHS Care Commissioning Group Barking, Havering and Redbridge University Hospitals NHS Trust Havering Safer Transport Team London Ambulance Service Metropolitan Police service

Accessibility Groups RNIB Disability Rights UK National Autistic Society Age Concern Age UK Living Streets

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