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Consultation on Proposed Changes to Bus Routes 7 and 10

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Consultation on Proposed Changes to Bus Routes 7 and 10 Consultation on proposed changes to bus routes 7 and 10 Consultation report March 2016 1 Consultation on proposed changes to bus routes 7 and 10 Consultation Report March 2016 Contents 1 Introduction ..................................................................................................................... 1 2 The consultation ............................................................................................................. 1 3 Responses from members of the public ......................................................................... 3 4 Responses from statutory bodies and other stakeholders .............................................. 8 Appendix A - Copy of the consultation materials ................................................................. 10 Appendix B – All issues raised for Questions 5 & 6 (relating to the Tottenham Court Road and Holborn area bus route proposals) ..................................................................... 15 Appendix C – All issues raised for Question 12, relating to the quality of the proposal ....... 18 Appendix D – List of stakeholders consulted ....................................................................... 19 1 1 Introduction We recently consulted stakeholders and the public about a proposal to introduce changes to bus services in the Tottenham Court Road and Holborn area. The consultation ran for six weeks from 3 November to 15 December 2015. The areas around Tottenham Court Road and Holborn are currently experiencing disruption because of our work to upgrade Tottenham Court Road Station and construct a new Crossrail station. As a result, temporary changes were introduced in October 2014 to routes 7 and 98. In addition, over the course of the last five years, there has been a change in the travel habits of people using routes in central London. We are therefore proposing to make permanent changes to routes 7, 10 (with route 98 returning to its normal routeing). The proposal would mean that routes 7 and N7 would terminate at Oxford Circus and route 10 would be rerouted away from Tottenham Court Road/Gower Street and Euston Square Station to run via Great Russell Street, Montague Road, Russell Square, Woburn Place, Tavistock Square, Upper Woburn Place and Euston Square to Euston Bus Station and then follow its current route. We did not consult on route 98 as it would revert to terminating at Holborn, Red Lion Square. Since October 2014 buses have been temporarily diverted to terminate at Russell Square to ensure connections remained to and from Oxford Street, whilst the 7 was curtailed at Oxford Circus. Depending on the outcome of this consultation, we would like to progress with this proposal in March 2016. This report explains the background to the proposal, the consultation and summarises the responses received. 2 The consultation This consultation was designed to enable us to understand local opinion about the proposed changes to routes 7 and 10 in the Tottenham Court Road and Holborn areas. The potential outcomes of the consultation are: We decide the consultation raises no issues that should prevent us from proceeding with the scheme as proposed We modify the scheme in response to issues raised in consultation We abandon the scheme as a result of issues raised in the consultation. 2.1 Consultation objectives The objectives of the consultation were: To give stakeholders and the public easily-understandable information about the proposals and allow them to respond To understand the level of support or opposition for the change To understand any issues that might affect the proposal which we are not aware of 1 To understand concerns and objections To allow respondents to make suggestions. 2.2 Who we consulted We consulted customers who use routes 7, 10 and 98 and other stakeholders including the affected Councils, traffic police, London TravelWatch, Members of Parliament, Assembly Members and local interest groups. A list of the stakeholders we consulted is shown in Appendix D and a summary of their responses is given in Section 4. 2.3 Consultation material and distribution The consultation was published online where a dedicated webpage included the details and background for the proposal as well as an online questionnaire. We raised awareness of the consultation by sending an email to approximately 54,000 registered Oyster Card holders who use routes 7, 10 and 98. We also sent an email to key stakeholders. Copies of the consultation material are shown in Appendix A. People were invited to respond to the consultation using a variety of methods. They could respond by emailing us at [email protected] or by accessing the online consultation and survey via a website link: https://consultations.tfl.gov.uk/buses/7-10- 98 We asked 12 questions (9 general and 3 specific). Four of the general questions asked respondents for their name, email, address, postcode and, if they were responding on behalf of an organisation, the name of the organisation. Of the remaining eight questions, five were closed questions (questions1, 2, 3, 4 & 11) and three open questions (questions, 5, 6 & 12). The following five closed questions (1, 2, 3, 4 &11) asked respondents about the scheme: - Question 1: Do you currently use route 7? - Question 2: Do you currently use route 10? - Question 3: Are you in favour of our proposals for route 7? - Question 4: Are you in favour of our proposals for route 10? - Question 11: How did you hear about this consultation? The following three open questions specifically invited respondents to provide more information about their views: - Question 5: If you have answered no to questions 3 or 4 please tell us why: - Question 6: Do you have any other comments about the proposals? - Question 12: Please tell us what you think about the quality of this consultation 2 3 Responses from members of the public We received 341 written responses from members of the public. There were 325 responses via our website and 16 were received by email. Response type 350 300 250 200 150 100 50 0 Online Email Number of replies 325 16 % 95% 5% 3 Question 1: Do you currently use route 7? Do you currently use route 7? 200 180 160 140 120 100 80 60 40 20 0 Yes No Not answered Number of replies 160 159 22 % 47 47 6 Question 2: Do you currently use route 10? Do you currently use route 10? 200 180 160 140 120 100 80 60 40 20 0 Yes No Not answered Number of replies 189 129 23 % 55 38 7 4 Question 3: Are you in favour of our proposals for route 7? Are you in favour of our proposals for route 7? 200 180 160 140 120 100 80 60 40 20 0 No Not Yes Partially Not sure No opinion answered Number of replies 64 20 12 113 111 21 % 19 6 4 33 33 6 Question 4: Are you in favour of our proposals for route 10? Are you in favour of the route 10 proposals? 200 180 160 140 120 100 80 60 40 20 0 No Not Yes Partially Not sure No opinion Answered Number of replies 132 20 22 61 88 18 % 39 6 6 18 26 5 Questions 5 and 6 invited respondents to leave comments about their responses to question 3 and 4 above. The full comments are attached in Appendix B. 5 Question 11: How did you hear about the consultation? How did you hear about this consultation? 350 300 250 200 150 100 50 0 Received an Other Not Saw it on the Read about email from Social media (please Answered TfL website in the press TfL specify) % 75% 10% 7% 4% 4% 1% Number of replies 255 35 23 13 12 3 6 Comments on the proposal Comments in response to questions three, four and six generated 88 issues or themes. The top ten are shown in table below. A full list of issues and themes can be found in Appendix B. Top ten issues and themes raised: Top 10 concerns – Routes 7 & 10 Route 7 Concerned about extra bus changes/extra cost 39 Current reroute inconvenient/huge disruption/original route preferable 35 Concerned about losing tourist trade/visitors to the British Museum 24 Inconvenient for a lot of people who use it 16 Longer walking distance since the reroute 14 It is the only route that runs down the length of Oxford Street from Paddington 13 Route 10 Route will be longer/inconvenient 34 Will be inconvenient for the local University & College students 12 Will be more congested 9 Concern over loss of direct link from Euston Square Station to Tottenham Court Road Station 6 The most frequently mentioned comments relating to the proposed change to route 7 were concern over extra bus changes leading to extra cost (39 comments) and how inconvenient the new route is and will continue to be. Thirty-five people said that they preferred the original route. For route 10, 34 comments complained about the potential journey increase and longer walking distance due to the reroute. Twelve cited inconvenience to the local university and college students. 7 4 Responses from statutory bodies and other stakeholders We received four key stakeholder responses. These are summarised below: London Assembly – Deputy Chair Transport Committee (DCTC) The DCTC notes that Russell Square is important to the local area and it is suggested it would be good to have a through-route northwards (depending on frequency). It is felt that both routes 7 and 98 have not been very frequent recently and should be improved. It is also suggested that traffic in Russell Square and Bedford Way is congested by a pedestrian crossing which could be improved by: route 98 not parking there; the introduction of a pelican crossing at Bedford Way; and increased phasing of traffic lights. Ealing Passenger Transport Users' Group (EPTUG) EPTUG ask if the development of our proposals included research with ex users of affected routes - especially commuters affected by regular 20 or 30 minute delays who have found alternative routes - to bring them back to original routeings after surface and Crossrail works have been completed.
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