Business VoiceEdge
Focus on your business, not your business communications… Business VoiceEdge Advantages
NO CAPITAL EXPENDITURE
PREDICTABLE MONTHLY OPERATING COST
SIMPLIFIED/OUTSOURCED MANAGEMENT
UNIFIED COMMUNICATIONS & MOBILITY
SCALABLE FOR BUSINESS CHANGES AND NEW LOCATIONS
BUSINESS VOICE CONTINUITY BUILT IN
2 Business VoiceEdge
• Simple yet powerful voice and data communication service for businesses
• Fully managed alternative to onsite hardware-based PBXs or Key Systems
• All feature functionality is deployed in the network rather than on premise
• Affordable solution with unlimited nationwide calling and predictable recurring monthly expense
• Complete packages include state-of-the-art Polycom Phones with high definition audio quality
• Delivers powerful Fortune 500 PBX features with Microsoft ® Outlook ® integration and seamless mobility
3 Key Advantages and Benefits
• No need to buy an expensive phone system • Fully managed solution with no maintenance costs with platform upgrades included for future-proofing* • Polycom High Definition phones included • Built-in Business Voice Continuity (Disaster Recovery) • Scalable solution that grows with your business with consistent user experience across multiple locations if needed • Unified communication and mobility features including 4, 5 or 6-digit dialing, Voicemail to Email, Be Anywhere capabilities, and Outlook Integration features • Enables remote workers/telecommuting • Perfect for multi-site locations • Free on-net calling within and between sites
4 *CPE excluded Who’s purchasing this product?
Businesses looking to… • Replace a PBX or Key System to avoid costly upgrade and maintenance costs. • Add new locations and looking to avoid heavy capital expenditures associated with premise-based systems. • Reduce voice communication costs . • Looking for consistent user experience across multiple locations • For predictable monthly operating expenses for communications. • Needing reliability and advanced services for a critical component to their business. • Go mobile and need unified communication features to increase productivity . • Needing a hybrid of voice services between locations – trunking, hosted, lines. • And many more applications…
5 Business VoiceEdge vs. a PBX
Item Premise PBX Business VoiceEdge Acquisition Costs – What -PBX deployments can average Includes Polycom 335 HD equipment do I need to $800 - $1000 per handset plus phones* + Network Equipment purchase? install fees and network and access with minimal up- front costs Monthly Recurring Costs – Fluctuating costs based on Predictable charges. Unlimited What will my monthly costs be usage, including calls between local and domestic long distance for usage? How much does it locations included; on-net multi-location cost to call satellite locations? calls are also included Maintenance, MACs & -PBXs often have a monthly - Platform Maintenance Upgrades - Do I pay extra for maintenance fee built in ~10- included. ongoing maintenance & moves / 15% of the initial cost, paid adds / changes? annually. - Platform Upgrades are -Sometimes MACs are charged managed for you, and also per item at $150 – 200 per included. change – making changes expensive. - Moves and changes are included
*With 3 year term. Otherwise, $4.95/month per line.
6 Business VoiceEdge Service Components Business VoiceEdge – Service Components
Customers purchase two service components to get started…Lines and Seats
The number of Lines to match the number of calls they have going at their busiest hour. Each Line represents a single call path. There does not need to be a 1:1 ratio of lines to users. Over-subscription should be utilized for added cost savings .
The number and type of Standard and Unified Communication Seats to equal the quantity of phones for all stations throughout the location
Lastly, a customer may select Add-On items such as Auto Attendant , Receptionist Consoles , Toll Free lines, etc.
8 Lines/Call Paths
Lines are call paths that allow calls to/from the PSTN
Equivalent to channels in a trunk service
Provides
• Unlimited inbound, local and domestic long distance calling (US 50, Canada and US Territories)
• Usage based international long distance (see usage rates for details)
• Usage based toll-free ($0.03/min and $0.089 for Canada)
9 Lines and Call Capacity
Call Capacity is determined by –
• The number of concurrent calls at peak times
Inbound calls + Internal calls between locations + External calling
• And the call capacity in the EdgeMarc (quality assurance device) – 15, 30 or 70 WAN calls
10 Unified Communications Seat
Most popular and most selected seat type
Includes one local telephone number
The Unified Communication Seat service comes with • One Local Telephone Number • A Voicemail Box • Many productivity features, including • Mobility via Be Anywhere and Remote Office • Call Management Portal • Outlook Integration • Telephony Toolbar for Outlook, IE & FireFox Integration • Music on Hold
11 Standard Seat
PBX Features for common telephony needs included • It has a 4-6-digit extension number that can be called from within the customer “group” • It is reached from the outside world through a Receptionist, Auto Attendant or Hunt Group • 10-digit telephone number available as add-on*
A Standard Seat is used in the following scenarios • Customer is replacing an existing PBX with a Hosted PBX solution and some of the users have PBX extension numbers today • A low cost seat is needed that does not require inbound calling (lobby phone)
* A telephone number and/or voicemail box may be added on separately
12 Business VoiceEdge Component Review
• Line • Unlimited inbound, local and domestic long distance calling • N11 capabilities (411, 911, etc.,) and Caller ID are included • Standard Seat does not come with DID or voicemail • DID and voicemail can be added as ala carte items • If no DID, a 4–6 digit extension number is assigned • Unified Communications Seat comes with a DID and voicemail • DID may be ported or new number assigned
LINE FEATURES STANDARD SEAT FEATURES UC FEATURES
• Unlimited Inbound, local and domestic • Line features plus… • Line and Standard Seat features plus long distance calling • Web Portal to manage customizations many more, including… (50 states, Canada and U.S. Territories) • Free on-net calling • Call Forwarding • Toll free • Many user and group features, • Telephony Toolbar • International long distance including: • Outlook integration • Calling Line Identification • 3 way calling • Be Anywhere - Simultaneous Ring • 911 Support • Hunt Group (1 per seat) • Find Me/Follow Me - Sequential Ring • Call Forwarding Not Reachable • Remote Office • Call Waiting • Music on hold • Call Transfer • Voicemail
13 Business VoiceEdge Features Powerful Features
Increase productivity, enable mobility for appropriate personnel and improve your customer experience… • Voicemail-to-Email integration to receive messages in your inbox
• Be Anywhere with Simultaneous Ring to integrate your work line with your mobile number and allow calls to follow you for one-number service
• Microsoft ® Outlook ® , Mozilla ® Firefox ® and Internet Explorer ® integration with a Telephony Toolbar for point and click feature control and calling
• Remote Office for working as if from the office while on the road or from home. Makes any phone your desk phone and further enables one-number service
• Plus, a lot more!
An overview of the most popular features follows… 15 Integrated Telephony Toolbar
“Wouldn’t you benefit from having control of your calls from the applications you work in - especially if it is included in the service? • The Unified Communication seat includes a telephony toolbar that is fully integrated with Microsoft Outlook TM , Internet Explorer TM , and Mozilla Firefox – Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox
– Click-to-dial functionality from existing Outlook contacts or from phone numbers on a web page – Pop-up Toast that displays information about incoming calls with click to answer to send to voicemail capability – Answer calls, end calls and forward calls using the toolbar. One click of the mouse activates the speaker phone or headset
16 UC Seats – Most Popular Unified Communications and Mobility Features
“Wouldn’t it be more efficient if “Wouldn’t you be more effective you could answer your calls if your calls followed you from your nearest phone?” wherever you went?”
Be Anywhere - Simultaneous Ring Find Me / Follow Me–Sequential Ring Incoming call rings multiple phones at the Incoming call rings multiple phones in a same time; whoever answers first handles pre -determined order. the call.
Incoming Call 1ST
((( ))) Desk Phone
((( ))) ((( ))) ((( ))) ((())) If no answer… Business Cell ND ((( Desk Phone Business Cell Home Phone Personal Cell Incoming 2 ))) Phone Phone Phone Call If no answer… Personal Cell Phone 3rd ((( )))
17 UC Seats - Be Anywhere
“I wish I could “pull” a phone call “I wish I could use my desk from my mobile to my desk phone from my mobile device” phone seamlessly once I arrived at the office”
Be Anywhere - Call Pull Be Anywhere - Features
Your phones ring simultaneously Initiate call using cell so you may receive calls on phone application anyone of several phones.
Safely commute to the office
Seamlessly pull call ((())) to desk phone Headed to a meeting? Turn off Desk Phone simultaneous ring to cell from your cell phone. After the meeting turn it back on.
18 More Features
“Wouldn’t you miss fewer calls if “Couldn’t you be more responsive your office could come with to your office voicemails if you you?” could listen to them from your cell phone or laptop?”
Remote Office Voicemail to Email Integration Outbound calls are made from a remote Voicemail messages are delivered to email workplace (hotel, home office, etc.) but inboxes as .wav or .mp3 files. appear to be made from your office. When inbound calls ring your desk phone they are routed to the remote location (hotel, home office, etc.) Client leaves Voicemail is voicemail on Voicemail can be converted to .wav office phone played from or .mp3 and sent anywhere email to email address can be accessed ((( )))
Desk Phone Rings Customer’s hotel phone, Included with UC Seat Included with UC Seat home office, etc. rings.
19 Video Calling
“Wouldn’t it be good to see the expressions of your caller?”
• The VVX1500 will bring HD video and IP video to your business – Makes video calling as easy as audio calling – H.264 codec – Peer-to-Peer video – Not multipoint – Other caller needs a video enabled device
20 Business Voice Continuity
“Can your business survive the loss of incoming phone calls?”
With Business Quality Assurance Device Internet VoiceEdge, IP Phones incoming IP Network X X PSTN calls will Quality Assurance automatically re- Device route in case of Data Connection • Power outage Business VoiceEdge • Snow storm Platform • Flood If access circuit is down or phone is not registered, then incoming calls will be re- • Fire routed automatically to a pre-determined number – Never miss a call or a • Earthquake voicemail!
• Tornado… With managed services hosted in the cloud, calls are routed to AA or Voicemail even if there’s a power outage or fiber cut to the building – Never miss a call or a voicemail!
21 Online Management Portal
Robust web portal for User Portal View service and feature management
Access levels • User • Personal feature management • Technical Admin • Group feature access • Password resets • Customer Admin • Same as technical admin, plus invoice, billing and CDR access
22 ADVANCED FEATURES AND APPLICATIONS
• AUTO ATTENDANT • HUNT GROUP • RECEPTION CONSOLE • SHARED CALL APPEARANCE
23 Auto Attendants
“Wouldn’t your customers be happier if their calls were immediately routed to the correct person when they called? Inbound call management that enables automated call handling by providing the caller with simple options – Please press 1 for Sales, 2 for Customer Servic e
Record multiple greetings
Tier auto-attendants together for more flexibility
Can be used to answer main line or as an alternative answering point
Makes an SMB appear to be a big operation!
24 Auto Attendant Management
Manage Auto Attendant routing and greetings right from the portal
Hunt Groups & Music On Hold can also be managed in the web portal
25 Hunt Groups
“Wouldn’t your company get Regular Rings each user in the more business if calls to order they appear on the your main line were never User List. missed?”
Simultaneous Enables calls to be routed to a Rings all users at once. variety of lines to ensure effective call handling on critical business lines (e.g., Customer Service or Circular Notes the last user to Sales lines) answer a call and then rings the next user on the User List. Note: 1 Hunt Group per seat is included Uniform (New!) Rings the user that has been idle the longest.
26 Reception Console
Provides advanced front-desk functionality in an easy-to-use format to simplify call handling. • Current Switchboard Activity
• Business Directory - with phone status, alternate #’s, Dept, and room for notes
• Call Options - only ‘valid’ options are presented
• Call Control - point-and-click to handle the call
27 Hardware Reception Console
Polycom SoundPoint 670 with the color attendant console provides a traditional hardware based receptionist solution
Color expansion module provides effortless call management
Expansion modules supports management of 34 lines and 24 simultaneous calls
28 Shared Call Appearance
Shared Call Appearance (SCA) allows you to view and manage someone else’s line from your phone • SCA can be used for Key system replication • SCA can be used for line coverage points such as – Executive and Administrator – Co-Workers within a company
• $9.95 NRC per SCA
SCA is only available with a Unified Communications Seat
29 BUSINESS CLASS INTERNET
For customers that also have Comcast Business Class Internet you receive up to 8 Hosted Exchange with Microsoft Outlook mailboxes included, which you can use with Business VoiceEdge service.
Business VoiceEdge seamlessly integrates into Microsoft Outlook - now broadband, phone, and email are all integrated.
Note: Business VoiceEdge and Business Class Internet are ordered and billed separately
30 Business VoiceEdge Customer Premise Equipment (CPE) Suite of HD Devices and Experiences for Different Users
Desk Jockey Power User Executive Executive Video Polycom 335 Polycom VVX500 Polycom 670 Polycom VVX1500 (2 Lines) (12 Lines) (6 Lines) (6 Lines)
Reception Conference Conference Polycom 670 Room Room Expansion Module Polycom 5000 Polycom 6000
32 Polycom 335 and VVX500 HD Voice Phones
POLYCOM 335 POLYCOM VVX500
Entry-level SIP desktop phone with Cutting-edge SIP feature set meets Polycom HD Voice™ and high- Polycom® HD Voice™ technology resolution, backlit display • Twelve-line phone • Two-line phone • Integrated Gigabit Ethernet (GigE) • High-resolution backlit LCD switch to enable bandwidth-intensive • $4.95/month applications • Touch screen, LCD color display • $6.95/month
$112 Retail Value, $199 MSRP $235 Retail Value, $379 MSRP
33 Polycom 670 and Expansion Module
POLYCOM 670 POLYCOM Attendant Console
A premium SIP desktop phone with Delivers advanced call handling color display capabilities to help boost productivity • Six line phone of a telephone attendant • A large, vibrant color display for easier • Productivity-enhancing solution for viewing and navigation telephone attendants • Integrated Gigabit Ethernet (GigE) • Simplifies management and monitoring switch to enable bandwidth-intensive of a high volume of concurrent calls applications • $4.95/month • $9.95/month
$357 Retail Value, $629 MSRP $263 Retail Value, $319 MSRP
34 Polycom VVX1500
POLYCOM VVX1500
A premium executive desktop video phone with color touchscreen • Six line phone • Smart motion detection to enable the screen to go to power-save mode when not in use • Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive video applications • $19.95/month
$653 Retail Value, $1099 MSRP
35 Polycom 5000 and 6000 HD Voice Phones
POLYCOM 5000 POLYCOM IP 6000
Advanced IP conference phone with Advanced IP conference phone with Polycom HD Voice™ clarity, designed Polycom HD Voice™ clarity, designed for small conference rooms and for small conference rooms and executive offices executive offices • Outstanding clarity • Outstanding clarity • 7-foot microphone pickup range • 12 -foot microphone pickup range • $4.95/month • $6.95/month
$356 Retail Value, $599 MSRP $527 Retail Value, $929 MSRP
36 Cisco SPA3102 Analog Telephone Adapter
Cisco SPA3102 Voice Gateway
Analog FXS/FXO telephone to SIP converter may be used to connect analog conference devices and compatible paging systems to Business VoiceEdge • $4.95/month
37 Business VoiceEdge PHONE OPTIONS
Polycom Polycom Polycom Polycom Polycom Polycom 670 with VVX1500 Cisco User/Location Type 335 VVX500 670 5000 & Expansion (6-lines & SPA3102 (2-lines) (12-lines) (6-lines) 6000 Module video) Lobby Phone or Warehouse – typically an entry-level phone with X less device-based functionality Desk Jockey –uses the phone All phones regularly, may need some XX support High enhanced device functionality Definition Voice Power/Executive User – uses the and offer Speaker phone constantly, intuitive interface phone and device features optimize user X X X capabilities experience Front Desk/Reception – likes ability to monitor additional lines via XX sidecar expansion module* Conference Room – optimal full room audio experience X Devices requiring an analog port – overhead pager, analog conference X device, etc.. Office with Gigabit LANs – devices that have power of GigE available XXX
Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines) and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type.
38 Quality Assurance Device
The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides • Traffic shaping – Provides higher priority to voice traffic • NAT and Firewall – NAT and Firewall functions are available for both voice and data traffic • Provides remote testing capabilities – Proactive monitoring • Survivability – Enables failover capabilities that utilize Comcast - Golden’s geographic redundant architecture
39 VoiceEdge Training Available for You Business VoiceEdge Customer Education
1 Webinar Series 2 Self-Help Video 3 Onsite Training • Interactive Library • Live on-site sessions • Videos that training • Schedule address top • Fee-based online for easy pre- and post- training for registration or install large re -play of questions enterprises recorded • Included in the session service • Included in the service
41 Business VoiceEdge TRAINING SCHEDULE
Schedule is online: business.comcast.com/getstarted
Register for a class or choose “Play Now” option
42 Business VoiceEdge Video Library
• A Voice Help Library of 20+ • Posted on the /getstarted videos website as well as our • Each video is 1-4 minutes long, Business Services YouTube averaging 2 minutes channel • Hosted by Comcast Subject Matter Experts on a variety of topics • Phones • Web Portal • Billing • Etc.
43 Coming Enhancements
• Softphone application (October 2012) • Video enabled • PC & MAC Support • Use it anywhere you have Internet
• Mobile Application • iOS & Android
• Cordless Phones • KWS300 Base Station & Handset
44 Comcast takes you F.A.R.
Fast Agile Responsive COMCAST CORPORATION
22.8 Million Video Customers Comcast is one of the nation’s leading providers of entertainment, information 16.9 Million and communications products and Internet Customers services. 8.6 Million The largest Cable Operator in the U.S. Voice Customers
. 100,000 Employees in 39 states
$37.9 Billion in Revenue
46 THE COMCAST NETWORK
The largest facilities-based last mile alternative to the phone company The first fully 40G backbone and 100G router interface deployment Self healing, redundant core network architecture 100% owned, managed and maintained by Comcast
47 THE COMCAST NETWORK
48 COMCAST PARTNERSHIP
Comcast is a leading supplier who can provide certain benefits as compared to the incumbent: • Offer voice, data, and video services from one provider • Business Continuity included • Provide a wholly owned and managed network inclusive of last mile • Provide the benefits of locally based services and resources • Cost effective • Offer local calling and incoming calls •The largest North American Hosted Voice provider
49 Business VoiceEdge Pricing Business VoiceEdge Pricing
ITEM ONE-TIME MONTHLY USAGE CHARGE NUMBER OF LINES Line – 5 lines or less Local & Domestic Long Distance $24.95 $34.95 Included Line – 6-24 lines Local & Domestic Long Distance $24.95 $29.95 Included Line –25+ lines Local & Domestic Long Distance $24.95 $24.95 Included SEATS Standard - 1-50 Seats $9.95 $14.95 - Standard - 51+ Seats $9.95 $9.95 - Unified Communication - 1-50 Seats $9.95 $19.95 - Unified Communication - 51+ Seats $9.95 $14.95 - ADD-ON SERVICES ONE-TIME MONTHLY USAGE CHARGE OTHER SERVICES Auto Attendant (up to 5, includes 1 Local TN) $24.95 $24.95 Additional Hunt Group $12.00 $19.95 Call Queue Agent $12.00 $9.95 Reception Console $12.00 $29.95 Shared Call Appearance $9.95 - Additional Voicemail Box - $5.00
51 Business VoiceEdge Pricing
TELEPHONE NUMBER & USAGE ITEMS Toll-Free Number $9.95 $5.00 $0.03/minute/domestic Alternate/Additional Telephone Number - $2.95 20 Local Telephone Numbers $0.00 $5.00 100 Local Telephone Numbers $0.00 $20.00 200 Local Telephone Numbers $0.00 $40.00 500 Local Telephone Numbers $0.00 $100.00 1000 Local Telephone Numbers $0.00 $200.00 Domestic Long Distance Usage - - Included in the Service International Termination Usage - - See current rate schedule International Calling Activation -- Domestic Directory Assistance (per call) - $1.55 Directory Assistance with Call Completion (per call) $2.45 International Directory Assistance (per call) $5.45 Operator Assistance per Call - $2.55 International Operator Services Surcharge (per call) $5.45 Payphone Surcharge - $0.75
52 Business VoiceEdge Pricing
CUSTOMER PREMISE EQUIPMENT Polycom SoundPoint 335 HD - $4.95 Polycom Sountpoint VVX 500HD - $6.95 Polycom SoundPoint 670 HD - $9.95 Polycom 670 Sidecar (1 module) - $4.95 Polycom VVX 1500 HD - $19.95 Cisco 3102 ATA - $4.95 Polycom Soundstation 5000 - $4.95 Polycom Soundstation 6000 - $6.95 EdgeMarc 4550 (15 WAN Calls) - 1 per physical - $4.95 location EdgeMarc 4550 - 15 to 30 WAN Call Upgrade - $9.95 EdgeMarc 4550 - 30 to 70 WAN Call Upgrade - $19.95
53 Business VoiceEdge Pricing
INSTALLATION Installation - 1 Year Term Commitment $199.00 - Installation - 2 Year Term Commitment $99.00 - Installation - 3 Year Term Commitment $49.00 - Installation - 5 Year Term Commitment $0.00 - Expedited Order Fee $500.00 - Truck Roll NRC $100.00 - Unreturned or Replacement Polycom SoundPoint 335 HD Fee $89.00/per device - Unreturned or Replacement Polycom SondPoint WX500 HD Fee $223.00/per device - Unreturned or Replacement Polycom SoundPoint 670 HD Fee $224.00/per device - Unreturned or Replacement Polycom SoundPoint WX1500 HD Fee $755.00/per device - Unreturned or Replacement Polycom Sidecar $123.00/per device - Unreturned or Replacement Cisco 3102 ATA $72.00/device Unreturned or Replacement Polycom Soundstation 5000 $399.00/per device - Unreturned or Replacement Polycom Soundstation 6000 $590.00/per device Unreturned or Replacement EdgeMarc 4550 Fee $398.00/per device -
54 Business VoiceEdge On-site Training Pricing
Live, webinar-based training and full Self-Help video library available to you at no charge. Fee-based onsite training options below:
ONSITE TRAINING
Onsite Training - 1 business day, single location up to 250 seats $1,000.00 -
Onsite Training - 1 business day, single location 250+ seats $750.00 -
Onsite Training - 1 business day, additional locations $750.00 -
55 56 Thank you!
To learn more, visit business.comcast.com/enterprise
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