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Ticket: # 1564212 _____________________________________________________________________________ Ticket: # 1564212 - Internet not as advertised Date: 4/13/2017 12:47:05 PM City/State/Zip: Oakland Park, Florida 33334 Company Complaining About: Comcast _____________________________________________________________________________ Description I am paying for speeds that Comcast doesn't seem to be able to deliver. Month after month I pay over $180 for a triple play package that advertises 150 Mbps download and 20 Mbps upload. The download speed varies anywhere from less than 1Mbps up AND down to a very spotty 150Mbps +, but my upload speed is always slow. The highest I've gotten is about 9Mbps for a very short time, hours usually. My norm is from 1 to 2 Mbps, that's 5-10%. I've called numerous times, spent hours on the phone. Trucks have been sent out on various occasions. They claim there is feedback on the line, they send the complaint downtown, I'm assured the problem will be no more. Here we are again I have 2 down and 2 up, trying to do a cloud backup of some photos. Again I call, spend a half hour doing the same rudimentary steps, I keep asking the operator to just read the notes to get up to speed, they try to fix it from their office and now I have NO internet. I have to take another day off tomorrow for them to send yet another truck out. I just get tired of fulfilling my contract and them not fulfilling theirs. _____________________________________________________________________________ Ticket: # 1564602 - Internet Date: 4/13/2017 2:21:43 PM City/State/Zip: Repton, Alabama 36475 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description I am paying for "high speed internet" and it is terrible. I have asked for a reduction in the monthly cost since I am not getting fast internet. Cust service is a joke, I was promised a lower cost for the same services I currently have, but it was the slower internet, which was nonexistent where I live. I understand that since I live in a rural area I have no other options for internet services. If they can provide phone service to my area, they should be able to do something about the internet service. _____________________________________________________________________________ Ticket: # 1564695 - ATT Date: 4/13/2017 2:40:52 PM City/State/Zip: Bryceville, Florida 32009 Company Complaining About: AT&T _____________________________________________________________________________ Description After many months of hearing that ATT was replacing the 27 year old fiber optics line that they have been collecting $60 a month for from 100-250 people for the last 15 years was a relief. However, the internet has not improved. They still will not allow for upgrades or new customers. The fact that the fastest service for these people and myself is 3mb ,which we never actually get, in the year 2017 is appalling. We have attempted more than once to get Comcast to offer a service but due to monopolies and their dealings they will not. ATT oversold their service in the area. They profit from this. Yet, we still cannot browse the internet, stream, or download anything without interruption. This is the second time I have written. The last one got me a cookie cutter reply from ATT saying that they cannot discuss future plans but are working on it. Well they worked on it. Nothing happened. _____________________________________________________________________________ Ticket: # 1564697 - Comcast Date: 4/13/2017 2:41:07 PM City/State/Zip: Atlanta, Georgia 30327 Company Complaining About: Comcast _____________________________________________________________________________ Description I recently moved about to miles from where I used to live and moved my service with Comcast with me. Since then the service for both internet and television has not worked consistently for more than a few hours at a time. I have had their technical service people out twice and they have checked all the equipment. Both times they have left saying they have fixed the problem but that is not the case. I have asked them to have the lime maintenance department come and inspect the problem. They have insisted they must send yet another tech to re evaluate the wiring and equipment in the home. This is a complete waste of time for both myself and their service tech. I have been a customer with Comcast for many years and would wish to remain a customer however it seems they are incapable or resistant to accepting the fact that currently their service is NOT working to my address. _____________________________________________________________________________ Ticket: # 1565303 - Frontier communications service Date: 4/13/2017 5:05:08 PM City/State/Zip: Concord, Michigan 49237 Company Complaining About: Frontier Communications _____________________________________________________________________________ Description I am a paid subscriber to Frontier communications. My internet does not work at least 3 days out of 7. When I address Frontier about this and ask for a refund, they tell me someone has to come out and check my internet before they issue a refund. It is not realistic for me to do that. I wait on the phone for ten minutes and then wait a week to 10 days for someone to come out. I don't have time to do that weekly. Also my internet speed is awful and not what Frontier promised. I would have canceled 5 years ago if they weren't the only game in town. Can't wait until they go bankrupt and someone else takes over. Frontier deserves it. They are crooks. I basically want a refund for 6 months of service. If the matter is not resolved I am prepared to file federal charges. _____________________________________________________________________________ Ticket: # 1565488 - Slow internet Date: 4/13/2017 6:18:56 PM City/State/Zip: Miami, Florida 33056 Company Complaining About: Comcast _____________________________________________________________________________ Description Our internet is very slow and we paid for faster speeds. Someone needs to come to our apartment and fix this. As usual, our internet is throttled down to the point of no return. Our internet speed is akin to dial-up at the moment and its just not right. This is a monopoly company that has over 96% (in our area) of its customers using its internet service. So why does the internet have to be so terrible? Billions in revenue, yet this hyped up xfinity internet is a trump joke. It doesn't add up. _____________________________________________________________________________ Ticket: # 1565833 - Internet and cell speed and clarity Date: 4/13/2017 9:34:54 PM City/State/Zip: Frederick, Maryland 21701 Company Complaining About: Comcast _____________________________________________________________________________ Description Slow and Inconsistent speed and cell reception . _____________________________________________________________________________ Ticket: # 1565845 - Internet speed too slow cant even open FCC complaint page Date: 4/13/2017 9:52:30 PM City/State/Zip: State College, Pennsylvania 16801 Company Complaining About: Comcast _____________________________________________________________________________ Description I filed a complaint about 20 days ago and receive a reply saying my complaint is solved even though I receive no contact from Comcast at all. Also, attachment is my internet speed today, still as slow as before. In fact, it cost me 10 mins to open the FCC complaint page. _____________________________________________________________________________ Ticket: # 1565917 - Verizon wireless "unlimited" plan Date: 4/13/2017 11:21:24 PM City/State/Zip: Chattaroy, Washington 99003 Company Complaining About: Verizon Wireless _____________________________________________________________________________ Description I signed up for the unlimited plan with Verizon wireless and it is not as advertised. It is not unlimited. There are limits as to the amount of data used. _____________________________________________________________________________ Ticket: # 1565948 - Internet value, and cost Date: 4/14/2017 12:19:54 AM City/State/Zip: Sand Springs, Oklahoma 74063 Company Complaining About: Airlink _____________________________________________________________________________ Description My Internet provider, Airlink, is failing to provide the service they charge for. I am being charged an exorbitant rate for service that doesn't even qualify as broadband. 10Mbps/5Mbps down/up, for $158/mo. The service I'm actually getting, every day is less than 4Mbps/0.5Mbps. They claim the package is good for streaming 1080p video, I can't even stream 480p video. They claim this package is good for internet gaming. impossible. A typical diagnostic results in <=4 Mbps download, <=1 Mbps upload, 300ms ping and 130ms jitter. All of which indicate 1080 video is impossible. I have contacted them on numerous occasions, at least 20 times over the past 2 years. If it wasn't my only option, I would have found another provider. _____________________________________________________________________________ Ticket: # 1565971 - century link failed to provide committed internet Date: 4/14/2017 2:10:17 AM City/State/Zip: Coralville, Iowa 52241 Company Complaining About: Centurylink _____________________________________________________________________________ Description I am century link customer since late 2013. I started with 12 mbps speed. I wanted to increase my internet speed late last year. I contacted century link customer service via live
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