REGIONAL OVERVIEW
Savience in Northern Ireland
www.savience.com REGIONAL OVERVIEW
Savience are the sole supplier of self service solutions to the five Health and Social Care Trusts. Our products are installed in all the hospitals that provide outpatient services across the region and are integrated with all their PAS systems.
65 kiosks across 30 separate locations, enable nearly 5,000 patients a day to check in seamlessly for their appointments. On any day over 500 clinical and administrative hospital staff are using the system concurrently.
Savience Connect Integration Services PAS connections are made using either Connect pulls together appointments Savience provide a range of integration HL7 messages or our scripting tool, made across the variety of different services across N Ireland. Currently Boston Workstation. Boston Workstation is systems, which enable patients with Savience Connect enables successfully deployed at the Regional Fertility Centre regionally, as well as locally, arranged data exchange between all PAS systems, at Belfast, the PAS systems at Omagh and appointments to be able to use the self- the Emergency Departments systems Altnagelvin, and updates the Symphony service kiosks located at all the hospitals in the Ulster (eEMS) and Altnagelvin ED system at Altnagelvin. and successfully check in for their (Symphony), Community systems from appointment. EMIS (ePEX mental health), Yarra Software Regionally provided services (LCID) and Civica (PARIS). The integration Many health specialty services are between the Regional Radiotherapy provided across NI on a regional basis. centre using the Aria system for Varian For example, Ophthalmology and Radiology systems from SECTRA is appointments made for patients on the currently being completed using HL7. PAS system in Belfast may be held at clinics run in locations at any of the other 4 Trusts. Savience Connect is providing integration services across the whole region.
Savience Solution Overview Belfast Northern South Eastern Southern Western Savience Connect 3 3 3 3 3 Savience Clarity 3 3 3 3 3 Savience Clarion 3 3 3 3 3 Savience Portal 3 Savience CareExpress 3 3 Check-in via self-service kiosks 3 3 3 3 3 Text Reminder services 3 Email Reminders 3
Interfacing with multiple systems i.e. 3 3 3 3 3 PAS/community Online check in 3 Supports check-in via barcode scanner 3 3 Surveys/questionnaires 3 Way finding for patients 3 3 3 3 3
Supports clinic outcomes 3
www.savience.com REGIONAL OVERVIEW OVER 150 FACILITIES INCLUDING TWO MAJOR GENERAL HOSPITAL SITES Northern Health and Social Care Trust
NORTHERN £592 TRUST 20,000 WORKFORCE WORKING MILLION FULL AND PART TIME ED PAS ANNUAL BUDGET WESTERN BELFAST Belfast Health and Social Care Trust Western Health and Social Care Trust TRUST TRUST
THERAPIES COMMUNITY
RADIO- SERVING A POPULATION OF 13,000 THERAPY FERTILITY SOUTH SOUTHERN EASTERN TRUST 345,000 TRUST STAFF South Eastern Health and Social Care Trust Southern Health and Social Care Trust
www.savience.com REGIONAL OVERVIEW
Belfast Health and Northern Health and Social Care Trust Social Care Trust
Belfast Trust is the largest integrated Savience Solutions services held within the centres to check The Northern Trust is one of five health Savience Solutions but a wide range of community services health and social care Trust in Patients use a mixture of wall and floor in for their appointment, irrespective and social care trusts in Northern Savience is deployed in Antrim Area are delivered through the Yarra LCID the United Kingdom, delivering mount kiosks to check in patients and of the backend appointment system Ireland which became operational on Hospital, Causeway Hospital in Coleraine platform. Mental Health clinics are integrated health and social care then the facilities within Clarion to call in place. Currently at these centres, 1 April 2007. Providing comprehensive and the Braid Valley Community Hospital supported on the ePEX system (supplied to approximately 340,000 citizens in patients through to their treatment rooms. Savience provides integration into PAS, range of health and social care at Ballymena. by EMIS Health). Belfast. The Trust provides the majority Clarity workflows have proven to be PARIS (Community) and will shortly be services to a population of almost of regional specialist services to all particularly successful in both the Cancer supporting Diabetic Retinopathy patients 436,000 people across a geographical Features and benefits at all the above Savience integration pulls these of Northern Ireland, has a budget of and Renal units. whose appointments are held on area of 1,733 square miles and sites include: appointments into one unified database, £1.3bn and a workforce over 20,000 OptoMize. spanning four new council areas • Patient Call Clarity, and ensuring that patients Integration to both local Clinicom PAS (full time and part time). Belfast Trust (Antrim and Newtownabbey District, • Tablets for nursing staff to call patients attending for an appointment on any systems, installed at the Royal and also comprises the major teaching and Causeway Coast and Glens District, • Multiple feeds from different PAS background platform and at any location Victoria Hospitals, is achieved by a training hospitals in Northern Ireland. Mid and East Antrim District and Mid suppliers. within the Trust, receive the same feature mixture of HL7 messaging, real time and Ulster District), makes it the largest rich arrival experience. overnight batch feeds of appointments. Savience self service solutions were first geographical trust in Northern Ireland. Benefits Boston Workstation scripting is installed at introduced into the Trust in July 2012, with • Patient Check-in speeds up patient To enhance the service to their patients, the Fertility Centre to update the IDEAS pilot projects running in Dermatology and The Trust delivers services from over 150 arrival into clinics Northern Trust are in the process of appointment system with live arrivals. the Children’s Hospital. facilities including two major general • Reporting allows the site to view usage deploying WiFi Spark to their suite of In late 2014, the solution went live in the Benefits hospital sites, a mental health hospital, • Network access across Community services in partnership with Savience. Cancer Centre followed by Renal (2016) The RFC runs a 7-day service. In addition, local community hospitals, health centres, sites This will allow patients to check in for their and the Regional Fertility Centre (2017). clinics are scheduled for an early AM start social services, and a significant network • Support for Regionally provided appointment via a mobile device once Macular, Cardiology and Ante Natal are on weekdays. Introducing self-service has of community services as well as provision services inside the hospital reception. Go Live is set planned for late 2018. reduced pressures on the RFC, who can of care in the home. • WiFi patient portal to be late 2018. Autumn 2018 will see the first batch of now reduce the staffing commitment at kiosks introduced into the Health and reception, as well as delivering a highly In addition to Outpatient Check-in, Wellbeing centres across Belfast. Initially, tailored and confidential solution. Northern Health board also provides a these will support the Allied Health wide range of community clinics. Introducing the Savience check-in kiosks Professionals working within Podiatry Many of the appointments for these into the Health and Wellbeing Centres will and Physiotherapy. clinics are made on the PAS system, enable patients attending for any of the
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South Eastern Health Southern Health and and Social Care Trust Social Care Trust
The Trust is an integrated organisation, The Savience integration platform works Benefits The Southern Health and Social Care Savience Solutions In summer 2018, additional integration incorporating acute hospital services, seamlessly with the LCID Community • Community wide integration Trust provides health and social care Set up in 2013, the Southern Trust hospitals, work has enabled appointment feeds community health and social services system software implemented at Ards. • Patient arrivals and self-triage in ED services across the five council areas Craigavon, Daisy Hill, Armagh and South from other PAS systems in Northern Ireland and serves a population of approx. This enables kiosk arrivals and patient of Armagh, Banbridge, Craigavon, Tyrone operate Kiosks and Clarion to trusts to be processed onto the server at 345,000 people. The Trust covers calling, providing the same rich patient Dungannon, and Newry and Mourne. enable a fast track check-in service for Southern. This ensures that patients who districts of Ards, North Down and Down experience across all Community and The Trust employs approximately their patients. Using barcode scanning are attending appointments at locations and Lisburn. The main hospital bases General Hospitals within the Trust. 13,000 staff and spends £532 million on the kiosks from the patient letters has within Southern Trust can check in for their are: Ards Community Hospital, Bangor annually in the delivery of health and enhanced the speed that patients can clinic attendance through the Savience In addition to booked appointment Community Hospital, Downe Hospital, social care services. The Southern Trust register themselves and ensures that kiosks, although the appointment has arrivals, Ulster ED Department went live in Downshire Hospital, Lagan Valley manages a number of hospitals in receptionists are left to deal with the more been made on e.g. Belfast or South May 2017 with the Savience ED solution, Hospital and the Ulster Hospital. the area that include Craigavon Area complex issues that occur on a day to Eastern Trust. CareExpress. This uses touch screens to Hospital, Daisy Hill Hospital, Lurgan day basis. Clarion has proved a useful Savience Solutions stream (triage) patents on arrival and Hospital, Armagh Community Hospital tool by keeping the patient informed Since 2009, Savience have used a variety prioritize those in need of urgent care. and St Luke’s Hospital. throughout their visit to the hospitals. of wall and floor mounted kiosks to assist Allowing complete demographic checks the flow of patients arriving into Ards at the kiosk, the patient can triage Armagh Community Hospital went live Community hospital, Bangor Community themselves, without intervention from the in 2016 with the addition of Community hospital, Downe Hospital, Lagan Valley reception teams. Information entered Patients from the application PARIS, Hospital and the Ulster Hospital. With onto the kiosk is then integrated into the supplied by Civica. This allowed patients kiosk arrivals for the patients, the system Trust ED system, eEMS via HL7. Patients are that were booked onto PARIS to register is complimented by Clarion enabling streamed for rapid pain relief, to see a themselves for their appointment via a the clinicians and nurses to call patients consultant or directed to a waiting area if kiosk. Previously, PARIS patients had to directly to the consulting room. their condition is not serious. use the reception teams for registration. By incorporating this, Community and Outpatient appointments can be catered for in one location saving time for the patient and resources for the hospital.
www.savience.com REGIONAL OVERVIEW
Solutions Glossary Western Health and Social Care Trust
Savience applications manage a comprehensive reporting, enables We also use the Portal to host online patient’s journey through the complete planning for continued attendance, questionnaires and surveys. appointment process. Starting from their and provides an opportunity for patients Questionnaires and Surveys. pre-registration, Savience helps through to provide feedback on the quality of Savience provide the facility for the the arrival process, informs them with services provided. development of questionnaires or surveys. real time information during their visit Clinic Outcomes can be recorded Questionnaires are typically patient and ensures that their clinical data is electronically through Savience electronic based, whilst surveys are designed to be effectively followed up when the visit outcome forms. Coded data completed primarily anonymous. Both are simple to ends. at the end of the clinic can be recorded design and can be produced in line with Check-in enables patients to safely by the clinical team and, where required, the hospital’s corporate identity. Results and securely access multi-channel uploaded directly onto the patient’s EMR. are displayed graphically and collated applications to register their pre-arrival within the hospital network. CareExpress is a self-service system for and arrival at hospital. Kiosks, Portal on- Emergency Departments. It accelerates Reminder Service. This is an email, voice line services, smartphones and tablets are the triage process and highlights to and SMS patient reminder service that is all supported. clinicians the patients in need of urgent fully integrated into both the incoming Clarity is the information dashboard that care. Data collected at the kiosk or data feed from the hospital PAS and is visible to all members of the care team, on mobile devices is shown on Clarity HIS and the Clarity database. It is an registration, nursing, clinical. It presents dashboard. It can also be used to update accurate copy of all patients who are views of each patient’s status and has full the hospital’s clinical emergency system. expected to attend for appointments at details of interactions that the patient has your hospitals. The feed will list all clinic Savience Mobile enables healthcare had at the kiosk or on their mobile device. codes and patients along with their full Savience Clarity was introduced The integration challenges across Western Benefits providers to fully engage with their demographics. into the new South Western Acute Trust have highlighted the full range of • Common patient interface across all From within Clarity, users have the patients via mobile devices. Linking Hospital at Enniskillen in July 2013. Savience Connect capabilities. hospitals in Western Region capability to call patients through from into Clarity, Mobile, provides a single Capacity. The Savience Capacity This was followed by a large-scale • Bar coded appointment letters have the wait areas into the next stage of their platform for patient consent, registration, room booking system ensures that The PAS systems located across the Trust implementation into all outpatient been key to an exceptionally high rate visits. We use a product called Clarion to notifications, arrivals, assessments, the maximum use of available room are updated by Savience Connect departments at Altnagelvin in 2014. of patient usage at all the hospital sites do this. questionnaires, surveys and patient resources is achieved. Spare capacity is either through use of HL7 messaging or Savience systems for patient arrival within Western Trust tracking. graphically displayed with extensive use via our scripting tool, Boston Workstation. Clarion also supports streamed TV, power and call were installed into the new • Electronic outcome forms will of colour coding to identify available Boston is also used within the Emergency points and pre-installed health related Savience Portal has been designed Hospital and Primary Care Centre at streamline the collection of outcome rooms. Capacity recognises that clinics department to update the Symphony videos. A built in, configurable scheduler to provide multi-channel access for Omagh when it opened in June 2017. data and reduce clinical risk by need different resources and facilities Emergency system with key streaming enables content to be displayed at times patients. It is easy to navigate and is The system at Omagh supports both reducing the number of incomplete within rooms. Linked to Clarity, Capacity data, collected at the kiosks. HL7 and for durations which are applicable to secure. It’s a solution that allows patients outpatient and GP appointments. outcome episodes. provides a real-time display of the messaging is used within the North-West each different department and clinic. to interact with their healthcare provider patients scheduled to arrive for each Savience Solutions Cancer Service, located at Altnagelvin to in a seamless and integrated manner Savience Connect provides the clinic. On all sites, patients use a mixture of wall update Varian Aria in real time. for services ranging from outpatient real-time feed of all patient appointments and floor mount kiosks to check in and appointments to Emergency Department Western plan to go live with the Savience at your hospitals. The feed includes all then the facilities within Clarion are used (ED) attendances. Reminder service, mobile platform and patient demographics, all active clinics to call patients through to their treatment electronic clinic outcome forms in 2018 and clinic codes. All amendments to The Portal provides patients at any rooms. clinic or patient activity are captured hospital with an on-line access Directions provided from the kiosks have and delivered into the database. point within which they can update been instrumental in helping patient flows This will include any amendment to a demographics, view appointments, through their appointment stages. Clarity patient’s appointment and any clinic confirm attendance and reschedule dashboards provide the clinic teams with cancellations. Connect uses either HL7 appointments. The Portal also supports essential information about patients at all messaging or scripting, using our Boston secure messaging between clinical stages during their appointments. Workstation scripting tool. teams and their patients, allowing the transmission of results and update of care Clarity Departures manages patients plans. after their attendance, delivers
www.savience.com About Savience Ltd
Savience is constantly pushing the boundaries of technology to build brilliance and improve the global future of healthcare.
Specialists in shaping the patient journey through hospitals, clinics and GP surgeries, the systems developed by Savience have already helped millions of people worldwide.
The team design clinic-management solutions using multi-channel, multi-media smart technologies to connect, involve and engage patients and staff. We work closely with health professionals and managers to ensure our technology can be fully and seamlessly integrated with existing systems.
Founded in 2001, the directors of Savience have over 75 years of IT experience between them in a wide range of sectors. The company is the major supplier of self-service patient arrival and flow systems in the UK and Northern Ireland, and has proven success in the Republic of Ireland and more recently Canada. 100,000 patients are currently using Savience systems every day.
Savience Ltd Rickyard Barn, Pury Hill Business Park, Tel: +44 (0) 1604 878510 Near Alderton, Towcester, Email: [email protected] Northamptonshire, NN12 7LS www.savience.com Building Brilliance.