REGIONAL OVERVIEW Savience in Northern Ireland www.savience.com REGIONAL OVERVIEW Savience are the sole supplier of self service solutions to the five Health and Social Care Trusts. Our products are installed in all the hospitals that provide outpatient services across the region and are integrated with all their PAS systems. 65 kiosks across 30 separate locations, enable nearly 5,000 patients a day to check in seamlessly for their appointments. On any day over 500 clinical and administrative hospital staff are using the system concurrently. Savience Connect Integration Services PAS connections are made using either Connect pulls together appointments Savience provide a range of integration HL7 messages or our scripting tool, made across the variety of different services across N Ireland. Currently Boston Workstation. Boston Workstation is systems, which enable patients with Savience Connect enables successfully deployed at the Regional Fertility Centre regionally, as well as locally, arranged data exchange between all PAS systems, at Belfast, the PAS systems at Omagh and appointments to be able to use the self- the Emergency Departments systems Altnagelvin, and updates the Symphony service kiosks located at all the hospitals in the Ulster (eEMS) and Altnagelvin ED system at Altnagelvin. and successfully check in for their (Symphony), Community systems from appointment. EMIS (ePEX mental health), Yarra Software Regionally provided services (LCID) and Civica (PARIS). The integration Many health specialty services are between the Regional Radiotherapy provided across NI on a regional basis. centre using the Aria system for Varian For example, Ophthalmology and Radiology systems from SECTRA is appointments made for patients on the currently being completed using HL7. PAS system in Belfast may be held at clinics run in locations at any of the other 4 Trusts. Savience Connect is providing integration services across the whole region. Savience Solution Overview Belfast Northern South Eastern Southern Western Savience Connect 3 3 3 3 3 Savience Clarity 3 3 3 3 3 Savience Clarion 3 3 3 3 3 Savience Portal 3 Savience CareExpress 3 3 Check-in via self-service kiosks 3 3 3 3 3 Text Reminder services 3 Email Reminders 3 Interfacing with multiple systems i.e. 3 3 3 3 3 PAS/community Online check in 3 Supports check-in via barcode scanner 3 3 Surveys/questionnaires 3 Way finding for patients 3 3 3 3 3 Supports clinic outcomes 3 www.savience.com REGIONAL OVERVIEW OVER 150 FACILITIES INCLUDING TWO MAJOR GENERAL HOSPITAL SITES Northern Health and Social Care Trust NORTHERN £592 TRUST 20,000 WORKFORCE WORKING MILLION FULL AND PART TIME ED PAS ANNUAL BUDGET WESTERN BELFAST Belfast Health and Social Care Trust Western Health and Social Care Trust TRUST TRUST THERAPIES COMMUNITY RADIO- SERVING A POPULATION OF 13,000 THERAPY FERTILITY SOUTH SOUTHERN EASTERN TRUST 345,000 TRUST STAFF South Eastern Health and Social Care Trust Southern Health and Social Care Trust www.savience.com REGIONAL OVERVIEW Belfast Health and Northern Health and Social Care Trust Social Care Trust Belfast Trust is the largest integrated Savience Solutions services held within the centres to check The Northern Trust is one of five health Savience Solutions but a wide range of community services health and social care Trust in Patients use a mixture of wall and floor in for their appointment, irrespective and social care trusts in Northern Savience is deployed in Antrim Area are delivered through the Yarra LCID the United Kingdom, delivering mount kiosks to check in patients and of the backend appointment system Ireland which became operational on Hospital, Causeway Hospital in Coleraine platform. Mental Health clinics are integrated health and social care then the facilities within Clarion to call in place. Currently at these centres, 1 April 2007. Providing comprehensive and the Braid Valley Community Hospital supported on the ePEX system (supplied to approximately 340,000 citizens in patients through to their treatment rooms. Savience provides integration into PAS, range of health and social care at Ballymena. by EMIS Health). Belfast. The Trust provides the majority Clarity workflows have proven to be PARIS (Community) and will shortly be services to a population of almost of regional specialist services to all particularly successful in both the Cancer supporting Diabetic Retinopathy patients 436,000 people across a geographical Features and benefits at all the above Savience integration pulls these of Northern Ireland, has a budget of and Renal units. whose appointments are held on area of 1,733 square miles and sites include: appointments into one unified database, £1.3bn and a workforce over 20,000 OptoMize. spanning four new council areas • Patient Call Clarity, and ensuring that patients Integration to both local Clinicom PAS (full time and part time). Belfast Trust (Antrim and Newtownabbey District, • Tablets for nursing staff to call patients attending for an appointment on any systems, installed at the Royal and also comprises the major teaching and Causeway Coast and Glens District, • Multiple feeds from different PAS background platform and at any location Victoria Hospitals, is achieved by a training hospitals in Northern Ireland. Mid and East Antrim District and Mid suppliers. within the Trust, receive the same feature mixture of HL7 messaging, real time and Ulster District), makes it the largest rich arrival experience. overnight batch feeds of appointments. Savience self service solutions were first geographical trust in Northern Ireland. Benefits Boston Workstation scripting is installed at introduced into the Trust in July 2012, with • Patient Check-in speeds up patient To enhance the service to their patients, the Fertility Centre to update the IDEAS pilot projects running in Dermatology and The Trust delivers services from over 150 arrival into clinics Northern Trust are in the process of appointment system with live arrivals. the Children’s Hospital. facilities including two major general • Reporting allows the site to view usage deploying WiFi Spark to their suite of In late 2014, the solution went live in the Benefits hospital sites, a mental health hospital, • Network access across Community services in partnership with Savience. Cancer Centre followed by Renal (2016) The RFC runs a 7-day service. In addition, local community hospitals, health centres, sites This will allow patients to check in for their and the Regional Fertility Centre (2017). clinics are scheduled for an early AM start social services, and a significant network • Support for Regionally provided appointment via a mobile device once Macular, Cardiology and Ante Natal are on weekdays. Introducing self-service has of community services as well as provision services inside the hospital reception. Go Live is set planned for late 2018. reduced pressures on the RFC, who can of care in the home. • WiFi patient portal to be late 2018. Autumn 2018 will see the first batch of now reduce the staffing commitment at kiosks introduced into the Health and reception, as well as delivering a highly In addition to Outpatient Check-in, Wellbeing centres across Belfast. Initially, tailored and confidential solution. Northern Health board also provides a these will support the Allied Health wide range of community clinics. Introducing the Savience check-in kiosks Professionals working within Podiatry Many of the appointments for these into the Health and Wellbeing Centres will and Physiotherapy. clinics are made on the PAS system, enable patients attending for any of the www.savience.com REGIONAL OVERVIEW South Eastern Health Southern Health and and Social Care Trust Social Care Trust The Trust is an integrated organisation, The Savience integration platform works Benefits The Southern Health and Social Care Savience Solutions In summer 2018, additional integration incorporating acute hospital services, seamlessly with the LCID Community • Community wide integration Trust provides health and social care Set up in 2013, the Southern Trust hospitals, work has enabled appointment feeds community health and social services system software implemented at Ards. • Patient arrivals and self-triage in ED services across the five council areas Craigavon, Daisy Hill, Armagh and South from other PAS systems in Northern Ireland and serves a population of approx. This enables kiosk arrivals and patient of Armagh, Banbridge, Craigavon, Tyrone operate Kiosks and Clarion to trusts to be processed onto the server at 345,000 people. The Trust covers calling, providing the same rich patient Dungannon, and Newry and Mourne. enable a fast track check-in service for Southern. This ensures that patients who districts of Ards, North Down and Down experience across all Community and The Trust employs approximately their patients. Using barcode scanning are attending appointments at locations and Lisburn. The main hospital bases General Hospitals within the Trust. 13,000 staff and spends £532 million on the kiosks from the patient letters has within Southern Trust can check in for their are: Ards Community Hospital, Bangor annually in the delivery of health and enhanced the speed that patients can clinic attendance through the Savience In addition to booked appointment Community Hospital, Downe Hospital, social care services. The Southern Trust register themselves and ensures that kiosks, although the appointment has arrivals, Ulster ED Department went live in Downshire Hospital, Lagan Valley manages a number of hospitals