Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of February 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Feb 2016 were 151.31 lakhs as against 122.61 lakhs during the corresponding period of previous year thereby registering a growth of 23.41% (Ref Table 1).

160.00 151.31 Growth: YoY = + 23.41 % MoM = + 24.27% 140.00 122.61 120.00

100.00

80.00 74.76 2015 60.16 2016 60.00

40.00 Pax Lakhs) (in Carried 20.00

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Feb 2016 are as follows (Ref Table 2):

Feb-16 Jan-16 92.3 100.0 92.1 87.1 86.4 86.0 85.5 85.4 84.9 84.7 84.0 83.8 83.4 83.0 82.5 82.5 81.9 81.7 80.9 79.9 78.9 74.8 80.0 73.9

60.0

40.0 Pax Load Factor (%) 20.0

0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Air Trujet Airways Pegasus

1

The passenger load factor in the month of February 2016 has slightly decreased compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of February 2016 has been 0.7%. Airline-wise details of cancellations are as follows:

Air Costa 19.95 15.84 Trujet 1.32 (Dom) 0.68 Spicejet 0.35 JetLite 0.34 0.26 Go Air 0.20 IndiGo 0.15 Vistara 0.15 Air Asia 0.00

0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Technical 27.5%

Conse/Misc 56.8% Operational 4.8%

Weather 10.4%

Commercial 0.5%

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Passenger Complaints during the month

During February 2016, a total of 759 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of February 2016 has been 1.0. The airline-wise details are as follows:

Air Pegasus 2.6 Air India (Dom) 2.4 Jet Airways + JetLite 1.3 Go Air 1.2 Air Costa 0.9 Air Asia 0.7 Spicejet 0.5 IndiGo 0.5 Trujet 0.4 Vistara 0.1

0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Fare Catering 0.9% Refund 0.1% Staff Behaviour 5.9% Others 6.3% Disability 7.6% 0.1%

Flight Problem 25.4% Customer Service 25.8%

Baggage 27.7%

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The reason for complaint as percentage compared to the previous month is as follows:

35.0 30.5 28.7 28.2 28.0 30.0 27.7 27.1 25.8 25.4

25.0 22.4

20.0

15.0 7.7 10.0 7.6 6.3 6.2 6.0 5.9 5.2 4.6 5.0 3.5 0.9 0.9 0.7 0.1 0.1 0.1 0.1 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Dec-15 Jan-16 Feb-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

During the month of Feb 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 102.9 1.60 20.4 Jet Airways + JetLite 69.1 1.12 11.0 Spicejet 108.6 1.09 25.0 Go Air 157.5 1.09 52.6 IndiGo 121.3 1.27 21.9 Vistara 65.2 1.22 10.7 Air Asia 485.1 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

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On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. , Delhi, and . Airline-wise OTP at four metro airports for the month of February 2016 is as follows:

OTP at Four Metro Airports

Vistara 90.7

IndiGo 82.9

Jet Airways+JetLite 82.2

Air India (Dom) 78.1

Spicejet 77.7

Go Air* 77.2

Air Asia* 75.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

*Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Asia only at DEL & BLR

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

HYD 88.2

BLR 85.6

DEL 77.1

BOM 74.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

5

Jet Airways + JetLite

BLR 85.4

HYD 83.7

BOM 81.3

DEL 81.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

BLR 81.8

HYD 81.7

BOM 75.2

DEL 73.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

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Go Air

HYD

BLR 87.6

DEL 81.5

BOM 70.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

HYD 91.5

BLR 88.9

DEL 83.6

BOM 73.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

7

Vistara

HYD 94.4

BLR 93.1

DEL 93.0

BOM 84.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 5%

Wx 7%

ATC 11% Misc 1% Pax 2% Ramp 1% Reactionary 64% Tech 5%

Ops 4%

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Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refunds  Rebooked on  Rescheduling  Refreshments other flights  Hotel  Refunds where  Hotel accommoda- 24852 pax desired Air India 233 accommoda- 1813 tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 12.79 Rs. 23.86 lakhs of Rs. 11.16 lakhs lakhs  Refund  Refunds  Rebooked on  Rescheduling other flights Jet  Hotel  Refreshments  Hotel Airways 437 accommoda- 1312  Refunds where 476 accommoda- and tion pax desired tion JetLite  Compensation  Rescheduling  Compensation of Rs. 3.55 of Rs. 11.65 lakhs lakhs  Refreshments  Refreshments 1050  Rescheduling 5245  Transfer to other Spicejet Nil Nil  Compensation airlines of Rs. 0.67  Compensation of lakhs Rs. 4.44 lakhs  All pax given refreshments 20  Refreshments 1340 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 21660 IndiGo Nil Nil Nil Nil  Refreshments  Refreshments  Refreshments  Rescheduling 1520 751  Rescheduling Air Costa Nil Nil  Compensation  Compensation of of Rs. 10.82 Rs. 0.7 lakhs lakhs  Refreshments  Rebooked on 1004 Air Asia 1 Nil Nil  Compensation of other flights Rs. 1.31 lakhs  Refund Compensation  Refreshments Vistara Nil Nil 113  1556 of Rs. 1.55  Rescheduling lakhs Air 180 245  Refreshments Nil Nil  Rescheduling Pegasus  Rescheduling  Refreshments  Refreshments Trujet Nil Nil 10 14  Rescheduling  Rescheduling

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SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 30.31 Rs. 29.38 lakhs Rs. 22.81 lakhs lakhs towards 710 5143 compensation 57979 compensation compensation and facilities and facilities

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Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar

Ist Quarter 23.77 127.54 151.31 84.3 15.7 Apr

May

Jun

IInd Quarter

Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 23.77 127.54 151.31 84.3 15.7

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 22.33 100.28 122.61 81.8 18.2 IIndQtr rd III Qtr th IV Qtr

Total 22.33 100.28 122.61 81.8 18.2 Growth (%) = +6.45 +27.18 +23.41

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Asia Vistara Air Trujet (Dom) Airways Jet Costa Pegasus Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar Apr May Jun Jul Aug Sep Oct Nov Dec

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Table 3

MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016)

Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers Air & Year Jet Jet Spice Go Air Air Air Trujet Total Air Jet Jet Spice Go Air Air Air Trujet India IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 76.55 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 Feb 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 74.76 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 Mar

IstQtr 23.77 28.05 4.12 19.87 12.15 54.80 1.16 3.42 2.99 0.43 0.55 151.31 15.7 18.5 2.7 13.1 8.0 36.2 0.8 2.3 2.0 0.3 0.4 Apr

May

Jun

IIndQtr

Jul

Aug

Sep IIIrdQtr

Oct

Nov

Dec

IVthQtr

TOTAL 23.77 28.05 4.12 19.87 12.15 54.80 1.16 3.42 2.99 0.43 0.55 151.31 15.7 18.5 2.7 13.1 8.0 36.2 0.8 2.3 2.0 0.3 0.4

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 0.9 4 1

Air Asia 12 0.7 12 -

Vistara 2 0.1 2 -

Go Air 72 1.2 72 -

IndiGo 130 0.5 130 -

Spicejet 48 0.5 48 -

Jet Airways + JetLite 208 1.3 208 -

Air India (Dom) 276 2.4 197 79

Air Pegasus 5 2.6 5 -

Trujet 1 0.4 1 -

Total 759 1.0 679 80

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