Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of February 2016. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Feb 2016 were 151.31 lakhs as against 122.61 lakhs during the corresponding period of previous year thereby registering a growth of 23.41% (Ref Table 1). 160.00 151.31 Growth: YoY = + 23.41 % MoM = + 24.27% 140.00 122.61 120.00 100.00 80.00 74.76 2015 60.16 2016 60.00 40.00 Pax Carried (inLakhs) Pax 20.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Feb 2016 are as follows (Ref Table 2): Feb-16 Jan-16 92.3 100.0 92.1 87.1 86.4 86.0 85.5 85.4 84.9 84.7 84.0 83.8 83.4 83.0 82.5 82.5 81.9 81.7 80.9 79.9 78.9 74.8 80.0 73.9 60.0 40.0 Pax Load (%) Factor Load Pax 20.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Trujet Airways Pegasus 1 The passenger load factor in the month of February 2016 has slightly decreased compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of February 2016 has been 0.7%. Airline-wise details of cancellations are as follows: Air Costa 19.95 Air Pegasus 15.84 Trujet 1.32 Air India (Dom) 0.68 Spicejet 0.35 JetLite 0.34 Jet Airways 0.26 Go Air 0.20 IndiGo 0.15 Vistara 0.15 Air Asia 0.00 0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 27.5% Conse/Misc 56.8% Operational 4.8% Weather 10.4% Commercial 0.5% 2 Passenger Complaints during the month During February 2016, a total of 759 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of February 2016 has been 1.0. The airline-wise details are as follows: Air Pegasus 2.6 Air India (Dom) 2.4 Jet Airways + JetLite 1.3 Go Air 1.2 Air Costa 0.9 Air Asia 0.7 Spicejet 0.5 IndiGo 0.5 Trujet 0.4 Vistara 0.1 0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Fare Catering 0.9% Refund 0.1% Staff Behaviour 5.9% Others 6.3% Disability 7.6% 0.1% Flight Problem 25.4% Customer Service 25.8% Baggage 27.7% 3 The reason for complaint as percentage compared to the previous month is as follows: 35.0 30.5 28.7 28.2 28.0 30.0 27.7 27.1 25.8 25.4 25.0 22.4 20.0 15.0 7.7 10.0 7.6 6.3 6.2 6.0 5.9 5.2 4.6 5.0 3.5 0.9 0.9 0.7 0.1 0.1 0.1 0.1 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Dec-15 Jan-16 Feb-16 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines During the month of Feb 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 102.9 1.60 20.4 Jet Airways + JetLite 69.1 1.12 11.0 Spicejet 108.6 1.09 25.0 Go Air 157.5 1.09 52.6 IndiGo 121.3 1.27 21.9 Vistara 65.2 1.22 10.7 Air Asia 485.1 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of February 2016 is as follows: OTP at Four Metro Airports Vistara 90.7 IndiGo 82.9 Jet Airways+JetLite 82.2 Air India (Dom) 78.1 Spicejet 77.7 Go Air* 77.2 Air Asia* 75.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Asia only at DEL & BLR Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) HYD 88.2 BLR 85.6 DEL 77.1 BOM 74.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 85.4 HYD 83.7 BOM 81.3 DEL 81.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 81.8 HYD 81.7 BOM 75.2 DEL 73.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD BLR 87.6 DEL 81.5 BOM 70.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 91.5 BLR 88.9 DEL 83.6 BOM 73.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara HYD 94.4 BLR 93.1 DEL 93.0 BOM 84.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 5% Wx 7% ATC 11% Misc 1% Pax 2% Ramp 1% Reactionary 64% Tech 5% Ops 4% 8 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected Refund Refunds Rebooked on Rescheduling Refreshments other flights Hotel Refunds where Hotel accommoda- 24852 pax desired Air India 233 accommoda- 1813 tion Rescheduling tion Compensation Compensation of Compensation of Rs. 12.79 Rs. 23.86 lakhs of Rs. 11.16 lakhs lakhs Refund Refunds Rebooked on Rescheduling other flights Jet Hotel Refreshments Hotel Airways 437 accommoda- 1312 Refunds where 476 accommoda- and tion pax desired tion JetLite Compensation Rescheduling Compensation of Rs. 3.55 of Rs. 11.65 lakhs lakhs Refreshments Refreshments 1050 Rescheduling 5245 Transfer to other Spicejet Nil Nil Compensation airlines of Rs. 0.67 Compensation of lakhs Rs. 4.44 lakhs All pax given refreshments 20 Refreshments 1340 Go Air Nil Nil Refunds where Rescheduling pax desired Rescheduling 21660 IndiGo Nil Nil Nil Nil Refreshments Refreshments Refreshments Rescheduling 1520 751 Rescheduling Air Costa Nil Nil Compensation Compensation of of Rs. 10.82 Rs. 0.7 lakhs lakhs Refreshments Rebooked on 1004 Air Asia 1 Nil Nil Compensation of other flights Rs. 1.31 lakhs Refund Compensation Refreshments Vistara Nil Nil 113 1556 of Rs. 1.55 Rescheduling lakhs Air 180 245 Refreshments Nil Nil Rescheduling Pegasus Rescheduling Refreshments Refreshments Trujet Nil Nil 10 14 Rescheduling Rescheduling 9 SUMMARY Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 30.31 Rs. 29.38 lakhs Rs. 22.81 lakhs lakhs towards 710 5143 compensation 57979 compensation compensation and facilities and facilities 10 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016 Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar Ist Quarter 23.77 127.54 151.31 84.3 15.7 Apr May Jun IInd Quarter Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 23.77 127.54 151.31 84.3 15.7 Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 22.33 100.28 122.61 81.8 18.2 IIndQtr rd III Qtr th IV Qtr Total 22.33 100.28 122.61 81.8 18.2 Growth (%) = +6.45 +27.18 +23.41 Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India Jet JetLite Spice Go Air IndiGo Air Air Asia Vistara Air Trujet (Dom) Airways Jet Costa Pegasus Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar Apr May Jun Jul Aug Sep Oct Nov Dec 12 Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers Air & Year Jet Jet Spice Go Air Air Air Trujet Total Air Jet Jet Spice Go Air Air Air Trujet India IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 76.55 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 Feb 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 74.76 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 Mar IstQtr 23.77 28.05 4.12 19.87 12.15 54.80 1.16 3.42 2.99 0.43 0.55 151.31 15.7 18.5 2.7 13.1 8.0 36.2 0.8 2.3 2.0 0.3 0.4 Apr May Jun IIndQtr Jul Aug Sep IIIrdQtr Oct Nov Dec IVthQtr TOTAL 23.77 28.05 4.12 19.87 12.15 54.80 1.16 3.42 2.99 0.43 0.55 151.31 15.7 18.5 2.7 13.1 8.0 36.2 0.8 2.3 2.0 0.3 0.4 Table 4 Complaints Redressal Status Airline Per 10,000 Total Passengers Closed Open Carried Air Costa 5 0.9 4 1 Air Asia 12 0.7 12 - Vistara 2 0.1 2 - Go Air 72 1.2 72 - IndiGo 130 0.5 130 - Spicejet 48 0.5 48 - Jet Airways + JetLite 208 1.3 208 - Air India (Dom) 276 2.4 197 79 Air Pegasus 5 2.6 5 - Trujet 1 0.4 1 - Total 759 1.0 679 80 14 .