2019 ANNUAL REPORT Contents Message from the Chairperson of the Management Board 1 Message from the Chief Executive Officer 2 Who is Badisa? 4 Strategic Management and Corporate Governance 5 List of Badisa Programmes 8 Innovative Human Resource Management 9 Opportunities for young, unemployed people 11 Service Delivery: Older Persons 13 Service Delivery: Persons with Disabilities 15 Service Delivery: Substance Use 17 Service Delivery: Early Childhood Development 20 Service Delivery to Children and Families: Child Protection 24 Statistics of Service Delivery for 2018/19 32 Communication, Marketing and Fundraising 33 Goeie Hoop Housing Company 36 Financial Report 37 MESSAGE FROM THE CHAIRPERSON OF THE MANAGEMENT BOARD We are sitting around the table with hundreds of puzzle pieces in front of us. We start by building the outer frame. It is difficult because we do not know what the picture looks like. Neither do we know if we have all the pieces. Join us in building puzzles of This is the story of Badisa and all its programmes. There is an excitement care and hope because, together, we are building something beautiful, something that can become even more beautiful. Each builder’s input is important. Each Badisa is the puzzle builder of the churches’ puzzle piece is important, just like compassionate service. We are building a new picture each member of the Badisa family. despite huge challenges. We know that we want to build a Thank you to my fellow Management Board members beautiful picture. So we become for your time and commitment. You are an incredible still and ask the Lord what the team. Thank you to our CEO, Ms Christine Quickfall, who picture should look like. In God’s is helping us to see the bigger picture. Thank you also time, a picture starts to take shape, to each staff member of Badisa. Each one is part of the a picture of people smiling because puzzle that forms the Badisa picture. they have hope and they are experiencing support, love and care. This annual report is a tribute to our gratitude for being At times, the people around the able to build a puzzle and to dream about building puzzle table become despondent many more such puzzles. Badisa will have to deal with as they struggle to find the fitting significant challenges during the year ahead. Plans are puzzle pieces (money). They being made, but we also realise our dependence on God. struggle to understand the rules Thank you to each one helping to build Badisa’s puzzles. (legislation and administration), but May Badisa go from strength to strength to the benefit they keep on building because the of those in need. people in the puzzle picture (clients / friends) are important to them. Rev Charl van Rensburg 1 MESSAGE FROM THE CHIEF EXECUTIVE OFFICER This is what we have focused on during the past year: • We strengthened our governance, leadership and impact, recognising that good governance practices are essential for the levels of innovation and creativity we need. • We consolidated the Badisa group by systematically and progressively building social capital networks between all our programmes, and by engaging the will to willingly become part of what we believe in. • We have realised that the rapidly changing profile of older persons will, within the next 15 years, demand a significant change to the type and extent of services we are able to offer. With services to older persons This was an inspiring being one of our service delivery pillars, we hosted a though gruelling year, conference in October last year, which resulted in the asking the management formulation of an evolving and pioneering strategy. team to carefully balance We plan to conclude this strategy in 2019. the demands of a vibrant • As we strongly believe that sustainable change can only be achieved by investing in children, we have and dynamic operational merged our early childhood development services environment while with those offered by the church via Diaconia. Little systematically steering the Seeds (Watch us Grow) was officially launched during Badisa boat to an ideal the Dutch Reformed Cape Synod meeting in May 2019. With this, we aim to unlock valuable human and future. I often caught myself social capital within 520 congregations of the DRC wondering why we are and URC by uniquely combining the congregational doing what we are doing. diaconate and professional social services. And every time, the answer • The potential of powerful alliances dominated many remained unchanged: With discussions between Badisa and the church during the so many people in our past year. South Africa’s economic and fiscal outlook remains bleak, and this will significantly influence country trapped in a cycle of government’s ability to directly and indirectly impact vulnerability and poverty, we the enormous interventions required to address regard ourselves as called to poverty and inequality in a meaningful way. Great do so. I remain convinced that strides have already been made to identify our mutual intent within the National Development Plan, and to Badisa – with its experienced develop meaningful relationships with entities within and resourceful human the faith community, such as Hugenote College. capital, sound governance • Advancing human capital in Badisa is an investment systems, expanded footprint, that will return huge dividends. What’s more, it access to networks and its is regarded as a critical success factor. Our pilot reputation as a reliable and programme for leadership and management development, partnering with the School for Social quality service provider – is Innovation recently established at Hugenote College, able to further enhance its has now been included in our Human Resource impact and change lives. Strategy and will be rolled out during 2019. 2 | BADISA ANNUAL REPORT 2019 We reflect and improve on a continuous basis. This practice helps to enhance the quality of our programmes, deepen our learning and strengthen our growth. In the coming years, we plan to roll out long-term strategies for the remainder of our service delivery pillars, assess possibilities for a modernised organisational structure for the Badisa group, search for options to improve our management information system as a critical enabler to track impact and determine trends, and strengthen our risk management systems. When reading about our achievements in this annual report, I urge you to imagine the real meaning of the figures: the number of clients reached and the staff and volunteers (including the more than 900 members of our Management Board and Governing Boards) who have made this possible. It tells the story of the organisation’s impact and footprint, and it highlights the benevolent intent of people who want to make their work meaningful and invest in future generations. The dedication and hard work of staff and volunteers have helped Badisa to achieve its goals this year. Thank you for your continued association with us, and for sharing the same ethical and idealistic values. During this year, we had to say goodbye to Rudolf Bezuidenhout who suddenly passed away. He has been the manager of Durbanville Children’s Home for 10 years. Rudolf understood the soul of a child, and created a happy second home for hundreds of vulnerable children. Hamba kahle, dear Badisa friend! Brennan Manning said that, behind every form of work, lies the vocation to be a person fully and deeply human in Christ. May we remember this. May we find fulfilment and joy in the fellowship of serving together as an organisation, church, community and individuals. None of us can serve all the needs of people and communities around us on our own. Our humanity in Christ will keep this calling alive. Ms Christine Quickfall Innovation distinguishes between a leader and a follower. Steve Jobs 3 WHO IS BADISA? Badisa is a faith-based social welfare Our vision organisation that provides professional social Christian compassion – we are a welfare services to people in need, irrespective neighbour of everyone in need. of their gender, race or religion. The organisation started as the welfare services of Our mission the Dutch Reformed Church (Western Cape) and the Uniting Reformed Church in Southern Badisa is a ministry of Africa (Cape), and has grown to provide these compassion for the Dutch services in partnership with stakeholders Reformed Church (Western Cape) and the Uniting such as the local and provincial government, Reformed Church (Cape), and is the corporate sector and other non-profit values-driven with Jesus Christ organisations. as role model. In collaboration with congregations and other Badisa is a values-driven organisation built on the four role players Badisa, as a non- pillars of its values, namely commitment to serve, justice, profit organisation: excellence and stewardship. The organisation provides • Provides excellent, social services to ALL in need, irrespective of their age, professional, expert and gender, race or religion. support services to people Badisa is a registered non-profit organisation (NPO 011- and communities in need 891) and a public benefit organisation (PBO 930 006 • Establishes development 348), and is committed to social development through programmes, striving to 146 community-based programmes in the Western, enable consumers/clients Northern and Eastern Cape. to function optimally. 4 | BADISA ANNUAL REPORT 2019 STRATEGIC MANAGEMENT AND CORPORATE GOVERNANCE Agility is critical for an organisation like The new term of these boards Badisa to remain relevant, viable, financially commenced on 1 April 2018. We have launched a project to sustainable and risk sensitive. During this orientate new board members year, Badisa continued to enhance the change and to help them understand processes based on those initiated in 2013 their roles and responsibilities. (Programme Eagle). It is challenging for board members to follow a Our medium-term plan follows a two-pronged approach: structured training and support programme due to geographical distances Strengthen and innovate: Consolidate and focus the and the fact that they are Badisa group based on our collective vision for the volunteers with day jobs.